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Discovery Health / poor service

1, South Africa

Adding a Dependent.
I sent application forms in on 17 June, to date addional dependant still not. Numerous reasons. DISCOVERY DOES NOT CALL YOU TO SAY THERE IS PROBLEM. you must smell that there is problem.
THEN you got told one PROBLEM AT A TIME! So between my partner and i we have made about 12 phone call, We resolved 2 issues, 1 which was outstanding since 2006, which i was NEVER informed of, never mind that they have my current phone number.
I have been promised by 3 call operators, that they would get back to..SURPRISE no call backs.

NOW i have to get my brokers to sign a form...i NEVER HAD A BROKER!!

No system in place to have your queries escalated...around and around you get sent.

Needless to say - VERY ANNOYED

Jul 17, 2015

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