DirecTV
reviews and complaints

First the person taking my order on 10/22/18 got both my email and phone number wrong. The tech was to.be here 10/24/18 and never showed. I had taken the day off to be here. In order to get someone in the US that could understand me I had to block my #. Spoke with several people as I was continually disconnected. Finally was told we can't get there now until Monday 10/29/18 to install services. At that point after reading others experiences I just canceled. I should not have had to spend a day and a half trying to fix their screws up!

How does a company still maintain any existence if they treat their customers worst than dirt. I had DirecTV a couple of months but cancelled due to frustration of getting the services that I had originally ordered and then dealing with technicians who didn't want to install the order. I literally had a technician tell me that he recommended that I don't go with an upgrade, but my upgrade wasn't an upgrade. Instead it was added a LNB onto the satellite dish in order to get Spanish stations via DirecTV's Spanish packages. I told the technician that I currently had the equipment he was advising me not to upgrade to and that all that was required of him was to switch out the LNB on the dish. After going back and forth his response was "I don't have the equipment and can't complete the job. You'll have to call and reschedule". Is this customer service?

Or how about my current situation. I live in a rural area and the only choices for the services I desire are either Dish or DirecTV. Dish straight out lied to me in regards to channels and services they could provide. After submitting a complaint to the state Attorney General of the state I currently live Dish fessed up to their mistake. Now I'm trying to go back to DirecTV and am suppose to have my install completed today 25 Oct 2018. I receive a call at 0854 that a technician will be out to my place between 0920 and 0950. I live on a military installation and have to escort Dish and DirecTV technicians. After waiting around and not receiving a call between 0920 and 0950 I decide to look at my phone to ensure that I didn't miss a call. I see a missed call from a number that I don't recognize but it took place at 0905, but since I receive so many robo calls and knew that this time frame was outside the time window provided that technician would be arriving I thought this could not be the technician calling me. I dial the number back and the person asks who this is which I state my name and then tell them that they called me. Technician proceeded to state that he was from DirecTV and had called me but since I didn't answer that my install was placed on hold and that I would have to call the 1800 number and get rescheduled. I told him that is that how DirecTV is now treating their customers. That I received a call stating that the technician would arrive between 0920 and 0950 and that he called before that time and when I didn't answer he put the install on hold and stated that I would have to reschedule. What kind of customer service is this?

I called on 10-22-2018 from my Florida home to have my 2 DirecTV receivers activated and my 3 receivers in Indiana de-activated. Also to have my Florida local channels activated. It took Carlos over 1 HOUR to do these simple things. He said he was having system problems with his equipment. Maybe so but next time have them transfer me to another rep. In 2016 it took the lady not more than 10 minutes to do all of this. Last year it took them 35 minutes to do them. Now it takes over an HOUR. Ridiculous ! Sorry to say this but ever since AT&T took over, the customer service for DirecTV has went straight to hell. DirecTV before the buyout was one of the main reasons I liked them. Great customer service. They would tell you there name, what city and state they were working and was very knowledgeable with the customers problems and new how to fix it FAST. I have been doing this for over 10 years and the last 2-3 years has gotten worse each year. Service stinks and I am seriously thinking about changing companies. Fix the problem with your customer support people or I'm gone. I'll see what happens in 6 months when I go back to Indiana and try the same thing. I'm not holding my breath though.

Stan Hostetter [protected]

Customer service is has bad services they dont help you at all. I have been calling for the past week that i have no service and the repesentive make me wait about 30 mins and never send me a tech person . i really hate this because they are suppose to help me with there survice but they say "sorry" i even talked to the supervisers and dont solve nothing. I am not happy with there stupid service.

I checked online to confirm they offer all services. After going through the process of obtaining cable, I was advised that internet is not available in my area unless I purchase a hot spot device costing $199
I called to cancel the service. On the phone for thirty minutes. After yelling & screaming & cursing on the phone because they do not understand I do not want the service finally it was cancelled.
They do not understand when a person says cancel they mean cancel not hold them on the phone trying to force someone to keep the service.

