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DirecTV Complaints Summary

537 Resolved
1648 Unresolved
Our verdict: When using services from DirecTV with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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9:07 am EST
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DirecTV false advertising

A representative from American Satellite Company explained that Dish and Direct were now working in conjunction with each other but if I signed with him, I would be treated as a new customer and therefore eligible for the package deals only available to new customers. I was quoted $34.99 and because of that, I agreed to switch to Directv. I was told that the total price would be $34.99 for 12 months which would revert to the normal price after that time. I was NEVER told that I would be stuck with this for 24 months and it is written nowhere on the paper I signed. It was NOT mentioned that there was an extra charge for the 2nd receiver. It was NOT mentioned that there was an extra charge for the DVR because it was included. My first bill arrived for $81.19. This is more than double what I was quoted. I tried many times to contact the American Satellite Company but they are unwilling to return my calls. I finally DID manage to get a person once but I was told that they don't deal with billing so I'd have to work this out with Directv myself. I called and e-mailed Directv and was met with stock answers of "this is our price" etc. It was almost a "bait and switch" technique that was used to sign me up, but that is child's play compared to being told the outright lies that I was fed. Had I been told the actual price, I wouldn't have switched.

I want nothing more than to be rid of Directv as my carrier. I signed no agreement saying that I would stay for any period of time nor did I agree to pay $460 if I decided that Directv was not for me. A contract indicates that there was "a meeting of the minds". This is not so here. I agreed to nothing regarding time. I was hoping that Directv would just let me go peacefully and be done with it. But even with a complaint with the BBB, they are unwilling to do anything.

I cannot wait for this 2 year sentence to be over. Their product is inferior to the one I had before, their customer service is a joke and they really do not care if their customers are happy with their product. All in all, Directv is one of the worst companies I've haad the displeasure of dealing with.

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Carol
,
May 12, 2008 10:10 am EDT

I ordered DirecTV in March 2007 as a result of receiving numerous advertisements in the mail. One of the free offers was a portable dvd player worth $129.00. Since I had always wanted a portable dvd player, I decided to order the satellite tv (I was fed up with camcast cable tv). I followed all instructions as required, received everything I was supposed to except the portable dvd player. When I contacted DirecTV, I was told I was not eligible for the portable dvd offer and was given no explanation as to why. I sent a letter of complaint to DirecTV in October 2007, received a phone call that indicated my complaint was being sent to a resolution specialist. After that, nothing at all. However, I did receive in the mail a "consolation gift" of a standard dvd player, which could not have been worth more than $20.00. I contacted the attorney general's office in my state, Maryland, and submitted a written complaint to the consumer division. The responses received from DirecTV were ridiculous. I was told that since I did not call the phone number listed in the ad, I was not eligible for the GWA (gift with activation). I had called the well known number 1-800-directv. In fact, each of the two advertisements I kept from that period, had different phone numbers, but showed the exact same free gifts, one of which was the PORTABLE dvd player. There is nothing in the ads that say you must call that particualr phone number. I would never have guessed that a phone number is used as the criteria for being eligible for a gift when activating a service. I was never told otherwise from the first time I called to order the service until I received the letters through the AG''s office in MD. I guess my next step is to write a letter directly to the President of DirecTV expressing my dismay. I will gladly return the standard dvd player and would like a rebate of $129.00, a credit on my bill or the actual portable dvd player which I feel I should have received in the beginning. I wonder if anyone else had this same problem. I have not seen any of the same complaints after surfing the net about it. I appreciate any help someone can give me. Thanks.

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steffandbrian
, US
Aug 21, 2009 11:25 pm EDT

DirecTV SUCKS! We were led to believe that we were getting an HD DVR but months later realized it's not HD at all. I was asked what sort of TV we had upon ordering and replied HDTV only to ASSUME we were getting that type of DVR Receiver. Upon calling DirecTV about this was told by the rep after pleading my case that I can easily just upgrade to the real HD DVR I was supposed to get and basically pay the difference of $99. I said fine, that I would "give in" and do that. I was "transfered" to the order dept and the woman I spoke to told me that there "were no promotions of that kind" and if I wanted to get an HD DVR, I would need to buy a whole new one for $199! What?!?!? That was NOT what I was told by the woman who so conveniently transferred. Then she transferred me to a supervisor who apparantly gets a kick out of the fact that I cannot do anything about the fact that I was screwed over and tells me it's $400 to cancel the contract! I am roped into this service for 2 yrs or it's $400 to cancel. I was conveniently never told that either. What a load of BULL this company is!

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bookstory
Milford, US
Jul 01, 2011 2:32 pm EDT
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Beware of "FREE" DirecTV receiver. "Free" to them means "leased." When you discontinue your service, they require that you return your "free" receiver. I got a call from DTV saying that I could get a free new DVR receiver, and I asked if I could replace one that I was leasing. "Yes" was the answer. Actually I decided to replace an older receiver that I owned. Now instead of two leased ones and an owned receiver, I have three leased receivers. Great, eh? When I complained, the woman said that "free" to DTV means "no upfront charges." Can you believe that crap? I'm going with Comcast as soon as they hook up my neighborhood.

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Rennard Cotton
Milwaukee, US
May 30, 2009 5:58 pm EDT

I contacted Direct TV via phone and e-mail about about adding My Network TV to subscribers who live in a city that don't carry a My Network TV affiliate in their town.Direct TV kept giving me lame excuses about They don't have no plans to carry My Network TV if cities don't carry a My Network TV signal.Get Dish Network because Dish Network carries My Network TV and the CW Network if cities don't carry CW and My Network TV.Buy Dish Network, Don't buy Direct TV.

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Michelle
Denver, US
Apr 21, 2009 9:59 pm EDT

As a former employee of American Satellite a retailer of Directv, I can tell you that yes your first bill came without the "promotional" price, that is because Directv uses a rebate process. This is stated on your first bill, along with how to go about filing your rebate. It can take as long as the 3rd billing cycle to show up, but will last an entire 12 months. As for not knowing you were bound to a 2 year contract, I will call BS on that, you said the paper that you signed said nothing about it? I know for a fact that the paperwork does. It clearly states that the contract is 24 months and if you cancel you will be charged a pro rated amount of 20.00 a month for the length of the contract that was not satisfied. American Satellite will also charge a termination fee if you terminate service prior to the end of the contract, that fee is a hefty 500.00 and it is not prorated. Your filing with the BBB should have been against American Satellite, as their sales person is who quoted you prices, not Directv. The price of 34.99 was correct for the Plus DVR package, DVR service is included in that price, the only extra charges you should see are for additional receivers at 5.00 a pop. The only other thing I would advise you of is that if you are not going to keep the HBO SHOWTIME AND STARZ directv gave you for 3 months make sure you call 30 days in advance to cancel thoses services. I'm sorry you feel that you have been wronged, but hopefully this info will help?

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bajaskier
Fond du Lac, US
Jan 20, 2009 9:43 am EST
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Why not take them to small claims court?

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11:15 am EST
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DirecTV bait and switch

I have been with Direct TV for 7 years. I purchased my recievers when I started the service. In December 2008, I called due to the failure of my DVR. Direct tv was more then happy to replace it for free. they also stated that they could replace all the other boxes for free since I have never had any replacements for the contract...

But the reason I called was to try to have my bill reduced and said that I did not want to have anything done with the recievers unless that was possible. They said they could reduce my bill by $15 a month for the next year and it would go back to normal if i did a 2 yr contract and ...

So... i call back to validate and verify that what they said was going to happen.. what a shock that i find it was not true

first call... was told i should be happy for the free recieves and that direct tv would never do any credit for $15 a month. I asked for a manager.. was put in wait hell for an hour.. finally hung up

second call... asked for verification again.. was told that there was no credit on the acount... asked to speak with someone about shutting the account off and shipping the equipment back.. was sent to account disputes.. and was then told if I did shut the account down ... i would be charged up to $500.oo. I explained that the only reason that i went into the contract was due to the fact I was going to get a reduction in my bill.. and she told me there was no record of that.. Asked for a manager.. explained what had happened... she said she would credit my DVR cost ($5.95) for 23 months and put a credit on my account for 12 months of ($10.00). Also told me Direct TV can only do up to $10 a mont of a credit. probably to prevent the service desk staff from giving away the world.. LOL...

So the moral of the story... If you do business with them.. get it in writing before you commit to any contract. have them email it to you or have them give you thier personal number and the location they are in...

because they will LIE to get you to do a contract... BECAREFUL !

