DirecTV
reviews and complaints

My 83 year old mother has lived in her new, smaller home for three years with directv service. Directv has been charging her for four additional tv hook ups. She only has had three TVs in her new home with basic service.

After her new service was established in a much smaller home with only three TVs, it was gross negligence of the Directv service technician, or elders abuse, failing to adjust her newer, far reduced directv service.

She has been paying directv at least an average of a $24.00 additional monthly fee for three years.

By calculation, Directv owes her at least $864.00.

Contacting Directv with a formal complaint is extremely difficult. There is no satisfaction with foreign phone operators. There are no mailing addresses, or a physical address.

Directv overcharges are a clear conspiracy.

It stopped working around 11:40 am today (April 19 2018), I called the did something, tried rebooting, them tell I have to have a service tech. Come, (no problem to me) yet here it is Thursday and they tell They can not get a tech. here for 1 week April 26, 2018 (I have no service) again I have to wait for 7 days before they correct there problem and get my service up and working.

I cancelled my services in 3-6-18. Balance due at time is 241.00. I refused to pay until I got my final bill and information to send equipment back.
Customer service rep told me it will be 30 days before I receive my box to return equipment. (I have no contract with them anymore as I was with direct tv for 14 years)
They kept sending me letters that my service will be disconnected in such date. I called and asked why am I getting this information when I cancelled my services? I still have no return information. I them get an email that my bill is now 281 and change. I call customer service and ask how my final bill goes up 40$ in 2 days? The representative could not answer why and seemed a bit stumped. It has been less then a week and now my bill is 386 and change. I'm at the point of seeing my attorney because I know I am not the only person AT&T is doing this to.

Installer neglected to go over the contract with me in detail, used the cervix for 48 hours and on the second day of usage the rainy weather knocked out service, the following day I cancelled service and made arrangement for pick-up of all the hardware required for finalization. Now I have a huge bill of $544.00 and didn, t get thing whatsoever to suggest I might have made a mistake in doing so. Please clear me of this charge as its not a good business approach and behaviour on behalf of this company, s procedure.

Account [protected]
Signed a 2 year contract in march 2017 for 2 years. After 12 months. I'm required to get an at&t service to keep the promo discount got it now you are making up the rules as I go. Account has to be the same address, account can't have another name on it, I have to be the primary account holder, it has to be bundled, etc etc etc. The representative did not mention this, and the contract does not state any of the above. It is about the money, my satisfaction or control? You are getting payment for the at&t service I now have

I' am getting another service, because you suck. You will not be referred but, bad mouthed. You are not going to force me to continue using you services. Contract or not. Having better service and package offers is more important to me than your threats of charges, though I may have to pay them, it's a one time thing, it will be your loss.

You have made it impossible to reach the cooperate office.
Almost every month I had to call for corrections on my balance due to a nickel and dime tactics.
Each time it rains or the wind blows, no tv, and no reimbursement
Your lower packages suck, and the channels are are not worth the money you want for them.

This company is pathetic. Making customers sign contracts, trying to make your customers bundle with you, using the treat of charging if they cancel contracts, possibly effecting their credit, raising the service fees, or dropping the promo discounts when the services are no longer wanted, and have found better options. It's your fault if other options are chosen, and you get dropped. Didn't read anything in the contract about what you will do, when your customer's are no longer happy with your services.
You may have many customer using your services, buy why?
Is it because they like the services or is it because they are being forced to use your services due to contracts?
How long will you keep them? Until the contracts is up?

Dorothy brooks [protected]@verizon.net

I initially signed up on a promotional deal at a monthly billing rate for my 1st year. After install and first bill was almost doubled. I been contacting customer service each month the get it fixed, of course with no luck. They would give me a credit, supposedly each time I called, howevere, it turned out that it was not a credit because they would just apply to the next month billing. Being fed up with the way they ignore the issue's, I decided to cancel my services. Now they tell me that there will be an early cancellation fee and additional fees for the install? Why would I be subject or held hostage for something I did not sign up for.

What is the legality of trying to dispute the shady business practices?

