Discount Tire
reviews and complaints

I went to a discount tire on 01/29/19 at 5818 North Fry Rd, Katy, TX.77449 to repair a road hazard nail repair.Salesperson 300 Ernest Villanueva accused me for tempering the nail by myself and he was very rude to me.Even though they fixed the tire but I left the store with a bad feeling. Discount tire employee don't have any right to accuse me like this without any evidence.I decided to file a complaint with BBB, talk to my attorney about any possible civil action and I'll leave a negative feedback in a google customer review.

Hello, I have experienced several problems with my Road Hugger GT Ultra tires on my 2010 Mercedes e550 4matic. I've had to replace 3 front tires in the last year (look under phone number [protected]) and now I have another bulge in the passenger front AGAIN! I have several low profile tires on my other vehicles, and have not experienced any issues with those. Only the Road Huggers. I do not trust those tires any longer, but they are basically brand new, and I RE-PAID for the warranty at the Castleton Indiana store during my last replacement. FYI, I've never heard of having to pay for coverage after just having the same tire that was replaced - REPLACED AGAIN. That is another story. I work in Muncie, so I would prefer to use that shop. Castleton overtightened my front wheel bolts and ruined my brake calipers, even after repeated requests to hand tighten my wheels.

I would think that after the 4th tire replacement, it would be time to offer me a set of safer tires so I don't have to worry about replacing them every couple months, or even worse having a highway speed blowout because of unsafe tires. Please advise. Erney [protected]

I came into this store on 11/9/18 @ 8 am (i was waiting at the door for them to open). I was the 4th person in line and I waited 15-20 minutes for them wait on me. I needed a flat fixed and put back on the car. The person that wrote me up informed that the tire could not be fixed. I decided to buy a tire, however he had to order it. I paid for the tire in full and was told they would have it today and would call me when it came in. They called to tell me the tire was in and I would have to be patient. When I arrived back at the store I was told there would a 2+ hr. wait. That's my complaint. If I've ordered a tire and paid for it in full why should I have to wait that long. The system is not customer friendly. This has been a very unpleasant experience. The manager was very apologetic, however that does not help me or please me as a customer.

On 04/01/2014, I purchased 4 Tyre's for my Honda civic for $451.73 for a warrant of 45000 miles, after driving 21551 miles in 22 months Discount Tyre said I need to replace it. After giving me credit on the remaining miles I had pay additional $243.99 for another set of Tyre's for warranty of 50000 miles that was replace on 02/15/2016. now I driven the car for 27000 in 26 months. I have to replace it for new set of tyres for additional $310. In 4.5 year I will be paying $1, 005.72 for tyres will not last me for 70, 000 miles, They keep blaming on the product and keep saying I need to buy better tyres. These are people who selling me the tyres saying it will last you for 50, 000 mile. I had same issue with other vehicle too. This is how Discount tyres scam you.

Called inquiring about a certain make and model of tire ..was told they Carried it and it was in stock, set appointment for the vehicle to have them installed after installation noticed they were completely wrong tire by Brandon mak carried it and it was in stock, set appointment for the vehicle to have them installed after installation noticed they were completely wrong tire - Not even the same brand of tire which was never even spoke of on the phone when you called to fix the situation they ordered me a different set of tires not the original brand of tire I was looking for, called back in to find out when the tires would be in for installation and when aske not even the same brand of tire which was never even spoke of on the phone when called to fix the situation they ordered me a different set of tires not the original brand of tire I was looking for, called back in to find out when the tires would be in for installation and when I spoke with the original manager named Anthony that promise the tire I was looking for, he tried to say that we did speak about that brand of tire which is completely untrue I proceeded to tell him that he was a liar and he hung up the phone telling me to deal with someone else. Never once did I raise my voice curse or abrasive in anyway. To deserve such treatment, by him telling me that we did speak about those brand of tires that ended up on the car and telling me that I am wrong made me feel as if he was calling me a liar when I was only looking for one specific brand and style of tire which was the Achilles sport to deserve such treatment, by him telling me that we did speak about those brand of tires that ended up on the car and telling me that I am wrong made me feel as if he was calling me a liar when I was only looking for one specific brand and style of tire which was the Achilles ATR sport 2- In the vehicle ended up with Sentry touring tires which I had never heard of nor researched on the Internet so I do not understand why they would put those tires on the vehicle without my consent first of all as which explains why Anthony was being a vase of an untrue and very defensive by hanging up the phone on a customer. Very disappointed, still have not been taken care, of still have the wrong tires on the car, Very disappointed and frustrated at this point and becoming very impatient before I make a complaint to the Better Business Bureau.

