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2.0 2186 Reviews

DirecTV Complaints Summary

537 Resolved
1648 Unresolved
Our verdict: When using services from DirecTV with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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DirecTV reviews & complaints 2186

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Newest DirecTV reviews & complaints

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10:19 pm EDT
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DirecTV rip off

A while ago a friend asked me if I could pay a bill for them as they had no credit card. I asked first and was told that it would be a one time charge but now DirecTV is stealing money out my account. I disputed the charge but of course direct finance rules in their favor. I will be furthering theft charges with my credit union and I have cancelled my card.

DirecTV is the biggest cable scam out there and I would not subscribe to them if their services were free. The fcc should put them out of business and I will be filing a complaint with the bbb.

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Regina R
Opelika, US
Mar 10, 2012 6:08 pm EST

I just checked my checking account because my card would not go through Directv made an unauthorized withdraw from my account with out my permission... I called 4 times and they could not even help me out. I was put on hold for most of the time. Now I have an over drawn checking account, an no one could not tell me Why money was taken out of my account. Can you say law suit for theft? I am on my way to file a police report now for theft, an then headed to my lawyer's office after. I will not refure directv to know one . They just rip people off...

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portiaraylee
Winamac, US
Aug 17, 2012 12:07 pm EDT

This company stole $370 out of my account without knowledge or consent. I submitted a form for the theft. Was told to wait TEN BUSINESS DAYS. My bank is in the negative. I had to go to cash advance for money for food for my small children. I owe late fees for bills I can't pay because i am waiting for my refund. I figure I am out about $600 and they won't even compensate me with free channels. I think I should be able to press charges for theft. They are telling me, ten business days, ten business days...i guess thats when i will feed my kids. In ten business days. I have never seen anyone take 10 days to read a fax...must be some kind of a record.

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Don Stoneman
,
Jun 05, 2008 6:46 am EDT

My experience with DirecTV was of being over billed, charged for "free" services with a back out credit not issued until the next month, overly complex billing to confuse and disguise the true cost, scripted customer service from India, poor TV reception, a total reluctance by DirecTV to correct the over billing and to fulfill their end of the bargain and a $400 fee to get them out of my life. This is one company I wish I had never encountered; they are, quite simply, crooks with little to no regard for their customers, other than their bank accounts. I should bill them for the hours spent on the phone trying to get the bill corrected. AVOID THESE PEOPLE LIKE THE PLAGUE!

Valerie
Valerie
, US
Jun 09, 2008 2:29 am EDT

DirecTV is a national consumer rip off retailer. They offer great deals take your $200 immediately and say a contract was agreed to verbally which was out and out lie. Nothing was agreed to unless their service and installation was approved by me.

One day later they took another $100 unauthorized money out of my account and told me that they will charge me another $400. for early cancellation of their "contract» Two of their contracts start that a person over 18 has to be here to sign--no one signed anything I had to leave for a doctors appointment and my husband who is blind was the only one here and is not allowed to sign anything

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Sandra
, US
Jan 13, 2009 8:31 am EST

I signed-up with Directv in June/July of 2007, when I begin my service with them. I was inform that I was required to make a DEPOSIT of $200.00, because of my credit score. I simple asked the Customer Service rep if I complete the service contract of one-year, will I get the deposit back. She then inform me that there is a $5.00 credit each month from that deposit that will be credit to my statement each month. So I asked again what every is left from that amount when my contract is up I am entitle to that amount. She told me yeah. Around mid-August of 2008, I call again telling customer service rep that I can not afford this service and to see if they can offer me something less. When I was told that I would be paying around $115 a month for basic cable. I proceed to ask about the beginning deposit I put down, if I was to cancel can I still get my deposit back. I was informed that after the last payment is received and equipment is returned, it will take 6 to 8 weeks to get my money. I was okay with that. So on December 1st, I canceled my account with them, I asked the question again just to make sure they would not change anything from what I was told earlier. The rep then said the same thing that once payment comes out of my checking account and the equipment is returned then I can get my deposit back. I asked if I could use the money that was there to cover partial of the last payment bill. I was informed no. They have to take it out of my checking account and then equipment has to be returned, then refund process starts. So I did what I was told, they took the money out equipment was returned. I received final bill stating that I do not owe anything. So I sent an email to directv and this is what it says" I canceled the service in November or December, they took the last payment out. I would like to know when will my refund of the deposit is going to be sent out. Please email me back with the information." This is what they wrote back to me." Thanks for writing. Let me inform you that under the terms of the DIRECTV Customer Agreement, when your DIRECTV service is canceled all outstanding charges are billed to the method of payment we currently have on file. The Customer Agreement is available online at directv.com/agreements. Please see the “Payment Upon Cancellation" section for more information. Please be note that with the payment of $154.52 on 12/07/08, you are account balance is now at $0. Thank you for your patience, and for giving us the chance to respond to your concerns." Which as you can see above this is the payment upon cancellation states: “You acknowledge that you have provided your credit or debit card account information to us. You understand that you will incur fees and charges as a result of your receipt and use of Service and/or Receiving Equipment, and may incur early cancellation fees and/or equipment non-return fees (as specified in any lease, programming or other service agreement you entered into in connection with obtaining Receiving Equipment). By giving us your credit or debit card account information, you authorize us to apply this method of payment, in accordance with applicable law, to satisfy any and all amounts due upon cancellation. You further acknowledge that you are required to maintain current credit or debit card information with us and agree to notify us whenever there is a change in such information, such as a change in the card number or the expiration date. “This has nothing to due with the amount I am currently asking about. They are stealing money and making it legal.

After I read the email I call Directv to ask about my refund, when I got to a customer service rep I was inform that I do not have a refund coming, the amount that I paid was a fee that is non-refundedable, but a credit that is still on my account that pay $5.00 a month until the money is gone. So now I am looking crazy. So make sure that I am not crazy I ask the rep let me get this right I am paying you guys $5.00 a month for nothing, the rep agreed. I was in amazed now, so I just hung up. I called back a couple of minutes later to speak to a supervisor, when the rep got on the phone they advised me that I still can not get the money back, talking to a supervisor will not change anything I was charged a fee not a deposit. So, I told the rep that I would like to speak to someone in charged, they put me on hold to find one. She came back and told me that the supervisor is on the phone and when she is done she will call me back. So I waited until I got home to call back. This time I am upset. I want to talk to a supervisor so I called back and the rep ask if I am calling back about the deposit. I informed him yes, He told me there is nothing that they can do or the supervisor can do I am not getting it back. So I asked the rep where does it state that at in your contract, he told me that it is a policy that have been the company from the beginning. I informed him that I want something in writing that justify this policy, he informed me that there is nothing in writing that they can give me. So, I asked for a supervisor, it seem as if the customer rep did not want to put a supervisor on the phone, so he comes back with the same story from earlier. That she is on the phone with another clnt and she said she can not do anything. I told the rep that when I called last time they told me the same thing, I do not need him telling her what I want but I would like to do so my self. When she got on they phone, she tells me she can not do any thing, if I have a problem write the payment dispute department. I asked if there is any thing in the contract, the policy, any thing writing that I would be aware of that states that I can not get my money back. She said no there is nothing, but what there is, is me accepting this over phone when I paying the deposit. I need to find a way to get this resolved because if they are doing this to me who else is they doing this to. They have a legal document in invisible ink, that they say will stand in court. If you can please help me because it's just not right.