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Dagny Taggart
Hunt Valley, US
Apr 02, 2015 5:04 pm EDT
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This is a complaint about Direct TV. I was with Dish and decided to check and compare prices and services. I compared the number of TV's we currently have, the channels, the HD receiver and the DVR. After talking with a Direct TV sales person I decided that the Direct TV had the better program for my family. I was given a price for a two year contract which I accepted. They set up an installation date. When the service person installed our Direct TV we did not have a DVR recorder. He told me that a DVR was not included in my package. This is absurd because I compared all the features we were getting from Dish when I spoke to the sales rep. He told me to call Direct TV and say that I should have gotten a DVR in my package. After speaking to 5 different people connected to Direct TV and spending over 1 1/2 hours on the phone I was told my monthly charge would be $15.00 more per month if I wanted a DVR. I am disappointed about the sales practices of the Direct TV group. I hoped to be with an ethical company. Not once did the sales lady I spoke with originally mention that the package did not include a DVR. Plus the Direct TV representatives I spoke to right after our installation were trying to blame me for not reading the emails they sent. They told me I should have seen that that piece of equipment was not on my contract. They were rude to me on the phone and I am very angry about their lack of ethics.

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Kelly Ell
wak, US
Sep 15, 2009 5:01 pm EDT

They told me I was getting dvr charged me then said it didnt include dvr and if I wanted dvr I would have to pay an additional 200 . The salesperson said the 280 i was paying was for a dvr. They do not care about customers just sales quotas obviously

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Brian Long Huntsville Alabama
Huntsville, US
Sep 18, 2009 10:49 am EDT

I called AT&T for a price on phone service. I was told if I bundled services with Internet, phone and Direct TV, I could get a special promotion for Direct TV with 59.99 for premium service, I would get a $21.00 dollar per month discount for a 2 year contract. The total for Direct TV was to be $38.99 per month for the duration of the contract. I agreed to this and set up the installation of all three products. I was to receive free HBO, Showtime, Cinnemax and Stars for 5 months for signing up all three and changing to AT&T/ Direct TV. I got the bill from Direct TV for $79.99. I called and was informed that I had to by a Sunday NFL Ticket to receive this offer. This was the first time I had been told anything about the NFL Package. They removed the NFL charge from my account. They installed the dish and nothing but regular cable worked. When I called the rude lady and supervisor informed me it was not Direct TV's fault that the agent that signed me up gave me wrong information. All they could do was sign me up for the NFL Ticket or give me the correct information. WE NEED TO BAND TOGETHER AND FILE A CLASS ACTION SUIT AGAINST BOTH AT&T AND DIRECT TV.

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directtvscam
, US
Mar 07, 2010 9:50 am EST

We signed up under the guise that we would be getting the "special" rate for the first year of the 2 year contract. However after jumping through several hoops we were told that we didn't jump through the final one until 6 days after out 90 day period had expired therefore no credits for the first 3 months and full price for the duration of the contract. Customer service was very unprofessional and unresponsive. We went to the place were we signed the contract originally (Advanced Communication Systems on Route 30) and were told by the owner (Rosario) that he'd take of it only to have him call 2 days later and say there is nothing they can do. Really? All this over a yearly total of $360. Not only are we being scammed through bait and switch but when the tech (Chad) came to install our equipment, he texted my wife later that evening using her phone number off the paperwork to ask if she was available. He was supposedly "reprimanded". I'm almost sure that borders on illegal. Never again will we use this company or service and I will make sure they get $360 worth of bad publicity.

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motherbadger
PO Box 354, US
Nov 04, 2010 1:08 am EDT

DO NOT ORDER THE DVR (for only $7) a month! They talk fast, and don't mention the fine print. If you order the $7 a month DVR, you can't cancel the service (minimum of 29.95 a month for 60 or less channels) unless you pay a "cancelation fee of $20 per month for the duration of your contract. Confused yet? We ordered the DVR in August. It is now November 3rd. I was just told by Desiree that it would cost us $420 to cancel our account!

Also, when I downgraded to the "Family Package" of 29.95 a month, I was told that I could see what channels I would get for $29.95. Not true, there are 3 different packages that you can't see online, but, as Desiree so patiently explained to me, it is not fraud because she was willing to read to me all of the channels that I could watch (she really was patient, and she waited for me to write down the names of all the channels, mistakes in spelling are mine) So since you can't get it anywhere else here is the list of what you're paying for with Direct TV's " Family Package" :
1. BYU TV (Mormon channel)
2. Bloomberg
3. Bloomberg (2)
4. C-span
5. C-span 2
(don’t get CC TV 9, but she gave me the name anyway)
6. Christian TV
7. Church Channel
8. Direct TV Customer Information Channel
9. DYI (Do It Yourself Home Improvement)
10. Day Star
11. Disney Channel East
12. Disney Channel West
13. Disney XD
14. EWTN (Another religious channel)
15. In Life (Christian)
16. Food
17. Free Speech TV (Channel 348)
(GEM Net (don’t get))
18. God TV
19. Golden Eagle
20. GMC
21. HITN (Spanish PBS)
22. Hallmark
23. Headline News (CNN)
24. Home and Garden
25. Home Shopping
26. Hope
27. Inspiration
28. Investigation
29. Jewish Life
30. LINK
(MHZ – don’t get)
31. NASA
32. NRB
33. Nat Geo
34. Nick Jr.
35. Nick @ Nite East
36. Nick @ Nite West
37. Nick Toons
38. Once (Spanish)
(PBS channel 379 – don’t get)
39. QVC 1
40. QVC 2
41. RFT TV
42. Science
43. Shop NBC
44. Music – Between
45. Music - Gospel Glory
46. Music – Standards
47. Music – Playground
48. Music – Spirit
49. TNT Net
50. The Hub (channel 294)
51. V-Mi (Spanish)
52. TWC (The Weather Channel)
53. Word Network
54. World Harvest

Doesn't look like 66 or even 60 channels to me.

More confusion, The "Basic Package" is the same price as the "Family Package" but if you are already a customer, you can't get the Basic Package, that is just an "introductory package" so the longer you are with Direct TV, the more screwed over you are.

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etampell
Gilbert, US
Sep 13, 2011 5:27 pm EDT

On 09-12-2011 at around 4:00pm I responded to an add received in the mail. I spoke with a rep who lied to me about everything. He indicated I would get for 34.98 a month for the full two year contract phone service, 210 channels for one TV to include NFL Sunday Ticket and 12 MBS internet. I scheduled the install date for 10/01/2011 and he said some one would be there between 8 and 12. He said I would not be charged until the installer arrived on that date. The charge would be 219.95. I set that October first date because I told him I did not have that money available in the budget right now. He assured me I would not be charged until the day the installer arrived.
My ID# he provided was ********** the order number provided was *********. I either need some one to rectify this situation or provide me with the legal departments contact information. The sales persons name was Christopher Burney who screwed me. This bank account used is only for paying bills and is now over drawn due to this person and costing me additional fees. I will now have to move money from another bank account to cover this. I canceled and will never use them again, what a way to deal with a brand new customer. Keep up the good work Direct TV and you to will be out of business, all it talkes is one person at a time. We do have OPTIONS.

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LA Fla
Lakeland, US
Feb 01, 2011 4:45 pm EST

My mother 86, was bullied and frightened into a contract for fear she could not get any tv when the analog/digital switch come through, and even though they knew she had an old analog tv they sold her digital HD service, this was in 2008. She signed up for an 18mth contract which she put on vacation service half the year when she would visit in another state. Well here we are three years later, and they say she still owes six more monhts on the contract, IT AUTOMATICALLY RENEWS SO BEWARE. She is currently living in another state and wants to terminate this service. we requested both the billing and the boxes and the termination fees are $120.00 but so far neither the boxes or the information statements have arrived but they continue to take the fee everymonth. Finding the address for the corporation is all but impossible on their website, you need to terminate the contract in writing but finding the address to send it to is all but impossible. Its not the same address as the billing address. DIRECT TV, Corporate Office, P.O. BOX 6550, GREENWOOD VILLAGE, CO 80155 Any correspondence should require a signature and an return receipt. BTW the online contact information does not work if you enter terminate contract in the subject line it will give you an error message saying the account number value must be an interger, but if you enter customer service in the subject line, it will let the message through with the exact same account number on it. GO FIGGURE. We just want to be rid of direct tv, and will pay to do it. But these guys are crooks, and crooks need contracts to keep customers.

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Soooozdog
Pleasant Hill, US
Nov 27, 2009 5:08 pm EST

Where do we start folks? We need to get this lawsuit off the ground. I want to sue for lack of informed consent and disclosure for damages to the rental property. I just paid today for a handy man to take down the apparatus and fill in holes as well as filling in a hole drilled into my bedroom from my balcany!

