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DISH Network Complaints Summary

281 Resolved
1064 Unresolved
Our verdict: When using services from DISH Network with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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DISH Network reviews & complaints 1347

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12:00 am EST

DISH Network dish network providing your info to blockbuster

I recently signed up with DISH Network. During a routine follow-up call by DISH I was offered free coupons for Blockbuster Online which were to be emailed to me. I received the coupons but did not act on them. About 1 month later I noticed a charge to my credit card by Blockbuster Online. Dish Network had signed me up for Blockbuster Online service without my approval. Secure information such as my credit card info, password questions, etc were provided to Blockbuster. This was confirmed during a call with Blockbuster Online. They credited me the amount right away and cancelled my account. The rep said that I am not the first one who was involuntarily signed up by Dish Network.

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Ayal Rosenthal
,
Mar 07, 2007 9:27 pm EST

I think part of the problem is that Blockbuster is a rip-off.

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DISH Network - dishonorable business practices

(I've sent this to the BBB, Attorney General's office and a few newspapers. I want to get the word out) I have been a customer of Dish Network company for over five years. I telephoned them on February 21, 2007 (yesterday) and asked if I had a standing commitment to continue service with them. The employee I spoke with put me hold, checked my record...

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DISH Network suspicious person

I wanted to add more channels to my Dishnetwork, I had a very professional and wonderful person (Brian) to our house he told us we needed a new Dish so we could get National Geographic, since our Dish is on the roof it could not be done since we had lots of snow on the roof. We rescheduled for another day, January 29, 2007 another person came to our house he did not introduce himself, he drove a white GMC pick-up truck with no name on it, but what really made me suspicious there was no license plate, not on the front nor on the back, just a plate that said Moras Auto Sales, he made me feel extremely uncomfortable. He asked me what's wrong I explained to him that I would like to get the National Geographic Channel he looked at me kind of puzzled and I ask him if anybody talked to him why he is coming, I said you are supposed to be the expert that's why I called. I felt very uncomfortable around him I called my husband to come home while this young fellow was at our house. Needless to say we still had snow on the roof and I would not want him to get hurt. I just want to make sure that I do not want that person to come to my house in the future, hopefully we can add some more channels in the near future.

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DISH Network - ripped me off for a total of $ 504.00

A sales person representing dishnet called me and so I decided to sign up. I asked her repeatedly if there was an extra charge for the dvr or local channels. The representative said no. It was included in the original price of $42.00 a month with my 49.00 credit card deposit taking care of the first months billing. I was told I would have 180 channels and...

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DISH Network repeated unauthorized charges

About six months ago, my son and daughter-in-law discovered they had unauthorized PPV charges (adult movies) on their statement. This had happened several months in a row and weren't noticed because the bill was received and paid electronically (lesson learned -- always check your statement/charges). Anyway, they called DISH customer service and told them they didn't purchase the movies and was told that they HAD to have made the purchases. My dau-in-law told them over and over that the charges were on dates/times that they weren't even home and on one occasion they were even out of town! After going through several customer service reps and their supervisors they finally agreed to remove "some" of the charges but would not give them credit for all of them. DISH reps advised my dau-in-law to set up a code so this could not happen again. Since that time, my dau-in-law has set up a code so that ANY PPV movie purchased would have to have the code entered. Well, now another PPV charge has appeared on her bill and SHE is the only one that knows the code; even my son doesn't know it! So, she called them again, explaining what happened, and they told her that because she had set-up the code she "agreed to not dispute any charges". WHAT?! Needless to say she was very upset. She talked to the reps supervisor and bottom line is they basically called my dau-in-law a liar.

Something MUST be done about all of the unauthorized charges that are appearing on customers' statements. This is wrong! And when you call to complain and/or try to get something straightened out you are treated horribly; nobody deserves to be treated that way...especially when they are purchasing services from the company. Whatever happened to "customer service"?

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c.lewis
,
Jun 26, 2008 5:02 am EDT

