DirecTV
reviews and complaints

Our family was a loyal DirecTV customer from 2001 to 2017. After 16 years of service, we elected to go with a new provider. Mainly because we disagree with the way "loyal" customers are treated (eg many perks for new customers while existing customers receive very few incentives).

I called on August 3rd to discontinue service with DirecTV. This was after already establishing service with another carrier and having physically disconnected all of our receivers. When I called to cancel, I was assured by the rep I would receive, within 7 days, return labels and it would be my responsibility to return our receivers and equipment within a set amount of time. Fast forward to last week (8/17). My husband called to inquire why we had not received the return labels and was told the account was still active but he was not authorized on the account so they couldn't speak with him. My first availability to call again was yesterday (8/31). I was not concerned as I had detailed notes regarding my prior conversation on 8/3 and request to cancel service. After going through the automated service and being transferred 3 different times, I finally landed with a rep who once again asked me for my name and address (ridiculous to have to repeat this every time you get transferred somewhere else). This rep was respectful and simply trying to do her job, however, here's where DirecTV crossed the line. The rep advised that she could see the notes from the other rep and that I had clearly called on 8/3. However, the termination fee had now increased from the $130 I was quoted on 8/3 to $240. When I inquired why, I was told "the other rep misquoted you". I was also told that the cancellation only goes into effect "today - 8/31" as the rep cannot make the cancellation retroactive to when I actually called on 8/3. Are you kidding me? You have notes that I called, your rep didn't do their job and now I have to pay more for a service I clearly did not want, had requested was cancelled and did not use? Not ok. I asked to speak with a Supervisor. I was placed on hold and while the rep continued to check back with me from time to time, after waiting another 18 minutes, I let her know I had a prior commitment and could not wait any longer and that I would be disputing the bill - which I intend to do.

DirecTV/AT&T - you need to get your act together. Wonder why people are leaving - here's a prime example. Upon receipt of my closing bill, I will be disputing it and will not pay more than the $130 quoted to me on 8/3.

Want my DirecTV account #? I welcome someone actually looking into this and offering some resolution. My account # is [protected]. The phone number on the account is accurate.

In Early 2016 I was with AT&T Verse and was having billing problems and was told I could switch to Direct TV because it was now a part of AT&T. Having no idea that it was going to be a two year contract. I was not going to be living in that house for 2 years and would not have knowingly signed a two year contract.
Now Direct TV turned me over to a third party collections for $198.00 and I do not feel I owe them anything.

Dear Direct TV Management,

I am truly disappointment in your company. I had a new install scheduled for Saturday August 26th from 12:00pm to 4:00pm. No one showed up for this appointment and I did not receive a cancellation call. I called number [protected] at 4pm on August 26th to report the no show for my appointment. I was informed there was nothing they could do but to rescheduled me for 9/2/2017 from 8am to 12pm. I called direct tv on Monday August 28th at [protected] and spoke with someone who said that was not right what happened. I was given a $50.00 credit towards my future bill and was told someone could be out to my home on 8/29/2017 from 12pm to 4:00pm. I took off work on the 29th from 12:00pm to 4:00pm and again no one showed up to install my direct tv. I took four hours of vacation leave to have the install done. I never received a call from direct TV. I then called direct tv at 4pm at [protected] and spoke to several people. I was transferred 3 times and was on hold of a total of 1 hour and 40 minutes. The third transfer I spoke to a supervisor who disconnected me and never called back. I then went online and did the chat services. The chat services had a supervisor call me but he could not assist me because he said he was from the billing department. He told me to dial [protected]. I dialed this number and spoke to two different people both of which said they were unable to help me. A man named Hector said his supervisor was busy on another call and I would be called back. I have yet to receive a call back. This is just terrible service and I would like someone to address this immediately. My cell number is [protected]. My address is 1675 Vernon St Unit 18, Roseville Ca 95678. I just called direct tv and they would not give me this email information. I had to plug in complaints to direct tv into google to get this email.
Sincerely,
Misty Sampson

When we signed up for the switch to Direct TV we were told we basically had to. ATT was switching all customers to Direct TV. OK we have been a customer for a lot of years and did not have a contract We were told that same deal would remain
When we got the bill we noticed that they signed us up for a 2 year commitment My wife phoned and complained that we never signed up for a commitment of any kind They said they would get back to us
they never did
I phoned again and they said we signed up for a 2 year commitment We did not I told them and they said there was nothing we could do
I am disgusted with Direct TV and want out of this deal and want to leave Direct TV ASAP

