DirecTV
reviews and complaints

I changed credit card payment to a different card. In the beginning of August I paid my bill. Well they took money out again on the 17 th. I called them thinking that they made a mistake and I would get refunded my money back. They told me that I had pay a month ahead because that is what they require. I had them for years and they automatically took the money every beginning of the month. I never missed a payment. So how is that. Needless to say I cancelled them and they shut my service off on the 22 ND. I still have not received my money.

Direct tv is billing me 340.00 for early disconnect. The bill is directed to 115 Briarwood Rd, Natchez MS. I have not lived there in 4 mos. I asked for a transfer to my new address in NC and the guy came to install told me it wasn't worth changing my current spectrum service. He said he would notify direct tv. He did but the bills kept coming like monthly for me to pay with no service. I got a bill yesterday and have paid 500.00 to them for nothing. I am requesting again to send equipment back and ask for boxes. I am requesting a refund from the 500 paid in lieu of the so called 340 i owe. This is ridiculous. I have not been at this residence in 4 months. Come on now...Insane. Never ever will i be this crazy again.

Ok I sighned up for your basic cable programming and 10 months into my two year contract which I was told would only be 50. A month +tax which brought it up to 58, a month I could live with that, then you raised my bill another 40. A month for the premum channels which I didnt even ask for when I sighned up, so now I have to come up with 88. This month more to get uninterrupted, and I believe I was lied to by your technician who said nothing of after 12 months it would go up to 90... I was told that today, which is [censored], im on disability and knew I could only afford the 55. Month for your basic cablre thats what it says, basci is 55/month, I want this fixed, I shouldnt have to pay for your misguided truth when you came into my home and mislead me to believei would only have to pay one price then 10 months into it you change it and noew I have no tv and have to try to come up with the 88. For your misleading advertising... I will not pay until I get this fixed I mean I wont pay monthly bill meaning sept, I dont want charged for any til I get this payed or fixed, I plan on goin to bbb and complain also... Dish tv did the same thing is this standard, ripping off people

We absolutely loved (past tense) Direct TV. Soon as AT&T bought out Direct TV, the Customer Service went in the trash. The same reason we left AT&T in the past has become cancerous at Direct TV and its sad. You have call centers set up in Non-American countries which english is a struggle at best. Then, when you can actually get past the struggles of the language they are very scriptive to the point of being robot like and pushing the AT&T life as if they are pushing illegal drugs on the side of the road.

So we cancel our account from being completely done with the Direct TV/AT&T drama. Now, we have fought for over a month for Direct TV to find the equiptment that we sent them, the way they asked us to send it mind you. Each and every time we can because we get nasty grams(email/actual mail) stating we owe money for the equiptment, that has been verified as delivered multple times with the company representatives over the phone.

Id assume you're having issues controlling all the returned equitment because of one root cause, AT&T killing Direct TVs previously great customer service. Now everyone is jumping ship. Soon Direct TV will be a name of the past just like VCR tapes and it all vomes down to a bigger company out sourcing cheap laber. At what cost, RIP Direct tv!

I have been a DirecTV customer for many years. Last week I decided to relocate my TV to another room. I was unable to get connection. I called and I was scheduled to have a technician to come in on Thursday 8/16/2018 from 12:00 Noon to 4:00 PM. My wife took four hours off work to be at home. No-one showed up and no-one called to inform us of cancelation and rescheduling the appointment to Sunday 8/19/2018 from 8:00 AM to 12:00 PM until we called. Today Sunday, I waited for 4 hours and again, no-one showed up and no-one called until we called. They told us that it was rescheduled for tomorrow Monday from 8:00 AM to 12:00 PM. I asked to speak to the supervisor and asked to ensure that a technician will show up if I take a day off and stay home, but she wouldn't. I asked to speak to her supervisor and spoke to Jessica, ID # 411216. I asked her again to give me an assurance that if I stay home the issue will be resolved. She said that she can't and "If we were consistent with not showing up, that may happen again". I am positive that as a CEO you are not running your business like what Jessica said, planning future the same as the past failures. I am very disappointed and seriously thinking about changing company. I just thought you want to know how your customers are being treated.

