DirecTV
reviews and complaints

On 4/27/18, I shipped my Samsung TV to Direct TV, who eventually said it could not be repaired. I asked for a Samsung replacement. They told me I would receive an LG replacement. After much haggling and multiple phone calls and being lied to by different Direct TV personnel, I acquiesced and agreed to accept the LG. They charged me $50, closed out my claim, promised to send the LG. To date I have not received a tv nor can I reach anyone in the claims department.I am requesting a refund of monies paid and/or a replacement television.

Consumer's Desired Resolution:
I would like my $50 refunded and/or a replacement television. If Direct TV does neither, then I wish to have the $7.99 monthly Premiere Protection Plan fee refunded, since the company did not provide the service which I paid for monthly, plus the $50 fee they charged me

The fonts are terrible and aggravating to look at. I find my self reading and re-reading the screens just to confirm what the heck I'm reading. I can barely see te letters frok my bed. Whoever the genius is that got the job to redesign the screen menus needs to be demoted and go to classes on why the customer perspective is so important. The screens are some of the worst Ive ever encountered in my life and I spent my entire career computer programming and serving as the manager of a programming department. This DirectTv work product sucks.

Directv promised me better television service with a wireless equipment system. When the system was installed I was provided a defective wireless tower. The customer service representative said that I would be without television for six days. Then I would also be inconvenienced when the new wireless tower arrives meaning that I will have to install it myself and package the damaged property sending it to the post office. I tried to obtain a credit for the poor services but the only thing that the representatives told me was that they were sorry and could only credit me for the days that I would be without television. I have been a customer for 14 years and have spent thousands of dollars on Directv only to be treated unfairly. I am seriously considering switching my television services to the Dish Network or another company. It's a shame that a million dollar organization treats loyal customers like garbage only to cut off services when payments are late. Yet when it is their fault there is no accountability or credit for bad services. Truly horrible!

I have had two appointments to have my service looked at due to poor reception. 5/21/18 time slot 12 to 4 and 5/22/18 time slot 8 to 12. Technicians couldn't make it to either one. Time spent with chat was equally worthless. Strongly suggest alternatives to DirectTV . I'll be going back to cable shortly. I will follow my part of our agreement even though the service has been lousy.

Why is while watching a program right out of the blue a commercial comes on. And then right back into programming and your missing something. It really sucks. I was watching a movie this evening and right at the end commercial came on and went right into the new program. So it really sucks the way your doing things . If this keeps up I'll look into going to cable instead.

Effective 5/17/18, I am no longer able to fast forward through commercials. I'm paying over $140 per month. I'm NOT paying to be forced to view advertising! I will be cancelling my service as soon as my new satellite provider is installed. This is a horrible disservice to consumers. We are not paying for the privilege of being forced to look at advertising. DirecTV should go back to its previous policy. I've submitted complaints to the Federal Communications Commission and Federal Trade Commission. I hope everyone else will.

I am emailing you as an angry and frustrated customer of 3 years that plans on contacting the Office of Consumer Affairs, the Better Business Bureau and Channel 7 On Your Side in my state of Maryland.

I will summarize what took place this morning that has prompted my email and the actions I will take, but let me begin by stating it would be a major understatement to call Direct TV's customer service department unprofessional and low down. Unprofessional, inept, dishonest and thuggish are words that best describe your department. With that stated, let me elaborate on the incident:

To begin with my bill, which originally was only $50 monthly is almost $210 per month. I average paying almost $200 month over the past three years, yet the bill always seems to increase monthly. This is however matter for a different venue that I will let the Office of Consumer Affairs examine.

Nevertheless, I am forced each month to get an extension from Direct TV which I do. In early May, my required payment of $189.95 was due on May 17, 2018 to prevent service interruption. The service representative reminded me of this and in fact said remember your next billing cycle begins the 1st of June. I did not make the payment of $189.95 before Midnight on May 17th and service was interrupted. I have no issue with this as I planned to make my payment first thing in the morning on May 18, today. When I called into the automated system it stated that the new balance required to turn service back on was now $379. I decided to talk to your customer service department and see why the that amount had doubled thinking clearly there was a mistake made. I called first thing at 8 AM and the rep stated that since a new billing cycle begins on the 18th that I had to pay the additional monies. I stated the following to her:

I did not know my billing cycle began on the 18th of the month and in fact was told by the rep who set up the arrangement that I should remember that my new billing cycle would begin the 1st of June! He only stated that I needed to make the payment by the 17th to avoid service interruption, he said NOTHING about additional monies being paid!