Hello, my name is Antonio Granata. My account number is [protected]. The purpose of this writing is to file a complaint against Direct TV. On September 16th I called with a list of channels I wanted to have in a package and wanted an estimate of how much it would be in total per month if I were to switch. I was still with Spectrum when I called. When I spoke with the lady which name Cristina, the lady she said that the Direct TV package would include all the channels I mentioned excluding BeIN Sports for a price of $64.99, including the five cable boxes that would come with it. She also stated that I was qualified for a $300 credit card. As has happened already in the past, the representative promised me one thing and gave me another thing. When I called back because I couldn't see any sports channels, the representative told me that I was supposed to buy these channels because they weren't included in the package. When I heard this I was shocked and also asked about the $300 credit card that the previous representative said I qualified for and he told me that I wasn't qualified for it after all. Is this how Direct TV bad in people to purchase their cable? I am extremely upset at all the things I've had to call about concerning this matter. I've went to them in the past and it seems that I might have to do to them again. I hope you investigates, I believe the conversation I had with that representative on September 16th and sees that what I am stating is the truth.
Now i need pay 77.99 for month and I don't get the 300 dollars that the lady promise me now I ask you they can do it?.

Thank you,

Antonio Granata
Cell: [protected]
email: antonio.[protected]@att.net

I cancelled my service with direct tv in april 2018 and had a credit of $133.16 due to me. After waiting months I called again on september 9 2018 and after they kept putting me on hold off and on for over an hour while they "checked on one more thing with my account". Throughout the call their main interest was trying to sell me on coming back to them. I told them over 20 times "just send me my check". I was finally told I would receive a refund in 2 weeks (sept 23) well, it is october 23 2018 and after being on hold 9 minutes I am told they still have to process it. They have not started processing it! And they can't give a timeline! I have now been on the phone/hold 31 minutes. They just disconnected me. Do not use this company.
They lie.

In april, 2018 directv rep told me I had ancient equipment and they would replace the old boxes at no charge to me. He failed to make clear to me that I was entering into a new 2 year contract. They brought out a genie and installed it (at no chargefor equipment or installation) and I noticed that my monthly bill increased by about $10/month. I had an issue with my bill in october and during the long conversation told them I wanted to go back to my original equipment, that I wanted to be made whole, in the same position I was in in april (they approached me, not the other way around.) I found that I had been signed up for a 2 year contract that now has 18 months left to run and it will cost $360 to cancel early. They said they would come get the genie and did so today. I went online to check my bill and found they had charged me $374 to bring me equipment that still isn't what I used to have, it is just genie lite. They don't have the old boxes and you must use a genie. But I believe it is worth $360 to kick them to the curb. I have been with them for 15 years and they could not waive any fees. They charged me for 3 genies and I only have 2 tvs so they did agree to credit that back, but no other help. What horrible customer service. Would not recommend directv to my worst enemy. To recap: directv owes me $273 for installing new equipment and not informing that I would be charged. They owe me $360 to cancel the contract. So i'm out $633 but their will lose more because of bad publicity.

On October 5th 2018 from 12-4 a technician was scheduled to come out and install our equipment at our new home. No one ever came out, or called, nothing. We tried multiple times through multiple customer reps and the moving department, and many hours of waiting to get answers and someone to come out ASAP, but nothing. Instead we had to reschedule for October 19th from 8-12. Guess what? October 19th came around and no one showed up, no call, no show as well as long hours of wait times to get no where except for a reschedule of November 4. This experience has been the worse customer service experience we have ever had! We will be canceling all of our att services, which we have been long time customers, and finding a company that wants our business.

I called for equipment upgrade I was told there would be know charge for the upgrade when the tec arrived before looking at anything he said that I would need to buy a switch for $136.00 I told him to call his supervisor because I was told there would be no charge he called and the supervisor told me I needed to pay it before the tec started the work I paid with a check .he installed all the equipment and set everything up everything worked fine he was ready to leave and I asked about the switch he said oh and went outside and replaced my switch with the same switch he tried to take the old switch but i took it from him he left I called direct tv and spoke with a tec I gave him all the information off my old and new switch which were the same he told me that I did not need a new switch and if I did I would have been told in advance he contacted his supervisor and told me that they would credit my account ( din't happen yet) I want to file a police report against the tec and supervisor but I need their names for theft by deception

On May 16, 2018, I bought 2 cell phones from AT&T and they have been charging me $40.00 for service I don't have.