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RadO71
, US
Dec 28, 2009 1:38 pm EST

My complaint is against Directv. Last night at approximately 10:30 p.m. CST I ordered their NFL Sunday Ticket at the full price of $99. No where did it state that this cannot be cancelled once the season started. At 7:00 a.m. CST I called to cancel before I even had the opportunity to use the service. I was told I couldn't cancel the service. I believe this could constitute consumer fraud.

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Sandro
, US
Nov 08, 2010 2:25 pm EST

They lied about the programing, services, and promotions I was to receive. The sales person and the direct mailed offer that I responded to told me I was to get free HBO and Showtime for 3 months, and my bill would be $49.99 after the new customer credits and rebates. I ended up with Starz and Showtime, didn't get the cinema connection I asked for, and didn't get the HD access credit I was promised causing my bill to be $10 higher. The salesperson was overly familiar, calling me Mr. Andrew like I was a 12 year old. He entered my email address and street address wrong, so I had no record of what I was getting or paying for. The installer was very nice, but was late because he drove all over the county looking for a street that didn't exist. The install took extra time because they didn't send him the right parts. Repeated emails and a call to customer service resulted in no help and more lies. All I can say is STAY AWAY FROM DIRECTV!

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RarelyComplain
Warren, US
Apr 14, 2013 5:32 pm EDT
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Never EVER pay somebody elses bill with your credit card. It's just like cosigning a loan.Something you never ever do. Direct TV? Hey - it could have been any number of firms. I hope your "friends" are enjoying that free TV that Direct TV will hound YOU for.

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devenstewart4434
Santee, US
Apr 19, 2011 9:43 pm EDT
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ordered directv service and an installer came back to my house to install my equipment and said i wasn't able to get hd so he would come back in a week and give me different equipment he never showed up and two weeks later they take out $93 for service and i call them saying i don't even have directv in my house i have no cable and they charge me a cancellation fee for a product i never had and refuse to give my money back

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heidi009
Little Elm, US
Sep 20, 2009 2:46 pm EDT

I tried to cancel my directv service after 14 years of service and at first the person tried to overtalk me and try for me to stay. I told them I just called and want to cancel and to please tell me how to send the equip back. after a yelling match back and forth because they wouldn't allow me to cancel, they switched me to another dept. was put on hold for 20 min because they said I needed to talk to a supervisor to cancel...got another cust serv rep. he told me he was a supervisor and could help me then he tried to charge me an enormous amt for cancellation fees $400. I told him I was not going to pay then he says he has to transfer me to a supervisor because he really wasnt a supervisor (so he lied) another person tells me oh no now I also have to pay for a 2 yr contract early cancellation fee I told them hey I had your svce for 14 yrs so that doesn't make sense then he tried to tell me that I also had to pay additional fees because when their service was down I had to call and complain and that is now going to be charged for their cust serv person to tell me to plug and unplug an will charge me additional chg for 14 yrs total chgs. Then they wanted to chg me for a receiver their cust svce dept sent because their equipment didn't work and couldn't upgrade their update system so to make a long story short. I would NOT recommend DirecTV to anyone. They must be hurting because it seems they try to rip off their customers. Sad to say because I thought that when economic times got better I might go back to them down the road but NO WAY after the way I was treated I would not have this SLIMY company back!

ComplaintsBoard
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2:40 pm EDT
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DirecTV early cancellation

I signed a 2 year commitment with Directv for a HDTV box and a STD box. In November 2012 they came out with a box with HDMI connection and they said if I have a box with the RCA plug type connection I could swap it out for $20. I did. They said I entered into another 2 year contract because of this. This was a " like for like" swap. It was not an upgrade to the system. I have gone with another provider and Directv said I owe $380 cancellation fee. I really owe them $40 for 22 months of service. I am protesting this through Discover Card.

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Blake Thomas
Springfield, US
Apr 29, 2013 4:22 pm EDT

Mr Prater,

Ready to fight back? Consumer Fraud Legal Services has consumer rights lawyers who focus exclusively on defending customers from fraudulent billing, contracts, and service problems like the one in your consumer complaint. Using the Consumer Fraud Act, we will try and get you a refund. Regardless, our time is free. If we win, the law requires the company to pay our legal fees.

Contact CFLS at:
[protected]
attorney@fraudlegalservices.com
www.consumerfraudlegalservices.com

MikeL DISH
MikeL DISH
Denver, US
Apr 24, 2013 11:45 pm EDT

mkstitch,

I understand your concern and had requested a private message just for your security of any personal information. We hated to have seen you go! What were the offers that were proposed?

MikeL DISH
MikeL DISH
Denver, US
Apr 14, 2013 12:21 am EDT

mkstitch,

It would be my pleasure to help you! I came across your post and wanted to inquire about that. Could you please provide me with some more details in a private message as to what you're referring to just for clarification? I'll look forward to your response!

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M4RK
Scottsdale, US
Apr 10, 2013 4:59 pm EDT
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You should just get netflix like a normal person.

ComplaintsBoard
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9:02 am EDT
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DirecTV theft

On April 1 my credit card was stolen and a charge was made to direct tv for over 300 dollars. I called credit card company who did their part but direct would not put a stop on this payment! I was told to file a complaint online which Im doing...I refuse to pay some strangers tv bill & would appriciate it if Direct Tv would cancel that payment & credit my card back! You were informed before the payment went through that my card was stolen! I still do NOT understand why this payment was made when Direct was informed in plenty of time to stop the payment! I would also like to know the name of the person who stole my credit card!

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queensadoreme
Hemet, US
May 14, 2009 11:21 am EDT

i ordered direct tv online on monday.tuesday it was installed.i payed a $200 set up fee.8 hours after service was activated it was suspended.i live in an rv park.i moved into my mothers former space after she left.she had direct tv prior.they claim she owes $500.i am now responsible for that debt because i now live here, am related, and had mail sent here in the past.they will not reinstate my service until i pay her debt! how is that fair? how is it legal? and my $200 in non refundable apparently.so i payed $200 for 8 hours of cable.dang that's expensive.can anyone help?

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pissd
Dyersburg, US
Jun 07, 2009 1:30 pm EDT

i had service with direct tv and if you ask me, they are no more than a business of thiefs! Is the economy so bad that they have to steal money from customers? there service is Sh!**y - everytime it even thunders outside...the sat. goes out! we canceled service with them and they stole over $1200 out of our bank account. thats enough money to pay 4 a couple of years of their sh!**y service! the only way they even had our bank info was because i paid my bill once over the phone by debit card...then they took it upon themselves to steal money out of our account...i assume they stole it to pay for all the illegal aliens they employee. I ADVISE NO ONE TO EVER GET DIRECT TV!

