DirecTV
reviews and complaints

My name is Jennifer and I started getting the error message 771 last month. It would come and go and I called DIRECTV and of course they couldn't fix it so they made an apt for the service tech to come to the house. 30 min. before the tech was to arrive he called and said if I had dogs to lock them up. I explained that I was not aware of that policy no one told me prior to him and I was not able to lock them up. He said well I am not losing my job for you so I will not be able to come out. I was irritated but understood policies.

The error message did not come back until now and it's on a different TV in the extra room. I called DIRECTV 7/7 and again, they are not able to correct it and did not have much knowledge to the problem. They again made me a service apt for 7/9 12 - 5 arrival time. Someone from the office called me at 4:30 and canceled due to an emergency. I understood and was rescheduled for the next morning, 7/10, between 8-12.
No one showed or called. I called DIRECTV - they gave me a run around and even the TECH SUPERVISOR did not know how to handle the situation. It took aprox 10 min for him to reach dispatch to find the location of the tech in my area. They only think he could say was the tech's supervisor is going to call you in 10 min with the arrival time.
A recording called me 27 min later with the arrival time of 2:30 - 3:00. I still have not spoke with any one that is helpful, considerate or knowledgeable regarding this situation. Mind you, my 2 dogs have been locked in the kennel since 9:00 am. I AM MAD!
This is the worst disrespect I have ever received from DIRECTV. Ever since they merged with ATT - all problems. I'm going to switch!

I'm tiered of paying way too much for my Diectv services! Each month I get overcharged and I keep calling customer service to complain about it or to ask why it's too expensive and they always come up with an excuse and say the discount will be applied on the next billing cycle and it's the same thing on the next months bill. Something needs to be done. I've been a customer for over 2 years and i HATE their way of "having their customers satisfied". AS Of April of 2018 I should be paying roughly $70 and i have never paid that amount and we're in the month of July. I'm even considering cancelling my services and find another prover that will have my family and I satisfied with their services.

I have been a customer of DirecTV for many years and have enjoyed my tenure and services and have always spoken very highly of DirecTV until recent. My account is in such disarray and here is why:

In 2017 Richmond and surrounding town suffered a large hail storm which damaged most of our roofs. DirecTV had to remove the equipment from my roof to repair the roof. When complete DirecTV refused to reinstall the old equipment and stated I had to have the new equipment installed, unannounced to me that then meant I had to upgrade to new equipment and increased my subscription fees. I was appalled that DirecTV without my prior knowledge, agreement and strong armed me into this situation. In hindsight I should have cancelled my subscription right then, because what came next was a nightmare [up until then I had no problems with the service and cost.]

My service fees were around $97.00 and even though this was high for the amount of TV I watch, for me when something works well, you get good service and value I stick with it, however, this changed. I had many conversations with DirecTV representatives regarding the elevated cost now up to $120.00 and the service disruptions, and each month your representatives repeated how they valued my tenure and dedication and lowered my fees back to around $100.00, every month this became a conversation and the service disruptions never got any better.

I decided to go another route and go with DirecTV Now and changed service, again, unannounced to me, once you installed new equipment and upgraded my subscription you put me in a new contract that you never explained or disclosed to me at that time or gave me an option. This is unethical and questionable illegal practice, in which you now want to charge me $130.00 for early cancellation fees, while continuing to call me with many offers to change my mind as a valued customer….Really, how does that make a customer feel valued or how does that represent your company as ethical, caring and trustworthy?

The bottom line here is that you refused to re-install prior equipment, had not given me the options or disclosures of new service equipment, subscription or contracts at the time of taking the equipment down or up, and no other option than cancelation.

I am extremely appalled, and disappointed in DirecTV regarding their ethical and negligible conduct regarding this matter. This is unconscionable to think that DirecTV would railroad a customer and make them responsible for such breaches in service, fees and unethical practices. Even through your repeated lack of customer service treatment, contempt and breach, I have stayed with DirecTV utilizing your DirecTV Now services. I find this very difficult situation to be in and needs immediate rectification and expungement of cancellation fees.

Thanks again, for your time and attention.

