DirecTV
reviews and complaints

Hello;

Direct TV account # [protected]

We don't know what else to do. We ask for your help. We have been told by many of Directive representatives that they don't know what else they can do! So, we're turning to anyone and everyone to ask for help in a matter that no one wants to help us with.

Here is the issue: On August 31, my wife accidentally paid our direct TV bill (online) with money she thought was going to our Mortgage payment. So, instead of sending $132.35 to Directive, she instead sent you $1, 904.00! About ten days later after our mortgage company started calling us to ask us where our payment was (and we have never, ever had a late payment in 20 years), my Wife was horrified to learn that she accidentally sent our payment to Directive (Our Mortgage Company is De-Tech. Hence, you can see how my wife could confuse in a hurried way, De Tech with Directive). On Sept. 15, she contacted Directive and found out that we had a large credit of $1, 771.65... which was the amount left after Direct TV deducted our monthly payment on Sept. 4th. OK. We can understand that. But, we obviously needed our excess money refunded to pay our mortgage payment. So we requested Directive on Sept. 16 to refund us the remaining amount of $1, 771, 65. Your representative seemed happy to do this and assured us that we would be promptly refunded the excess amount within 5 to 10 business days. We started to count the days and watch our mailbox. But when Sept. 29 came (exactly ten business days later) we did not receive any check in the mail from Directive. We decided to wait another 5 days. We then called back on October 6th and we were told by two different representatives of Directive to be patient... that the check will come shortly. But still, no refund. Then, another week later, we called again. But this time we got the names and ID of representatives who keep telling us that the "check is in the mail" so to speak. We talked to a representative named "Sean" or "Shawn" ID # SMO743. He assured us that on Monday morning, October 16 that we would be receiving a call directly from someone in the "Finance dept." of Directive who would explain the problem delay and fix everything. Come Monday morning, we received no such call.

Now... we are very upset. So I called Direct TV myself... and, I wait the usual 20-30 minutes to speak to a supervisor (and, I am sorry but I have yet to speak with someone who spoke English well enough so that I didn't have to keep asking, "What did you say" I don't understand what you are saying... please repeat that?"). But... after being transferred to two different"Supervisors"I finally spoke to a"Clara"whose ID is 92271. Clara was now the first representative to tell us that it isn't 5 to 10 business days but rather it is 10 to 15 days to wait to receive our refund (Business days)! What? We were told 5-10 days for three weeks by three other"Supervisors". We are now told its 10-15 days by Clara! We are now very upset. Because.. even stretching that out, 15 days, our check has still not arrived! We have not received any refund! NOTHING!

But... to make matters now extremely upsetting to us is the fact that we learned from"Clara"that actually our check had been authorized to be written on October 3rd! But... it was"conveniently"delayed and written on October 5th.. A DAY AFTER OUR OCTOBER PAYMENT WAS DUE! SO... WITHOUT OUR PERMISSION, DIRECTv DECIDED ON THEIR OWN TO SUBTRACT OUR OCTOBER PAYMENT OF $132.35 OUT OF OUR EXCESS OF $1, 771.65... without our permission! So now... Our refund... if it ever comes... is now shrunk down to $1, 639.88! What is Directv doing here? Why did you do this? That was done without our permission! Who said you could do that with our refund? That refund is ours and its our choice how we pay DIRECTV.

So now... we have two major problems with Directv and we need someone other than the people we are only allowed access to, to talk to someone on the phone who does clearly speak for Direct TV and who can truly get things done to help us with this and return our refund as you had said you would!

1) DIrect TV owes us our refund... which was approved on October 3, which was $1, 771.65. Then, we can choose how to pay you for our October payment! (And we are great customers with an impeccable payment record for many years) We don't want to continue to be given the"run-around" by your representatives who tell us conflicting directives such as refunds take 5-10 days... then its 10-15 days, or.. that its in the mail... etc.

2) We want an explanation as to why your company chose to take money out of our refund to pay yourselves without consulting with us! That was so wrong and if we do not hear a plausible explanation, we will continue to raise this matter with as many people as we can because we have been directly mistreated and abused by directv... by your careless use of our money and reluctance at refunding us properly in a timely manner. We have always made our payments to you in a timely manner and yet your company has treated us so unfairly and without any urgency to help us solve this matter. We now appeal to you.

The latest story that we have heard from Clara (who called us back Tuesday of this week) is that we will receive our check by this Friday. Yea, right. We have heard that before.in fact... several times. We have our doubts because of how we have been purposely mislead so much in this matter. Think of this... would you put up with such a delay... (about 5 weeks) if you accidentally paid over $1, 750 for a bill and needed that money returned in order to pay other bills... but were continually given the run-around for 5 weeks and still haven't received it.
So... please... What can you do for us in this matter? We need your help in resolving this matter... please.