Now I have to pay an early termination fee of $460.00. Just changed my credit card info and added a credit card that is maxed so they cannot access my funds. On Monday, I am going to my credit union and placing a block on Direct TV.

ATT did not inform me of getting rental permission or for that matter, that there would be drilling and damaging property I do not own.

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alienangel555
Coconut Creek, US
Sep 28, 2009 12:41 pm EDT

I agree. I had the same problem with AT & T and Direct TV. I say class action lawsuit as well.

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DirecTV installer thefts

I recently ordered service from Direct Tv and they sent over two installers who stole my i-pod and proceeded to make inappropriate sexual passes at my 20 year old daughter who was trying to keep an eye on them and do her schoolwork.
When i called to complain, the Direct TV supervisors were totaly insensitive and have failed to rfeturn my calls or respond to the letter i sent to the direct tv CEO. I believe this company and its supervisors are very insensitve or simply care only about selling their service and making a profit. I tried to express my concerns that these guys stole from me and were making sexual and harrasing coments to my daughter.The supervisor at direct tv proceeded to tell me that everything i just told him, were just allegations, and if they took any kind of action, they would be admitting to being guilty.
Maybe we should all get together and submitt a class action law suit against this company!
Sandra

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Theft from direct tv
Ironton, US
Jul 07, 2010 8:13 pm EDT
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2 installers came to install direct tv, later I discovered one of them had stolen 100 dollar bill from my desk in my office. I tried calling the subcontractor and they are slow getting back to me. Very slow! They also left trash on the side of the house and left the gate to my backyard open and my dog got out. I am disgusted with this and would like to be heard by Direct tv, what do I do to talk to the ceo or anyone who can resolve this? I have made a police report at this point and am awaiting something positve to happen.

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Jean Nie
Stafford, US
Jul 23, 2009 11:02 am EDT

Supervisor of this company do need something to shock them and get their attention.

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DirecTV rip off

Direct tv will add nfl ticket automatically to your bill. If you have autopay you will not be notified and may miss the charges. Buyer beware - don't get ripped off by direct tv!

Even if you explicitly request that nfl ticket not be added they will still sneak it onto your bill. You will be charged and then they will tell you they cannot refund you because the season has started.

You are out 41.50 x 4 months and they walk away clean. There is no simple recourse other than canceling the service (Which I did).

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Jbswell
, US
Jul 05, 2009 3:18 pm EDT

This is what happened to us last year. I even called to cancel the NFL sunday ticket ahead of time this year and was told there was a chance I could get billed again anyway.

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DirecTV scam and cheating

I went shopping one day to find that my bank account was overdrawn by several hundred dollars. I immediately called my bank to check my recent transactions and found out that Directv had charged my account $621.00. I spoke to a bank rep and explained to them that these were unauthorized charges and that i did not give directv permission to bill anything to my account.

I was told by the rep that I had to wait for the transaction to actually post before I could file a dispute. I later called Directv to ask them why they charged my bank account without my authorization. The rep that I spoke with told me that when I initially signed up for service, I was informed that in the invent my account was terminated, that any fees owed and equipment that was not returned would be billed to my account.

I told her that I don't remember being told that (i really don't) since I set up my service online. I informed her that I was disputing it with the bank because I never gave them permission to touch my bank account because I made my payments myself online. Turns out that keep your bank account information on file. Most companies ask for your consent before doing this, but they did not because I would said no as I always do. My bank made a temporary credit to my account, pending an investigation.

Shortly after, Directv sent me a bill for the same amount which let me know then that the bank had to have had taken the money back from directv. 3 months later I received a letter stating that the credit to my account was permanent and the investigation was concluded. I advise everyone else to do the same. It's probably not too late to file a dispute with your bank. Something needs to be done about this.

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Tharen
,
Sep 04, 2008 9:13 am EDT

Since when does a vendor come on to a property with out the owner's permission and install a system damaging the building, drill holes thru walls etc... Also they installed a ground set pole directly over a underground gas line having the potential of having caused a leak or explosion--have these guys ever heard of (diggers hotline).

And what is with the automated voice transfer stuff--I have wasted hours tracking down the lunatics who did this only to be unable to contact a person directly.

This company and direct tv stink!

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Luke
, US
Jan 04, 2009 9:55 am EST

Attempted to get a better deal on satellite TV service. DirecTV had a good package and came out and did the install. The day after the install, lost my job and had to cancel. I called and spoke to a 'customer service specialist' who stated that I was well within my 7 day cancellation timeframe and would not be charged any early cancellation fees as long as the equipment was returned I would be out nothing. I double and triple checked this with the person, and after checking my credit card bill and finding a $465 fee from Directv was shocked.

Contact was made with Directv customer service 'sorry we can't help you'. Contacted further up the customer service food chain 'sorry YOU broke contractual obligation after signing a 2 year agreement and canceling 3 days later.'

I told them in multiple emails and phone calls about their customer service individual telling me of the 7 day opt out period, to which they replied that it didn't matter and I had nothing to substantiate it.

Contacted Better Business Bureau. Same actions as before, nothing done, fee remained in place.

So for $465 I had Directv for 2 days and will never switch from Dish Network again, as they countered with a much more amazing package at an almost unreal price structure.

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heidi009
Little Elm, US
Sep 22, 2009 1:29 am EDT

After 14 yrs of service I cancelled Directv and they tried to tell me I owed all this early cancellation fee that is supposed to be paid. They refused to cancel my service I need to get an attorney

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DirecTV monthly payment is not what I agreed on

When I signed up for cable with this provider, I signed up for a package amount of $39.99. Unbeknownst to me, I was supposed to submit a "rebate" within 60 days to be charged this amount. Well, I called on a different matter and was informed that I was being charged $90.00 a month instead, which I can not afford because I missed the 60 day deadline by 2 days. I spoke to numerous people, all rude, to try and get this resolved. I even asked to speak with the Supervisor and was informed that I would be on hold for around 15 minutes. I then stated that I would prefer to cancel and was then informed that I would have to pay the penalty fee of almost $500.00

I find this abusive and taken advantage of.

Please advise.

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scott in san diego
, US
Jul 22, 2009 5:06 pm EDT

I had the same problem as the above person and at this moment I am still fighting with Direct TV. I wish I had done more research on Direct TV before I gotg involved with them.

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DirecTV tv guide

On the 3rd day of jan. We call direct tv and had our service changed from our home in denver, colorado to our motor home which is parked in yuma, arizona. They gave us the westcoast / eastcoast package, which we have had before. The problem is, on the channel guide, we get 1 and 1 half hours to 2 hours of the same program instead of the programs broken done into 1 half hour segments. We are hopeing you can remendy this. Please e - mail me at the above address or call me at [protected]. Thank you
Thank you for your consideration
Ken smart
2900 w. 5th st.
Yuma, arizona 85264

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DirecTV scam billing

I've had directv service for years and never had a problem...until now...I fell behind in some of my bills because of our economy..who hasn't? My husband and I talked and prioritized..well, the cells were the first to go and then directv. Wish we had more luxuries to dispose of but poor folks don't..anyway,

I spoke with someone on 11/22/08 about paying my past due and suspending service. He explained the fees for early cancellation and the receivers. I told him I didn't want to cancel service, just suspend it. He told me that couldn't be done until I had a zero balance. I told him I would talk with my husband and we would pay it within a week. Two days later, 11/24/08, directv debits my account 623.81. Needless to say, that screwed us up! I have talked with 5 directv employees in less than 24 hours and the only ones who really DID anything were the last two. One of them began the process to refund the 455.32 to my account yesterday and I called again a few minutes ago to find out the status of the refund. I was told that she was expediting the refund and pushing it through with 'high priority'. Thank God directv still has 2 employees who care about customer service!

Oh and in all this..I find out that I've been billed for 4 receivers when I've only had 3 since installation. One of the boxes were bad so the installer took it with him and marked through 4 and wrote 3 on my paper. In the process of verifying which boxes I had, the directv employee tells me that they are showing the box I don't have is operating somewhere. I tell him it's not at my house..he can come check! What the crap?!

What really irks me (the whole thing does but..) is that when I asked for confirmation numbers on every conversation that I had with those 5 employees yesterday, none of them could give me one. Instead, they offered their employee numbers. I asked them what good was that when I knew if I called and asked for them no one would know who they were! Directv gives you confirmation numbers for every payment you make but can't give you one for issues like this?! Oh, and, every time I spoke to one employee, the whole conversation with the previous employee WAS NOT noted in the computer. Instead, it was a bit here or a piece there. What kind of customer service is that? They have ticked people off and yet choose to make incomplete notes on the computer? What happened to Directv's high customer service rating? I use to call and everything was handled professionally and quickly. Now I call and no one knows anything or I get 4 different answers.

