DirecTV
reviews and complaints

I received my bill today (10/10/2017) and had additional charges that I was not notified of. I called several times to customer service and kept getting transferred. Nobody could help me! They kept telling me I was going to receive a call back from a manager and I never did. So I kept calling to find out how they were going to resolve my issue. They never gave me an answer. They were all very rude. I understand if one employee can’t help a customer for an example, if the employee is new. But in this case I spoke to five employees and none of them could help me. The last employee I spoke to, I explained the situation (That I had already spoke with 4 other people) and asked to speak to a manager. She told me that it was going to take 15-20 min for a manager to be able to talk to me. I told the employee that I had already been waiting for an hour and a half and nobody had called me back. This employee got very rude and said f* and hung up on me. I am very disappointed in how directv handled my situation. My bill is always paid in full and on time. I have never experienced anything like this and what really gets me upset is that I didn’t get this employees name. I don’t understand why directv was so rude and couldn’t help me or solve my problem. They will definitely be losing a paying customer and I will not recommend directtv to anyone, because I would hate for them to have the experience that I had.

October 9th, 2017

To: direct tv complaint customer complaint department
Fr: marlene berghammer
Re: formal client: account #. 2818392
I am being bullied by direct tv to cancel my cell phone contract with another carrier and move my cell phone service to at&t to reduce my direct tv bill. At&t is not permitted to provide intenet and house phone service in new jersey, the package I purchased for $75.00 a month as a returning customer. Now, because I cannot have mutltiple produce with direct tv due to no fault of my own, direct tv has increased my payment to $141.00 per month and demanded that if I want to reduce my cable bill, I must cancel my cell phone services with my present carrier and go with at&t.

It all started in 2013 when I decided to start a contract with direct tv for cable service. I was very unhappy with the service so I decided not to renew my contract when it expired. I decided to go with a new 2-year agreement for internet, cable and telephone with xfinity. During my contract period with xfinity, direct tv continued to pursue me to return to them. I really did not want to because every time the rain fell, I lost cable connection, and I told them this, but they were resilient. Direct tv repeatedly talked about their improved services and the special contract they had for returning customers. Coming to the end of my contract period with xfinity, direct tv called me almost everyday offering amazing 2-year contracts to win me back. One such offer I could not refuse, so I decided to return to direct tv in 2016.
Here came the first lie: direct tv offered me a cable tv contract with 4 free receivers, as well as internet and home telephone from at&t for $75.00 with no increases to my service price for 2-years. This was such a great offer that I decided to give direct tv a second chance to make a good impression. About week after the switch, cable television already is place, I decided to call at&t for my internet and phone. To my surprise, at&t do not offer these services in new jersey. I was very angry at direct tv for lying to me but I had already paid for instillation and thank god, my internet and home phone had not been interrupted, so I decided to work with it. When I informed direct tv about my situation, I was assured that I would not be penalized for not having all three services because it was not my fault that I could not get internet and house phone from at&t due to my residence address
Second lie: the $75.00 direct tv, internet connection, and home phone service contract never existed in new jersey. I now had to pay $75.00 for cable tv from direct tv, and $89.00 to xfinity for internet connection and home phone. My new monthly bill was $164.00. Furthermore, my internet and tv bill for xfinity also increased because I no longer had all three services.
Third lie: in july of 2017, only a year after I contracted with direct tv, direct tv increased my cable bill to $141.00 per month because I did not have multiple services with them and at&t and when I reminded them that I could get the services I purchased because of my location, the customer service representative, rachel is her name told me and I quote “ there is nothing she could do to help me, ” she continue by saying “if you want to reduce your direct tv bill, you should change your cell phone account to at&t.” when I told her I was happy with my current cell phone carrier and I wanted to package that I purchased from direct tv which was cable, internet and house phone, rachel told me that “I should not take it personal, and she continued by saying “ it does not matter if internet and house phone is not offered in new jersey by at&t, I must have multiple services with direct tv and at&t, therefore the only way I could reduce your direct tv cost is to cancel my cell phone contract with my present carrier and go with at&t.”
I felt hijacked, I felt like a child being bullied by direct tv. This is a perfect example of a company trying to bully their customers into moving their services from one company to another due to no fault of their own. I purchased internet, cable and house phone, it was direct tv and at&t who could not deliver and provide me with the services I purchased; now, direct tv have almost doubled my monthly payment because I do not have multiple services.
For the past three months I have been asking direct tv to leave my monthly payment the way it was for the past year, and they have repeated assured me that they will but month after month, my payment monthly payment has continued to increase. Additionally, when I asked to cancel my contract, they want to charge me $200.00 cancellation fee.
Please, I beg of you, help me marlene berghammer [protected]
[protected]@yahoo.com