On Monday October 1st, around 1:15, or so, I went to Discount Tire that is very close to my home. My back tire was pretty low and when I got to discount tire, I pulled into orange cones that said please wait, I was the 2nd person in line waiting for air and I waited 25 minutes for air, there were about 4 or 5 workers, 2 of them weren't doing very much and didn't update me with we will be with you soon and tire was pretty low. I ended up leaving and going to QT gas station for air. I've been to other discount tires for service and never had to wait more then 5 minutes and that's with a long line. They weren't busy. This was the worst experience at Discount Tires at Green Oaks location in Arlington TX. I was going to get my tires replaced at that location but I'll be going somewhere else for service.

On September 15th I brought my car, Nissan Altima for tire balancing services. Unfortunately, during working with a front tire, they broke a nut and it fell inside of the wheel and then required the whole car to be towed to nearest Car-X facility to remove it.
Unfortunately, it was just the beginning of the issue. The nut was removed, but now it requires the whole hub assembly to be redone, which is over $300 and Discount Tire refuse to cover the cost of it.
Now, my car wheel has only 4 nuts instead of 5, which creates severe safety concerns.
I wish I would go to another place. I am highly disappointed with the services and management of this facility. Be aware and stay away!

I bought new tires a few months back, well I was driving to San Angelo TX yesterday and had a flat tire, I pull over to put the spare on and no wheel lock key, I call the discount tire in Kyle TX where I got my tires and waited 15 min on hold to speak to the manager, then was hung up on, called back, waited another 5 min on hold before a manager finally answered, I told him my situation, I was stranded, on the side of the road, with no way to change my tire, the manager apologizes and says that they're humans and make mistakes, and says if I'm able to get the car to him he will gladly change the tire. I tell him that I'm hours away, stranded on the side of the road, and ask how exactly does he suggest I do that, he then tells me that accidents happen, and he's sorry they forgot to give me my key back. I sat on the side of the road for two hours before I could get a tow, and then spent $370 just to be towed to town, then had to hammer a socket on the lugnut to finally be able to put the spare on. The manager offered nothing other than to change my tire if and when I was able to get my car all the way back to Kyle, now I'm left with three wheels I have no key to get off, four lugnuts on my rear tire, and $370 less in my pocket.

Discount Tire Company Corporate Office

20225 N Scottsdale Rd
Scottsdale, AZ 85255

August 24, 2016

I went to a discount tire as I have for many years. It never fails where I have a problem. I have come to the determination the problem is mostly with women. They know women do not have the proper knowledge about cars and tires.

Let me tell you about the incident's that has happen over the years and you make the determination.

1. I went to a discount tire a couple of years ago on [protected]@ Main in Houston Texas because my from end was shaking violently. I thought it needed a tire balance. I walked in and they checked out my vehicle. I was then told I need two new tires. I purchased the new tires and got on the road. I could only make it and the freeway and off at the next exit due to the shaking in the wheels. I immediately got off and went back to discount tires. They rechecked but this time the manager came and told me that I need all new tires. I placed my computer, purse and a mini tape recorder I was listening to a lecture on the counter to fine my wallet. I asked the manger are you sure this is the problem? He stated yes ma'am if you put all new tires on you vehicle it will stop shaking. I knew this purchase would max out my credit card but I needed these tires or so I thought. I paid for the other two tires which now makes a complete set. I pull out onto the freeway and had to get back of at the next exit. I returned and confronted the manager. I said you told me if I replaced all four of the tires on my Expedition truck it would no longer shake and vibrate. He then said that is not what I said! I pulled the tape recorder out of my purse and played it for him and all customers to hear. One even saying, "you did tell the lady that; I heard you."
I asked for my original tires back. I was told in one hour all four of my tires where gone. I was forced to buy tires I did not need. The next day the truck was put in the shop and It had absolutely nothing to do with the tires. I was given my money back and complemented the tires, "I'm sure because of the tape recorder".