Had directtv for years. (acct. #[protected]), here, MASS and FL. Never had a problem until AT&T comes along, and all the common sense and logic go down the drain. The customer service people on your phones are either very dumb or its their first day on the job, either way is not acceptable so we cancelled the account. Called and cancelled, and it was about a week before we got the equipment shipped back to you. We were told, on the phone, that we would be pro-rated for the month. You sent us a bill for $148.62, which is the entire month. I have called back several times and dealt with the ignorance of your customer reps, which is so trying to anyone with a brain. My bill was $148.62 divided by 3 =49.40/unit. My share is $49.40 and yours is $98.80. So I will be sending you a check for $49.40. to never, ever have to deal with such ignorant people — never ever again.

I sold my house in November of 2017, suspended my service. In Jan of 2018 a Direct TV technician came out to my condo and said he could not put up a dish. He called his supervisor and I called Direct TV to explain due to no fault of mine I was unable to continue the service. Which I had for many years. I continue to receive bills. I have called multiple times to resolve this issue. I do not believe I should pay an early cancellation fee as it was not my doing to not continue to services. Below you will see the most recent bill. As a FYI: I have filed a complaint with the Attorney Generals Office here in MA. I would appreciate you taking care of this issue.
Account Ending In: 4849
Dear ANN,
Regrettably, your DIRECTV service was disconnected on 2/12/2018. In approximately 7 days, you'll receive a bill. If your service was cancelled before the end of your agreement period, you will see an Early Cancellation Fee on that bill.
Dear Valued Customer,
This is a friendly reminder that your account will be past due in 3 days.
To avoid service interruption, please make a payment in the amount of $79.45.
For your convenience, we offer a variety of easy payment options below:

Sincerely,
Ann Burke

My services with directv ended when I returned their equipment on 12/13/17 by fedex (rma 2616905) and paid the final bill of $9.87. On february 5th, 2018, I received a statement dated 1/29/18 - acct#: 2616905

Previous balance $ 0.00
6 charges - ordered 1/2018 via remote.
Charged on 1/08/2018
New charges: 84.86
Total amount due $ 84.86

How do I go from a $0.00 balance to $84.86 total due with no directv service and equipment after returning the equipment in december 2017?

After talking to directv on numerous occasion's, I was told the charges are from 2014 and there is nothing they can do. Why am I being charged when my bill says ordered 01/08/2018? I have nothing stating on my bill "charges from 2014"!

Shouldn't 2014 items be on a 2014 bill not 4 years later?

I would also like for this to not appear on my credit report as an issue especially since my account was always in good standing.

Thank you

Offered a 12-month $35-off promotion when I signed up for service in july 2017. Got a note in my november bill that my promotion rate was canceled. Unable to solve, never get the same answer twice.

Promises of return phone calls go unfulfilled or delayed. There seems to be no dedicated number to call with complaints or questions.

Quite possible the poorest customer service I have ever encountered.

I have been a customer for 10 years... I had a premium package and the nfl ticket for most of those years. I have paid to have equipment replaced and updated,. I have been getting the error 771 for the last few months. Finally had enough and called to get it fixed. You guys had the audacity to try and charge me 99 bucks to come out and fix "your problem" or pay 7.99 for a service warranty. I call that bs. It is either alignment of dish or equipment issue... Canceling - I just want you guys to remember that there is a cost of doing business. It is your choice to hire contractors for installation or fixes. I am done with direct tv - I wish your company the best but I want nothing to do with you guys anymore.

I have had a problem from the beginning with your company. I was promised a $200 gift certificate. All I have gotten are delays, time spent on endless telephone calls, lies and blame for others representing direct tv.

I was also given an original price which was supposed to be effective for the entire term of my contract. I had switched to your company in order to reduce my cable bills. After a little over a year, my bills are higher and continue up with no explanations or other offers. Apparently once you have a customer committed to a contract, you feel that you can treat them any way you please. I will not stand still for this and plan to make your company miserable for the way you handle your commitments.
Over night, you 'upgraded' your service with a new guide program. You have blown it. The upgrade is horrible. It makes using it and your service impossibly cumbersome. Is this the best your programmers can do? The font is smaller and not legible. The method for using it is not intuitive and not well supported by the remote. I do not want to go to school to learn how to deal with your new programs.
I am not a satisfied customer and plan to do everything in my power to make that point clear.

What is with this new terrible menu! The letters are much smaller and way more difficult to read. There is waaaaay too much going on in the screen. The color code along the channel row is terrible. When I go to my recording list, it shows the info! I have multiple recordings of a show and have not even selected which one I want and you take up half the screen to show me a definition I am not ready for yet. You have to look at the screen for 5 minutes to locate the channel and time of day it is so buried in crap on the screen.
I set my favorites list, now, every time I turn the tv off, the next time I turn on I am back to all channels.
This is absolutely a terrible screen. Whom ever made this decision should be fired! No one in their right mind could ever think this was an improvement.