First contact july in the hickory store
2nd contact installation on 8/15/17
Sheila daniels
[protected]
All I want is my $100 visa promised by the agent on the phone for all the issues and the $300 sam's card I was promised for joining during the promotion

My story is I went to the hickory, nc location back in july, there I encountered a salesperson who stated he was in partnership with direct tv and sam's club. We decided to join in and one of the incentives was a $200 gift card from sam's club./ the first installation did not go as planned because at&t was dishonest about the internet speed and what type was available. Well it's now august and I saw the same promotion but this time with a $300 gift card from sam's club. I called direct tv back and told them I wanted to go ahead and sign up and I wanted to to do it through my sam's club membership. Of course they said ok. The installation was done on 8/13 or 8/15. I can't remember which and at that time I called to ask about the gift card. I was transferred to someone who said in 4 weeks I would get a link from them to claim the card. Well I am sure you know by now that did not happen and lo and behold when I called direct tv back there was no notes nothing regarding the sam's gift card. So now the notes are gone and supposedly a $100 at&t gift card was available to me, however, this is another scam, I accepted it 2x and I have the confirmation from them. The sam's card however is nowhere to be found. Direct tv's agents will flat out refuse to give their id number. I started asking for it so I can document who I spoke with the bottom line is I have been scammed and would not have join again except for the sam's gift card. At&t, direct tv and sam's club does not care what they promise and the notes are never there. The agents never know anything. They fooled me the last time I was with them and again their $100 never materialized the last time I was with them either. Direct tv you are a bunch of crooks and I won't be fooled again but shame on me. Additionally, the agents cannot find a corporate number to give out. Seriously worst service ever. The first storm we had and my tv acted up for the 2 days we had the storm. Never again you are thieves and make promises you have no intention of keeping to get the people's money.

I was charged 90 dollars on boxes that I sent back 2 weeks ago. I called the customer service hotline and spoke with Kiera, who I told that I sent the boxes back and that I couldn't afford the 90 dollars that was being charged to my account.. she told me when they received the boxes, the money would be put back into my account. Now I have an almost 200 dollar bill that I will struggle to pay because of boxes I supposedly haven't sent back.. very disappointed in my service. I will be switching services & will NEVER recommend directtv to anyone. Highway robbery is all this is!

I had called directv to remove the nfl sunday ticket before the grace period but they gave me a discount instead. I was told I couldn't remove it n that I had to pay it. I then asked for the supervisor. Ernie was the supervisor that got on the phone with me and was very very rude to me the way he was talking to me and told me I couldn't remove it either. I then asked him for his supervisor and he said he didn't have one. I've been a customer for almost 2 years. That's how u treat ur customer's?
On top of that I believe I was double charged for my on demand movies boss baby n furious 8. If I charged for the movies on my card, and then directv charges me again. That's why I havent paid my bill. They also said there wss no record of me calling, but then again how did I get the discount. I was very disappointed how I was treated.

On august 15, 2007, I contacted customer service about my directv programming. I wanted to make sure nfl ticket was turned off if that was going to be charged and not free.

The person I spoke to confirmed that nfl ticket for my program would be free again in 2017. I asked him to please confirm as I did not want to be charged and he contacted a manager also confirmed this would not be a cost to me. He even said he noted this on my account. I don't remember his name specifically but it was something very unusual and I would recognize it if I heard it.