I Called direct TV to upgrade to a 4K box but the told me that it would cost $299 just to upgrade, they informed me that I am a new customer which I have been with direct TV for about 5 year prior to deploying once I came home they are claiming that I am a new customer once I returned home. So clearly Direct TV does not support the military. I would greatly like Direct TV to contact me to my acct number is 7085058 and my number is [protected]. I spent an hour and half on the phone talking to 3 customer service reps to resolve the issue with no resolve. When I asked to cancel their service they told me it would cost $421. Direct TV is ripping customers off.

I signed up for HD service one year ago and now I find out all I am getting is 480p. I contacted Direct TV and all I get is a run around. I have called the problem line and I have spent hours on the line trying to resolve problems on multiple times. My first 3 attempts to question extra charges on my bills ranging from $40 more to $60 was a waste of time. After they state the problem would be fixed nothing ever happened. Just continue charging more each month. Now I find out I'm not even getting HD. Last week I spent 45 minutes taking to the ATT/Direct TV person about lack of HD and all I got was another run around. I would call it Fraud!

Hello my name is Maira Calavazo my phone number is [protected]. I ordered the fight on Saturday Maywether vs Mcgregor because we had family over. We were not able to watch it on the living room where all the guest were. I was calling and calling technical support and they kept on hanging up on me.. we decided to go out and watch the fight since we were not able to get ahold of anybody at DIRECTV and later finding out that the fight had been ordered on our bedroom tv not on the living room like we had ordered. I am very upset because I paid $100 on my Visa card. I have ordered fights before didn't have a problem until this weekend. When I try calling DIRECTV for help their not there to assist us. When I call to get refund they tell me they no longer can give me refund or credit. I then hold for 30 mins to speak to manager Jessica ID# JT852B to just have her tell me she isn't able to help me that because there is no telephone call on record she can not do anything. I am very upset and will be cancelling my service becaus it seems they only care when we owe them money but never there to help when we need help. Very dissatisfied with the way of handing this matter.

I was charged for ordering and viewing the Floyd Mayweather fight which was broadcast on Saturday, August 26, 2017. I did not order, nor did I view this fight. My account has a been charged $99.95. I spoke to several representatives who all said the same thing, that the fight was ordered by telephone (which I don't understand since I only order using my remote control). I've also filed a complaint with the BBB in hopes that this will be looked into and hope to prevent this from happening to me again, or to anyone else.

I would like to have $99.95 removed from my bill.

Our first request for channels and what we were told we had in a package did not match when our installation was set up. We requested BTN and Fox 1, no NFL, no HBO. No Showtime and no Cinemax. We were told this was all on the Entertainment package, not true. We were also told the agreement and credits matched for 24 months, again not true.
Today I had call back to correct/upgrade to get the channels we wanted and go the Choice package with additional fees. This was a 24 month agreement but only 12 months of credits. So different from what the initial agreement fees were that we agreed to.
Plus in our initial order we had to give credit card information for $1, and $90 fees charges in the initial activation which was charged to our banking account. Today the upgrade package conversation with your rep stated none of this showed on our account!
Very disappointed to find the DirectTv does not train it staff better and we keep getting additional fees just to get service.

I absolutely hate every single thing about Direct. Since day one nothing has been right we've called countless and countless of times to try to get answers on why our bill is never the same. Always way higher from what we signed up for. & Not just a little over about 100 to 150 dollars over. I'm not the only one with this problem. Almost everyone I know pays like 200 for what? Pathetic to. We don't have anything special no Cinema star's hobo nothing. No movie channels no NFL tickets nothing. Just basic to but yet it's about 200 every month? I've called & called & it's oh yea well fix it but never do. Now we're dealing with the tv constantly going in & out. The service absolutely sucks. I can't watch tv right now because it just starts freaking out. Called? Of coarse not there fault the instal guy should've found a better place. I just hate everything about them. Will NOT recommended to anyone I know unless I absolutely just hated them. Can not wait to get out of this stupid contract literally counting down the month then going to throw this box out the window. Do yourself a favor & don't get trapped with there stupid ads seriously read the fine print. You will regret later I promise