The rep then said, that she could not help me but that she would transfer me to speak with a Supervisor. I told her I was at work and I hope this will not take a long time. I was put on hold and waited 25 minutes! After 25 minutes, I was disconnected. I was quite angry at this point, but I decided this time to pay using my debit card $190 first and then talk to a representative/supervisor. I proceeded to do this and the next representative I spoke with said the same information, that I would have to speak with a Supervisor. I explained that I waited 25 minutes the the last time and was disconnected. She apologized and said this time it would take that long. SIXTY-FIVE (65) minutes later, I got a Supervisor on the phone by the name of Cinta. She was abrupt, rude and really did not speak clear or concise. She interrupted several times while I spoke and even said to me that I should not interrupt her. This is after being on hold 65 minutes! She read from a boiler plate script and did not budge, or show any empathy or understanding of what took place. She then says, that my service contract began on My 17, 2015 and that is my billing cycle. I explained to her that I not only did not know that, but the rep who set the arrangement up stated that my cycle began in the 1st of each month. Even with this information, she would not budge, be flexible or show any understanding. This is unacceptable!

As a result, I am contacting you to tell you point blank that Direct TV behaves like a group of thugs and liars and I will not tolerate this, not just for myself but for anyone who has gone through this. Your rep could have restored my service and should of! The fact they did not is why I will not let this rest. Based on the many other complaints I see on line, I am going to pursue the action I stated earlier. Perhaps you can explain how your customer service policies work to journalists and state and local investigators?

Spoke to representative from billing at&t and was told there would be no charge for service call. I inquire about my why my bill was so high because I m on auto pay. I was told that I was charge a service call, after the fact, which I think was wrong because I was told there would be no service call charge. The did not have my consent to charge me. If I had been told that there would be a service charge I would have declined!

PLEASE READ! I'm retired, with many years ahead of me! I have little family and tv is everything to me. There is absolutely nothing good about the changes y'all have made! I really tried to relearn how to do everything! It's so much more difficult! More steps to locate and record something. Can't tell the dates my shows were aired. To make sure I'm watching shows in order. Sometimes I delete the wrong episode. Etc etc
I can get out of my favorite chair, when I have to read the tiny print and I can live with that part of the problem, but I can not accept the other confusing mess that's going on!
Please do something about this or I will be forced to change providers!
From one of your extremely loyal DirecTV customers!
(I kept y'all, even though I missed over half of the Olympics because of the problems you were having)
Please make a change! Not sure how long I can continue like it is!
Thanks for reading

My Direct TV was installed over a month ago and the satellite was suppose to be put on a pole or the roof. The technician has it on the ground with cedar blocks around it he was suppose to come back in three days and put it on a pole and hasn't been back since and that was a month ago. My husband feel over the satellite and is in ICU due to the injuries and has been transferred to 3 different hospitals.

I called today to cancel my service because directv raises my bill about $35 I was supposed to be in contract for 2 years with them at a discounted price but when I called today they told me that the discount was only for one year and I signed up for a $10 discount for two years which is insane when I called a year ago it was also to cancel my service and there response was to give me the $35 off to stay in contract for another 2years ... I've been with directv 6 years now and am really disappointed that they're now being deceptive and saying something completely different so if I go ahead and cancel I'll have to pay early cancellation fees even though they deceived me into thinking I had this great deal for two years.

I had had Comcast Triple-Pay for 10 years; of course, they raised the price every year; I always tried to negotiate and got a slight reduction. I decided to switch to Direct TV (TV only - one TV) in March of 2017 with a 24-month contract at $53.00 per month. This meant that I would be saving $20 per month. Yippee. I now am being charged $97.52 per month (didn't notice at first as it is on automatic pay with a credit card). That is almost double. Therefore, it is $30 more than when I had Comcast. When I called on Friday, they told me that I was supposed to add another service after 12 months in order to get this fantastic rate. I don't remember their telling me that when I signed up and replied that I would have to find my original contract. They offered to e-mail it to me, which they did. Looking at the terms, I don't see anything about having to change the terms of a 24-month contract after 12 months. The contract is very confusing to read. I am a senior citizen and can't afford an extra $30-35 per month. I have had ATT for my cell phone for a long time and actually changed to a prepaid plan to save money. There apparently is a $20 per month cancellation fee until the contract is complete in March of 2019 should I wish to cancel.

We purchased Direct TV at a Sam's club. Were told about all the free movies, NFL package etc. The installer, an independent contractor, stuck a pole in the ground, checked to see the TV came on, then left. That night, we could not watch any of the on demand movies. Called tech support and were told, it takes 24 hours to download all the packages. Called back Saturday night and was told it could take up to 72 hours to download. Called back Monday and was told that our Broadband wasn't enough to call AT&T to get it increased to 50. Did that but still didn't fix it. Called back Thursday and was told, "this is a known issue and IT is working on a solution". Told them to cancel my service and was told, too late, pay $240 cancellation fee! Kept the crappy service where every time a football game came on service stopped, movies never played past 10 minutes, all to keep from paying for a lemon!. March my phone battery died so went to get new phone. Only Direct TV was advertised. Asked why not Uverse and about my issue. They got me signed back up with Uverse, sister company, and then I called to cancel Direct TV. Spoke with Brittany who actually listened, saw my previous calls and emails from the company thanking me for my patience while they could not fix my service, and told me that I would not have to pay the cancellation fee since it was not our fault. Today, got bill with $240 cancellation fee. Spoke to Joel Ann, who only wanted to upsell and upset me, who said there's no record of my calls or my cancellation request but service has been cancelled and I owe the fee. This was after 45 MINUTES ON HOLD where she was supposedly speaking to a supervisor. When I asked to speak to the supervisor, Joel Ann said they were all on other calls and will call me back sometime today. Please wait for them. WHAT,? Who was she talking to and why do I have to spend my whole day waiting for more crappy service? I will be filing a complaint with the BBB AND FCC!