I have recently had the same problem with dish network. I called them after I received my first bill on the Internet. I notice that there was a lot of charges for adult movies that I know we couldn’t have ordered, because the lady who I called to talk to about my dish going out about a week after I had it said that I should place locks if I have kids. She helped me do that and I only placed them on their TV because they only watch our TV for family nights. Well I called in to let them know if they could check into it and I was informed that someone had to have ordered them and nothing could be done but pay for the PPV ordered. I explained to her that I never had that issue with DirecTV when I was with them for almost 10yrs and I also never ordered ppv. She told me that someone had to have ordered it. I explained to her that I wanted to cancel my service after only having it for one month and she said well you will have to pay a disconnection fee and/or early termination fee for leaving the contract early. I advised her that I didn’t care and I would look into getting a lawyer because of the fraudulent mess going on. I have a Christian household and my husband and me have never ever ordered ppv, certainly not adult ppv. They told me that I had to have my phone line connected or they would charge me 5 dollars a month and now I know why they want you to have it added so these outrageous charges could continue. If I find one more charge after I have called them Monday then I will get a lawyer because I advised them that absolutely no one could order any movies with our remotes and anyone trying too would have to call in with my set pin to do so. My husband don’t even know that pin so in the future there shouldn’t be any more charges and if so I will be writing again and getting a lawyer. Something needs to be done for services that scam people like this. They are no more that thieves and they are being protected.

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brenda kikkert
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Dec 04, 2007 9:17 pm EST

i ordered dish and the rep i got took the fees out to soon and caused my bank account to be overdrawn and he was to call back last night and tonight but i had to hunt him down and told him to refund all charges plus the overdraft fees because he did not listen i think a lawsuit should be estblished against them for the stuff they do they do not do very good reps at all

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L Ibarra
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Oct 29, 2007 6:05 pm EDT

I had a PPV channel come up before I even decided to purchase it I called right away and asked the representative to lookup that PPV and he stated that he could not even see the charges on there and that he would make a note that it would not be charged but of course it was. So when I called to have it removed they gave me the runaround I even spoke to a supervisor who said that they could not remove any PPV charges due to corporate policy and I had to write or email there was no # OF COURSE now I want to cancel and switch to Direct TV.

Valerie
Valerie
, US
Jan 22, 2007 6:57 am EST

Where do I go from here? I have a $600 charge to my debit card, I called Dish and got the run-around, I called my bank and got the there's not much we can do for you. In the mean time, I have NSF's all over town. Now, Dish told me that if I had their service turned back on that I would receive a refund minus the service reconnect. All the while, I'm getting NSF's in my bank account. I finally received the refund several days later (after threatening to call a lawyer), but I still have all the NSF's. What now? No, I did not have auto-pay. How can they just go into your account and withdraw funds without your permission.

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Jeff Snodgrass
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Dec 14, 2006 5:57 am EST

The exact same thing described above just happened to me. It was maddening and I had a horrible experience with DISH reps and supervisors. They basically wouldn't believe me that I hadn't authorized the charges. They said that since they were called in from the phone they HAD to have been made by me. But I didn't do so and I live alone. I don't like being called a liar and a thief by company reps that find it impossible to admit the possibility of a billing error on their part or a hacker billing things to my account.

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DISH Network - my experiences with dishnetwork has been a nightmare

My experiences with Dishnetwork has been a nightmare. I have spoken to customer service untill I'm blue in the face on the matter of a service tech actuially coming to my home and getting the equipment to work. A tech. was suposed to have come to my home on the 21st of July butr no one showed up or did me the courtesy of a phone call. At this point i have no faith in this companies viability.

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DISH Network weeks of no service

After spending 6 years with Dish, working with a young company in the early years, forgiving their mistakes that cost me weeks of no service.

Huge upfront costs and a years service upfront to a get a good deal

Paying for service that I went days and days with out because each time the dish was out of alignment, because of wind or weather, I would have to have a "service call" out to realign your signal. In 6 years I had 10 service calls. Thats $1,650.00 just to keep my signal tuned correctly. Now I do not live in a windy place. They chose the roof installation and said it was best for reception. I think it was best for the installers. I am unable to access the roof so I have no choice but to call for service.

Customer service; I have been yelled at, swore at, threatened with instant disconnection of service; after Dish changed the contract terms 2 years after additional equipment was added.

Even though I met the requirements for a "mobile site" and was signed up as one after 4 years of using Dish 2 years later the terms suddenly changed, they wanted a new separate account and the CSR people were pathetic, swore at me and laughed that he could instantly turn me off.

There is no way to positively I.D. the CSR people as they are located at 3 call centers across the country. The names and numbers never seem to match up. Even though the CSR people will swear, no one gets rude or crude. You are at a disadvantage because there is no real way to track them.

As much as I dislike the owner of Direct TV, I have to say if your forced to pick go with Direct TV.

Dish was once a good vibrant company at first but times are getting tough and they are squeezing every dime they can out of every corner they can. Long term customer or new. Expect big promises and good talk till the money is theirs.

Then the good CSR goes out the door along with your investment.

