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2.0 2197 Reviews

DirecTV Complaints Summary

537 Resolved
1650 Unresolved
Our verdict: When using services from DirecTV with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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DirecTV reviews & complaints 2197

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L
11:12 am EDT

DirecTV unexceptable unethical customer service failure to complete service call horrible and unsafe installation

arising from a disputed delinquent bill in august 2017 after communicating with a phone rep Amanda I discover that dating back to January 2017 there had been an over payment in the amount of 134.70 on the 28th then another pay was made in febuary 2017 for 140 dollars and some change. long story short I paid this account up to date on 7/22/2017 and there is no service being provided on 8/24/2017 a technician showed up to restore service and before he completed the job and made sure it was working he left the jobsite after I expressed concerns over how he had wired the cable coming out of the ground into my house in a walkway that is dangerously unsafe then directv refused to send him back after lying and saying they would be sending him back with a senior supervisor it is now three days gone by since I brought my account current and still no service and no attempt by directv to fix the issue. I want a full refund and a cancellation of my contractual obligation to directv they have clearly taken advantage of a senior citizen from the beginning with the unsafe installation of there equipment on my property then failing to repair or replace it in a timely manner.

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B
4:27 pm EDT
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DirecTV refund not received

I inadvertently paid direct tv $102.28 in April of 2017 after I had closed my account. I spoke with a customer service agent on 4/26 and was promised a refund. Refund not received so I follow up on 6/12 17 and was provided a reference # of [protected] and again promised a refund. Again refund was not received. I followed up on 7/25/17 and was told that a refund check was issued on 7/24/17 and would take 7-10 days to arrive. As of 8/23/17 I have not received a refund.
My account # is [protected]
I would like to receive my refund ASAP

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J
5:52 pm EDT

DirecTV I have spent over 3 hours and 2 days to cancel service

I have sold my house. I have tried to cancel service on thursday and now more today which is Tuesday. I am being charged for nfl sunday ticket i am not using because i have no service. I have been a customer since 2000 and have spent 30k with directv. I shouldn't have to donate a kidney to cancel service. I should be able to just pay 30 and be done with this. Talking to 6 people is terrible. Whomever you call should be able to handle a cancel.

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2:30 pm EDT
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DirecTV my acct no# [protected]

My roofer contracttor wanted our satalite dish in a base instead screwed directly to the roof. Ive requested this one a month ago with direct tv and directtv contractor "feva entertainment, but seems nothing happened . Sending us first choice contracting agency, but seems nothing or the person came does not know what to do.
Please help me solved this matter, my administratir and roofing co. Needs this done ASAP. Thank you.

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8:29 pm EDT
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DirecTV directv customer service

For the first time ever the NASCAR race was on a channel I do not get. Used the chat feature and was on chat for over an hour and they could not help or get me the channel. I then called in and kept getting transferred over and over to different agents who would ask the same questions and never help me out. I was eventually transferred to billing for some reason and finally got fed up and hung up after at this time a 2.5 hour saga. All I wanted was one channel!

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S
3:43 pm EDT

DirecTV overcharged for promotion

I received a phone call in May 2017 to try a promotion to upgrade my package at the same price as the current package I had. I asked repeatedly during the call if my bill amount would change and was repeatedly told it would not. I should have checked my first bill when it came in as I always have issues with ATT's billings when any changes are made. I am now looking over my bills and see that my first bill (June 2017) after the promotion was accepted, I was charged full price for the time period of 5/28/17 to 6/25/17. I first attempted to chat with ATT to resolve this issue to no avail. I was very specific in what I was requesting to be corrected, but the rep kept trying to point me to the current billing and talk about anything but the issue I was calling about. I finally asked if I needed to call in with my issue and he gave me the customer service number. I called that number and again was greeted with the run around about other charges on current billings instead of discussing the June billing. I was able to finally get Kim (clearly not her real name as I am certain this call center was outside of the U.S.) to focus on my June billing. She proceeded to put me on 2 very long holds just to come back and tell me that her department had limited resources to refund the $40 I was overcharged and that an escalation ticket would need to be created so the finance department could call me back in 7-10 business days. What a joke! This company consistently overcharges their customers and then makes it next to impossible to get it corrected. I work in a VP role for a financial institution and guarantee if we treated our customers this way we would be shut down by the CFPB. Why is no one doing anything about this company fraudulently charging their customers? Very upset about this situation as is occurs over and over again.