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Blake Thomas
Springfield, US
May 02, 2013 2:37 pm EDT

Mr. McGaha,
We are here to help! At Consumer Fraud Legal Services we have consumer rights lawyers who focus exclusively on defending customers from fraudulent billing, contracts, and service problems like the one in your consumer complaint against Directv. Using the Consumer Fraud Act, we will try and get you a refund no matter how small the amount. Regardless, our time is free. If we win, the law requires that Directv pays our legal fees. It does not cost you anything to talk to an attorney or visit our website. We hope to hear from you.
Contact CFLS at:
[protected]
attorney@fraudlegalservices.com
www.consumerfraudlegalservices.com

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marieh
Perris, US
Nov 17, 2009 7:21 pm EST

I have Direct TV for 4 1/2 years I try to get out of their contract because they send me a so box that I never order they went to my bank account and stole $643.92. I went to get the money to pay my mortgage they take it. I agree to go to Direct TV in order to get my money back as sales person they money will go back in my account in 48 hours. After 48 hours when I check that when I was told the money will be in a form of credit in my Direct TV account I went back to square again they are thieves stealinh money in my account for early termination fee after 4 1/2 yaers and $175.00 for DVR box.

ComplaintsBoard
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12:56 pm EDT
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DirecTV misrepresentation of product

I was on the phone for over an hour with a "supervisor" in January 2013 before we agreed to switch from Comcast (maybe more expensive but significantly better customer service and no contract). I made him verbally verify a list of things I wanted and he told me we would get these specific channels (HGTV and a couple of children's channels) with the lowest package. I also made him verify the call was being recorded so I was assured they would honor what he was quoting me. I was told we had 30 days to review and could cancel with no penalty. First issue: he told me we would get DVR included, and turns out that is $25 extra. We didn't get the very specific channels I asked him about. We didn't get our bill within that time period to verify. I called today and spend 68 minutes on the phone talking to (1)Brandon in Customer Service (2)Kelly in Program (2)Tony, a Supervisor with A DirecTV call center, and (4) Jessica (who I was told would be in the customer care center but would not give me her position, just told me she did a lot of things like programming, equipment, etc.) Every one of the told me (1)they couldn't pull the call to verify what I was told, (2)They wouldn't honor the quote given, couldn't give me the promised channels without charging me for the next package up, and (3)when I advised I wanted to cancel my contract due to misrepresentation, they told me I would still have to pay the penalty (basically, the rest of the 2-year contract). When I spoke with the mysterious last department, Jessica told me that MAYBE corporate could pull the call but she wasn't sure. She said there is no phone number to call them, that the only e-mail was through the DirecTV website (when I told her I wanted an outside address so I could use my own e-mail address to follow up, she told me that didn't exist), and that I could always mail them a letter to P.O. Box 6550/Greenwood Village, CO 80155. In the past, I have rarely experienced such poor customer service. I wasn't asking them to go by my word, I asked them specifically to pull my call so they could verify. Apparently that was pretty scary to them. I asked what measures are in place to protect consumers from misrepresentation and not one could tell me. I am overwhelmed with frustration, and that apparently from all these reviews, they are scamming and GETTING AWAY WITH IT!

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thinid
Boise, US
Mar 25, 2013 5:57 am EDT

MirLim, Please use this link to contact DirecTV's Office of the President:
http://www.directv.com/DTVAPP/global/contentPageIFnorail.jsp?assetId=P4960016#h:530.927
This is the department which handles situations similar you yours. You should receive a reply back within 5 business days.
1) Calls are recorded, however, customer service representatives and supervisors do not have access to every call, certainly not while remaining on the phone with a customer. Quality Assurance is a different department from Customer Care and they have access to the recordings. With multiple contact centers throughout the country, the supervisor you spoke with in January may not have even been in the same geographic location as Brandon, Kelly, Tony and Jessica.
2) When the technician came to install your service, did he present you with a contract to sign? This would have included all disclosures on your account including fees.
3) At the end of your call in January, when you agreed to sign up with DirecTV, were you transferred to a verification department/specialist who reviewed the terms of your agreement, to include costs?
4) For future reference, every call is automatically logged whenever a customer calls in about their account. However, it is the Employee ID number that is attached to the call log, not their name. Instead of a name, you need to ask for their Employee ID number. This is the same with most organizations when you deal with a customer contact center. There could easily be 500 "Jessica's" employed by DirecTV at any given time.
5) I am very sorry to hear about your negative experience. We do have several measures in place to protect our customers against misrepresentation. These required call components include disclosures of all fees and contract terms prior to submitting an order. Please use the link I provided above to contact the Office of the President at DirecTV, they have the resources and access to thoroughly investigate your situation and make whatever corrections are necessary.

ComplaintsBoard
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11:53 am EDT
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DirecTV service

Only 3 months of service and I was not completely satisfied. I didn't get my sports package free for signing up, when I was told I would get those channels. To many problems in between the third party and the DTV. And worst of all, bill came up to $206 + $400 early termination + $300 for each box. I would never never never go through them again. I haven't had cable with them for a few months and they where finally able to get to my debit card when funds where available.

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sidney norman
herr, US
Jul 11, 2012 8:45 pm EDT

I been watching nick for a verging time and I'm sad its gone now my life is inside out

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czdday
Cumming, US
Oct 30, 2010 5:16 pm EDT
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It seems that Fox News is blocked in our area for the pre-election weekend! Why?

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jeff
Marina del Rey, US
Dec 18, 2008 2:06 pm EST

forced into new contract without being informed after directtv replaced defective dvr.

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Radar
Hoy Hil, US
Aug 22, 2008 6:43 am EDT
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Service technicians phobic about wind blowing ladder down to fix the satelite. I'm now day 5 without TV and we lost are only source of information about Tropical Storm Faye. The satelite went out during a tornado watch-two left in the watch when the satelite went out. I had to make a deal for help with a friend the next day to learn emergency information. I would reccommend eveyone stay with cable as it's not the first item to go during a severe storm. Also I'm giving DirectTV a timeline to come in and fix the TV -if they dont' do it by 11:30 AM Saturday I'm going to tell them a man with seizures is handling the problem and I'm going to call the local news and spill everything I know about DirectTV

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bounder98
Aransas Pass, US
Apr 07, 2011 11:00 pm EDT

We signed with Directtv. We were to pay 29.99 plus tax. Our first bill was 69.00 second was 72.00. Called to find out what was going on, they said it would take 6 to 8 weeks to have it settled. After the 3rd bill of another 69.00 dollars we cancelled our credit card with them. Tried dozens of times to speak to them, emailed them, no replies! So after 5 weeks of no t.v. service, we went with cable, now direct is trying to sue us! Please listen to me, do NOT use them, they lie to get what they want, they lie to over charge you. Their employees are so under trained they should not be allowed to sell service. We are seniors, on a fixed income, we feel we have been scammed by "big business" when is this country going to stick up for the small people? If we had been charged the correct amounts, we would have stayed with them, but cable service even advertises that they charge the amount they state, "not like other service". Be careful, we are not the only ones, thousands also have the same troule.

