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2.0 2197 Reviews

DirecTV Complaints Summary

537 Resolved
1650 Unresolved
Our verdict: When using services from DirecTV with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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DirecTV reviews & complaints 2197

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Newest DirecTV reviews & complaints

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12:12 am EDT
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DirecTV owner of property 4049 powelton avenue

I am the owner of a building of 4049 Powelton Avenue, Philadelphia, Pennsylvania. On June 24, 2018 an Aaron Crawford who resides on the second floor phone number [protected] illegally placed a dish on my roof porch of my home.

I informed the installler that I was the Landlord/Owner while he was installing the dish and that I did not want the satellite dish installed. The installer informed me that Mr. Crawford would have to cancel the order. I informed the installer and Mr. Crawford that I as the Landlord did not give permission to have the dish installed. The dish was very large and the nails are big and they have made large holes in the roof of my roof. I made an effort to contact several representatives of your company who hung up on me and/or made an attempt to offer me a sale pitch. The last representative Apple from the Resolution Department ID 8AB101H stated that the tenant would have to made the request to have this removed from my porch. I cannot take p pictures due to the height of my porch roof.

Please assist me.

[protected]@aol.com
[protected]

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9:45 am EDT
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DirecTV cable satellite

Been having issues with no signal every morning. Had to always unplug the box and plug it back on and sometimes still no signal. Contacted direct tv and they did some trouble shoot. Then so nothi h was still working keep Gerri g an error code. The agent said they get a tech to come out and look into the issue. Tech comes out and realize that my main box was malfunctioning so he replaced it with a new box. Then the tech repositions the satellite dish, days gone by and no issues. I now get my my bill and I'm being charge for service fee i never ask for plus it's direct tvs equipment falling. Called DIRECT TV and I'm told I'm responsible for the repairs. B.S. told them they don't take care of this B.S. charges I will move on to xfinity. By the way my bill comes out to $246.00 vs. $72.00 monthly payments.
Direct tv is a joke.

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Update by Capt. D. USAF
Jun 20, 2018 9:46 am EDT

Direct TV is a joke NO MORAL.

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2:24 am EDT
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DirecTV at&t internet & bundled promotions with directv

I upgraded my AT&T account from a base internet package to a bundle offer marketed for combining services with DirecTV. I signed up & they shut off the AT&T internet and set up an entirely new account. Once that was fixed, they scheduled a technician to install the DirecTV satellite. He never shows. 3 weeks later customer service calls me to resolve the service installation. The technician shows up this time installing additional and supplemental equipment to what we had in place currently. A few weeks later I get emails demanding me to return the equipment from my internet that was currently in service. A few more weeks pass by and I get billing statements from AT&T with hundreds of dollars of fees for non-returned equipment, packages I did not consent to subscribing to and they've deactivated my AT&T account access and migrated everything to DirecTV where I am given a new account number and new logins where I am unable to make payments or receive customer support for my previously active AT&T account that I had kept active for over 5 years at this point. To make things worse, the DirecTV promotional package which initially attracted my interest to upgrade had been removed and deleted from my account and a new package at 3x the price had been set up without my knowledge or authorization. This package also did not include eligibility for $400 worth of AT&T rewards Visa cards as rebates included within the package. BillShark, you are my last hope for retribution before pursuing formal legal action against this abomination. Please call with ANY questions to help your battle for Justice. Thank you!

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5:41 pm EDT
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DirecTV early termination fee of $139.12 as of feb/18. this was because of upgrade to 4k

I have been a customer of AT&T for more than 10 yrs with Directv as the TV provider. After I terminated AT&T, I received a bill from Directv for early termination fee due to the 4K upgrade which I cancelled a few months earlier. When I called AT&T, they said that they already paid all bills due to Directv. I called and talked to Directv to resolve this error and they said they will contact me via letter. The last I heard from them was through dcicollect.com on June 18, 2018. Still insisting on payment of $139.12 which I believed is exorbitant since I already cancelled that service. Please help me in resolving this matter as I have only 30 days to respond to dci collection agency. Thank you and hoping for favorable response.

