DISH Network
reviews and complaints

Dish has discontinued providing CBS network due to their dispute with the local affiliate for nearly a month at this point. As evidenced in viewing and DVR history, a large percentage of viewing has been CBS, including all of my local and national news viewing. Dish claims they have the right to discontinue channels without notice or fee reduction and when I asked to cancel service was informed I'd owe $400 per the contract. My view is that they have breached the spirit of the contract by not providing a large percentage of my viewing preference and that they cannot arbitrarily reduce significant viewing options without nullifying the contract, allowing consumer to seek alternatives. I am essentially held hostage with a ransom of the cancellation fee; Dish has taken away the one channel I use to justify subscription and I can't seek alternatives without paying a large and unlawful penalty fee. According to their contract, they can simply stop serving customers by removing any channel they wish without penalty.

So my power went off and when it came back on, it blew the box. After testing was told they will send another box and would have to pay shipping. Asked if I could pick up local he gave me the number of the place. I called to find out is was a latino shop that doesn't carry box. Called back to have it sent and was told I would need to sign a new 2yr contract, , I was pissed by this point, I hung up. Called back later after calming down and asked for manager, who informed me that box was already set to ship and would be here 2-3 days. This being day 3 I called for update and was told it never shipped. The look ady said she could send it but I wouldn't get it until 23rd, that is not okay, I told her they should pay the expedited shipping since they screwed up...crickets, I told her I am closing my account of 8yrs! Sad

Put my service for 6 weeks while out of the country, checked with rep and ask if it would be the same deal when I renewed my service and he said only had to pay $10.00 per month and the charges would be the same. When I returned they said I lost all my credit for 2 year deal I signed up for. They would not change their stance and said I owed them $420.00 on contract I cancelled and told them I would not pay.
Service was good but this is not right and am returning their equipment and not paying the cancellation fee.

We live at 72 Princeton Rd Philipsburg, MT. For 3 days we keep getting places where the picture stalls and the voice continues or we get a yellow screen. There is nothing blocking the dish as we have looked at it numerous times. Please get it fixed. I don't pay the money I pay for crappy reception. I feel Dish should allow a customer to pick and choose what channels they want and we shouldn't have to take what they want us to have.

My monthly dish bill was due on 12/25/18. I am a united states navy veteran and my wife and I are both disabled. We are both on fixed incomes and, due to the holidays, did not have enough money this month to pay our bill. I contacted dish on 12/24/18, a day before my bill's due date, to see about the possibility of getting a payment deferral. I was told this could not be done until my payment was delinquent. I contacted dish on 12/26/18, a day after my account became delinquent, via the chat option online. I explained about my limited funds and I had a choice to buy food or pay my dish bill. I was asked when I could pay and I informed the customer service representative that I could pay when I receive my ssdi funds on 1/3/19. I was assured that this would be ok because there was a grace period and if I paid before 1/9/19 I would not be charged any late fees and my service would not be interrupted. This morning, 12/27/18, my dish service was stopped. I called dish and spoke to a customer service representative, carlos z11, and was told my service was interrupted because of my past due account. He said he could not help me even though I told him my previous chat discussion I had earlier. He said the information I was given was not correct. I then asked to speak to a supervisor and was told there was no supervisor and he was the person who was as good as a supervisor and there was no recourse for me. I did the right thing and was told the incorrect information. I believe dish should stand by their information a service representative provides a customer. This is not very nice!

Dish customer for 4 years and 6 months. How ironic the department is called the "Loyalty Department" This company is fraudulent and is forcing me to pay for 25 days that I had NO service due to a faulty Satellite. It's none of your business what I was doing over the Holiday and why I didn't have time to schedule a tech appointment. Rude management. Fraudulent overcharges. This company does NOT CARE FOR ITS CUSTOMERS. Take your broken satellite and shove it where the sun don't shine 😆 I will never in my lifetime return to Dish Network. For the last 6 months my channels have been disappearing without warning. Telemundo, Univision, CW, Local News stations, HBO, and Cinemax...Everyone is jumping off the bandwagon, maybe they are also tired of dealing with this greedy company. $160 a month and couldn't even watch the channels I originally bought the package for. I will close out my account and pay the total for service actually used. You will never squeeze the money out of me for any service you're trying to charge me after December 2 when my satellite quit working. I called you and informed you it was broken but they are making it seem like I could be lying 🙄 Like how this company lies about every credit they ever said they applied to my account. DO NOT WASTE YOUR TIME AND MONEY ON THIS COMPANY

