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DirecTV and AT&T / customer service sucks / when I call and try to explain my problem / customer service reps suck badly

1 North Kingstown, RI, United States

Had directtv for years. (acct. #[protected]), here, MASS and FL. Never had a problem until AT&T comes along, and all the common sense and logic go down the drain. The customer service people on your phones are either very dumb or its their first day on the job, either way is not acceptable so we cancelled the account. Called and cancelled, and it was about a week before we got the equipment shipped back to you. We were told, on the phone, that we would be pro-rated for the month. You sent us a bill for $148.62, which is the entire month. I have called back several times and dealt with the ignorance of your customer reps, which is so trying to anyone with a brain. My bill was $148.62 divided by 3 =49.40/unit. My share is $49.40 and yours is $98.80. So I will be sending you a check for $49.40. to never, ever have to deal with such ignorant people — never ever again.

Ri
Apr 9, 2018

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