I have had service with DirectTV for a few years now. I have always paid my bill to them on time. The price I was initially quoted and pay monthly has almost doubled. I make a payment on my account typically the 15th of each month. For the past few months. I started noticing that I would get a past/due email threating to turn off services and that I needed to pay $352. This email would be sent at least 2 days after I make my monthly payment. I chalked it up as an error on their part and the payment would always post a day or two later. Finally, I decided to chat one day with Customer Service because I was sick of these threating emails. I was told by customer service that the reason I am getting the emails was that there was a payment that was reversed by my back a few months ago. I have overdraft protection and knew that wasn't true. I logged into my bank account and there was no such record of the amount I was told was reversed. I explained this to the DirecTV rep and he told me that this was the reason I was getting the emails. Something sounded fishy because if that was the case why wasn't my service disconnected or why wasn't I notified? Nothing from DirecTv or my bank...I disconnected with him and decided to chat again with another rep. I told this rep that the previous rep had told me there was a returned payment and that I believe it was a mistake on their part. He asked for a few moments to review my account and came back on and told me that I had a payment that was reversed back in 2015 and for a completely different amount than the last person I had chatted with. How in the heck could I have returned payments from 2 years ago and still have them collect $186 per month from me up until now? I was never informed of this! I have no record on my end from my bank. They are still to this day sending the emails every few days. I will be canceling service with them for certain.

I called and complained to customer service rep about the new format - the font is too small for an average human being not to mention a senior citizen with glasses - i should not have to get up to stand in front of the tv to read the guide! Also the new format on the playlist is beyond comprehension and although I am not a rocket scientist I have to jump through hoops to edit or watch my recordings. Dont know whose brainy idea this was but I am hoping it goes back to the way it was or I will cancel my service.

My TV has been out now for over 30 hours. I spent 2 and a 1/2 hours on the phone yesterday with direct TV and 1 hour 50 minutes and 13 seconds with them today, most of that time was on hold. I was transferred 6 different times to 6 different people and each time had to start at the beginning. There is 0 customer service with directv and my recommendation is never never use them as your service provider.

I do not like the changes in Direct TV that happened recently. I am a senior citizen that wears trifocals. Your new format is harder for me to see. In addition the new format does not give the information on actors as the previous format did such as date of birth or death. Your previous forrmate is what sold us to go with direct TV, even though it is much more expensive than regular cable. Why can't I as a faithful customer have a choice on the old format or the new one. Because of the changes that were made without my consent, I will be looking into other optionsas this new format is not worth what I am paying😩

I was told by a rep who came to my door selling their services that I would have 3days to try out services and that I could cancel for free if not happy. I called and was told by a representative and then a supervisor that I would be charged for the 3days and a $420 cancelation fee. DirectTv is a terrible company and I hope Spectrum puts them out of business.

i have been at this for a week and i feel like im just going to give them away FREE MONEY my usually payment is about $100 per month currently im about $136 past due (and the services are still running) so ive being calling customer service (which by the way they are EXTREMELY RUDE) to see what i can do because im moving so i asked themhow much they charge for moving and its almost $200 so i said no way so then i told them to suspend or put on hold my account to pay the past due if not to cancel and they said they couldn't do ANYTHING! i told them i thought this was stupid that how was i supposed to use a service that im not using(nobody is at that current address right now) but still kept on telling me i had to pay the past due(which i am) BUT i also have to pay for services im NOT USING FOR ME THIS COMPANY IS A JOKE AND I WILL NEVER AGAIN GET THIS COMPANY.. by the way i tried lowering my monthly payment by removing some packages i had and its still $100! this has been a nightmare for me

Directv changed (updated) their Guide and recorded program list format. This format is very hard to read. The initial print size was so small, you couldn't read from the screen. Finally, an update has changed the Guide print size to something readable. The new Recorded programs format is AWFUL! I can't tell you how many times I've deleted an entire series, instead of one episode because the most recent episode summary is visible and I don't want that particular episode. As much as I try to be careful, the new format is confusing. At least the old format made it easy to determine which programs had multiple episodes. As many others have said, if it isn't broken, don't try to fix it. Had U-verse and loved everything but the price. Changed to directv and HATE it. No where else to go but Spectrum and their customers are looking to go elsewhere.