Direct Tv / misrepresentation, termination fee, bill overage

W227 S7765 Terrace Drive, Big Bend WI 53103, Big Bend, United States
Contact information:
Phone: 2622259831

We recently signed up for DirecTV & when we did we informed them we do not want a TV dish mounted on our new home. The Installers told us we must pay $75 to install in ground. I called DirecTV while the installers were here to inform them that no one told us we would pay a fee to mount in ground. DirecTV told us to pay him & they would refund our $75 but now they refuse too. I called to cancel service & they told us we are locked in a 2 year contract & it would cost us $480-$490 to cancel. No one told us we would be locked in a contract & when I told TV Account Manager she said they "humans" do NOT have to tell us about the 2 year contract because it is written in a disclosure. This is deceptive and misrepresents consumers & we want to cancel DirecTV immediately without paying a early termination fee. It's unfair they do not have to tell us & deceptive to say the least. Please help us [protected] Robin Koper, Big Bend WI

May 26, 2015

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