DirecTV
reviews and complaints

we recently moved and wanted to transfer our service, we have had Direct TV many years and have moved several times. we had an apt set up for the same day as our move, my wife brought a TV and all the boxes we wanted hooked up 5 In total. when the service tech arrived he said he needed all the TV's or he could not hook up the cable, we know that's bull crap as I said we have moved several times with our work and never needed more than one TV on site, the TV we had was a small flat screen that weighs about 10 pounds and could be easily moved from site to site. and since the cable needed to be installed he could have done that with no TV's on site. the tech hooked up the one TV we had and left. we set up another apt for Friday, when the tech arrived he said he was not there to do the work we needed and left. I don't know what he thought he was there for. after several hours on the phone and two wasted days waiting on them we were told that it was entered into the computer as incomplete and that they had to return within 24 hours. well that did not happen either. when I called costumer service the lady was rude and said they could not come out until the following week. my wife and I work 12 hour days we are not going to take off a days work to accommodate them we are the ones paying $3000 a year for cable and internet. especially after we already waited two different days for them. we are switching our provider and will never go back to Direct TV again. I would recommend anyone looking for a provider to look somewhere else. this happened 4.26.17 and 4.28.17 a lady named shelly [ from customer relations dept. I believe ph. # [protected] pin 1662 ] told us it would be resolved within 24 hours, when I called back the second time 24 hours later I did not get the second lady's name.

I've been dealing with multiple Directv issues since the beginning of the year and I can seem to get any of them worked out and it's almost May! First they extended my agreement for another 24 months when I added my own "owned" box. Then I was promised $35 off per month not to cancel before I moved the the agent made no record of this in the notes and no one wants to pull the recorded phone conversation and lastly I was promised certain credits for moving and nothing happened with that either. Is this a joke that no one can be contacted there to help me? I've escalated my issues at least 6 times and no one has called me back. I've spoken to supervisors and nothing gets resolved. I spend an hour to 2 hours every week I call on one call with the longest time being 4 hours (attached screenshot). I've been hung up on multiple times with no call back. This the worst customer service I've ever received!

I purchased a 4k tv and upgraded my directv service in january. Suddenly on tuesday april 25th, my programming stopped and the message said that I had to change from hdmi to component video. I called customer support and they said that upgraded security requires that I go back to component video from hdmi and they would send me a box. I complained to their legal department and they hung up on me. Interesting since the directv boxes they installed only have hdmi and no component video!.
Also, the 4k programmng is the same that I saw two years ago, a few documentaries and if you want a 4k movie, usually an old one, they charge you $12 for two days for an old movie that is usually free.
I asked to cancel my service and they said they would charge me $400!
Very rude and they hung up on me.

I was on hold for 23 minutes and 45 seconds to get someone to answer the phone. Service agent: Melanie - Badge number 0737.

I asked to speak with a supervisor. Melanie connected me to Eric the supervisor who put me on hold for another 6 minutes before he answered.

This is Costco's VIP Hotline? Terrible customer service!

By the way; they told me in 5 seconds that I need to call Direct TV corporate phone number to get help.

Jeff Carrick
[protected]
Costco Member Number: [protected]

On [protected] at 4:15 pm mountain time, I called [protected] to ask questions about my billing statement.
I was connected with a representative named Sam. Because he did not provide the information that satisfied my concerns, I asked to talk with a supervisor. He stated the supervisor was at his back informing him how to answer. I requested to speak with him. He said no is is not available because he is helping someone else. I said then he is not at your back and that saying he was, was being untruthful. I said that I would call back to speak with someone else who I could trust, as he just lied to his customer. I hung up. Within 1 minute I received a call back from "Sam" who said this to me: " Don't be a crying lady when I call back. Bye for now". And he hung up.

After talking to several of the representives and being transferred without being heard. I feel that your workers are rude and disrespectful . We had problems due to the labels being wrong on our behalf, but was shuffled to place to place due to your workers not understanding ! To top it off the managers response was" Ma'am you should have paid to have the product sent back! Is this the best answer, when it was different wodrkers failing to direct is in the beginning !

I am so sick of this company and it's high rates.And reps who barely speak Goodwin English.Doing and saying anything to get you off the phone.It's like they don't want to do their job.I can't even get a rep who understands how to read a bill.And that's what they are supposedly trained on.This is a rip off cable company. I hope this company loses all their customers.Because their agents need to be unemployed.They do not want to work.

