Direst TV & Wildblue / Three days and Countless Phone Calls
Wildblue and Direct TV was installed this Friday 13th.
One of the first things the instructions said was to go to http://myaccount.wildblue.net and set up My Account. What a night mare. I entered the User Name and Pass Word that I had been given. The section turns all red with a Notice that my entry did not Match their records. O.K. there is HELP. I click on help and write a short message. Nada ( no help.) Saturday I try again. Same thing. No help. Sunday ( day three) I am determined to get this resolved. After some searching I come up with a phone number. Not surprising it is for Wildblue. After some time on the phone I finally get a LIVE person. Now the fun begins. She listens and finally tells me, She is sorry but I will have to call Direct TV. I call Direct TV ( this is or should be very simple ) all I need is a User and or password Reset. After explaining this to her she informs me that it is not a Direct TV issue I need to call Wildblue. This went on back and forth for Two and a half, maybe Three hours. It came to an end after I demanded to talk to a supervisor at Direct TV. The names still are not Reset that will take 24 to 72 hours. My bank can and will reset a name in less then 30 seconds.
Oh, I did get hung up on by a so called Tech at Direct TV when I demanded to talk to a supervisor.
I am not looking forward to working with either of these companies. I have already began my search for legal help. I will not be treated this way and what I have read about these two companies has not been very encouraging