DirecTV
reviews and complaints

This is the third time direct tv has changed my balance on my monthly statement after I have paid the bill, and I have tried to get this corrected via telephone. However, the people I have spoken to over the phone either do not understand what I am talking about, or they put me on hold and do not take care of the problem. I am tired of my bill being incorrect, and tired of direct tv overcharging me.I paid the bill online as I usually do, in full, and when I went to pay my bill online as usual this month, I saw where the balance was changed, resulting in an overcharge of $6.68 being carried over.
I would like a refund of this charge, and also a refund of the movie package that was charged to my account that I did not ask for of $4.42. I wish I could get out of this contract now, but as it stands I still have six months.
Every time I have to call direct tv, I ALWAYS get an individual who is foreign speaking, and difficult to understand. This is extremely frustrating as they do not understand me either. Direct tv needs to hire people who understand their customers and who can speak English correctly as well as who know what they are doing!

Direct TV took $206.00 more out of my checking account and caused many checks to bounce and leaving me with no money in my checking. I called several times and they would only say they would give me a credit on my account. I explained that I had no money, was hungry and needed my money put back on my debit card. I find this appalling and they don't care that I didn't have any money to get food with. I live alone and I am 69 years old sitting here with no money and very hungry. It isn't right that Direct TV takes whatever they want out of my checking and leaves me no money. I have no money and my social security check will not be here until 8/1/18. No one at Direct TV has any remorse or bad feelings for leaving me penniless and with no food. I just want my money returned to my checking account.

Father passed away. Was told we need new account/services. Got new account and was told installation would be next day between 12pm and 4pm. Installer was here at 355pm. But didn't have the equipment needed to do installation. Took over an hour for him to get the correct equipment and come back. Spent 2 & 1/2 hours on phone and spoke to 8 different people the day before to deactivate my father's account and get new service under me. And now installer doesn't have the correct equipment.
This whole process is unnecessary and beyond stressful.

Whole home dvr stopped showing all recorded programs. Followed directv website steps to reset dvr to correct this. Worked great until tv is shut off. Then programs are not listed again. Reset dvr everyday for a week until I got tired of doing this everyday. Website said if problem wasn't corrected by resetting to call customer service.
When I called customer service they said this was a software problem and they were working on it. They then told me it should be fixed within the next 90 days. Until then I will need to reset my dvr everday.
When asked if my bill would be credited for this reduction in service. I was told no reduction in my bill because the dvr still shows all the Recordings after I reset it.
Very unhappy with Directv and their lack of customer service.
Will be contacting dish TV soon.

I started service in 2016 on a 24 month contract for $65 a month. About half way through my contract my bill was increased to $115 a month. When I called to inquire, I the representative advised me that I am supposed to have 2 AT&T products to maintain the $65 monthly the full 2 years. I advised him that wasn't the case and he reviewed my contract and confirmed it was not in my contract to have to have 2 products to receive my price but that he was unable to move my account back to the original plan. At that time I was given a credit of $484.00 to make up for the price difference through the end of my contract. I continued to pay $65 a month until the credit ran out. My bill before my last one was $115 and my last bill was $125. Thinking my contract was over, I called tonight to cancel my service. I have never had such a poor customer service experience. First I was on hold for 20 minutes. Then when the representative came on the line and I told him I wanted to cancel my service, he said "and you're belligerent (I believe was the term he use) about it. Then he advised me that I am still in a contract which led to a conversation about the previous credit and I thought my contract had ended because the credit ran out and my bill had increased. He stated more than once I didn't have the required 2 products to maintain the lower price. I asked him if he had read my contract and he admitted he hadn't. The 2 people I spoke with on the previous call with the credit both confirmed I didn't have that stipulation in my contract. He then read my contract and also confirmed I don't have the requirement for 2 products to maintain my price but refused to complete the credit for my past 2 bills to honor Direct TV's portion of my contract. He advised me "I can see this is going to take me too long to explain it to you." then said I had to talk to the representative that had issued the original credit of $484 to finish the credit. Before I could respond he transferred me to another department where a woman answered that sounded like a trainee. I had to explain the entire story again, I was on the phone for a total of an hour and a half and Direct TV has still not honored their portion of the contract.

