DirecTV
reviews and complaints

12/5/17 doris chaplin, 819 west college avenue, hartsville, sc 29550
[protected]
Att/directv not standing by the price quoted for a bundle service or select tv/att land line phone
Billing # [protected]
Order # [protected]
Install wed. 12/6/17 between 12 - 4pm
Directv was installed as scheduled, yet land line with att never showed. Continued to wait for att following day on 12/7/17 so called around 12pm to find out when to expect the phone to be installed as the customer is 94, needs land line and home medical alert/security system doesn't work without land line.
After almost 2 hours of talking with the representative, on thurs. And fri. Att your partner and joint venture, would not honor the quote, insisting on charging $49.95 for land line.
Completely frustrated at this point I requested to end the discussion with att and told christina with directv to cancel the agreement. She told me that, we couldn't cancel without a penalty of $410 because it was past 24 hours. No one had once told us about this. It was beyond 24 hours before we knew of a problem with att!
We had not been given an invoice/receipt/ paperwork of any kind.
We want to cancel and have all equipment removed due to the company not standing behind the quote. She only changed from cable because
Of the rate being so high and going up 15 % each year.
She has her lawyer standing by to dispute the dishonest injustice.

I am writing this email because my services were disconnected on 12/06/2017. When asked for service restoration, I was met with a barrage of no and unfortunately's over a past due 1 month balance of $145. Jack the the so called supervisor was very unwilling to assist with this. This is ridiculous and a complete slap in the face to loyal customers. I am a single mother of 2 children only asking for a little bit more time to pay. I will not recommend this service to anyone else and will be discontinuing any future services with this company. Att for bed this company on us with threats of higher service charges. Both companies are scam artists and their customer service representatives and so called supervisors are just out for the money.

Over a year ago Directv "mismatched" the billing they do through Century link to my daughters apartment. November 2016 through January 2017 they billed me for mine and another persons account totaling over $300 of overcharge. Three times now starting November 2016 I have spent hours on the phone with them in a 3 way call via a Century Link representative with Directv acknowledging the problem but continuously being reconnected to "the person that should be able to refund my money".
Absolute unacceptable and the poorest customer service I have witnessed.
Yesterday [protected] our 3 way call lasted 1 hour and 45 minutes going through 4 customer service people, the first saying she found the problem, made all the notes needed before we were transferred to a supervisor that in the end said I could send copies of the 3 over billed invoices and submit a complaint form online... really?

The customer service we encountered today was absolutely abhorrent. This occurred on monday, december 4, 2017, between 9:30-10:00 am. My mother called directv in regards to a genie mini modem in our home not operating correctly, and when she called the second time to resolve the problem the customer service representative, whose name was debbie, was incredibly rude in trying to help us get the problem fixed. Her attitude towards my mother was not conducive of a good customer service representative and poorly represented the company. It was surprising that this woman was so rude, as in the close to fifteen years my family has had directv we have never had any kind of problem with anyone associated with the company. My hopes is that this will not happen with this woman in the future, and that she may be reprimanded for her actions. For reference, I am the daughter of the account holder and the other authorized user, and I have also worked in customer service myself for five years now and have rarely come across a fellow customer service worker that was as rude and awful as this woman was. Thankfully we are getting a replacement part for what we called about trying to get fixed, but that does not change the fact that "debbie" was unnecessarily rude in trying to resolve the problem.

I have been disconnected since August of 2017 and they requested there resivers back, which I had no problem in doing. They sent out the box. They had the wrong address on file which I had called when I moved to change it, if not how did they come to my new address to connect everything. I called to change that SUPPOSELY they had changed, no they didn't. So when I called they changed it again and to this point I have not received anything and it December, DECEMBER! NOW your taking me to COLECCTIONS for the amount of the receivers. This is ridiculous I am not paying anything. It's your companys fault supposedly #1 customer satisfaction no it's not. It's the worst decision I made to connect to direct tv. All they tell me is I don't no why you aren't receiving them, I don't know either. I receive everything else if I order online. So you better get your company together or I am gonna sue your company for taking advantage of customer. I am trying to build a house and my credit was awesome until you had to ruine it. Taking me to collections because of your fault.. Hell no you should refund me all my money I paid you for my services, I never missed a day, always on time and this is how this company pays me... This company is a joke and gonna tell my friends and family to get out from you guys if they have this company ASAP. My email is so you can at least respond is [protected]@yahoo.com

I order DirectTv in August and was told I would be receiving a gift card, which I never have. So I called today to find out where it was and because I had not claimed it within the 30 days I am no longer eligible. Since no one informed me that I would need to claim it within 30 days or send me an email on how to claim it, I can't get it. This is unacceptable. I am not happy with the service I have had with Direct Tv, I have already had a technician come out to fix our receiver once cause our on Demand was not set up and now I am being told I can't get the reward I was told was owed to me.

