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DISH Network Complaints Summary

281 Resolved
1064 Unresolved
Our verdict: When using services from DISH Network with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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10:51 pm EDT
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DISH Network I am unable to open my account

I am not able to open my accout my stbno.is [protected] in the name of gopal sharma & my registered mob.no. is [protected] email id is [protected]@yahoo.com. due to not opening the account i am not able to recharge dishtv through credit card

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Animesh 4184
, IN
Apr 11, 2013 11:55 am EDT

I have forgotten my vc password, so i need to create an account in dish tv to find it's password.

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Amar
, IN
Aug 31, 2010 12:46 am EDT

I will give you the email id of Dishtv customer Care, Just Mail your concern their for quick resolution of your problem along with your complete details Like VC No, Address and Contact Number.

Email id: customercare@dishtv.in

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2:28 pm EDT
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DISH Network my deceased brother account

Here's one for the books. My brother passed away in June. I have the power of attorney over his affairs so I contacted Dish Network as I want to continue the service at the same address I only wanted to change it to my name and SS#.

I have had to fax over the power of attorney and death cert 3 times to the Executive Care Dept since the 24th of July. I have talked to 7 agents who represent this company and was assured the account could be switched with no problems. Today Aug13th I have found out thru the same department that I need to drive 8 hours take out the equipment mail it back to them within 2 weeks of the cancelation then call and have the equipment replaced if I qualify which 1 of the supervisors sounded as if that was in question and pay the installation fees that go with it.

I'm not changing the address so why would I have to take out the equipment you ask? According to 1 of the supervisors when he got the equipment it was on lease and since he is dead the contract isn't any good anymore and they wanted the equipment back even if I was still paying on the account. Great. Another supervisor (same dept) asked me why do you want to keep the service since he is dead? What! (Maybe I want to keep his memory alive as this is now my summer home and future retirement residence) Great another one. This one I actually hung up on. I cannot believe a muti million dollar company would want to treat families of their deceased clients this way. Also I was told that the power of attny wasnt any good and they would not abide by the ruling from a judge. Charlie Ergen's name is also the best kept secret at Dish Network's 800 number cause the agents refused to give me information on how to contact the CEO or Executives re: this matter. Thank goodness for the world wide web.

Since the loss of my brother I have had dealings with many companies and not one of them acted like this let alone a department who is supposed to be in charge of accounts such as these. I would think with technology as advanced as it is a company this large would be able to qualify me switch the equipment numbers with as little hassle as possible for the family involved instead of emotionally drag them thru the gutter- oh they do apologize for the loss but where is the common sense and humanity in this "policy" re deceased accounts.

I work for a major airline and I would be in jeopardy of my job if I had ever acted or said the things that were said to me today. I am deeply ashamed of Dish Network for allowing this to happen cause if it happened to me Im positive it has happened to others in my situation.

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Update by Honde53
Dec 31, 2010 7:29 pm EST

Thank you Mr. LeMar for the note however after all of the things I went through I don't want anything to do with Dish Network. I just want to return the equipment. If you could tell me who to contact that wont disrespect me and my family I would appreciate it.
As far as the fraud issue that Mr. Stealth has decided to pipe in on I was willing to go the distance and I gave the company all of my information including the death certificate and Court documents that appointed me as administrator of the estate 3 times and the supervisor stated "that at this point it was highly unlikely that they would allow me to have an account with them." And all of the agents knew exactly wanted. Its not rocket science and you don't have to spell out that I wanted to keep the service as my own under my SS# and MY name and my address how much clearer could I get? I just couldn't go down and take out the equipment send it back then pay to have it installed again.

So here it is I'm 40 yrs old I plan on having the property for at least another 40yrs then my daughter will get it and currently she is only 9 so Dish Network is missing out on a loyal family and a lot of money if the average bill is $70 usd per month not including internet service. So that equals to appx $25, 600 for 40 yrs of service.

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MikeL DISH
MikeL DISH
Denver, US
Aug 02, 2011 8:19 pm EDT

I read your post, Mary Purdy, and would be delighted to assist you! Have you gotten this resolved yet since you posted? If it remains unsettled, go and ahead and let me know so I can take a look and help you further!

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Mary Purdy
Galena, US
Mar 31, 2011 2:50 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I strongly agree with your complaints against DISH Network. It is no surprise they were the subject of a suit as a result of thousands of complaints filed with 46 states attorney generals and reached an agreement to pay $6, 000.000 to settle allegations of deceptive consumer marketing and lack of disclosure about consumer marketing. In my experience, those deceptive practices still abound. My husband died in October. He had one of their most inclusive/expensive plans and had been a customer for at least ten years. I needed to reduce spending and am not a tv watcher so wanted to change the plan. I could not make any changes because the account was in his name. I had to prove his death by FAXing a death certificate and a request to have the account put into my name so that I could cancel this plan. I was told I would be considered a new customer and could qualify for new customer plans once this account was canceled and the equipment returned. I had to FAX the information twice and also traverse the frustrating steps of getting to a consistent representative who could keep track of the issues. The first time they denied having received the FAX. Receipt was acknowledged on Feb. 11th. The account in my husband's name was paid through March 7th. I asked that the service be discontinued on that date. There was follow-through on that request. Next I received a bill in my name for the following month with a " technical visit
charge " on it. There had been no "technical visit " although I wonder if I looked like a likely candidate for some confusion that it might go unnoticed. So once again I had to traverse their system to get someone who could attend to this and get it removed. The box finally arrived for return...not here at time of discontinued service as I was told it would be. In the meantime, my mail box is blitzed with ads and I have received numerous calls all marketing plans to " get me as a new customer ". Last night, I made the call to start a new plan and am now told I DO NOT qualify as a new customer BECAUSE I changed the account to my name and had the service continued through March 7th which was the final date of " service period " which had been paid in my husbands name and account. Very slippery! At no time, was I told that requesting to have the service that I had paid for in my husbands account would constitute my being the customer and therefore I would not qualify for a new customer account. Direct TV it must be.

MikeL DISH
MikeL DISH
Denver, US
Jan 15, 2011 3:11 pm EST

The first thing we need to do is close out the account that was in your brother's name and open a new one in your name. The equipment will need to be returned to us if it's leased, because we would have leased it to your brother's name under his social security number. Go ahead and email me the account number, as well as the phone number you want me to call you back at. My email address is michael.lemar@dishnetwork.com. You will have some options for the type of account and promotion we can set you up with, which I will explain to you at that time.

MikeL DISH
MikeL DISH
Denver, US
Dec 30, 2010 3:54 pm EST

Hello, this is Mike LeMar with DISH Network customer service. I'm very sorry to hear about your loss. I know how difficult that must have been for your family and I understand that you had an unpleasant experience with us during the process of getting service changed to your own name. Let me know whether you have been able to get this issue resolved and if not, then I would be happy to assist you further and offer accurate instructions as to where we would move forward from here!

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8:03 am EDT

DISH Network I have spent my time, money but what I got is waste of time waste of money and recharging my account twice but still not able to avail the offer

I wish to file a complaint against dishtv dth service. On 7th of nov 2009, after getting the advice from dishtv customer care I recharged my dish tv package for rs.740. The advice given my the representative was that I had to resharge for rs.740 to avail the offer of zrzr wherein rs.40 would be deducted for downgrading charges from platinum package to silver package. And the rest rs.700 would go into my account and he would activate zrzr scheme on my account. He asked me to call the customer care after recharging. I called the cutomer care after recharging and requested to downgrade my package to silver and make me avail the benefit of zrzr offer. But the issue raised by a representative called vijay was that he would be able to downgrade my package to silver but he cannot activate zrzr offer on my account. He said I can either opt for zrzr or downgrade my package. Whereas the 1st person who spoke to me never said this and asked me to just recharge my current pack and never mentioned about selecting silver pack while recharging. Vijay the 2nd rep I spoke to, gave me a 2nd advice to again recharge for rs.250 and select siver package while recharging so that I would be able to avail both zrzr and downgrading the package. He said after recharging for rs.250 the 2nd time I would be able to avail zrzr offer for the whole rs.990 less rs.40 for downgrading charges. After questioning he answered that yes this rs.250 is just for selecting my package to silver. Now when I called the customer care the 3rd time after recharge for rs.250. They come up with a 3rd reason that I would be able to avail zrzr offer only for the 2nd recharge for rs.250 and not for the 1st recharge of rs.740. Whereas I was said that I would be able to avail the offer for rs.950. I have spent my time, money but what I got is waste of time waste of money and recharging my account twice but still not able to avail the offer.