I just received my bill and sure enough, they have charged for nfl ticket. I called directv customer service and not only was she not able to assist me she said there were no notes on my account. I asked her to please have a manager contact me within 24 hours, which no one did.

I have been a customer of directv for many years, and I am so upset that I want to cancel any service with your company.

Sincerely,

Carol nash
Carol nash [protected]@gmail.com
[protected]

Watching nbchd channel 120, mecum auto auction, and it was interrupted by a nascar xfinity series, the auction never came back on and was scheduled from 3:00pm pacific till 8:00pm pacific. The auction was on till 4:30 then cut to race bs, race was not even scheduled to be on and as yet has not even started, it has just a bunch of people talking about nothing. If you are not showing what is scheduled why advertise it that way?

My name is John Pettit. My phone number is [protected] and I just got off the phone after about 45 minutes requesting my early termination fee be waived. I contacted DirecTV end of June requesting to not renew my NFL package. After that, DirecTV charged me for NFL package for 3 months in a row. When I called 9/21, I was advised my account would be credited but did not realize that my funds would not be credited back to my bank account but just a credit for my next couple bills. I am officially requesting my early termination fee be waived because DirecTV has breached their contract with me. I specifically requested to not be charged for the NFL package and I was charged anyway. The notes are clear where I called in regarding this. Please feel free to call me at the number above or reply to my email at [protected]@gmail.com.

Thank you!

John Pettit

I have been a customer fro the past year (I have AT&T since 20014) I just revived my new bill and I was blown away with extra $ 50 per mount charges. After 2 hours on the line being hung up, transferred, refused to speak with manager or supervisor on duty, I finally was told there is noon that can take the charge away because this is Sunday NFL Tickets... I don't watch sports, I had no idea that the person that set up my services ONE YEAR ago had my account set for automatic renewal for something I really never wanted. We don't watch sports. Now I have no chance but pay fro 6 mouths (that add to $ 300) for something I have no use of. I explained I can't afford this. THEY DON'T CARE. I never received a call, or e-mail or anything that would give a hint that they will start charging that much per mouth. I would understand if I have requested, and the I am trying to bail out, but this is not my situation. I have never in my life seen anyone so unconsidered. I can't stop the services, my contract will expire next year. SO basally, THEY DON'T CARE. My advise to anyone debating to or not use their services PLEASE DON'T.

the bill was accidently paid twice and taken out of checking account and they will not issue a refund or credit my account the amount they took out twice, they did a payment reversal and said they never received the money, yet my bank statement has two charges to the account. they will not let you talk to s supervisor to get this corrected nor will they correct the issue.

So I had my service up grade to the new genie 2 system about a mouth ago at which time they said they where have trouble add my rv boxs to the system. When I talked to coustomer service about this problem they said they we're working on the problem and that it would be fixed before within a week. So now iam getting ready to go out of town and decided to call and make sure everything had been taken care of to find out nothing had been fixed at all. So when talk to coustomer services they tell me that there is no way to activate any other boxs to my system due to it being the genie 2 system. So I asked why this wasn't told to me before and they just said sorry. So at this point I just asked for them just to install the genie 1 system and they told me that it would cost me $500 plus for them to down grade my system and that there was nothing they could do to help at all. So I asked to speak with a supervisor and they transfored me to a lady that also told me there was nothing that could be done. So I asked to speak with her boss and she said that there wasn't any one else that I could talk to that I would have to send a email in. I have never had a company tell me that there is nothing that could be done to solve my problem. Till this point I have always had great service with direct tv /at&t I just don't understand what has happened to coustomer service with this company really thank about just canceling my service with this company

Call Direct TV send me an advertisement basically $50 for quite a bit of service, Free four room connection free, installation was free DirecTV app for free they basically stated my qualification were based on my credit score which is extremely high... so it came with a $200 AT&T Visa credit card... I asked every question imaginable to make sure I was not being scammed..