Direct TV account # [protected]

On Wednesday, October 25th, while installing an irrigation system for our home, inadvertently, the work crew cut the line to our dish. Because my wife was hospitalized for surgery, I did not turn on our TV on Wednesday, but when she returned on Thursday afternoon, she turned on the TV and realized that the cable had been cut.

Our landscaping crew, was immediately able to identify where the problem was and we called for service. The service was scheduled for between noon and 4:00 today (Friday). We considered that acceptable and were looking forward to the restoration of our service. We have been DirecTV customers for over 15 years and subscribe to a large number of products.

At 2:00 our time, we received a phone call from DirecTV indicating that we need not worry and that we would be receiving service before 4:00 our time. At 4:25 or so our time I called to find out when we would be serviced. I then was told that our service was postponed and that we needed to be rescheduled. I insisted that the service be provided as promised. That plea when nowhere. I was given the opportunity to reschedule, but I then demanded that I speak to a supervisor. I was on hold for over 20 minutes and I never had a chance to speak to a supervisor.

I subsequently made a second call and was able to talk to another representative. I recounted what happened and she could do nothing other than to offer a rescheduling, which ultimately I accepted. I asked to speak to a supervisor, but this time, after once more a lengthy wait, I was able to talk to a supervisor. I recounted what had happened to us and she was not able to offer more than a rescheduling on Saturday, once more between noon and 4:00. I asked that we be put in at an earlier time (8 until noon), but she claimed that she would be unable to do so. Quite frankly, we have sincere and now well-grounded fear that we will not receive the repair service even then.

The supervisor I did talk to did indicate that she was able to find a reason that we were not given the service promised. She said (and for the first time we learned) that DirecTV did not have enough technicians to provide us with the service that they have promised us. However, they hadn't told us that at any time until two and a half hours after the deadline we had been promised and no one else at DirecTV knew that that was the case and obviously they refused to provide overtime so that the work would have been done as promised to us.

While we very much hope that DirecTV will actually do the repair tomorrow as promised, we have absolutely no confidence that it will take place. They have shattered our confidence in them by failing to come through with their commitment to us and by failing to inform us that they were doing so.

I cancelled Century Link and Directv in August 2017. Century Link sent me a check for over $200 because I always pay ahead. Directv said they would send a box for the receivers and chips. It never came. They keep sending bills saying we owe them. I tried to call the number on the bill and keep getting shut out when they ask for the phone number as it states the bill is overdue!
Now they say I have to pay for months and a $10 disconnect bill. No way am I going to pay or something Directv messed up! When I asked to speak to a supervisor no one was available. I did not want to be angry with the person on the phone as he was not the one causing the problem, but it is very frustrating. I will not pay for your mistake. II will wait to see if the box for the receivers and remotes comes in seven days.

7/17/17 notified we were eligible for a receiver upgrade with free nfl ticket.
8/6/17 new receiver installed
8/28/17 $20.99 protection plan showed up on bill - requested it be removed and it was.
9/17/17 nfl ticket charge on our bill of the first month, $46.99.48 minute phone call (irvin) with multiple long holds waiting for them to agree to remove the charge as we were promised on 7/17/17 the ticket would be free. no resolution at the end of the call. never have I been more angered or frustrated with a customer service call. it was as though he kept putting us on hold thinking we would just give up and end the call.
9/21/17 another call (ireen #[protected]), multiple long holds, 40 minutes long in total & we were told the amount would be refunded
9/28/17 bill shows no refund. open a chat (sandy) to find out where our refund is. she said it would be refunded on our next bill. (photo of screen shot attached)
10/20/17 bill still shows no refund. called (beth) who said it would be put into the system 'immediately' and I should be able to see it online the next day. that was lie because it is now 7 days later and nothing.

I can't find an address to send a complaint letter and calling is utterly useless.

On 26 Oct 2017, I had Directv/internet service installed. Services were purchased through a contractor at Walmart. I had inquiries about the reliability of service since I had Directv before and satellite service was not very reliable in rainy weather. Service advisor stated that they had new systems and there was a 99 percent reliability of service. The service went out several times during light rain. The internet service was slow and at night time would not be able to search the internet. Upon cancellation of service I was told that I had 24 hours to terminate service without penalty. That to me seems ridiculous. That was the first mention of such a short period of time to determine if service is adequate. I have been sent a bill on my account #[protected] For a fee in the amount of $460.00 for early termination which I do not plan to pay. Please look into this matter and advise me accordingly. I canceled my Directv service on 17 Oct 2017. Thank you very much for your immediate attention to this matter.

