DirecTV reviews and complaints 2197
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early termination fee
After being a DirecTV customer for over 8 years, I decided to switch to a competitor when DirecTV and Viacom were negotiating a new contract.
During the negotiations, I lost over 50 channels (as we all did). DirecTV communicated the uncertainty of reaching an agreement with Viacom, and also cited that my (already high) rate will likely go up once an agreement was reached and my channels (possibly) restored.
So I chose to switch providers. And DirecTV billed me a HUGE early termination fee - about $400 - based on some technicality. Even after I was a loyal customer for such a long time.
This sort of practice is totally unethical and should be stopped. It's probably too late for me, but it shouldn't happen to anyone else ...
The complaint has been investigated and resolved to the customer’s satisfaction.
took additional monies out of my account
We moved to smithfield va and we ordered direct tv. 1st mistake! After checking my credit report, I was told that I did not have to pay set up fees. 1 month later, direct tv took out 130.00 out of my account for set up fees. I phoned them and they told me that a bill was sent out. A bill did not come to my home and the direct tv rep who was very nasty by the way informed me that there were no set up fee, nor did I see anything in writing regarding set up fees.In addition to this I was told to call by november 30, 2012 regarding deleting my 3 month channels i. E. Starzs, hbo, cinemax. I recieved an email informing me that my bill for december is 114.00! After contacting direct tv today november 19th 2012, I was told that yet again their representative misinformed me about my bill. 2nd mistake! My third mistake in obtaining direct tv was in august, the direct tv tech came out I told him I wanted the box that was capable of recording located in my bedroom. I noticed after he left that the bigger box was located in the family room. I contacted direct tv and was told that their would be a $50.00 charge to have someone come out and change the location of the recording box. I am extremely disappointed at direct tv.
The complaint has been investigated and resolved to the customer’s satisfaction.
dishonest pricing practices
Do yourself a favor and avoid directv... Here is my opinion of their unfair practices: I called to order service and was quoted pricing for the first 12 months and the second 12 months. When I went to pay they changed the amounts, so I cancelled the order. I then ordered online so I would not have to deal with their shady operators. When the order was ready to process, I spoke to a telephone representative and confirmed the order. After the 72 hour rescission period had expired I was advised my contact pricing quoted included a 90 day free premium station deal and it would increase $45 a month for the remaining 21 months. That's about a thousand dollars of increase slid in with some of the most deceptive bait and switch tactics I have ever seen. When I contacted the company for a rescission they wanted $480 to shut off the service. I have referred the matter to counsel. Avoid directv in my opinion their practices are dishonest.
cancelled service
Ref: ruben hernandez
6233 so. 6th ave.
Phoenix, az 85041
Century link acct # j [protected] 068r
I am writing to make a formal complaint. My grandfather has been a very good paying customer to directv for some time. He paid his directv bill on time every month and to our dismay has passed away. I am his grand-daughter stella jaime and I was his home care giver. I was named by him as an authorized user on the above mentioned account.
I was to move on 11/5/12, I scheduled the cancellation of service on 11/6/12. After postponing my move until november 30, 2012, I contacted your customer service department and had the service extended through november 30, 2012. The extension was gracefully given and agreed upon by directv and myself. I gave my forwarding address where I will be moving to have any balances due forwarded to me.
Today my service was shut off. It was the understanding I would have service through 11/30/12.
I called your customer service department again today anxious to find out why my service had been shut off realizing I had not been late on this months bill. I was informed by a supervisor that due to my grandfathers death the service was cancelled.
I explained how i'm notated on the account as an authorized user and spoke on behalf of my grandfathers directv account and we've been in good standing and paid our bills on time. And now are getting this treatment? I could see if our account was delinquent, past due or disconnected previously but that's not been the case whatsoever.
I asked the supervisor if the service could be reinstated and cancelled on the originally promised date 11/30/12 and he replied "no, this was company policy. "
I am a very dissatisfied and unhappy customer with your company. We've been treated with a demeanor of mistrust. If I need to give my visa card number to ensure any remaining unpaid balances be deducted from it that would suffice as well. But to no avail would your supervisor make any exceptions to continue our service for 16 more days.
I find this absurd, unethical and offensive. I would like to get service reinstated and cancelled on the promised date of 11/30/12.
Your prompt co-operation and understand in this matter would be greatly appreciated.
