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2.0 2197 Reviews

DirecTV Complaints Summary

537 Resolved
1650 Unresolved
Our verdict: When using services from DirecTV with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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DirecTV reviews & complaints 2197

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B
8:39 pm EDT

DirecTV billing charges

Never use a debit card with direct tv. If you have a dispute and cancel your debit card direct tv can still access your money. I happened to me in 2016.
Visa allows a feature called "account updater". When you cancel your card and direct tv tries to to debit the account, visa automatically updates a profile for direct tv with the new infomation without your approval and the bank says they are not responsible.

Now I have to to small claims court. And they wonder why 60 million american dropped tv services.

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5:00 pm EDT
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DirecTV bad service

Since i started with direct tv they have been charging me different amount, i have to keep calling every single month to ask them why i grt over charge. I try to cancel but they will charge me too because its a contract, which i thought contract was goinf to be charge the same for the 2 years. If i knew i was going to be paying more with direct tv than dish i wouldnt have cancel Dish which i was paying much less and same amount for 2 years and much less problems.

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4:45 pm EDT

DirecTV installation

Took the day off work was told the installer would be here between 11-4 by 3:45 i called and was transferred to technical support. They informed me the technician was in route. At 4:20 No one was here so I called again. I was told the technician was on site which he wasn't because no one was here. Tech support put me on hold for twenty minutes only to come back and tell me somehow my apt. Was cancelled yet couldn't tell me how. They informed me the next available day for someone to come out was two days from now Which meant i would have to take another day off work which I can't afford to do. I tried to cancel service all together and they keep hanging up on me. Wouldn't recommend them to anyone. Now since i cancelled my service with spectrum to switch I have no cable or Wi-Fi or house phone. THANKS FOR NOTHING DIRECT TV

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3:48 pm EDT

DirecTV unethical behaviour

I was quoted a price for the service I was ordering and after installation the price was much higher. I have had the service less than 24 hours and could not cancel, without a 480.00 fee. Speaking with a person I had asked if there were other charges, such as install, receiver and extra room. I was told they were waived. After the Install I was billed charged for the so called waived charges. Not a happy camper!

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1:20 pm EDT

DirecTV service tech

We moved our service and had to wait 6 days for a tech to come out. The tech told us we had no satallite signal. Keep in mind the prior owner had DirecTV and the tech was standing next to the existing satallite. We had to wait an additional 2 weeks for another tech to come out and check service. DirecTV sent the same tech. He refused to move around and try to get a signal as well as refusing to get the ladder off the truck to go up on our house to check for signal. Why would your company send the same appearing to be incompetent tech? We have been customers with you since 2007. I have called numerous times to speak to someone about this matter and have never received a return call as told by many customer service reps. Is there anyone that can simply pick up a phone and call a customer of 17 years? Gary Boykin [protected]

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7:53 pm EDT

DirecTV billing/closing of the account - acct [protected]

Earlier in August 2017, we called Directv to cancel service after 17 years. I was told by the first customer service rep that it would be disconnected by midnight and that in a few days we would receive return labels to return all equipment. Never happened.

About 2 weeks later, I called again to find out what happened, and another customer service rep informed me that it was never cancelled and that I was given wrong information because the equipment did not need to be returned, only the access cards. I informed her at this time, that we had just received the statement billing me for 8/24-9/13, and if I should go ahead and pay this bill even though service is being disconnected. She said to go ahead and pay it and Directv would give me a credit through a gift card or debit visa card. A few days later, I received the envelope to mail the access cards. This was probably end of August, early September. We received a gift card in the amount of $76.07.

Not too long ago, I got a bill from ATT telling us we owe money for the same amount of the bill I paid Directv ($139.43). They said that if I didn't pay the bill they will send me to collections. Under the same breath, she said I had a credit of $126.07 from Directv. I find it disturbing that ATT is billing me for something I already paid. They asked me to call Directv to get that credit processed, so I can mail them a check for $139.43. This is problem number 1.
Scam!

