I gave Frank a significant number of firearms orders worth of business, starting with when Frank Sr. operated out of the back of his car. Back then prices were competitive and Frank Sr. was very courtious. Over the next couple of years I would shop for interesting firearms offered through manufacturers advertised in the Shotgun News. Under this approach DGS would order the subject firearm and upon its arrival I would go in, pay and do the necessary paperwork. Unfortunately, after a while what I found was a growing reluctance to process these special orders even though I was a regular, repeat customer. Sometimes I would make a request, subsequently call after a couple of weeks and be asked, "ok, do you really want us to order it".
Frank Sr. I liked. He was always friendly. By comparison, Frank Jr. was basically rude, arrogant and finally crossed the line when he castigated me for being pushy with the then current order. I told him what I thought of his style and said that I was cutting off doing any further business with them. I cancelled my last order and concluded the same purchase with another FFL dealer a week later.
DGS appears to be going the same as Wades in Bellevue WA. Friendly and attentive at first when they're small and hungry for a customer base. Thereafter they grow, establish a large retail store(s), hire too many different types of people and forget what customer satisfaction means. Better people to deal with have been Blackwell Industries in Renton WA and the Sportsman's Warehouse in Silverdale WA.