DirecTV
reviews and complaints

We never ordered sunday ticket and it showed up on our bill. I called and spoke to 4 people to get it removed. They said because we didn't notice that we had to pay for it. I said it's like your taking money out of our safe deposit box and because we didn't notice it for a few months or years you're allowed to keep it. We never signed up for and we never authorized it. The direct tv employees said if it's on your bill & you didn't take it off it's your fault. So direct tv believes they're allowed to add anything to your bill if you don't notice that they're allowed to keep it. They also added some kind of insurance for $24.99 we never ordered. They said we had the initial insurance at $7.99 I never ordered that either and somehow upgraded to the triple price version of something we never use or ordered. I'm still fighting for that. It's been going on for years. We set up automatic payment so it's easy to pay bills and you want to trust the company. Direct tv is untrustworthy and they are thieves. There should be a class action lawsuit against them.

There was a charge for the movie channel stars. I called in january on my dad's behalf and was told by the gentlemen on the that because it was not cancelled at the beginning of the billing cycle we could only get a partial credit and that we would get a $20+ credit each month for two years for our inconvenience making the monthly bill around $89. So I get the bill this month and once again he is charge for stars. So I called again and talked with michael and he said their was no cancellation made and that he would cancel stars and we would get a partial again. I told him we had already cancelled this once and should not have to go through this again. Once again he said there were no notes. I told him these calls are recorded and that he could go back and check the recording and see that is what I was told. I feel we should not have to pay extra because the representative didn't do his job. My e-mail address is [protected]@verizon.net.

We was offered $300 gift card and $19.99 service to come back and now we now we can't seem to get our $300 gift card and they say the $19.99 is only for 12 months and it is only a $200 gift card! I don't think they should offer promotions they can't stick to! We don't like being swindled! They need to hold true to their offers! Can you help us resolve this?

I actually really loved when we had our directv service, regardless of the crazy amount we were paying for it. We moved out of state for a job relocation and had to cancel our service while we switched to our rental home, with all plans to sign up again once we purchased our permanent home. When I canceled our plan, I asked the service agent how to return the equipment. They told me that I would get information in the snail mail on how to return it via ups. I told them that it was not an option to wait for their letter because we were leaving in just a couple of days and kindly asked them to send the instructions via email. They agreed and sent an email that told me I would be getting instructions for return in the mail within x amount of days. You're kidding, right?

So my husband and I went to at&t to see if we could return our equipment there. They sent us to ups and told us to simply give ups our account number. We did just that, and ups took great care of us and didn't charge us for a single thing to return the equipment. We got a tracking number and, silly me, I should have put it in a safe, but I misplaced it during our move.

About a month later, I had an e-mail saying that we had a "non return fee." I contacted support (matt) and explained the situation from the poor service I received about how to return the equipment to the exact date and time I returned the equipment via ups. Support ensured they'd wipe my account of all charges.

Fast forward a month, I receive another email saying I owe (not kidding) $[protected]. Seriously? So I contact support again about this charge. Sebastian from support apologized profusely for matt not following through on wiping the charge from the account and said he'd escalated it to his supervisor who approved him to go ahead and clear my account of charges.

Here we are, two weeks later, and I have a letter from collections telling me that they are going to take further action on this ridiculous charge. I contact support again (valerie this time) and simply ask her to unlock my account so I can pay this charge and be done with them for good. Aside from the typical it response of "unplug it and plug it back in," valerie cannot figure out how to get me access to my account to pay the charge, yet she asks me for my number so that they can send me information about directv services. What? I have never been so turned off by a brand in my life. Not only am I billed a ridiculous amount even though I returned the equipment, now I can't even pay the bill when I finally give up! I will never use directv ever again and hope that you reconsider before you purchase as well.

Me and my dad were driving into weatherford, tx on hwy 51 and the driver of a white dodge ram pickup truck was swerving all over the road just about ran us off the road. My dad tried to speed up and go around him and he then proceeded to swerve into our lane and alomost hit my dads car, my dad swerved and almost went into the ditch I dont know what your driver was doing but he needs to be talked to before he causes a major wreck.

