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2.0 2186 Reviews

DirecTV Complaints Summary

537 Resolved
1648 Unresolved
Our verdict: When using services from DirecTV with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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3:01 pm EDT
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DirecTV billing for returned recievers

I canceled my account with DirecTV in May 2009, paid the early termination fee (Signed a 1 year contract, they said it was 2) and the last month's bill and sent my receivers back with their return kit. A $165 charge appeared on the next bill saying it was for the receivers. I called and was told that once the receivers were entered into the system that charge would drop off. This continued for the next 2 billing cycles and then I stopped receiving communication from DirecTV. I though the receivers had finally been entered into the system as returned and my account was now clear.

Apparently, this was not the case. I received a call from a debt collection agency on August 18 to collect an amount of $165. The collector was not able to understand what the charge was for and sought the advice of her supervisor. The supervisor was equally as confused and I was placed on a conference call with the collector and a DirecTV representative. The DirecTV representative verified that my receivers had been returned and were entered into the system as returned. The charge on my bill was the result o a system glitch that had allegedly been paying customers upon receipt of their receivers instead of crediting their accounts. Basically what she was saying was that DirecTV had deposited $165 into my account mistakenly without approval and would now like that money back.

Is anybody experiencing this? I cannot find this credit that was supposed to have gone to my checking account through my debit card. Also, I cannot think of any reason DirecTV would send this to collections instead of trying to explain their mistake to me. Even when they know they are in the wrong and made a mistake, the customer service is still horrible!

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7:34 am EDT
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DirecTV property damage

Having Direct TV installed they damages the brinks on my house, which a damage claim was paid. After a second issue of damage to the bricks on my house from an additional room was installed from the independent contractor Direct Sat they are now telling me that one damage claim needs to cover both separate damages. When they are installing your Direct TV no matter what company does it watch them like a hawk. As they do the install ask questions of what they are doing. If something doesn't sound right ask questions until you are satisfied. Because of incompetent installers it cost me 900.00 for their unprofessional install practices. Be careful I would hate to see anyone else be on their end of thievery.
Steve

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8:32 am EDT
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DirecTV billing errors, theft, illegal withdrawals

Check out my complete conversaton with directtv via the bbb. I reported them to the bbb and ftc, but they don't help at all. Still, file with them to help a one day class action suit. Lawyers suck too! Here is a world class "dude you are so wrong you're busted" case and not one of them wants to touch it.

Bbb complaint id: [protected]

Complaint classification:

Complaint description - posted 7/23/2009 9:42:55 am

Signed up for directtv in 3/08. Original account was #[protected]. Somewhere it was changed to #[protected]. Billing problems from the very beginning. Wrong receivers, the wrong programming, and their installer destroying house. 2 attempts to set up service. And when they did, 1st invoice had problems. Since 1st invoice took over 30 days to receive and find the problem, they wouldn’t allow me to cancel without an early cancellation fee of $400. Directtv gives 30 days to try out, but you receive invoice over 30 days later with problems it’s too late. You are stuck. After 1 year of problems I was fed up and canceled 3/09. Cancellation fee was now $200. Their rep jacob #238985 saved the account. He promised a fixed rate $51.38, via account credits and rebate. Stated no payments for 2 months due to the credits being issued. He remained on the phone until online rebate done to ensure everything was correct and would remain. He gave his rep# to refer to if, by chance, any problems occurred they could see his notes. Every month since then, more billing problems. Gave up and cancelled after receiving a 07/09 statement for $71.70. By the way 04/09:$67.39, 05/09:$190.28, 06/09:$41.68. The erratic rates continued even though we made payments of $41.38 during the months we were not suppose to have any charges. Now they have charged my visa $168.60 for canceling, and kept the payments for the 2 months that were suppose to be free. No rebates, no credits.

Complaint summary

Constantly lied to about credits to be received and corrected billing invoices. Unauthorized charges to visa, no credits applied to account.

Resolution sought

Something should be done to stop their & ldquo;bait and switch” tactics, and their constant lying to the customer. I asked every rep in the account cancellation departments to refer to the blurp at the beginning of the call that states, & ldquo;this call may be recorded for quality assurance. & rdquo; and challenge them to review the calls and see what I was promised by their reps and what I received every month. I was told that could not be done. I want the funds taken from my credit card replaced.
Additional information

Date problem first occurred: 4/1/2008
Product or service: very bad service. Reps/directv never follow through with promises
Model name or number: choice extra package
Date purchased: 3/9/2008
Order number:
Amount in dispute: $0.00

Company's response
Company's initial response - posted 08/05/2009
We regret to hear of any misunderstanding. Phone calls to directv are recorded at random for quality assurance purposes only. The calls in question are not available. We regret to hear of your technical difficulties and service experience with the local office we contract in your region. Directv makes every effort to train and dispatch qualified technicians that will both provide professional and courteous service, but also reflect a high standard in installation and technical ability. It is unfortunate that your experience did not exemplify these quality standards. The order associated with account [protected] only included two standard receivers. When you changed your order to include a dvr you were provided a new account number ([protected]). You received showtime unlimited® free for 12 months and the dvr free (Normally $99). You also qualified to receive $18 off for 12 months after submitting a rebate. Our customer service made a business decision to provide you with an additional $10 off for 12 months beginning on your april, 2008 statement. We have confirmed you received all of the offered credits. When your discounts ended, you contacted our customer service and disconnected your directv account. Since you ended your programming before the end of the 24-month agreement, you were charged an early cancellation fee. After disconnection, you were contacted by the representative you mentioned in your complaint. You were offered a one-time $100 credit and $21 off for 12 months to reactivate. You were required to submit a rebate for the $21 off and the $100 was issued instantly. The early cancellation fee was reversed. On july 3, 2009, you contacted our customer service to state you had submitted the rebate but the credits had not begun. Your information was forwarded to our back office to be corrected. Unfortunately, you disconnected your directv account before we had an opportunity to correct the rebate. You disconnected before completing your original 24-month programming offer. As a result, you have been charged a valid early cancellation fee. You have a credit card on file from a previous transaction. The directv customer agreement and back of the monthly statement advises our customers by providing a credit card they authorize us to apply this method of payment to satisfy any and all amounts due upon cancellation. Regrettably, we would be unable to refund the final payment. Thank you for the opportunity to address your directv concerns. Respectfully, directv office of the president
Initial response summary
Regrettably, we would be unable to refund the final payment.