Directv's business practices are highly questionable and their customer service has really gone down the toilet. In today's economy, the practice of debiting a person's account AFTER I called and said within 7 days, I will pay the balance that I owed so service can be suspended, is nothing short of covering their own rear end and collecting as many monies as possible. Well, as soon as I can legally get out of this contract with them, I WILL NEVER USE DIRECTV AGAIN!

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DirecTV - rip off

I have been with direct tv for 2 years. I just called to cancel my service due to the fact that I am a renter and take the service that the landlord allows at his property. I recently called to cancel. I was told that it would take 6 to 8 months to return and overpayment $90+ to my checking account. They told me they would send a box for the equipment to...

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DirecTV fraud and cheating

DIRECTV pulled bait and switch with their price, tricky installation and incompetent customer service. Directv is offering special deals for new customers. $29.99 for their choice packages etc..etc... Interested? I was... so I called and talked with a very nice customer service rep. named Molly. Who spent a good hour with me.

After giving her all the information of what I needed. 4 receivers for 4 rooms, 1 HD DVR for 1 TV. I specifically, asked her to give me a breakdown of what my charges will be (I wanted to make sure there were no hidden/extra fees).

She stated that the 1st 3 months, total payments will be $37.94/mo (this included the package, receivers, monthly DVR fees and credits, she was giving to me). Then after the 3 months promotion. The rate will be approx $54 for choice or if we wanted to keep the Choice xtra approx $59. Sounded like a good deal. So I set up appointment for installation, which was scheduled a week later.

Dec. 28th installation was done (so we thought). A couple of days later, we realized when our son wanted to play his playstation that it didn't work. Why? Because the installer TOOK the HDMI cable from OUR playstation and attached it to the HD DVR component. He had no business taking a cable from one of our components to use for his. Aren't they suppose to have their own cable to set up their HD DVR? I wonder how many DIRECTV customers are out there, paying for HD without a proper HDMI cable? That's $9.99/month!

Then...the installer asked about the DIRECTV protection plan of $5.99/month. I was surprised...another charge? I thought everything was taken care of when I first placed my order. He stated this will not be charged until our 3 month promotion is complete.

Well, I got my bill. TOTAL IS $80.24! and the protection plan will start after 30 days, not after 3 month promotion. Obviously, I contact them. Josh another customer agent who was very nice stated...'well it doesn't show your rebate that you will get in 6-8 weeks of $18, which would come out to $62.24/mo.' This was unacceptable to me, I feel that they played bait and switch. I am upset, they will not to honor the price that I signed up for and if I cancel, I will be charged early cancellation of $480.00! So they have no reason to make me happy. This is approx $90.00 difference in price for 3 months. In today's economy, $90 is a big difference.

It's the principle of the whole thing. I'll be sure to notify the editor of Seattle times and local news. To inform the public to beware of DIRECTV Practices.

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Doreen Acord
Sulphur, US
Aug 19, 2008 9:33 pm EDT
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Well I wanted to share my story in hopes that it will help destroy DIRECT TV in some sort of way .I hope people who see this are those who is thinking of switching or getting their services. I would say (DON'T) Read all comments available and listen to us all because we are trying to save you from Hell. To make a very long story short it started out that they promised me, with my package, that I would be able to receive local channels in my zip code area. After they hooked me up I find out it will be 6 weeks for me to get my locals. I wasn't told that when I made my order. Six weeks later I call back, I was then told I could not get it in my area. So I told them to cut my service off and I sent back there equipment. They took out two payments out of my account the first month .I find out only then that it is mandatory to all to pay one month in advance. So now I'm thinking I'm through with them and now they are off my back and I'll just move on and learn from this. Boy was I wrong. Besides harassment calls ect... They are claiming I owe them 400.00 dollars For canceling. Not only that they have me at the credit bureau. OH My GOD! They did not give me my locals as promised so therefore I owe them Liars now. I have had sleepiness nights because of them .The only good thing that came out of this is I was able to out smart them only once. Something told me in my gut to go close my checking account before the next monthly due date. Somehow I had this feeling they were going to try to get that 400.00 quickly. Well don't you know they did try but was denied. Always do want your gut feeling tells you to do. DIRECT TV SHOULD BE sued and taken out of business, I am trying to find options on how to fight them on this matter.But it looks like I will need a LAWYER. Thats what you will end up with if you go with them. PLEASE DON'T! This is just a little bit of my problem with them. But I hope I painted a clear enough picture for you. Besides They never sent my monthly payment in advance back. Anyone that would like to get a hold to me on this matter you can reach me at Doreenas6@aol.com.If there is a way for all of us to fight against as a group count me in.

Valerie
Valerie
, US
Sep 17, 2008 5:47 am EDT

In Feb, 2008, I decided to get a AT&T bundle discount for DirectTV. I live in a duplex and the other tenants already had DirectTV, so the Tech just connected to their dish which was fine with me. In August, while walking around the back of the duplex I noticed the junction box covers (2) were on the ground exposing the cable connections. I tried to snap the covers back on and they would not close due cables between the two boxes were routed not behind the boxes but on the top side. As such, you cannot secure the covers because of two cables.

I call DirectTV and describe the problem. The young lady ask me if I could just nail a box of the two junction boxes? I said NO and told her their tech had wired it and I wanted it fixed. She stated the 30 day warranty was up. She should work for Ford.

Valerie
Valerie
, US
Sep 26, 2008 12:22 pm EDT

I closed account within three days. They turned me over to two collection agencies. I had to write both of the certified letters that I owed them nothing. It has been over a year & I have 2 HD boxes and another box plus the dish and 100 feet of wiring. They robbed my bank account, even when I changed debit cards. I had to change banks all together.

On the 11th month a man from the President's office called; but I would not talk to him.

Valerie
Valerie
, US
Oct 07, 2008 8:12 am EDT

I called to file a complaint. There response "you do not have an account we will not help". I own this house they destroyed it by drilling every were and to top it off they cut the existing cables for the house. Who is going to pay for damages? When asking Direct TV customer service "Who do I send the bill to they said I do not know" Who is the CEO or Board of supervisors? No one knows. I need help. We need to put a stop to these companies.

Everyone complain to the NFL Commissioner since they support Direct TV.

Valerie
Valerie
, US
Oct 07, 2008 8:20 am EDT

Up until my recent move, I have had directv for 7 years. I had two cable boxes in my home, one that I got originally when I signed up for Directv and another one I purchased several years later (Tivo Box). My original box was faulty and last year I called to ask for a replacement box and I asked if I could replace it with a Tivo box. They said no problem and I received it several weeks later and someone came and installed it. Many months later due to unforeseen circumstances, I had to move and since Comcast's bundle deal was a better deal, I switched. A few weeks after I canceled my services I was charged over 200$ which without my permission was taken out of my bank account, which consequently made me bounce a few checks. I called directv in outrage and their response was that I had signed an agreement when I received my new box for another two years of service and that they were allowed to take out that money out of my account. For the whole 7 years that I have had Directv no one ever mentioned that what I was signing was a contract and since when can companies take money out of your account without your permission. They are thieves and I will never again recommend them to anyone!

Valerie
Valerie
, US
Nov 26, 2008 6:34 am EST

I am really mad at Direct tv's customer service. I referred Pauline a couple months ago to Direct tv. I gave her my acc. # and the # to refer a friend, [protected]. She hooked up with Direct tv. She Gave them My account name and number and said we would get $10 credit on both our bills for 5 months. When we got our first bill there was no credit, so I emailed direc tv. I was told we didn't call the right number. I know the right # was called because we still have the paper I wrote the # on that Pauline called from. So I called direct tv to tell them their wrong. I talked to a girl named Erica. She said she seen that Pauline did call from the right number and she would fix it and that we would get the $10 off on the next months bill and for 5 months. Well, I see the next months bill and there is still NO $10 credit. So I called [protected]) The man said that Erica told me wrong and Pauline did not do the proper procedure to get the credit. I was so mad I could of spit nails through the phone. WE DID DO EVERYTHING RIGHT ! SHE CALLED FROM THE RIGHT NUMBER, SHE GAVE THEM MY ACCOUNT INFORMATION AND GOT THE RIGHT PACKAGES ETC. I don't think this man (was so mad 4got to get his name) ever told me what she didn't do right just that Pauline didn't go through the right process. Like I told him, 'Just because you guys didn't enter something on your end right, is not our fault and we DID do our part right! ' He refuse to fix it, and I told him it was a scam ! So I went to Pauline's house to let her know we wasn't going to get the credit. She said that its a bunch of baloney. So she called and talked to Mathew and he said that WE WERE ENTITLED TO IT. He fixed it and says we will get the credit in 6-8 weeks. Another Wait...