8/16/18
I have been a customer with Directv since it began in 1994. My son put my dish on the roof himself.
On my account now it says since 2004 but that is from when I moved to SC
My issue is this:
Every month my bill changes and I have to call on promotions etc.
The people today were nice enough but the last one basically told me that to speak to someone higher that her is a long wait. She told me there were no promotions available to me right now.

My problem is I have been with you for 24 years total and I feel I deserve some kind of break on my bill and one I dont have to keep begging for each month.

Acct# 293604

Sad to say I have been with direct tv for 4 1/2 months and my service has been the POOREST SERVICE I have ever had with a television company! My first problem stemmed from the INSTALLER not installing the dish correctly! FINALLY problem was resolved when a second installer came out 2 months later! THE SECOND problem and the WORST of all my code on the television was 775 called customer service on 8/10/2018 to help resolve the problem it only got WORST! customer rep. Was not understanding me and I couId not understand his articulation! SERVICE has been out since then after several failed attempts to get this situation resolved! MAINTENANCE was supposed to come out on 8/17/2018 but your INCOMPETENT REPS. Did not send the order in! NOW they are telling me 8/21/2018 is the soonest! Iam so pissed off with you service!HOW can such a supposedly giant company have such poor service for their customers?

I would like a manager to contact me immediately regarding my account for the following reasons:

1) I was told when I first ordered my service that I would be able to bundle my tv & internet service. I then learned that AT&T does not offer internet at my address so I was not able to bundle, thus having to pay separately for my internet at a higher rate.
2) I set up my service because of a promotion I received for a $200 gift card. Not only did I not get the gift card, but my phone calls and chat with your company (which I have a copy of) about the gift card was never addressed or taken care of.
3) At installation, I was told that if I didn't get the fastest internet service, then my on demand would not work properly - which it didn't!
3) I signed up for a 2-year lock on my rate yet, at the one year mark my service increased by $50+ per month! Upon cancellation of my service I was told that I would have to pay $200 for early termination fees! What?
4) My current statement shows that I owe Directv $325.67 when actually I should be credited for the months I was charged over my contract rate and definitely DO NOT owe any early termination fees!

I HAVE ATTACHED A COPY OF MY CHAT WITH DIRECTV FROM 11/17.

PLEASE CONTACT ME AS SOON AS POSSIBLE VIA EMAIL OR AT [protected].

My 86 year old father went into the AT&T and was convinced to purchase Direct TV. Not understanding the terms of the contract and not needing a new cable provider he signed up with them without understanding the contract or cost per month. Upon me learning of the cable change I called to terminate the contract. I spoke to Manger Jamie (who refused to give me his last name) (JB972V) to advised me that it was Direct TV's policy not to provide a refund or waive any of the cancellation fees - UNDER NO CIRMCUSTANCES. Jamie, says the technician should had advised them of the contract. After I fully explained the situation, I asked him if he had senior parents, he said no, or ever had a customer who was calling on behalf of their parents, he said no. He went on further to ask me why my father signed up. I explained again my dad is 86 and had NO knowledge of what he was doing. I am beyond disgusted with Direct TV - there lack of compassion and understanding is really beyond my comprehension. I will continue to fight this matter - I hope to hear from Direct TV

I called today because I have a 775 error code. I was on the line for over 30 mins just trying to get to technical help. I was told they would have to send out a technician. The technical help said they could fix the problem, first find the sim brick. They said it is in the basement. There was no sim brick in the basement. because we could not find the sim brick, a technician would be out Saturday. Today is Monday. Then I lost it. The woman said well if you can't find the sim brick then I will have to send a technician and the first available appointment is Saturday. I had Direct tv before and never had this problem. Since ATT took over it is almost impossible to get any help and you have to spend anywhere from a half hour to ninety minutes on the phone, giving the same info and being passed from person to person and asked the same info. I spent ninety mins a few weeks ago just trying to send back one receiver that we were not using. I finally gave up and hung up. I went through five different people and no one knew how to send it back. I am so sorry that I went back to direct tv