I am so sick of seeing the same old movies on dish channels! I'm so excited after months and months, even years, of the same old stuff when there might be 1 new movie released. Home alone is still playing for god's sake! Originally released in the 80's or 90's! I know that there have been tons of movies at the theaters over the last 15 years that have never been played on any stations that dish carries. It's insane! If I could change to another network, I would in a heartbeat, however, dish is my only choice. Come on dish, choose some other movies for movie lovers like me! I have payed a premium monthly payment for your service for years but it is not worth it. Hbo even pulled their channel from you! Please put some new movies out there!

Do not "upgrade" to Hopper. Major benefits of old Dish will be gone, you'll no longer be able to watch Netflix on your TV without paying, and you'll find technical support is terrible from installation to trouble-shooting. If you complain, you'll be reminded that you are trapped by the contract.

Before installation, I could be able to continue our habit of watching the downstairs tv while cooking dinner as my husband continued watching upstairs. We had to mute the sound on one tv, which was fine. We also watched Netflix on both TVs apart from Dish.

Now, what we had is gone and we can't get the old equipment back. New Dish can't display the same recorded show simultaniously and the equipment won't let us watch Netflix without having to pay an additional monthly fee. I asked for a technician to come back and fix what was broken and Dish refused.

It took weeks to troubleshoot installation problems with bad equipment and more weeks trouble-shooting the double viewing problem. It seems technicians didn't know it was not fixable. We both were home from the hospital without the new Hopper spending stressful hours trying to make things right. Dish did give us 6 weeks free time, a small compensation time spend fighting Dish and not having the service.

I am at Zip code 93222. I am 1.36 miles from los angeles county. The fires are burning and I am in firewatch. Dish will not give me the los angeles county stations so I may keep up to the fire information. Instead I get Bakersfield stations that never broadcast any fire information for my area. I have spoken to them and they do not care. I have asked how many times they have been fined for changing satellite zip codes and they say never, but they won't help a dish customer of 16 years.

I can not watch tv.. The only device that seems to work is the hopper, the super joey and joey's always pop up on the tv activity screen and it displays 0 of 0 tuners in use. It will not allow me to watch tv. I contact customer service and they tell me this is an ongoing issue within dish network at the moment and they aren't sure how to fix it but are working on the problem.. The only way to fix it for now is to reset everything.. Which then, is only a temporary solution that lasted less than an hour before it messed up again...

My account has been on pause since 5 years ago, i had always had for 9 months for pause each time the last times i had a hard time putting it on pause they would only either put on pause for 3 or 6 months. Now the account was actived but I dont the service but the company is charging me . I need help with account ASAP. My name is Gabriela Gurrola, my address is 4775 Topaz Ave apt 118 Las Vegas Nv 89121

My name is Cleve Hamilton and I am a current dish customer. My account number Acct# [protected], in case you want to understand and know who I am. I was without my service from August to October and I tried to get Dish network to work with me and help me reduce the bill so that I could get it back on. Customer service was so rude to me after being a customer for so long. I asked to speak to a supervisor and they were rude as well. I had a returned check on my account and they made it known every chance I talked to them about my bill. I begged for help and promotions not one customer service rep would help. I even asked to speak to a member of the executive team about my bill and more help. He was not helpful and proceeding to tell me about the return check and what I needed to pay. I have never been so unhappy with Dish Network, I will never refer this company to any of my friends or family. I will continue to tell people how badly I was treated and how long I have been a customer. I didn't deserved the disrespect, the rudeness, the lack of empathy, and the no help from Dish Network. I paid what I needed to get my services back on only for my kids to have television to watch and I din't want my credit to be delinquent. Not paying Dish Network would mess up my credit and that is negative impact. I have an excellent credit rating and I didn't want Dish network to ruin it. I have always admired and loved Dish Network and now I have nothing but hard feelings toward this company and how they treated me. I am so disappointed with how they treated me and I'm wondering how they treat others. Cleve Hamilton [protected], [protected]@gmail.com I will be taking this matter further until I am completely satisfied with results.