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Thankaraj
, GB
May 09, 2011 10:46 am EDT

Hi,

I am really frustrated and tired of writing so many emails and calls to DISH TV. Almost 10 days gone now, if you are not able to activate my service refund my money back.

I took a new connection from dish TV on Friday 29/04/2011 and paid 1590
(box with 6 months subscriptions) + 225 (for installation) also submitted
my address proof.

till now the account is not activated and I called the dealer several times
and didn't get the proper response. No one is ready to respond why the
delay was.

Name: Thankaraj U
v.c. NO: [protected]
STB No: 1104ABF83DS47961
Mobile No: [protected]

Dealer Info:
Bright Solutions,
Mr Suresh
No G5, Near Petrol Bunk, Balaya Garden Road Velacheri High Road,
Madipakkam, Chennai - 600091
Mobile: [protected]
Phone: 044-[protected]

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Amar
, IN
Aug 18, 2010 1:06 am EDT

I will give yuou the email id of Dishtv customer care, Just mail your concern their for quick resolution of your complaint along with your complete details Like VC No, Address and Contact Number.

Email id: customercare@dishtv.in

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3:45 pm EDT
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DISH Network treated rudely bysupervisor

i called dishnetwork on 8 09 2010 and talked to a man and tryed to make arrangements to pay my bill and he told me they had a one time a year deal where i could make a ten day promise to pay my bill in full and i told him that wouldent work for me becouse that would make it fully do on the 19th on a thursday and our pay wouldnt go in untill the 20th on friday so he advised me to call back the next day that made it today and that way it would make the payment due on the 20th and that way it would work and our service wouldent be interrupted becouse we qualified for the 10 day promise to pay plan so i told him ok i would call the next day so it would make the full balance of229.68 due by the 20th even thoue that would leave me compleaty broke i told him i was in a bad car accident and was in bed alot and tv was my only entertainment and i looked forword to my programing he refused to make no other arrangements with me he said there was no other arrangements available for me told me he was sorry about my condishon so i told him i would call back the next day on the 10th i hung up with him very stressed out wondering how am i gonna pull this off paying this off by the 20th paid in full and this was my only opition they had to offer me knowing the shape im in so i called back today 08.10 2010 and when i got threw to someone live i couldent tell if it was a she or he she or he said its id number was z2d and i tryed to explain my call the day before i had with man i wish i had his id number and this person right away said no unless i pay now no deal in so many words and was rude and i could tell this person with id number z2d was having a bad day or something and said i cound not have the 10 day promise to pay and i said that wasnt fair becouse the man i talked to said i could so i asked to speak to the supervisor of worker id number z2d so i was put on hold and the supervisor of z2d came on the phone this supervisor did not give me a id number she was right away rude said very mean things about my past payment history i told her i know but it will be better and i just wanted to work this out she continued to be very rude so i told her maybe i should concider a nother provider and she said oh you can afford another provider but you cant pay us and i said no i was talking about the 20th when we would have money i did say do you need to spank me or should i stick my hand threw the phone so it could slapped i asked if we where were being recored she would not say yes or no she said more rude things to me and hung up on me i called back and got worker id number dse and told her how i was treated and the whole story of what happend she was nice and said she reported to her supervisor what has happend to me and that shocked me becouse the supervisor of worker id number z2d said she was the only supervisor there was no one else to talk to she was as hi as it gets so worker dse was nice but said there was nothing she could do for me she tryed everything so i was forsed to bounce my bank account for 145.33 hopefully i am able to make it to my bank before it clares so im not charged more money bank fees if i wasnt in a bad car accident i would be working but i was and i live on a road in the country and being limented tv and my bible is all i have i should have never been treated the way i was and to make me cry and stress me out is wrong if these people cant treat people right nor have conpation why are they working there something should be done about this still feeling bad and hurting even more from the stress of this unnessery treatment and making me feel like crap becouse i dont have much money to keep my bills up totley unfair treatment crying in her room, dorriann 336/634/0734 if you need to contact me

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mikeh_dish network
Denver, US
Dec 23, 2010 2:25 pm EST
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Hello this is Mike Houston of DISH Network customer service, and I want to say to Dorriann I am so sorry you had a bad customer experience with us. We always want to make every customer happy and accommodate them in anyway we can. I am hoping you will see this post and reply back to tell me if things are going better for you, as far as your satellite and from your accident.

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6:24 pm EDT
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DISH Network porno movies charged

I've been charged for three porno movies which was not requested by me. I called customer service and requested they be removed from my account. I was first told they were authorized to credit one of them but I demanded all three and was switched to a supervisor. He also told me he was only authorized to credit one. I then asked to cancel my account and was switch again to another department. She was not allow to give me any credits and would charge me $350 cancellation fee for early termination. I am so pissed I don't know where to turn all this for $30. I would had thought it is more important to have good customer relationship and therefore referrals than what they'll end up with. I will not recommend Dish Network to anyone and will shout loud and long until March 2012 when I will cancel and go back to Comcast.

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wvkristin
NotTelling, US
Aug 09, 2010 7:39 pm EDT

I had dish network for a while and it was miserable. They showed up two days late to install the satellite and the tech was terrible rude when he finally did show up. The bill kept going up every month too (when I was told my rate was locked in). Dish network was difficult to deal with and I can really sympathize with you.

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7:28 am EDT
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DISH Network people who are opting for dish tv please think twice, it is a dirty service and I do not know what to do now

I had taken a maxi package with dish tv ie 300/- monthly.It was difficult for me pay the bill so i went to a easy bill outlet suggested by dish tv and paid 600/- for 2 months on 7/9/08 and the down graded my package on october 2 and finally stopped all the channels on 8th oct including free channels like DD1, chandana etc...I have complained many number of times but useless.till today ie. 20.10.08 nothing happened.I have talked to many senior people in dish tv but in vain. This is really a nuisance. People who are opting for dish tv please think twice, it is a dirty service and i dont know what to do now.

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pray man pray
, US
Oct 05, 2010 2:44 pm EDT

Dish Network confirmed via live chat that there would be no charges for shipping the receivers and satelite module and they would send me the prepaid shipping boxes to do so. I recieved the boxes that were prepaid and sent the equipment to them and about 3 weeks later they send me a bill for 30$ to cover shipping cost. I called them and informed them that I had a print out of the live chat session that shows I would not be charged for any shipping expences and the Dish Network rep on the phone said the live chat rep was incorrect. I informed him that I would keep the live chat record to defend my non-payment position and hung up on him.

Lesson Learned: Never aquire equipment that doesn't belong to you as you will be at the mersy of the owner. Go back to the digital antennas they offer plenty of high definition cost free channels after you install your "own equipment".

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dish TV complaint
, IN
Aug 16, 2009 12:44 pm EDT

dear sir,

I am a subscriber of Gold package. I am not getting Aaj Tak, Star news, SetMax, NDTV Imagine, Sahara One. My VC no is [protected], Subscriber name S.Raghunath, Pilani Rajasthan, India. My subscription is upto 30th Aug. Beforethis I was subscriber of Silver pack and I was supposed to get Aaj Tak and Star News but I was not getting them. I request you to please fix up the problem at the earliest as I am going to extend my subsription for another 3 months.