I have been trying to get a refund from direct tv for a week now I keep getting the run around on my own money. I have talked to 4 customer service workers and 2 supervisors. All who gave different information. What I don't understand if everyone had the same training and knowledge on direct tv why several different answers. I was told 72 hrs then told once its processed it's another 72 hrs to a supervisor ms Maggie telling me it's processed and return it's my bank fault and to contact them. My bank has no process. Call back get another supervisor jake who is rude and yelling telling me he can't provide me any information or can't tell me where my money went to. No help at all. And when I asked to speak to someone else he claimed he was the highest of the supervisor. I doubt that since he don't own direct tv. So I hung up to speak to some one else. Next I get rob who is no supervisor but was able to explain everything including the card number my money went back to. And when I should receive it. Explaining that it take 5 to 10 business days and not 72 hrs. How do a regular employee handle a problem that 2 supervisor can't handle. So clearly promotions was given to the wrong people. It's no way to talk to some one when you have a complaint they don't offer you anything for your inconvenience. When my contract is up I will not be returning to DIRECTV. To be yelled at and made incompetent by a supervisor a company who accepts that does not need my money or service

We live in Florida and own a seasonal residence (open April - November) in Virginia. I suspended the account when we returned to Florida in 2015 and un-suspended in April 2016 when we returned to Virginia. This is a campground that closes in November and does not reopen until April. We have no need for Direct TV during the months we are gone when the campground is closed. The electricity is turned off during that time. 3

I have called seven times today to possibly speak with someone who is from the USA and speaks English as a FIRST language. It is not humanly possible. They refuse to transfer the call or give our an alternative number to call. I suspect its because they are working from home in Indonesia. The web site says ATT/Direct TV is an American company. Where are those people?

I am trying to find out about extending the reconnect until we arrive in June and not pay for needless/worthless service during the time we are not there. So far I have yet to get anyone who understands what I am asking. I also tried to find out how much it would cost to discontinue service, because I know from previous posts, that they charge outlandish charges to your CC that they mandate you give them when the account is opened. No one could give me that information.

I have tried finding an email address for Direct, but the web site directs you to the phone number for the call center in Indonesia, I suppose.

I was suppose to get a Visa gift card for changing my network to you guys and I was not told that I had to remind you to mail all the necessary steps to receive what I was told after I was qualified for your services. Now I just found out that I had until 4/19th/ 2017 which was yesterday and it is saying that I'm not untitled to get the Visa gift card just because I wasn't informed that I had to remind them to mail all the necessary paper work for me to get the Visa gift card. Also they was suppose to send me a confirmation number and they never did. What can be done about this when like I said I wasn't told that I had to remind them to mail all the necessary paper work. I was told by the technician that I would receive it after 90 days of having the service.

I purchased direct tv through cotsco. Sales rep told me the app would work the same evening to watch direct tv. It wouldn't work at all. Can I cancel without being charged? I haven't had it installed yet. Can I just change my debt card number so they can't bill me? Now that I am reading horrible complaints about Direct TV I don't want anything to do with it.

I am the owner of a 50 unit apartment building in West Los Angeles.I discovered just recently that AT&T DirecTV ignored and violated my alarmed roof access door and proceeded to walk on my flat roof and then installed one of their dishes at the request of my tenant, without contacting property management or me the owner.
When I called AT&T's office of the president they informed me that their policies are responsive to tenant requests and that they have no obligation to get the permission of the property owner or management. This is preposterous. Our roof has no guard railing and therefore is it dangerous to walk on and is in violation of OSHA laws to work on without proper safety precautions (https://www.osha.gov/Publications/OSHA3755.pdf ), yet I am aware of no precautions taken by AT&T DirecTV to protect their workers. Further, a worker walking on a large flat roof like ours can step on nails or other debris and pierce the waterproofing membrane and cause water to leak into our top floor apartments.
AT&T DirecTV has indicted to me that this is not their concern. On AT&T's own website forum they recognized that they cannot install their dishes on apartment building roofs ( https://forums.att.com/t5/DIRECTV-Installation/Moving-to-apartment-with-installation-restrictions/td-p/4706798 ) but they do it with complete disregard for the building owner's property rights.
I see this as just another example of a large company putting themselves above others, as we all just saw with United Airlines.ONE MORE BAD CORPORATE CITIZEN.

had DT moved to a new address cost 99 dollars the guy come said it would be about a week he would come back and finish after the electric had checked for underground cables well they came he never came back still on ground and got a bill for 140 installation which was never completed and then sent another bill for 140 for same thing then they shut my service off .nothing but problems from customer service very rude .

I have been charged $44.95 since getting Direct TV in August of 2015 for sports channel. I purchased Direct TV at Best Buy and made it clear I do not watch football. I did not ask for it and don't want it but was still charged. I want it removed and compensation for all the payments. I am sure Direct TV is capable of reviewing what channels are watched, I have never watched a football game since the install. I'm really upset about this. seems there is no freebees for being a long time customer the monthly bills get higher instead of lower..