When I contacted directv in feb 2017 regarding services and costs, I was asked if I had at&t service and I answered yes. I have the cell service phone number and was told I qualified for $55 off my bill/month for 24 months. I received the $55 credit ($55 off $119 for 24 months with qualifying at&t bundle) for 13 of the 24 contract period. On the 14th month bill the credit was removed and directv representative(s) suggested I sign-up for an at&t unlimited agreement and receive $15 off my directv bill. I explained I was inquiring to what happened to my first offer of $55 off. I was told that they do not have a record of me having at&t service and to contact at&t (weird since my bill says at&t/directv). Contacted at&t and they confirmed I have qualifying service and have had since dec 2007. But they can not do anything on directv billing. I have attempted via 4 calls = > 7 hours (I have recordings of each call) to get both parties on the phone at the same time to help me receive my discount or cancel the directv because they are unable to honor the offer they gave me for the full 24 months. I am on hold now with vicky 2007206 while she reviews my account. Each company passes responsibility to the other.

I am getting "[censor] tired" of this damn test coming on as much as 6 times a day interrupting daytime viewing, weekend viewing, evening viewing when watching news, shows, or programming.
What the hell is with this! I don't need a super colossal hd or whatever to cause my tv to burn my eyeballs out. If training do it after 1 am in the morning.
Now let see if someone has the [censor] balls to explain this to me!
[protected]@yahoo.com. Other wise I am dropping this [censor] and going with dish tv or spectrum.

Thank you for your time.

My problem, my issue is with directv!
I wanted hallmark mystery & movie, called in to directv...
I was told that I had the wrong pkg, they gave me one cheaper & better...
Did not get the channel, called in...
Told I was given the wrong pkg, changed...
Did not get the channel... Called in & was told it would take 24 hours to get the channel & the pkg was changed...
Did not get the channel... Called in, told that I had the wrong equipment, service would have to come.
Service came... I am a senior citizen< >widow... I was told that I needed new equip & dish & bury cable no... I cannot do it!
Sooooo I do auto billing... Did not pay attention...
Finally looked at my bill, wrong in trusting directv...
Have had their service & paid them for 20? 30? Years? Not one missed payment... I live in the country/ two choices of directv & dish...
Found the bill 17.99 hbo/ didn't ask for /didn't watch ever, didn't know I had it & 15.00 for preferred xtra? What does that mean?
Called in... Talked to cindy (after a long conversation) she told me I would get $ back on my next bill...
Did get $53.97... Supposed to be $218.00 for hbo plus $180.00 xtra...
Called in & talked with pern... Can't fix/computer will only pay $53.97 not $398.00? Was on hold for management & they hung up...
Directv has my number... They did not call me back... Recording says monday busy... Waited all week for a call back...
Beware! Do not trust them! Bait & switch! What have they done to me for alllllll of the years?!
We know the calls are recorded & the computer screen of my account has all of the info...
I have hundreds of channels that I do not watch... Sport, religion, spanish, gay, infomercial... I pay for them... Can not get what I want...
They advertise $35.00, $50.00, etc a month... Why after 20-30 years do I pay $119.09... My needs are little...
In my opinion... Directv got toooo big when at&t took them over plus with iphone tooooooo much power...
Now! At&t and time warner want to join... Noooooooooooooooooooo they are... Bad for the paying public... Really bad!
I waited for a week... What is my package? My refund? No call from directv... I told them that my next contact is the fcc...,
Please! Please! Help me! What! What! Am I supposed to do?!?! Help!
Thank you for your time.
Sincerely,

Sharon hudelson

My name is josue joel baez. I recently had my service installed for the first time I have direct tv. Within an hour it was disconnected. Rsh disconnected my service due to a back balanced that was left from a family member. It is not right and fair for me that I have to go through this. The representative were very rude and not wanting to work with me. I want to make a dispute to direct tv for messing my credits up. On the bill I got it was negative 200 when it was 0. So I want to dispute the false credit. I don't even have the service on and you guys are messing my credits up.. I was upfront with rsh about me paying my bill always. For them to shut my service and then mess my credits up like no. I never had negative 200 on my credits. So im disputing that.. This is none sense
... Its outrageous and uncalled for... You guys say you guys are the number one tv service in the world but when I put my service it's shut down. Like are you serious...