Now tell me, is this a run around over a scam. OR Do people just not know what they are doing in your customer service area!

I use to have a very high opinion of Direct tv, and now I am embarrassed over this ordeal. I will be very pleased If I do receive the credit Pauline and I are entitled to, my faith and opinion will be mostly restored in Direct tv's customer service. Other wise I will let every one know what I think. Business are still in business like this because of Scams, thats how they have been in business so long. They get people to think they are legitimate, with promotions, promises, and too good to be true type things. Customers call on their promotion told all the right things, then after they have signed for 12-24 month contract then they pull the rug out from under then, then they are stuck in a contract they can't affordable get out of but yet direct tv's are not liable for their promotion ad's and are able to scam people. I will never refer anyone to Direct tv; I don't care if they promise me a million, because I know their promises are as empty as their heads are. Every call is suppose to be recorded, therefore all should be able to be verified. They don't care to satisfy customers, why, they have us by our yinyang in a contract. I personally think these contracts should be changed. If we want out of a contract where we know we have been done wrong especially in the first 3 months, we should be able to with out paying a penalty. I think these contracts are a way for companies to run scams, mislead consumers, and just plainly RIP OFF folks. I will see if they honor their last promise from Mathew. mean while, I have sent Direct tv another email explaining they whole ordeal similar to this report, and will see what they email me back. Who knows. Probably another run around. For anyone reading this, I wouldn't tell you what to do, but please BEWARE and AWARE. I do not recommend Direct tv persay their promotions. My mistake is I didn't check into 'rip offs' and similar sites before referring someone. I don't always believe everything I read, but when I read more bad than good, it probably means they are BAD. If I can, I will let you know how this turns out.

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Paul
, US
Mar 10, 2009 5:39 am EDT

The trick is to scam enough people who can't afford a lawyer. All you need is a few customer service flunkies who are willing to pretend to care about the customer. Hide your contract somewhere within the mass assortment of ads and other junk lurking in the envelope that carries the customers statement. Tell the new customer whatever it takes to reel him in. Whatever you say on the phone doesn't matter. Record only the conversations that benefit the company. Then, while he's grieving the death of the loved one he ordered your service for; smack him in the face with a $340 early cancellation fee. Practice this behavior enough and you won't need to be a decent human being, you'll be a rich one. You can start your own business. Call it, oh, I don't know, DirecTV, maybe.

This is the letter that was sent to the corporate office, if there such a place. In my opinion the letters all go to the same office where the customer service flunkies are. They look at your name, insert it in a 'denial' form letter and email it to you. I doubt the letters even get read.

This letter is a chronological report of injustices for which we feel is an unethical business practice on the part of DirecTV, Inc.

On my first contact in late December 2008, I spoke with a female sales representative, by phone, to inquire about having their service installed in my uncle's room at N**** S*** nursing home in Denver, CO. I specifically inquired about what would happen should he pass away. She stated that all I would need to do is provide a death certificate to their office to have the contract canceled. On December 23rd the system was installed at the nursing home.

I have been legal guardian of my uncle for several years now, due to his dementia. Therefore, I have handled all of his business transactions.

On January 21st, 2009 my uncle passed away. On January 22nd my wife, ****, contacted DirecTV's customer service department to cancel service. A male service representative told her, to avoid any charges, mail a copy of my uncle's death certificate, and return the receiver and remote control in the box which they would send us. We returned the merchandise.

On our January 29th statement we noticed a charged of $340 for early cancellation fee in which payment had been automatically charged to our credit card. My wife called customer service. A female service representative told her to fax a copy of the death certificate when we get it, and the charge on the credit card would immediately be reversed. As requested, we faxed the certificate on February 11th.

My wife called customer service at 5:03am on February 13th to inquire as to why the charge still hadn't been reversed. The male representative who answered said there was no record that the fax had been received.

At 8:03am she called again, in hopes that someone working regular business hours would be in a better position to assist her. Again, she explained the situation to the male representative who answered. This time she was told that they had in fact received the certificate, but the charge couldn't be removed because I placed the order, not my uncle. She explained why I had to order for him. He told her there was nothing he could do. My wife asked to speak with the supervisor and was put on hold then was disconnected after a few minutes.

At 8:26am she called again. A female representative answered this time. She apologized, and then told my wife to explain the situation again and she would put her through to her supervisor. Again, my wife was put on hold and again, she was disconnected.

At 8:49am she called again. This representative asked her to explain the situation again. My wife refused and demanded to be put through to a supervisor. Finally, she got put through to a man who claimed to have some authority. He stated that it didn't matter who the service was for. Because I signed for it, I had to pay. I never signed anything. He offered to provide the address where I could dispute the charge.

I can provide documentation that shows that my uncle resided at the nursing home in Denver, CO where the service was installed, and to show that I was his legal guardian. If you check the billing address for the account you will notice that I don't live in Denver. This service was clearly never meant for anyone other than him.

I am hoping that, as a reputable company, you can see the injustice of this charge and see how badly your customer service personnel handled this incident. My wife called customer service once again, on 18 February 2009, as a courtesy, to inform them that we were sending this letter to you and to our credit card company to dispute this charge.

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Raghu P
Plainfield, US
Nov 01, 2012 9:59 pm EDT

My Contract with DirectTV got extended without my notice.

I am pissed of customer with DIRECT TV. Issues with Direct TV. Direct TV cheated me by prolonging my contract without my notice. The customer server are real pretty ignorant bureaucratic, no sensitivity towards the customers. I have wasted my hours and hours of time explaining the same story again and again again, several times to several people (so called managers, and their managers etc., ). And I also felt that their escalations are lateral, not to upper levels. At this point, just like other several thousands of unsatisfied/pissed off customers, I am just hanging in there and trying to adjust to their brutality.

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Not allowed to speak
Tampa, US
Oct 22, 2010 10:40 pm EDT

my mom has referred myself, my grandma and my uncle over 2 years ago. she has never seen a credit from any of the referrals, she gave up calling because talking to people from india who cannot speak english makes it difficult to keep telling your story over, and over, and over...

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emma fontes
, US
Oct 22, 2010 10:19 pm EDT

i have just had direct tv installed the agent told me i could watch recordings on any tv with whole home tv and we could tape record two shows on each tv and watch live tv all a lie now we have it 2 days and we cant get local channels have to wait till sunday for a visit we had disj for 3 years no problem i will stay with direct till we can leave i will never recomennd it to anyone i stayed on the phone today for 75 mins and they could'nt fix the problem what a scam they have i am calling cunsomer affairs because all i was told i was getting was a lie::::::::::::::::::::

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DirecTV box turned off illegally

On 1-3-09 i called direct tv to inquire about my bill the representative name ashanti employee number [protected] took my call for some reason she started fumbling with boxes to see which ones were not activated and by mistake turned off my home box in my living room yes there is a past due amount on the bill which is due by the 16th of the month per direct tv bill i was sent i called back to have thme turn my box back on and to this day it is not back on i spoke with a somecall supervisor to explain the situation and i was informed they wewe sorry but there was nothing they could do. He stated he did not know what she was doing but it

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OTR BAR
Ogilvie, US
Feb 25, 2011 5:27 pm EST
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business owners beware direct t.v. has someone come out to your business tells you he wants you to turn on a game i told him i didnt think we had that channel but what a suprise that channel came on that day i didnt think twice about it UNTIL we get a letter from a attorneys office stating we could pay 7500.00 hundred to make this go away or 5000.00 dollars if we subscribe to ONE YEAR OF SPORTS CHANNELS why cant someone stop direct t.v. from ripping everybody off ?

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DirecTV overbilling false ad

I got an offer in the mail to return to direct tv again. I accepted a plan at the rate of $34.99 a month plus $4.99 for a second receiver and a third.

When i got bill they charged me regular price for first month and told me they could not make an adjustment til next month.

I felt this was wrong because i should have paid my signed for rate on day one of the instalation. I sent them my adjusted figures and i am currently looking for a way out of their contract

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Hardworking woman in GA
u r nosyville, US
Jan 04, 2011 5:17 pm EST

Everytime i go to Churches chicken in Athens, GA there is this one guy (Andy)who always arguring with a Black coustomer.I have heard he is the owner, if he is then that particular Churches should be Kicked out of the francise. I don't know if he feels like becuase he is of another race and from another country that it's alright to be rude or what.The day that i hear that he got what he deserved will not be soon enough. Hey andy if you don't like Americans then take yourself right on back to where you came from, or have you not heard the American term you can't profit from everybody's money and think you can keep getting away with disrespecting them.That Churches Should Be Kicked Out Of The Francise TODAY!