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disquested
Omro, US
May 06, 2011 5:53 pm EDT

Customer Service for us has been a true test. Right from the install of the equipment... The installer never took the time to go through the installation with me as promised. He installed and left as quickly as possible. That is when the fun began. It did not work properly from the start. It would cut out the program (freeze up) and give us the message of not receiving the signal... then gave us a code number 771A. We went through the steps advised on screen to fix the problem but that did not work either. Finally a call was made to them to get help in fixing this problem. You call them only to get put on hold and get a message that you have a little over 10 minutes waiting time... that happened 3 times... finally a little over 5 minutes... that happened 3 times... then a little over 3 minutes... and finally 2 minutes ... twice... then I got a person. (LIKE OUR TIME DOES NOT MATTER TO THEM.) FINALLY we were told that they would schedule a service and it would happen within 2 days. So for two days I was watching a program and it would freeze up. For two days this happened ... finally the guy came and installed a new piece to the dish. He left in a hurry again. And an hour after he was here it started to happen all over again. PROBLEM NOT FIXED. So another call was made and it went just like the first call... put on hold for over a half hour before finally getting connected to a person. Once again I was told that a service call would be set up for us and to expect it within two days. Then I remembered the guy that had installed it had called me, so I found his number and began calling him directly. He said he would come that day but I would be his last call of the day. Just before 5 p.m. he called me back and told me he would have to come the next day he was out of the area and it would be dark by the time he got back. The next day... a call came from him telling me he had 3 installs to do first. Again no show and this time no call back from him. I finally got myself a folding chair and sat in the laundry room to watch the tiny TV that is still hooked on the house antenna to watch the Royal wedding. With an occasional shout from my husband to tell me the big TV was now working. Soon I would be running back to the little TV when it would freeze up again. This happened all day long. Another call came from the service man saying he could not make it again to fix the problem ... until tomorrow. That took us to Sunday and it was announced that it would be on his day off and he was willing to do me a big favor. (A bit of a guilt trip was in his tone.) I held my ground that he should come and that I would AGAIN sit and wait for his arrival. (My husband went to church alone.) He arrived home and still no service man. Then I got a call telling me he was waiting for his x-wife to come and pick up his son and that he would come as soon as she picked him up. (Another guilt trip.) Finally he arrived. I told him that since I was always getting the same message of 771A that he should check the black box first... I thought that was the problem. He did that first and ... YUP THAT WAS the problem. He replaced that and ever since the service has been working. Funny thing is ... I had told him that I thought this was the problem on his first call back and he never thought it could be the problem. Oh ya... I also called to get it set up with the company... and went through the calling experience for the third time. So I want to share our experience with you so you can be prepared for the lack of service that you get from DirectTV. My suggestion to them is... hire better help and more of them, to service your customers. When our contract is over... we will go back to our antenna. Unless they can improve their product and service... in time I am sure they will just fade away. Oh ya... one more thing... I was promised that if the guy had to come back again we would get another 3 months added to our free viewing experience with movies. Funny thing is... now they do not answer my calls... I get a message that they will call me back... but two days have passed and I have not received a call back. So much for the promises that they give you. Good luck and if you haven't gotten DirectTV yet... think it through long and hard before you make your decision.

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Elmer D Kloos
Union, US
Apr 14, 2012 11:53 pm EDT

To summarize what has occurred with DirectTV the following is what has happened:

DirectTV was ordered 3/6/12 - the $29.99 package which included free equipment, free installation, free Showtime for 3 months, free protection plan for 1 month. It was ordered with the specification that the dish be mounted on roof on existing mast, one receiver with the ability to use an additional TV with a device that the remote could communicate with.

On 3/8/12 the equipment was delivered and installed. The installer indicated that he could not mount the dish on the roof (against their policies) and that DirectTV did not have the capability to communicate additional TV with one receiver.

Consequently DirectTV was contacted to fix the problem. Nothing happened. The BBB was contacted and someone from "the office of the president" call to correct the problem. It was decided that DirectTV would install an additional receiver at the cost of $1.00 per month to correct the misinformation given by the original salesperson. On 3/22/12 the installer came to install the additional receiver. In doing so he indicated that what was on the work order could not be done with the equipment originally installed since the equipment was obsolete. He installed the equipment needed to correct the problem.

A bill was sent charging charging for all the equipment plus a charge for the free Showtime. DirectTV was called on 4/13/12 to correct the billing. The first agent spoke in way that was ununderstandable, the second agent was incompetent and could not understand what was to be billed. This second agent issued credits and shut off the free Showtime. What this agent said and what appeared on our on-line account were different amounts. The amount on-line was paid as an act of good faith. The person in the "office of the president" could not be reached since the PIN number given was no longer valid so it took 1 hour to get a result the is unacceptable.

What I should be billed is the following:
29.99/month entertainment package
1.00/month additional receiver
0.00 for three months for Showtime
5.99/month protection plan
Total 36.98.

Thank you,
Elmer D. Kloos

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rumplesteilsken
46131, US
Mar 19, 2013 12:37 pm EDT
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I told direct tv to remove me from their mailing list due to an advertisement I seen with them in the swimsuit edition of sports illustrated. It said basically to the guys that you could get the full version of it on their cell phone, and gave instructions on how, then a few pages later said to the effect of "if your girl dont like it dont tell her". A media company promoting dishonesty. Because of the porn men have available today, and the the hundreds of times my husband went to strip clubs behind my back, we are ending a 30 year marriage. Media and other guys send the message to guys that its ok to be dishonest, and lie, and sneak around. And if they are promoting that in their advertising, what are they showing on their stations? Thats just plain wrong.-

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LetFreedomRun
Cumming, US
Oct 30, 2010 6:03 pm EDT

I think anyone who listens to the Progressives in this country (from either party) will not like what they get in the future. George Soros is your new puppet master. Good luck with the future of America in his hands, or should I say world order.

Once you get your wish, you won't be able to turn it off like a switch. The American dreams will be just that, a dream.

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Hurl
Memphis, US
Apr 14, 2009 2:03 pm EDT

These guys are absurd. I've had one of their little cheesy recievers, probably cost them $9, for 5 years (at a rate of $5 per month). It dies and when I call to return, I am told a new one will cost me $21 and I have to commit to them for another 12 months.

I'm going back to rabbit ears.

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DirecTV improper billing procedures

Looking for as many customers with Directv, I am looking into a class action suit against directv. They are stealing from us consumers, every month my bill is different, I was told that if I were to move, that there would be NO charge, I moved, and received a $570.00 bill. My E-mail is. doug.mock.[protected]@gmail.com
This company needs to pay for all the money it has taken from us consumers.
Please reply to this message. We as consumers need to make a stand
It's time for them to pay for their lies.