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6:06 pm EDT

DirecTV new directv menu is awful

I've been a satisfied customer for 14 years but this new on-screen menu is a giant step backwards. The font is small and difficult to read; the ability to jump forward 12 hours at a time in the Guide mode has been taken away so that it takes 48 button clicks to go forward 24 hours; two programs I never set to record still record and I cannot find a way to cancel them; the List function for shows I've recorded is awkward to use. I just don't understand why this change was made!

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Heydudewheresmyprograms
, US
Jul 02, 2018 7:21 am EDT
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I am very disappointed with this new format. We set favorite programs to record and it looks as if it will record the
programs, but when we go back to play them, they have disappeared. And, I see where AT & T is going to raise the now outrageous rate by $5 in August. When I called this morning to see what was going on, I was answered by a
technician who refused to say where she was located, but probably in the Philippines and all she wanted to do was
discuss lowing my rate. Over the years, I have learned that the words "new and Improved" just means a mess and this time it is a whopper of a mess. What's the number for DISH...please help me.

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AbbywhohatesthenewdirectTVformate
, US
Jun 19, 2018 6:43 pm EDT

Was there something wrong with the old format? This is the second time Ive deleted the entire series that I had recorded instead of just the one episode ...I know its my fault but still! So frustrating

ComplaintsBoard
K
1:22 am EDT

DirecTV satellite television

My family had DirecTV when I was a kid. I never heard them complain about billing or customer service but what did I know, I was a kid. All I knew was that it was awesome for us.
We switched to Dish once and Time Warner once back then. Neither were in the house more than a couple days.

Since then I've lived in Toledo, OH, Virginia Beach, VA, Cleveland, OH, and Detroit, MI. Having DirecTV in every location. At this point I'm wondering if the negative reviews I've seen are posted or paid for by competitors.
I've never had one billing error in the past 8 years. I never needed customer service, so I can't speak to that. I also thought it was ridiculous when I found myself smack dab in the middle of a tropical storm in VABeach watching the weather for updates on my DirecTV.
The only down side I can attest to is actually having the Satellite on my property, and frankly I just don't care.

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10:42 pm EDT

DirecTV my installation

i called you on may 12, 2018 for service to be installed and they gave me and install date of may 23, 2018 between the hours of 4-8pm the tech never callled or showed up so when i called and asked them about the install they told me that they were short on techs and that i would have to reschedule and they rescheduled me for june 2, 2018 between 8am-12pm and the tech never showed or called and when i called in they supervisor told me that i had to reschedule and that he promised me that my service would be installed on june 12, 2018 between 8am-12pm and the tech never showed or called so when i called them at 12:30pm they informed me that the tech would be calling me in half and hour. the tech never called so i called back at 4pm and they told me the same thang an d said the tech said if he had to work overtime that he would to make sure my service was installed never heard or seen the tech.so i called back at 9pm and told me that i would have to reschedule for june 19, 2018 and im very disappointed because i done had to take off work 3 times for this and i missed 120.00 dollars a im a single mom trying to make it but if i keep on taking off for this they gone fire me.so im not a satisfied customer right now.

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7:48 pm EDT

DirecTV direct tv

Very frustrating today when called and talked to a bill specialist because my bill jump $37.60 more and he said because my promotion was expired, so I did asked him any possible to low my bill ? he said no so I told him that can I speak one of your supervisors but then wait in 20 minutes and the phone went thru. some body else instead and make me go over again and try to connect me to the right person but never happened second time and I meet the third one try to help but then she said my supervisor busy now so she asked my phone number so someone will call me later but never responded .This is not the first time, it happened many time since last year because my bill originally not as same as promised when I signed contracts and then the bill went up in 5 month ago because the company cost more .Every time I called never success or help but your guy always called me '' I am royalty customer '' but treat me like that .I am very appreciative your services and I will definitely move to some other company treat me bester .

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3:30 pm EDT
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DirecTV customer service

I called today because my bill is much higher than I was promised when I switched. It's supposed to be $95(LIES) a month and the representative was VERY rude and even started laughing at me. I have NEVER in my life been so mistreated by a representative. I will not give Direct Tv another dime. I'm going back to Dish! SHAME ON YOU DIRECT TV! Your people are RUDE and unprofessional!