arising from a disputed delinquent bill in august 2017 after communicating with a phone rep Amanda I discover that dating back to January 2017 there had been an over payment in the amount of 134.70 on the 28th then another pay was made in febuary 2017 for 140 dollars and some change. long story short I paid this account up to date on 7/22/2017 and there is no service being provided on 8/24/2017 a technician showed up to restore service and before he completed the job and made sure it was working he left the jobsite after I expressed concerns over how he had wired the cable coming out of the ground into my house in a walkway that is dangerously unsafe then directv refused to send him back after lying and saying they would be sending him back with a senior supervisor it is now three days gone by since I brought my account current and still no service and no attempt by directv to fix the issue. I want a full refund and a cancellation of my contractual obligation to directv they have clearly taken advantage of a senior citizen from the beginning with the unsafe installation of there equipment on my property then failing to repair or replace it in a timely manner.

I inadvertently paid direct tv $102.28 in April of 2017 after I had closed my account. I spoke with a customer service agent on 4/26 and was promised a refund. Refund not received so I follow up on 6/12 17 and was provided a reference # of [protected] and again promised a refund. Again refund was not received. I followed up on 7/25/17 and was told that a refund check was issued on 7/24/17 and would take 7-10 days to arrive. As of 8/23/17 I have not received a refund.
My account # is [protected]
I would like to receive my refund ASAP

I have sold my house. I have tried to cancel service on thursday and now more today which is Tuesday. I am being charged for nfl sunday ticket i am not using because i have no service. I have been a customer since 2000 and have spent 30k with directv. I shouldn't have to donate a kidney to cancel service. I should be able to just pay 30 and be done with this. Talking to 6 people is terrible. Whomever you call should be able to handle a cancel.

My roofer contracttor wanted our satalite dish in a base instead screwed directly to the roof. Ive requested this one a month ago with direct tv and directtv contractor "feva entertainment, but seems nothing happened . Sending us first choice contracting agency, but seems nothing or the person came does not know what to do.
Please help me solved this matter, my administratir and roofing co. Needs this done ASAP. Thank you.

For the first time ever the NASCAR race was on a channel I do not get. Used the chat feature and was on chat for over an hour and they could not help or get me the channel. I then called in and kept getting transferred over and over to different agents who would ask the same questions and never help me out. I was eventually transferred to billing for some reason and finally got fed up and hung up after at this time a 2.5 hour saga. All I wanted was one channel!

I received a phone call in May 2017 to try a promotion to upgrade my package at the same price as the current package I had. I asked repeatedly during the call if my bill amount would change and was repeatedly told it would not. I should have checked my first bill when it came in as I always have issues with ATT's billings when any changes are made. I am now looking over my bills and see that my first bill (June 2017) after the promotion was accepted, I was charged full price for the time period of 5/28/17 to 6/25/17. I first attempted to chat with ATT to resolve this issue to no avail. I was very specific in what I was requesting to be corrected, but the rep kept trying to point me to the current billing and talk about anything but the issue I was calling about. I finally asked if I needed to call in with my issue and he gave me the customer service number. I called that number and again was greeted with the run around about other charges on current billings instead of discussing the June billing. I was able to finally get Kim (clearly not her real name as I am certain this call center was outside of the U.S.) to focus on my June billing. She proceeded to put me on 2 very long holds just to come back and tell me that her department had limited resources to refund the $40 I was overcharged and that an escalation ticket would need to be created so the finance department could call me back in 7-10 business days. What a joke! This company consistently overcharges their customers and then makes it next to impossible to get it corrected. I work in a VP role for a financial institution and guarantee if we treated our customers this way we would be shut down by the CFPB. Why is no one doing anything about this company fraudulently charging their customers? Very upset about this situation as is occurs over and over again.

The cable man that came out to my house today was really nice and very helpful with showing me how to work my device but I went outside a little while after he left to take my dog to pee I noticed he obviously put his ladder right on top of my mature snowball hydrangea bush and he didn't even tell me about it! Out of descentsy he should've let me know about it!