Sincerely,

Cathi Holmes

I agree the new font is unreadable but my problems go deeper. Ever since AT&T took over we have had nothing but problems. The remote control of the TV is random. It will take off when you are going thru each channel on the guide and you end up 20 channels from where you started or more! Tonight the playlist would not load. I tried everything! After rebooting the genie and wireless unit 3X it finally started working. I have gotten new remotes, new dvr's and it does the same thing. It's hard to troubleshoot because of the randomness! I hope someone from AT&T knows about and is working on these things. Has to be a hardware or software problem. I am ready to throw this thing in the garbage. I pay $200.00/mo to be entertained, not aggravated

I James Grimm had an appointment scheduled for 6/28/2018 between 8 and 12 am for a installation of a new receiver . I called Direct TV at 1215 and was told my appointment was for 6/30/2018 between 12 am and 4 pm, after that I got the run around on the phone saying I had to just deal with it. I have a text and two phone calls confirming my appointment on 6/28/2018 and they are all still on my phone to prove it .I never changed the appointment nor was I notified of the change and reason .My current receiver is malfunctioning and unable to watch programs . My time is valuable and I have company coming in this weekend so now I have to be here on Saturday 6/30/2018 .Inconvenience on 6/28/2018 and 6/30/2018 . Very unprofessional way to treat a devoted customer .This is not an isolated issue.Also the language barrier between agent and customer, unable to speak or understand proper English .Problems being passed around to different agents with no resolution . Is this policy or lack of agents training.Very frustrated and disappointed . I have noticed that since AT&T came on board that so did these issues .Agents just don't have answers for problems.

We signed a 2 year contract with Direct TV January 14 (installed January 21st), 2017 in Costco in Moreno Valley. We agreed to pay $55/month plus tax for 2 years from the installation date. Starting in February, 2018, att/direct tv increased our monthly rate $3/month and told us to read the fine print at the bottom of the contract we filed, which said prices are subject to change at any time. What is the point of having customers sign a contract if the company can raise prices. Because of the small print at the bottom of the contract, which the Direct TV representative selling us the package deal did not disclose to us at all, the customer is required to pay any price increase during the 2 years and would have to pay to get out of the contract. ATT/direct tv gets more money and customer loses money either way.
We moved 1 mile up the street on May 11, 2018. Prior to moving I set up a date to move our existing equipment to the new location and was told that our contract will be honored until our end date in January, 2019. Upon receiving our first bill, Att/direct tv has doubled the cost, charging us $104/month. I called immediately, spent 1 hour on the phone two different times, both times was told I would get a call back from one of their supervisors to resolve this issue. I have yet to receive a phone call and do not understand why our contract is not being honored when we were told us moving would not change anything on our account. If you look at our account and listen to the numerous phone calls I made to ATT just from May 11th until today, you will hear the frustration, emotion and dissatisfaction with all aspects of your company. The right thing to do is to honor our contract (price) for the remainder of the months we agreed to keep and pay for the service and credit the additional amount charged to my current bill.

On 1/23/18 we switched from Direct tv to Dish. While the assistant hooking up the Dish network, my husband, myself and the Dish employee called into Direct tv and told them that we are cancelling our plan as we have switched company's. Direct TV continued to take the automatic with drawl out of our account for the next several months. When I noticed this I called back in on April 5th, and several times after this to let customer service know what is happening. On May 21st they told me is has been disconnected. This issue was escalated on 2 different occasions but I still have not been refunded for all of these months and now in June I get another bill that says I owe $30.20. This is not acceptable that we have to wait this long for reimbursement.

They also wanted to charge us for an early disconnect. We have been with you since June 2, 2015.

My records show that on each of these months you continued to withdraw money from our account.
2/12/18 - $63.26
3/12/18 - $68.49
4/12/18 - $68.49
5/12/18 - $141.23
Total $341.47
6/18 - you are still asking for $30.20.

Please reimburse me or further action will be taken.

Thank You

account #[protected] Stanley Monroe [protected]@aol.com [protected]
I have not had tv for the last 2 weeks.
I get the message that new software is available.
It starts downloading.
It finished downloading.
It gives the message 'software failed to launch.
every time I try getting tv the same messages just keep coming over, over, over, over forever.
When I call customer service the say they know of the problem but have not been able to fix it. They say they have no idea when it will be fixed.

