DirecTV
reviews and complaints

On the evening of Thursday 10/19/17 somewhere about 10:30pm I called Direct TV concerning coming back to Direct as a customer I have been one in the past. The over aggressive agent and I discussed packages. After finding out Due to my location I could not get a total bundle and that's what I was seeking the call was terminated. The next day I get a text from my credit monitoring service That my credit was charged with a inquiry. During our conversation There was no discussion about my credit rating. He did not ask my permission to run a credit check nor did I ask him. I think It's disrespectful and unlawful for your employee to go into my past file a former customer and perform a credit check without permission that will do harm to my credit score. From his action that tells me its company wide policy. And I have lost total respect for your company. And this gives me no other choice but to go to social media and tell other people about your policy. And I plan to register a complaint with the States public utility commission.
Mr Ernest King Jr

I've had problems with my bills and have had to call every single month for the past six months to have them "fix" it. Each time I wait on hold for almost an hour, just to have them transfer me to 5 different people and every single time I get no answer. They over charge me every single month. And when I explain to them that they billed me wrong, they blame me. Telling me that I "just need to pay what they tell me to." worst customer service. If I wasn't in a contract, I would have cancelled months ago. 🙄

We closed out our account with them in the beginning of august as we were moving out of state. We waited for almost a month for the boxes to be sent to us to return our equipment so we would not be charged with not returning the equipment. We were told that we could return the items at our expense however we would be reimbursed. We even followed up with a call about a month later and was told that the reimbursement was being worked on. Now upon calling checking on our refund, we are told that since the employee told us the incorrect information and we are screwed out of our money. Spoke to 3 people on the phone over an hour and finally upon speaking with a customer service manager was told that is not how things work and although their person told us the incorrect information that they cannot make this right for us.

when I called to sign up for service, I was told that an activation fee would be billed on my first bill. when I told the representative that I was going to go with another provider that would not charge the fee I was told that all I needed to do was to call customer service and they would refund it to me. so I call customer service and was told basically that I was lied to and they can't reverse the fee. I asked to speak to the supervisor and she told me the same thing and because I have no proof that I was lied to, there is nothing they will do about it. Direct tv = LIARS. THEY LIED TO ME TO GET MY BUSINESS!

I spoke with Kelly on Friday trying to find out why my bill that is normally 160 or for two months 320 now $ 456.00. She was more concern with when I would be paying the $456 than why my bill had jumped so high. I have been a loyal customer to Direct Tv for 10 years! I have 2 weeks to make this payment, it will be paid! I re worded the questions several times, and all she gave me was long pauses and reassurance that my him would go down for future months once I paid this one. She couldn't Give me a specific reason. At one point in the conversation I told her that's the question I asked you but whatever we're getting now where. She said thanks for calling AT&T/Direct TV. Before the merger Direct TV customer service was great. I AM A 10 YEAR LOYAL CUSTOMER AND NOW CONSIDERING SWITCHING TO DISH OR COX!

my wife & I went to cosco to shop in northrige ca there was directv booth there. he said Hi! are you happy with your direcv I said yes but its expensive. he said if your wife has a different las name & email ill switch it for the new promotion. I said how about early termination fee? he said we will wave it. so we did it next thing I know I got a bill for it. so I called directv they woul;dnt help me because they said its the third oarty hAS nothing to do with us. thats such a BS. THERE SCAMMERS & NO ONE CARED TO HELP ME AFTER TRYINF SEVERAL TIMES THY CANT BE TRUSTED.

My local NBC Channel (WTHR-13) no longer accessible due to dispute over retransmission fee. Almost 4 weeks now. Repeat calls to CS and tweets to DirecTV Service - no resolution, no response to tweets, and ridiculous responses to direct messages. Pandora hasn't worked for 2 weeks... called CS, was told their engineers are "working on it". Still no Pandora as of 7:00pmEST today. Told them I was terminating service 2 weeks ago and that I refuse to pay early termination fees because they are breaching my contract. They promised a supervisor would call in 24-48 hours. No call received. I need a written agreement that they will not charge early termination fee

