DirecTV
reviews and complaints

Recently, I subscribed to and paid for a pay per view boxing event on my mobile phone. After noticing a fluctuation of the amount billed by directv, I called to speak to a representative about this overcharge and to bring it to their attention. Sadly in return, all I received was a meaningless response of 'sorry'. I have heard these syllables too many times and have become desensitized to its meaning because of it being repeated over-and-over again by companies and businesses alike. This has become a robotic knee-jerk response to their incompetence, instead of actually doing something to actual correct and prevent these mistakes from happening time and time again. Here's a novel idea... How about crediting my bill for the amount that was double-charged in addition to the charges themselves. I'm sure after seeing their profits dwindle away, extra efforts will be put in place to audit customer accounts for erroneous billing errors. Sounds like a novel idea right...?

Just bought a Samsung 4k TV but cannot get 4K as the Genie 1 Set Top Box is not compatible with 4k; the tech who just left said you can see if you are eligible for a Genie 2 upgrade set top box probably for a fee. How misleading is DTV RE: 4k available content if you cannot watch it. Deceptive advertising as I have been a customer for sometime an never heard of a Genie 2 for 4k.

I have called many times to remove NFL Sunday ticket from my billing as I never ordered it. It has yet to be removed. Now they have disconnected service and told me before they could adjust charges I had to pay bill in full. I have to pay for months and months of charges I've requested be removed but they haven't.

Now when I call, they transfer me to a line that is never answered. I can't help but think this is intentional senior citizen abuse.

I need the information to contact the officials in my state (NC) to file a complaint against the company. I'm also wondering if any class action lawsuits are ongoing. If not I'll file on my own because it will be worth my time so no one else has to endure the trickery of these thieves.

I recently moved and my att internet service had to b cancelled because it is not offered at my new address so first of all why is my bill still bundled with them second why did direct tv charge me 199.00 for moving my services without telling me of this charge third why was I on the phone for over a hour just to try and find out why my bill was so much and why my services have been canceled att is the worst company I have ever felt with if you could see my customer info you would see a range of issues example... had a att internet tech show up at my house one day and inform me he had unhooked my service because it was not installed properly and that I would have to call att and fill out a new service ticket to have the problem fixed that's right he unhooked my internet told me I had to call and have it fixed then he left I spend 3+ hours on the phone that evening trying to get someone to come fix what he did and was still without internet till the next day I could go on and on the list is very long

My father is in a nursing home and likes to watch Fox News. Your service repeatedly stops broadcasting the Fox News channel. All other channels are fine each time. We have to complain and wait days for you to put it on again. We have completely had enough of this. We will never get your service based on this biased behavior and we will encourage everyone we know to either not get your service or to get rid of your service. You are trying to manipulate what people watch and we will fight back!

How do they get away with it? I signed up for DirecTV in September 2016. My bill always said, "discount of $46 for 24 months." But after 12 months the "discount of $46 for 24 months" was gone and no longer on my bill.

I called and got passed to 3 people. Each time I had to re-explain. The last person told me about a loyalty program offered. She said "there is no 24 month deal." I said, "why does my bill say so for the past 12 months." She could never answer and said I will be contacted by someone within 5 business days to give me discount under their Loyalty Program. I never head back. It's been 8 weeks.

I am wondering if there is actually is a loyalty program?

Just off the phone with a real smartass directv customer service rep named john (Jon?). This guy just loved to drill me on why I want to close my account and would not shut up and just close it. Question after question of why I want to close it, trying to make me lower deals and offers after I told him multiple times that I do not want directv, period - that I don't care if it's free! That's how bad I hate them, hate them, hate them! I hate the corporate greed, I hate the way they train their reps on what to say and how to act (Brainwash them into becoming just as greedy), and I hate how they ever so slyly slip in extra programming and then charge you for it, when you did not ask for it.

Also, when i/we signed up for dtv, our "package" had to include centurylink as our isp. We were told that this "contract" was for two years. Two! But this rep today told me that since we upgraded one freakin box a year ago, that that automatically entered us into an additional 12 month contract on top of our original two year contract. This is such bs! I/we would have never signed or agreed to anything like that (We hated them before the upgrade, and could not wait to get our two years over with). So now he's saying that he's going to charge our cc $20/mo ($120 for an additional year). I told him he better not, or i'll do a chargeback and fight it tooth and nail!