Problem number 2- Today, September 18th, I got another statement today, from Directv giving me the breakdown. Again, the billing period is for August 24-September 13, same as the one I got end of August. This bill is charging me for Obama's America ordered in September- Charged on 9/13/2017 and another movie named 5 year engagement, ordered 9/2017, charged on 9/13/2017. First of all, we haven't ordered any movies or documentaries from Directv in many years because we have other sources to watch movies. I can tell you that we are not even interested in Mr. Obama. Second of all, we had already returned the access cards, so how is it possible that we ordered these movies.? If Directv reviews our account in full, they will see that the only thing we have ordered in the last 6 years could have been UFC fights.
I request that Directv or ATT fix this issue and review the mess they have created with this billing. One of the reasons why I left Directv is because of these issues, scams, and double dipping. ATT has done this in the past, and will not do business with them if I can avoid it.

I appreciate a response and a fix to this problem.

Frances Vega
[protected]@comcast.net

Thank you.

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12:21 pm EDT
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DirecTV loss of nbc to our area

We are a Direct TV customer and pay for the highest tier of service. We no longer can get NBC. The station sends you to a website which reveals a "promise" that they will always have local stations... except of course if they don't due to the provider. They go on to state that not many people watch local stations anyways. THIS IS NOT TRUE. This outage is all anyone is talking about as we can't get Monday night football... Ellen!... Dr. Oz... the Today Show... how about all the GREAT shows coming NEXT WEEK! They say a good solution is to go buy rabbit ears and you'll be able to get it. Ok... I have 6 TVs. Some are not smart tvs. I am NOT putting 6 sets of rabbit ears on my tvs AND paying what I pay for satellite TV! I already can't watch anything every single time it RAINS as the satellite goes out! They are not giving ME a credit because I can't watch my shows! When you call... the operators act like they have no information and have no idea what I'm so upset about. I want to switch... just not exactly sure WHO to switch to. I am so very frustrated and feel like there is NO ONE to help on this matter. Who knows if they are REALLY working on this and who is being the unreasonable one. I also can't believe NBC is allowing us all to be blocked? Don't they WANT people watching?

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6:13 pm EDT

DirecTV directv service

We were moving across country and decided that we were going to cancel our service due to cheaper options on the market. DirecTV rep offered us the movers deal with 2 options: receive $10 off for the next 3 months or receive NFL Sunday ticket (NFL ST) for free. We chose NFL ST. Football season has kicked off and tried to access the Sunday ticket channels and told us that we had to pay to gain access. We were quite confused as we were promised NFL ST free of charge for moving. We called customer service who transferred us to Movers department. Movers department told us that they didn't know why we were transferred to them as this was a customer service issue. So, they transferred us back to customer service. In the meantime, we are also in talk with another DirecTV rep on the website through online chat. Louisa G, was our rep online who again told us that was a movers department issue as they were just the billing department and didn't have access to that particular offer and provides us with another movers department phone number. Now remember, we are still on hold with customer service during this time.. after 30 minutes on hold, they hang up on us. So, we call the phone number that Louisa has provided to get the SAME INFORMATION! We explain that we have been through this with 3 other reps and she transfers us to the special accounts department. We have to then explain our situation yet again and ask for them to pull the record for confirmation. The rep explained that she pulled the record and found no evidence of such promise. She said that there was nothing she could do but we could add the package for an additional $46 a month. Hmm, absolutely not as we were promised it for free with our movers deal. The rep tells us that she will call her supervisor to resolve this matter. We were placed on hold for 45 MINUTES and then the line goes dead. That's right! A second rep has hung up on us after all of this. So, we call back because this is NOT how you do business. We tell our story all over again to another special accounts rep. Have you kept count of how many reps we have talked to during this whole ordeal? If you guessed 4, you are correct! We then get the exact same answer. There is nothing they can do but for us to pay for the package. Outrageous! We told them we wanted to cancel our service immediately. We were placed on hold and transferred one more time. The last rep we spoke to, without hesitation, stated that it is indeed in our account notes that we are to receive NFL ST free of charge. After multiple complaints, speaking with 5 different reps and 2 hang ups later... We resolved an issue that shouldn't have been an issue in the first place! DirecTV will become a moot point if they keep treating their customers like this. There are too many options in today's market. MOVERS BEWARE! If you are promised something in return for cancelling, get the rep's name immediately and never give up on what you are promised. DirecTV, from a frustrated customer, get your act together!

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11:04 pm EDT

DirecTV unauthorized charges

My husband signed up for @DIRECTVService and was told there would be a $19 charge. They took $597.50 out of our account! No one authorized this, which means they stole $597.50 from us! We spent an hour on the phone and were hung up on twice while being "transferred." 3-5 days to get this money back is completely unacceptable. We are going to have checks bounce because of this. Who can afford for almost $600 to come out of an account and not returned for 3-5 days? This is horrible!
Maybe the FCC can help us.