I have been dealing with you for over 6 months now, I have complained to the BBB and will send them a letter again.in June of 2017 I did speak with Maudi in the presidents office she assured me my bill would be no more than 125.00, well that was a joke I have had to call every month since because my bill in incorrect. I pay the amount that is owed online then they tell me I did not pay in full and they keep rolling over into the next bill. This is a huge scam and totally illegal! I spoke with Oscar who hung up on me when I asked to speak to a supervisor, then when I finally got a supervisor after one hour. Sebastian he read off the same paper as the representatives that I talked to before he did not listen and he talked over the top of me. I want my bill fixed immediately! I do not owe you 174.00. I will be writing the BBB again you can not rip people off and your customer service is the worst! Resolution of my bill is expected today.

Brian and Terri Van Vleck
13901 mead creek
bath, mi 48808
phone [protected]

I signed a 2 year contract on a special promotion and never one did they tell me I would have to sign up for some kind of ATT service after the first year or my bill would go up. I would of never switched from Dish if that would be the case. I called and they could not provide me with a signed contract where it states that. I feel that I have been misrepresented just to get a sale. All I asked for was to keep the special promotion price offer for another year and your company declined it (Michael #[protected])
I will not give your company a good report or will I continue service. I am going to go back to Dish. I had been with them for 14 years and they never once lied or misrepresented themselves.

Specifically asked a million questions before I signed up so I wouldn't get screwed and they still screwed me. I am in the middle of a 2 year contract that was in writing for 24 months with final cost per monthy of $50. They jacked it up to $85 per month. I talked with them the first time online and they said there is nothing they can do. I just called and the guy on the phone claimed he went back to dicuss this with whoever which is BS. He just put me on hold for 40 mins and tended to someone else. I want my service discontinued with no early termination fees. There has to be bigger penalties for all of the bs the phone companies and other services that pull this crap all the time.

I received my bill today (10/10/2017) and had additional charges that I was not notified of. I called several times to customer service and kept getting transferred. Nobody could help me! They kept telling me I was going to receive a call back from a manager and I never did. So I kept calling to find out how they were going to resolve my issue. They never gave me an answer. They were all very rude. I understand if one employee can’t help a customer for an example, if the employee is new. But in this case I spoke to five employees and none of them could help me. The last employee I spoke to, I explained the situation (That I had already spoke with 4 other people) and asked to speak to a manager. She told me that it was going to take 15-20 min for a manager to be able to talk to me. I told the employee that I had already been waiting for an hour and a half and nobody had called me back. This employee got very rude and said f* and hung up on me. I am very disappointed in how directv handled my situation. My bill is always paid in full and on time. I have never experienced anything like this and what really gets me upset is that I didn’t get this employees name. I don’t understand why directv was so rude and couldn’t help me or solve my problem. They will definitely be losing a paying customer and I will not recommend directtv to anyone, because I would hate for them to have the experience that I had.

October 9th, 2017

To: direct tv complaint customer complaint department
Fr: marlene berghammer
Re: formal client: account #. 2818392
I am being bullied by direct tv to cancel my cell phone contract with another carrier and move my cell phone service to at&t to reduce my direct tv bill. At&t is not permitted to provide intenet and house phone service in new jersey, the package I purchased for $75.00 a month as a returning customer. Now, because I cannot have mutltiple produce with direct tv due to no fault of my own, direct tv has increased my payment to $141.00 per month and demanded that if I want to reduce my cable bill, I must cancel my cell phone services with my present carrier and go with at&t.

