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Dish Network / Dish.com / hooked up hopper and tv & hopper do not function correctly

1 Lexington, KY, United States Review updated:

Account [protected] Robert Lyons.
After being a DISH customer for 19 years I upgraded to Hopper on Oct, 12, 2018. Equipment installed and technician left after hooking up the system. My systems turns off both TV and Surround system when turning off TV with remote. Turning system back on results in errors for HDMI hookups.

Talked to a total of 5 technicians on 10/15/18 and they can't fix the problem and said the system should not turn off BOTH TV and Surround system and will NOT send back the technician that hooked up the system. I trust him and liked him and just want him to come back and hook up the system correctly. All technicians said they can not fix the problem and it would cost DISH $95.00 to have a technician come fix the system.

Dish should hook up the system correctly - that is all I ask.

Re
Oct 15, 2018
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Comments

  • Ch
      15th of Oct, 2018
    0 Votes

    That, unfortunately, is not necessarily part of the install. The HDMI CEC would ultimately be your responsibility. You may want to turn off CEC on either the TV or the SS.

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