2. The air was going out of one tire. I had to air it up weekly. I went into discount tires where the tires where purchased along with the warranty. I want told the rim was bent. I was then told it could not be fixed because the rims was chrome. Chrome could not be repaired. He offered to sale me a full set for about $1000, As I stood there thinking, I can not afford new rims at this time. I felt pressured and then he became rude stating "ok but don't call us when you are stranded and the side of the road." I went back to me office and google places to fix chrome wheels. I had the wheel repaired on my way home for a (WHOPPING) $60.00. This is a long way from $1000.

3. Stopped by discount tire on I10E close to Federal, Houston Texas. I had a nail in my tire due to construction at my job. It was almost closing time but a nice you man by the name Robert helped me. I was grateful because I new he wanted help the last of the customers, clean up and get off. They did a great job, there I go thinking again!. I had to go back to Discount tire about a month or two later and discovered they did not put my wheel lock back in my glove compartment where it has been for years. I had a flat so I had to make a choice. Let them break the wheel lock off my rims or have my car towed from discount tire home. I let them break the wheel locks off.

4.Just last week I went to a discount time off I10E freeway again. I guess I did not learn my less I had a nail and wanted a rotation. I was done in about 30 minutes. I was then given the paper work upon completion and a broken cap from my rim. I asked what is this? it is the cap from your rim, as you can see it looks like it was already broken right there. I told the young man, no if I did not have it in my hand when I came in, I do not want to have it in me hand when I drive out. He then tells me Maam what do you want me to do? I said I want a cap that is not broken for my rim. He said I will go half with you. I said 'I did not break half of the cap, so why should I pay? I asked for the manager. He said he was the manager and he would order the cap. I was called the next day and left a message. The cap was ordered and would take 3months. I called the location and asked to speak to the manager. I was told this is the manager and the person that ordered your part told me about it and it is going to take 3 months. I asked if it was anywhere else he could get the part sooner. He replied as a courtesy we ordered the part. I then was through talking to the employees and the discount tire. I asked for the district or regional person and was given the wrong number. The discount employee asked where did they give you this number, this is the wrong number. We do not handle that area. I was finally give the correct number and able to speak to someone. He apologized and said a new manager had been sent to that location and has no knowledge of any thing. So the employees that where representing them selves as managers where not manners

as of today 11/11/16 I have not received my part but I did not call. As usual the ball was kicked into someone else's corner. I was treated like I was a bother for even wanting my rim fixed. I have never has such bad treatment.
Today is a Veterans day in the nation but it is always veterans day for Discount tire. They are veterans at ripping people off.

Sincerely Sharon Hewitt
Houston TX

on 07/18/2016 I called discount tires in Mooresville n.c to purchase new tires, I had found a set of tires online for $58 each, I talked with josh (manager), he said they no longer sale that tire but that for $328 he could upgrade my tires to a national brand (continental or general) (JOSH named the two brands) when I got to discount tire I talked to Al he couldn't believe someone would quote me that price & called josh up, because I had wrote down what josh had said & al said it was apparent that I was told that price or I wouldn't have kept notes. I explained I was going into the hospital on 07/25/2016 for major surgery & was trying to take care of the car before going into the hospital. well I ended up with tires I never heard of & very displeased with the tires & the way they were sold to me . I feel this was deceptive sales practice &/or "bait & switch" I feel taken advantage of because I told josh I was trying to take of a lot of stuff before going into the hospital . this is my second time to be done this way by discount tire the first time the store took care of the problem at the store the store needs to put the tires I was promised on my car . invoice #1440030

I'vw used discount tires in several states over many years...till I got to the on state street 2269 s...I bought some wheels...they told me they would have them in 3-4 days...well it was almost 2 weeks...they didn't order them for 6 days ...I tried to cancel before they got here...One of the employees told me that if I would wait till Monday...he would get me right in...well that was also a lie...spent over an hour and still wasn't getting in...well they have the wheels still...I had so much run around and bull crap that I don't even want them...moral is don't pay these guys in advance...and tell your kids about the experience