Consumer's rebuttal
Consumer's rebuttal - posted 08/07/2009
This is where you are in error. The initial account was never set up for 2 receivers from you. It was set up for 1 dvr and a 2nd receiver that I own. Your cs dept changed the setup on their own. Your serviceman didn't have the correct equipment or plan. The free movie chanels were irrelavent because we never watched them, and when they ended we had to contact you to remove the charges you applied. We canceled at 1 year because of the constant problems we had with your billing and cs dept during the first year. We were constantly promised a service at a contract price but never given it, shown by credits you gave for services we never had, to get the price you quoted us. The rebates and credits your recovery dept gave us were also deceptive. We had to call every month to correct the invoice and a subsequent corrected one was mailed, only to have the next months' duplicated in error. I spoke every month to your reps, yet you say only in july I called. I spoke with one rep for 45mins only to have 2 brief comments applied for review. You admit an apology for your reps actions/bad service, but fail to correct them and want me to pay for it. Again I say review the recorded calls and credit

Company's final response
Company's final response - posted 08/13/2009
On behalf of directv, we want to thank you for taking the time to write in and share with us your thoughts. After further review of your billing, you received over $600 in programming discounts within a 12 month period. As a consumer, it is your responsibility to research our programming, equipment, and service agreement prior to acquiring our equipment and service. While the billing issues you have mentioned are unfortunate, this would not nullify your service agreement. You cancelled your account prior to fulfilling your 24 month service agreement; therefore, you were charged a valid early cancellation fee. Your final payment of $168.60 was processed on july 10, 2009. No credit or refund will be given. Please accept this as our final answer. Sincerely, directv office of the president

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Mr.Ihatescammers
Atoka, US
Nov 24, 2010 8:41 pm EST

I think Direct tv is a joke. I to had your service for over 10 years. i stopped the service after your customer service wouldn't try to help me with my billing issues. so then Direct tv went into my bank account forced payed on a credit card thats was not and should have not been on file, regardless of what your statements say. when i called to make the payment with that card the CS rep asked would i like this card to be keep on file I replied "NO AND I MEAN NO"..Direct tv has know charged me over $400.00 and $200.00 in overdraft fees. charged me $45.00 a receiver which i owned. and i wasn't under no contract. after canceling that credit card. Direct tv as a company "ha ha" scam. thought enough to dig deep into my account and find another card that had not been used but one time on the account and had been almost 2 years prior. after asking around we aren't the only people this is happening to 3 out of every 5 Direct tv customers have had this. i had not receive a billing statement in over 11 months. so as far as the back of the billing statement. stating that direct tv can and will use bank info. well lets just say never seen it CAUSE I NEVER GOT ONE. my account number i cant disclose due to bank and other reasons. i hope congress passes a bill to stop companies like Direct tv from causing customers and people a BIG PROBLEM.

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MStephens01
Louisville, US
Dec 27, 2009 8:32 pm EST

I too had Direct tv for 5 months and cancelled service.. I was overcharged every month, I spent at least 3 days of every month on the phone only to have the same thing happen again the next month.In june direct tv said it did no get my payment I sent them copies of the money order and even faxed them copies only to have them say they did not get the copies and demanded payment or they would cancel my service. I refused to pay twice and cancelled service with direct tv.I called my credit card (because I knew they would charge me an early cancellation fee) I ask my credit card co not to accept charges from directtv and was assured they would place a note on my account.needless to say a week later there was a charge of $460.00 put on my account. I called my credit card and was told I could dispute the amount which I did. I wrote the BBB and the BBB wrote a letter to my credit card co and to direct tv
the amount was removed from my account but my credit card told me that the charge may still be applied. I cancelled my credit card and told them I would continue to pay what I owed but would no pay for any charges from direct tv. bottom line don't give direct tv your credit card number or bank account number . if they have those numbers cancel the card and get a new bank account because it is a long drawn out fight with the bbb and there are no guarantees that you will win.

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DirecTV demanding money & threatening to take my money

At&t advertises on radio & tv a bundle of services for about $124/mo. Sounded good. I called placed my order. Next thing I know direct tv shows up and that’s when I found out direct tv must contract out to at&t. Anyway, the technician hooked up 2 receivers in my apartment and a satellite on my roof..

So now I am waiting for my cell phone and internet. My cell phone comes about a week later along with a modem that I am supposed to install myself. I was supposed to be able to connect to the internet without a landline but the modem instructions did not have instructions for that type of installation.

I call at&t and spend several hours speaking to employees that are supposed to be able to assist me. I got transferred to several different departments. Finally I spoke with someone who set me an appointment to have someone come out and hook me up. The day of the appointment came and went. No one showed up and no one called. Therefore I never got internet and decided the customer service was more than I could tolerate. No one seemed to have a clue as to what to do to assist me. Automated service just takes you on a total circle jerk. So, I decide I am canceling asap.