I also told him that a couple months ago when we called to complain about an unknown charge on our bill, we were told by that rep that nov 18th 2017 would be our last day in the contract. We went right to our wall calendar and entered that, so that we'd know we could call our local cable company to come out for a new install. Now he tries to tell me that we have 12 more months? Somebody's lying!
He's asking me how many cell phones we have, who our cell carrier is, what kind of packages our local cable company offered us, how much we pay for our new service, etc etc (Noyb!) don't give them (Or any tv companies) any of this info! The reps get extra $ for collecting all this info, which goes into a database and then the companies sell that info to other smaller companies for big bucks, so they can get even richer! Like they're not rich enough, the poor [censor]!?

Anyway, this guy just wouldn't shut up and let me (The customer) talk, so I was forced to hang up on him. What ever happened to "the customer is always right?" definitely not the policy with directv. Arrggh! I am so fed up. I hate them, hate them, hate them!

Be sure not to ever switch to them, or you'll be sorry! And if you hate them too, help me spread the word! I'm going to tweet it, pin it, fb it, and instagram it!

I'm slowly but surely turning into a cord cutter. Are you?

The prices you charge a month is ridiculous!. A large amount of the package is reruns and infomercials... As a low income senior citizen I simply can't afford these prices every month!. I've been a loyal customer for years.. Where's the appreciation for being a good customer!?.. I may very well drop direct tv and opt out for something better.
Not only the [censor] price but direct tv and refused to put a very favorite channel (channel 40) in jackson, mississippi back on the air.. This is the only channel that we can watch the new orleans saints.. This in it self has a lot of people pissed off..

Directv is the absolute worst company I have ever dealt with. They have lied about my bill every month since I have had their services. I have also asked them to remove the nfl sunday ticket which they forced me to sign up for, yet I continue to get charged for it. Then, when you call to complain it takes an hour on the phone with them and nothing gets done. This company is a joke do not do business with them

I started services with both direct tv, and atnt I got charged for mini genies that were never sapised to ever be installed into my home, so I some to a supervisor and they took them off my account I mean as soon as they could it was done very quick the first bill that was sent and only bill was sent to atnt for the bundle part was for 158.00 and that was it my first and only bill sent over, then about 3mo after my services were on I called because I kept getting a bill from atnt saying I owed for these mini genies and I didn't It was taken care of months and months ago, and I have now been turned off right after giving atnt my payment I was sapised to pay to them of 68 dollars and now I am [censor] off because they said I owe for these, when direct tv has already taken them off my account and atnt is saying that direct tv sent a bill of 474 to them. And o habe spoken to numiourse supervisors and they cannot get anywhere with my acc the people from atnt keep hanging up on her or him and they won't do anything there are still saying I owe for these mini genies and I do not it's been taken care of through direct tv and the only bill that was sent to them witch was my first bill was of 158. I don't know what else to do so the last supervisor left my acc open and she said for me to file a complaint in both sides for direct t. v and atnt and she assured me that someone from both sides would get this ajusted so I can get my services back up and running again considering I did nothing wrong but pay my bills on time and now I get shut off. This isn't right I just want my services back on that's all. That y and please help me as soon as possible.

I signed up for direct tv through atnt. The represenative never mentioned a $99 fee for the installation. I was only told about the $35 installation fee. Direct tv charged me $35 and a $99 fee. The customer service was terrible when I inquired about the extra fee. I will be cancelling direct tv with a fee and never going back. I will be sharing my experience with as many people as possible and social media.

We receive an email and a mailer asking us to come back then when we talk to some one they said just huook your boxes back up, but when we did we informed them that we didn't have a signal and the line had been cut, they told us that we would have someone contact us for a order to be set for them to cut it back on. Me and my husband work and travel with our jobs but we would wait for the call, however we did not get a call nov 9 we received a bill for $200 and we never go the services reconnected.