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DirecTV small defensless dog being killed

Every time I see that commercial it makes me ill and for some idiotic ad agency to think that up and then for some executives at Direct Tv to think its funny to have a poor little dog picked up taken scared to death then killed by being clawed and pecked to death is sickening! Does he sit and watch snuff porn for fun also?! My mother in laws poodle who she treated all 3 like her kids one was taken on a camping trip. None of us thought our recorder filling up is worse! It was traumatic! She had to go to the hospital! Pets are family to many ppl and I hope to god not one of the idiots involved in that commercial have a pet they even remotely act like they care about or that their wife husband or kids care about! Or ur a horrible hypocrite and need to tell ur little girl why u think it's so funny if her 5lb dog gets taken and killed! Oh and but atleast her recorder isn't full! I know after u show the little dog getting taken everyone knows what happens next the dog is killed in a horrible way. Either at the nest or they drop them and claw them and peck em to death or if they are to heavy they will kill them right in front of their family! Then they can hear the puppy crying and screaming the whole time! Not just as its being flown away! Maybe next time you guys would like to show that instead?!?! I know my Dads friends Pomeranian was killed in their yard and they walked out to that! I bet that would be real funny! You see I have 3 dogs 1 big one 45lbs 2 small ones 10lbs and 5 lbs. Ive been married for 6 1/2 years my husband has a very good job I stay home but we only want FURbabies! I bring them to the puppy park almost every day they have play dates and friends. My Mom and Grandma and Grandpa have stickers on their cars that say "I love my Granddogs" Bandit loves going to grandmas! They have birthday parties! And their are many many furbaby mommy and Daddies like me! So right after u have that bird kill that Defensless small dog and say having ur recorder full is worse then that. Have the next scene be a mom with a one yr old in a stroller in a busy shopping center and have her get distracted for a min and then have her child kidnapped! Hahahaha isn't that hilarious?! But here's the kicker u need to make sure u show the viewers the child is for Sure killed by some crazy psycho! Like the bird! U didn't just show the dog getting lose u showed a scene where anyone knows what happens next! And many ppl have been traumatized by it before as with this! So then show like who the kid was taken by and their wrap sheet which would need to include horrible crimes against kids! Hahaha then u turn and say having ur recorder full is worse right? Or I guess u could show the parents at the funeral... So show the kid taken then say having ur recorder fill up is worse then show the parents at their kids funeral? Cause I know some ppl don't understand and I don't care but if something happened to one of my dogs it would be like a child. U guys are sick I hate to think what else u enjoy to watch or see! Dog fighting, snuff porn, ### fighting, animal abuse... Just gross ppl and ur Nasty families. Ur whole household shouldn't be able to have animals if u think that is funny! Like Vick saying why should his kids suffer? They suffer cause their Dads a POS! A kids parent who had a DWI and can't drive them to and from friends houses and soccer games can't uses them as an excuse! Vick can tell his Kids I'm a POS I did this and I'm sorry u can't have a family dog cause of me but we can volunteer at the humane society and u can walk and play with needy dogs there!

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DirecTV false charges

I had Directtv for approximately 6 -7 years. When I upgraded four years ago they charged me an additional $ 86.00 due to my card showing that I pushed a movie (PPV) I informed them that I do not have my phone line hooked up to my directtv box. i was informed that they have no way of knowing this and i need to pay the bill. i also explained to them that I have a password on my PPV account and there was NO WAY I could order anything without them knowing. I was stuck paying for services that I did not use and they threatened me with a larger bill because I was on a 2 yr contract. last year, I got married and moved out of my house, cancelled my directtv account and returned all equipment. Bill was paid in full. Received a bill 3 month ago for $63.00. Once again, they added charges for movies I DID NOT ORDER. Now i Have a collection agency calling my cell phone during work, dinner, sleep and in the early mornings. I would NEVER recommend this company to anyone. they are crooked!

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DirecTV everything

I have called direct almost every month, since i've had service.
I have only 1 statement for you: get your act together!
To this day I have not had one bill be the same.
The customer reps, know nothing. Not one time have I spoken to an english speeking person!
They have continued to over charge me, this month I received a $570.00 bill. Your ads on tv, are miss leading to the consumers.
I was basically called a lier today, I was told that I did not return a box that did not work, funny thing is, the installer took the box from me, and said, that he would return it. Well, I guess he did not!
Tired of trying to communicate with idiots, I want the direct phone number to the ceo, but that will never happen, hell, he or she, would probably never have the guts to talk to the people that make him filthy rich.

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Update by d mock
Mar 18, 2013 9:29 pm EDT

Jim Green 1958, yes I agree with you 100%, I am working on getting enough support, to file a class action suit against Directv, please let me know if you're on board. doug.mock.jr@gmail.com

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Ian
Simpsonville, US
Jan 30, 2009 9:01 am EST

Trying to cut back on our monthly outgoings, we decided to try Direct TV bare-minimum service, which turns out to be cheaper than our local cable. So I ordered the package online, chose my installation date as Jan 9th, selected my DVR box that was "free" after an instant $100 online rebate and felt pretty clever with myself.

That evening, I received a call at home from an account confirmation specialist. Turns out the date I had chosen was not actually available, and I had to wait till the 14th (and I had already booked a day off work). Also, I was told that I had to pay $100 for the DVR box. I argued that I had been given an instant $100 rebate for the box and it should be free, but I was told that I was mistaken, and the lady checked her system and confirmed there was no way it could be free. I didn't have the computer I ordered it from at the time, so could not argue (I later checked, and sure enough, it should have been free).

So I go to work, and book Jan 14th off work. The next day (the 7th) I get a call from Direct TV installers saying they'll be there "within 15 minutes". Luckily my wife was home at the time to let them in. This was getting to be a joke.

I rushed home to see what was going on, and the picture didn't even fill the screen. The installer dismissed it and said I could just play with the TV settings later on to get it to fit and he left. I tried everything with the TV and the box (I'm pretty technical) and it wouldn't fit. I called Direct TV and was told I would have to pay an additional $10/month for the HD service to get it to fit the screen.

I was livid by this point, went to bed, woke up the next morning and there was no picture at all... nothing! That was it, I called Direct TV (about 15 hours after it had been installed) and told them I wanted to cancel. I was told that because it was within 24 hours there would be no charge to my account, and that they would send a box to ship back the DVR. Less than a day later, they took $488 out of our account. The bank wouldn't stop the payment, so we called Direct TV and they said "Oops, we didn't mean to, we'll get it back in there within 72 hours". 72 hours later, no money, so we call again and are told it'll take 6-8 weeks to get our money back! After lots of shouting at them, they get a supervisor who says he can do us a 'favor' and have it in there within 3-5 business days.

Direct TV are absolutely useless. They have not done a single thing right since the first interaction with them. They still owe us over $600, have said they'll pay it back, but there is no sign of anything and I'm not holding my breath. That $600 should be covering some of our mortgage payment. Don't ever give them a credit or debit card number, because they'll take money from you in an instant, and getting it back is like pulling teeth

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Jim Green1958
Gulf Shores, US
Mar 14, 2013 5:07 pm EDT
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The reason you cannot get anywhere is that you are talking to people in the Phillippines that can speak English but do not comprehend English. Next time you call them, ask them what country that are in and if they can transfer you to a person who speaks English as a first language. They cannot.