I would like to make you aware of my issues. In April 2018 I was at an AT&T store in Selma Ca, we were told that we could save 1/2 of our Direct TV bill by opening up a new acct, so we did. We were told that our Choice Package would not change as far as the channels were concerned. Well that was a lie, we no longer have several channels until today when I had to change our package. I feel disgusted since I have been a customer of Direct TV for over 15 years as well as many family members. The first woman I spoke with today didn't give me much satisfaction, however the gentlemen I spoke with later, Charlie was extremely helpful. I was told by the woman that I would be receiving a 1/2 month bill for changing the package. That was all she could do for me. I'm appalled by the lack of customer service by the 1st customer service person. The amount of money we have spent over the last 15 yrs, paying around $148.00 a month is ridiculous. I am left feeling like a fool! (6/25/[protected].

I have just finished a very frustrating conversation with two of the DirecTV customer service personnel. I switched from Dish TV to DirecTV in January and was convinced to take the three premium channels since they were free for the first three months - even though I didn't want them and never watched them even through the three-month period. I was supposed to contacted prior to the end of the trial period to confirm that I wanted to continue with them or terminate them. I had no interest in continuing with them, but I was never contacted and before I realized it, I had been charged an additional $53.99/month for three months. They had sent an email to a wrong email address. I requested a credit for the three months on overcharging and was told by the agent and the manager that DirecTV had no way of issuing a credit. I find this hard to believe. Even small companies have a system to issue a credit when there have been improper charges. This is totally unacceptable and would like to know who I can call to resolve this. Your assistance will be appreciated. C. J. Hellier

I am the owner of a building of 4049 Powelton Avenue, Philadelphia, Pennsylvania. On June 24, 2018 an Aaron Crawford who resides on the second floor phone number [protected] illegally placed a dish on my roof porch of my home.

I informed the installler that I was the Landlord/Owner while he was installing the dish and that I did not want the satellite dish installed. The installer informed me that Mr. Crawford would have to cancel the order. I informed the installer and Mr. Crawford that I as the Landlord did not give permission to have the dish installed. The dish was very large and the nails are big and they have made large holes in the roof of my roof. I made an effort to contact several representatives of your company who hung up on me and/or made an attempt to offer me a sale pitch. The last representative Apple from the Resolution Department ID 8AB101H stated that the tenant would have to made the request to have this removed from my porch. I cannot take p pictures due to the height of my porch roof.

Please assist me.

[protected]@aol.com
[protected]

Been having issues with no signal every morning. Had to always unplug the box and plug it back on and sometimes still no signal. Contacted direct tv and they did some trouble shoot. Then so nothi h was still working keep Gerri g an error code. The agent said they get a tech to come out and look into the issue. Tech comes out and realize that my main box was malfunctioning so he replaced it with a new box. Then the tech repositions the satellite dish, days gone by and no issues. I now get my my bill and I'm being charge for service fee i never ask for plus it's direct tvs equipment falling. Called DIRECT TV and I'm told I'm responsible for the repairs. B.S. told them they don't take care of this B.S. charges I will move on to xfinity. By the way my bill comes out to $246.00 vs. $72.00 monthly payments.
Direct tv is a joke.

I upgraded my AT&T account from a base internet package to a bundle offer marketed for combining services with DirecTV. I signed up & they shut off the AT&T internet and set up an entirely new account. Once that was fixed, they scheduled a technician to install the DirecTV satellite. He never shows. 3 weeks later customer service calls me to resolve the service installation. The technician shows up this time installing additional and supplemental equipment to what we had in place currently. A few weeks later I get emails demanding me to return the equipment from my internet that was currently in service. A few more weeks pass by and I get billing statements from AT&T with hundreds of dollars of fees for non-returned equipment, packages I did not consent to subscribing to and they've deactivated my AT&T account access and migrated everything to DirecTV where I am given a new account number and new logins where I am unable to make payments or receive customer support for my previously active AT&T account that I had kept active for over 5 years at this point. To make things worse, the DirecTV promotional package which initially attracted my interest to upgrade had been removed and deleted from my account and a new package at 3x the price had been set up without my knowledge or authorization. This package also did not include eligibility for $400 worth of AT&T rewards Visa cards as rebates included within the package. BillShark, you are my last hope for retribution before pursuing formal legal action against this abomination. Please call with ANY questions to help your battle for Justice. Thank you!