When I moved here on April1 I had set up to have my direct tv installed April 5 when I called to confirm it was changed no reason why after a number of calls on April 5 a supervisor was rude and hung up I was all so told I would get two months of service at no charge that didn't happen either it amazing how good they use to be know directv has gone to #### when I got the bill today I called there was record of it no surprise this is a list of calls 4-3-17 supervisor hung up rude customer service 4-4-17 was told because of my bad service one month free service 4-5-17 no show for install was told change to [protected] not given a reason why changed 4-7-17 called for early install told reason for change not enough installer sent you a text no text received 4-8-17 called was told no early install would give me another month free service never happen finally installed 4-12-17 called about bill was told no record of calls no surprise

On 04/05/2017 I received my final bill from disconnecting my Direct TV well on 04/07/2017 Direct TV withdrew the full amount of 279.85$. I have not had Direct TV on auto pay but I called and spoke with your customer service on this matter due to the amount of withdraw and the time frame was not fitted I pay my bills but not having a notice and withdrawing the full amount and being on a fixed income now has put my family into a financial bind. So as i spoke with the rep she informed me the funds would be refunded and this way I could pay my auto loan and pay as much as I could to Direct TV well as of 04/14/2017 i received a call from another rep Chris who she informed me the funds would not be refunded to the account and was very rude not allowing others to speak. I then informed Chris i would love to speak to her supervisor she informed me that was not going to happen for she was the manager. Ms. Chris employee number is 906512. So what Direct TV has done is now from gone from saying we will refund the money to no we will not is not only lye to a clientele base but could now not only affect to a person but is now going to never get a positive review from this customer. And will be not getting any kind of good reviews from this home and I will for sure not recommended Direct TV i used to recommend you all but after this incident I would never ever recommend Direct TV. You have lye and committed fraud. You should never tell people we will refund the funds and then back door and say oh we are not going to do this. Cause it is in your contract clause. I see how your customer service is now and how much you as a corporate appreciate your customers is enough to lye to them boldly then to retract there statements. And to be told there is no other higher supervisors or managers to speak with is just utter crap. I am disputing this with my bank but I am physically sickened that you as a corporate would lye to your customers.

I have had Direct TV for over 15 years and had very little problems. But when AT&T took over the company the whole company went to crap. The worst customer service I have ever had. This company needs to be shut down. The people are rude . A couple of months ago I came home from work to find that I had no TV service called Direct TV my bill was paid what could be the problem. I could not get any answers from any body. We did get a phone message on our answering machine a week or so earlier with a phone number but no message. I tried several times times left message after message and no one would call me back. I don't know what is going on and no body would give me any kind of answer. Then the worst thing of it all I had just got my mother to sign up with Direct TV and cancel her own satellite service company. She found a coupon that was suppose to give her a gift card for signing up with Direct TV. We also told them that we recommended my mother. So mself and my mother were going to get 100 credit ovr 10 dollars per month .I or my mother ever got anything nothing. So they are a bunch of lies that cheat people. My mother is a 87 years old leaves on a fixed income. They will screw over and anybody. I have all of their boxes that they need to send some body or postage paid box to mail back or I'm going to put in my trash. To this day I have not heard from them. We were never told any thing. So they can go to he'll. But I want everyone to know what a company like this is bad to Thier customers. My bill monthly was over 160.00 and I had no movie channels at all. I switched to Spectrum I pay the same or less but I now have all the movie channels, high speed Internet and home phone an in all my rooms I have DVD service in all rooms. It's Thier loss not mind. I'm very happy with my new service. So everyone should switch today.

Hello my name is DaVita Hopkins and I'm violin and complain against DirecTV fortunately withdrawing money out of my account torrent services that I supposedly had used. With this being said I have not been a customer with DirecTV sense November of last year. However here it is the month of April of 2017 I was billed $437 first something I did not do call service I no longer have since I am not a customer how is it that's you could use my card information that was on file but I am no longer a customer this is fraudulent activity on their behalf. I wish I never had DirecTV service they are refusing return money so my bank.

I regretfully signed up for Direct TV service in February 2016 I was told my bill would be the same for 24 months. I just got my new bill to find out $42 worth of promotions had fallen off my bill. I guess it was the wonderful bait-and-switch great job Direct TV & AT&T. I Have 3 phone lines, TV service & ddigital life security with you. Looks like I'm going back to ADT, Comcast & T-Mobile. Gave you a chance to redeem yourselves. I wasn't asking for anything for free just what I was promised for 24 months. What did you offer me? Lol $ 15 a month and a chance to read the fine print in your misleading contract. Sorry I was raised say what you mean and mean what you say. And not to hide lies in the fine print and be misleading.

I have Directv since 2007. Only since the beginning of 2017, I am charged with a Regional Sports fee on top of the Sports Pack of $13.99.

I called three times about the charge and I was told that it is not fair to the other customers and this charge is supposed to level the field and make it fair to everybody. In my opinion, the premium channels costs should be all included into the $13.99 cost that was advertised on the website. There should not be an additional cost to the premium cost.

I believe that this practice is designed to nickel and dime the consumer. People that opt for other Premium channels do not have to pay additional fees on top of the premium charge.

I asked for the charge to be remove and to remove the regional sports since I am not watching them. I am only watching the national sport channel, BeInSports. For this channel, no region fee is needed.