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Not Happy W/dtv
Fairview Township, US
May 02, 2011 9:10 pm EDT

I wish I would have looked at the complaints before I bought in to their LIES, Now I have hard ware stuck in our roof, holes in our deck, wires hanging down on the side of our Home . All of this the installer could have repaired before he left witch he chose not to do . Now you call at the people you get cant do any thing about anything for you either, get an estament for damages, I guess you take the paper with the complaints to the out house with you .
What a company, I can not recomend them to anyone !
My next call is to the PA PUC >

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DirecTV tivo service

Last year I signed up with directv and opted for their premium hddvr service with tivo. The on-demand download was working, albeit not flawlessly, then. I phoned customer support during the summer because on-demand was not working still. They said it was a known problem and they were working on it. After a bit of haggling they gave me a credit for my inconvienience. Months passed, I was fed up with not being to download anything while my friends and neighbors could. They had the dtv standard hddvr and were paying less than me. And the tv ads were ramping up with new features of the standard hddvr. I called to find out the status and was told that it was a known issue that they were working on. [9 months now!] . I asked to just swap for the standard dtv hddvr and was told it would cost me $199. What? Why should I have to pay for their ineptness? I'd been paying a premium for substandard service. I asked to speak to a manager who could make a decision. I was transferred to one who, told me that he had a tivo dvr that was working in the office and would verify then ship it to me. I got it a couple days later, shipped my old one back. While setting it up I was told that it would take a couple days for all features to be functional. After a week, I still could not download on-demand programs.In fact, the channels that were available for this were no longer part of the channel guide. Pretty slimey. I called to find out why I had been duped and was told that the standard dtv hddvr was going to cost me $199. I asked when my subscription was up. On may 9, 2014 there will be a satellite dish ready for curbside pickup. Lou bezdek, sarasota fl, account # [protected]

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thinid
Boise, US
Mar 25, 2013 7:05 am EDT

Lou,
I am very sorry that you are having problems with your On-Demand services, it is certainly one of the biggest advantages to having an HD DVR connected to your high speed internet. Who did you contact? No manager in any of our Contact Centers is going to have equipment in the office that can be shipped out. [protected]. This is the correct phone number to reach one of our Contact Centers where we can help you. When you got the replacement receiver, again, who did you call to get it activated? It should have been fully functional within minutes of being activated, however, the guide may take a few hours to fully download. Is the new receiver connected to your internet? On-Demand is a free service, available in all of our programing packages, as long as your receiver is connected to a working high-speed internet service, you should be seeing the On-Demand channels. What is the speed of your internet service and how does it compare with the speed of your neighbors whose On-Demand is working? You need a minimum connection speed of 750 Kbps. Please call us at [protected] when you have time to allow us to work with your to troubleshoot this issue so it can be fixed and you can enjoy your service.

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DirecTV false information

I was directv customer for over 8 years. I was moving back in august of 2013 and your company wouldn’t make any deals with me so I left directv. I went with the local cable company here as they had a better deal. I was constantly bombarded with mail and e-mails to get me to come back to directv.

On january 21, 2013, I contacted directv at [protected] from a promotion I received in the mail. The offer code was wbk23. I spoke to kamesha employee #255412. I was on the phone with this person for almost an hour. I had her break down the charges I would be seeing on my bill so that there was no misunderstanding when I did receive my bill. I understand all of these calls are recorded, so that there is no misunderstanding, and if they are not then the person should be documented all of this on the computer. I did ask her if she was documented what she told me and she assured me she was.

I was told that my bill would be as follows:

1st yr
54.99 entertainment package
-25.00 promotion
10.00 & ndash; 1st hd receiver
6.00 x 2 for add’l receivers

51.99 was my total.

She then talked me into going with auto pay for a $10.00 a month credit and she also was giving me an additional $5.00 credit for coming back to directv.

This made my monthly payment $36.99 a month for the 1st year. I had her repeat this several times to ensure that was what my monthly total was. She assured me that I would be paying $36.99 each month for the first year.

I was just charged on my credit card $53.27 which doesn’t include the $15.00 credit (Auto pay and add’l $5.00).

I called the [protected] twice with the worst customer service I could have gotten. I was told they didn’t see these discounts from my call back in january and they couldn’t do anything. I insisted they pull the audio from that date and they would hear what was told to me. I was told they couldn’t do that. So, my assumption has to be there is no audio. I called the [protected] and was told I must have misunderstood. How insulting to accuse your customer of not knowing what they were told. I kept insisting they pull the audio recording from that day. So, the question is is there a recording? If so, who can pull it and listen to it. If there is no recording, then your customers are told all kinds of b—### and nothing is recording either verbally or in the computer on the account. The low and behold your bill comes in with more money then you were told!

Either way this is fraudulent!

I also had kamesha tell me price for the 2nd yr. The following is the breakdown of it.

54.99 entertainment package
10.00 hd receiver
6.00 x 2 for add’l receivers

Total of 76.99

I would also receive the $10.00 credit for auto pay and the $10.00 promotional discount for the 2nd yr.

My monthly bill for the 2nd year was to be $56.99 a month.

I want someone to either pull the audio, if in fact there is actually a recording, or honor what I was told.
I expect to hear back within the next few days.

If I don”t hear back from directv, I am filing a complaint with the fcc, ftc, better business bureau and calling my local tv station about this. I will make as much noise against directv as I can to inform all how you are told b—### to get the business and then just lied to and how bad the customer service is to get ### like this resolved.

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Update by ccomeaux
Feb 18, 2013 12:55 pm EST

I was DIrectv customer for over 8 years. I was moving back in August of 2013 and your company wouldn’t make any deals with me so I LEFT Directv. I went with the local cable company here as they had a better deal. I was constantly bombarded with mail and e-mails to get me to come back to Directv.

On January 21, 2013, I contacted Directv at [protected] from a promotion I received in the mail. The offer code was WBK23. I spoke to Kamesha employee #255412. I was on the phone with this person for almost an hour. I had her break down the charges I would be seeing on my bill so that there was no misunderstanding when I did receive my bill. I understand all of these calls are recorded, SO THAT THERE IS NO MISUNDERSTANDING, and if they are not then the person should be documented all of this on the computer. I did ask her if she was documented what she told me and she assured me she was.

I was told that my bill would be as follows:

1st Yr
54.99 Entertainment package
-25.00 promotion
10.00 – 1st HD receiver
6.00 X 2 for add’l receivers

51.99 was my total.

She then talked me into going with auto pay for a $10.00 a month credit and she also was giving me an additional $5.00 credit for coming back to Directv.

This made my monthly payment $36.99 a month for the 1st year. I had her repeat this several times to ensure that was what my monthly total was. She assured me that I would be paying $36.99 each month for the first year.

I was just charged on my credit card $53.27 which DOESN’T include the $15.00 credit (auto pay and add’l $5.00).

I called the [protected] twice with the worst customer service I could have gotten. I was told they didn’t see these discounts from my call back in January and they couldn’t do ANYTHING. I insisted they pull the audio from that date and they would hear what was told to me. I was told they couldn’t do that. SO, my assumption has to be there is NO audio. I called the [protected] and was told I must have misunderstood. HOW INSULTING to accuse your customer of not knowing what they were told. I kept insisting they pull the audio recording from that day. SO, the question is IS THERE A RECORDING? IF SO, WHO can pull it and listen to it. IF there is no recording, then your customers are told ALL kinds of B----### and nothing is recording either verbally or in the computer on the account. The low and behold your bill comes in with more money then you were told!

EITHER WAY THIS IS FRAUDULENT!