I contacted at&t before my 30 days which I was told I could do if I wasn’t happy in any way. At&t said they would send me out the necessary items so I could send back equipment. I waited & waited, maybe a week and a half. But in the mean time I am getting calls from collections stating I need to send direct tv $100+ asap & that I would also be charged a early termination fee. I told the person I had cancelled before the 30 days.

I was told when I agreed on the phone if I had any problems or wanted to cancel just to contact at&t and they would take care of it. At&t is who I place the order with and at&t that told me what to do.

No one told me to contact direct tv separately. I ordered a bundle to combine everything. I was made to believe it was an actual bundle.

I tried talking to direct tv again regarding this issue. The woman tells me I need to disconnect my service if I want to cancel. What? Isn’t that already done? They cut off my service shortly after I contacted at&t to cancel. Ok great, whatever I don’t want your service, I already cancelled (I thought) disconnect me and lets be done with all this nonsense. The woman tells me if I disconnect I will be charged almost $500. I told her no, I am not paying. She said she had my credit card and that they would take it out of my account today. Threatening to take money I am not authorizing them to take. We went back and forth. She was trying to bully me into paying or accepting the fact that they would just take me money whether I liked it or not. I was wasting my time with this woman as I did each time I spoke with them when they called to collect. So, I hung up and called my bank. The phone banker said I would have to cancel my checking account or they could take the money just like the lady said. So I had to cancel my checking account along with my check card.

So, now it is going to show up on my credit report as a debt. I do not know what to do to resolve this.

I am sure this is happening to many people. I feel it is a scam which happens too often. The company advertises something which sounds great but what you get is a whole different story and you try to cancel as you are told and they try to get your money & I am sure many people just pay it because like me they don’t know what to do. .

I am sure they know that this will happen a lot but they don’t care because it is making them millions.

Whatever happened to honest companies offering their services without trying to trick the customer?

Debbie cook
Torrance, ca
[protected]

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Brittany Wilson
, US
Jan 08, 2011 3:57 am EST

DirectTV offers a bundling package for satellite tv/internet. The provider in my area is AT&T. I have them for cell phone coverage so I already knew they were terrible, but didn't really have a choice in setting up my internet. The day we were setting up our satellite services DirectTV tried to transfer our call to AT&T, which predictably was dropped. Needless to say we called customer service several times to try to set up our internet. We purchased several wireless routers, and spent hours on the phone with AT&T trying to find out the problem. Eventually we learned that we were not getting a DSL signal because our service was canceled. I truly believe that because I was frustrated with the company and technicians my service was canceled by one of the employees. Now I am locked in a contract with DirectTV and paying for a bundling package, when I am not getting 50% of my package. I am so frustrated and hate all large monopoly companies!

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DirecTV #1 rated customer service

How sad is the state of consumer-corporation affairs that DirecTV boasts to have the #1 customer service rating for x number of years in a row! I have been a DirecTV customer 1 1/2 years into a 2 year package agreement. During that time, I have made no less than 30 phone calls to DirecTV on numerous TV and customer service issues. They took over 1 1/2 months just figuring out how to set-up an install date to come and get us started! That should have been a hint that DirecTV sucks donkey balls but I gave them a fair chance to live up to their advertising claims. Suffice to say, I believe that DirecTV is one of the most morally bankrupt and incompetently run companies I have had the misfortune to come across. I have wasted hours of time on the telephone waiting to get someone to fix a problem with our service and 9 times out of 10, they end up screwing it up and requiring additional follow-up calls. Anyone know how I can get in contact with DishNetwork or Comcast? At this point, I am so fed up with DirecTV that I would volunteer to appear on national television and rake them over the coals for the crappy treatment they have given me over the past 18 months. When I cancel, I am going to damn well make sure that they don't try any of the B.S. tricks of billing me for anything else b/c as far as I'm concerned, they have already been stealing money from me this whole entire time! DirecTV and everyone who works for them should suffer eternal damnation for their nefarious business practices! If I see a news story about someone firebombing their corporate headquarters, I would not shed one tear! Burn in Hell you disreputable sons-of-###!

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Khrystyna04
Atlanta, US
Aug 27, 2009 2:44 pm EDT

I have only had direcTV for 3 months and I have called them at least 1o times. My apartment complex has a contract with direcTV so that if you live in the building, the ONLY option for tv is through them. It is a racket because my apartment complex is PRE-WIRED for direcTV through another company, direct path.

BUT, since the criminals running direcTV dont tell you this, they try to sell another service contract to you even though the building is pre wired. So even though the IDIOTS in customer service can see that i live in an apartment complex and it is much easier for me to call direct path, they proceed to sign me up for a direcTV contract, and it never even occurs to them to ask me if I have a balcony where they can mount their ugly ###ing dish.

So this guy comes out (actually first he calls me the day of my install and says "im sorry there must be some mistake because i see that you live in florida and i work in atlanta, so I cant come install your tv", and i said, well actually I do live in atlanta, and he says, ohhhhh they wrote that you lived in Atlanta, FL...ok I have never heard of an Atlanta, Florida, I mean, use your brain, why would they call a service person in atlanta to install cable in Florida)

Then he comes and says, ohhh you dont have a balcony...I have to go do a "POLE MOUNT" on the ground which costs an extra $75. Then he gets out a ###ing compass and is in my living room seeing which direction I face and if a dish can even get a signal over the building. He decided it couldnt, it was impossible to mount a dish. I say, so what now, I dont get any tv service? he says no, just call direct path and they send someone out to just turn your cable on, and its all the same channels and same prices that we charge. So I politely asked the service man why didnt the [censored] in customer service at DirecTV tell me this when they signed me up for service, he says, well they probably just wanted to see if they could get another contract to get more money.