I have an existing AT&T account for internet. I also have a separate AT&T account for five cell phones, and services at other homes. I do approximately $500 per month of business with AT&T and DTV on my other accounts and homes.

One day recently, an AT&T salesman knocked on my door. My son answered. The man said that they were updating the internet lines in the neighborhood, and since they were in the neighborhood and my house was already wired, that they could add DirecTV to my internet for free. They told my son that the price for combined internet and TV would be the same as what I am paying now for internet ($40/month plus tax) and that after two years the price would go up by only $10 to $50/month.

My son called me (I was out of town). He explained the deal and I told him that it did not sound right. He put the AT&T man on the phone (who was standing there listening to our conversation). He said, "I know that you are skeptical, " but he assured me that it was exactly as my son explained it. He then repeated the deal to me: $40/month for combined internet and TV, the same as I am paying now, price locked in for two years, then it goes up to $50 per month. I asked again and he explained that there were no other hidden costs. I understood this to be the internet-version of DirecTV, which I had seen advertised, and that it would be added to my existing AT&T internet account. I agreed over the phone to the $40 per month deal for combined internet and TV. I verbally agreed to this and only this and nothing else. I did not sign any contract, nor did I consent for my son to sign any contact on my behalf.

Unknown to me, the man installed a Direct TV satellite dish and a converter box, opened a new DirecTV account, and signed me up for an expensive plan with a 2-year commitment. I was unaware of this until a bill arrived two weeks later. This was a new bill separate from my existing internet account, billing me $82.93 just for the TV, and with substantial price increases triggered at 3 months and 12 months. I did not agree to this and did not authorize this.

The next day, I called the AT&T customer service number, spent 2 hours on the phone and spoke to four different people: 2 customer service reps, an account retention specialist, and the account retention specialist's supervisor. I got no satisfaction. I was told that I had a 2-year commitment and if I cancelled there would be a $480 cancellation fee. They refused to waive the fee because "there is a signed contact, " which was apparently signed by my son (the AT&T salesman did not leave us with a copy, and if he sent an email he did not send it to me the account holder).

I immediately canceled the service anyway. I also stated my objections, which I repeat here 1) I did not sign a contact, 2) I did not authorize my son or anyone else to sign a contract on my behalf, 3) I did not under any circumstances agree to the equipment or service that was installed, 4) the salesman blatantly lied to us and committed fraud upon us. For these reasons, I requested that this be immediately rectified via cancellation of the account with no cost to me. In spite of this, they refused to waive the cancellation fee, and indicated there would be additional fees if I did not uninstall the equipment myself and return it.

Although I have never seen the alleged contract, I know that it is legally invalid, since my name is on the account, and my signature is not on the contract. A contract where the name of the contracted parties does not match the name of the signatories will not stand up in any court of law.

This is a clear case of fraud committed by a representative of DirecTV and AT&T. As a long-time customer, I am deeply disappointed if AT&T and DTV think it is alright to have this kind of unethical sales person represent their company. Therefore, I am reporting this fraud to the appropriate authorities. I am also reporting my experience on all available social media, in hopes that other potential customers may avoid this unethical company.

set up with a door to door person that was amazing. part of the process was to call the service line to set up my account. she set up my account and install date. Called into customer service because my installer never came! I wanted to cancel my service i was put on hold by CarrieAnn for 45minutes she told me i couldn't access my account and then she hung up on me. Called back and another lady she found my account said it was pending i wanted ti cancel took 1 minutes to come back to me and say that department is closed.WASTE OF TIME ON THE CALL CENTER. ALWAYS USE YOU DOOR TO DOOR SALES PERSON THEY ARE AWESOME AND WILL GO ABOVE AND BEYOND FOR YOU!