S.Raghunath

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pooja11
, AE
Dec 27, 2010 7:11 am EST

i m a customer for quite a gud time n when i got my dish tv connection recharged thy were propagating a offer of giving jewellery voucher on recharging the platinum option for 10 months n get 12 month n voucher of 4000 rs ofr diamond jewellery purchase. i got the recharge done but never received any voucher i called thm a no. of times as well as had a online chat too; but thn thy denied that no we r not having any such offer its validity had expired when u recharged. inspite of this thng that thy were making this offeron air n online thruout the period n even on the day i recharged.i asked thm that if it was over u shud hv deleted that add.so thy jst replied that we will.
i jst wanna say that i feel cheated as these people are jst making such offers to attract customers not to give thm real profits.right now also thy r having that offer so anyone going to get in this trap plssssssssss dont go for it coz its absolutely forgery...i dont want like me anyone else get cheated too

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shailendra sing
, IN
Sep 05, 2012 3:47 am EDT

Dear, Sir/M'am
My name is shailendra singh. I have dishtv d2h connection.
My Vc No:- [protected]
My Stb No:- 1109CMBAD0107151
Sir I had Complained On 31-08-12 But My Problem not solve. so I have complained again & continuously call on customer care no([protected]) My Complain No-[protected]
He told Me every time That we solved your problem in 24hours. But he can't do.
My problem Remain yet.
so, I request You Again Please Solve My problem.
Tank you
My e-mail id coolmanas_singh@rediffmail.com
my cell No-[protected]/[protected]

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MONIKA GARG
, IN
Feb 15, 2011 3:08 pm EST

I got a Dish TV HD Platinum connection installed at my place on 11th Feb 2011 and my VC no. is [protected]. After half an hour of the installation, suddenly due to bad weather, signal got dropped and signal error message started showing up on my TV. After waiting for long I did a complaint on their customer care no. [protected] on 13th Morning around 10 am and the complaint no. is [protected]. I talked to Ms. Bindu who is a customer care executive and she assured me that the engineer will visit my place within 24 hours. But as expected, engineer did not visit my place & the problem is still there. Then I called customer care in 14th morning and got the same response from customer care executive and that day also no body visited my place. I again called customer care on 14th Feb evening but did not get any response. Today is 15th Feb and its now more than 48 hours since I’ve launched a complaint but no body visited my place and the problem is still there. I’ve tried customer care no. 6 times since morning. Out of it 2 times I’ve been put on hold for more than 20 minutes & then suddenly call got dropped.

1 time I speak with Mr Ajay who is the supervisor for customer care and he assured me that engineer will visit my place by 15th evening 4 pm and he assured a call back on my no. Neither the engineer visited to my place nor I got a call back from the service center.

Then 1 again called the customer care & while the executive was connecting me to the supervisor suddenly because of no reason call got disconnected.

Then 1 called for the fifth time and talked to Mr. Dheeraj, who also says is the Sr. Supervisor for customer care. I asked them to refund my money and disconnect the connection as I’m highly dissatisfied from the services & irresponsible behavior of the customer care. He managed to convince me with the assurance the today only my problem will be rectified.

Finally I got a call from no. [protected] which is an authorized customer service center and they said that engineer will visit to my place by 6 pm. But again a fake commitment and no body visited my place. Infact when I called them for the follow up, they disconnected my call. I called them again and again for 4-5 times and all the time they disconnected my call. Later on they put their no. on not reachable mode.

From all the above events you can easily make out the kind of harassment Dish TV customers are facing. This shows the delinquency, irresponsibility and non-courteousness of DishTV towards its customers. Even the senior management do not care about the customers, so what can we expect from the customer care executives.

You cannot play with customer’s time & money so I want you to take some serious action against all those who are involved in the whole incident and let me know the further action taken on this complaint. If you are not taking any action on this complaint then also plz let me know so that I take this forward in other way to the larger forum.

Thanks & Regards
Monika

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Sanjeevi
,
Nov 10, 2008 6:07 am EST

I got the dish tv connection on 30/10/2008 my Vc.no: [protected] after 3 days my connection was disconnected saying that my subscription form not reached to them. If their dealer doesn't submitted the form; what we will do? Even i contacted the customer care and dealer no response. Now i am feeling bad on taking the connection. Hence pl don't take the dish TV connection their customer care is useless...!

Sanjeevi
sanjeevitn@gmail.com

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J.AHMED
, OM
Apr 07, 2013 8:07 am EDT

Dear Sir,
I have recharge my DISH TV through GORECHARGE & it shows recharge as successful & they have debited my account for Rs.400/- their order no. is DM00000570518 MY VC No.[protected] 2 days passed till now it is not activated, this gorecharge people says from their end it shows as successful & asking me to contact my service provider that is DISH TV PEOPLE.
Please help me in this & solve this problem as early as possible.

Thanking you,
J.AHMED

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Anj
, IN
Oct 30, 2009 5:33 am EDT

I have been facing problems with the setup box since the past 6 months.The last 3 times it has been serviced by Dish TV dealers AV Solutions but the same problem has resurfaced.I have paid the service charges the last 3 times.WHY SHLD I PAY THE CHARGES EVERY 2 MNTHS.I HAVE ALEADY LOST A LOT OF MONEY WITH THE SERVICE CHARGES AND WILL NOT BE ABLE TO BEAR THE CHARGES AGAIN.
I am unhappy with the service provided by DISH TV.Their dealers network is PATHETIC to say the least.I have contacted the dish help line many a time and everytime I am put on hold, and after giving details to the tech, the line gets disc and I need to call in again. I am really FRUSTRATED WITH THE NEVER ENDING PROBLEMS OF DISH TV.

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ahuja shivkumar
, IN
Nov 18, 2011 2:16 pm EST
Verified customer This comment was posted by a verified customer. Learn more

dear sir/madam,
i have dth recharge centre
i had done recharge of dish tv customer of rs.200
on vc no.[protected] on dated 5.11.2011
the recharge was wrongly done by me on above mentioned vc no
pls credit that recharge on vc no.[protected] of mr.shamsundar wadje for
200.rs
deatails of transction
one stop shop
MR12618948

regards,
shiv kumar ahuja
[protected]
aurangabad, maharashtra

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beenam saxena
, IN
Aug 12, 2011 11:08 am EDT

hi, i m a dish tv consumer, my vc no. is [protected]. i recharged my dish tv on 10 july 2011 with 2700 rs. to get the scheme (recharge for 12 months and get fewchannels free for three months like u tv movies, u tv action, khana khazana etc.)but dish tv didn't start these channels on my account at that time, i complaint for that and next day they started these channels . But these channels should be started for three months according their scheme. but again i m not getting all these channels from 10 august. just tell me what is the use to take scheme when i m not getting any benifit.
i m really fedup from dish tv service. just start these channels immediately.

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2:36 pm EDT
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DISH Network unfair contract terms

Here's what you can expect as a Dish Network customer. This certified letter was sent on 7/15/10:

Mr. Charles Ergen, CEO
Dish Network
9601 S. Meridian Blvd.
Englewood, CO 80112

Dear Mr. Ergen,

I am extremely upset with you and Dish Network. I sent you a certified letter on 6/18/10. A copy of the letter and proof of receipt are attached. This letter has gone unanswered.

We believe that, at minimum, your business practice of locking customers into a 24 month commitment, then increasing your prices, is unfair.

This is a win/lose arrangement for Dish Network. Dish Network wins by having captive customers who cannot get out of this unfair arrangement. Customer loses because he or she cannot get out of your unfair contract without, of course, an early termination penalty.

I feel like a victim, and I also feel stupid for agreeing to your 24 month contract. But I did not believe that Dish Network was going to make repeated price increases. And I believe the average customer feels the same -- they just aren't writing you letters.

I have to assume that since our contract with you expires in a couple of months, you simply aren't interested in our concerns. So you can rest assured that we will find another satellite provider in October.

In the meantime, here's what we're prepared to do:

1. We can serve a small claims subpeona to CSC Services of Nevada, Inc, 502 E. John Street, Carson City, NV 89706 and ask a judge to determine whether your price increases are lawful and fair. We will seek to recover the costs for the filing the suit, mailing certified letters, and all Dish Network service costs above our original agreement of $54.00 per month.

2. We can file a formal complaint with the FCC.

3. We can send a copy of this letter to the editor of our local newspaper.

4. We can email a copy of this complaint to as many attorneys as we can find...we both know that attorneys love class action suits. And I love sending emails when I feel that I've been wronged!

5. We can file a complaint with the Better Business Bureau. I see that you currently have 13, 267 complaints filed against you and that the bureau gives you a "C" rating. Maybe the majority of these complaints concern telemarketing issues, but it sure doesn't look like you can afford additional complaints.