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DirecTV horrible customer service

When I ordered I asked how long my remorse period at the beginning of my contract was, if there were charges for changing packages and if existing customers were charged differently for upgrades than new customers. I was advised that I had 30 days to decide if I liked the svc, there was only a charge if I downgraded my package and all customers are charged the same price for equipment. I called in Jan 25, 2008 and was told that because I was not a tenured customer I would have to pay $250 to upgrade to a HD DVR. I asked to cancel my svc. I was advised I would have to pay a $480 cancellation fee and there was a 24 hour cancellation policy. After some time on the ph, he agreed to let me have the HD DVR for $99 plus S&H. After my promotion of getting the premium channels ended, I canceled all the premium channels with the exception of Showtime. In April I canceled Showtime, but I did not change my package. The following month I was charged $10 for canceling Showtime. I was told by customer svc this was a standard fee. Nov 11, 2008 I called to upgrade my 2 standard receivers to HD receivers. I was advised I would get the upgrade free with no new contract since I was not changing my svc. My acct was charged for both receivers. I called back and while this was being corrected I was advised there would be a new 2 yr contract. I advised her to cancel the order due to the misinfo. I asked to have my cancellation fee waived and was told it was a valid fee. I filed a complaint through the BBB and was sent this response. "We regret any misunderstanding surrounding the Early Cancellation Fee (ECF). Our records indicate you placed your original DIRECTV order on January 5, 2008, which included one DIRECTV® HD Receiver and three standard receivers. This offer was provided to you as a New Customer Offer at no cost, and the equipment was installed and activated on January 8. Our records indicate you contacted DIRECTV on January 25, in regard to a DIRECTV Plus® HD DVR. As you were already an established customer and already received a New Customer Offer, the upgrade fee for the DIRECTV Plus® HD DVR is $199.00, plus $19.95 delivery/handling. As we did appreciate your business with DIRECTV, we made a business decision to offer the DIRECTV Plus® HD DVR at a low cost of $99.00, plus $19.95 delivery/handling fee. The DIRECTV Plus® HD DVR was installed and activated on January 30. At the time you placed your DIRECTV order on January 25, we advised you there would be a twenty-four month programming agreement associated with the equipment you were acquiring. We also communicated the agreement in the order confirmation letter and in the DIRECTV Equipment Lease Addendum. We significantly discount the price of equipment and installations. In exchange, we ask our customers to keep their programming for a specified amount of time. Customers who acquire standard receivers accept an eighteen month programming agreement and customers who acquire advanced receivers (DVR, HD, HD DVR) accept a twenty-four month programming agreement. DIRECTV has a twenty-four hour period in which a customer has a right to rescind without penalty. If an account is active longer than twenty-four hours, we are unable to reverse or remove the ECF from an account. Once the equipment is installed you have accepted the terms and conditions as noted in the first paragraph of the DIRECTV Customer Agreement. As a result of not fulfilling the programming agreement, a valid ECF was charged. No credits or refunds will be issued. Our Premium Services are offered on a monthly basis. There are costs associated with connecting and disconnecting packages. We charge this fee to offset costs of removing channels for services not maintained for 30 days. Since the SHOWTIME UNLIMITED® was not an active billed service for 30 days; a $10.00 fee was charged. As noted in the DIRECTV Customer Agreement section 1 (d) Our Programming Changes: “….Accordingly, we must reserve the unrestricted right to change, rearrange, add or delete our programming packages, the selections in those packages, our prices and any other Service we offer, at any time…..” We show a credit was issued on October 11, in the amount of $10.00. As a result of not fulfilling the programming agreement, a valid ECF was charged. No credits or refunds will be issued." I replied back with the following. "This is completely unfair since you are expecting me to keep my end of the agreement when your company is not keeping your end of the agreement. Your company makes it sound like you are giving me the equipment at a discounted price in exchange for this agreement, when in fact customers lease the equipment and therefore I had to return the equipment to you when I canceled my service. DirecTV never really gave me anything in exchange for this contract because I had to return the equipment. Your company failed to hold up your end of the agreement by not providing proper customer service as my original complaint explained. Another example of this lack of service is that I have had to call customer service 4 times since I canceled to try to get a 2nd box to return my 2 standard boxes. Every time I was told a box was on its way. Finally on the 4th call I escalated the call to a manager and he advised me that I could "discard" the 2 standard boxes because DirecTV simply didn't want them. This ECF should be waived due to this continuing lack of customer service. I wish your company would reconsider and try to resolve this issue so I can leave your company on good terms." Their final response was this. "We provide the lease equipment at a reduce cost. For customers who want to purchase equipment without the programming agreement, the standard receivers are $149 each, DVRs and HD receivers are $399 each, and HD-DVRs are $499 each, plus installation charges. Leasing allows customers to acquire equipment at a low upfront cost and provides the added benefit of enjoying ‘worry-free’ service on the leased receivers. “Worry-free” means affordable upgrade options and if a receiver fails, we will replace it. This is similar to leasing a car; you pay a small amount upfront and that allows you and the company to keep the monthly lease fee low. Because the equipment is leased, it must be returned to DIRECTV. When customers purchase equipment, they do not return it to DIRECTV. Although we are sorry you were unhappy with the customer service provided, this does not nullify your programming agreement. No credits or refunds will be provided."

Please be advised that this company does not care about their customer service. As you can see from this situation, they do not feel canceling service due to repetitive bad customer service issues is a valid reason. They obviously feel that because they have their customers locked into a contract, they can treat their customers any way they want.

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heidi009
Little Elm, US
Sep 20, 2009 2:44 pm EDT

I tried to cancel my directv service after 14 years of service and at first the person tried to overtalk me and try for me to stay. I told them I just called and want to cancel and to please tell me how to send the equip back. after a yelling match back and forth because they wouldn't allow me to cancel, they switched me to another dept. was put on hold for 20 min because they said I needed to talk to a supervisor to cancel...got another cust serv rep. he told me he was a supervisor and could help me then he tried to charge me an enormous amt for cancellation fees $400. I told him I was not going to pay then he says he has to transfer me to a supervisor because he really wasnt a supervisor (so he lied) another person tells me oh no now I also have to pay for a 2 yr contract early cancellation fee I told them hey I had your svce for 14 yrs so that doesn't make sense then he tried to tell me that I also had to pay additional fees because when their service was down I had to call and complain and that is now going to be charged for their cust serv person to tell me to plug and unplug an will charge me additional chg for 14 yrs total chgs. Then they wanted to chg me for a receiver their cust svce dept sent because their equipment didn't work and couldn't upgrade their update system so to make a long story short. I would NOT recommend DirecTV to anyone. They must be hurting because it seems they try to rip off their customers. Sad to say because I thought that when economic times got better I might go back to them down the road but NO WAY after the way I was treated I would not have this SLIMY company back!

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DirecTV liars and thieves

I got direct tv in my apartment in november, 2006. I had it before I moved and I brought my boxes including my dvr to my new address. I had paid $400 for my dvr box. When it was not working, direct tv replaced it but made me send my old one back.In november, 2007 I tried to get an hd satellite, since I own an hd tv. I knew that new service would extend my contract to 2 years from that date. When the worker came, he said the satellite would not fit on my patio. I returned whatever equopment direct tv had supplied and asked that my contract go back to the november, 2008 expiration as they could not give me the service.

In november, 2008 I decided to get at&t uverse. When I called direct tv and cancelled, they said that I was un der contract until november, 20098 because of the hd service which I never got. I explained it to about 15 people who did not want to listen. Then I emailed direct tv. On december 7th, they emailed me back saying they would waive the fee as it was not correct. They asked for both boxes. I, like an idiot, esent them both thinking just forget about it. They can have the boxes and we'll be finished.

They did not waive the charges. Now they are back to saying I owe them the money which I do not. They have threatened to charge it directly to my card on file! They made a promise to waive it. One person saw it correctly. I have never heard of a big business that does not honor what their representatives say. I do not owe the money. I never got the service. Actually, I feel like they owe me $400 for the box that was not rightfully theirs.

I want to sue them for all this aggravation and time. I am the sole support of my family and it has been a very rough year. I've been in the hospital and my nerves are frazzled. I am always one pay check away from being thrown in the street. Direct tv lies and robs us blind. I insist that this $130 is not due. I waited to have hd service until the original contract was up. Since I never changed the service, I never extended the contract.

I am in tears from them and came close to losing my job when they would not fix their error. How can they do this after they send me an email which includes the service reresentative's name and id that this charge would be waived.

Don't be fooled. Get dish network, cable or uverse. Do not get direct tv or you will pay for it with your happiness, and with big bucks! I had them for 5 years but they don't care. This is christmas and they are worse than the grinch!

