DirecTV
reviews and complaints

I just want to express my sincere regret in doing business with direct tv. I recently called a few days ago to have my services canceled on april 1st, and I was told that that was doable because my one year contract is up. Then today I get a random phone call from direct tv retention center telling me I was somehow in a two year contract that would not be up until july, out of the blue. This was the first time I was ever informed of a two year commitment. I would also like to state how no one there could help me as I was just transferred around aimlessly until I managed to get in contact with the floor supervisor who hung up on me abruptly before I was finished talking. This is wrong and I will not be doing any more business ever with direct tv because of this. I'm a college student, not a millionaire and do not have extra money to throw around. I signed up with direct tv because I thought it was the best. Now I believe I could not have been more wrong. Especially since there were credits on my account that were supposed to go towards a previous bill, but we're not for some reason and just stayed in my account until they "rolled" off. Next time I will take my business elsewhere unless this mistake is corrected. Thank you for your time and have a nice day.

Sincerely,
Former customer matthew wright

We are so mad at directv right now — on the directv guide it listed the kansas vs. Kansas state (our rival of all rivals) game was on 209. We knew we might be late getting home to watch the game so we recorded it. It listed it on channel 209, complete with the description "kansas kansas state".
Well, when we get home, we click "list" and "play" for channel 209 that we had recorded only to find we had taped the virginia clemson game! What!?!? Are you kidding me!?!?!? So, thanks to the error on the directv guide you made us miss the entire first half of the ku jayhawk game! I sware I was getting ready to move my mom from what she has now to directv but i'm so mad that I missed that big playoff game that I would never give her directv now! And, i'm not the only mad customer, I posted my anger on my facebook page and a lot of other folks recorded the wrong station too! I'm still mad!

I cancelled my directv service after 4 years, 2 of which were not under contract. I called before my service ended and requested a canvellation at the end of my monthly service. They said my acct ended on 2/12/18 and I had called in time for cancellation on that date. My service was cancelled on that date and everything was fine. I called and registered for directv now on the 12th of feb and got a discount because I was not a current directv customer so I know my account was cancelled. Then I got a bill that says billing period 2/12/18 - 2/15/18 for $76.30. I have sent back all equipment and called several times, when they realized, after my final 36 minutes in the phone with them and then speaking to a "supervisor" I was then told the billing cycle closed 1/23/18. This is nowhere on any of my bills, then I was told there was a previous balance from december 2017. I have all payment history on-line and have never had a past due charge or a previous balance. Billing period is definitely on my bill as 2/12/18 - 2/15/18. Could someone please help me with this issue. Thank you so much. Acct # [protected]

This is my 3rd attempt to correct this issue. I had an issue with the genie box and was told they had to send someone out to replace it. The new box
Arrived in the mail.

The tech set the new box up and took the old one. I have explained this now 3 times and I am not paying for the old box. I have had directv for many years but at this point I am ready to cancel if something is not done this time.

The last rep I talked to said give it to march 6th and it will not be on bill anymore. Well I got a new bill telling me I am past due and threatening to shut off service. You do not know how irritated I am. This better not be
On my credit report.

Then when I call I keep getting the phillipines. I do not want to talk to them. They will not connect you to u.S.

Acct [protected] debra salerno

I don't have the reference numbers, can't find them but there should be 2.

I am waiting on hold again trying to get someone in us.

We have technical issues with just one of the 3 tv's that we have... The remote doesn't work correctly on forward and reverse... When I pause, it jumps forward when push play instead of coming back to where it was paused... The audio doesn't work at all on nick jr. And on all recordings the audio cuts in and out. My wife called to get the issue resolved and they someone would get back to her. A month later no one had contacted us so I called and talked to ron and said if the problem wasn't resolved within a week I would be canceling my service... He said someone would contact me within 24 hours... No response... Went to my at&t store to see if they could help... He gave me a number to call for the cancellation dept where I could talk to a supervisor. I called the number... They couldn't help me... They were going to transfer me to the tech support... After hassling with the recording I ended up with billing dept... They transferred me to tech dept again... Asked for a manager... Waited... Someone came back, not the manager... After talking with her for a while she told me she couldn't send a technician out because it was a software problem... After a month, she couldn't tell me the status of my issue or when it would be resolved... I never got to talk to a manager/supervisor and I told her that this was unacceptable and if the issue wasn't resolved within a week I will cancel my service... She said "sorry"... I will wait a week and cancel service if not resolved... This is disappointing because we have had directv for many years... The first time issues were taken care of quickly and easily... This time, after being purchased by at&t... This is how service issues are handeled... Just like the banks... Too big to fail