Never authorized directv to debit my account.
Please UNSUBSCRIBE me from Directv and send my refund.

Money was debited from my debit card ending in 7426.

My name & address:
Beulah DeLoatch
3800 Enfield Chase Ct. #209
Bowie, MD 20716

[protected]

Completed 2 year obligation. Cancelled service and now want to start up service again. Was told today (10/18/2018) that I had to setup service under the cancelled account which is not in my name. Which is another chaos moment with DIRECTV. They stated I had to wait 24 months to setup a new account. WOW... They just lost a customer to another TV provider. This is for TV service... I'm not trying to apply for numerous social security cards plus the obligation was met. I've been a DIRECTV customer for many years and took the aggravation but I'm glad they called and I could cancel pending application. HAPPY TO MOVE ON!

I recently signed up for Direct TV. I was with Dish for several years and was happy just to expensive. So I called Direct tv and asked specifically about a promo I received a while ago in my United credit cared bill. It offered 30, 000 FF miles to sign up. That sounded good to me and was a deciding factor in switching. The sales person told me at least twice that I would get ff miles but only 25, 000 and I said that is ok. I once again confirmed with him and he again said yes I would get them. I also asked if the conversation was recorded and he said yes they are all recorded. So 10 days or so after install I decide I should get my miles applied. I call Direct tv and am told "Oh Sorry that program is no longer in effect" . I told her that is what I was told and promised and why I signed up. I then told her that she or a supervisor should listed to the recording of which I had name, date, and time. She said oh we can't do that but we can take $10 off your next bill, what an insult. This is still pending but just thought I would warn people asap. We will see if they honor the "Verbal Contract" that was made with/by their sales person.

I despise Direct TV. They lure you in and then increase pricing thru the roof. When you try to disconnect, they keep connecting you to reps who badger & bully you. Trying to force me to answer questions that are none of their business and then stating they won't disconnect me because I won't answer their questions. Then lying that I am under contract after being with them for 5 yrs. and trying to charge me fee's, of course, volunteering to wave them if I sign back up to their service. They say the same stuff over and over just to keep you on the phone. long phone calls must be part of their performance evaluation. They don't listen to what you say. They constantly try to sell you. I have gotten SO frustrated with them I didn't want to open any of their mail. They are awful. Other annoying stuff, when you get passed to another person they begin, How are you?, How was your weekend? How is your family? etc. Again, just trying to make the call long. Yesterday I was on the phone for over an hour and accomplished nothing. He was to email me something. I didn't get it, asked to verify the address. He did. went thru the circle again wasting 15 min. Then he decides they sent it to the wrong email address and the circle starts again. Eventually I get it. But it was not what I asked for and then he just decides that someone else has to email me again someday. After 75 minutes on the phone!

I set up a service call with DirecTV for my cabin location which doesn't have a phone line. I told them at the time that there would be no way for them to reach us if there was an issue with the technician. The appointment was scheduled for 4-8 p.m. on the Sunday evening of Labor Day Weekend 2018.

The Service technician did not arrive on that date so I called back and the appointment was rescheduled. I was told at that time that I would not be charged for the newly scheduled service call.

On the date of the second service call, the technician arrived and was able to solve the problem. However, he told us that no technicians were scheduled on the date of our first appointment.

When I received my bill, I was charged for the service call. When I called to get the service call charge reversed, I was told that because the account had been converted and they couldn't access the notes, all they could do was give me a $20 credit on my next bill.

I feel there is very little communication between the person you speak to on the phone when you call and the service technician who arrives.

I have been a DirecTv/ATT customer for over 6 years. Recently my husband and I decided we no longer wanted to pay for satellite tv, so we cancelled our service. I received the return kit on Sept. 17th, 3 days after service was turned off, and the very next day I shipped the 3 receivers back to DirecTv. October 15th I received a bill for non return of one of the receivers, so I called and spoke with a customer service rep named Alex.

While "waiting on the account information to load", Alex proceeded to ask me, "May I ask you, what do you do for a living?" A bit taken back by the manner in which he asked the question, I responded by telling him that I am currently a homeschool teacher. He then proceeded to ask me how many children I teach and what are their ages, followed by the question of why I am homeschooling. I was uncomfortable with the manner of his tone, so I simply stated I had various reasons for my decision. He then proceeded to tell me that in his "experience with others who have been homeschooled", he noticed that homeschoolers were, and I quote, "socially off".