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J PAGE
, US
Feb 18, 2009 8:13 pm EST

I HAVE HAD THE SAME TYPE OF PROBLEM WITH THOSE ###S, AND I WOULD LIKE NOTHING MORE THAN TO SUE THEM

J.PAGE

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DirecTV poor customer service & over-billing

While hooking-up a new DVD player we were unable to access our DirectTV service. Calling custome service we were informed we need a new access card and would be without service for 3-5 business days AND charged $20 maintenance fee. We were also informed that we were continued to be billed for a defective receiver since Sept. 2007 (automated payment for 16 months at $5 per month). 47 minutes on the phone with customer support supervisor "Richard" in Alabama: he refused to credit our account the over-charge, claimed it was not DirectTV's policy to check/correct errors to our accounts...we are to do so and notify them within 60 days...and did not end the conversation with a good-bye...he just disconnected the line. Knowing the line was still active we waited until the rep. got on the line then got Richard's ID #! I've written to DirectTV. Let's see what they'll do now!

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DirecTV unauth. withdrawal of funds

Monsters! Thats the word that comes to mind when discussing the business practices of Direct TV. Two days before Christmas, Direct TV decides to withdraw over $500 from a co-workers account, without notification. She had discontinued service with Direct TV back in June, and now without warning, in December, they take over $500 out of her account. She hadnt even received a bill from them since June either.There is something sooooo wrong about this. My question is who can she contact to dispute this? The local rep from Direct TV refused to give her the corporate number to complain, which makes this situation even more questionable.

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GCrutchfield
Buffalo Grove, US
Nov 13, 2009 3:48 pm EST

I cancelled my Direct Tv Sept 1rst 2009 they said there would be a $140.00 early cancellation fee, ok I accepted that, however when I didn't pay it right away, they took $258.00 out of my checking account without my knowledge.

There should be a law against that and I would love to get together with everyone and sue them, I was on the phone 3 days in a row, I sooke to the corporate office and she was very rud, they are the worst company that I have ever dealt with.

it seems as everyone is having the same problem with Direct TV. I think that they should be sued for unautorized withdrawing money from anyone's account, I hope they go out of business,

I think if everyone should e-mail the Attorney General's office and maybe something could be done about them,

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John
dsaffsfa, US
Jan 21, 2009 4:59 pm EST

Similar thing happened to me, they don;t explain this 2 year committment to you when you order Direct TV, they show up to your house, install everything, then ask you to sign papers. The installer told me, you have to sign to say you recieved the equipment. I told him, I never agreed to a 2 year agreement. He said that is between you and Direct TV. I need you to sign saying you recieved the equipment. THE FCC AND FTC should be brought into this. They are using deceptive practices. They know this, that is why they hide a clause about arbitration in the contract that you don't see until you have the equipment installed. Basically it will cost me 125.oo in arbitration fees to recover my 240.00 that they stole from my checking account. DONT EVER SUBSCRIBE TO DIRECT TV!

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RGValleyGal
, US
Jan 08, 2009 6:33 am EST

I had been a customer of DirecTV for about 6 yrs. Back in March of 2007, I ordered one of those DTV or whatever those recording boxes are called. I knew there was a monthly fee. Anyway, no problem. Then I found out that I could get satellite service cheaper thru my phone company bundled with phone, cell phone, and internet. So I signed up with them. And cancelled DirecTV. Well, they said I owed them about $225 for early termination fee. I said no way, but they told me that it was because I have a early cancellation fee on that box. Nobody had ever mentioned any such fee when I was told about the box and signed up for it. So I am not going to pay it. It will be a disputed item with the credit bureau and if they keep bothering me over it, I will go to the FCC, Texas Attorney General, and any other agencies to complain about their devious tactics to get this huge sum. I never could figure out how to use the box. I am a senior citizen, disabled and confined to bed at this time. I can't hook up and unhook wires and such and this is what they expected me to do in order to get it to work. Never did work for me, so I feel that my stopping the service was valid and because they NEVER told me there was an early cancel fee, I refuse to pay it!

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bajaskier
Fond du Lac, US
Dec 23, 2008 1:50 pm EST
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Small claims court! That they'll understand.

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DirecTV crooks!!!

Wanted the nfl ticket because cable didn't offer it. Paid 70.00 a month for it the first season. Suspended service after football season until the following year. When we asked to have our svc. Reinstated, we asked for the same package as the previous year. Direct tv failed to inform us that the service was now 182.00 per month. Direct tv had my credit card # on file and automatically charged me for 6 months! When i complained, they refused to give me a credit for the extra charges. I asked to cancel, they charged me 160.00. They also said they will charge me for any equipment that is not returned. I am returning all equipment, but this company is not to be trusted! I am afraid they will charge my credit card whatever they want, just as they have been doing. Please dont do business with them, they are crooks!

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ANNIEwilliams
San Diego, US
Oct 10, 2012 5:14 pm EDT

I was a loyal customer to Direct TV since 1999. Their cost as too expensive so I accepted an offer with Dish. Upon trying to cancel my service with Direct TV they tried to charge me for a receiver that I bought. They made numerous attempts to debit my credit card without authorization! The credit card was replaced and they STILL SOMEHOW DEBITED MY CARD! The bottom line is that their service is over priced and they're a bunch of CROOKS!

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nmwolfer
Rainsville, US
Jan 21, 2011 5:44 pm EST

WOW, they sure heck are big time crooks. I gave them my credit card number so I could pay my bill with it. Well the next month I had a charge of almost $400.00. I called and they said it was a mistake and would correct it on the next bill. I got my bill and not only was it not corrected another charge of almost $400.00 was charged. Again I called and they said that the correction had not caught up to it yet. Well the next month the same thing, so I called my credit card company and had them intervene and they finally got it resolved. They called a few months ago and offered a discounted package for 5 monthes. I accepted it and the salesperson told me I could call and cancel anytime. Well I called today to cancel and they now tell me there is a concelation fee.
As I said they are crooks and I advise everyone to stay to heck away from them. Come August when my 2 year contract is up I will be canceling and happiness will be Direct TV in my rear view mirror.

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hilton1
Blakely, US
Jan 03, 2011 1:44 pm EST

I agree, they are absolutely crooks! The equipment they are sending out now (& has been using it for several years now) is a receiver that runs hot, so hot as to actually burn the access card. Then when you finally make them understand it has died because of that, not something you have or have not done, they send a reconditioned piece of [censor] that either does not work at all or picks up half the channels you are receiving/paying for. These receivers are so bad & they are getting so many complaints that now they don't want to take them back without a service call. Well many of us are not home enough for constant service calls to be set up. A lot of us are having a horrible time just sitting on the phone with them for hours trying to explain that the [censor] is just not working, take it back, and send another "reconditioned piece of [censor] that might/might now work", at least it would be something. Crooks, crooks, crooks! PS: On the receivers that they do take back they usually say they failed to recieve the other one even though you mailed it back the day the "new - reconditioned piece of [censor]" arrived. You lose either way, no matter what you do with Direct TV.

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DirecTV false charges

I was forced to cancel my Directv service after 11 years because of rising costs and very poor service. I sent back whatever equipment was theirs in the allotted time. I received a bill for $163. for early cancellation, which they had a $28. credit. I then sent $10 both in October and November and asked on both bills that the charges of "early cancellation" be explained to me. Today December17th a collection agency called and threatened my perfect credit with a judgement.

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Bad DirecTV
Longmont, US
Jan 19, 2011 1:08 am EST

After being a loyal customer for over 12 years, I received a mailer offering more channels and an HD DVR/Receiver for less than half of what I was paying. I called, and the customer service rep said he could get me everything on the lis minus a few movie channels, he just needed to transfer me over to another rep to cancel my HBO service. The next rep told me she would not honor the previous agreement, would charge me $199 for the HD receiver/DVR. I told her I would contact the BBB, when she suddenly changed, offering me the HD/DVR for $99.00, but no movie channels. Every time I tried to talk, she talked over me. They have lost my business. Last time I had to deal with any changes with them was moving from 2 receivers to 1. They kept charging me for two receivers for two years, not responding to complaints. Oh, Check the BBB--their rating with the BBB is an F-. Enough said.

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DirecTV scam and stealing

On 10-19-2008, direct tv process an unauthorized charge to my account in the amount of 988.71. I have never had direct tv and at this point never will! My roommate had direct tv and I made a payment on the account in july of 08. I selected not to have a recurring payment and got a confirmation for this. Wouldn't you know once he moved out and had everything disconnected, direct tv charged my bank card the 988.71 for his unpaid bill and equipment not being returned. I talked with direct tv and they wouldn't discuss the account with me as it wasn't my account! I said well you guys took the money from my personal account and now you can't discuss anything with me? I took this up with a supervisor which got me no where! They stated that any payment made on the account, they will hold the card information to bill later even though it states one time payment. I explained that this wasn't even my account and I never gave authorization for this transaction, they didn't care.