Summary of changes
Previous bill current bill change
Internet $40.00 $57.66 + $17.66
Monthly charges, account activity
Directv $25.00 $698.57 + $673.57
Change from previous bill + $691.23

$691.23 to install new equipment... seriously

Oct 17, 2017 $65.00 posted jul 29 - aug 28, 2017 online | paper $74.00 sep 19, 2017 $74.00 posted electronic check [protected]
aug 22, 2017 $47.69 jul 18, 2017 $90.00
may 29 - jun 28, 2017 $90.00
apr 29 - may 28, 2017 $95.99 jun 19, 2017 $95.99 posted

They ripped me off. $691.23 to move my equipment

DirectTV/Internet (AT&T) shame of you. 2 hours already waiting to speak to a supervisor after calling several times for the same issue, and he/she never came to the phone. Watch out, they have been offering services at a "deal price" but when you get the bill, they charge you something else.
BE AWARE and do not get to excited. They miss advertise,
do the sale and you get trapped afterwards. They also offer services in areas where they still don't have the speed they offer and charge you for a service you don't have. And what happened with the money you paid at front?

In August 2017 I contacted AT&T about services for my apartment in Beachwood, Ohio. At that time I knew that I would be moving, but I did not know if it would be in a month, in 6 months, in a year or possibly two years. I spoke with the representative about the moving issue and what would happen with the contract. He assured me that this would not be a problem; that I could transfer my service and if any of the services were not available, I would not be held to a contract. He told me that if I could not receive all of the same services, I would not incur an Early Termination Fee. I would also like to point out that I wanted U-verse, which was available, but since AT&T now owned DIRECTV, they preferred installing this, but that it would not cause any problems.

The service I was to receive was a TV, Internet, and phone bundle priced at $90.00. Included in this service were a Genie and a mini Genie. When the technician came to install the service, he was not to happy with what all was going to be involved in the installation and really did not to run the connection for the mini Genie, so I told him he did not have to install that connection.

Move ahead three months, and I am going to have to make the move immediately and I want to transfer the service. AT&T does not have Internet and phone service where I have moved, which should terminate the contract because I am not able to get the same services I had. I call to cancel my service and am told there will be an Early Termination Fee applied because I can get DIRECTV in this new location.

I purchased a bundle of three services and two thirds of that service cannot be provided to me. The responsibility for this issue is with AT&T, not me. AT&T is the party that is not able to provide me with the same services I had in my previous location.

I would have considered keeping the DIRECTV, but because my service is no longer bundled, the cost of this service doubles and I cannot even get the mini Genie (that was a part of my original package) back because I am not a new customer and that offer was for new customers.

Somewhere in all of this, the consumer, (me) is being exploited. AT&T does not have to uphold its end of the contract, with service or price, but I have to accept reduced services at an additional cost or be charged an excessive termination fee.

In the midst of all this, the real reason for not providing me with the U-Verse service I requested is revealed. If AT&T does not service the new location, then U-Verse would not be available either, and then AT&T could not mistreat the consumer. DIRECTV can be provided just about everywhere and that allows AT&T to prey upon the consumer, because they claim after the fact that their bundle is not really a bundle.

AT&T has the moral obligation to provide the service to the consumer, and when they cannot provide the identical services, they should work with the customer to provide the services that are available at the original price, or relieve the customer of the burden of a termination fee.