I also had Kamesha tell me price for the 2nd yr. The following is the breakdown of it.

54.99 Entertainment Package
10.00 HD Receiver
6.00 X 2 for add’l receivers

Total of 76.99

I would also receive the $10.00 credit for auto pay and the $10.00 promotional discount for the 2nd yr.

My monthly bill for the 2nd year was to be $56.99 a month.

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DirecTV to many infomercials

Lost my job and explained couldn't afford the bill. I was offered to lower my bill and chose the "family plan" it included 60 channels. Well out of 60 channels 23 are infomercials. So 60 channels turned into 37 channels of actual shows to watch why do I have to pay for infomercials? Knock out 23 infomercials and knock off the price too. I asked could I get a trade off of infomercial for an actual channel worth watching and was told I would have to upgrade to next package. Not fair. Direct tv has more infomercials channels than pay per view channels. Whats wrong with this picture besides getting nothing from nothing means nothing.

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DirecTV commercial

Your commercial that you hate cable as much as "an eagle taking your small dog!" is in very poor taste! I have a chihuahua, and I have to stand over her to keep the neighborhood hawk from taking her. This commercial is not funny and I would appreciate it if you would remove it.

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patsy Paling
Lapeer, US
Jul 09, 2011 6:46 pm EDT
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I find that the "That's the truth, Truth!" ccommercial that is currently running on TV very offensive. It shows a child hitting a elderly white man in the stomach, for no reason! Does this promote more violence? In my mind, the answer is YES! I live 20 miles from Flint, MI> The City that is #1 in crime. Why would they show a african-american child hitting a white elderly man ? Was this a part of the ad? NO. So why was it put into the AD. What is this promoting? My view? Violence agaist the elderly! African-american violence involving children! Two things that you sure don't need to promote or show more of on TV (or elsewhere!).

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gettalife
Port Charlotte, US
Apr 22, 2013 6:16 pm EDT

Children are dying around the world, stolen from their own yards by real predators. Yet you guys will take time out from your day to comment on and some demand the removal of a commercial! For a Dog! That's not even Real! I'm so tired of everyone ruining something as simple as a commercial due to a complete lack of understanding. If you live in a rural area where large birds of prey are the norm wouldn't logic dictate that you get a larger breed of dog? Obviously nature and natural selection were never considered just that the dog was a little cutie you could hug like a baby and carry in your purse? A small child could be taken just as easily as a rodent sized dog! Funny how people devote so much attention to their pets nowadays and less towards their children. It would be nice if people could focus on REAL issues and less on opinionated BS.

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Ssummerskelly
Floyds Knobs, US
Feb 23, 2013 4:50 pm EST
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I laugh every time I see this commercial. Calm down people! I is fictitious scene. Also, I do not believe a your dog(s) are in imminent danger. The odds of this ever happening in real life? So low.

It is entertainment. (And yes...I have owned a dog and she was a family member). I still have no objection to this ad. It is hilarious!

Now...let the flood gates of debate open! Ha

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Do lover - stupid people hater
Nashville, US
Feb 22, 2013 8:34 pm EST

Direct TV marketing & advertising and their ad agency are all a bunch of ###ing ###s! Who would ever think a family pet being taken & killed as prey by a large bird is funny. This is exactly why I love my dogs more than most humans I know.

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AlleyCat1
York, US
Feb 21, 2013 9:44 pm EST

I also HATE the commercial with the small dog being attacked by the hawk. I have DISH and will never change to Direct. I turn the channel when the commercial is on. I'm surprise PETA isn't involved to have them remove the commercial.

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Malissa1
Bainbridge, US
Feb 18, 2013 10:20 pm EST
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This commercial does NOT make me ever want to change to Direct TV. Was looking into switching to Direct but not now. Can't trust your decisions with this commercial of small dog being killed approved for airing. REALLY!

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angry@DirectTV
St. Louis, US
Feb 13, 2013 12:08 am EST

The latest commercial where the small dog is taken by a hawk is disgusting and in very poor taste. I can stand some of the other off color commercials from Direct TV but this one is just plain offensive. I hope that every small dog owner in the country cancels their service. Hire an ad agency that doesn't have to use shock methods to sell your services and your sales may just go up. I'm not that thrilled with my cable service but would never switch after seeing this.

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Zoebean
, US
Jul 15, 2011 3:21 pm EDT

I totally agree that the commercial is full of distaste. Not only does it promote violence, but it also promotes racism. No matter how anyone looks at it. If the races in the commercial were reversed, the NAACP would be all over it like "white on rice." If nothing is meant by the child punching the elderly white man, then why not have an African American elderly man play the part? It is so obvious that the target audience is the African American viewers and potential customers that would get a "kick" out of the African American being served by the white man and being punched. Direct TV would have a lawsuit if it was a white child punching an elderly African American man.

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fishead
, GB
Jul 11, 2011 9:12 am EDT

This is unacceptable, prehaps you should shoot the director/company owner that wanted the advert to stop this horrible plague of adverts that show an african american child beating a white man to death.
Have a wonderfull day.

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DirecTV took money out of my account without authorization

I cancelled direct tv that broke the contact. The day I cancelled I gave the new address for the final bill to be sent. Direct tv did send the bill but also took 400.00 out of my account that was never authorized. Direct tv never warned me that they were doing this or could do this without my consent. How is this not against the law?

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J.MASON
, US
Apr 17, 2013 9:27 pm EDT
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DIRECT TV THEY ARE DEFFENTLY LYING BACK STABBING NO GOOD ROTTEN S.O.B'S I CANCELLED THERE SERVICE AND WENT TO THE CABLE TV (CHARTER) THEY TOOK MONEY OFF OF MY CREDIT CARD WITHOUT AUTHORIZATION FOR THE FINAL PAYMENT, AND HAS YET TO SEND ME BOXES TO RETURN THERE CRAP TO THEM, IN THE FUTURE I WOULD HAVE PROBABLY RETURNED TO DIRECT TV BUT AFTER THE BULL THIS CRAPPY ### COMPANY PUT ME THROUGH I WILL TALK AS MUCH TRASH ABOUT THERE PISS POOR CUSTOMER SERVICE

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DirecTV unauthorized transaction

Sheila newsome my phone # is [protected] my account # is [protected]

A payment in the amount of 244.71 was pulled from my account on 1-24-13 for a bill in vincent peed's name i did not authorize this transaction. I had put the money into my account for my car note which was scheduled to come out. Now my bills are not getting paid because of a bill for someone whom i no longer have dealings with. You must contact vincent peed for any remaining balances. Please leave my account alone.

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DirecTV illegal billing practices

On November 14th, 2012 we cancelled our service with DirecTV after over 20 years of service due to complete negligence and incompetence on their part in regards to their billing issues.

With a, one hand doesn’t know what the other hand is doing, problem we have spent hours upon hours over numerous years on the phone with their customer service, cancellations department and various supervisors trying to rectify the issues, only for it to culminate in absolute frustration and finally cancelling the service.

Since November 14th their billing issues have only gotten worse. First charging us an early cancellation fee of $300 attributed to a contract that we never entered into. Then sending us two Tivo branded DVRs which we didn’t order. Calling back on the 19th of November we requested RMAs to return the DVRs we didn’t order and confirmed their waving the early cancellation fee due to unjustified charges and insufficient notes apparently going back to February of 2012.