So then I called direct path and was told that they would transfer my service from direct tv to direct path. I was already anticipating the problems i would have now - so they set up an account with me through direct path (which is the same price as direct tv but only a ONE year contract) - then when the guy comes to install it, he cant, because somebody cancelled my contract. he doesnt know why, someone just decided to cancel my contract for no reason. Of course he came to install on a friday, and it was a holiday weekend and customer service wouldnt be back until tuesday, so of course I had to wait all weekend for them to send one stupid signal to my box so i can have tv.

So what else...They charged me a $200 security deposit (even though I have never had to pay a security deposit for anything else in my life, so I know its not based on my credit) and said they will refund it in the form of a $5 credit on each bill. Well lets see, at this rate, I will get my security deposit back in 3.3 years but my contract is only for ONE year. HMMMM. And obviously I have YET to see that $5.00 credit show up on any of my bills.

They also told me that I need to fill out the online rebate prior to installation in order for my first bill to be the correct price rather than like $500.00 or something rediculous like that - and of course I fill out the online rebate not ONCE, but TWICE, 3 days prior to my installation. And still hasnt showed up on any of my bills, NOR does direcTV have it in their system that I submitted the online rebate.

I got a package for $34.99 a month, but I have gotten one bill for $161.00, another for $97.00, another one for $120.00, and one for -$13.00. Yes, NEGATIVE $13.00. Every time I call, they insist that I got a package for $60.99 - YET I have a printout saying that I got the $34.99 package.

Low and behold, EVERY time I call DirecTV to try and have them attempt to fix one of the MULTITUDE of ### ups they have made, they tell me to call Direct Path - then as soon as I get on the phone with Direct Path, they tell me to call DirecTV. Im not joking. I have not been able to get a single issue resolved.

I am filing a complaint with the state of California and any other government entity that I possibly can until this is resolved. My new mission in life is to somehow make this company pay for what they are doing - I seriously will not stop until they are fined, or I am forced to file a lawsuit (I just so happen to be an attorney). It would be easy to assemble thousands of other people who they have screwed over - if I have to file a class action lawsuit I will. This posting makes me sound like I am very mentally disturbed, but DirecTV has made me this way.

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fred flintson
Dallas, US
Aug 16, 2009 8:09 pm EDT

I think you just like to complain, I have never had a problem.

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DirecTV ripped off

I have never been so disqusted with a company as I have with this one. When they are trying to get you to get their service, they promise you this and that. You never get the service that is promised to you, and the deals that they promised, nor do you be able to get anyone to return your call. They always has a excuse, that they will have someone call you back within the hour no later than two. Guess what I haven't heard from anyone.I am the one who does the calling.They do not hold up to their agreement and honor their warranties, and etc. Good luck to all of us who has been scammed into thinking that we were getting a company that backs up their promotions with technical support and etc. There is no truth in anything that I have experienced through talking with them. They are outrageous with their fees, and they mislead all of us who trust them.

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shelley25
, US
Oct 24, 2009 3:21 pm EDT

DO NOT do business with this company. They re-scheduled my installation 4 times. The installers do not show up for appointments. The customer service reps do not return phone calls and are very unprofessional. They told me that I was dealing with DirecTV...well, I was not. They are an 'authorized dealer' for the company...total misrepresentation. After 7 days of waiting for installation, I cancelled the order and went with Dish Network - with whom, I am very satisfied.

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popo5000
Marion, US
Sep 23, 2009 10:45 am EDT

My friend was a customer of Dish Network (GREAT COMPANY) and was trying to get them for an upgrade. She got this so called company called Fun Dish which was representing Direct TV and they promised her that she would have 30 days to decide if she liked them or not . At the end of about 2 weeks she called them to tell them she did not like their service and they now are trying to say she only had 24 hours. In my opinion they are a bunch of lieing people that no one needs to do business with. The sales lier that she got was named Jacob so you better not do any type business with him. My friend is going to report them to the Better Business Beaura everyone that has had problems with them needs to do the same ! VERY BAD COMPANY!

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DirecTV directv / direct tv fraudulent practice with cancelation fee

Directv / direct tv fraudulent practice with cancelation fee
In july, 2009 I was shopping for new tv program service trying to get some better channel.In this process I also thought of directv, my & ldquo;worst” life experience ever.
This is how it all started, on july 29, 2009 I was talking to a sales representative of directv who told me that there service is best and they have vast variety of local & international channel s. I was little bit spectacle about the services & transmission part. He told me I can have the service and if I don’t like it I can cancel it within 15 days of opening the account.
So I thought even after 3-4 days of installation I will get enough time to get a clear picture to stay in or not. Aug 4, 2009 I got the service box installed at my house (Dish was already there from the last owner). The installation guy only had black cable so I got him white cable as it was getting laid in light color wall. But I wasn’t satisfied with the service I am not sure rain was the problem or the connection.
So I called on august 06, 2009 to cancel my service. The customer service representative this time was in different node it wasn’t no questions asked any more. He was rude and argued to keep the service. When I completely dismissed the idea, he told me I will be charged the cancelation fee.
I explained to him I was sold with the commitment that I can cancel my service within 15 days & I am way before that. After long discussion he ended that we will just cancel the service. I forgot to ask him how to return the box so called again and other customer service rep explain me how to return the box & also I confirmed with him about the billing so he told me that as being in nj, I do get 15 day time to cancel therefore I won’t have to pay any cancellation or charges. I got the cable activated, fed ex empty box came & box, remote, card sent back, all set.
But the night mare wasn’t over yet, on aug 15, 2009. I was checking my card account there were charges of $463 on mine account from direct tv so I went to the their website they charged me cancelation fee. I called the customer service again for the correction. But this time to my surprise they had a different story for me; that thou you can cancel you connection within 15 days only till your box is not installed, once the service is installed you have 24 hours only. Since I called 2nd day I am going to be charged with the cancellation fee. I explained them all the previous conversation but they had deaf ear for me & were repeating the same thing again and again. I even talked to the supervisor, who was not even hearing me, even after finishing my sentence he will not respond back to me.
Anyway, he told me that the cancelation information is provided on all the different location as flyer, advertisement, customer agreement & so on. I haven’t find it at any place yet, that within 24 hour of installation you need to cancel the service if you don’t like it. Also provided me a address of their legal dispute department that I can take my issue.
Can anyone explain why I have been panelize, was trusting the dirctv company sales rap was my fault. I don’t know about rest of the people but $463 was not a small amount for me to let go waste. I feel I have been robbed by a big company with such a hugh amount. First they fooled me into it and then they charged me with even letting me know. If I am no more than a helpless common man then what I am?
All I can d by letting everyone else like me to know that don’t fall for their prey. Once you will give your card or account number they will charge you whatever they want & all you can do is see yourself being robbed by your hard eared money.