On October 17 I had a technician come out to install hopper and Joey. My daughter was moving in so we switch her dish account to my house and was going to cancel mine. The technician took mine and my daughters old DVR. When I went to cancel my service it seems he only turned in my daughter's DVR and not mine. I am 91 years old and on a fixed income I dont have $300 to pay for a DVR that your employee took. Something eeds to be done about this.

I had just recently purchased dish network. The installation was supposed to be performed on 10/26/2018 between 8am-12pm. When I talked to the customer service woman I told her I needed the service complete before 1130am since I had to go to work and to make sure they would be here early around 8 or 9. She told me that it would be no problem and would not take very long since there was only one tv to hook up. The technician showed up at 1015am. He was not finished putting up the satellite before I had to leave at 1130am. The technician told me that he would be back around 5pm to finish setting up and would call me. The technician never called and never showed up. I called customer support and they told me that I had to reschedule to 10/30/2018. So now I have to wait 4 days without tv service whenever I was told that it would be taken care of that day. So it seems to me that both your customer service representatives and technicians like to lie to their customers. Desirable resolution would be to at least get a month or two of free service. Acct# [protected]

I am extremely unhappy after learning on this morning that I was not able to get an extension on my cable service payment. I have always been able to get an ext on my payments for yrs as you can see from our records. This was a terrible inconvenience as my daughter was in the middle of completing an extremely important assignment online for college classes. Never before have we been turned down or even told that there was a maximum amount allowed for extensions. Agent G07 named Donna said that system never caught the fact that we exceeded too many times of payment extensions in the past. Why are we just learning this at the most inconvenient time for us? This will affect my daughter for the rest of her life! We can not afford the money today to pay services. We have been loyal dish customers for years. But I don't see continuing with Dish after such poor customer service.

Hello: My name is Russ Horcher, , I have been a loyal customer of Dish for a long time. I wish to file a formal complaint. I am upset that I pay for 250 channels, and only roughly 140 of them, even less now are watchable. I combine phone, internet, and satellite. Each week I notice channels disappearing my my list. First of all, I would like an explanation for this. Secondly I would like to see this matter rectified by actually getting what I pay so much money for. It is very upsetting and disappointing to me that this is happening. I have looked at the option of pick and pay option, where I choose the channels I want and pay accordingly, but the problem with this is that each channel costs so much. By the time I choose the channels I want I will end up paying even more than I do now. I want to work something out where I get a certain package with the basic channels plus the normal satellite channels, NGW, , NG, History, locals, , Scyfy, USA, and all the usual channels that come with most packages, , and the 3 or 4 channels of Starz, the ones we (were) getting before they were just stripped away without my knowledge. I find it very sad that I have been a steadfast customer who pays good money for a few select channels and the rest are ones that no one in the world ever watches. And now, numerous channels are suddenly being taken away.. I have looked into various packages, and the most basic package has local channels and a few more that are good, (very few), , and in order to receive the one or two channels that most people like make you pay the price for the next package up.. Example, in the basic pack, you get so many channels, but in order to get just one more channel, that should be included anyway, such as nat geo wild, I would have to step up to the next bracket.. Please don't take this the wrong way, but I would like to remain a Dish customer, as I really enjoy your service as a whole. but at the same time, there are many other providers to choose from and pay far less for just as much... the thing is I really want to stay with you guys. I like the setup of how it works and great customer service.. I just ask that you work with me and maybe meet me half way on getting something more affordable, where I get the channels that SHOULD come with he amount of money I pay. Paying for 250 channels and getting barely 140 or so that are actually worth watching is an unfair deal, and slightly resembles a scam to me.. Telling someone the package includes 250 channels should mean you literally get 250 channels, not a bunch of nonsense that nobody in this world actually views. There, I have said my piece, I hope I haven't come across as brash or angry. I am only frustrated at what I pay for vs what I actually receive. Russ Horcher, [protected], privacy code is 5657. thank you for your valuable time.