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Y
3:23 pm EDT

DirecTV my outside bush

The cable man that came out to my house today was really nice and very helpful with showing me how to work my device but I went outside a little while after he left to take my dog to pee I noticed he obviously put his ladder right on top of my mature snowball hydrangea bush and he didn't even tell me about it! Out of descentsy he should've let me know about it!

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E
9:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV reward card

I called to set up service and also saw online u get a 150 reward card for all new customers. The rep said I did qualify for promotion and of course I was excited about that. Once he put everything in system b4 setup I asked him how long will it take for me to get card and he said 15 days from installation so i'm like ok cool. So 10 days later I called in to upgrade account for more channels and I asked the lady b4 I did it if I will still get my 150 reward card in a few days because I didn't wanna mess anything up and she said defiantly. So at the 16th day I called to check if I needed to do something online r something because I didn't get my rewards card yet and she told me she didn't c me getting a reward card for 150 only for 25. That made me very upset so I told her to pull those 2 calls and listen to the reps tell me I would receive the card and the first rep told me I did qualify and would receive in 15 days from installation. She said ok they will and for me to call back in 7-10 days which I did and then that rep said the same thing the rep b4 said that i'm only get 25.00 I then asked well did they pull call and he said yes but it will take another 30 days to see if I will get reward card or not. Now i'm upset. Now I don't trust anyone bc everyone is telling me so much different information. I then ask to speak the supervisor. Supervisor gets on phone and tells me same thing rep told me b4 but this time of course like the last 2 people I spoke with. He has a different ending as well. He says I don't qualify for promotion, its still being investigated but they wont call me once investigation is over and I cant call because they don't give out that information... Wowwww. I'm like wait what? So u guys tell me I will get 150 reward card by 2 representatives which was a lie and than rep 3 tells me call back in 7-10 days so they can pull call and give me the reward card which was a lie than rep 4 tells me call in 30 days which is another lie and 5 rep which is supervisor says its being investigated but they wont call me when its done and I cant call them because they cant give me my information about my account. So i'm just stuck is what your saying. It hasn't even been a month and I do not trust this company already. Something needs to be done. You cant just lie to customer just to make sale and than another rep says the same thing and than everyone from that point is just making up stuff. I need this looked into or i'm leaving directv.

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K
9:11 pm EDT

DirecTV 2017 winback promotion

On 8/16/17 I called Directv at 7:48pm in response to the deal that was shown on your website advertising the Choice package for $29.99 which included 3 FREE months of HBO, CINEMAX, STARS and SHOWTIME, and the 2017 NFL Sunday Ticket... which is the only reason I was even looking to begin with. At the bottom of this advertisement were the disclaimers about cancelling the movie channels after the 3 months or you would pay the respective monthly cost and that next year you would pay the full price for the NFL Sunday Ticket if you did not cancel. I read about installation fees, early terminations fees, possible sports fees and the required 24 month agreement and direct debit requirement. I was totally agreeable to all of this so I called the number provided on your website-[protected]. I provided my telephone number and let the automated system know that I was a returning customer. I first spoke with Jason, who was in Direct Sales and unfortunately could not help me because I had previously been a customer, so I went to Jared who told me I had cancelled my service in June of 2015 which was longer than he was authorized to reconnect so I needed to talk to another department... I next spoke with Michelle, who spent over 20 minutes giving me the sales pitch, telling me what she can do for me and she even RAN MY CREDIT only to be told that she was ALSO in direct sales and she couldn't offer me the $29.99 deal, it was only for the winback department, which was where I thought I was going to begin with. I then spoke with Sara, who informed me, this "Deal" is actually only for previous customer who come back with in 2 years of cancelling... nowhere in the fine print on your website does it say that. NOWHERE! I checked. I clicked every highlighted area and link to check. I asked for a supervisor and was transferred 3 more times before I spoke to a woman in Customer care and explained the whole thing just as I am explaining it to you and all she had to say was "I'll provide feedback about the website to the appropriate people". I am just over 60 days past the 2 year mark. I cancelled on June 6, 2015 and instead of doing right by the customer and making a sale, even a small one. YOUR employees chose to be indifferent and unprofessional and lost you a customer. I spent over 60 minutes on the phone last night and believe me I have better things to do with my time.

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K
KNash
, US
Aug 03, 2018 11:06 am EDT

I'm afraid I have had similar experiences with DirecTV. Multiple transfers all saying they were going to transfer me to the department that could actually help me. My calls were dropped several times and I'd have to call back and start over. I've been a DirecTV customer for almost 15 years and my first call was actually to just get a new DVR set up because we'd upgraded to a 4K TV. I was actually excited to call in and get the new DVR hooked up so I could enjoy that 4K picture. The lady I spoke with was so snotty and rude that by the end of the call I'd cancelled my service. I'll admit, I miss the service but what a terrible way to deal with what had been a long term, faithful customer.