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Update by sar_ras1
Jan 10, 2010 5:36 am EST

Just like most of the people I mailed to the company couple of time, complaint on there website just got me the pre-formatted generic letter. There legal dispute cell never responded back, I don't even know if they really even exist. Eventually I took the approach (which was the only one possible for me) to blog about them.
Thou I believe any change in favor of consumer can only be possible if government make a law for no security, otherwise one cable and two satellite company and so many customers, why would they even care of not doing these things, either its wrong or right.
I would request you to please mail one letter to each of your senator and representative. So they know they need to do something against it.

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sdnd2000
Kearny, US
Jan 08, 2010 4:56 pm EST

Hi, we have the same problem. but did you revolve it and how ?

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DirecTV took my money out of my personal bank

To whom it may concern;

I just recently ordered your bundle service package with direct tv, internet, telephone. I have not had this service long. I called recently to cancel this contract due to the fact that you did not honor my part of the contract. I had multiple issues that never got resolved. I want you to remove any early cancellation charges and I do not to expect to owe you or direct tv anything. You need to go back and access all of these problems that I have had with your company and consider payment in full. I will be sending your dvr and receivers back to you immediately. Please read this list below to explain some of these issues.

My internet was to slow and I couldn't even watch a news video it would freeze up. The connection was too slow. Then I would try to check my emails and it would freeze up. I would call in to try to get someone to [protected]@yahoo. Comx these problems and I would get to talk to people that I barely could understand and they barely understood me.

Every time my internet would stop working so would my home telephone. I have went for three days at a time without internet and telephone service. This happened all the time.
When I received my direct tv bill it would be 3 times the price that was quoted to me on this contract. This service is two times more expensive than time warner.

Then when all of this is happening I get several of your contract persons out in my back yard digging to bury the cable. They came out on my property three different times and tore up my grass. I would go outside and ask why they kept on digging up my yard and they told me that they were instructed to dig this cable by at&t. When I contacted at&t they had me to talk to their risk management department, they took my complaint gave me a confirmation number and as of date nothing has been resolved.

Then direct tv goes in my personal bank and gets out 538.12 out of my checking account without my authorization. I did not give them permission. I called direct tv and asked them why they took my money out without my approval and they told me that when I first signed up they took my debit card information and that I knew according to their policy that gives them permission to get the money owed to them if I cancel services early. I had no knowledge of this policy, and certainly didn't give permission to them to do this. This act is criminal. No merchant should have the right to go in your personal bank unless you authorize the payment. I want you to know that I went ahead and filed a police report. Because this is nothing more than stealing from my personal account.

I also would like to point out that does this mean for example that if someone owes a electric bill and because the electric company has your debit card information on file from previous payments they can go in my personal bank and pay the bill without my authorization of course not only crooked companies will do this. I want my money refunded to me immediately.

I also asked direct tv to get their company to come and get the dish off my roof. I do not expect to be charged for that.

Sincerely,
Nancy robison

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DirecTV a credit for double billing

Myname is grace saull and reside in northeast phila.
On my july's bill i found that 2 movies that i rented from pay per view last year (Which were paid for, were on the current bill) called customer service and i was told that they weren't paid for. Went all through being put on hold and the problem being investigated, only to be hassled by the rep about it wasn't paid for. Not to be mean or anything the rep just about spoke english and i wondering if she understood it. Long story short i asked to speak with a supervisor and was put on hold and on and on we go. The rep finally comes back on the phone and informed me the matter was taken care of and that a credit will be posted on my august bill. Low and behold august's bill was sent and the charges were not credited. Call directv and they have no record of me even calling! Spoke to a new rep because even though you give the name of the person you spoke to "they don't know who they are". This rep said that directv only gives 1 time credits and i already had one back in 2002 and that they will not credit my account. The past due had to be paid otherwise my service would be suspended. I informed the rep that directv didn't uphold their verbal agreement and that i was definately shopping around for another television service. My reply by the rep was "i am sorry you feel this way". At that point i had to hang up before i verbally blew this rep away. Loyalty to their customers are not evidently premier to a company who would of not got this big if it weren't for us the people who chose them instead of another provider.

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Casey F
Buhl, US
Mar 31, 2011 3:15 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Qwest double billed 28, 000 direct tv customers with auto pay in March of 2011 with basicly no refund options that were not a major pain.