After 3 days of getting no where with direct tv, I went to my bank once the transaction cleared my account. I filed a fraud claim. It took 7 days, but after the banks investigation the bank gave me my 988.71 bank. I am so thankful for this as this was some money I put up for my 5 kids christmas. Direct tv has to be stopped with this unauthorized transactions!

I am willing to file whatever needs to be filed against this company to stop this headache from happening to anyone else. Until they change their ways do not pay someone elses direct tv account with your bank or credit card info! If its your account and you disconnect, change your bank card info first! They will take this money without your knowledge! So all you other file a claim either with your credit card company or your bank! Direct tv will give you the run around. Direct tv even asked me to fax a copy of my card to them along with my bank statement. Are they nuts? I refused as this is my personal info and I didn't want them to take anymore from me than they already have.

I have since changes my banking info so this will never happen to me again! They are running some sort of scam and they thought they got another sucker, but I got news for them! As of today I am set back to where I was when this whole headache started about 10 days ago. If you have any questions please contact me! The banks and credit card companies do have policies in place for this type of fraud so use it! Don't use direct tv you are wasting your time!

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Helen Heideman
Cincinnati, US
Feb 13, 2009 9:11 am EST

I have had trouble with DirecTV from the get go. First I was promised a portable DVD player. After calling and sending forms for two or three months, I received a cheap DVD player (not portable). When I contacted the company to complain, the person to whom I spoke called me a liar and said a portable DVD player was never offered. I said I had the paper in front of me, he continued to call me a liar. Before my first year was up, I called to cancel the sports channels and any other extras. I had a serious family illness about that time and did not pay close attention to my bill. After three months I noticed I was being billed $115 per month instead of $64. I called them to have this taken care of. I was told I would be credited for the difference. This did not happen. They continued to charge me $115 each month. I called the credit card company and explained the situation and they removed DirecTV from my account. Through the year plus several months I called them many times to hear this would be all taken care of. This never happened. I disagree with the amount they say I owe and have made several phone calls to get this straightened out. All I want is a statement showing how they come to the amount they say I owe. They said to go on line and get it. It is not there. I was told I had to talk to a supervisor. There was none available but, one would call me back within 48 hours. It has been almost 96 hours and I have not heard from them. My service was turned off almost a week ago. My question is can I get out of my contract which is not up until September? My recommendation is never, never get involved with DirecTV.

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DirecTV over charged

After cancelling service with direct tv on nov. 13 because of moving to a condominium and not being allowed satellite service, paid the balance of the account in order to cancel service, asked if they needed the equipment back and was told, no they did not want the equipment back. Today one month later on dec. 15 we receive a new statement of service for 63.69. Called customer service, got transferred 3 times and finally connected to a representative which kept insisting that we never cancelled the service. It was a vicious service. Asked to talk to the manager and was told it was not possible, he could resolve it, but he kept insisting we never called to cancel. Well they are never going to get the 63.69 from us, they are thieves!

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Erik Norback
Canton, US
Dec 09, 2008 9:25 am EST

I signed up for direct tv on a promotional of 34.99 plus tax 37.33 the bill came thru for 60.33 ? after calling to inquire on the difference I was told you had to call to set up the 23.00 discount affective immediately. The next month the bill came thru for once again 60.33? Once again calling to inquire as to why, I was then informed that it takes 6 to 8 weeks for the discount to be applied. the failure on behalf of the Direct TV representative caused 2 transactions in my checking account to bounce@ $30.00 each.Had I been given this information before hand I would have been able to properly budget my finances. If you or I were to steel money from any source we would be charged as criminals . Although they did not physically steel from me, their negligence has led to my loss. During this conversation I asked for a supervisor several times (denied).At no time was I ever rude to the Representative (Stephanie) who actually was very rude to me stating she has explained every thing to me and there was nothing else she would do, then hanging up on me. To Stephanie, I hope you are satisfied with you outstanding customer service. signed, DOESN'T ANY ONE REMEMBER THE BOSTON TEA PARTY!

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David Ortega
Sierra Vista, US
Jan 25, 2009 9:20 pm EST

Last year we decide to get the NFL package.It was for two years and the cost was two hundred and sixty nine dollars total.The first year was fine we paid sixty four dollars for four months and this year we have paid six hundred dollars for four month so we contacted them and they said that they didn't understand why we were over charged, and they wouldn't do anything about it so we canceled and now they want to charge us two hundred and eighty dollars.I feel that this was not part of the deal.

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tlauerii
Rochester Hills, US
Nov 02, 2009 6:23 pm EST

This is what I sent IMMEDIATELY to Directv when I realized I made an error in ordering on their website:
"Customer (Thomas Lower) - 11/01/2009 11:28 AM
I was trying to find programing information on the NFL Package and tried subscribed by mistake. I tried calling your 800 number to make sure I was not charged for this and i was not able to get though. I was put on hold, then hung up on twice. I do not want the package, I have not watched the package and I do not intend to pay for this package. Please do not charge me and please make sure I am not subscribed to the NFL package."

This was their response today:
"Response (Michael H ID U8397) - 11/02/2009 02:57 PM
Dear Mr. Lower,

Thanks for writing. I understand your concern about canceling the NFL SUNDAY TICKET and SuperFan and I can help. I have reviewed our information and see that sports subscriptions can’t be cancelled, transferred, refunded, or credited after the season starts. We have found that your account reflects the correct amount due. DIRECTV is unable to honor your request to remove the NFL SUNDAY TICKET sports packages.

Thank you again for writing and allowing us to respond to your concerns.

Sincerely,

Michael H. ID#U8397
DIRECTV Resolution Specialist"

Here is my response today:
"Another reason that I will not be renewing with your company. I have been a customer for over 3 years, I always pay on time and this one time I ask for something to be removed after I mistakenly subscribe, you cannot accommodate. I sent the email and called IMMEDIATELY after I mistakenly ordered the package. The way that you advertise the package shows it as $49.00, which is why I ordered, then realized that it is only one of four payments AND I couldn’t even watch the game I ordered for. Your company has scammed me and I cannot wait until I can stop doing business with you. Please check out my postings at /link removed/ and with the BBB. I am really disappointed with how you do business with a long standing client, pathetic. I will make sure that all my facebook friends and tweeter followers know about this poor client service as well. Like they say, good news travels fast, bad news travels faster. I am sure the damage to your brand will do far more harm to you than ripping me off for $200."

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mrsbonham
Fort Riley, US
Mar 10, 2010 6:22 pm EST

I payed my February statement to Direct TV for $87.96 Direct TV cashed my check on March 8 and cashed my check again the next day on March 9 for the exact same amount with the same exact check number. I'm a supervisor of a retail store and I don't understand how that is virtually possible to cash the same check, with the same exact check number, for the exact same amount. I called Direct TV and spoke to a rep, she then transferred me to billing. Billing told me to take matters up with cooperate and my bank. That infuriated me and demanded I speak to a supervisor/manager. Once Direct TV cashed my check twice its their fault, not my banks. If this happens again, I'm switching cable companies. I will receive a $0 balance on my next billing statement but this was just so frustrating to be on the phone for 45 minutes to get the problem solved.

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barpkmgr
Epsom, US
Dec 16, 2010 11:44 pm EST

i ordered direct tv i signed up for the 34.99 service after a week i called them to tell them that the service i wanted i wasnt getting so they changed it and charged me for changing my service they billed me 19.95 which when asked about the charge it was for shipping and handling what is that supposed to be also i get a bill for 68.99 i called them again oh you didnt sign up for the discounts well they didnt mention anything about signing up on line to get the discounts so far i cannot get a straight bill allready sick of this company

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Roger Thomas
Ambridge, US
Nov 03, 2009 8:15 pm EST

Let me know if you're from PA like me.
They had to pay me $3, 900.
thomasrnr@hotmail.com

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jhvt
, US
Jul 28, 2009 10:42 pm EDT

Directtv is the worse system I have ever gotten in my years on this earth. The address is wrong. The billing is overcharged. The installation was 2 weeks late. The so called "bundle" with AT&T is a joke. Just take my word for ir. DON'T DO IT! I can't even get an address to write to the BBB.

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ronfx4
, US
Apr 15, 2009 11:57 pm EDT

someone needs to contact a lawyer and file a class action law suit against direct tv. the better buisness bureau needs to help in this matter

DirecTV In-depth Review

Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.

Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.

Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.

Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.

Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.

On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.

Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.

Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.

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