Due to a move out of state had to cancel our directv. Was told that because it was an out of state move, and I was signing up for directv in my new house, the cancellation fee would be waived. Here is a list of what followed:
1. I was charged the cancellation fee
2. Called 2-3 times to finally have someone tell me it was fixed
3. Received letter from collection agency for amount owed.
4. Called at&t (I have both and am billed for both together), was told they could not help and I should call the movers team at [protected]
5. After talking to someone at movers team was told I could not be helped so was transferred to someone else
6. Was told by person I was transferred to they could not help and I should call [protected]
7. Called that number, explained my problem and after a while was told I could not be helped and to call [protected]
8. Decided to no longer proceed

I have been a directv customer for over seven years and am appalled that 1) they are trying to charge my the early cancellation fee and 2) I cannot get decent customer service.

I fulfilled a contract with Direct TV. I decided to cancel my service in September 2017. I had pre-paid so they sent me a refund of the over payment and in October 2017 I received a statement (after sending back the equipment) that I had a $0.00 balance and the account was closed. Now in November 2017 I just got a bill for about $114 they say there were Pay Per View charges from 2015 that they just found on my "card". I think this is a scam! I completed and paid in full my account with Direct TV and feel this is either a scam or an error on their part. Please let me know how this will be handled. I would like for the balance to be wiped clean and a $0.00 balance due.

I have been unable to access any on demand programs on my tv yet am able to on the app. Have called and was given email stating they were solving problem 11/15/2017 email says not to contact again they would let me know updates. Today 11/27/2017 called again about continued problem. Was told they are aware that my ticket was closed out. Asked for refund of bill. Stated to me they would again expediate issue and email me yet no further correspondence received

You guys charged my for the nfl ticket the following year after you gave it to me as promotion. I wasn't aware that I was being charged because I pay my bill automatically. I make sure you guys are paid on time!
I wasn not aware that you have been charging me $50 extra a month. 2 months later I figured it and called to ask for a refund. The customer service person was no help and basically blamed me for not catching it sooner!
Horible customer service! Then she tried to transfer me for I could complain and no one picked up 10 minutes later I hung up.
Sad sad sad! You guys are willing to lose a customer of over 6 years for a minuscule $100. That I didn't even order, watch, use any of the service, had no idea I had it!
Ref # r21-[protected]. She would not give me an employee id

Boyd morrison

On november17 our directv service was installed improperly because the tech rep did not bring a ladder. We have tried to get directv to return to correct the dish installation and spent at least 8 hours on hold and had 4 appointments scheduled and then cancelled. I have spent 2 days at home waiting for the tech I was never notified that appointments were cancelled.
Directv service is the worst I have ever experienced. I would recommend that avoid doing business with this company.

Service was guaranteed to be reliable and functional, even during rain. Service from day one has not been reliable, especially during rain. Loss of signal every time it rains. Recently one of my tv boxes failed and direct tv would not replace it unless I paid for a technician to come out and replace. This is a deal breaker and causing me to cancel my contract.

This morning, at 6am. My direct tv was suspended. I have auto pay and never look at a bill. It tells me to call the 1-800#, so I do they don't open till 8. Ok we shut you off and you have 2 hours before we will help you. Mean. Then I call she says your bank card expired, I thought it was through checking oops card worked fine for last 2 yrs didn't it. Ok no. Biggie get on checking account and go. Well your two months behind, ok, $400, how much do I pay per month 200. Ok I call UNCLE, seeing how I have had direct tv for 8yrs, many on direct pay, um um bye bye. I will be calling the BBB, and public service commission. Glad my contract expired years ago, jerks. Work with customers losers.