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DirecTV unfair billing and double billing for hd

DirecTV is engaging in deceptive billing practices by double billing for High Definition service. I pay $10 a month for a High Definition package. I also pay $270.00 for the NFL Sunday Ticket. Now, DirecTV comes out with another spin off of the Sunday Ticket called “Superfan”. The problem is you can only watch the High Definition games on the NFL Sunday Ticket with “Superfan”, which is an additional $100.00. How is this not part of the High Definition plan I already paid for? Sunday Ticket is not cheap. Yes, I realize there are other features with “Superfan”. So perhaps DirecTV should sell those features separately. These practices are deceptive and wrong. Please stand up and file a complaint with the BBB and FCC. Both have on-line forms and – it works!

DirecTV corporate contact information
OFFICE OF THE PRESIDENT
CEO: Larry Hunter
Phone: [protected]

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tlibrednav
, US
Oct 04, 2009 4:22 pm EDT

I have had Directv for only 2 months now and telling lies seems to be the norm with this sorry ### company. I also bought NFL Sunday ticket only to find out later that my HD package was no good with Sunday ticket, but I could purchase it for a low cost of an extra $100.00 My response was DIRECTV YOU CAN KISS MY ### ! Do not get Directv, they are a bigger RIP OFF than the cable companies. Screw you DIRECTV !

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DRTV_Mad_Customer
, US
Sep 29, 2009 10:18 am EDT

Wow, I'm so glad I'm not the only one that feels that way. I, too, have a subscription for HD service and NFL SundayTicket. According to the commercials aired all over the place, if you order DirecTV's NFL SundayTicket you get to watch upto 14 games every Sunday in crystal clear HD. I don't remember anything stating that you only get that if you order this new "SuperFan" as well. Not knowing anything about the SuperFan add-on, I set my DVR to record the Sunday game on the HD channel for me to watch later. Imagine how angry I was when I went to watch it later just to find a screen that shows that I'm not subscribed to that channel.

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DirecTV box/service

I have had trouble with direct t. v., from day 1. the customer service, I recieved, was terrible! I returned my box, and they have the nerve to charge me for it, after all my trouble! of course, I paid for the shipping to return. I want the charge of the box wiped clean, and a refund of what I have paid already. I will be contacting our attorney general, with a detail report, if direct t. v. ignores this. I am tired of dealing with this dysfunctional company.
Thank you,
Jeff pruitt acct. #[protected]

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DirecTV disconnect overcharge

Because we were moving and hadn't decided on a cable service, we put our service in "suspension" with Direct TV. Every month we received a credit. We began contacting them in January 2009 at which time we were told that we had a credit. Over the months, we were told four different stories, and most recently we were told that we owed $200 +. We were disconnected when we asked for a supervisor. We were also told that a supervisor would contact us within 24 hours .l.. that never happened.

Direct TV is the worst company you could ever have for service. Consider some other company which is reliable and doesn't jerk their customers around like they did us.

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DirecTV signal/install

My complaint is not as bad as some the others are but I was severally disappointed with Direct TV. For about four years we have been customers of Millenium Digital Cable (now called Broadstripe) and they recently jacked up our prices and even took away a bunch of channels. So much for getting 'More for Less.' More like PAYING more for less.

Any ways, back to Direct TV. Deciding we wanted to try someone else, we called up Verizon. No FIOS available in our area so they made us an offer with Direct TV. We already had Verizon Phone, DSL and Wireless so they were going to bundle it all together for a really good price. My wife and I were quite pleased with this. They told us that since we have a balcony we can have the dish installed on that. Great. We call up Millenium, tell them basically go to hell and wait for the Direct TV technician to arrive the next day. He actually arrives early. How often does that happen? From what I read here, almost never. He goes out to the balcony, looks around with his little line-of-sight tool and gives us the bad news. Apparently, Direct TV's signal only comes from the SW direction. Only one? Our building is blocking any signal from that way. Mother-BEEP! Our apartment management won't let us put anything on the roof so we're SOL. Wonderful. Since there's nobody else who's going to give that good of a deal we now have to make peace with Millenium.

What gets me is that Direct TV only has one satellite from the SW direction? Effectively cutting off any potential revenue from the thousands of people who have obstructions facing SW. This doesn't sound so direct to me. Oh well, it's their loss.

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DirecTV unfair practices

I had a bulgary in my home and my television and other personal items were taken. The Chicago Police department was called and a police report was obtained. The incident was reported to customer service. I was instructed that my account had to be at a zero balance and at that time they could suspend the service. I paid the balance and called back to customer service. This time when I callled customer service and was told something completely different. I was told my service has to be in exsistance for 60days. This 60day policy was never disclosed when I obtained the service, not on agreement, nor was this disclosed at time of installation.At, the time of the bulgary I had the service for less than 2wks. I have contacted the BBB, with no resolution obtained. I was contacted from the office of the president, per my voicemail( no name was left), they stated the service could be cancelled if the balance was paid. The balance on the account at that time was $192.47. I have not been able to purchased another TV, this balance is for service I never used. I am not requesting to cancel the agreement, but suspend service and charges during time of inactivity.

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DirecTV they lie!

I'm just like everyone here who have placed a complaint about DIRECTV. I've experience very poor customer. My husband and I recently placed an order for DIRECTV service on June 28, 2009, due to a friend referring us. We got the deal package that they were offering for $39.00 for 12 months, w/HBO, STARZ, and ENCORE for 3 months free and a $21.00 rebate (which would be $21.00 off my bill for the next 12 months). So this should total a credit of $31.00 off my bill each month, so I thought.