Thank you,
Stella jaime
The complaint has been investigated and resolved to the customer’s satisfaction.
illegal credit card charges
Personally, I have only a $160 balance one month after turning off the directv service, I was planning on paying this bill this week, however, directv automatically debited my credit card with no authorization (I have never approved an automatic debit on my account). They have illegally tried to remove money twice now. I called and they said it is their policy to debit the last credit card on record. So if any of you have used a credit card to pay your bill, directv thinks they own that card and can use it any time they wish.
Because of this I will be credited and will never pay this bill off for any reason, I don;t care what happens to my credit record!
The complaint has been investigated and resolved to the customer’s satisfaction.
Called DiectV to get install about 12/17/2010. Install scheduled for 12/20/2010. Called about 12/18/2010 and reduced service from Choice Xtra Package with 2 free receiver upgrades to just one HD receiver and 3 standard receivers. Was told, after about 90 minutes on the phone and being switched thru 4 different "service persons", to wait for the installer and make the changes then.
So I waited for the installer. On 12/20/2010, the installer arrived and I explained what I wanted to do. He contacted the company and talked with them. Then he gave me the phone and I talked with 3 different "service representatives". After being switched the third time, I got someone who knew what to do. He canceled my installation and restarted a new installation. At this time I applied for the "advertised refer a friend package' with my brother's account number. It was accepted and my brother sent in an email to say I was his referral. The installer did the install.
It seems DirectV can't get its schedules correct as they called me 3 times after that with new installation dates. Everything seemed to working well until I got my credit card bill dated 1/12/2011.
Instead of the $21.32 it should have costed to get installed, they had billed my credit card 4 different transactions($121.63 total), only one of which I authorized for $10. When I called in to complain, I found out(90 minutes and 4 switches later) refer a friend rebate was not given. I decided to cancel and did 1/21/2011.
took money that wasnt owed
Directv took over $1048.49 ut of my bank account without any authorazation.They have left me beyond broke with two kids to take care of, no way to get food or gas for my car. They ell me it will be 10 business days for them to review and then refnd te money. that doesnt help me for the 14 days it takes f them to prove they were in the wrong and not me before they give me my money. I have direct deposit for my paycheck and now that money is gone to because my account is overdrawn. What does some one do when this happens. Am i to just suck it up and starve for the next week and wait on directv to give my money back to me in * more days? I need help getting through to the that i need to talk to some one and get this resolved so that I have my money. No one from directv has even called me to say anything. I have made all the calls, even though they have my number and my bank is who faxed them the information about what they have done!
The complaint has been investigated and resolved to the customer’s satisfaction.
Service ripoff protection plan
Direct tv replace a dvr with a not working card request few time to fix and they need my out of country brother to make a international call to auth. Or add my name to the account to set up an appointment to fix it then why they don't need my brother when I told them the dvr was broken at the first time? The service is just the same as the billing and the service location why they need him to call in?
Plus super bad service?
directv
I lost my job and directv's signal was horrible, and they were charging me for a movie channel which i sure as hell called to cancel before the free trial ended. I was told that the signal strength was something a tech needed to come out and look at before it was a reason to cancel, which they did send someone out. The movie channel was not cancelled so for about 6 months now I have been getting charged 12.99 for a channel I did not know I was getting, but it was not posted to my account so no refund could be given. THIS IS NOT MY FAULT- just because the agent I spoke to at that time does not make it my fault, they did not care that I pointed this out.
Never go with this company, cable companies my be a bit expensive and annoying to deal with, but i think they all are but atleast you are not locked into a 2 year deal and to cancel have to pay for all 24 months.
The complaint has been investigated and resolved to the customer’s satisfaction.