Since december I have been trying to get this issue resolved. But your tech and reps are inept at their jobs. I am tired of being lied to. I am told that it is an engineering issue and it will be handled as they get to it. I have been told that they would call me back in 10 minutes just to get rid of me since I found out they cannot make outgoing calls. Your people are untrained. Do not speak clear english when dealing with overseas. They disconnect me on purpose. And today your rep told me to reset my chrome and then reinstall it and I have now lost everything. Passwords, pictures, and history, and on and on. Thank you very much for nothing! And I have installed and reset per your instructions and what did it get me? Absolutely nothing. Just like your customer service. The only reason I stay with dtv is because of the games day nfl. And that has become so expensive! I am 66 and recovering from open heart surgery. I am not supposed to get stressed. But you frustrate me to no end. No resolution. It gets old. With all the new venues coming online that are cheaper with more stations I would think you would try to keep your customers not push them away. I needed to complain! But I know nothing will come of it.
Pissed off, john patrick low @[protected]

Originally signed up for service at a sams club warehouse store. Was given a contract in writing with a price guarantee for 2 years at a set price. Service was excellent. At the end of 1 year, my price almost doubled. When contacting the company, was told I was supposed to switch my internet carrier to at&t. Explained to rep on phone that we don't get at&t service in our area and I never would have agreed to that when I originally signed up. Asked for a copy of the original contract and was never provided with it. Cancelled my service and paid an early termination fee. Contacted company several months later to verify that account was paid in full, representative asked why I had closed the account so I explained in detail what happened. Representative asked if I would be interested in coming back as a customer if they could guarantee my price for 2 years with no other stipulations. I agreed after stating repeatedly to the rep that they were locking my price for two years with no other stipulations. Representative told me yes and that our conversation was being recorded. I accepted and scheduled installation. Received a copy of the work order in the mail and after reading, it showed that I only had a discount for 1 year. Contacted the company and was told that my bill would increase after the first year by an additional $43 each month and that I must have misunderstood the representative. I explained that I had repeated several times to the rep that my contract would be for two years and there was no misunderstanding about the time frame. Ended up having to cancel again. So sad that a company can operate so unethically and will tell you anything to get you to sign up and then use the old bait and switch. Would never go back ever again.

Hello,

I had an appointment scheduled for Saturday 02/10/18 between the hours of 12-4. We waited and waited, 4:30 rolls around and still no technician. I called Direct TV to get an ETA of the technician and after being put on hold for more than 30 minutes, they tell me that the technician had dropped us from the schedule and we will need to reschedule. I asked why were we dropped and all the so called "supervisor" could tell us was because he couldn't find our house. Why didn't anyone call us? I had provided a phone number specifically to avoid this situation. I never received a call from the technician to let us know he was running late or that he couldn't find our house. I feel so disrespected by Direct TV as if I am just another number. I can tell they don't care about their customers. A simple call would have sufficed. A waste of my time and all they could tell me was "we're going to have to reschedule you for another day". I have been without service since Thursday 02/08/18 and that's the best they can do? Direct TV you are RIDICULOUS! I NEED FOR SOMEONE FROM CORPORATE TO CALL ME.

THANK YOU

When I signed up for directv I was told my billing will be $79.93 a month for 2 yrs. Billing breakdown is; ultimate pkg - $75.00 + regional sports fee - $4.93 which is $79.93. Billing in jan 2017 looked good, then in feb 2017 they changed their formula; ultimate pkg - $75.00 + regional fee - $7.29 with a credit of (-2.36) bill remains the same $79.93.
I set-up payments through my bank 3 months in advance. All was going well until july's, I was hit with $8.36 late fee. How's that possible? Reviewing the statement, I see directv changed their ultimate pkg to $81.00 and in small writing has"we no longer honor $6.00 credit" where has this $6.00 credit been hiding?
Next months billing is $153.90; ultimate pkg - $134.00 + regional sports fee $7.29 + $8.36 short on previous month + $4.25 late fee... So, the $75.00 pkg deal I had was cancelled/void.
Now it's feb 2018 and the ultimate price is $142.00 + regional sports fee $7.29 resulting in $149.29 service.
In additional, dec 2017 billing added $0.64 federal cost recovery fee... I see att starting their alphabet soup billing; rsn or regional sports network/fee.. Soon they'll add their tax a, tax b, fed tax, state tax, and on and on they go.