I have been a DISH customer for the greater part of the last decade. In general I find the primetime feature to be the latest selling point in addition to the large capacity for DVR shows. I've never even come close to maximum and usually I suffer minimal outages related to weather. These are all great things.
Then there is the other side. Worst customer service EVER. There is no time on chats so the agent can answer multiple calls and, as happened in more than one instance, mix up and pass on Private customer information. I've even received personal condemnation messages about me intended for other colleagues
When a program says How to subscribe, it never says what to subscribe TO. Simple fix
I've been unable to move my DVR recordings to folders for 2 months.
Updates. Eventhough I was given the option of when I wanted to receive updates and chose the middle of the night, it constantly does it in the morning and unexpectedly. Disrupting anything I'm trying to record or watch if I've left the room.
Having to BUY an old movie for 10-15 bucks is ridiculous. Much simpler and cost effective to just go out and buy the DVD. Stupid option to be an only option.
Because I didn't have $7 on the day of installation years ago, I'm not permitted to add an additional Joey for less than $100 bucks.
Never get the benefit of any updates of equipment. I had the same remote for 7 years and it took 4 months of calling and answering the same questions repeatedly before I could get it replaced. Can't even
Imagine what it would take to get a voice remote

I am writing after just getting off the phone with the "Office of the President" for Dish regarding a request I made to gain any possible leniance on a contract cancellation.

Full disclosure, I was aware there was a cancellation fee for the service I signed up 1-month ago. I was not asking for it be waved - as I did sign the contract, I was just asking for some flexibility based on the issues (see below) and being a long time customer (almost 16 years). What I got back was a robotic response intent on trying to fix a technical issue and missing (by miles) that this was a customer relationship issue.

Background
I was having issues getting a signal; shows were not getting recording; shows that got recorded were getting dropped mid way thru. My kids were frustrated of rebooting the TV every time they wanted to watch TV.
Calling into CS - to be gracious - is less than desirable. (ps this issue had been going on for 5+ months.)
Finally got someone who was helpful. They sold the reason for the problem, I bought it and even upgraded to the Hopper. All seemed plausible. They then scheduled an appt within a decent time interval and a decent time slot. (There was event issues around that. )
After installation, the problem still existed. My family was exhausted? annoyed? trying to get the TV to work by rebooting it time after time after time after time... I was done with Dish. Again, CS was not helpful we hung up. A few times.

Called to cancel. Was reminded of the cancellation feel. Understood I had 23 months left. Asked, if there was any way based on my recent interactions, disappointment with both the service and the company if they would allow any lenience on the cancellation fee. Because ultimately, they sold me on something that is not working. And after all this time, and I am no longer interested in fighting the battle with the TV again.

Was transferred to Daniel who in short told me "no". They could send someone out to fix the technical issue and fix the problem. I replied that he was missing the larger point. I no longer wanted to go another around trying to fix a technical problem when I was so disappointed with the company and their response, their phone system, their CS people. What they were now offering was too little, too late. The boat had sailed on me wanting Dish. It was no longer a technical issue. It truly was a customer issue.
Daniel - did not get that. Which is the whole problem with DISH - or my dealings with Customer support. It is all robotic and people reading off scripts. I have never felt like I was talking to real person.

Daniel just kept saying the same thing: "they could assign a case manager and fix the problem and only after that - if the problem still existed - look into the contract fee issue. But the issue for me based on my interaction with DISH, even if you are able to solve the issue, I don't want to be associated with your company. My patience is gone. And the whole conversational interchange with Daniel underscored that. I felt that I was an account they were trying to save for $$ sake, and not to make a satisfied customer.

And not that this one account matters, we just got two TVs installed and would have gladly upgraded the account to cover those two TVs if my dealings with the company had been better.

Again, I understand I signed a contact. I was just asking for some possible flexibility in the cancellation fee and hoping someone might see the issue from the customers view. But ultimately realize this is not just about getting a TV signal - it was about building a relationship
On that, Dish missed the boat.

Will never recommend them to anyone again.