[Resolved] Dish Network — charged for a satellite receiver dish already received
Please find below the complaint I filed with the Federal Trade Commission, as well as with the Better Business Bureau. In November 2017, my receiver was smoking and quit working. I requested an updated model as a replacement, one that could be recording a program while at the same time watching another. Four weeks later the receiver arrived, after communications with Dish Network every 5-7 days ask where the receiver was in transit. It was supposed to arrive in less than 10 days. No television during this time. When the receiver arrived, four weeks later, it was not the requested upgraded model, but the same model we had that no longer worked. Didn’t want to wait any longer for television, canceled Dish Network. Dish Network sent a prepaid UPS box to return their receiver and dish main parts to them.
Returned the new, never connected receiver and dish working parts to Dish Network, in Dish Network provided box, which they (Echostar, 1285 Joe Battle Blvd, Suite A, El Paso TX 79936) received on 12/18/07 @ 12:00 p.m., per UPS documentation.
First, Dish Network charged my Visa card for the receiver, which they received.See Top 10 Worst Companies in Eugene, ORI disputed the charge to my credit card and, with supplied documentation from myself and UPS, my credit card company (US Bank) agreed Dish Network had received their equipment and I owed nothing. I forwarded this information to Dish Network. I have received a $200.00 bill every month since then. Each month I call Dish Network, discuss the issue with a supervisor of some sort (Melissa LVP and Mary Q33 were the last two I documented), and am told that I am correct, that I owe nothing and my account is cleared. I, yet again, received a bill on 7/8/08. I called Dish Network and was told that Corporate had reviewed my account and since I did not return the receiver I owed them $200. I was told there was nothing I could do about this bill, nobody to file a complaint or discuss the issue with at Dish Network, and that I had a choice of paying the $200, filing a complaint with the Better Business Bureau, or hiring an attorney. When I went to the local UPS Store, from where I shipped the receiver in December of 2017, I was told that store has heard many complaints from former Dish Network customers about this very issue – being accused of not returning equipment that has indeed been returned, and that I was lucky I had saved my tracking number. I have the tracking number/receipt and the documentation from UPS that Dish Network/Echostar did in fact receive the receiver.
I should not have to go through this monthly harassment to pay a bill I do not owe, nearly 7 months after you received your equipment.
Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.
Mark H DISH Network's Response · Dec 21, 2010
Mark H with DISH Network follwoing up on your concern. DISH did provide the free preview until 11/30/10 for AMC. We do run free previews each month. You can visit channel 102 to see what free previews are available. The Hallmark Movie Channel 187 and Hallmark Channel 185 are a couple that are currently available until 01/04/10. Feel free to contact us at twitter via @dishnetwork or at facebook.
Mark H DISH Network's Response · Aug 18, 2011
Hi Jerry, I am with DISH Network customer service and appreciate your feedback. As mentioned with one of the previous post DISH Network does not control the content that you view on these channels . DISH Network provide the service and equipment so you are able to view the programming. If you do have questions or need assistance you may reach me at mark.[protected]@dishnetwork.com.
Mark H DISH Network's Response · Nov 16, 2011
Hi Feeling taken, my name is Mark and I work for DISH Network. If you would like me to review your DISH Network account concerning the upgrade and costs please send me an email at mark.[protected]@dishnetwork.com. In most instances the upgrade is provided at no cost.
DISH Network Customer Service
Mark H DISH Network's Response · Dec 14, 2011
Hello Comotoes, my name is Mark and I am with DISH Network customer service. We would be happy to look into what is occurring with the NHL Center Ice and the HD content. With the NHL Center Ice package select games will be available in HD, but not all. If you can email with the DISH Network account we will see how we may help.
Internet Response Team
DISH Network LLC
Mark H DISH Network's Response · Mar 27, 2012
At the present time DISH does require a new 24 month commitment any time you upgrade your receiver. The credit card is requested to protect the company incase the equipment is not returned or if the commitment is not completed and a cancellation fee remains. We appreciate your feedback and hope your DISH service is working properly. If you have additional concerns you may contact me at my email address.
Internet Response Team
Mark H DISH Network's Response · Apr 18, 2012
Hi Ismael, my name is Mark and I work for DISH. We would be happy to review what has happened with the set up of your DISH services. Please email with your DISH account number and receiver number ( press menu on the remote twice for the receiver number).
Social Media Representative
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