Menu
Discovery Benefits
Discovery Benefits Customer Service Phone, Email, Contacts

Discovery Benefits
reviews & complaints

www.discoverybenefits.com
www.discoverybenefits.com

Learn how the rating is calculated

1.0 24 Reviews

Discovery Benefits Complaints Summary

0 Resolved
24 Unresolved
Our verdict: Engaging with Discovery Benefits at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
Verified
The authenticity of the customer service contact information for Discovery Benefits has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Discovery Benefits. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Discovery Benefits reviews & complaints 24

Sort by:

Newest Discovery Benefits reviews & complaints

ComplaintsBoard
S
11:46 am EST

Discovery Benefits cobra benefits

This outfit is sooooo discombobulated. That's not a good thing when they're handling other's money for insurance benefits! They can't get out of their own way with COBRA benefits (which they are collecting for ALL my insurers). Despite the fact that I pay for my benefits via a re-occurring payment from my bank (NFCU) for receipt by the end or the month for the benefits in the following month, they STILL MANAGE TO F UP and send erroneous information to the actual insurer that essentially leads the insurer to believe that I am terminated as of the last day of the current month. Now this is DESPITE the fact that the correspondence is to give that insurer the premium for the following month. DiscoveryBenefits HAS GOT to get it's systems in order so that this doesn't continue to happen. I've had physicians offices and dentists not want to take me because of their erroneous information given to the insurer. For example, DB rec'd my COBRA payment on 2/22 FOR MARCH COVERAGE and, whatever they sent to MetLife, indicated that my coverage was cancelled as of 2/28/17. They'd almost have to be TRYING to be this INCOMPETENT! I'm calling my contact at the EBSA and reporting them! You CANNOT F with people's COBRA benefits. ESPECIALLY when they've ALREADY paid you for them!

Read full review of Discovery Benefits
Hide full review
ComplaintsBoard
M
4:48 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Discovery Benefits they steal premiums

STAY AWAY! Same story as everybody else: they have been taking my premiums for SIX month and have yet to forward my enrollment to the insurance company. Cobra is administered by THREE federal agencies: the U.S. Department of Labor [protected], the Centers for Medicare and Medicaid Services (877) 267.2323 x61565, and the IRS [protected]. I have medical accounts going into collection because of their ineptitude, so I am suing them in small court under the FCRA. Texas small claims court limit is $10K, and it's an easy DIY process. DiscoveryBenefits messed with the wrong person!

Read full review of Discovery Benefits
Hide full review
ComplaintsBoard
D
7:09 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Discovery Benefits insurance lapse

I paid nearly 900 on 10/28/16 to continue my coverage. I had alreadupy met my deductible & out of pocket so my remaining Drs visits should have been paid 100%. They have still not activated this policy & im about to be turned over for collections for dr bills I do not owe! How do I fix this! I am furious! Why should this process take so long? I want all my claims to be refined for payment like they would have been had someone informed my insurance if my continued coverage in a timely manner.

Read full review of Discovery Benefits and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
S
S
Sharon Guthrie
, US
Mar 01, 2017 11:54 am EST

Contact the Department of Labor's Employee Benefits Security Administration at www.dol.gov/agencies/esba. They also have a "ask an attorney" section.

ComplaintsBoard
J
1:07 pm EDT

Discovery Benefits won't authorize rx refills

Left employer Feb 9. Signed up for COBRA in March - made payment for Feb / March. Made next payment on April 8th. Called Optum Rx for prescription refill and told they were showing coverage. Called [protected], but they weren't open on the weekend. Used voice response system to verify receipt of payment. God, I hate this company!

Read full review of Discovery Benefits and 4 comments
Hide full review
4 comments
Add a comment
R
R
RR1783
, US
Oct 21, 2018 4:28 am EDT

I have tried to contact them multiple times on the phone three times, different day & time. Each time I cancelled the call after being on hold for over 35+ minutes.

I tried the Live Chat. My browser pop up could not even connect to the Chat server...

I think the company is going broke. Get your funds out NOW!

D
D
dave schets
, US
Sep 01, 2018 7:46 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I just hung up after 2 hours and 16 minutes on hold. They suck! Their charges of 20 bucks for every payment are ridiculous and you can't batch more than one. I even had to pay 20 bucks for their billing mistake. If you mail things in they take days and days to show your insurance effective for cobra. then you get ripped off to pay online.

S
S
Sharon Guthrie
, US
Mar 01, 2017 11:47 am EST

Like a LOT of the rest of the reviewers, if I could give this outfit zero or even negative stars, I would. They can't get out of their own way with COBRA benefits (which they are collecting for ALL my insurers). Despite the fact that I pay for my benefits via a re-occurring payment from my bank (NFCU) for receipt by the end or the month for the benefits in the following month, they STILL MANAGE TO F UP and send erroneous information to the actual insurer that essentially leads the insurer to believe that I am terminated as of the last day of the current month. Now this is DESPITE the fact that the correspondence is to give that insurer the premium for the following month. DiscoveryBenefits HAS GOT to get it's systems in order so that this doesn't continue to happen. I've had physicians offices and dentists not want to take me because of their erroneous information given to the insurer. For example, DB rec'd my COBRA payment on 2/22 FOR MARCH COVERAGE and, whatever they sent to MetLife, indicated that my coverage was cancelled as of 2/28/17. They'd almost have to be TRYING to be this INCOMPETENT! I'm calling my contact at the EBSA and reporting them! You CANNOT F with people's COBRA benefits. ESPECIALLY when they've ALREADY paid you for them!

M
M
MkStItCh
West Seneca, US
Apr 11, 2015 3:01 pm EDT

I have dealt with COBRA benefits before and most people do not realize that you need to pay 1 month in advance for coverage. It is possible you lost your benefits.

Good luck

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Discovery Benefits customer service

Phone number

+1 (866) 451-3399

Website

www.discoverybenefits.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Discovery Benefits?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Discovery Benefits Customer Service. Initial Discovery Benefits complaints should be directed to their team directly. You can find contact details for Discovery Benefits above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Discovery Benefits. Discuss the issues you have had with Discovery Benefits and work with their customer service team to find a resolution.