On November 16, I received a call from a at&t rep that offered my direct tv service and Internet bundle. I was very happy with the bundle he was offering.
So we set up service for direct tv to be installed on November 18. We did get that installed, but was told that it would be a few days before I was contacted to set up the internet. I made sure during our conversation that he understood that I wanted internet and if it was possible. He said many times that yes I would be able to get internet. I would not get the direct tv without the internet. So days go by and no phone call, so I call at&t, they say not available where I live, to call direct tv. So I call direct tv, they say not their problem, they say if at&t said not available then its not. I call again, this time they say that they contract out on internet, but since account is in my husbands name, they could not discuss any further.
So I call again when my husband is available and he authorizes me to talk on the account. I speak to a supervisor who denies any wrong doing and blames at&t. I asked if I could put her on hold and do a three way call because one blames the other and vise versa. She says no, its not my issue, its yours to deal with, and then hung up on me. Great customer service direct tv, get customers by entrapment, offering services that you can not honor and follow thru with. I would never agreed to get direct tv if the internet was not the part of the package deal I was offered. And on top of it all the amount I will be charged for direct tv is more then what I was even told!

For the third straight month my bill has gone up with no additions or changes on my plans! DirecTV is the most deceptive cable service ever and I am so sorry I signed up with DirecTV! I can't wait to get out from under this contract! I'll go without television if I have to, but I will NOT renew with Directv!

I have called on several occasions and been disappointed every time! Not to mention the fact that your website says someone is available 724 yet they're not available today! DirecTV is nothing but a scam and the adeceptive business practices continue and are unlikely to improve at all!

I tried to get a new account set up on line for a bundle of directv, phone and internet Could not accomplish this online saying my previous address was invalid even after entering it two times so I did an online chat and after a few attempts the chat person in formed me could not fix and I would have to call to place order. This meant I would lose the $35 activation fee and not be charged $100 for the wireless receivers for directv. But moving on I made phone call to get the bundle. The agent I talked with her accent was so bad I could not understand her. I informed her I wanted a new account she gets my phone number and sees I already have two accounts and asks if I am moving one. I told her no I want a new account she replies saying something about transferring me and used the word "move". I told her I had problem with use of that word I want new account she assures me she is sending me to someone that will get what I want accomplished. But then proceeds to inform me my account in Nederland was available for free upgrade. I told her why would I upgrade when I informed her in conversation earlier that I would close that account in couple of months. She said ok I will transfer you. So I hang on for abt 10 mins another agent comes on the line very plain spoken I understand him very clearly and once again I explain what I want. He proceeds to inform me he has to transfer me to someone else because he only handles moves so I hang on for abt three mins and get disconnected.

I am now furious. I decided to just wait till next day that way I would calm down

Next day I called got very nice agent. Could clearly understand told her about my problem from the day earlier she told me she could set up the bundle. Everything running smoothly and she is at at part where she is confirming the spelling of my name and we lost connection. Thank goodness she had my phone number and called me back. Unfortunately since we lost connection she could not complete the bundle on AT&T side for internet and phone I would have to call another number she gave me. After setting up directv with her I called the number she gave me and that agent informed me she did not handle that and she could give me direct number or she could transfer me. I told her to transfer me. I get another agent and finish that.

I had asked the first agent I called about talking to someone to file complaint of all the troubles I had the prior day she gave me a phone number to do that and that agent acted like he did not know what to do but asked me about my problem so I told him the story. He puts me on hold comes back and tells me he told his supervisor and she would escalate it. I told him I wished to speak directly to supervisor. He connects me and she answered after about 10 rings. I asked if he told her all the story she said yes and I asked if he informed her of my 3 hour experience trying to set up bundle that she said would have been 15-20 mins to setup. She said he told her it took a long time. So I then told her the whole story. She then starts telling me she sees where directv and AT&T are setup. I told her whIch is it you did not understand what I was saying earlier or were you just not listening to what I said. She tells me she is listening. By the way I could barely understand her because of her accent. She then ask me what is it that I wanted to happen. I in formed her I wanted for someone to look into what I said about my problem and email me what was found and what will he changed so no one else would have same problem

She told me in so many words that would not happen. I hung up

No moving on to installation

I had told the agent on 2nd day that a directv dish was already mounted and rooms wired except one tv location was not wired she informed
me that would not be a problem the tech would come with new dish and leave it with me if current dish is ok and would wire the one tv location no charge.

DIRECTV tech arrives I tell him need wire to one tv location. He says where is the attic access with stairs. I tell him we do not have that. He informed me AT&T does not allow him to go into the attic without stairway access. He told me he could hook up a wireless but I would be charged $100 extra.

Now I want to remind you if I was able to complete this online as I started out doing that I had figured wireless and no extra charge also would not have been charged $35 activation fee which I was charged.