I have been a customer of AT&T for more than 10 yrs with Directv as the TV provider. After I terminated AT&T, I received a bill from Directv for early termination fee due to the 4K upgrade which I cancelled a few months earlier. When I called AT&T, they said that they already paid all bills due to Directv. I called and talked to Directv to resolve this error and they said they will contact me via letter. The last I heard from them was through dcicollect.com on June 18, 2018. Still insisting on payment of $139.12 which I believed is exorbitant since I already cancelled that service. Please help me in resolving this matter as I have only 30 days to respond to dci collection agency. Thank you and hoping for favorable response.

I've been a satisfied customer for 14 years but this new on-screen menu is a giant step backwards. The font is small and difficult to read; the ability to jump forward 12 hours at a time in the Guide mode has been taken away so that it takes 48 button clicks to go forward 24 hours; two programs I never set to record still record and I cannot find a way to cancel them; the List function for shows I've recorded is awkward to use. I just don't understand why this change was made!

My family had DirecTV when I was a kid. I never heard them complain about billing or customer service but what did I know, I was a kid. All I knew was that it was awesome for us.
We switched to Dish once and Time Warner once back then. Neither were in the house more than a couple days.

Since then I've lived in Toledo, OH, Virginia Beach, VA, Cleveland, OH, and Detroit, MI. Having DirecTV in every location. At this point I'm wondering if the negative reviews I've seen are posted or paid for by competitors.
I've never had one billing error in the past 8 years. I never needed customer service, so I can't speak to that. I also thought it was ridiculous when I found myself smack dab in the middle of a tropical storm in VABeach watching the weather for updates on my DirecTV.
The only down side I can attest to is actually having the Satellite on my property, and frankly I just don't care.

i called you on may 12, 2018 for service to be installed and they gave me and install date of may 23, 2018 between the hours of 4-8pm the tech never callled or showed up so when i called and asked them about the install they told me that they were short on techs and that i would have to reschedule and they rescheduled me for june 2, 2018 between 8am-12pm and the tech never showed or called and when i called in they supervisor told me that i had to reschedule and that he promised me that my service would be installed on june 12, 2018 between 8am-12pm and the tech never showed or called so when i called them at 12:30pm they informed me that the tech would be calling me in half and hour. the tech never called so i called back at 4pm and they told me the same thang an d said the tech said if he had to work overtime that he would to make sure my service was installed never heard or seen the tech.so i called back at 9pm and told me that i would have to reschedule for june 19, 2018 and im very disappointed because i done had to take off work 3 times for this and i missed 120.00 dollars a im a single mom trying to make it but if i keep on taking off for this they gone fire me.so im not a satisfied customer right now.

Very frustrating today when called and talked to a bill specialist because my bill jump $37.60 more and he said because my promotion was expired, so I did asked him any possible to low my bill ? he said no so I told him that can I speak one of your supervisors but then wait in 20 minutes and the phone went thru. some body else instead and make me go over again and try to connect me to the right person but never happened second time and I meet the third one try to help but then she said my supervisor busy now so she asked my phone number so someone will call me later but never responded .This is not the first time, it happened many time since last year because my bill originally not as same as promised when I signed contracts and then the bill went up in 5 month ago because the company cost more .Every time I called never success or help but your guy always called me '' I am royalty customer '' but treat me like that .I am very appreciative your services and I will definitely move to some other company treat me bester .

I called today because my bill is much higher than I was promised when I switched. It's supposed to be $95(LIES) a month and the representative was VERY rude and even started laughing at me. I have NEVER in my life been so mistreated by a representative. I will not give Direct Tv another dime. I'm going back to Dish! SHAME ON YOU DIRECT TV! Your people are RUDE and unprofessional!

Since January when you upgraded your software my genie and remote have been freezing up I've had a tech come out in April and again in June 9th to fix the problem and they showed me the email you sent to the techs stating there is nothing anyone can do till the upgrade is fixed there is an old saying if it ain't broke don't fix it. I would suggest putting it back the way it was customers are posting your reviews as a 1 on bbb and consumers affairs as of fri i may be going back to dish due to your negative actions towards this matter please feel free to call me at [protected] to resolve this matter