Discovery Health / poor service
Adding a Dependent.
I sent application forms in on 17 June, to date addional dependant still not. Numerous reasons. DISCOVERY DOES NOT CALL YOU TO SAY THERE IS PROBLEM. you must smell that there is problem.
THEN you got told one PROBLEM AT A TIME! So between my partner and i we have made about 12 phone call, We resolved 2 issues, 1 which was outstanding since 2006, which i was NEVER informed of, never mind that they have my current phone number.
I have been promised by 3 call operators, that they would get back to..SURPRISE no call backs.
NOW i have to get my brokers to sign a form...i NEVER HAD A BROKER!!
No system in place to have your queries escalated...around and around you get sent.
Needless to say - VERY ANNOYED
More Discovery Health Complaints & Reviews
- Discovery Health - failing to update contact details which resulted in listing on itc 
- Discovery Insure - claim issues 
- Discovery Health - will not allow me to add a dependant
- Discovery Medical Aid - unpaid medical bills 
- Discovery Health - keycare benefit option is rubbish 
- Discovery Health Medical Aid - Authorisation
- Discovery Health Medical Aid - failure to pay promptly money due on a medical insurance claim
- Discovery Health Medical Aid - not paying for insured benefits or failing to automatically activate my maternity benefit
- Discovery Health Medical Aid - payment not received (refunds are hard to do with discovery)
- Discovery Health Medical Aid - declining my bronchial themoplasy for 5 years