Second person came on the line verify my TV contract which stated 24 months at $50 a month on the supplement mailed House...

Here is the catch after running my credit telling me I qualified for all the bells and whistles then they try to tell me it would be 12 months at $50 at a two-year contract meaning after 12 months it will go to $90 a month plus charges of the floor room boxes..

I was so pissed off or One A wasting my time of about an hour on the phone and then I told the guy you're a Salesman you knew what you were selling me, when he ask me will my mobile phone carrier why I stated Verizon if I was AT&T I would get $25 off my subscription for a lifetime never once did he say I had to be an AT&T mobile carrier to get 24 months at $50... SOB... basically I told him he was a scammer for this CRAP they pulled on me and they ran my credit check...

To whom it may concern: around dec of last year (2016) I saw a directv promotional offer for a 200 dollar visa gift card if you signed up for a directv package of 50.00 per month or more, which I did, I called about two weeks after installation &'twas told to call after 30 days, forgot about it till recently, I called and was told I should contact the company that installed the equipment which I did by email and after a week or so they emailed me back and I was told offer was for residential, I am in a residential senior complex, not a business, I emailed my response and still have not heard back, I get the impression that just because a third party did the order, I am not eligible, subsequent contacts to them have gotten me non answers. Can you help?

I've been on the phone with Ash trying to find out why I am not receiving my channel 606 the Outdoor channel. First off she starts talking fast and low and wanted me to say yes to upgrading my DirecTV. I tell her no. I nerd my channel I just paid for and I may have to leave because my dog is vomiting all over to which her response is to laugh! I explain my dog is sick. She laughs again and says shell be fine. This woman was drunk or high. She never gave me an answer as to why I'm not getting the channel I paid for.
So I ask to speak to her supervisor. She keeps telling me she can take care of it which she never did! She just keeps trying to make me upgrade to which I reply no!
ON MY 12TH REQUEST AT 8:37 PM SHE ASKS ME "WHAT ARE YOU GOING TO DO IF I DONT"? Really?! I even asked her if she was drinking! My three year old granddaughtervcoukd do better! That was on the phone at 40 min. She throws me on hold instead of giving me her supervisor. I have now been on the phone for 55:28 minutes!

Hi I've had direct tv for a while now. And because of financial difficulties tv bill gets little behind. But when I was told I owe over $200.00 for 2 months of service is totally ridiculous! Direct tv told me there was a promotion period from July 31 to Aug 7th that I had to pay for. I thought promotion was suppose to be free to promote business. I was never contacted in anyway to even approve of this not did I even know I had extra channels. Bill should be about $137.00 total that I owe, not $200.00. If I really have to pay that I will cancel services immediately and use different company.

I received a phone call from a person stating that he was a Sale Rep for Directv, the number from which he was calling was [protected]. He had all my account info an stated there was a promotion being offer to Directv longtime customer, he said that Directv had team up with Amazon and was offering up to 50% discount to customer who purchase a gift card from Amazon and pay their Directv bill for 3 month. He gave me a Promotion code and a Directv number to call to verify the information. I call the number and the Directv prompt came I press 0 and was connected to guy named Michael who said the was a Directv customer service rep, and ask me did I have a code. He verify that the promotion was legit. Unfortunately this was all part of the Scam the telephone [protected] is still active, and if you call it, it will say that it Directv but it a fake.. Directv is aware of this SCAM and has been aware since December 2016. But have failed to warn their customer of the this SCAM. Nor do they take any responsible for their customer who have been victim of this SCAM. I think that it was an inside job because the person had all my account information and asked all the security questions that DIRECTV customer service rep ask. I contacted directv fraud department, which is a joke, they call me back after about 72 hours ask me to make a statement to help in the event that they pursue the perpetrator and to put a password on my account. He also said that Directv will never any customer and make them an offer for promotion. And he hung up.