But what we would like you to do, per our letter dated 6/18/10, is honor our original agreement and charge us $54.99 per month. In addition, we would like Dish Network to refund the overcharges that have appeared on our bills and the fees for mailing you two certified letters, the receipts for which are enclosed.

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As of the posting of this complaint, this letter has also gone unanswered.

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JPTP
, US
Feb 27, 2012 9:17 am EST

I recently obtained dish network because it sounded great. Boy was I wrong. three weeks in they won't let me cancel after telling me I had a 30 day trial period. I told them I wasn't happy with the service and wanted them to honor their trial agreement. They said there was no trial agreement, and I was locked in and cancelling would cost me over $450. I told them your crazy, but was told that I signed a contract and was essentially bound by it. Really? What contract? When the tech agent installed the system he did'nt have me sign anything, so I told them I didn't sign a contract, they told me they had a signed contract. I thought REALLY? signed by who. I told them to fax me a copy and lo and behold it was a signed contract. Not signed by me, but a signed contract. I asked them if forgery ment anything to them and they insisted it was my signature. Boneheads now they got me pissed, from here I go to file charges for forging my name on their contract. A two year old can tell the difference between their chicken scratch and my signature. Talk about a leaky company! Don't even waste your time trying to accomplish anything with these people over the phone or the internet. Not if you value your sanity, or your hair. MAD AS HELL IN MASS.

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AliciaB@dishnetwork
Englewood, US
Dec 23, 2010 2:07 pm EST

Hi, this is Alicia Brink. I'm with DISH Network. Since we are dedicated to providing the lowest cost to our customers, there may be times we enter in a contract dispute with a network provider. We understand that this may affect current shows or packages you are watching so we work hard to fight for a fair deal on behalf of our customers to prevent a large price increase. We offer several programming promotions to our customers to allow them to view a channel and see if they have an interest in it before having to pay for it. Once the free preview is over if it is not removed than it does start charging the account until you remove it.

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JIM68
, US
Sep 10, 2010 11:47 pm EDT

Pretty stupid complaint. I signed up with DISH 3 months ago and they were very clear in telling me that it was a 24 month contract and the price would go up $15 in year two. It even said that in the mail flyer I recieved that caused me to call them in the first place. Good luck with filing a lawsuit but you have zero chance of winning. Ignorance and failure to actually read what you are agreeing to does not equate to the company committing fraud.

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franklinm
Reno, US
Sep 09, 2010 1:45 pm EDT

I called DishNetwork to inquire about adding Starz programing to my existing service and what it would cost. When I said NO, I did not want Starz they then "forced" me to upgrade my service plan charging me an additional $20 a month for the same service I had before the phone call. (see details below)

details:
I also am being scammed by DishNetwork. I called DN to see how much it would cost to add Starz to my existing package, "AbsoluteHD w/Locals" they gave me the price and then asked me what Basic HD package I wanted to add. I told them I just wanted to add the Starz programing to my existing package, but was told I had to choose a new HD package from their listings to add Starz. Adding a new package just to get Starz would cost $54.99 vs. $34.99 plus the cost of Starz, an additional $13.83. I was not interested in getting Starz because what it would actually cost me. NOW THE GREAT PART! They then told me I still had to choose a new package from their new line because I inquired about adding Starz to my existing programing AND to get the same programming I had before I made the call to DN. I had to choose the $59.99 plan just to stay connected to DN. Now I am paying $20 more a month for the same service that I had before I called DN to ask about Starz. Even calls to their executive team could not resolve the problem.

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Frustrated in Toledo
Toledo, US
Sep 07, 2010 5:04 pm EDT
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I would be happy to join you class action law suit. I too have unanswered complaints and letter. I keep getting billed for $300 for a receiver that was sent to my home without my request. I returned the receiver and still get billed every month. Every month I call and they assure me they are taking it off my bill and yet. it still shows up the next month and on numerous occasions they have turned off my service stating I owe $300. DISH's most recent response...pay the $300 and they will refund me when they figure it all out...are they nuts!

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DISH Network failing to keep acurate billing records and cheating customers

at the beginning when i subscribed to dish net i was told my bill would be 24.99 a month my first bill was 40+ dollars my contract is about to expire in the next 6 mths and they have never billed me as they were supposed too from the beginning not to mention about 1time ever 3 mths i get an extra bill stuck on to my bill i currently pay 64.74 a mth my bill for this mth is 126.62 i was told it would never exceed the price of cable that i paid 50.00 a mth for and when i have completed my contract with dish net they are sooooo fired and i will never be a customer of theirs again

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Update by preston g
Jul 18, 2010 12:38 pm EDT

i agree completely if a tornado was to be coming we would be at it mercy and i do not think any one is safe in storm times with a product that will fail them when they need it to save their life

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RONALD cHEW
Washington DC, US
Jan 28, 2013 9:06 am EST
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I have been a Dishnet customer fr several years now, I always paid the past due amount bevause the bill a month in advance. Their so called interactive system CHEATED ME, when the option came up to select a different amount to pay and or a different payment method to PRESS ONE, upon pressing ONE, the system DID NOT give me the option to pay a different amount it took the ENTIRE amount, a flaw in the system? I think not there are NO SYSTEMS FLAWS the systems does whatever the Programmers codes it to do. DO NOT TRUST DISHNET. If this has happen to you demand JUSTICE in a CLASS ACTION LAWSUIT
WASHINGTON DC

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outfctrl
Jacksonville, US
Jul 18, 2010 12:23 pm EDT

That is how they get you hooked. What they do not tell you is the taxes and fees that are tacked on to the 24.99 a month.
Plus, their service sucks when it rains or a thunderstorm approaches.

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11:45 am EDT
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DISH Network worst custmer support and management

Dishnet is the worst and not sure how they gonna do business.
They harrassed me with so many things.
1) Initially they promised that moving is free from one place and another, then after i moved and reinstallation they charged me $100 .I fought with them telling the representative no: 105 and 405 confirmed me the free move, but the ignored me and not ready to refund.

2) Also they increased my International channel amount without informing me within 1 month after subscription and even thou we are in contract with fixed fee for 24 months.They promised fixed price but when asked they say nothing and put blame on some internaltional contract.

3) they promised to fix in my apartment with some equipment and the installation person did not come with that, next time when i called them to fix it, they say it will charged again for next visit, but its the installation person mistake.

4)The customer servcie is worst, they dont bother anything to answer, they keep repeating and threaten you with the contract breakage fee..how long they gonna do...with this issues people wont mind to pay the break fee...they will end up with no customers atall

5)People be-aware of the 3 months HBO free stuff..dishnet is Thief and they are the international frauds .
I never experienced anywhere worst like dishnet service.
I lost $650 because of their stupid Custmer support lies
They have worst of everything.
I request noone should subscribe for dishnet ever.

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mdick
Greenville, US
Jan 09, 2014 2:16 pm EST
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not a happy camper at this point! I contacted Dish net to acquire service in my home of tv and internet. The service was installed and shortly after I had to go to Md to take care of some things. This process took 2 months. When I returned home, I found the installation caused a leak on the outside edge of my roof, draining down wall, to floor, ruining my carpet which I had to take up as it had mildewed. I contacted dish filing a damage claim, it took forever to get someone out here and forever to be told sorry it is from other room not our installation! First off, there is NO DAMAGE in the room they claimed caused it, no leaks and you can plainly see it is where the dish was placed on roof. I totally understand things happen and have no issue with that, dish net just needs to step up and accept responsibility and take care of the damages. I am a very dissatisfied and unhappy soon to be FORMER customer! I want no part of a company who lies and wont fix what they ruin in the process! Want everyone to know how dish net treats their customers. Just sayin...

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mdick
Greenville, US
Jan 09, 2014 2:15 pm EST
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I have had the WORST experience with dish! They caused a leak in my roof, caused my carpet to mildew and it had to be ripped out and they refused my claim to get it fixed saying they did nothing wrong...WTF!