Back in July 2017 we moved our service address because we moved out of state for a job to Parker, Colorado. We where not informed on any contract or charges at that time of change service installation. the tec just said for me to sign he was here. Also we where never told that the extra 3 boxes for the extra 3 rooms would be a charge and would not work with our main box. When we tried to use all tvs only 3 genies would work so when I called about the bill I explained that the 3 extra rooms would not work as well as was blown away with the extra charges to our account which had not be explained. when I called in august on 8/09/2017 I spoke with a man name Jay which said I would need to wait for next billing cycle. then I called on 8/17/2017 and spoke to a customer service lady by the name Aspen which then directed me in canceling the 3 extra genie minis for extra rooms and sending them back as well as I would receive a credit for them. I explained to Aspen I did not know which genies were new and so she directed me in deleting the extra new genies and said she would credit my account and send out a return boxes for the 3 extra genies minis. as time went by I received no box and no credit so I called again to see what was going on with my bill and return box. That's when I spoke to a customer service man by the name of Alex which said things would be changed and I should be receiving boxes soon to return the 3 genie minis and I should only pay $255.47 on 9/13/2017. Again I received no boxes to return the 3 genie minis and zero credit to my account and was sent a email stating my account was passed due and service would be canceled if payment was not received, so I called again the customer service line and had spoken to a very awful customer service lady which hung up on me, so I called back and asked to speak with the head of customer service. that is when I spoke to Glen which gave me his badge number #BAG0291 and said he would take care of everything today and I would be receiving a credit of $297.00 to my account and he apologized for all the problems I had with direct Tv. He also promised I would be receiving an email and a credit in 48 to 72 hours and he would be sending out the return box for the 3 etxra genie minis that the customer service lady had directed me to delete. after 7 days I received the return box and sent all three genies back. I never received a email like Glen had stated, when I got my bill again it showed the same balance of the 3 extra genie minis and zero credit so I called and spoke to a lady she had no clue at all about what had gone on with my account. On 10/25/2017 I called and spoke to a customer service rep by the name of Eric which then said that my account was correct and I had sent the old 3 old genie minis back and he couldn't do anything for my account and I should file a report with customer service and billing. I could not believe that now after everything from direct and the customer service people and their direction they tried to say I sent back old genie minis which was by their direction not mine I had stated I wanted the 3 new genie minis removed from my account and was directed which Tv and minis to delete on my account. I'm over the bad customer service and direct Tv I would never recommend your company to any one I'm also going to file with the BBB with the fraud of your billing and services provided.

Last month, I called DirecTV regarding my bill, which doubled from the previous month. The retention specialist offered me a $50/mth discount for 12 months. This month, my bill was the same so I called DirecTV again to ask about the discount. I was informed that the discount "was declined and is no longer available." I asked her to cancel my service and was informed that I would be charged a cancellation fee, despite being a customer of DirecTV for 5 years where I live now and more than 10 years overall. Instead of trying to retain customer loyalty, DirecTV's new policy for customer retention now appears to be charging long-term customers if they cancel service.

November 7, 2017

Dear FCC:

Thank you in advance for reviewing my complaint. I have been a DirecTV customer for 1.5 years.

Approximately 5 weeks ago, the service quit working (error code 771). I contacted them and we scheduled a service appointment. I had to drive 100 miles to meet them. They cancelled the appointment without the courtesy of any notification. They have done the same thing 4 times over and over. They do not appear to be interested in repairing my non-functioning service.

Today I contacted DirecTV in advance of a scheduled appointment for this Saturday (November 11th) only to find it had once again been cancelled.

When I call them, they can't explain why the appointments are being cancelled. My account has always been current in terms of payment

After I called in to inquire about this weekend's appointment, I was told it was cancelled (again without informing me), so I made another appointment for this coming Saturday, but there is no guarantee they will show up.

This service address is a weekend residence is in a rural area and does not have cable availability. My only recourse if they do not show up again for the 5th time is to cancel and find another service.

Service address: 3191 FM62 Corrigan, TX 75939.

My mailing and billing address is: 19206 Water Bridge Drive, Cypress, TX 77433.

Thank you for any assistance

Dean Maniatis
Cell: [protected]
Cell#2: [protected]
Email: [protected]@cox.net

The DirecTV on our boat recently failed. We where told by DirecTV we had to buy new box out of our own pocket and sign a new two-year contract. So to be crystal-clear even though the DirecTV did not work we could not cancel the service the only solution was to become deeper entangled into the DirecTV marketing scheme.
One additional note our old box had DVR our new box does not yet we are being forced to pay for that service.
If I could do it all over again I would use an old-fashioned antenna rather than be involved with this impersonal, computerized company, Direct TV

Do not like the new upgrade on the tv menu. What was actually upgraded? Format got more confusing just to find info on a show. Needs to go back the way it was or tell me what is actually better about it... to get info on an recording I need to do 3 extra steps to get what I need. Shows I watched on my dvr shows they were unwatched, its just is really confusing for "the elderly" if it cant go back make it simpler or sadly we might have to change networks. Thanks for listening hope the issues get fixed because im sick of everyone calling me with their tv problems.