It all started in 2013 when I decided to start a contract with direct tv for cable service. I was very unhappy with the service so I decided not to renew my contract when it expired. I decided to go with a new 2-year agreement for internet, cable and telephone with xfinity. During my contract period with xfinity, direct tv continued to pursue me to return to them. I really did not want to because every time the rain fell, I lost cable connection, and I told them this, but they were resilient. Direct tv repeatedly talked about their improved services and the special contract they had for returning customers. Coming to the end of my contract period with xfinity, direct tv called me almost everyday offering amazing 2-year contracts to win me back. One such offer I could not refuse, so I decided to return to direct tv in 2016.
Here came the first lie: direct tv offered me a cable tv contract with 4 free receivers, as well as internet and home telephone from at&t for $75.00 with no increases to my service price for 2-years. This was such a great offer that I decided to give direct tv a second chance to make a good impression. About week after the switch, cable television already is place, I decided to call at&t for my internet and phone. To my surprise, at&t do not offer these services in new jersey. I was very angry at direct tv for lying to me but I had already paid for instillation and thank god, my internet and home phone had not been interrupted, so I decided to work with it. When I informed direct tv about my situation, I was assured that I would not be penalized for not having all three services because it was not my fault that I could not get internet and house phone from at&t due to my residence address
Second lie: the $75.00 direct tv, internet connection, and home phone service contract never existed in new jersey. I now had to pay $75.00 for cable tv from direct tv, and $89.00 to xfinity for internet connection and home phone. My new monthly bill was $164.00. Furthermore, my internet and tv bill for xfinity also increased because I no longer had all three services.
Third lie: in july of 2017, only a year after I contracted with direct tv, direct tv increased my cable bill to $141.00 per month because I did not have multiple services with them and at&t and when I reminded them that I could get the services I purchased because of my location, the customer service representative, rachel is her name told me and I quote “ there is nothing she could do to help me, ” she continue by saying “if you want to reduce your direct tv bill, you should change your cell phone account to at&t.” when I told her I was happy with my current cell phone carrier and I wanted to package that I purchased from direct tv which was cable, internet and house phone, rachel told me that “I should not take it personal, and she continued by saying “ it does not matter if internet and house phone is not offered in new jersey by at&t, I must have multiple services with direct tv and at&t, therefore the only way I could reduce your direct tv cost is to cancel my cell phone contract with my present carrier and go with at&t.”
I felt hijacked, I felt like a child being bullied by direct tv. This is a perfect example of a company trying to bully their customers into moving their services from one company to another due to no fault of their own. I purchased internet, cable and house phone, it was direct tv and at&t who could not deliver and provide me with the services I purchased; now, direct tv have almost doubled my monthly payment because I do not have multiple services.
For the past three months I have been asking direct tv to leave my monthly payment the way it was for the past year, and they have repeated assured me that they will but month after month, my payment monthly payment has continued to increase. Additionally, when I asked to cancel my contract, they want to charge me $200.00 cancellation fee.
Please, I beg of you, help me marlene berghammer [protected]
[protected]@yahoo.com

First contact july in the hickory store
2nd contact installation on 8/15/17
Sheila daniels
[protected]
All I want is my $100 visa promised by the agent on the phone for all the issues and the $300 sam's card I was promised for joining during the promotion

My story is I went to the hickory, nc location back in july, there I encountered a salesperson who stated he was in partnership with direct tv and sam's club. We decided to join in and one of the incentives was a $200 gift card from sam's club./ the first installation did not go as planned because at&t was dishonest about the internet speed and what type was available. Well it's now august and I saw the same promotion but this time with a $300 gift card from sam's club. I called direct tv back and told them I wanted to go ahead and sign up and I wanted to to do it through my sam's club membership. Of course they said ok. The installation was done on 8/13 or 8/15. I can't remember which and at that time I called to ask about the gift card. I was transferred to someone who said in 4 weeks I would get a link from them to claim the card. Well I am sure you know by now that did not happen and lo and behold when I called direct tv back there was no notes nothing regarding the sam's gift card. So now the notes are gone and supposedly a $100 at&t gift card was available to me, however, this is another scam, I accepted it 2x and I have the confirmation from them. The sam's card however is nowhere to be found. Direct tv's agents will flat out refuse to give their id number. I started asking for it so I can document who I spoke with the bottom line is I have been scammed and would not have join again except for the sam's gift card. At&t, direct tv and sam's club does not care what they promise and the notes are never there. The agents never know anything. They fooled me the last time I was with them and again their $100 never materialized the last time I was with them either. Direct tv you are a bunch of crooks and I won't be fooled again but shame on me. Additionally, the agents cannot find a corporate number to give out. Seriously worst service ever. The first storm we had and my tv acted up for the 2 days we had the storm. Never again you are thieves and make promises you have no intention of keeping to get the people's money.