Harry perazella
28261 shore
Mission viejo, ca 92692
[protected]
Acct no: [protected]

Hello,
I am writing this after numerous failed attempts to resolve with telephone customer service. Let me go back to provide a detailed time line.
Early december 2017- at the time I had separate receivers in each of 3 different rooms.in the family room was a high def dvr, in the master bedroom was a high def receiver and in a spare bedroom was a simple std def receiver. After reading your website I noticed that I could switch to a genie with just 3 minis in the rooms. That way I could get high def and record in all rooms. I called customer service to verify and they comfirmed that fact. At that point they asked me if I would like to make the switch. I stated that I would only switch if it did not cause a new contract to be activated as I was not on any current contract being a customer since 2008.
They stated "oh no, you have the protection plan and equipment is covered under that plan". "there will be no new contract established". I said if that the case then ok to proceed.
Unfortunately, since my equipment was switched to the genie I have nothing but problems. I've had a service rep to my house who admitted direct has been experiencing numerous complaints on the genie and referred to a "caddie alert". The report he sent in was [protected]-3gbl.
He told me someone from direct would be calling me. No one has. The problems (picture freezing for 3-5 seconds constantly), picture blurring when tv turned on and off quickly, remain. I have finally had it with the problems and lack of concern so I contacted customer service to inform them I was cancelling my service. They informed me that I was under contract until december 2019, meaning a new contract was initiated when the genie was installed so obviously the customer service representative lied to a direct question I asked. I am not going to be saddled with inferior equipment for the next two years hoping that direct can work out their genie issues. I expect to hear back with a resolution.

On 01/29/2016 I called at&t to possibly switch from cable to direct. My contract had expired and I was searching for better rates. I spoke to the sales person and said I wanted a two year contract with guaranteed two year rates. She assured me that direct had such a plan. I accepted the plan, made a payment. All of this was handled over the phone. Soon after I received a contract by email which I opened and saw in red lettering two year contract. Trusting I looked no further. One year later my bill started increasing I called customer service I was quickly referred back to the contract and in smaller print the second year to receive the discounted rate I had to purchase other service such as internet etc. This is a very deceptive practice especially for a co like at&t.

I am moving into an apartment complex and called at&t last friday (march 2, 2018) to set up internet and directv service. After going through the complete process with a very nice young man, he told me that he could not set up directv installation due to my location having an mdu (multi-dwelling unit) restriction. He said I would have to call the rental office and have them arrange installation.

So I called the rental office this morning (march 5, 2018) only to be told that they just have to let the installer into the electrical room. I would have to call directv to set up installation. I called 4 different directv phone numbers, spoke with 4 different people and was blind transferred once and the call was disconnected. The last person I talked to said I needed to speak with sales and wanted to transfer me to the first phone number that I had called some 55 minutes earlier (with no success).

I never was able to speak with someone who could give me the information I needed to get directv installed in my new apartment. However, I did a google search and found that, yes indeed, I had to call my apartment rental office and go through them to get the phone number for the installer. I am still waiting to hear back from them.

My complaint is this: directv is a multi-billion dollar company. I am a senior citizen trying to set up all my services for my move in date so I am not without what I need. Why is the information not made clear on your website about what needs to be done to set up installation for an mdu and why do your customer service agents also not have this information? Thus far, I have spent over 2 hours trying to set up an installation date. Part of that time is not the fault of the directv but the majority of it is.

My phone number is [protected] and my name is micheline nicol. I do not have an account number since I have, thus far, been unable to set up service. However, my order # with at&t for internet service is 5434124.

To say I am very unhappy at this point would be a gross understatement.

I have been trying to cancel my service since november, and 4 months later I am still getting billed. I keep calling and they keep promising that my service is canceled and guaranteeing no more charges, and credits, which never come through. This has been the biggest waste of time and money I have ever gone through.in the end I am just having to go through my bank to contest charges and not allow any more charges. I am considering legal action and have filed a complaint with the fcc and federal trade comission. I will also tell all my friends and family about my experience and post reviews wherever I can to impede any more people going through this. I cannot believe such a dishonest company is allowed to operate.

We purchased a new tv for our basement and decided to see what it would cost to get it connected to our direct tv service we already had for our existing tv. I was told an additional $7 a month. Well that sounded good.
They also offered free dvr genie upgrade for both tv's. Now free to me means free. I was also told a new contract was not needed.
Well low and behold, we are now being charged the $7 plus $23 for dvr service and we are in another 24 month contract. Why are these people allowed to lie to customers and get away with it. I am soooo pissed! I'm about to file a complaint with the bbb.