I called to set up service and also saw online u get a 150 reward card for all new customers. The rep said I did qualify for promotion and of course I was excited about that. Once he put everything in system b4 setup I asked him how long will it take for me to get card and he said 15 days from installation so i'm like ok cool. So 10 days later I called in to upgrade account for more channels and I asked the lady b4 I did it if I will still get my 150 reward card in a few days because I didn't wanna mess anything up and she said defiantly. So at the 16th day I called to check if I needed to do something online r something because I didn't get my rewards card yet and she told me she didn't c me getting a reward card for 150 only for 25. That made me very upset so I told her to pull those 2 calls and listen to the reps tell me I would receive the card and the first rep told me I did qualify and would receive in 15 days from installation. She said ok they will and for me to call back in 7-10 days which I did and then that rep said the same thing the rep b4 said that i'm only get 25.00 I then asked well did they pull call and he said yes but it will take another 30 days to see if I will get reward card or not. Now i'm upset. Now I don't trust anyone bc everyone is telling me so much different information. I then ask to speak the supervisor. Supervisor gets on phone and tells me same thing rep told me b4 but this time of course like the last 2 people I spoke with. He has a different ending as well. He says I don't qualify for promotion, its still being investigated but they wont call me once investigation is over and I cant call because they don't give out that information... Wowwww. I'm like wait what? So u guys tell me I will get 150 reward card by 2 representatives which was a lie and than rep 3 tells me call back in 7-10 days so they can pull call and give me the reward card which was a lie than rep 4 tells me call in 30 days which is another lie and 5 rep which is supervisor says its being investigated but they wont call me when its done and I cant call them because they cant give me my information about my account. So i'm just stuck is what your saying. It hasn't even been a month and I do not trust this company already. Something needs to be done. You cant just lie to customer just to make sale and than another rep says the same thing and than everyone from that point is just making up stuff. I need this looked into or i'm leaving directv.

On 8/16/17 I called Directv at 7:48pm in response to the deal that was shown on your website advertising the Choice package for $29.99 which included 3 FREE months of HBO, CINEMAX, STARS and SHOWTIME, and the 2017 NFL Sunday Ticket... which is the only reason I was even looking to begin with. At the bottom of this advertisement were the disclaimers about cancelling the movie channels after the 3 months or you would pay the respective monthly cost and that next year you would pay the full price for the NFL Sunday Ticket if you did not cancel. I read about installation fees, early terminations fees, possible sports fees and the required 24 month agreement and direct debit requirement. I was totally agreeable to all of this so I called the number provided on your website-[protected]. I provided my telephone number and let the automated system know that I was a returning customer. I first spoke with Jason, who was in Direct Sales and unfortunately could not help me because I had previously been a customer, so I went to Jared who told me I had cancelled my service in June of 2015 which was longer than he was authorized to reconnect so I needed to talk to another department... I next spoke with Michelle, who spent over 20 minutes giving me the sales pitch, telling me what she can do for me and she even RAN MY CREDIT only to be told that she was ALSO in direct sales and she couldn't offer me the $29.99 deal, it was only for the winback department, which was where I thought I was going to begin with. I then spoke with Sara, who informed me, this "Deal" is actually only for previous customer who come back with in 2 years of cancelling... nowhere in the fine print on your website does it say that. NOWHERE! I checked. I clicked every highlighted area and link to check. I asked for a supervisor and was transferred 3 more times before I spoke to a woman in Customer care and explained the whole thing just as I am explaining it to you and all she had to say was "I'll provide feedback about the website to the appropriate people". I am just over 60 days past the 2 year mark. I cancelled on June 6, 2015 and instead of doing right by the customer and making a sale, even a small one. YOUR employees chose to be indifferent and unprofessional and lost you a customer. I spent over 60 minutes on the phone last night and believe me I have better things to do with my time.

I early terminated my account in June. At that time, i requested a cooy of my final bill so my new company could pay the fee. I have called 6 times, talked to supervisors, been promised a bill via email and snail mail. I no longer have access to my account online. Yesterday when i calked, i was informed i have a balance of $200. So 2 months after My requests, 2 months of not having an account, out of the clear blue sky i have a balance. But yet no bill. It is now too late to get my reimbursement from spectrum. I am so very frustrated and have wasted precious time on this matter. Can you please send me a copy of my last t statement and erase the 200.
Thank you.

Patty Sopko
[protected]
I would give you an account number but i do not have an account