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KaiaS DISH
Englewood, US
Jan 29, 2011 4:54 pm EST
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Hello, my name is Kaia S and I work at DISH Network. After reading your post, I would like to apologize for the poor customer experience that you had with us. We, at DISH Network strive to provide the best customer service to each and every DISH customer. In regards to the HBO and Showtime promotion that we offer; there are certain eligibility requirements on an account before the free premium channels are added. Perhaps there was an error on the account which prevented the promotion from being added. All of our technician visits include a 60 day warranty so in the event that you need another technician to the home for equipment repair within that time frame, 60 days from the last technician visit, it would be at no cost to you. I apologize if you were given incorrect information regarding the tech visit warranty. I would be more than happy to review your account for you if any of these issues have not yet been resolved. Please feel free to email me directly at kaia.sunde@dishnetwork.com.

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DISH Network bad receiver

Upgraded to HD Dish Receiver last week. The receiver has been resetting constantly for three days, saying that it has lost signal. Error message 015- Dish recommended unplugging for 15 seconds, plugging back in and letting it reset itself. After doing this it goes through the same routine again. Finally, they admit that we have a faulty unit that will need to be replaced (five day shipping which I'm sure will take longer since it's a three day week-end holiday).

Really not happy that they can come out the next day to upgrade your service but can't come out to swap equipment when it's their equipment failure. Will I get a credit for no service? Probably not. Will the replacement work? Probably not, since I've now read many others with the same problem.

Not good customer service, Dish Network!

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CrankyPaulie
Norcross, US
Jun 16, 2014 3:34 pm EDT

We're on our sixth receiver in about eight years, not including the defective replacement that we just got for the last one that died. Service chat guys are fine, just dealing with crappy equipment.

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Daniel B@Dish Network
Englewood, US
Dec 22, 2010 10:58 pm EST
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Hello, my name is Daniel Busa I have read the above complaint, and would like to offer my apologies for your experience. I work in Dish Network's customer service and would be happy to resolve this if it still persisting feel free to contact me at: daniel.busa@dishnetwork.com

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DISH Network false promise/ trick into contract

Upon contacting dish network I was assure multiple times I will recive two hd dvr's to sign up for cable service, I did not recive a second hd dvr I got in contact with dish network on 6/21/2010 as I was interested in getting satellite cable at my home. I got in contact with operator #010z upon been explain their current new customer promotions I told him I was intereted in hd and in 2 hd dvr's he told me not a problem as new customer I qualified for hd tv for life and he assure if I sign on for service at that moment I will surely get 2 hd dvr's at this point upon him requesting my information to sign me up for new service I reinstated before proceding for him to assure me I was getting 2 hd dvr's model 722k and he did miltiple times one time was before agreeing for him to charge my credit card and other before me agreeing to term. I advise him I wasent going to be home to receive installer he said not a problem that any one could receive the installer and he assure me again he was putting the order for 2 hd dvr's that I didn't have to worried about it he assure me that once I get home I will have 2 hd dvrs and I will be enjoying of dish cable on. Upond arriving home I did not receive second hd dvr model 722k after it was orally agreed by operator I just receive an hd console model vip222k with no dvr, when he had assure me I didn't have to be home to sign that I will trustly receive 2 hd dvr's. After contacting dish network regarding the issue on 6/22/2010 they were very unhelpful and unprofessional operator #co7 shouldn't be helping out customer when they rudy tell u that what ever I was promise and told and assure didn't matter and he was unable to transfer to a manager because I was going to be told the same thing, that I need to pay about $200.00 to get the hd dvr when I was assure to receive one at no cost this is so unfair to a new customer dish network did not comply to their promises. This clearly indicates I was trick by false promises and assureness, to scam me into a 2 year contract. Now im unable to cancel without a cancellation fee and im forcely stuck as an unsastify customer at the moment

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Ray C@DISH Network
, US
Dec 23, 2010 2:49 pm EST
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Jaime,

My name is Ray Calo with Dish Network. I read your post and I apologize for any misinformation you were given regarding the second HD DVR receiver you requested on your original installation. We do strive to provide accurate information to all our customers. The second HD DVR receiver whether for a new or existing customer does require an upgrade charge. I would be more than happy to see if their is anything we can do for you if you have not already resolved this issue. Please contact me either on my email, ray.calo@dishnetwork.com, or my phone [protected].

Thank you.

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DISH Network avoid dish network service like a plague

I pay $2, 449.44 a year to Dish Network for WildBlue Hi-Speed Satellite Internet. Since I pay top dollar for their internet I recently contacted their Customer Service to have them troubleshoot my equipment because I was experiencing problems with "slowspeed" highspeed. After their tech spent over 90 mins. investigating software they said they would need to dispatch tech to my home to check hardware. When tech came out & inspected connections, he found the problem was related to the Dish Network hardware and replaced the bad parts. Well, SURPRISE! When my next statement arrived I was billed for their tech fixing THEIR equipment so I could continue getting service. NO one told me I would be charged extra $15 for DISH to service THEIR property. You'd expect Supervisor #H1F who arranged my appt. would have advised me; maybe the tech himself; OR have it in printed on their WRITTEN Service Agreement? NO, instead "$15 for technician visit" appears on my bill. When I called to have this unapproved charge removed, their Customer Service Supervisor IMIR -DE1 refused said I should have been told about this already and it is IMPOSSIBLE to waive this fee. Looks like I need to make this my life's work and contact their Dispute Resolution Team in Inglewood, Colorado. Do you suppose that my $15 goes toward maintaining DISH Network Dispute Team?

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Evelyn Staton
, US
Dec 16, 2011 2:11 am EST

I agreed to use my credit card in order for my daughter to secure approval on her Dish Network service.

I asked three times and was assured that “this was a one-time transaction and in no way would I be linked to her account”. It’s been several months since she’s had the package. She’s defaulted on her bill and owes over $2, 000. They were able to reduce the bill upon receipt of each receiver, total value $792.00. In addition, an early cancellation fee of $192.00 would be assessed.

I just learned that because I provided my SSN# in order to complete a soft credit check, I was named the account holder. More importantly, now I can be held liable for this bill. I told the Representative that I would have never agreed to the use of my card if it meant that I would be held responsible in any way for this service. My daughter should have never created this bill and I cannot afford to have them go into my checking account to secure the penalty fees.

It is my position that I was deceived. The alleged contract was breached by Dish because of the omission of facts. This is going to jeopardize my credit and this non-disclosure is unacceptable. There must be other irritated, shocked and duped Dish Net Consumers who are feeling stuck with this problem. How can I resolve this issue?

Mark H DISH Network
Mark H DISH Network
Englewood, US
Dec 16, 2011 4:09 am EST
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Hi Evelyn, my name is Mark and I am with DISH Network customer service. We can review what has occurred with the set up of the DISH Network services and see how we may help. If you could email with the DISH Network account number and verify the pin number we will look into this.

Thank You

Mark Haakenson
Internet Response Team
DISH Network LLC
mark.haakenson@dishnetwork.com

MikeL DISH
MikeL DISH
Denver, US
Dec 21, 2010 2:20 pm EST

Our Service Plan works the same way as most other insurance policies do. By paying a $6 monthly “premium”, DISH Network will cover the cost of a technician visit, minus a $15 “co-pay”. This covers the cost of parts, as well as labor. During the visit, a specially trained technician will examine your entire installation to ensure that every component is working the way it should be. We also back our work with a 60 day warranty, making any additional technician visits required during that time 100% free of charge. What other companies may do is automatically incorporate a fee similar to our Service Plan into customers' monthly rate. We allow our customers the option to have it included.

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disappointed in LaPorte
LaPorte, US
Jul 12, 2010 8:25 am EDT
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Come on ajmike. This is not a writer's workshop. Your comment was inappropriate.

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ajmike
Warriors Mark, US
Jul 02, 2010 11:00 am EDT
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actually correlation would be the better word here, not coincidence.

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ajmike
Warriors Mark, US
Jul 02, 2010 10:58 am EDT
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Yea, I became very disatisfied with Dish network in early 2007, and switched to direct tv, haven't had any problems since... I am pretty sure DISH was going to stop at NOTHING to get me to upgrade my package from basic.. It began with maybe a few calls, emails, or mailed letters a month, about upgrading to some kind of premium programing. When they called, I politely told them I was not interested. A few months later, I was receiving about 3-4 of these a week, and they were consistently trying all sorts of pitches and gimmicks. Then, suddenly (after 7 years of having no problems with service that weren't solved with a quick call to customer service) I began to lose service on my most-watched channels.. I had 3 visits from technicians, who each tried something I hadn't, that they claimed solved the problem. But each time, after a few days, it would go back to not giving me any service on my favorite channels. Interestingly enough, on each call to customer service, when they agreed to send technicians, they always "suggested" that I upgrade my programing, as this would likely give me better service..