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1:11 pm EDT
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DirecTV upgrading is not working

Since January when you upgraded your software my genie and remote have been freezing up I've had a tech come out in April and again in June 9th to fix the problem and they showed me the email you sent to the techs stating there is nothing anyone can do till the upgrade is fixed there is an old saying if it ain't broke don't fix it. I would suggest putting it back the way it was customers are posting your reviews as a 1 on bbb and consumers affairs as of fri i may be going back to dish due to your negative actions towards this matter please feel free to call me at [protected] to resolve this matter

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snowjp1
, US
Jun 10, 2018 9:00 pm EDT
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I filed a complaint on 6/10 and one of your assistance called me and toward me he was canceling my service unless I retrac my complaint the num was [protected] he called numerous times harassing without saying he was a directv representation last time I looked freedom of speech was not against the law my number is [protected]

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T
12:21 pm EDT

DirecTV misrepresenting a 10 year loyal customer causing termination of a 12 cable box contract

Timothy Racz Account # [protected]
70 year old Retired Director of Aircraft Carrier Construction and Overhaul

Back ground : Recently my wife and I were given a Genie II system upgrade at my vacation home without any discussion prior to the install. There was no mention of the subsequent effect to my primary residence's programming which included a Genie I system. Shortly after the upgrade install I had to return to my primary residence only to find that I was unable to reactivate any of the receivers (8) at my permanent residence. This issue never occurred prior to the upgrade and our yearly transitions to and from our vacation home for lengthly time periods. Had any Direct TV employee or the installer told me that the upgrade required a 2nd home contract, I surely would not have accepted the upgrade and would have kept the current system in place. After multiple discussion and over 7+ hours of being passed around by at least 8 DIRECT TV representatives, I had to terminate a ten year contract at $190+per month. Please listen to the recorded discussions that I had with your representatives to determine if any additional training is necessary for your employees to make certain that Direct TV does not cause the company to lose any other valued customer. Thank you in advance for your consideration in understanding my frustration and disappointment with Direct TV.

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9:44 am EDT
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DirecTV small guide

The new guide is the reason I will be switching to cable. There are many many people sharing my view. Whomever made this decision to use this tiny, unreadable, junk filled mess should be fired. Take a survey if YOU care about your customer's. From young to old it is hated. One big mistake. Why you feel it is unimportant for people to be able to read the guide to see what programming that Direct T.V. is offering is beyond reason. Does this really make sense, or help sell Direct T.V. as a good company? Think about it.Make the change back to the old guide that was easy to read. Which should be your priority to your customer's.
Jessie L Dauer

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1:01 pm EDT

DirecTV recent menu update

I am completely dissatisfied with the updated menu for the following reasons:

1. To see the playlist of "recordings" you have to repeatedly scroll to the right in order get too the "view all playlist" button.

2. On entertainment recordings the dates of the recordings have been striped away. The only dates that I see are for news shows..

3. The new menu, (if you have multiple recordings of a particular show) at the end of viewing a recording, does not provide a prompt to watch the next recording of the same show. Instead a new show starts up and a box asking if you want to but that episode pops up. This is ridiculou! Why bother recording shows and when you want to watch them, you have to go through this crap.

4. "Customer Service" is terrible. The person I spoke with was more concerned with keeping themselves "corporately correct, " than anything else. His responses to my concerns came several seconds after I asked a question. This tells me our conversation was not spontaneous. rather this person was searching for the correct response provided by Direct TV No sense of customer care.

In short the "Updated Menu" is not an improvement, it is less user friendly than ever. This so-called update appears more of an effort by Direct TV to increase user fees for what was free before the update.

Lastly, if I decide to to cancel Direct TV, the above is my why.