12/13/17 Called talked to Shakeria Explained We were moving did not need service any longer. She suggested placing on vacation and if we move where we could use it to call and they would send someone out to re install. I said okay.
1/1/18 Called and placed Direct TV on Vacation with Stan.
4/1/18 Called talked to Chris transferred to Monique She Cancelled and sending information on how to return equipment. She would credit out charges of
$187.30
She never sent information nor issued credit.
4/12/18 Called back talked to Andrew he was Closing Account and sending information on how to return equipment. Did receive information on returning equipment and I returned on 5/11/18
6/7/18 Called talk to Marcus he checked and said they had not issued credit for return yet. Yssa Ref#R21-[protected] follow up with call back? no call back.
6/17/18 Called talk to Selan transferred to Mark. Mark said equipment shows return and now I would owe $80.00 in cancellation fees only.
6/19/18 Called back talked to Mark. Mark looks at account and said I shouldn't owe anything he would take care of it.
7/10/18 Called back talk to Janell transferred to Chris said I should owe for cancellation fee only.
7/10/18 transferred to Chris (black male agent) rude and hung up on me. Started conversation with you do know you are past due and are turned over to collection agent.
7/11/18 Called talk to Tara she suggested going on website and filing a dispute. Then transferred me to a supervisor Martha who was also rude and claimed I disconnected with agent before they finish processing the order. Which I did not do. They say is there anything else I can help you with before we disconnect. But Martha found it okay to hang up with me when she was finish and I was still on the line.
On several occasions I have agreed to pay the $80.00 early cancellation fee but not for them turning on a receiver which was boxed up to be shipped back.
I see you are rude and charge your loyal customers for fees and services they do not receive. Your customers are supporting Direct TV and you should have better policy than this.
I would like credit back on billing for services not received.
$94.87 for TV on a receiver boxed not connected to power.

My name is victoria britton and I live in Houma la. The salesmen Edward Boudreaux was a door to door salesmen for at&t/ directv and told there was no contract I could cancel anytime and my husband lost his job and not to mention the bill has almost doubled since I first got it on 11/19/17 we could not afford 117$ for one tv box so I call in today to cancel and the guy tell me it's going to be 280 $ for early termination of contract witch I told by Edward Boudreaux I did not have this is going to be really hard for me to pay Date today: july11 2018

June 2018 bill was $61.10 w/ entertainment package at $67.99 minus 2-year credit for receiver $10 plus $25 credit. When calling DirectTV on 6/10/18 and again 6/14/18 both times it took 45-minutes on the phone being put on hold and each time no significant credits where available at this time. Altho on 6/10 I was offered a 1-year $10 credit and on 6/14/18 offered a one time $25 credit. I told DirecrtTV that new customers are now being offered my same package at $40/month plus $10 for receiver w/ auto billing for 2-years, so why would I want to pay 50% more than a new customer when I've been a customer since 2008? No reasonable answer was given, just they (Customer Service in the close acct) couldn't help me. I even sent my documentation (P.O.Box 6550 Greenwich Village CO 80155) regarding this along w/ a 6/12/18 from ATT&T stating I had a 2-year $25 credit issued to my account. I was told on 6/14/18 that that email was sent in error.
There is no where that documentation can be physically sent to DirectTV w/ complaints just their 800/888 numbers with no help from their customer service folks even in their close acct. department.

My name is Jennifer and I started getting the error message 771 last month. It would come and go and I called DIRECTV and of course they couldn't fix it so they made an apt for the service tech to come to the house. 30 min. before the tech was to arrive he called and said if I had dogs to lock them up. I explained that I was not aware of that policy no one told me prior to him and I was not able to lock them up. He said well I am not losing my job for you so I will not be able to come out. I was irritated but understood policies.

The error message did not come back until now and it's on a different TV in the extra room. I called DIRECTV 7/7 and again, they are not able to correct it and did not have much knowledge to the problem. They again made me a service apt for 7/9 12 - 5 arrival time. Someone from the office called me at 4:30 and canceled due to an emergency. I understood and was rescheduled for the next morning, 7/10, between 8-12.
No one showed or called. I called DIRECTV - they gave me a run around and even the TECH SUPERVISOR did not know how to handle the situation. It took aprox 10 min for him to reach dispatch to find the location of the tech in my area. They only think he could say was the tech's supervisor is going to call you in 10 min with the arrival time.
A recording called me 27 min later with the arrival time of 2:30 - 3:00. I still have not spoke with any one that is helpful, considerate or knowledgeable regarding this situation. Mind you, my 2 dogs have been locked in the kennel since 9:00 am. I AM MAD!
This is the worst disrespect I have ever received from DIRECTV. Ever since they merged with ATT - all problems. I'm going to switch!