I was charged 90 dollars on boxes that I sent back 2 weeks ago. I called the customer service hotline and spoke with Kiera, who I told that I sent the boxes back and that I couldn't afford the 90 dollars that was being charged to my account.. she told me when they received the boxes, the money would be put back into my account. Now I have an almost 200 dollar bill that I will struggle to pay because of boxes I supposedly haven't sent back.. very disappointed in my service. I will be switching services & will NEVER recommend directtv to anyone. Highway robbery is all this is!

I had called directv to remove the nfl sunday ticket before the grace period but they gave me a discount instead. I was told I couldn't remove it n that I had to pay it. I then asked for the supervisor. Ernie was the supervisor that got on the phone with me and was very very rude to me the way he was talking to me and told me I couldn't remove it either. I then asked him for his supervisor and he said he didn't have one. I've been a customer for almost 2 years. That's how u treat ur customer's?
On top of that I believe I was double charged for my on demand movies boss baby n furious 8. If I charged for the movies on my card, and then directv charges me again. That's why I havent paid my bill. They also said there wss no record of me calling, but then again how did I get the discount. I was very disappointed how I was treated.

On august 15, 2007, I contacted customer service about my directv programming. I wanted to make sure nfl ticket was turned off if that was going to be charged and not free.

The person I spoke to confirmed that nfl ticket for my program would be free again in 2017. I asked him to please confirm as I did not want to be charged and he contacted a manager also confirmed this would not be a cost to me. He even said he noted this on my account. I don't remember his name specifically but it was something very unusual and I would recognize it if I heard it.

I just received my bill and sure enough, they have charged for nfl ticket. I called directv customer service and not only was she not able to assist me she said there were no notes on my account. I asked her to please have a manager contact me within 24 hours, which no one did.

I have been a customer of directv for many years, and I am so upset that I want to cancel any service with your company.

Sincerely,

Carol nash
Carol nash [protected]@gmail.com
[protected]

Watching nbchd channel 120, mecum auto auction, and it was interrupted by a nascar xfinity series, the auction never came back on and was scheduled from 3:00pm pacific till 8:00pm pacific. The auction was on till 4:30 then cut to race bs, race was not even scheduled to be on and as yet has not even started, it has just a bunch of people talking about nothing. If you are not showing what is scheduled why advertise it that way?

My name is John Pettit. My phone number is [protected] and I just got off the phone after about 45 minutes requesting my early termination fee be waived. I contacted DirecTV end of June requesting to not renew my NFL package. After that, DirecTV charged me for NFL package for 3 months in a row. When I called 9/21, I was advised my account would be credited but did not realize that my funds would not be credited back to my bank account but just a credit for my next couple bills. I am officially requesting my early termination fee be waived because DirecTV has breached their contract with me. I specifically requested to not be charged for the NFL package and I was charged anyway. The notes are clear where I called in regarding this. Please feel free to call me at the number above or reply to my email at [protected]@gmail.com.

Thank you!

John Pettit

I have been a customer fro the past year (I have AT&T since 20014) I just revived my new bill and I was blown away with extra $ 50 per mount charges. After 2 hours on the line being hung up, transferred, refused to speak with manager or supervisor on duty, I finally was told there is noon that can take the charge away because this is Sunday NFL Tickets... I don't watch sports, I had no idea that the person that set up my services ONE YEAR ago had my account set for automatic renewal for something I really never wanted. We don't watch sports. Now I have no chance but pay fro 6 mouths (that add to $ 300) for something I have no use of. I explained I can't afford this. THEY DON'T CARE. I never received a call, or e-mail or anything that would give a hint that they will start charging that much per mouth. I would understand if I have requested, and the I am trying to bail out, but this is not my situation. I have never in my life seen anyone so unconsidered. I can't stop the services, my contract will expire next year. SO basally, THEY DON'T CARE. My advise to anyone debating to or not use their services PLEASE DON'T.

the bill was accidently paid twice and taken out of checking account and they will not issue a refund or credit my account the amount they took out twice, they did a payment reversal and said they never received the money, yet my bank statement has two charges to the account. they will not let you talk to s supervisor to get this corrected nor will they correct the issue.