Edit

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7:29 pm EDT
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DirecTV account service

I recently opened an additional Direct TV account in Barstow, CA, because I was not allowed to add to my account in Louisiana. I have been working a temporary job in California, and leased an apartment for 6 months. The only choice I was offered was a 2 year contract. I chose Direct TV over Spectrum because I have been with AT&T and Direct TV for a long time. I have been a loyal customer with Direct TV since 2007. I also have a bundle package with AT&T and have been with them for longer than Direct TV. I called the toll free number to cancel my account in Barstow as the job has ended and I am going back home to Louisiana. I am aware that there is a charge for cancelling a contract, however, I requested a considerable discount off the approximate $350 in penalties since I have been a loyal customer for over 10 years and still have the other account. I was told that I would have to pay the full amount and there was no provision for reducing the penalty. I am paying AT&T/Direct TV over $400 per month now for the bundle. As a result of that conversation, I cancelled my other account in Louisiana. I live in rural Louisiana and my only other option is to contract with Dish. I think it is a shame and disgrace that Direct TV could not work with me on this and is willing to let a loyal customer for so many years go to your competitor. Other people who have Direct TV have told me that they received discounts when they called Direct TV, threatening to cancel their account. This was not my purpose but at the same time I think Direct TV should have concern for a loyal customer that has paid them thousands of dollars over time. My Louisiana account number is [protected].
Is Direct TV willing to lose a loyal customer and possibly lose the whole bundle to a competitor? Please reply before June 11. This is my accounts cancellation date.

Sincerely,

Troy C. Cotten

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3:52 pm EDT
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DirecTV billing

On 5/22/18 I received a bill of $115.90, almost a 100 percent raise from the $61.30 that I have been paying for basic cables only. I phoned customer service at [protected] several times as the line got disconnected frequently. Finally a nice rep, Sequaia, explained that my promo period had ended and she offered a new package for $92 + tax, comes up to $104.31 which I paid right then using my debit card.
After I realized that the amount for just a few tv channels will pose a burden on my limited finances, I called DirecTV the next day, 5/23/18, and requested to cancel my service. I received from them a cancellation notice via email confirming the disconnection of my service effective 5/24/18; and that they will refund me with $46 since my payment covers until 6/16/18. Upon checking my bank statement this morning, I was horrified to see that DirecTV remitted $115.90 on 6/2/18. They did not contact me nor did I give authorization for them to collect that amount. They charged me twice! I made 3 phone calls starting at 9:30 this morning to resolve the issue. But just like my first encounter with their customer service I am left with a dead line after each one would say, "I am transferring you to the supervisor"; or "Let me talk to my supervisor". In those phone calls, I have spoken to Ashley at [protected]. Thinking that something is wrong with that line, I search for other number and spoke with Teshonna and Sasha at [protected], Caribbean office.

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3:10 pm EDT

DirecTV intentionally, knowingly, recklessly or with criminal negligence misrepresents?

This is basically the letter I sent to Mr. Chase Carey, President & Ceo 2230 East Imperial Highway El Segundo CA 90245 and Carmen P. Nava Senior Vice President - Customer Care 208 S. Akard St. Dallas, TX 75202

Basically, on or about 09/22/17 I received a very good promotion from cable tv. I called to cancel my Directv service. I was offered a $20 and a $60 credit for 2 years if I would remain with Directv for 2 years (2 year contract).

My 10/18/17 statement reflected my $20 and $60 credit. "Save $60 for 12 months (1 of 12)" and "Save $20 for 12 months (5 of 12)" I called asking why (1 of 12) and (5 of 12) instead of (1 of 24) I was informed my credits were listed on my account but I would have to call in to get them activated or added to my account after my present credits reached (12 of 12). That occurred this month (12 of 12). I called last week and was informed there were no $20 credits to be added to my account. Basically I was rudely informed someone would contact me within 48 hours. That was last week and no one has contacted me.

I have asked for a transcript of my verbal 2 year contract agreement. I was informed I would have to request that transcript in writing. This is my official request for that transcript in writing.

I am in a 2 year contract with Directv and Directv has broken their part of the contract after 8 months. The promotion from the cable company is no longer valid.

What is the next step I need to take to insure Directv upholds their end of our contract, send letters to the AG, FCC…?

Account # [protected]

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4:25 pm EDT

DirecTV new format

The new format is awful. The screen is too busy, hard to see and I just cant get used to it. I will probably cancel the service because of the lack of quality. When the new format changed the screen content grew which has slowed the reaction time. Most of the time we are waiting for the tv to respond to our requests. They changed the location of everything on the screen like time and channel and shrunk the visual images so you cant see the words and information without squinting or moving very close to the screen. Before I saved a program, went to what I saved and pressed play. Now I go to the program I saved and there are multiple options to view the most current save or you must click on View Playlist which takes you to all the programs in the series. Why did the extra step to view playlist get added? They also added to the left of the screen a menu that repeats every where you go whichof course is cumbersome and i cant get rid of it. I cant see it very well because the guid as I said is too small. Apparently Direct TV and ATT dont care about the consumer because this new format is not quality and it seems to me like they went backwards 20 years. Anyone with brains will tire of its liw quality and drop the service. Everyone I know is.

