DirecTV review: customer service 10

Direct TV, are you listening? The lack of synchronicity in your DVR'd services, the new format for the recorded shows, is awful. It's hard to follow, and to be able to tell the difference between old and new shows. We've been customers for as long as you've been around (probably 20+ YEARS), and I we have seen a real drop in the quality of service since AT&T has taken over, we may leave and go to another provider. We've called and told you the devices we have are substandard and you do nothing. You've run this once superior service into the ground. Pay more, get less, typical corporate attitude, it's clear you do not care.

Signed up last March for Directv, we had Dish and was still on contract with Dish for 6 more months. Was offered a $200 gift card to pay off Dish . Never got card . And then today I received a letter stating that if I didn't switch to a AT&T cell service or internet that they were going to charge me $40 per month . I pay $100 per month now just with basic channels ( no movies, hunting, sports ). Nothing was said to us when we signed up for this. At&t cell service DOES not work in my area . I had it for 10 years and now to old to stand outside in middle of yard to make a call especially when it's only 10 degrees out. They didn't leave and contract with us or even a how to use booklet. I called today and after 30 minutes on phone with someone I could not understand and he didn't know what I was talking about . I told him point blank that if they uped my bill $40 that I will cancel my autopay and they had 2 days to get their crap out of my house. Enclosed is letter we received

The new Directv guide is a disaster. We were given no instructions as to how to use it. I have called customer support 3 times and talked to 4 persons including a manager. Its obvious that they received no training because they couldn't answer my questions. One of the agents indicated that they had not received any training and are learning on the fly. One of the questions I had was regarding the "last chance" feature with will auto delete recordings at some point. I have received two explanations as to how that feature works. I was told that a recording would not be deleted without a message so that I could have the opportunity to prevent its deletion. I followed instructions to keep recordings from being deleted by designating "keep" by pressing the enter button on the control for each recording. Two days later all of those recordings were deleted without notice. They are gone forever! The information on the "info" button has changed from the old guide which I discovered by accident. The information provided on the website regarding the new guide is inadequate. ATT/Directv management is responsible for not training its customer reps and lack of information for customers to figure out how to use this new guide. I am along time Directv customer and I am disgusted with how this new guide roll out has been handled.

CUSTOMER SERVICE FOR DIRECT TV IS HORRIBLE...LONG LONG LONG WAITS ON PHONE, PEOPLE WHO CANNOT SPEAK ENGLISH TRY TO TALK TO YOU AND THEY CANT HELP BECAUSE THEY DONT SPEAK ENGLISH AND CANT SPELL. THEN IF YOU GET LUCKY AND AFTER HOURS GET SOMEONE WHO DOES SPEAK ENGLISH AND YOU DONT GET DISCONNECTED, YOU MAKE AN APPOINTMENT FOR SERVICE IN ANOTHER STATE AND YOU FLY IN TO BE THERE AND THEY DONT SHOW UP. IT GOES ON AND ON AND NO ONE HELPS AND NO ONE CARES BUT YOU CAN NEVER TALK TO A PERSON WHO NOWS ANYTHING AT ALL OR WHO CAN RESOLVE A THING. IT IS THE WORST COMPANY EVER.

Well they use to help when it comes to technical support over the phone on close caption I have called them three times in the last week and still close caption does not work on 538 and 364 channel...what I don't understand is why they can't update it on their end of the line. There is something fishy going on!Wow we have been a good faithful customer paying our bills every month. I think its time for us to look else where, as they don't seems to care!

Tired of my bill going up and down. you fools shut off my service the very day I am to pay my bill so you can get a 45$ fee for free. Too, ya customer service to some degree needs to build people skills and stop talking to folk like we are on the street. tell that wannabe shift manager Chris she has been reported and the lady that hang up on me mid conversation. HA! You too shall be getting kicked out of my address next billing cycle and ya better have a tech come pick up the boxes cause eye charge for my service...

When is Direct TV going to start carrying the COWBOY CHANNEL?

How about you stop making white ppl look like we are all stupid. Now I know why I will never have direct TV thank you for letting me know how your company thinks

I had your Direct TV service connected on 8-3-2017 by the $200 Visa reward card advertisement you sent me to come back now that you are AT&T/ Direct TV. Now it is the 16th of October and I still haven't seen any $200 Visa gift/ Reward card! If I don't receive my $200 reward card by October 31st., I will consider that a breech of contract on your part. I'm going to my bank and stop payment on this account on November the 1st. and Y'all can come uninstall all this stuff! I may have been born at night, but it wasn't last night! Thank You.

Direct TV needs to see pictures of what lightening can damage. Lots of such pictures on Facebook lately. They did not have their satellite properly grounded, here at my house, lightening hit, blew out my TV. They have yet admit, said lightening cannot do that - refuse to pay for damage. I had protection plan I paid into for years, for their equipment. Improper installation as dish not grounded. They like cheating old ladies ! ! !