Equipment. These fantastic deals, expect the cheap tuners with limited capability. For the HD models that provides DVR playback with the ability to watch other stations $350.00 to $600.00. Want to get your local stations. Your going to pay extra for a antenna that goes on back of your dish. and a monthly fee for locals.

Want different channels in different rooms, more expensive equipment. A dual LNB, switching equipment that costs more. Each receiver in each room $5.00 to $10.00 extra a month. So all that little stuff adds up too a big bill with a lot lot of things that break.

Expect to pay for a 2 room set up with a DVR and the ability to watch different stations in each room their full package which includes premium movie channels $130.00 a month. WITHOUT High Definition. That Package will cost you more.

No Football.

Soccer and Cricket Cost you more money. Huge amounts but they do have it.

There is also pay per view movies which you will be buying as the premium channels are very slow with new releases, the pay per view selection is poor at best.

What it boils down too. Dish was a vibrant young company in the late 90s. They worked hard to build a company that was dedicated to bringing the subscriber a good product, even though the distribution and dealer network was a mess they tried to live up to their word and real people cared about the business.

Dish TV then hinged everything they had on merging with Direct TV, Ruppert Murdoch's satellite company. In 2003 and it looked like the merger was going through.

The customers were being primed for the new and bigger Dish. They touted the importance of one strong satellite company to provide competition to the cable industry. This would protect all consumers with lower prices and better service for all. When you hear that, it sounds like the HMO's in the 80s

The thing Dish forgot, Murdoch is a lot smarter then the guys at Dish TV and has been eating small fish for dinner a long time.

The deal fell through. Dish yelled at the government, tried to get every customer to fight their battles for them by writing YOUR representatives. They are always asking you to do that for one reason or another.

It was just plan stupid business. Is Murdoch going to get bought out of a expanding market like satellite, heck no. Business 101.

So Dish is hanging on by a thread. Losing more per month then it takes in. Like any struggling company that once was flush and vibrant they have elected to take a crude route and put a screw into everything that they can get a dime out of you. A promise You will feel that empty pocket feeling and that every dime has been charged for every screw they use to install your cabling. No kidding.

So by all means check carefully before you put forth a lot of money for what cable provides for much cheaper and more reliable. I am very sorry for my mistakes but willing to share them to prevent others from falling for the "new old dish".

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Harold Sexton
, US
Jan 16, 2024 3:27 pm EST
Verified customer This comment was posted by a verified customer. Learn more

My #2 dish remote seems to be worn out. Can I get a replacement remote.

It is a 21.1 IR/UHF Pro

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Mack Janak
Weimar, US
Dec 09, 2023 10:36 pm EST
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We locked a price of $121.70 for two years. On 9-23, we were billed #131.25 and on 11/23 we were billed $143.44. I expect a credit on my next bill. Why can we lock in a set price and you go up.. That is not right. Your response in this matter is expected. janakangus@yahoo.com Mack Janak

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Allen East
Louisa, US
Dec 10, 2023 2:42 am EST
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I had a month-to-month service on my personal Wally fore my travel trailer and DISH states it's their equipment, I have receipt where I purchased from vendor, and I am tired of these nuisance bills?!

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Assured Fire
Selma, US
Dec 05, 2023 12:50 am EST
Verified customer This comment was posted by a verified customer. Learn more

Fire Inspection job was completed per request. Nobody has paid the bill and has moved out of building ? Please help me out ? I refer not to put this in a lawyers hand.

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John Andreski
, US
Dec 02, 2023 11:53 pm EST
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The dish box or cable in use shuts off every 15 minutes without notice, even if someone is watching.

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Allen East
Louisa, US
Dec 02, 2023 11:00 am EST
Verified customer This comment was posted by a verified customer. Learn more

Never use dish they are not worthy and a woke operation with he/him and she,,,,etc!

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jeff holdiness
Downsville, US
Nov 04, 2023 2:59 pm EDT

I want credit for NBC & NBC Sports channels.

Y'all need to get this dispute over money resolved.

I am missing Nascar right now.

This has been going on for about 6 mos now.

I am demanding credit for channels I am paying for & not getting.

Pure greed!

Jeff Holdiness

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Brandon Ducre
, US
Oct 11, 2023 4:25 pm EDT
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Just recieved my Dish bill on 10/2/2023 and it says I have a one time charge for channel 495 on 8/31/2023. I have never made a payment for this channel nor do the other people in the household even go to these channels. I would like the charge to be removed from my bill.

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Bubbamo
Greenbrier, US
Sep 23, 2023 5:01 pm EDT

We have been without two local channels since Feb. that we pay additional for. Now another one is gone making it three. When I complained I was given a whole 5.00 credit for missing the two for six months. This is the fourth time in a year we have lost channels to to disputes.