I am a long-time subscriber to DirecTV, at least 14 years. I could not log into my account, and chatted with 3 reps, and talked with 3 others. I heard different stories from each. I formerly used an att.net email address, but changed it months ago to an outlook address. The login kept changing to the old att address, which I am trying to shut down. I finally had to change my password with rep #6--very complicated, because they could not call me on my landline phone to verify my account (robocall was rejected). Then I had to set up 3 separate security Q/A AND get a 4 digit passcode for my account. How 20th century is that? I asked why they couldn't just send me a code using text on my cell phone. No, they can't do that. Too modern, I guess?
All this seems due to the consolidation with ATT. I do not ever want to bundle DirecTV with ATT.
The consolidation also changed my existing DirecTV account number to a different number. They did not inform the customer (me) about that change.
And even though I can log into my DirecTV account with my outlook address and the changed password, I can't access HBO Go on either of 2 Macs, trying both Safari and Chrome browsers. Accessing HBO Go was my initial login attempt hours ago.
I just upgraded my Apple TV and last week was able to get HBO Go set up on that device. I'm concerned that could now be blocked also--hesitant to try it.

RE: Account # [protected]
In May 2017, I signed up for 2 yr promotion combining Directv & ATT under my husband's name James Riddle. After 1 year my bill doubled. On June 22, I called to question the bill & I was told the promotion was for high speed internet and did not include DSL, which I have but apparently the guy that signed me up was unaware of, as was I (since my bill states DSL High Speed internet). Since we live in a rural area, DSL is the only internet service we can get. I was transferred to Alexis ID # 503740 and she explained to me that my promotion did not cover DSL and there were no promotions available to lower my bill. Since this was an error on Directv for signing me up for 2 yr on an invalid contract and she had no new promotions available, she would cancel my DTV and waive the $20/month cancellation fee. We set up to to cancel 7/4 but then I called 6/29 and actually had it canceled then with the cx fee waived. Now I get the new bill and the $200 cancellation fee is applied after all. I called and talked to Kim ID # MD588S and she said she would escalate this to the finance team for review.
Question Reference # [protected]

Then I rec'd this email:
Response By Email (DIRECTV Customer Support) (08/03/2018 10:03 AM)
Dear Roxanne Riddle,

We sincerely apologize for any inconvenience this issue has caused. The department that you have reached is limited to researching issues specifically regarding individual payments received by AT&T/DIRECTV. We are unable to issue credits for service and/or programming. It appears that your specific issue requires research and validation of programming.

In order to best assist you, we ask that you contact Customer Care and speak directly with a representative to assist you on this matter. Customer Care can be reached via toll free number [protected]. Please have your account number handy.

Thank you for being a valued DIRECTV customer.

I called Customer Care on 8/9 and talked to Elijah ID# FM476Q and he said he could waive the cancellation fee and reinstate my account, however there would be a $118 installation fee since I had sent the equipment back. Since I have NO faith in Directv any longer with all the broken promises, I do not want the account reinstated. ALL I WANT IS THE $200 CANCELLATION FEE REMOVED AS PROMISED IN THE ORIGINAL CALL! I did not even want to cancel my account but being on a limited budget on Social Security I could not afford the $190 monthly bill that it had jumped to.

Please review Alexis's calls and verify her promise of waiving the cancellation fee.
Thank you,

Roxanne Riddle (the account is under my husband James Riddle)
500 Lee Road 121
Opelika, AL 36804
[protected]

I am ready to contact the highest possible person at Direct TV/AT&T if this email is not answered. I had wireless cable installed 7/25. I have had no service for the past 15 days. Nate (the tech) came out the 25th. I had to call the next day and I told him it was cutting out and going blank. He came out again. Said he fixed it. Same problem the next day. Contacted "Nate" again, on his "personal line" (so his boss wouldn't find out) and told him. He came out the following week. Says he was pretty sure he fixed it. Well, it wasn't working again by the time he got to the next street.
So I called his "personal line" again. He told me to unplug it and plug it back in. ? That's his resolve? Called him the next day to say it wasn't working again. He finally told me I had to put a ticket in and tell Direct TV I needed all new equipment. What? I'm supposed to do this? Not him? It only took me 3 weeks to get cable that's still not working, and I'm the one who's supposed to arrange for a technician to come out? And pay for it?