I'm tiered of paying way too much for my Diectv services! Each month I get overcharged and I keep calling customer service to complain about it or to ask why it's too expensive and they always come up with an excuse and say the discount will be applied on the next billing cycle and it's the same thing on the next months bill. Something needs to be done. I've been a customer for over 2 years and i HATE their way of "having their customers satisfied". AS Of April of 2018 I should be paying roughly $70 and i have never paid that amount and we're in the month of July. I'm even considering cancelling my services and find another prover that will have my family and I satisfied with their services.

I have been a customer of DirecTV for many years and have enjoyed my tenure and services and have always spoken very highly of DirecTV until recent. My account is in such disarray and here is why:

In 2017 Richmond and surrounding town suffered a large hail storm which damaged most of our roofs. DirecTV had to remove the equipment from my roof to repair the roof. When complete DirecTV refused to reinstall the old equipment and stated I had to have the new equipment installed, unannounced to me that then meant I had to upgrade to new equipment and increased my subscription fees. I was appalled that DirecTV without my prior knowledge, agreement and strong armed me into this situation. In hindsight I should have cancelled my subscription right then, because what came next was a nightmare [up until then I had no problems with the service and cost.]

My service fees were around $97.00 and even though this was high for the amount of TV I watch, for me when something works well, you get good service and value I stick with it, however, this changed. I had many conversations with DirecTV representatives regarding the elevated cost now up to $120.00 and the service disruptions, and each month your representatives repeated how they valued my tenure and dedication and lowered my fees back to around $100.00, every month this became a conversation and the service disruptions never got any better.

I decided to go another route and go with DirecTV Now and changed service, again, unannounced to me, once you installed new equipment and upgraded my subscription you put me in a new contract that you never explained or disclosed to me at that time or gave me an option. This is unethical and questionable illegal practice, in which you now want to charge me $130.00 for early cancellation fees, while continuing to call me with many offers to change my mind as a valued customer….Really, how does that make a customer feel valued or how does that represent your company as ethical, caring and trustworthy?

The bottom line here is that you refused to re-install prior equipment, had not given me the options or disclosures of new service equipment, subscription or contracts at the time of taking the equipment down or up, and no other option than cancelation.

I am extremely appalled, and disappointed in DirecTV regarding their ethical and negligible conduct regarding this matter. This is unconscionable to think that DirecTV would railroad a customer and make them responsible for such breaches in service, fees and unethical practices. Even through your repeated lack of customer service treatment, contempt and breach, I have stayed with DirecTV utilizing your DirecTV Now services. I find this very difficult situation to be in and needs immediate rectification and expungement of cancellation fees.

Thanks again, for your time and attention.

Sincerely,

Cathi Holmes

I agree the new font is unreadable but my problems go deeper. Ever since AT&T took over we have had nothing but problems. The remote control of the TV is random. It will take off when you are going thru each channel on the guide and you end up 20 channels from where you started or more! Tonight the playlist would not load. I tried everything! After rebooting the genie and wireless unit 3X it finally started working. I have gotten new remotes, new dvr's and it does the same thing. It's hard to troubleshoot because of the randomness! I hope someone from AT&T knows about and is working on these things. Has to be a hardware or software problem. I am ready to throw this thing in the garbage. I pay $200.00/mo to be entertained, not aggravated

I James Grimm had an appointment scheduled for 6/28/2018 between 8 and 12 am for a installation of a new receiver . I called Direct TV at 1215 and was told my appointment was for 6/30/2018 between 12 am and 4 pm, after that I got the run around on the phone saying I had to just deal with it. I have a text and two phone calls confirming my appointment on 6/28/2018 and they are all still on my phone to prove it .I never changed the appointment nor was I notified of the change and reason .My current receiver is malfunctioning and unable to watch programs . My time is valuable and I have company coming in this weekend so now I have to be here on Saturday 6/30/2018 .Inconvenience on 6/28/2018 and 6/30/2018 . Very unprofessional way to treat a devoted customer .This is not an isolated issue.Also the language barrier between agent and customer, unable to speak or understand proper English .Problems being passed around to different agents with no resolution . Is this policy or lack of agents training.Very frustrated and disappointed . I have noticed that since AT&T came on board that so did these issues .Agents just don't have answers for problems.