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Pat R Jones
, US
Jun 04, 2018 4:49 pm EDT

I can not see the new format ! We also have no control over color, brightness or basic things . I feel that we are being discrmated against the older people .I would like the control given back to us so we can see our programs .

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9:46 pm EDT
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DirecTV billing dept.

I had a past do balance 154.49$ when I call the rep. told me that give 50% off so to pay half of that balance so I payed $80 so. When I call for 4 hours they kept saying that my payment wasn't received and when I talk to the last rep. she told me that I wasnt eleigable for the 50% off . So when I ask to talk to a manager they kept coming up with excuses. I need to know who to but a compliant

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6:20 pm EDT

DirecTV contract

Dear Sir/Madam
I have been a customer for many years, I enjoyed the service so much I signed my mother up with Directtv. I must say I am disappointed with a recent issue. When I was moving from my previous home where I had directTV I called and asked to have my service suspened until I move into new house. After I had moved into the new house I called to have my service reinstated. I was content until I found out that when my service was reinstated in the new home I was put under a 1 year contract with Directtv. I was not informed of this from the beginning, had I know I would not sign up with Directv again because I did not want a contract. I was not under contract at my old home and wanted to not be under contract at my new home. I want the service but not be in a contract. If this is not corrected I assure you I will stop being a long time customer.

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5:40 pm EDT

DirecTV 2018 new guide format

Have read several complaints on the new format and I agree with all of them. I watch tv daily and seldom watch live tv...only from my dvr as I hate all the commercials and want to watch on my own time.
New playlist format is NOT user friendly at all and hard to read, even on a 50" TV. I can't imagine on a smaller TV at all. Day of week was removed so you can no longer see what was recorded on a Monday. There is so much blank space at the expense of more readable font. The picture in picture when looking at playlist was made smaller but nothing was gained.
Definitely hope there is a Phase II in the works to refine this incomplete attempt at an upgrade.

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BeliMc
, US
Jun 06, 2018 11:03 am EDT

https://directv.pissedconsumer.com/new-guide-disaster-201711061127073.html

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BeliMc
, US
Jun 06, 2018 11:01 am EDT

Please fix the New DIRECTV NOW Guide and ROKU APP. IT IS HORRIBLE. It has slowed the guide to near unusable. I can't read it from the same distance I could read the previous guide. It takes forever to load. I also hate that it interrupts the stream. If you can't fix it, please go back to the previous guide. I am days from cancelling my DIRECTV NOW service unless this is addressed.

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Gloria959
, US
Jun 05, 2018 10:03 pm EDT

Its horrible! Can't read and accidentally deleted all my Judge Judy!

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Suzuki Daze
, US
May 31, 2018 6:40 pm EDT

Why was the format changed? It is horrible! Very difficult to read white print on a grey background...who was the genius that thought this was a good idea? I was already contemplating cancelling my subscription so this convinced me. Stupid change, you people should listen to your customers...

DirecTV Customer Reviews Overview

DirecTV is a digital satellite TV service provider offering a variety of channels and packages to customers across the United States. Their services include live television, on-demand content, and digital video recording capabilities. Subscribers can choose from different tiers, which provide access to sports, movies, and premium networks, depending on the selected plan. DirecTV also offers streaming options through its app, enabling viewers to watch content on different devices. The company caters to a diverse audience seeking customizable entertainment solutions for their homes.

DirecTV In-depth Review

Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.

Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.

Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.

Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.

Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.

On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.

Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.

Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.

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Contact DirecTV customer service

Phone numbers

+1 (800) 531-5000 +1 (855) 838-4388 More phone numbers

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Use this comments board to leave complaints and reviews about DirecTV. Discuss the issues you have had with DirecTV and work with their customer service team to find a resolution.