My phone number is [protected] and I had an appointment between 8 a.m. an 12 Noon today 2/10/18 to have a problem fixed with with my service. I received an automatic message confirming the time. By 12:30 the tech was no show/no call and when I called to check the status I was informed that at 12:29 p.m. the tech changed the window period to 12-5. This is ridiculous and very disrespectful of my time and loyalty as a customer. I called and no one including the MGR Michael would send a tech immediately. I will be transferring to a new provider asap as I pay too much money for this crap.

I was quoted $45mo for the choice programming and the price included the equipment. I couldn't believe my good luck. Well, they got me. My first bill showed $6.65 mo regional sports charge... I wasn't told about that when I signed up, there was a $7.99 charge for a "protection plan" that they didn't tell me about, and the package recently had a change in price that took my $45 mo charge to $50. The bill was almost $20 more than I was quoted.
I called to complain and they said that they had sent me an email with the correct charges so I was out of luck. They only deleted the protection plan. Beware of their illegal bait and switch scams!

Directv has a third party (mobile media) signing people up for promotional packages that are being misrepresented. I was told I was getting a promotional price for a 2 year contract guaranteed with a third year option. Signed up and found out I was lied to and it's only a 1 year promotional price and then it goes to full price on the second year and now i'm stuck in the contract. They will not stand by the agreement that I was made on a sales worksheet I signed for 24 months promotional offer. I have called directv several times and nobody will help me or stand by the agreement. This company is committing fraud and getting away with it which is not acceptable. Do not fall for this scam!

Direct tv installed 9/2017 and on demand has never worked. We have spent countless hours with technical support, we replace our internet router, they replaced the boxes and still not working. Another tech came today & spent 90 minutes. He said dtv hasn't got their on demand working everywhere and that was my problem. I spoke with 10 people and was put on hold once for 45 minutes before I gave up, call dropped and passed from person to person and department to department and you can never talk to the same person twice. If I were a patient in the hospital i'd be dead by now due to neglect, misinformation and outright lies. Dtv is falsely advertising and is not willing to make good. I have paid for something for 5 months that I have never been able to use and it would cost me $400 to break the contract. I even went into my local at&t store and spoke with a manager to vent my frustration and he went to his district manager. They can't help me, but they at least tried. At this point if this doesn't get resolved I will go to my local news station investigative team for help.

I am disabled and on a fixed income. I had also been a customer since 1999. My bill has been on auto pay for years. Recently received a letter stating the bill was going up again. Tells you what kind of [censor] are running this company. Directv gets the largest tax cut in history and the very same month it goes into effect they raise their prices on customers. Who does that? They should be lowering their prices.

So, after seeing the letter about directv raising their prices I went into my account and looked at my monthly bills for the previous 6 months. The bills were different almost each month for no reason (my fault for not checking). However, last time I spoke with customer service was july 2017 and I was told I would be receiving a 2 year promotional rate, and that my bill would not change for 2 years. I was also told that I had 7 months left on my contract since I upgraded my equipment. Bottom line, I did not get any special rate as promised fro 2 years and there were only 5 months left on my contract, not 7.

I cancelled my service 1/15/18. I sincerely hope this company goes under after years of screwing people with ridiculous rates. This latest increase coming up at the end of jan 2018 is unconscionable with the huge tax cut this company just got. The people at the top of this company making millions every year have no moral center.

I have not been informed about the billing cost. It went from $57.99 to $97.99 overnight. Lack of communication on their part. Not clear about why they are doing it. I only want the basic cable without internet and phone. I am on it for a two year contract. This is my second year and they decided to jack up the price. Why? I made a call today and they only deduced $10.00 off. It is still unresolved. I will not even recommend directv to my friends and family anymore.

I have been a customer for 23 years. (customer 876044). I have 70 years old and living on a fixed income. I have been reducing services so we could afford your services. Every time I deduced service the bill was not what was quited. I finally could not afford your services. I have called many many times, so 30 minuets listening to a sales call. We finally had to quit based on price. My complaint is your are you are charging $70 to quit! I can not afford the charge, I have $0.12 to live on till the end of the month.
I just spent 36 minutes on the phone with your billing department with you supervisor chis telling me "I was going to pay the charge, then hanging up on me". (fine business practices)
I have been lied to by your sales agents time and time again. I have been a long standing customer. Please just remove this fee!