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3:57 pm EDT

DirecTV local weather on demand

We have lost the ability to access local weather on demand using the red button or active button. This was one of the features that brought us to you. I am 88 yrs old and I live rural. This is an important connection for me. I want you to please replace it or come up with an alternative. I have been with you for 8+yrs and I am getting less for more!
Thank you for your prompt attention to this matter.
Marian L Griggs

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4:38 pm EDT
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DirecTV new service

I signed up for new service on 9/8/17. I scheduled the installation on 9/15/17 from 8am-12pm. I receive a recording on 9/14/17 at 6pm advising me of my appointment and if I need to reschedule call [protected] or do nothing. The 15th comes around and im waiting. Receive another recording at 10:51 am saying the technician will arrive 11:20-11:50. Cool. But then the tech didn't show. Called Direct TV. I was transferred 3x before I received an answer. I was told that I have a previous bill and they couldn't complete the order. WTF! I was then told the Verifications Dept should have called me. Well they didnt! They wasted 4 hours of my time when this could have been handled on 9/8/17! Or any other day because I called to upgrade my service on 9/13/17! So unorganized! Terrible company! I will NEVER use them or AT&T!

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3:27 pm EDT

DirecTV customer satisfaction

Directv has no regard for their loyal customers. I am livid and stuck in a contract that I would like to burn. They only give you the run around and never make sure you are satisfied as they state they do. Half the time the things that are said are NEVER noted on the account. It is all OVER the internet about a refund do to the delay in the UFC fight and to contact your service provider which I did 7 times to be told NO! After being told it was going to be refunded by a Rep name Hazel. DO NOT use Directv, when my contract is up I am DONE! I have been with them years starting out at $80-90 a month now it is $111 and NO changes! AGAIN, I AM DONE with Directv.

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6:28 am EDT

DirecTV wthr issue in indianapolis area

It is ridiculous that this WTHR issue in the Indianapolis area has not been resolved. We pay for DVR service that we cannot use with a channel we watch the most of! We realize we can get the channel for "free" with an antenna, but buying an antenna for each TV in the house is not "free" nor practical! Get this resolved ASAP or we will be going elsewhere for our programming. This is terrible business for loyal customers of 20 plus years.

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1:16 pm EDT
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DirecTV customer service, unified billing dept.

I am a long time customer of AT&T and a stockholder in AT&T. Service has always been great, however I cannot say that for Direct TV. It has been a nightmare. While visiting an AT&T store in New Hampshire I was told about the benefits of Combining with Direct TV. I signed up in that store, and the only thing the sales clerk could not do was schedule an Installation time 07/13/2017 7/15/2017. The assigned account # [protected]. After two days of not hearing anything I called the AT&T store near the Installation address. They could find nothing of account # [protected]. I proceeded to go to the store in Williamsport PA and spent an hour and a half in the process. We cancelled the old account #[protected] and opened a new one #[protected]. Again we had difficulty scheduling the installation. After 3 days an installed near my home called and the next day did the Installation 7/18/2017. Since then I have been trying to get my billing consolidated so that I can stream to my computer. After many calls, starting through AT&T, to Direct TV, the problem has not been resolved. Several of the people from Direct TV promised to call me back-never happened. I have yet to see a bill from Direct TV. The call center for the Direct TV Is the worse I have ever had to deal with. Most of the people have a very poor understanding of the English language. My Next complaint will be to the Chairman of AT&T as not only a customer, but a stock holder.

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Anthony De Matteo
, US
Dec 17, 2018 12:52 pm EST