But, for the sake of this complaint, I'll give them the benefit of the doubt, and assume there was no coincidence between my loss of service, the "certified" technicians not being able to permanently fix the problems, and all this marketing of their "premium" programming. Even so, I don't know who trained these sales people, but when someone has been ignoring your letters about it for months, saying no on the phone for months, it means they're not interested. What makes you think the person is going to change their mind if you call them again?

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DISH Network Scam

June 2, 2010, Napa, CA - I recently established Dish satellite service through godish.com over the telephone. The phone order processing time with godish.com was approximately twenty-five minutes. A good portion of the time was attributed from the godish.com representative describing disclosures - about ten all together - each of which were lengthy in detail, spoken fast and considerably convoluted. At one point I requested the representative to stop and repeat a portion of one of the sections - she insisted to allow her to finish with all of the disclosures and we could revisit the question later. I would bet somewhere among the fast talk there was mention of a "fee" but the approach by godish.com is a very well planned and deliberate strategy - inundate the consumer with a barrage of information so that it would be humanly impossible to comprehend the little things they want to slip by the consumer.

Early into the phone order, all relevant information was requested and collected by godish.com. This included my social security number for a credit check - to establish an account with Dish satellite - as well a credit card. The godish.com representative explained that a credit card was needed to establish verification of my identity - another step to establish my account with Dish satellite. At this time there was no mention of any fees or amounts to be charged to the card, simply for identification purposes as Dish would be providing all equipment and installation at their cost. It made sense at the time- if I should default on the account, Dish would have recourse to collect for their equipment and installation costs. Again, no mention of any fees or charges by godish.com. The order was completed and we had an installation date scheduled. So far so good.

A few days had passed from the date we had established the account when I discovered the charge on my credit card activity online. I routinely audit my credit card accounts, debit card accounts and bank accounts. Usually every two or three days. I have outstanding credit and want to keep it that way. I was completely surprised to find a charge for $49.99. I immediately brought my discovery to my husband's attention as he participated in the ordering process with godish.com over a speaker phone. Just like myself, he couldn't recall any reference from the godish.com representative of any charges. He was just as surprised as I was. He concurred with me that the only reason we needed to provide my credit card was to verify my identity as part of establishing the account with Dish satellite. Without any time wasted, we contacted godish.com to explain that we were charged. They claim we were well informed and that it was clearly disclosed duringthe phone order. They claim to have the "recorded" conversation which includes me agreeing to paying the fee. Neither my husband nor myself were told they would be charging me a $49.99 processing fee. We both are very diligent and thorough when making purchases - especially those involving contractual agreements for payments over a period of time. We argued with the godish.com representative that we simply would have not completed the order if we were aware of the fee, as we would have shopped around more to see if this was a standard practice of other Dish retailers or if it were negotiable.

I am a licensed professional in the medical field, earn a six figure salary, have excellent credit with absolutely no debt. I have better things to do with my time than to contest and pursue collecting back my $49.99 that was taken from me without my authorization. I searched online for others that may have experienced this with godish.com. It wasn't a surprise to me that I easily discovered countless complaints from other individuals against godish.com for the very same thing.

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11:45 am EDT

DISH Network Beware

Beware of GoDish and any other satellite TV retailers. When we called GoDish for the service, the sales rep. (Charles - [protected] - Extension - 580) told us there were no fees except the Dish Network would charge us 2 month fees upfront. But during the disclosure reading, which was lengthy and he read it very fast, he mentioned about the processing fee of 49.99. Luckily we were able to catch that and were able to negotiated it down to 24.99. If we would have known this before, instead of going to GoDish we would have call dish network directly for the service.

Lesson Learned - Don't go to GoDish or any other retailers for the satellite TV instead call dish network directly for the service.

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DISH Network illegal business practice

When I opened account 6 yrs ago, I was told when I close the account., I will need to send the equipment back. They would ship me boxes to put the equipment in so there would be no cost on my part. I closed the account last month, and was told my cost would be $15, deducted from the balance credit. I just received my last bill and surprised to find out that DISH charged $15 for each box ! Now I still owe them $12.68. I just called them posing as a new customer and asked about the return policy after the 2 yr contract was up, and was told again, I would be sent boxes for the equipment and there would be no charges for shipping. When I mentioned the shipping expense incurred recently, I was then told that a new promotion went into effect June 3rd that covered returned equipment. I suspect anyone calling DISH will get their own specific promotion that is "in effect", and unless you get this in writing, you will get robbed by DISH Network. I have a feeling I will not get my $15 back. Anyone thinking of going with DISH Network, should consider alternative if they have one.

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Update by klewis0956
Jul 02, 2020 2:07 pm EDT

I've been switching between Verizon Fios and Optimum Net for past 10 years since leaving DISH, and Verizon send boxes and shipping labels to return their equipment (no charges), while I can drop the Optimum equipment at nearby office, and not incur any charges either. This was made clear from day 1, not lies about FREE returns of equipment, and then scammed on paying for label charges. DISH is off my list even if they are 1/2 of what the other companies charge. I agree to disagree that this complaint is resolved unresolved. I ended up paying !

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Daniel B@Dish Network
Englewood, US
Dec 23, 2010 1:19 am EST
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Hello, my name is Daniel Busa I work in Dish Networks customer service. I am sorry for the confusion the way this works for all of our customers is, if you disconnect we only apply the shipping cost of 15 dollars per box if you use our shipping labels you may choose the carrier and use your own labels if you prefer. If you'd like further information e-mail me at: daniel.busa@dishnetwork.com

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DISH Network fees and lying about free equipment

Anybody who has had Dishnetwork already knows this but probably they all lie about the equipment. It is not free when they charge fees and they go up everytime you turn around. I had corporate call me over DVR fees and had the man stuttering. He could not explain it away. Mostly because they have no reason other than because they can. Now we dropped all the main movie chanels to save money and as we all know for what they have over and over run movies are not worth what you are paying for. Ten to the lies on tv by none other than Shack O'Neal and the other man who tell you cable is better when they all bounce off a big dish. I know I had one and so miss it. I used to have asn ecostar box with it and got programming direct from hbo, starz and not the hassel and even could get ala cart and not half the expence. You have to buy equipment but with the fees you mightr as well buy your own. I asked dish they said even if I bought my own and got the reply I still could pay the fees. So I am left to tell you I am not a Satisfied Customer and I will tell anybody in a ew York Minute. They are as crooked as the day is long and I hope and Pray they go Out Of business and Oh how happy I will be! The fcc lets all these crooks get away witrh it so now Are they paying everyone in Washington big bucks to take advantage of it's citizens? I would not be shocked. Someday soon I hope and pray they are a bad memory!

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DISH Network extortion, theft, and threats to damage my credit.