I have purchased tires from Discount Tires for 15 years. About a year and half ago I purchased a set of Yokahama tires for a Honda Civic. Day one, tires shook. They rebalanced. The tires had a 65, 000 mile warranty. Tires were rotated every 5, 000 miles. Three out of four tires wore normally. One tire was completly worn out at 41, 000 miles. They prorated me on bad tire. Said I had to have a least two tires to match. Bought a second tire to match. I had car checked for alignment several times in the year and half. Car was aligned first time a week before I purchased original tires. Second and third times had no issues with alignement. Had car checked for other possible issues and was told it was a tire. Remember I have always had a problem with shaking. Had two new tires put on rear of car so they were matching. Left Discount Tires and found I still had a shake in tires. Rotated new tires to the front of car about a week later and found one of the new tires was causing the shake. Took it back into Discount Tire to have them rebalance new tires and was told they would not balance them unless they were put back onto rear of car. I have spent alot of money having car checked out to find out it is nothing more the tires causing problems and they will not balance tires because they were rotated to front! Wow! Must be missing something. Last time I heard, you are supposed to rotate tires from front to back. They are a piece of work and will never see another purchase from me. Other Discount Tire stores have always treated me right.
Watch out for Longivew Texas tire store. They are a bunch of Crooks!

Purchased 4 Michelin Pilot HX MXM4 tires for my Honda Accord. The tires were supposed to have a 50, 000 mile warranty. After less than 30, 000 miles on the tires and still 50% tread life left, they refused to do anything about the tires - rough handling, bumpy ride, shaking the steering wheel, seats, etc. They rotated and balanced them twice within 3 weeks, but they said it was the car - not their tires. Took the car to a Honda dealership and they did a high speed balance and checked out the car. No surprise that they found nothing wrong with the car, but said it was the tires. Discount Tire still would not do anything! Angry...do not do business with this group of CHEATING & LYING BUNCH! Bought new tires today (9/19/14) and the car rides wonderful! Very smooth & no shaking.

Owned and operated by racists, rude, & degenerate ***tards, with lousy, lazy, and unprofessional technicians! Don't ever do business with these *diots, because they don't respect women or minority customers, and they often cheat customers on the auto service (especially when they do an incompetent job), and the management refuses to honor the Warranties, that they promise to recognize!

I took a tire in to be fixed, not once but twice because when it was still not fixed the first time they said they would fix it the second time for free. On second time the man told me it had another nail, a different hole so I paid for another plug in different place. Still my tire was leaking air so I went to another place, asked the owner if he could look at it and maybe put patch over the plugs that had been put in it from the other business. He broke down my tire, checked it for more leaks and then went to look for the plugs that were supposed to be in it, that I paid to have in it and there wasn't any. So I paid for my tire to have two plugs put in and never got them.

07 August 2012:
Discount Tire; Tomball, TX (Acting Manager Chad) Refused to honor the balance warranty on my tires that were 3/32 tread x 2 rear and 5/52 front x 2. Tires had very even wear.
I had previously purchased a life time balance from Discount Tire. Discount Tire would not honor the life time balance because I refused to allow them to rotate my tires. The Manager said I was required to put the 3/32 tread tires on the front and he had a movie for me to watch instructing that had to be done. However there was no proven data for my make, model car or tire tread design that proved it to be safer for the tires to be rotated that way with my tread depth. I know my driving habits; the roads I travel and condition of those roads, and have driven more than a million personal & professional safe miles and can safely determine the best location for my tires and extended mileage usage.
The bottom line is I purchased a life time warranty for balancing and Discount Tire "REFUSED" to honor it on the tires that met DOT tread depth and conditions of the warranty.

I tried to resolve this probable with the national & regional Discount personal through fb multi-media and the response was the message would be forwarded to the regional office and they would be in contact with me. That has been over a week ago with no further actions.

Rick Whittlesey
2008 G5

Ordered a set of tires for my truck through this site on the 3rd of November 2011, no email other than the original receipt. Called today the 7th to get tracking information on them and the first guy i talked to said that he would call me back. Never did. So i called about an hour after that and they said they refunded my money on the 4th of November, still havent seen the money yet, Really? I put my life on the line in the Military so people can scam me? I create that freedom for you to scam, come out and take a few bullets so people will stop shooting at me for a few seconds and then take the money you earn doing it and have it scammed away...