I resigned my contract in february.
My contract was for two years and my bill would be 67 dollars a month starting my next bill.
The representative then said for being such a good customer. He would cut my current bill january in half too.
Then on my february/ march bill I get charged for the discount the representative gave me on my january bill. When I called direct tv they said that's not what he did and they told me I am not getting my money back. And if I want to cancel they are going to charge me.
That's not what was said when I resigned up.
The discount for january was an additional credit outside my new contract. I have the recording of what the guy said.
It was not suppose to be the start of my new contract. And it was certainly not suppose to be added to my bill this month. I asked to have the message replayed as proof and they wouldn't do it. They also wouldn't listen to my recording of the message. And they said they will not return my 100.00 additional dollars from my account. They also hung on me, twice!
I am reporting this to the bbb and I am contacting a lawyer since I do have the original call recorded if I don't get my money back and a response from this message.

In february I switched from directv to dish tv so I had to return equipment to directv or they would charge me $145.00. They sent me a letter telling me to put the equipment in a bag along with my account number, take it to ups and they would take care of everything. When I took it to ups I was told they couldn't do this because it had to be a ups store and they were not a ups store and the nearest store was 50 to 60 miles away. So I came back home, called directv, explained the situation and asked what now? She definitely wasn't the friendly type but told me to take it to fed ex and they would would take care of it. Not wanting a repeat of the ups fiasco I asked her if she was sure and she snapped back at me a yes. She wasn't about to check at all, maybe it was above her pay grade to do so. Anyway I made the trip back to town to fed ex and of course it was the same situation as ups, it had to be a fed ex store. I came back home, called directv again, this time got a nice woman, explained the situation and that I wanted a box because I was not going to drive 50 or more miles to a city I didn't know my way around to return some equipment. She did what she had to do while I was on the phone with her, then told me that I was all set and would be getting a box from fed ex. Two weeks or so later I still had not received the box. On march 15, 2018 I called directv and again explained the situation and asked for a box. He then spent the rest of our 28 minute phone call trying to recruit me back to direct, telling me of all the discounts and deals he was going to give me. I told him I wasn't interested, all I wanted was a box. He wasn't listening and I knew I wasn't going to get a box without getting nasty which I didn't want to do so I hung up on him. I then immediately called directv again hoping to get someone that would listen. That didn't happen. This one wasn't quite as bad but there wasn't going to be a box so to get out of this one I told him I would check with dish tv to see if I could get out of my contract with dish tv. This call lasted about 13 minutes. When I hung up I knew that no matter how many times I called I was not going to get my box but I was up for one more attempt but a different strategy. I went to directv where they had a chat. I got a nice lady named mary. I again explained the situation and she left for a while and then came back with jackson pack n ship. She said if I take it there they would handle it. She had been gone for a while so I thought maybe she had done some research on it so like a gullible fool I gave up my quest for a box and went to jackson pack n ship. Same old story, they handle ups stuff but are not a store. The man I talked to said he has even called directv to tell them he can't do it. So here I sit, I still have the equipment but no box to return it in and evidently no way of getting one. All I want is a box to return the equipment and have the $145.00 wiped off of my account. Interestingly enough directv no longer has valid credit card numbers for me. I know I will never be able to prove this and it could be a coincidence but I don't believe in coincidences. On friday, march 16, 2018, the morning after I hung up on the directv ultra pushy senior agent, I got a call from my bank the first thing in the morning telling me there was some suspicious action on my credit card and asked me to verify whether or not they were my expenditures. There were around $1, 000 worth of charges on my card made that morning and they weren't made by me. My card was in my wallet so I hadn't lost it. I haven't been out of the house or charged anything on my card in over two weeks. Like I said it could be a coincidence but I don't believe in them but I will never be able to prove it. I do know one thing, directv will never get my credit card numbers again. My directv account number is [protected]. My name is d.J. Ross

I had issues with direct tv service and called to cancel service because of poor repception and hired comcast services. I got a bill from direct tv for a month that I didn't have their service because we were using cable didn't know thy had not disconnected service until I got direct tv bill this caused me to dispute in principal this was not my fault I refused to pay this was on their end they should have disconnected when I called in and told them to. Now 9 years later they are trying to collect.