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Taz751
redwood valley, US
Sep 09, 2023 7:31 am EDT

Program I'm trying to watch shows available until 12/23 hit watch says event expired last two series I've tried to watch! getting ready to go to maybe youtube, my brother loves it and its about $60 for everything I have and paying $140

DISH Network Customer Reviews Overview

DISH Network is a popular satellite TV provider in the United States, offering a wide range of channels and packages to suit different needs and budgets. Our review of DISH Network found that the company has a lot of positive points that make it a great choice for many consumers.

One of the biggest advantages of DISH Network is its extensive channel lineup, which includes over 290 channels in its top-tier package. This means that customers can enjoy a wide variety of programming, including sports, movies, news, and more. Additionally, DISH Network offers a range of customizable packages, so customers can choose the channels they want and avoid paying for those they don't.

Another positive aspect of DISH Network is its advanced DVR technology, which allows customers to record and store their favorite shows and movies for later viewing. The company's Hopper 3 DVR is particularly impressive, offering 16 tuners and the ability to record up to 500 hours of HD programming.

In terms of customer service, DISH Network has received high marks from many consumers. The company offers 24/7 support via phone, chat, and email, and its representatives are generally knowledgeable and helpful. Additionally, DISH Network has a user-friendly website and mobile app that make it easy for customers to manage their accounts and access programming on the go.

Overall, our review of DISH Network found that the company is a solid choice for consumers looking for a wide range of channels, customizable packages, and advanced DVR technology. With its strong customer service and user-friendly interface, DISH Network is a great option for anyone looking to upgrade their TV viewing experience.

DISH Network In-depth Review

Pricing and Packages: DISH Network offers a variety of pricing and package options to suit different budgets and preferences. Their packages are competitively priced and provide a good value for the number of channels and features included.

Channel Selection: DISH Network offers a wide range of channels, including popular networks and specialty channels. They have options for sports fans, movie lovers, and those interested in international programming. The channel selection is diverse and caters to various interests.

Equipment and Technology: DISH Network provides high-quality equipment and technology. Their receivers are user-friendly and offer advanced features like DVR capabilities and on-demand content. The equipment is reliable and easy to set up.

Customer Service: DISH Network has a strong customer service team that is responsive and helpful. They are available 24/7 to assist with any issues or questions. The representatives are knowledgeable and strive to provide excellent service to their customers.

Installation Process: The installation process with DISH Network is smooth and efficient. Their technicians are professional and experienced, ensuring that the equipment is installed correctly and the signal strength is optimal. The installation team is punctual and respectful of the customer's property.

Reliability and Signal Strength: DISH Network offers reliable service with strong signal strength. Customers rarely experience interruptions or signal loss, even during inclement weather. The signal strength is consistent, providing a seamless viewing experience.

Additional Features and Services: DISH Network offers a range of additional features and services to enhance the user experience. This includes features like remote access, parental controls, and access to streaming apps. They also offer premium channels and pay-per-view options for additional entertainment choices.

Contract and Cancellation Policies: DISH Network has flexible contract options and transparent cancellation policies. They offer both contract and no-contract options, allowing customers to choose what works best for them. If a customer needs to cancel their service, DISH Network provides clear guidelines and does not impose excessive fees.

User Experience and Interface: DISH Network provides a user-friendly experience with an intuitive interface. The menu layout is easy to navigate, and the remote control is simple to use. The interface is visually appealing and makes it easy to find and access desired content.

Overall Satisfaction and Recommendation: Overall, DISH Network provides a satisfying experience for customers. With competitive pricing, a wide range of channels, reliable service, and excellent customer support, they are a recommended choice for those looking for a quality TV provider.

How to file a complaint about DISH Network?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with DISH Network. Make it specific and clear, such as "Incorrect Billing by DISH Network" or "Poor Customer Service at DISH Network".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with DISH Network. Mention key areas such as customer service interactions, technical issues with the service, billing discrepancies, contract disputes, or installation problems. Include any relevant information about transactions, such as dates, amounts, and service details. Clearly describe the nature of the issue, the steps you have taken to resolve it, including any communication with DISH Network, and the company's response or lack thereof. Explain how this issue has personally affected you, such as any inconvenience, financial loss, or stress it has caused.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, emails, or service agreements. Be cautious not to include sensitive personal information like your Social Security number, bank account details, or other confidential data.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with DISH Network. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against DISH Network on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any follow-ups or requests for additional information to help resolve your complaint.

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