Leon Pleasents

I got charged 400 and plus dollars for a service I was not using, I spoke to a bunch of people and they said they would fix it but they would just transfer me to someone else, this is [censor] ridiculous, a service I was not using and you charge me, I told all the people I spoke to the same thing and they would transfer to someone else, terrible service terrible, I want my money back because that is unacceptable, I will never use this service again, its a rip off and a disappointment

I requested a promise to pay as I do every month and I request to make my payments at the end of every month. I have been doing this at least since April of this year. I was out of town for a funeral and returned home yesterday and my services were interrupted. I am only requesting an extension for 2 days until Oct 27 then I can make my payment via debit card. I called and spoke with several representatives who explained that requesting extension and promise to pay are two different things. The system is set up which does not allow me to request an extension but rather a promise to pay. However, I did not receive a disconnect notice. I also asked to speak with supervisor which I was informed they would have one return my call. I have been a customer with DirecTV for several years as well as an At and T customer. I am considering switching providers. Any assistance will be greatly appreciated. Thank you

I moved into a duplex 2 years ago, the people before me must have had Direct Tv. There is still a dish in the back on the fence. Today the wire going from the house to the garage is extremely low. I called to see if a professional could come out and verify it is theirs and either remove the wire or tighten it. I was informed that it is not longer their problem. One of the reps told me I could just cut it down, without even having someone come tell me for sure it is theirs! What if I did what she said and got electrocuted because it was not connected to the dish? How in the world am I to know there is no electricity going into that wire? Why wouldn't they send a professional out to take care of this for safety reasons? I can only see the wire go from the house to the garage, I can't see if it is connected to the dish or not. I asked to speak to a manager and he also said it is no longer Dish's problem. That I could call whoever I want, its just not gonna be them. How am I supposed to know it is for sure a wire without no power if no one will come out and check it?

My name is paul barbour and I am calling about charges 2 on my directv account ([protected]). On [protected] I spoke with a representative mike at directv on 11:30 am. I was trying to get the nfl ticket that I though that I already had it. He informed me that I should have had that already for free. I informed him that it was showing that I had to order it. He instructed me to just order the package and it would be taken off my bill. I did that and received my programming. The following week my nfl ticket did not show up. I called directv and they said that I did not have the nfl ticket and that the representative told me the incorrect information. The representative fixed the information and I got the nfl ticket. When I got my bill I noticed that I was being charged for the first installment of $46.99 for the nfl ticket and $49.99 for nfl pay per day. I called on 10-24-2017 and spoke to a supervisor named maria badilla (Employee number 2126819). I explained all of this to her and she said it was nothing that she could do and she would not reverse any charges. I explained to her what I just explained. I was told something and it hasn't been done. I am not paying for both the nfl ticket and the nfl pay per day too. I would like for what I was told to be done and cleared up asap. I hope this matter can be cleared up and I look forward to hearing from you.

Sincerely
Paul barbour

I have a copy of the mail in redemption that was well within the parameters of the time from for redemption. I mailed this 11/2016. It is now almost 1 year later and have called and called and been transferred, hung up on, not called back, been told that I am no longer eligible for the redemption, talked to at least 10 or more people, told it was on it's way etc. Etc. If I owed direct tv they would not be happy ; however since they owe me something it is not a priority. I cannot believe a company of this size is this terrible in the customer service dept.! I will fight until next month, one year from the day. At that point I will get a new service and I will turn to social media and any other venue I can think of to deter people from using direct tv.

On the evening of Thursday 10/19/17 somewhere about 10:30pm I called Direct TV concerning coming back to Direct as a customer I have been one in the past. The over aggressive agent and I discussed packages. After finding out Due to my location I could not get a total bundle and that's what I was seeking the call was terminated. The next day I get a text from my credit monitoring service That my credit was charged with a inquiry. During our conversation There was no discussion about my credit rating. He did not ask my permission to run a credit check nor did I ask him. I think It's disrespectful and unlawful for your employee to go into my past file a former customer and perform a credit check without permission that will do harm to my credit score. From his action that tells me its company wide policy. And I have lost total respect for your company. And this gives me no other choice but to go to social media and tell other people about your policy. And I plan to register a complaint with the States public utility commission.
Mr Ernest King Jr

I've had problems with my bills and have had to call every single month for the past six months to have them "fix" it. Each time I wait on hold for almost an hour, just to have them transfer me to 5 different people and every single time I get no answer. They over charge me every single month. And when I explain to them that they billed me wrong, they blame me. Telling me that I "just need to pay what they tell me to." worst customer service. If I wasn't in a contract, I would have cancelled months ago. 🙄