I just received an email advising me that my service cost is going up in January. HOW ABSOLUTELY ABSURD AND OUTLANDISH! I have been a directv customer since 1989 when in NY and now in California. Things were fine until AT&T took over. I get that the cost of doing business with employee overhead and all the things that go along with running a corporation, but ever since AT&T took over both Time Warner and Directv have taken a complete nose dive in services. I am sadly not at all surprised, and to pay more for less is totally unacceptable. You have figured out every angle to prevent anyone from saving money or at least having some stable billing and getting at least some decent service by aligning channels in the packages knowing well using the automation to see what people are watching and corral them into package pricing they cannot avoid. Then you have the disabled and elderly which I have in my home who cannot go out who depend on this, along with many who cannot afford it anymore and are on fixed incomes. I disgusts me that AT&T has once again monopolized something with cable and satellite. I am currently both a directv and time warner customer, and I can tell you I am not happy with either. You have advertisers hogging up all the air space and I am sure they are paying a fortune for it and you have the nerve to charge your customers more!?
Let's see the list is long!
1. Customer support is absolutely horrible.Excuses and not very knowledgeable technicians.
2. Paying for infomercials that are already putting billions of dollars from the advertisers into AT&T pockets.
3. Paying for HD service to watch infomercials in HD! LUDICROUS!
4. Allowing channels to shorten shows for ads and cut scenes.
5. Software issues causing freezes and audio issues
6. DVR and Genie failures forcing reset to restore
7. Repeat movies over and over and over again
Why in the world would you operate this way only to have to give customers restitution for their trouble for up to a year when they justifiably complain, when instead you could just work harder to provide good service? Many would gladly pay the premium if they had good service overall and this is certainly not it! You should truly be ashamed of yourselves for operating as you do! You are all customers as well and I cannot imagine you would accept this from anyone you do business with that does not provide you adequate service and support. But you can take advantage of your customers this way and not truly care or take action with any sense of urgency.
I am now seriously going to begin my research for alternatives because I don't feel confident you will do anything but add this to the running list of complaints you have ignored.
SHAME ON YOU ALL!

J
J
Jen Black
, US
Dec 14, 2018 9:18 pm EST

I have been screwed around for over a month by Direct TV. Can't get a technician to take care of any of our problems. Supposed to get an upgrade today and they never booked it. Called to ask about it and was told a technician would be here tomorrow between 12 and 4 just like today. As of right now we don't have TV. It seems every time I have called somehow my service goes out. And when I ask for the loyalty department the idiots don't switch me over. I hope they are really proud of themselves. I never had this problem until At&t took over.

J
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Jimmy Daugherty
, US
Dec 14, 2018 6:05 pm EST

Direct TV does predatory contract agreements, They will guarantee a 2 year contract price for bundle and after 1 year you won't be qualified for the promotion agreement and your price will increase 75%
It will be my goal to let the public know that they should make formal complaints to the FCC, You took advantage of the wrong person, Nothing but thieves.

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Nicole Boose
, US
Sep 13, 2017 1:31 pm EDT

so true they suck

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12:23 pm EDT
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DirecTV directv and the fight

I bought the fight on 8/26/17 and had multiple problems with my service. My noise became distorted several times and also my screen went completely black during the fight. I contacted DIRECTV on Monday 8/28 by chat and explained to the agent what happened. The agent was forwarding me to billing to get my bill adjusted and we got disconnected. I started another chat with a different Rep a few minutes later and they stated they can't help me even though someone else was willing to help me. I asked to speak to a supervisor and they said there wasn't one available, someone will call me back in 3-5 days. A week later and no return phone call, I started another chat on 9/4. The person I spoke with was rude and said they couldn't help. Finally they had a Supervisor call me back after about 20 minutes of going back and forth. The Supervisor (which I had a hard time understanding and I work for 2 foreign doctors) wasn't helpful at all either and said they will have someone from recovery contact me. More than a week later and no phone call, I am contacting you all this way since I am getting the run around. I did have someone from DIRECTV come out on 9/2 to check my service and he said everything was hooked up ok except they have my satellite facing trees which he didn't correct. He also stated that there have been multiple complaints about the fight. I have done everything in my end as far as paying my bill, having a tech come out and contacting you all but DIRECTV doesn't want to show any ownership on their crappy service. I have been an ATT customer for over 20 years with my cellphone and I also have my internet with you all and I'm extremely unhappy and really considering switching all my services to another carrier, contacting the BBB and also using social media as a platform to discuss the horrible service I have received. The word of mouth is powerful and I will definitely talk about my horrible experience to everyone I know if this situation is not handled soon. It's been way too long and their are way too many other companies/ways to watch cable now without needing DIRECTV

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7:26 am EDT
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DirecTV faulty hd receiver replaced

I had an issue with no display on my TV several months ago. The technician came out took out my HD receiver, fixed the display but did not replace my HD receiver because he did not have one in the truck. He installed a Standard receiver with no HD picture. I finally called Directv back to change my receiver back to my original equipment, the HD receiver. Now that I installed it myself on Sunday, 9/10 I received an email from Direct Tv informing me I am now under a 12 month contract for the equipment I originally had. Should I call the FTC, FCC or BBB about this unfair practice? Also I have the extended warranty plan with DirectV and have been a customer with Premium channels for 10 years.