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M
8:41 am EDT
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DirecTV account billing

I early terminated my account in June. At that time, i requested a cooy of my final bill so my new company could pay the fee. I have called 6 times, talked to supervisors, been promised a bill via email and snail mail. I no longer have access to my account online. Yesterday when i calked, i was informed i have a balance of $200. So 2 months after My requests, 2 months of not having an account, out of the clear blue sky i have a balance. But yet no bill. It is now too late to get my reimbursement from spectrum. I am so very frustrated and have wasted precious time on this matter. Can you please send me a copy of my last t statement and erase the 200.
Thank you.

Patty Sopko
[protected]
I would give you an account number but i do not have an account

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N
4:00 pm EDT

DirecTV direct tv installation

on may 15th I signed up for a bundle package with att and direct tv. . on june 29th i called to find out why direct tv hadent came to install. My credit was hit again and was told they would call me back to schedule an appointment. it is now August 16th. I still do not have direct tv installed. Am informed i do not have an active account anymore and would need to have my credit hit yet again (this would be the 4th time att/direct tv would be hitting my account in 3 months). I am livid and would like to file a complaint with this horrible customer service.

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D
9:48 am EDT

DirecTV service and sales

I have been a direct tv customer for years. Recently I ask for my bill to be lowered. I was told that 140 would be my total monthly charge. My bill comes in and it is 253 I called and they were rude and said it was charges and taxes. I explained to them I was told 140 taxes and fees included. Now service is disconnected because I can't afford that and they charged be another 255 dollars. So now I owe over 560. I call and the "specialist" told me I don't see on screen 140. and that equipment fee is 90 a month. She said she cannot listen to my recorded message that I must talk to her supervisor I held on the phone for 40 minutes with no one answering the phone.. This is taking advantage of people and should be stopped. And guess what? They can put on credit report negative feedback and on your report. So I want to have a refund of the charges exceeding over the 140 I was told was total monthly fees.

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K
11:13 pm EDT

DirecTV bill charge after 2 years

I reveived my bill 3x more of what i pay a month. For a ridiculous bill of year 2015 after 2 years they arw charging me for nonsense things! I spoke to one of the reps and he doesn't know what to tell me her transfered me to the manager
I spoke to the "manager" and hes very rude and not reasonable. Overtalks above me when im speaking to him i asked for his worker number nd didnt want to provide it to me.

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J
5:35 pm EDT

DirecTV directv and at&t

Ordered Direct TV service from Costco, and bundled the account with AT&T. On MyAT&T webpage the install was scheduled for 8/15 between 8am and 12pm. No one showed. Chatted first with Direct TV people and was told by three different people that they showed it to be scheduled for 8/16 and were not sure why it said the 15th on the website. Finally I received a call from someone who claimed to be a supervisor, and they told me that someone would be at my home in 45min to install the service and that I would receive an email about being compensated for my trouble. After about 1 hour and 20 minutes, no one showed up. So I called again, only to be told again that the service was scheduled for 8/16. And once again I was routed to someone who was supposed to be able to help me. She said that they could not reschedule my appointment but I would be given $100 credit for my trouble and that she would send me an email to confirm this. She could not figure out how to get an email to me and ultimately said there was nothing else she could do other than transfer me to the basic customer service so that I could request they they transfer me back to her department, which sounded a little strange to me. After an hour on the phone with just her I was debating whether it was even worth it to do business with these people anymore. But ultimately I asked her repeatedly to transfer me to someone who could help. She transferred me to sales where the lady said they only thing she could do was give me the direct line to the pending services department. Keep in mind the sales person was they only person that I spoke with in the United States and the only one I could easily understand and the only one who was sympathetic. I called the number she gave me and got put on hold for 20 min until I got hung up on. At this point I had to take a break because I was so angry. Finally called the number again and got someone who was almost helpful. Unfortunately, he told me that the girl who I was on the phone with for an hour apparently went ahead and canceled my order. He took a lot of time to document the whole thing, but said that I would have to start all over and place the order again. I told him unless they can make it worth my while I am done at this point. He said that he would transfer me to AT&T with all of the documentation and that they could give me some form of compensation on my existing AT&T account. Well he transferred me to the wrong department and I got hung up on. This company is the WORST!