We never ordered sunday ticket and it showed up on our bill. I called and spoke to 4 people to get it removed. They said because we didn't notice that we had to pay for it. I said it's like your taking money out of our safe deposit box and because we didn't notice it for a few months or years you're allowed to keep it. We never signed up for and we never authorized it. The direct tv employees said if it's on your bill & you didn't take it off it's your fault. So direct tv believes they're allowed to add anything to your bill if you don't notice that they're allowed to keep it. They also added some kind of insurance for $24.99 we never ordered. They said we had the initial insurance at $7.99 I never ordered that either and somehow upgraded to the triple price version of something we never use or ordered. I'm still fighting for that. It's been going on for years. We set up automatic payment so it's easy to pay bills and you want to trust the company. Direct tv is untrustworthy and they are thieves. There should be a class action lawsuit against them.

There was a charge for the movie channel stars. I called in january on my dad's behalf and was told by the gentlemen on the that because it was not cancelled at the beginning of the billing cycle we could only get a partial credit and that we would get a $20+ credit each month for two years for our inconvenience making the monthly bill around $89. So I get the bill this month and once again he is charge for stars. So I called again and talked with michael and he said their was no cancellation made and that he would cancel stars and we would get a partial again. I told him we had already cancelled this once and should not have to go through this again. Once again he said there were no notes. I told him these calls are recorded and that he could go back and check the recording and see that is what I was told. I feel we should not have to pay extra because the representative didn't do his job. My e-mail address is [protected]@verizon.net.

We was offered $300 gift card and $19.99 service to come back and now we now we can't seem to get our $300 gift card and they say the $19.99 is only for 12 months and it is only a $200 gift card! I don't think they should offer promotions they can't stick to! We don't like being swindled! They need to hold true to their offers! Can you help us resolve this?

I actually really loved when we had our directv service, regardless of the crazy amount we were paying for it. We moved out of state for a job relocation and had to cancel our service while we switched to our rental home, with all plans to sign up again once we purchased our permanent home. When I canceled our plan, I asked the service agent how to return the equipment. They told me that I would get information in the snail mail on how to return it via ups. I told them that it was not an option to wait for their letter because we were leaving in just a couple of days and kindly asked them to send the instructions via email. They agreed and sent an email that told me I would be getting instructions for return in the mail within x amount of days. You're kidding, right?

So my husband and I went to at&t to see if we could return our equipment there. They sent us to ups and told us to simply give ups our account number. We did just that, and ups took great care of us and didn't charge us for a single thing to return the equipment. We got a tracking number and, silly me, I should have put it in a safe, but I misplaced it during our move.

About a month later, I had an e-mail saying that we had a "non return fee." I contacted support (matt) and explained the situation from the poor service I received about how to return the equipment to the exact date and time I returned the equipment via ups. Support ensured they'd wipe my account of all charges.

Fast forward a month, I receive another email saying I owe (not kidding) $[protected]. Seriously? So I contact support again about this charge. Sebastian from support apologized profusely for matt not following through on wiping the charge from the account and said he'd escalated it to his supervisor who approved him to go ahead and clear my account of charges.

Here we are, two weeks later, and I have a letter from collections telling me that they are going to take further action on this ridiculous charge. I contact support again (valerie this time) and simply ask her to unlock my account so I can pay this charge and be done with them for good. Aside from the typical it response of "unplug it and plug it back in," valerie cannot figure out how to get me access to my account to pay the charge, yet she asks me for my number so that they can send me information about directv services. What? I have never been so turned off by a brand in my life. Not only am I billed a ridiculous amount even though I returned the equipment, now I can't even pay the bill when I finally give up! I will never use directv ever again and hope that you reconsider before you purchase as well.

Me and my dad were driving into weatherford, tx on hwy 51 and the driver of a white dodge ram pickup truck was swerving all over the road just about ran us off the road. My dad tried to speed up and go around him and he then proceeded to swerve into our lane and alomost hit my dads car, my dad swerved and almost went into the ditch I dont know what your driver was doing but he needs to be talked to before he causes a major wreck.

