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Discount Cigarettes / Taking money and no delivery of product

1 Jimenez, NM, United States Review updated:
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I have ordered from this company for over a year and everything has been fine and above board. However, the last two orders seem to have gone awry! One order they debited my bank twice for the same amount. The second order the funds were sent from the bank and cashed and I have never received the product! I have emailed them on four occasions and got one reply saying that they would look into it and get back to me within 24 hours. I have not heard a word since despite my emails. I have also telephone them and at night it just rings and rings and during the day the line is always busy. Even though they claim that someone is there 24/7. I am out almost $200.00 and no product. I am sure that something is going on but don't know what...I have even asked them in my emails if there is a problem and as I said no reply. I feel like I have no recourse. The bank will not reverse the items as they were done through ACH deductions and they do not reverse those. Be Careful with this company!!! Think it has become a ripoff. You will have no recourse at all!!!

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Comments

  • El
      4th of Jan, 2009
    0 Votes

    I finally received my cigarettes from this company along with this email:

    Reference number: LTK15602107743X Please use this ticket number in any correspondence with us.
    Subject: Order not recieved
    Kathy,

    We would like to apologize for the delay you have experienced. As you may or may not have already known, We are currently moving our shipping warehouse and updating our systems.

    During this time, unfortunately, some orders have been delayed. We are working quickly to take care of the delay and to insure that future orders are shipped in a more appreciable time frame.

    Your order has been shipped out on 12/16. The USPS Priority Tracking number for your package is 420859299101900112001124220570 . We would like to apologize once again for the inconveniences you have experienced. We would like to thank you for your patience during this transitional period.

    Should you require additional assistance, please feel free to call us, or simply reply to this E-Mail. Our Customer Service Department is now open 24 hours to better serve you.

    Thank you,

    Customer Service

    I do not know if I want to chance ordering from them again since it took so long to get solution to problem.
    Hope some of you are getting answers.

  • Ha
      2nd of Sep, 2009
    0 Votes

    there are many "scam sites" in the online cigarette biz. I'll stick with the site I've been using for over three years:

    http://www.cheap-cigarette-city.com

    They've never missed a delivery & have always answered my questions promptly and in simple to understand English.

    Good Luck with the rest of the sites!

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