I informed tech I was not paying it and I was on the verge of canceling the whole thing n call dish tv. He said he did not want me to do that. I told him to call someone and inform them. He tells me he has seen it before same situation and AT&T would knock off the charge. I told him I want to know now I would not be paying the charge.

He asked me if I had AT&T phone number to call because he only had directv number and it would have to be done by AT&T

I decided to find a number for AT&T and I get very nice understanding man. He tells me what phone number I could be contacted with text etc. I gave him my cell phone number. He tells me hang on while I see what I can do for you

He comes back several mins later to tell me I would not be charged a credit would be issued. Then he realized he could not hear me. He put me back on hold several times would come back asking me if I could hear him. I would answer he could not hear me. I did check to make sure I had not muted my phone. His last talk with me he informed me if I could hear him to please call back.

Why did he NOT call me back he had my phone numbe?

I call back have to tell my whole story again I get agent with a little accent and she tells me she would have to make a dispute for me and escalate it and if approved I would get a credit. I tell here the other guy told me I would already receive the credit and she basically told me she was following procedures

Now we get to internet and phone installation
Tech arrives checks a few things tells us he has to go down the road to check something. Comes back checks some more things informs us of wiring problem from down the road to our house He tells us someone else would come out Saturday to fix wiring did not know if that person would finish install or not.

Saturday another person comes out fixes wiring problem and informs us someone else would come to finish installation

I get text on my phone telling me to call to setup installation completion

I call and now installation would be completed one week after original install date.

While I am on phone I get text from another person wanting to set up final installation I text them back informed them I was on phone with AT&T. They text me back asking if I had problems resolved. I text back "yes no need to text me anymore"

I got 4 more text last one asking again if I got it resolved I replied did you not read my last text. Got 3 more text last one saying ok resolved I said the goodness got 3 more text after that.

All in all I would say spent total of 5 hours getting bundle setup. And still have not finished installation. And could possibly be out about $135 that I would not have been charged if I could have completed online

It is my personal opinion that AT&T does NOT care about what a customer has to go through to get service. I have heard other customers complaints mine is just a list of many. I wish whoever reads this would email me at [protected]@ntned.com it would be nice to know at least someone took the time to read. Would be nicer if in that email send me a phone number and name of that person so I could call and thank them for at least reading.

I am charged an outrageous amount for service. I despise direct TV the customer service shouldn't even be called service, the bill is outlandish, and the service I receive cuts out if there is a cloud in the sky. I am sick just thinking about having to have service with them for another 6 months. I am trapped and literally throwing money away every month on this load of [censor] they call television.

On the 24th a month ago I called direct tv about getting att phone service. I was told about a combo deal because I already had direct. I got two boho deals on cells. I was quoted a price I'd have to pay when I picked them up and I had to pay $115 more than the quote. I called and the agent said for my inconvenience he'd credit my acct the $115, it's not on my first bill. I called and spoke to 7 different people because no one new the correct place to transfer me to. Then the women told me since the original cust service agent did not document it they could not issue it. The bull that I have had to deal with is ridiculous, I work in cust service and your company has the worst. If I was told I would be given a credit then that is the expectation and because he did not document it I again get screwed over. I am beyond mad and someone needs to rectify this situation. I am a paying customer and this is not right.

I don't understand their problem.
I paid for having all of the channels they've got, but in fact, instead of 3500, they provided me with 150 only. For no reason. I repeat I paid in full.
Naturally, I contacted customer service and they said their system was down and messed up everything and that soon they would fix it. It's been 2 weeks, nothing has been repaired. Maybe it's the right time to do it, huh?

Hi agree that they are cheats.
I was sold on 9/8/17 to sign up for direct TV for $50 per month guaranteed for two years. My first bill was for $60 which was $10 over. My next bill was for $105.00 and they added a service plan package that I never ordered or agreed to.
I called and spent hours on the phone being transferred several times and then they sent it to the escalation department and they said they would call within 7 to 10 business days. They called after 10 PM on Saturday night and I was asleep. I called them back on Monday and spent over 3 hours being transferred and retelling my story. Then they said they were sending it to an escalation department and would get back to me in 7 to 10 days again. The next day I received an email that they had cancelled my service.
I called again and was told that I also owe a $400 cancellation fee for early cancellation.
I told them I will not pay the fee and they could not charge me for cancelling when they are the ones who cancelled and they did not keep their agreement to charge me $5o per month for two years and I was not going to [pay them for baiting and switching their charges on me.
Roland H
Washington State