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Discovery Health / poor service

South Africa, Johannesburg
0% 1
Contact information:
Discovery Health
Adding a Dependent.
I sent application forms in on 17 June, to date addional dependant still not. Numerous reasons. DISCOVERY DOES NOT CALL YOU TO SAY THERE IS PROBLEM. you must smell that there is problem.
THEN you got told one PROBLEM AT A TIME! So between my partner and i we have made about 12 phone call, We resolved 2 issues, 1 which was outstanding since 2006, which i was NEVER informed of, never mind that they have my current phone number.
I have been promised by 3 call operators, that they would get back to..SURPRISE no call backs.

NOW i have to get my brokers to sign a form...i NEVER HAD A BROKER!!

No system in place to have your queries escalated...around and around you get sent.

Needless to say - VERY ANNOYED
Jul 17, 2015

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Discovery Health Medical Aid Logo Discovery Health Medical Aid
Customer Care Service
The Point Shopping Centre, 76 Regent Street, Sea Point
Cape Town
South Africa - 8060
+27 86 099 8877
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