In 2001, 9 years ago I purchased a lease to own Dish Network receiver box. I have used it for my bedroom box as a customer of Dish Network for as many years. I paid for it and I own it. I cancelled my Dish Network account March of 2010 because of unexplained over-charges, and poor service over the years. I paid my last bill on April 15, 2010...and received conformation that my account was closed. up-date June 4, 2010, I received a bill for 2 receiver boxes and taxes totaling $219.50. I had returned the only receiver, and dish-eye, and remote I owed Dish Network 3 months earlier, (april of 2010) and they closed my account. I called Dish Network to inquire of this new bill, and they told me they never received the original box that I returned via U.P.S., with a tracking receipt. I disagreed, and then they demanded the "2nd" reciever box I have been using these last 9 years...I informed them that it is mine, and it was paid for through a lease to own option, and I had paid $149.99 for it. They asked me to provide proof of purchase, or return thier equipment. I asked them to look at
my last 9 years of service, and recount how many receivers I was listed as having in my possession, that belonged to Dish-Network...they said, "only 1". I asked them to produce an invoice number to correlate with the "old" receiver they were demanding, under threat of my damaged credit if I did not return the box in my possession..., and they could not produce a number. They asked me to give them the serial number from my old Dish box, I did, but I changed the last 4 numbers ...they then announced that those INCORRECT serial numbers, were the numbers of thier "missing receiver". I caught them in a non-truth. I requested that they produce the correct numbers of the box they were claiming, and again, they could only repeat the incorrect numbers I gave them...I then reminded Dish Network, that I had been paying $5.00 extra every month, for the last 9 years, to use my personally owned receiver, which they gladly accepted. Now that I had established that they did not know the accurate number of my receiver, I asked them. "How can you request something you cannot identify, or track, as yours?"
they said, "Mr. Zarola, if you cannot produce the original purchase receipt from 9 years ago, we have no choice but to charge you, and take you to collections". This is extortion, and in my book, outright theft. I have retained the serial numbers from the back of the receiver in question, to take to court with me if I need to. I have no need for the receiver, so I agreed to return it to Dish Network, but I also explained my dissatisfaction with thier underhanded methods of obtaining property that is not thiers, on threat of credit damage, and extortion if I did not comply. Nasty company...I will tell all of my friends and accquaintences to use cable or any other type of entertainment, other than DISH-NETWORK. If they do not erase my debt, or acknowledge receipt of this item, I will spend $10K if I have to to sue them in open court.
Damage Resulting = Out $149.99, hours of stress, and a feeling of being bullied by extortioners.

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MikeL DISH
MikeL DISH
Denver, US
Oct 30, 2012 10:50 pm EDT

CadEddie,

I understand the situation and would to help! The best thing to do for me to figure out the status of the receiver and get this sorted out for you is private messaging me your account number so I can review it. I appreciate your efforts and look forward to speaking with you!

MikeL DISH
MikeL DISH
Denver, US
Oct 30, 2012 10:47 pm EDT

Joseph Zarola,

It would be my pleasure to assist you with that situation! I understand you have some concerns with the billing and I'd be happy to take a look. Could you please private message your account number to me? I look forward to hearing from you!

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Aone
, AE
Sep 30, 2012 6:15 am EDT

fake, must be commentedd by vacation international employee.

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CadEddie
, US
Sep 30, 2012 6:10 am EDT

Going through my own nightmare with Dish Network with a receiver that I own and they have erroneously entered into their system as Leased. So far I have wasted 2 weeks of my life with numerous phone calls and emails to correct the problem they have created. The author is correct, Dish Network -will- want you to produce a receipt for the purchased receiver; no matter how old it is or whether it is actually worth anything anymore.

I have read that Dish Network will attempt to charge a grossly over inflated amount of money if you cannot prove the receiver is actually yours upon deactivating said receiver. I encourage anyone reading this to check your online Dish Network account to verify that your Dish equipment is listed correctly, whether it be leased or owned. Heaven help you if it is listed wrong, as these people give inept new meaning.

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5:02 pm EDT
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DISH Network unethical business practices

I encourage everyone to reconsider if you plan to do business with DISH Network Satellite Services. DISH Network offered us a 30-day trial with no cancellation fee. We were told that it would be $120 to cancel after that point. We were told that it was a one year contract.

At the end of 30 days we decided to cancel their service because almost daily we had to contact their technical support to get the satellite signal back on line. When we contacted DISH to cancel the service, we were told that we were on a two year contract that started the day that the equipment was installed and that we would owe them $17.50 per month for the next 23 months. In addition, they had already charged us a $50 installation fee that wasn’t mentioned. They also informed us that they will charge us to ship their boxes back.

DISH is a less than honest company, and their customer service is very poor. We should have been suspect when we were transferred through five different people to initially start their service. Most times that we call, we deal with at least two different people. DISH has several 800 numbers as well as some 424 area code numbers that they rotate, so one week a number may work and the next it’s disconnected. The Indian people are very polite, but very hard to understand.

We have not yet settled the final costs, but we will probably wind up paying approximately $400 out-of-pocket for one month of basically non-functional satellite TV from DISH. So much for a 30-day trial with no cancellation fee.

I encourage everyone to stay away from this company, but if you do decide to go with them, be very careful to read the contract completely before you sign. Also be sure to document all conversations and get names of the representatives that you deal with. Good luck.

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frustratedbydish
Rolling Hills Estates, US
May 05, 2011 12:52 am EDT
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Trying to get accounting information and discontinuing service should not be so difficult...my father, the account holder, died recently, and I was trying to help my mom notify all vendors/service providers to change the name on the account, and in some instances, discontinue service. Pretty much every other company was helpful and reactive, but not Dish. First, they required a death certificate before they would even talk to me about ANY details on the account. When I finally had the death certificate in hand, I tried to call the phone number they provided for their "Dispute Resolutions Department" and was not able to get through...I probably tried 50 times over the course of a few days and it was busy EVERY single time...kind of like they don't want you to get through... I finally looked online and found the number to their corporate office and was able to get transferred (that number is [protected]) and get the fax number to send the death certificate. To make a very long and painful story short, after numerous phone calls -- always to different people...could NEVER get the same person twice -- and the sending of 5 faxes over the course of a week, they finally said they received the fax. Anyway, they "confirmed" that one of the accounts would be discontinued but they needed me to fax yet another death certificate to discontinue service on the other account (there were two accounts in total, and inexplicably, each one needed it's own death certificate!).

We've dealt with telephone companies, banks, utilities and ALL of them were easy to work with. Some of them may have required death certificates, but all of them understood the gravity of the situation and were helpful and willing to work with me. But with Dish, I had phone numbers that didn't work (i.e. busy all the time), voicemails to them that were not returned, faxes that were "not received", and I could NEVER get a manager on the phone...basically, they put up roadblocks at each step, no doubt in the hope that I'd just give in and continue paying for the service.

Beware of Dish Network -- they are no better than a street-corner criminal.

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DLH3354
Rochester, US
Jan 30, 2011 5:08 pm EST

On 1/4/2011 I was offered Dish Network service from a retail representative that made false claims and used unethical business practices stating that they could cancel my Direct Tv service without having to pay the early disconnect fee. This was all not true. WhnenI called Dish to report that they were using a company that had an F Better Business rating and was making false claims to get the Dish contract signed they refused to make any amends. I told them I was now getting billed from both companies and that they needed to accept responsibility for taking service calls from this retailer. They said that I had signed the contract and would have to pay a $450 disconnect fee if I canceled ( it has not been 30 days yet).
Dish Netwokrk could care less how they get their cash from us and is willing to continue to use known retailers that are scamming people out of thier savings by making false claims.
Somehow this has to stop. Whose service do I cancel? The honest folks at Direct Tv at @ $250 or Dish Network @ $450 and then Sirion Satellite with thier disconnect fee of $300. Really? Boy did I get taken by Dish Network and thier scam artist company Sirion Satellite.
Stay far away from Dish. They are crooks all the way. Everyone told me to stay away from them but I just couldn't listen.
I do have my contract that states that Sirion would cancel my Direct TV. Dish acted as though they had never heard of them and even told me that they could only take incoming calls so they could not get a hold of the retailers. Seriously? 2a455

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TommyF@DISH Network
Littleton, US
May 05, 2011 1:57 pm EDT
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Hey frustratedbydish, my name is Tommy Faust and I am with DISH Network's Executive Offices. I am sorry for the trouble you're having with the account. It was not our intent to make this process time consuming, especially in your situation.

We do require a death certificate before we're able to do anything to the account, but as you have sent it in we should have it on file. I would like you to contact me at thomas.faust@dishnetwork.com so I can be of further assistance to you on this.

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John Doe IV
, US
Feb 02, 2011 9:07 pm EST

You should have done your part and ensured that the DTV service was cancelled. Yes, the retailer lied to you, but ultimately you signed two contracts without completely understanding your disposition once you signed them. Not smart. Further, why are you complaining about Dish when you went with a retailer that had an F rating. That was YOUR choice, not theirs. Dish also didn't agree to pay the ETF for your DTV service, the retailer did. That has NOTHING to do with your contract with Dih Network, that's between you and the retailer. I hope you learned a lesson on this one. Read and completely understand contracts BEFORE you sign on the dotted line.