Well here comes the first problem, we wasn't told at the time we placed the order that we need to give the account number or to call a different number to place the order for the Refer A Friend credit of $100.oo (which will be $10.00 off my bill for the next 10 months). The young lady at the time continued to take our order after asking us how did we hear about the service and we told her that a friend referred us, she never mentioned that credit or the that we needed to call another number.

Well come to find out after the service guy hooked up our account on the June 30th, I noticed that on the tv guide that they give out to you, that you're supposed to give the account number of the friend that referred you in order to recieve the credit. So I asked the service guy about the Refer A Friend credit and he stated to call the customer service center center.

I called the customer service center to give my friend account number in order to recieve my $100.00 credit and was told that I wasn't eliable due to the fact that I didn't give the account number of my friend at the time the order was placed, the customer service rep didn't mention to us that we had to give that information after knowing that someone referred us, the rep then stated that there was nothing he could do, so I then asked to speak with his supervisor regarding the matter and explained to him what happen and that it wasn't our fault, we did our part by letting her know that a friend referred us, he then too, stated that there was nothing he could do, I stated that they were both lying and that I've worked in customer service for 15 years and there is something that they could do, they just didn't want to.

So after going back and forth with the supervisor, he suggested that I call the Refer A Friend 866# and speak with one of there reps, (now here's the funny part) the 866# that he was referring to was the same exact number I called to speak with him, once telling him this, he couldn't understand as to how that happen, so I took his advice and called the 866# AGAIN, and low and behold, I ended up right back in his same department, speaking with the same customer rep I was speaking with before he got on the phone.

Again, we go back and forth about my credit, I got so frustrated with them both (the rep and supervisor) that I hung up the phone and called the 800# number back and spoke with another rep, who seemed to be a lot more helpful then they were (so I thought), I explained to her my situation about the Refer A Friend credit and she stated that she would take care of it, being that we just place the order two days ago and it wasn't activated until yesterday. She assured me that the credit would show on my first bill and my friends first bill and that she notated my account explaining what had happen. I asked if she was sure about this, she stated that she was sure, not to worry, that it was all taken care of. I asked her why couldn't they do the same thing that she did to fix my problem, she stated that she wasn't sure and that she apologized on their behalf. So I was fine and felt that the problem was solved, up until I recieve my first bill.

Apon receiving my first bill, I noticed that my bill was $119.40, so now I'm pissed beyond pissed off. I notice that on my bill, instead of billing me for $39.99 for the package offer, they were billing me $60.99 for the service and only part of my $21.00 rebate had been processed for only $5.00, and there was no sign of the Refer A Friend credit anywhere. So yes I was HOT!

I called DIRECTV, and asked as to why my Refer A Friend credit was not showing up on my account and why only a partical of my rebate is showing up as a credit of $5.00. Here we go again...they stated that I needed to call the rebate dept to speak with them about my credits, I called the 866# a third time and honestly I think I was speaking with the same guy that I spoke with before, because he gave me the same answer, "There was nothing they could do about it, and that I was supposed to have given my friend account number at the time of the order". I then asked him about why is it that only $5.00 of my rebate is showing up, then goes to tell me that I would have to call the other rebate dept for that information. I then asked him to take a look at the notes on my account from the last rep who stated that she took care of the issue, he stated that he read the notes, but he's not sure why she told me that she could fix the issue because there's nothing that could be done after the order is activated. He then goes to tell me that he would escalate my issue to a higher dept and I should hear something back in 10-14 business days, I told him that was unexceptable and that I just wanted to cancel my service and that there customer service sucks and that they need to pull that commerical about them having excellent customer service because they don't, they are mean and they tell lies.

So I called the cancellation dept to have my service cancelled and the guy I spoke with Jeff, was very nice, up until this point when he stated that he really wish there was something he could do to give me a credit and he would love to keep me as a customer, and that if I cancelled my service I would have to pay $440.45 to cancel. WHAT THE HELL! I told them that they were crazy and that I have'nt even had the service for 30 days, more less 20. He then told me that I could contact there Coporate Office by email from there website, explaining in details about what happen and that mayber they could apply the credits on there end because he was very limited to what he could do for me.

I called the Coporate Office, which took me a while after researching the internet, to find out where it was located. And by the way this is the Coporate Office/ Headquaters phone number and address:

Directv
[protected]
http://www.directv.com
2230 East Imperial Highway
EL SEGUNDO, California 90245

I called there and asked to be transferred to there complaint/dispute department. There I spoke with a Debbie, who wouldn't give me her last name, only her ID#R9149. I explained to her situation for the sixth time, she then read the notes on my account and saw that I'd been calling numerous times. I thought that she would be of some help, but she told me the same thing that the guy told me, that there was nothing they could do about giving me the Refer A Friend credit, but what she could do is go ahead and activate and apply my remaining $16.00 credit from my $21.00 rebate that was never fully applied and that she could also give me an extra $5.00 off my bill for the next 12 months, now this totals up to be $26.00 worth of credit all together, to include that partical $5.00 credit. My original credit should have been $31.00 off my first bill. Now don't this seem kind of strange that she could give me the extra $5.00 off my bill each month, but not the full $10.00 for the Refer A Friend credit? DIRECTV is full of you know what. But you better believe once my husband gets home from work we will seriously talk about cancelling this service today and going back to cable. I whather pay the $440.45, then to spend anymore time fooling with them.

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DirecTV delayed refund

I returned the equipment I had rented on April 21st and had FedEx tracking numbers to prove that the equipment was received at the Direct TV warehouse. They could not find one of the receivers and it took until July 23rd to get the credit placed on my account for the 2nd receiver. I was told that they would expedite the 2nd payment but that was apparently a lie as I have now been told that it would take 4-8 weeks for a refund check to be issued. I did not receive the refund check for the receiver they could locate until July28th, 3 months after I returned the equipment.