That is when I went a bit "socially off" on Alex and told him that I didn't make the call to talk about any of my personal business, and I certainly didn't need his personal opinion on the way I choose to parent. I also informed him that in this day of school shootings, none of the murderers were homeschoolers, but in fact they were all public schooled. Though really none of this was his business.

He then proceeded to say that he is in college to become a professor and that he likes to ask these questions to get a better understanding of the school system. I feel as though Alex may be using his customer service position to poll his customers for a research paper or for some type of college assignment.

My husband and I also have ATT cell phones and internet, but if this is the way ATT allows their customer service reps to act, then we will take our business elsewhere. Also, we are putting a hold on DirecTV's access to our credit card, as DirecTV is attempting to charge us for equipment that had already been sent back and received.

Switched from Direct TV to Uverse. Called to get mailing label to return equipment and the person checked the numbers on the boxes and told me they were too old and they wouldn't take them back, so I got rid of them. Next thing I get a bill for not returning them. I tried to call and resolve this and the person on the phone took down the info and stated it would be sent to the "back room" and someone would get back to me. No one did. Tried again to call and speak to a billing supervisor and was told there wasn't one available, so they would have one call back. No one did. Called today and relayed all of the above and was told to call [protected]. Got Tammy who stated this can ony be resolved through this website. What a runaround!

I received two confirmations the night before for my appointment. I received ANOTHER confirmation the day of. I then am advised 15 MINUTES prior to the appointment that it's 'on hold'. I had already waited half of the day already for NOTHING! I called and spoke with Ryan who was no help what so ever. The call is conveniently disconnected when asking to speak with a supervisor. I called back AGAIN and now have Rob who connects the call to Raymond. Raymond escalates the call to Tasha who is absolutely worthless as a supervisor! She assures me that I will get a call back from a supervisor which does not happen (duh!). I call back again and speak with Aleah who connects me to Grady. I'm advised that no is available to assist. Eventually I get connected to Greg (GC8223). Funny how someone now is available. Greg issues a credit for 'without service' only from 10/8 - current because there was no notes in your systems! I have explained to each and everyone ...over and over...AND OVER that it has not worked properly since it was installed on 9/11. You insult me by saying you can offer a premium channel! What the hell is that going to do if I cannot watch the dam TV without it freezing and pixelating!?!?!?! I am told that they can easily cancel MY appointment yet there is no way anyone else's can be cancelled to get a different technician out?!?!? Ridiculous! Your customer service is terrible! I explained that the dish is sitting on the roof and I am leaving out of town on Monday. The best that can be done is sometime between 4-8 someone 'should be' here?!? I pushed our flight with Alaska Airlines back to later in the evening in order to be here 'sometime between 4-8'. This is crap! Clearly we need to take out business elsewhere if this is how you treat your customers! Extremely irritated! Your offer to credit is insulting for the time I have spent dealing with this!

We have noticed that not all of our recordings show up on the main receiver. We have been going crazy thinking some setting is messed up. I finally called today to try to figure it out. Took me a while since I knew it would take time to figure out how to talk to a live person. I was told they have been aware of the issue since May and the technicians are all over it but there is no resolution date yet and it is October, they have known for five months are they are on top of it. Nope! I tried to get a credit, took some insistence but finally got something, maybe $5?!?!? Confirmed $5 for five months of not working! Our bill is redivision's compared to this credit! I plan to keep calling until I get a better resolution. Fortunately I have lots of time to complain! Unacceptable!

It's very sad when my aunt who has cancer and wanted me to come stay to assist her in this hard time. Directtv after being loyal customer for 5 years was told she will be charged a lot for this. How can a person switch every year to other services and get gift cards and low prices but my aunt after 5 years gets hit with install prices and high prices every month. Sad and I don't see why she can't get healer rates and such. Really sad cause older people don't know how to work the tv industry and loses a lot of hard earned money to you all. I'll be filing complaints to BBB and to your company for this issue. This needs to stop. Be happy with the monthly rate as stated when the service wa started originally.
[protected] and my name is Cahn black. Nephew to sharon Clark in Trafalgar Indiana. Sad sad sad. Hagd