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TommyF@DISH Network
Littleton, US
Feb 02, 2011 1:17 pm EST
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DLH3354, my name is Tommy Faust with DISH Network. I'm sorry to hear about what happened with the retailer. I can definitely look further into your situation and the retailer in question. You mentioned you had the contract where the retailer says the retailer will cancel the contract with directv. If you could contact me at thomas.faust@dishnetwork.com I would be glad to assist.

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DISH Network - SCAM

I welcome any comments from Dish Network regarding my complaint against godish.com a.k.a. Today's Satellite, inc. I believe Dish Network has some responsibility as it pertains to my complaint. Godish.com claims to originate an average of eight hundred to twelve hundred new customers a day for Dish Network. I discovered hundreds of other individual'...

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DISH Network denial of paid-for service

Dish TV puts a message up when a bill is past-due. Unfortunately, they don't turn it off when the bill is paid.
So, I just paid them the $170 I owed them for TV service. But now, 5 days later, by picture is still being blocked by their full screen message saying my bill is past due. Its not past due. Its fully paid. My account with them shows $0 due. Yet, they continue to block my picture with their repeated messages saying my bill is past due.

I watch most of my TV through DVR recordings. If I was watching live, I could cancel the message. But since I'm watching a recording, I can't do anything about the message, and it stays up for minutes at a time. Since the message is almost full screen, my TV service is essentially useless while this is up.

I've tried contacting Dish TV repeatedly about this. I'm at the point where I'm letting them know about it every time this message comes up and blocks my picture.

I'm at the point where I consider this fraud. I'm paying for a service, and they are deliberately blocking that service. I don't know if its the legal definition or not, but that's the way I feel. Since I feel they are deliberately fraudulent, I recommend that others do not do businees with them.

This is not the first time I've considered Dish TV to be acting in a fraudulent manner. Another example is that I used to subscribe to the sports season-ticket packages. The one's you see from ESPN for college football and basketball, and the NHL hockey one. These automatically renew from year to year. Which was ok with me at the time as I wanted to get them.

Then, one year Dish TV decided to use their auto-pay permissions to reach into my checking account and grab nearly $500 all at once. No warning. They just decided that I wasn't on a payment plan anymore (the $49 for three months they usually offer), and instead just grabbed the full cost of all three at the same time. I was lucky I didn't bounce a check. As it was, I ate a lot of peanut butter that week.

I knew I couldn't do anything about it then. Dish TV's customer service is so pathetic that I knew any attempt to change these subscriptions in season would simply result in them completely turning off the subscriptions I'd just paid in full. So I waited. And then the following June when hockey season was over, I called to cancel my subscriptions to these packages. At the time, I actually thought I would still turn them back on. But I wanted the auto-renew turned off so they wouldn't reach into my account and grab money like that again. Then next time I was going to make sure that I was paying monthly and not all at once.

Except, I found I couldn't turn them off. First I reached an incompetent customer service rep who tried to tell me that I didn't have the subscriptions that I knew I'd had for years. Then he finally found one of the packages and said he turned it off. That was so unreasurring that I called back and got a different rep and thought I'd turned all three off then. But I was still so unsure about Dish TV's customer service being able to do this simple task that I followed this up in writing via email. And received what seemed a more trustworthy reply that they were indeed cancelled.

For one of the packages, I got a letter saying thank you to me for subscribing to the new season, and telling me that I needed to call Dish TV by a certain date to cancel one of these packages. Needless to say I called them immediately. They said that package was now turned off ... again. I also again asked to confirm that all three of the packages were turned off.

Two months later, Dish TV reached into my bank account and took the money to pay for the college basketball service. Apparently without asking. I never even saw a letter saying call by this date to cancel. When I called customer service, they tried to tell me that I had now paid for the service and there was nothing I could do. I escalated my complaint until I reached someone who agreed that I could cancel the service and be refunded. Maybe they finally looked in my customer service file and found the months of phone calls and emails trying to cancel this very subscription.

Anyways, I've had numerous instances of Dish TV acting at the very least very poorly. They seem unwilling to cancel services when customers decide to stop buying them. And their auto-bill-pay is deadly as it gives them the right to reach into your bank account and take whatever they want. Whatever you do, no matter how many months of free HBO they offer for you to take this service, do not do so. Dish TV will reach into your account and steal money for services that you are not ordering.

If I'd only had one problem with Dish Tv, maybe I'd think it was one bad customer service agent. But I've had repeated problems over several years. This is systematic in the company. DISH TV is not to be trusted. They will steal from you. And they are so incompetent that they block TV pictures with past-due bill messages on fully paid accounts.

They've got my money, for that month at least, and obviously that's the only thing DISH TV cares about. But this is the last straw for me, and I'm going elsewhere. And I'd strongly urge anyone else to stay away. Now that I'm on these sites, I see page after page of other complaints against DISH TV. There's a very bad smell about this company.

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DISH Network Customer Reviews Overview

DISH Network is a popular satellite TV provider in the United States, offering a wide range of channels and packages to suit different needs and budgets. Our review of DISH Network found that the company has a lot of positive points that make it a great choice for many consumers.

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Overall, our review of DISH Network found that the company is a solid choice for consumers looking for a wide range of channels, customizable packages, and advanced DVR technology. With its strong customer service and user-friendly interface, DISH Network is a great option for anyone looking to upgrade their TV viewing experience.

DISH Network In-depth Review

Pricing and Packages: DISH Network offers a variety of pricing and package options to suit different budgets and preferences. Their packages are competitively priced and provide a good value for the number of channels and features included.

Channel Selection: DISH Network offers a wide range of channels, including popular networks and specialty channels. They have options for sports fans, movie lovers, and those interested in international programming. The channel selection is diverse and caters to various interests.

Equipment and Technology: DISH Network provides high-quality equipment and technology. Their receivers are user-friendly and offer advanced features like DVR capabilities and on-demand content. The equipment is reliable and easy to set up.

Customer Service: DISH Network has a strong customer service team that is responsive and helpful. They are available 24/7 to assist with any issues or questions. The representatives are knowledgeable and strive to provide excellent service to their customers.

Installation Process: The installation process with DISH Network is smooth and efficient. Their technicians are professional and experienced, ensuring that the equipment is installed correctly and the signal strength is optimal. The installation team is punctual and respectful of the customer's property.

Reliability and Signal Strength: DISH Network offers reliable service with strong signal strength. Customers rarely experience interruptions or signal loss, even during inclement weather. The signal strength is consistent, providing a seamless viewing experience.

Additional Features and Services: DISH Network offers a range of additional features and services to enhance the user experience. This includes features like remote access, parental controls, and access to streaming apps. They also offer premium channels and pay-per-view options for additional entertainment choices.

Contract and Cancellation Policies: DISH Network has flexible contract options and transparent cancellation policies. They offer both contract and no-contract options, allowing customers to choose what works best for them. If a customer needs to cancel their service, DISH Network provides clear guidelines and does not impose excessive fees.

User Experience and Interface: DISH Network provides a user-friendly experience with an intuitive interface. The menu layout is easy to navigate, and the remote control is simple to use. The interface is visually appealing and makes it easy to find and access desired content.

Overall Satisfaction and Recommendation: Overall, DISH Network provides a satisfying experience for customers. With competitive pricing, a wide range of channels, reliable service, and excellent customer support, they are a recommended choice for those looking for a quality TV provider.

How to file a complaint about DISH Network?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with DISH Network. Make it specific and clear, such as "Incorrect Billing by DISH Network" or "Poor Customer Service at DISH Network".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with DISH Network. Mention key areas such as customer service interactions, technical issues with the service, billing discrepancies, contract disputes, or installation problems. Include any relevant information about transactions, such as dates, amounts, and service details. Clearly describe the nature of the issue, the steps you have taken to resolve it, including any communication with DISH Network, and the company's response or lack thereof. Explain how this issue has personally affected you, such as any inconvenience, financial loss, or stress it has caused.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, emails, or service agreements. Be cautious not to include sensitive personal information like your Social Security number, bank account details, or other confidential data.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with DISH Network. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against DISH Network on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any follow-ups or requests for additional information to help resolve your complaint.

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