We

This was sent to mastec!
Date: november 7, 2017
Mastec claims
I have contacted mastec cooprate in regards to claim #[protected]-01 the cooprate office contacted me weeks ago. They said they would look into it, and haven't heard back since. I have contacted drtv as well, who didn't disagree with me and applied a credit of $40 a month. I have done everything hat I can to reach a reasonable solution to the claim that by wiring a cable line to a wire fence did increase the potential for a lightning strike to go through the satellite cable. Ground or no ground. They couldn't disagree with me. My biggest concern is the insurance company that represents mastec. Regardless of the insurance covered there would never be any sort of payout based on being told that they are not responsible for mother nature. That is untrue from what I have researched. I still point to the original installation that created the situation that fused the surge 3-4 times since this install. I have lost multiple of electronic equipment over the years. I am not unreasonable towards an applicable negotiation. By not contacting me any further is another concern I have. The fact that they literally wasted 3 months, having me send photos and documentation multiple times, gives me the impression that they just didn't or wouldn't work with me. They had their answer on day one. To not pay this or any claim. Based on how rude they treated me on this issue is totally unacceptable. The tampa office in florida should be looked into for no customer service. I do expect to receive a phone cal at [protected] on my concerns. Why even sell an insurance policy that will never pay a claim. The $24.99 that drtv charges is a false policy based on what I was told by the insurance company. Im glad I didn't pay this amount, only to find out it covers nothing. Just as a note. I explained to mastec cooprate that the insurance company told me they had no knowledge of drtv policies that they offer. Really! That's an insult to anyone's intelligence. So, please contact me so we can come to an agreement on this unfortunate, but simple solution.
Sincerely,
Cedric dunn

I am a new customer as of june 2017 acct#4592861 with a premium package trial of 3 months free. Called customer service 9/15/17 spoke with "maria" she stated that I should call back on the 17th to make changes. Called back on 9/17/17 spoke with "mark" at 12 noon wanted me to talk to promotions department for additional information, transferred me to "amir" and after an hour I agreed to an additional free premium channel package extension of 6 months and that I would have to call back on march 15th 2018 to cancel or be charged. No changes were made to my account and I didn't notice the increase in the bill because of paperless billing/autopay until my husband pointed it out asking why our tv was over our monthly budget. I started calling on 12/18/17 and have spoken to many representatives keeping detailed notes of times and names. {available upon request} so far I have been promised credits and call backs to no avail. On 12/19/17 I spoke with "ryan" who tells me he doesn't see any credits due my account and transfers me to "trudy" that tells me that not only are there no credits to my account there wouldn't be any credits because I didn't call to cancel... I asked if she could access the recorded conversations she told me she could not... Today I need to cancel my promotional nfl sunday ticket and I fear that won't happen either and will be billed accordingly. Ggggrrrrrrrr

I left for 3 month vacation somewhere warm and for got my dvr so n direct tv
I ask if I could rent a dvr while away from home the tec and the tecs supervisor laughed at me
Well I said can you suspend service to my home till I get back well we cant till you bill is paid I said bill is due 9 days from now and payment is already set at my bank to pay it, no that wont work
I said then cancel the whole thing supervisor laughed again
Finally I said where are you talking to me from he said philippines so trump can you intervene here let me talk to americans to fix my problem.
All they do is laugh at you and say they cant do that.
Dish I want you back help!

Do not believe anything the sales rep tells you! I bundled with hugh's net because I was told I would have 60 gb of data a month what I wasn't told was that 50 of the gb was only useable from like 2 to 8 am which is no better than I had only slower! I was also told to call back in year to keep my bill from going up so I called on dec 17 and was told to call back after the 28th that the new discounts would be available then and that they would send a reminder which they didn't! So I called last night dec29 and no discounts could be found! Is there no accountability for these lieing reps they are a representative of att / directv so maybe they are incouraged to misleading!