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DirecTV / faulty hd receiver replaced

1 Columbia, SC, United States

I had an issue with no display on my TV several months ago. The technician came out took out my HD receiver, fixed the display but did not replace my HD receiver because he did not have one in the truck. He installed a Standard receiver with no HD picture. I finally called Directv back to change my receiver back to my original equipment, the HD receiver. Now that I installed it myself on Sunday, 9/10 I received an email from Direct Tv informing me I am now under a 12 month contract for the equipment I originally had. Should I call the FTC, FCC or BBB about this unfair practice? Also I have the extended warranty plan with DirectV and have been a customer with Premium channels for 10 years.

Sep 13, 2017

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