Being behind a rock and a hard place, I called your technical department today (for the eighth time) and she instructed me that they cannot send a tech out until I'm at the property to run a "check" of the system with them. Again, what? So I have to take more time out of my day to go home after work, call and be on the phone - again - telling them the whole story - again - for them to run the check that "Nate" already had me run, so I can get a tech out? Unbelievable! If this issue is not resolved by Friday I am requesting that all the equipment be taken out of my house and I will immediately call WOW or COX. And I am not paying a dime of any invoice I receive!

I cancelled my service on 7/30/18 and requested my dish be removed from my driveway as it was already taken off the roof. They sent me their recycle website, but it's only for Colorado customers and I'm in Minnesota. I told them I wasn't paying a 3rd party to remove it and wanted it gone. They told me they submitted a request to have it picked up on 7/6/18 around 10:30am. I contacted them again around noon on 7/6 and was told it would still be pick up that day. I waited around ALL DAY for them and they never came. I spoke to 2 supervisors this morning who told me Direct Tv doesn't pick up dishes and they don't know why I was told they did. I was LIED TO by 2 of their customer service reps promising the dish would be pick up. I wasted an entire day waiting for them not knowing that they would never be coming! Why is this okay with them? They don't seem to care that they treated me this way! I submitted a complaint to the BBB, but I'm sure they won't care about that either. I'm not paying my final bill if I am forced to pay to have this dish removed and you can be certain they will NEVER have my business AGAIN!

On 5/21 I was charged for install/dish to a location that had previous service and a dish in place. I have been a customer since 2012. I was charged for a dish that was already there. $199.00 and told that I should have told them there was already a dish there. Really? When I called they could see there was service there and I had to wait until the previous customers cancelled their service. This is crazy and fraudulent charges.
I want a credit for this amount. My total bill is $669 for cable! This is outrageous.
I was told on 7/27 that I could get a credit, then on 8/6 I was told there was no record of that or "notes" and they couldn't do anything to help me.
Awful customer service.

[protected]@yahoo.com

The updated guide on the Genie is the worst. It is so hard to look through your playlist and be careful when deleting a recording - it sometimes jumps to another recording and you can end up deleting a recording you haven't watched. I wish we had the option for our old menu that is on the DVR that isn't the Genie! I go use that sometimes because it so much easier to use!

Called last month to the company, to be able to watch FIFA World Cup in 4k, since my equipment was supposed to be 4k compatible (It was shown on the compatibility when it was sold to me). We were told we need to update one of our 3 mini genie boxes to the 4k one, because of a technical issue with them. When on the phone, we were told the charge was going to be $50 for the "upgrade" (isn't clear to me why you would need to pay for a box that belongs to the provider), we accepted the $50 charge. Their supervisor also advised that a $99 charge was going to be issued for the technician visit (to screw the coaxial cable on the back of the box), but that charge would be credited back. Now we're facing a $150 bill. Spoke with several departments, handling with the "dropped" calls without follow up, and rude customer service stating there's no note anywhere about the technician credit, and the $150 charges are valid. We stopped our auto payment method and now we're trying to get out of a company that doesn't respect their promises to their loyal customers.

Was told we had to upgrade because our equipment was outdated but told our bill would not change. Then we receive bill and it's $13 dollars more called them and they said that I had to pay for the DVR receivers that was never mentioned when we called about the upgrade that they told me I had to get. When I tried to cancel they then informed me I was in a 2 year contract. I was never informed that I was going to have a contract we specifically asked the installer and he said no. They said they mailed a letter but I never received one now I'm stuck with them or pay over $400. To cancel been with DTV since 2005 feeling lied to and conned sad to say I can no longer speak highly of them.

This company is the worst... when ever I call they either hang up on me...transfer me to a department that has nothing to do with what I am calling about...keep me on hold for excessive periods of time so you get disgusted and just hang up... lie to me when a charge on my bill shows up that should not be there-telling me they are taking it off-but don't-and they call it customer service... it is so stressful dealing with them... they just keep raising my bill...

ive been having a lot of issues with the cable signal, the people at at&t told me when it rains it will only go out for 1 minute but it honestly goes out for a lot longer, and the technician who came to install my cable made a huge mess and they put the main receiver box in the master bedroom when i wanted it in the livingroom, i wish i could cancel but im stuck in a contract till 2020 and i don't know what to do