My name is Angela juhasz my address is 9111 virtue st. Chalmette Louisiana 70043 I was approached by a sales rep. In April 2017 ithe sound like a good plan to switch he told me they would buy off my cox acc. N I would get TV N Internet for 198. A mth. Plus I would get his discount for the installation so it would b free N gave me all his info N what to tell them well they came to hook it up so after he is done I ask him so when is the Internet going to b hooked up he said mam they don't have that service yet u can have Internet with cox N TV with us I said no I want 1 bill I told him take it out N disconnect I didn't stop my cox so they came out N direct TV had it all messed up with wires so I had cox back I didn't even watch TV I was pissed your sales rep. Lied to get a sale N I don't want to hear he didn't know about Internet I worked customer service for 25 years N I know what is going on so he should of know so I get told it had to b 24 hours N then turned off they pit it in on Friday N Monday I called to make sure because on sat. Cox hooked it backed up well I got a bill N which I'm not paying yall sales rep.lied N now u have me N credit bureau which is messing up my credit so I'm asking yall to take it off N if not I will contact the media N a lawyer your sales rep. Lied to get a sale N messed up my credit I never had Internet with yall r used it N my landlord is mad N how there's a hole in the roof which the sales rep said he talked to my landlord not true as well my number is [protected] my name is Angela if this doesn't clear up I will sue for lies N I didn't even use the TV programs next day cox was here I'm glad I didn't cancel them yall sales rep. Should of know no Internet pictures show my profff

I need someone to call me. A supervisor from the USA. I want to speak to someone from the corporate office. This has been a ongoing issue since the week of August 20, 2017. I spoke with someone regarding the freezing of my box, you can check the notes on the account, I bought the fight, my box froze again, then someone finally came out to fix the issue. I filed a compliant on August 27, 2017, I spoke with Alex ID# [protected] on 9/9/17 and he stated I would receive a full refund, I spoke with Julian H at 11;15 AM on 9/14/17 and he stated I would receive a full refund, I spoke with Tyler ID # MA8283 on 9/21/17 and he stated I would receive a full refund. Now I am being told I will not receive a refund. I want a supervisor to call me at [protected] immediately. I will take my business to Dish Network if this is not resolved. I have been a customer for 14 years and I am so unhappy with the customer service.

Your "packages" advertise that 99% of all local stations are available from DIRECTV. What you DON't say is if DIRECTV gets in to a "dispute" with any local channel, you may lose it permanently, even though the consumer continues to pay for it! I have been loyal to directv for almost 20 years. I have had this happen before, but never to this extent. I don't know what your issue is with WTHR in Indianapolis, and frankly I don't care, but I AM sick of losing entertainment and news from a local channel that I pay for!

All I want, is to get what I pay for, or refund everyone in this market for the portion of their bills that at are local channels.

I sincerely doubt anyone from DIRECTV will even respond to this, but I would hope someone there cares enough to at least contact me with the latest lie.

I called customer service on 9/8/17 @ 12:40 pm EST and asked that the HBO, STARZ, Showtime pkg be removed from my bill and credited. After holding and waiting 15 minutes for the rep to figure out how to accomplish my request I was assured the pkg had been removed and my next bill would show a credit. However, my next bill arrived with no change. Called customer service on 10/1/17 @ 12:48 pm EST to once again ask that the HBO pkg be removed and two months be credited. I was on hold until Eric answered and transferred me to Sales. On hold again. William in Sales obviously couldn't help me and said he was transferring me to Billing. However, I was returned to the initial menu. Held a third time until Claire informed me the charge was a valid charge and that I should have called and cancelled. By now I'm furious because I had already done that last month. Of course Claire can't find any notation on my file. Unfortunately I hadn't written down the person I spoke with, just a date and time. I ask to speak with a supervisor and was told they were all on other phone calls. Claire "guaranteed" I would receive a call back that very day from a supervisor. Apparently she didn't like my questions regarding an approx time I could expect the call because she hung up on me. So after 50 minutes of holding, multiple transfers, a "guarantee" of a return phone call, and being hung up on I still have no resolution. Worst customer service ever. I will definitely not be promoting Direct TV to anyone.