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2:11 pm EDT

DirecTV I paid my bill and cancelled a few minutes later talking to a dtv lady (recorded)

I have AT&T phone and DSL still and I called to cancel my DirecTV service after paying my last bill online, immediately after paying the bill. They never cut off the TV service and the next day I got a call from DirecTV on my answering machine and I never checked what it had to say; I deleted it and walked out. A few days later the TV service was still playing so I called again and talked to about 3 different people. We have no record of you cancelling they said...I talked to a lady about cancelling a few days earlier...minutes after paying my bill! I said the first thing when I got on the phone a recording came up that all calls are recorded for quality. I told each of them what happened...I paid my bill in full and then cancelled. Is it my fault that action did not take place as directed? Each said we don't have record of it. Check the recording if your worker failed to do her job. Now they say it will go up for collection...$70.19 now and $50+ then...I PAID AND CANCELLED! They ran the service for 5-7 days before I called back to see why it was still running...I expected the service to go off immediately. The 2nd time it took a full day for the service to go off. When I clear this crap up...I'll dump AT&T too. Today I call DirecTV and hold for 30 minutes. I talk to a lady and she says her supervisor will say the same...I say let me talk to a supervisor and the lady tells me. I see where you called to cancel. I figure now I have someone that is doing her job. I tell her I started with DirectV in the 1990's and I put the first 3 dishes up myself...that I bought from Circuit City. I told her this house and this phone have been with BellSouth/AT&T since 1960. She says hold on I'll check on something. Music then comes on and I'd no longer talking to that Supervisor that I thought was going to help; the lady who said I see where you called to cancel...I'm back a square one, talking to the first line of defense. I tell that lady I just spent 10 minutes with a supervisor and she told me to hold on...I need to do something and I was transferred to her. She says...do you want to speak to a supervisor? I say yes, the same one I was dealing with for 10 minutes. She says just a minute...and 30 seconds later I have a dial tone. CROOKED AT&T and DIRECTV! I'll see them in court before I pay a penny. Of course they figure if I keep on I'll owe $100 and it will screw up my 9+ credit rating. Guess what...the service was in my deceased father's name.

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2:04 pm EDT
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DirecTV directv/u verse

I was promised a gift card I never received, my bill was a
ways more that the agreed upon price, every month it jever wemt down, even if I made 2 pay, emts. Lastly, I received a bill that showed zero balance due, and then a separate one from att that showed 200 plus due. Now there's an early termination fee and being sent for collection s. Bad business, and not fair to trick people this way

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6:19 am EDT
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DirecTV service

Hello, I'm a directv subscriber and have been for years.I pay my bill on the first every month from $200.00 to $250.00 every month.Well this month I was a little short $60.00 to be exact so I called and talked to a representative and told them that I'll catch it up next month they said that won't be a problem there may be a small late fee but no service interruption over $60.00.So this morning 4 days later from speaking to a directv rep. I turned my tv on to see my service IS interrupted.I'm seriously thinking of switching my service to dish network..

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1:58 pm EDT

DirecTV wthr... zip code...47348

I am seriously upset that we cannot access NBC...we pay for NFL ticket and cannot even watch all of the games. Trust me, you are going to loose much business if you cannot settle with WTHR...I watch a lot of NBC...couldn't even watch the end of Americas Got Talent...this WAS NOT the deal I made! I do not care what the issue is between this company and WTHR, but it needs resolved quickly! Julie Mizner!

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DirecTV Customer Reviews Overview

DirecTV is a digital satellite TV service provider offering a variety of channels and packages to customers across the United States. Their services include live television, on-demand content, and digital video recording capabilities. Subscribers can choose from different tiers, which provide access to sports, movies, and premium networks, depending on the selected plan. DirecTV also offers streaming options through its app, enabling viewers to watch content on different devices. The company caters to a diverse audience seeking customizable entertainment solutions for their homes.

DirecTV In-depth Review

Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.

Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.

Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.

Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.

Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.

On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.

Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.

Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you seek.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it to ensure it effectively conveys your concerns.

8. Submission Process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com for review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com to stay informed about the progress.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against DirecTV on ComplaintsBoard.com.

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