We closed out our account with them in the beginning of august as we were moving out of state. We waited for almost a month for the boxes to be sent to us to return our equipment so we would not be charged with not returning the equipment. We were told that we could return the items at our expense however we would be reimbursed. We even followed up with a call about a month later and was told that the reimbursement was being worked on. Now upon calling checking on our refund, we are told that since the employee told us the incorrect information and we are screwed out of our money. Spoke to 3 people on the phone over an hour and finally upon speaking with a customer service manager was told that is not how things work and although their person told us the incorrect information that they cannot make this right for us.

when I called to sign up for service, I was told that an activation fee would be billed on my first bill. when I told the representative that I was going to go with another provider that would not charge the fee I was told that all I needed to do was to call customer service and they would refund it to me. so I call customer service and was told basically that I was lied to and they can't reverse the fee. I asked to speak to the supervisor and she told me the same thing and because I have no proof that I was lied to, there is nothing they will do about it. Direct tv = LIARS. THEY LIED TO ME TO GET MY BUSINESS!

I spoke with Kelly on Friday trying to find out why my bill that is normally 160 or for two months 320 now $ 456.00. She was more concern with when I would be paying the $456 than why my bill had jumped so high. I have been a loyal customer to Direct Tv for 10 years! I have 2 weeks to make this payment, it will be paid! I re worded the questions several times, and all she gave me was long pauses and reassurance that my him would go down for future months once I paid this one. She couldn't Give me a specific reason. At one point in the conversation I told her that's the question I asked you but whatever we're getting now where. She said thanks for calling AT&T/Direct TV. Before the merger Direct TV customer service was great. I AM A 10 YEAR LOYAL CUSTOMER AND NOW CONSIDERING SWITCHING TO DISH OR COX!

my wife & I went to cosco to shop in northrige ca there was directv booth there. he said Hi! are you happy with your direcv I said yes but its expensive. he said if your wife has a different las name & email ill switch it for the new promotion. I said how about early termination fee? he said we will wave it. so we did it next thing I know I got a bill for it. so I called directv they woul;dnt help me because they said its the third oarty hAS nothing to do with us. thats such a BS. THERE SCAMMERS & NO ONE CARED TO HELP ME AFTER TRYINF SEVERAL TIMES THY CANT BE TRUSTED.

My local NBC Channel (WTHR-13) no longer accessible due to dispute over retransmission fee. Almost 4 weeks now. Repeat calls to CS and tweets to DirecTV Service - no resolution, no response to tweets, and ridiculous responses to direct messages. Pandora hasn't worked for 2 weeks... called CS, was told their engineers are "working on it". Still no Pandora as of 7:00pmEST today. Told them I was terminating service 2 weeks ago and that I refuse to pay early termination fees because they are breaching my contract. They promised a supervisor would call in 24-48 hours. No call received. I need a written agreement that they will not charge early termination fee

I have been dealing with you for over 6 months now, I have complained to the BBB and will send them a letter again.in June of 2017 I did speak with Maudi in the presidents office she assured me my bill would be no more than 125.00, well that was a joke I have had to call every month since because my bill in incorrect. I pay the amount that is owed online then they tell me I did not pay in full and they keep rolling over into the next bill. This is a huge scam and totally illegal! I spoke with Oscar who hung up on me when I asked to speak to a supervisor, then when I finally got a supervisor after one hour. Sebastian he read off the same paper as the representatives that I talked to before he did not listen and he talked over the top of me. I want my bill fixed immediately! I do not owe you 174.00. I will be writing the BBB again you can not rip people off and your customer service is the worst! Resolution of my bill is expected today.

Brian and Terri Van Vleck
13901 mead creek
bath, mi 48808
phone [protected]

I signed a 2 year contract on a special promotion and never one did they tell me I would have to sign up for some kind of ATT service after the first year or my bill would go up. I would of never switched from Dish if that would be the case. I called and they could not provide me with a signed contract where it states that. I feel that I have been misrepresented just to get a sale. All I asked for was to keep the special promotion price offer for another year and your company declined it (Michael #[protected])
I will not give your company a good report or will I continue service. I am going to go back to Dish. I had been with them for 14 years and they never once lied or misrepresented themselves.

Specifically asked a million questions before I signed up so I wouldn't get screwed and they still screwed me. I am in the middle of a 2 year contract that was in writing for 24 months with final cost per monthy of $50. They jacked it up to $85 per month. I talked with them the first time online and they said there is nothing they can do. I just called and the guy on the phone claimed he went back to dicuss this with whoever which is BS. He just put me on hold for 40 mins and tended to someone else. I want my service discontinued with no early termination fees. There has to be bigger penalties for all of the bs the phone companies and other services that pull this crap all the time.