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DirecTV free hd dvr

Direct TV internet packages states FREE HD DVR reciever with 200+ package. They say to get that receiver I need to upgrade my package $20 a month to HD service, otherwise why would I need the HD receiver. I say for more record time of shows, they say I cant have the FREE receiver unless I upgrade $20 a month to HD service.

A brash fast talking loud supervisor comes on line to clear up my misinterpretation since I am not educated in the art of reading.

I say If I buy the receiver at BestBuy for $199.00, then call them for their cheapest service (family pack) I would not be able to get it. He says I would, but to get the free receiver I would need to up grade.

This info is under packages clear as day. As a matter of fact, This package pops up in full first under packages.

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getahelmetpeople
berverly hills, US
Sep 19, 2014 4:50 pm EDT

The equipment is indeed free but you need to subscribe to hd and dvr service as a condition of that equipment which is 20.00 much like you must also subscribe to a program package. How hard is that to understand?

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DirecTV destroyed my credit rating

My company moves me and as a result, I went from one account to another. Instead of transferring the service a new account was issued, therefore they charged me $197 for breaking the contract, even though I have been with them the entire time. I was never contacted and it went into collections and as a result my credit rating went from 715 to 623, as a result of thier neglect. Dispite the fact that I have proven that I have been with them in excess of the 2 year contract, they refuse to reverse the charges and I have found myself at a dead end. My only option is small claims court. walk away or continue to dispute through the Credit Agencies (Experian & Transunion). The time and energy I have spent on this is exausting! Bottom line...they are fat cats that know they can get away with this and so they do. My contract is up in November of this year and I will certainly end my contract with them. Whatever you do...DO NOT DO BUSINESS WITH
DIRECT TV!

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jolie corey
Cleveland, US
Sep 17, 2014 1:52 am EDT

I agree! Dealing with Directv is exhausting, their customer service is pathetic, you have to go through a dozen people before you get lucky and get one that is not a total idiot, I also refused to pay a charge that is unjustified and now it is on my credit report.

Directv is the worst company I ever had the misfortune of dealing with, they are thieves and should not be allowed to have an input on anyone's credit report. it should be illegal!

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DirecTV lack of apprication for longstanding customers

We have been customers with Direct T.V. for 3 years now. We recently requested to hook T.V. up in our guest room in our home, so we called to see about getting another recevier, they said it would cost $99.95 + a installation fee of $ 49.95, currently we lease two recevers for $5.00 a month ; yet to get another receiver they want $149.90 + taxes, yet if your a new customer you can get as many receivers as you want for a lease payment of $5.00 a month. They also don't offer any incentives program options for existing customers, currently new customers can get choice extra for 39.99 yet for the last two years we have paid 55.99. We always paid on time. It seems to me they take for granted there long standing customers.

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DirecTV 2 year contract

I have had direct TV for over 6-7 years. Will about 4 weeks ago one of my receivers gave out and I had to go to Best Buy to get a new one, I told the sale person that I just needed a cheap box; he did sell me one for $65.00. (The sale person did not point out there is a 2 year contract with the box). Now I get home, open the box all that is inside the box is the receiver, a remote and the manual about the receiver, no paper about the 2 year contract. I call DTV to activate the card. I talk to a customer service person for 15minutes and she never said that, by activating the card I would start a 2 year contract that comes with the box with DTV. So now my wife wanted to get FIOS. And she did. So I call DTV to cancel my service with DTV, and I was told I would have to return the receiver that I really leased. I was mad that the sale person never told me it’s a lease. And this customer service person did not say anything about the 2 year contract being broken by canceling the service. So I returned the receiver. Will I just get a statement saying I would have to pay Direct TV $300.00 for breaking a contract? I call DTV and was told that no paper work is need for this contract. It’s just there. This contract just came out of the blue sky above. I told DTV that no one said a word about the contract, not the sale person at best buy, not the two customer service rep’s at DTV. I will not pay the $300.00. Any other parts of the Statement I got from DTV I have no problem with. Just the $300.00/ 2 year contract BS

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yankee 27
Pomeroy, US
Oct 31, 2011 9:59 pm EDT

I signed with Qwest for a bundled tv, Internet, and direct tv package a year ago. Now having money problems, I needed to cancel most of this. With qwest all went well. When I tried to cancel with direct tv they informed me that I had a 2 year contract. I explained to them that I had bundled through quest and didn't have a 2 year contract. They informed me that quest doesn't but they have one. I said I set it all up through quest. Their reply was that when the technician installed the direct tv and I signed for it, there was in small print a paragraph about 2 year contract. Is this shady or what? Can't afford my bills now and they are telling me that I owe an early disconnect fee. I have looked through my paper work and don't show a copy of any of this. Why can't legit companies be up front anymore? Wish we could go back to the old antenna programming. Where I live we cannot get any tv without satellite. Not even cable.

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Amyree
Sioux Falls, US
Nov 17, 2011 2:39 am EST

you can suspend your directtv account for up to 6 months at a time with no charge a nice way to avoid term fees and let you get back on your feet money wise

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KriziaB
Studio City, US
Aug 17, 2009 7:09 pm EDT

SAME THING HAPPENED TO ME! This is BS!

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mhubkc
, US
Jul 28, 2009 11:20 am EDT

The exact same thing just happened to me I am going to file a complaint with the Missouri Atorney General and Consumer reports to see if that will get anything done.

DirecTV In-depth Review

Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.

Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.

Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.

Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.

Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.

On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.

Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.

Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.

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