We signed a 2 year contract with Direct TV January 14 (installed January 21st), 2017 in Costco in Moreno Valley. We agreed to pay $55/month plus tax for 2 years from the installation date. Starting in February, 2018, att/direct tv increased our monthly rate $3/month and told us to read the fine print at the bottom of the contract we filed, which said prices are subject to change at any time. What is the point of having customers sign a contract if the company can raise prices. Because of the small print at the bottom of the contract, which the Direct TV representative selling us the package deal did not disclose to us at all, the customer is required to pay any price increase during the 2 years and would have to pay to get out of the contract. ATT/direct tv gets more money and customer loses money either way.
We moved 1 mile up the street on May 11, 2018. Prior to moving I set up a date to move our existing equipment to the new location and was told that our contract will be honored until our end date in January, 2019. Upon receiving our first bill, Att/direct tv has doubled the cost, charging us $104/month. I called immediately, spent 1 hour on the phone two different times, both times was told I would get a call back from one of their supervisors to resolve this issue. I have yet to receive a phone call and do not understand why our contract is not being honored when we were told us moving would not change anything on our account. If you look at our account and listen to the numerous phone calls I made to ATT just from May 11th until today, you will hear the frustration, emotion and dissatisfaction with all aspects of your company. The right thing to do is to honor our contract (price) for the remainder of the months we agreed to keep and pay for the service and credit the additional amount charged to my current bill.

On 1/23/18 we switched from Direct tv to Dish. While the assistant hooking up the Dish network, my husband, myself and the Dish employee called into Direct tv and told them that we are cancelling our plan as we have switched company's. Direct TV continued to take the automatic with drawl out of our account for the next several months. When I noticed this I called back in on April 5th, and several times after this to let customer service know what is happening. On May 21st they told me is has been disconnected. This issue was escalated on 2 different occasions but I still have not been refunded for all of these months and now in June I get another bill that says I owe $30.20. This is not acceptable that we have to wait this long for reimbursement.

They also wanted to charge us for an early disconnect. We have been with you since June 2, 2015.

My records show that on each of these months you continued to withdraw money from our account.
2/12/18 - $63.26
3/12/18 - $68.49
4/12/18 - $68.49
5/12/18 - $141.23
Total $341.47
6/18 - you are still asking for $30.20.

Please reimburse me or further action will be taken.

Thank You

account #[protected] Stanley Monroe [protected]@aol.com [protected]
I have not had tv for the last 2 weeks.
I get the message that new software is available.
It starts downloading.
It finished downloading.
It gives the message 'software failed to launch.
every time I try getting tv the same messages just keep coming over, over, over, over forever.
When I call customer service the say they know of the problem but have not been able to fix it. They say they have no idea when it will be fixed.

I would like to make you aware of my issues. In April 2018 I was at an AT&T store in Selma Ca, we were told that we could save 1/2 of our Direct TV bill by opening up a new acct, so we did. We were told that our Choice Package would not change as far as the channels were concerned. Well that was a lie, we no longer have several channels until today when I had to change our package. I feel disgusted since I have been a customer of Direct TV for over 15 years as well as many family members. The first woman I spoke with today didn't give me much satisfaction, however the gentlemen I spoke with later, Charlie was extremely helpful. I was told by the woman that I would be receiving a 1/2 month bill for changing the package. That was all she could do for me. I'm appalled by the lack of customer service by the 1st customer service person. The amount of money we have spent over the last 15 yrs, paying around $148.00 a month is ridiculous. I am left feeling like a fool! (6/25/[protected].

I have just finished a very frustrating conversation with two of the DirecTV customer service personnel. I switched from Dish TV to DirecTV in January and was convinced to take the three premium channels since they were free for the first three months - even though I didn't want them and never watched them even through the three-month period. I was supposed to contacted prior to the end of the trial period to confirm that I wanted to continue with them or terminate them. I had no interest in continuing with them, but I was never contacted and before I realized it, I had been charged an additional $53.99/month for three months. They had sent an email to a wrong email address. I requested a credit for the three months on overcharging and was told by the agent and the manager that DirecTV had no way of issuing a credit. I find this hard to believe. Even small companies have a system to issue a credit when there have been improper charges. This is totally unacceptable and would like to know who I can call to resolve this. Your assistance will be appreciated. C. J. Hellier