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B
9:48 am EDT

DirecTV the automatic payment overcharged me

I was just getting off work When I received a phone call from my wife saying our services were disconnected.so I IMMEDIATELY called the direct t.v. automatic payment center.I was going to pay the past due fee.of $199.?.
But when the system asked me if the entire amount of 403.45 would be paid today I immediately said NO.
When the call was almost done I received a text from my bank as I always do when I make a purchase, stating that I've just OVERDRAFT.My heart started racing.I then pulled my car over and asked to speak to someone.which I did and they assured me my money would be returned immediately.I am in a position that i can't have anything negative in my credit.Because I'm in process of purchasing a house.I then waited as your representative said it would be put back immediately.it didn't go back by the next morning.So I called the bank to please send me a copy of the OVERDRAFT fee I received due to your company mistake.in which i have just received it.I would really appreciate if you took care of this OVERDRAFT fee.Due to I gave NO consent to that amount.Nor I would have ever given that consent.Because I knew I didn't have the funds to pay the amount your company dismissed from my account.I would really really appreciate if your company took care of this matter Immediately.please GO back on recording if necessary.Thank You
Bertrand Mitchell

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9:35 pm EDT

DirecTV bundle

I signed up for a bundle of internet and cable together and this never happened. I left my prior cable company to get a lower rate because I am a single mom and cant afford a lot. I was promised a bundle, but am being charged for each service individually, which is a lot more then what my prior company charged. I cannot seem to get any help at all from Directv. I have called and been placed on hold for over an hour each time. I am new to Directv, so this is a very bad experience and would never recommend this company to anyone.

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5:07 pm EDT
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DirecTV charged my credit my capital one card without my permission

I looked on my account online and found that Direct TV. had charged my credit card $107.47 on July 13th 2017 without ky knowlege. My credit card number is [protected] Kenneth Chambers, My cell Phone number is [protected], you may reach me at any time on this phone number. Home number [protected]. I had another card issued to me some time ago and I would like to see it removed from my charge card please.

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9:13 pm EDT

DirecTV false statement

Spoke with a sales rep on Saturday by the name or Mark Hendricks. He told me that he was running signing up new people for sevice for 67.00 a mouth out the door no deposit or credit check needed. We where signed up for the chose plan and the nfl ticket along with stars and H.B.O movies free for the first three mounts of my 24 month plan. We signed all the paper work and where told hook up would be Monday between 12-4. On Sunday at 12 Mark called me to say before hook up i would have to pay 300 before they can come out but if I called direct tv the free would be dropped. I then called and spoke to a Nichol how cenfomed my plan buy said that there was a deposit needed of 149. That's twice i was laid to about any deposit. I then was sent to a super viser who made me run a credit check that's the third lie by them. I was then switched to 27 different people and six different depoments though the day and was laid to save times and had my credit checked 8 times. I'm sick of the run around and the lies. I want the services I was promised to by Mark Hendricks and Direct t.v

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11:08 pm EDT

DirecTV on demand service

I have had the same on demand issue since I switched over to Directv from Uverse back in April. I get an error message telling me "Sorry, the items you searched for cannot be found" when I attempt to watch a series show from on demand. It us so frustrating tjat I pay to have this service and all tech support says is they know about the issue and they are waiting for a fix. Is this a way to conduct business. I'm ready to switch! Escalation reference number [protected].
And your customer service department is HORRIBLE!

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1:11 pm EDT
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DirecTV recording old shows to see now

I have recorded old seasons of Project Runway All Stars to watch now. No matter what season I've chosen, I am able to see about 5-7 minutes of the show and then I'm kicked out and get an error message that there is a problem retrieving the information. I can then start the next episode in the list and the same thing happens.

Likewise, if I watch several hours of saved programs, I am likely to be kicked out and unable to watch ANY LIST programming.

It is very annoying, and I am pretty sure that when my contract is up and will NOT be renewing. I am thinking of giving up cable/dish altogether. I watch old programs, because there is so little worth watching in the regular lineup of programming.

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DirecTV Customer Reviews Overview

DirecTV is a digital satellite TV service provider offering a variety of channels and packages to customers across the United States. Their services include live television, on-demand content, and digital video recording capabilities. Subscribers can choose from different tiers, which provide access to sports, movies, and premium networks, depending on the selected plan. DirecTV also offers streaming options through its app, enabling viewers to watch content on different devices. The company caters to a diverse audience seeking customizable entertainment solutions for their homes.

DirecTV In-depth Review

Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.

Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.

Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.

Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.

Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.

On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.

Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.

Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.

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