Since december I have been trying to get this issue resolved. But your tech and reps are inept at their jobs. I am tired of being lied to. I am told that it is an engineering issue and it will be handled as they get to it. I have been told that they would call me back in 10 minutes just to get rid of me since I found out they cannot make outgoing calls. Your people are untrained. Do not speak clear english when dealing with overseas. They disconnect me on purpose. And today your rep told me to reset my chrome and then reinstall it and I have now lost everything. Passwords, pictures, and history, and on and on. Thank you very much for nothing! And I have installed and reset per your instructions and what did it get me? Absolutely nothing. Just like your customer service. The only reason I stay with dtv is because of the games day nfl. And that has become so expensive! I am 66 and recovering from open heart surgery. I am not supposed to get stressed. But you frustrate me to no end. No resolution. It gets old. With all the new venues coming online that are cheaper with more stations I would think you would try to keep your customers not push them away. I needed to complain! But I know nothing will come of it.
Pissed off, john patrick low @[protected]

Originally signed up for service at a sams club warehouse store. Was given a contract in writing with a price guarantee for 2 years at a set price. Service was excellent. At the end of 1 year, my price almost doubled. When contacting the company, was told I was supposed to switch my internet carrier to at&t. Explained to rep on phone that we don't get at&t service in our area and I never would have agreed to that when I originally signed up. Asked for a copy of the original contract and was never provided with it. Cancelled my service and paid an early termination fee. Contacted company several months later to verify that account was paid in full, representative asked why I had closed the account so I explained in detail what happened. Representative asked if I would be interested in coming back as a customer if they could guarantee my price for 2 years with no other stipulations. I agreed after stating repeatedly to the rep that they were locking my price for two years with no other stipulations. Representative told me yes and that our conversation was being recorded. I accepted and scheduled installation. Received a copy of the work order in the mail and after reading, it showed that I only had a discount for 1 year. Contacted the company and was told that my bill would increase after the first year by an additional $43 each month and that I must have misunderstood the representative. I explained that I had repeated several times to the rep that my contract would be for two years and there was no misunderstanding about the time frame. Ended up having to cancel again. So sad that a company can operate so unethically and will tell you anything to get you to sign up and then use the old bait and switch. Would never go back ever again.

Hello,

I had an appointment scheduled for Saturday 02/10/18 between the hours of 12-4. We waited and waited, 4:30 rolls around and still no technician. I called Direct TV to get an ETA of the technician and after being put on hold for more than 30 minutes, they tell me that the technician had dropped us from the schedule and we will need to reschedule. I asked why were we dropped and all the so called "supervisor" could tell us was because he couldn't find our house. Why didn't anyone call us? I had provided a phone number specifically to avoid this situation. I never received a call from the technician to let us know he was running late or that he couldn't find our house. I feel so disrespected by Direct TV as if I am just another number. I can tell they don't care about their customers. A simple call would have sufficed. A waste of my time and all they could tell me was "we're going to have to reschedule you for another day". I have been without service since Thursday 02/08/18 and that's the best they can do? Direct TV you are RIDICULOUS! I NEED FOR SOMEONE FROM CORPORATE TO CALL ME.

THANK YOU

When I signed up for directv I was told my billing will be $79.93 a month for 2 yrs. Billing breakdown is; ultimate pkg - $75.00 + regional sports fee - $4.93 which is $79.93. Billing in jan 2017 looked good, then in feb 2017 they changed their formula; ultimate pkg - $75.00 + regional fee - $7.29 with a credit of (-2.36) bill remains the same $79.93.
I set-up payments through my bank 3 months in advance. All was going well until july's, I was hit with $8.36 late fee. How's that possible? Reviewing the statement, I see directv changed their ultimate pkg to $81.00 and in small writing has"we no longer honor $6.00 credit" where has this $6.00 credit been hiding?
Next months billing is $153.90; ultimate pkg - $134.00 + regional sports fee $7.29 + $8.36 short on previous month + $4.25 late fee... So, the $75.00 pkg deal I had was cancelled/void.
Now it's feb 2018 and the ultimate price is $142.00 + regional sports fee $7.29 resulting in $149.29 service.
In additional, dec 2017 billing added $0.64 federal cost recovery fee... I see att starting their alphabet soup billing; rsn or regional sports network/fee.. Soon they'll add their tax a, tax b, fed tax, state tax, and on and on they go.

My phone number is [protected] and I had an appointment between 8 a.m. an 12 Noon today 2/10/18 to have a problem fixed with with my service. I received an automatic message confirming the time. By 12:30 the tech was no show/no call and when I called to check the status I was informed that at 12:29 p.m. the tech changed the window period to 12-5. This is ridiculous and very disrespectful of my time and loyalty as a customer. I called and no one including the MGR Michael would send a tech immediately. I will be transferring to a new provider asap as I pay too much money for this crap.