On November 19th we received a bill for $123.74 which we called about and discussed with a supervisor. On December 12th we received a revised bill from DirecTV showing a credit balance of -$195.01. No Payment Due.

Feeling this should have been the end of this mess, and not ever expecting to see the $195.01, we were shocked to find that on December 31st our credit card was charged for $123.74 illegally and without authorization. We immediately called on the 1st to discuss this matter and were assured a full refund was on its way. We even received an email on the 3rd confirming a credit to our account that the $123.74 was being processed.

On January 14th I called DirecTV wondering where the credit was. Since our DirecTV account was cancelled back in November I was hopeful that the money would have been returned to the bank account it was taken from instead of crediting to a closed customer account at DirecTV but alas, they credited it to the closed account at DirecTV.

While on the phone I received information stating that unlike the email we received declaring the $123.74 was being refunded, we were told that someone had gone back into the account and readjusted fees and credits for November (again) and now claim that $83.60 will be credited to my bank, they were keeping $40.14 they decided we owed them for usage in November – to which not a single bill received up to this point has shown.

Supervisor agreed that the charges placed on December 31st were done unlawfully, that any charge backs done on the account should have generated a new bill and due date, that whoever ran the card did so without authorization and that the superfluous charges and chargeback’s incurred on this account over the last 60 days were not done correctly.

After a two and a half hour conversation being transferred over 6 times and finally to a supervisor, he determined that the reversal of credits were unjustified, that the extra charges of $40.14 that were applied on January 10th were wrong and he spent the time correcting our account balance, (which I should mention had been done 4 times since November on this issue and a whole slew of times for the past 20 years before this).

This just exemplifies the type of service we received going back many years with DirecTV and has ultimately contributed to the cancellation of our service once and for all. Suffice it to say, we will NEVER have anything positive to say about DirecTV and will advise anyone with whom we ever come in contact with to run as fast as they can away from DirecTV.

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DirecTV false, misleading, deceptive advertising

I signed up for a $29.99 a month plan and used their advertised "buddy" process so that the person who referred me would get a temporary monthly discount. Not only has the "buddy" never received a discount, I have billed $69.99, $153, $90+ for less than 4 months of service. I complained and they told me to submit a rebate, which I did. The bill got higher! I will be terminating service today but they are bilking the customers and falsely advertising non-existent packages. I have called, submitted an online complaint, and done everything they have asked me. Yet I am still paying almost twice as much a month for a promised plan that never materialized.

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Update by SFigz
Feb 01, 2013 9:08 am EST

To this day, I'm paying almost twice as much as what I was quoted in the beginning. Again, SHAME ON DIRECT TV.

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Really Mad in Montana
Belgrade, US
Aug 08, 2013 6:24 pm EDT
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I was quoted $89.00 a month for a bundling package that included internet. They hooked up the internet when they put the services in but I got a separate bill for internet that was over $100 and got my internet shut off for not paying the bill. The package never got bundled so I paid $125.00 just to get my internet back on. My cable bill alone is now $185.00 with my internet bill being separate at $35.00. Every time I call them my bill gets higher and I get less service. I seriously think they just keep raising your bill until you can no longer possibly afford it they charge you a ridiculous cancellation fee so they get paid for nothing but price gouging. I can't imagine this is legal and i am wondering why some bored attorney doesn't take up a class action lawsuit.

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Syracuse NY
Cazenvovia, US
Feb 01, 2013 6:34 am EST
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This just happened to me however before installing, I called two times between signing up and installation date to confirm pricing. Each time, a different representative told me different and INCREASED pricing and couldn't explain why the first person, Hazel advised me incorrectly. I could not get a direct answer from anyone so I ultimately canceled all together. I had heard stories about the pricing and issues, therefore I was apprehensive. They were all right - the pricing is NEVER what you are first told. Manny, the last person I spoke with really did not care and was not responsive to answering my question - why is the pricing different than what the first person signed me up for.

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1:26 pm EST
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DirecTV auto pay

Had auto pay for two years, now the last two months Direct TV said there was insufficient funds for them to pay the bill. Got my bank statement they never sent anything to my bank (there was plenty in there to cover the bill). Tried to contact customer service, they made me make a double payment before I could speak to a customer service rep! I stopped auto pay but nervous because they still have my account info. Please be careful before you set up auto pay! VERY dissatisfied.

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DirecTV end of service

January 13-2013 at 2:45pm I spoke with donna customer service to deactivate my service because I fullfiled my service aggrement. I was told my service would be turned off as not to be charged any more. After their equipment is sent back to then a final bill will be sent to me. Today january 14 2013 the service is still active, after loging on my account info it says my service is deactivated and I need to pay balance due immediatley. Now I am waiting for the next responce from directv to see if there will be a problem that I will have to deal with.

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little running beer
little running beer
Mojave Desert, US
Jan 14, 2013 7:45 pm EST

direct tv is nothing you need, they think they own you and your bank acct.

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DirecTV don't get into a contract with these con artist

To everyone reading this do not get into a contract with Direct TV it would be the worst decision that you can possibly make. Once your in they with change their agreement on you. Your bill amount will be a certain amount for a few months and the prices will start increasing and they will tell you it's their right to increase the price at any time and there is nothing you can do about it because your in a contract. Record their every word! When your contract is over they will try to come up with tons of fraudulent chargers and say they are taking back the original discounts they offered because your leaving the company, which is illegal. Lucky for me I recorded my conversations with this company and had them on tape being dishonest. This company is extremely deceitful so consumers beware. Think about it and ask yourself the purpose of a contract, just to get cable?...it's to lock you in and lock you down and mistreat you. They claim the purpose of the contract is to get back the money they spent on installation fees and equipment however, you mail the equipment back at the end of the agreement or when your done with them. They tell you to keep the rest which is the satellite dish therefore, it's all about control and ruining your life which is something Direct TV will do to you if you go with this company. They will change up the agreement, lie, and try to place phony chargers on your credit. Record it or have it in writing and beware.

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T.GRAHAM
Fresno, US
Mar 28, 2013 3:05 pm EDT
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DIRTY DOGS, I HAD DIRECT TV FOR 4 1/2 YRS I HAD A BOX THAT WAS DEFECTIVE SO THEY SAID THEY WOULD SEND ME A NEW ONE, OH BUT WAIT WOULD LIKE A FREE UPGRADE HD BOX I AGREED NOT KNOWING THEY JUST PUT ME INTO ANOTHER 2 YR AGREEMENT, DIRTY DOGS THEY SAID THEY SENT ME AN E-MAIL THE NEXT DAY, I TRIED TALKING TO THEM AND THEY SAID SORRY YOU OWE US 307.00 DOLLARS. THEY GOT THERE EQUIPMENT BACK AND NOW STILL THEY WANT 307.00 THESE PEOPLE WILL SUCKER PEOPLE IN ANY WAY THEY CAN. BEWARE...

DirecTV In-depth Review

Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.

Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.

Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.

Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.

Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.

On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.

Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.

Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.

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