After three of Directv's DVR receivers went bad, Directv FINALLY agreed to send a technician to our home to replace the bad (refurbished) DVR unit with a new one. Keep in mind that we had already gotten the lecture on how we have to pay $5.99 or something like that EXTRA a month for a service plan (to pay them to fix THEIR faulty equipment...) or be charged $49.95 each time a technician is required to come out. I vehemently opposed the charge as this was the THIRD receiver we were sent in one months time that didn't work. They (Directv) agreed that since we were only into 5 days of yet another DVR receiver that they would eat the $49.95 THIS TIME ONLY. I agreed to allow the technician to come to our house. When the tech arrived (from Ironwood Communications) he replaced the old with the new, talked with my husband about the repeat problems with the refurbished units, the tech called the supervisor at Directv and reitterated to him the fact that there was NO fault on our end for the repeat problems. The tech then handed my husband the phone who spoke with the Directv supervisor, and was assured that NO charge for the service call would be applied to our billing. Well, as you can already surmise, of COURSE we were billed the service call. When I spoke with 5, yes 5 representatives from Directv, I was repeatedly told that the tech had entered NO communication (or notes) into the system and that I would have to pay the charges. I FINALLY, after numerous attempts to find someone with intelligence that worked for Directv, located a "supervisor" who was able to remove the charge from my account, "but only this one time". The supervisor was patient, which was remarkable due to my extreme ANGER by this time. Moral of the story... Directv has NO idea who they send to your house, Directv will NOT stand by their promises, and Directv does NOT keep track of the reputation of sub-companies used for technical support. Note to you... BE SURE TO GET THE NAME OF THE PERSON WHO COMES TO YOUR HOUSE, THE LOCATION OF HIS/HER OFFICE, A BADGE NUMBER OR IDENTIFIER, THE NAME OF THEIR SUPERVISOR, AND THE NAME OF THE REPRESENTATIVE FROM DIRECTV THAT CONTACTED THEIR COMPANY FOR REFERRAL! I cant believe that Directv cannot supply the name of the technician that THEY send to my house. Poor. Scary. Unprofessional. Sad.
Please people, never use direcTV!
I managed to gain a since of composure in order to write this article, however I'm still pretty tense about the situation.
Basically, direcTV stole my money..everything I had off of my card. The worst part of it is that I never used their services before, I only authorized DirecTV to charge my card ONCE for my mother, and I guess she had problems with them so they charge my card. I don't believe this. Please people...don't use their services! It's just not worth your composure.
http://answers.yahoo.com/question/index?qid=20090220114245AAFPsIS
charged after cancellation
I cancelled n. F l. Sunday ticket for 2012 when I ordered direct t. V. So I would'nt be charged and now they are charging me, they say because there was a notice on my bill that says "if you wish to cancell to avoid payment, you must do so before the season starts" it dosent say I have to re-cancell but they say I have to pay 6 payments of 32.99 because I didnt notice that they were charging me an extra 32.99 for the month of july and august, but I did catch it on my september bill which I recieved today and called them immediatly. I was told that not only were they not refunding me the 3 payments of 32.99 but they were also charging me another 3 payments of 32.99 for something I cancelled when I ordered direct t. V. Service according to there represenitive whom signed me up. Please help me with this matter.
We had a thunder storm yesterday and now we are not getting a signal from the satallite. They tv does not work with out a signal.
My wife called them yesterday. They said it would be next sunday before they could get some one out here to fix it. We should not have to do without tv that long. Please contact who ever is necessary to get it fixed. It is in Rebecca Stevens name.
Thank you
Thomas Stevens
tens os thousands of people in Utah are very upset about the dropping of KJAZZ channel 14 in Utah. That is where we get a lost of Jazz games. Therefore, I know of a least 277 people that are going to switch to Dish Network, including me, if you don't coeerect this problem.d
every time we get bad weather rather it be snow or a rain storm we lose reception even if it's not a hard rain. We like direct T.V. because before we moved to our new location we never had any complaints or trouble with losing our reception with Direct T.V. We would love to keep Direct T.V. so if we could please get this problem resolved soon that would keep our expectations high with Direct T.V. Thank you Leland Ervin
DTV loves to dip into your bank acct. for what ever reason they decide to charge for anything. only thing you can do is cancel your debit or credit card and get new ones .
i've never been treated so badly by a company in my life.everytime i got an upgrade-they damaged something!i had to call a contractor to send estimates, picturs, everything..800.00 worth.no one called, no letter or e mail..when i finally reached dusty sears, she said-oh, they denied it.you can send a detailed description!lady, you have EVERYTHING i could possibly give you!they've stood me up twice(theres a 4 hour window so thats 2 whole days)!and the first time i heard from dtv about this was w week ago monday when they heard from the contractor.this is september.i filed the complaint july 23rd.this is ridiculous and i need some help.by the way, dusty-you're an idiot.
i have contacted a legal advisor about this contract with you. according to them, this contract was optional when dtv missed the FIRST scheduled appt w/out notice.again w/the second and third phone appts.fortunately for us, a contract is a 2-way street and dtv dropped the ball.i contacted a contractor about the damage to my home-he said 100. for labor and considering the fact that our floors are the original hardwood, he'll get back to me on the material.also, should we get "uninvited"guests due to the damage..we will be sending you(DTV)the bill to remove them.the phone calls back and forth are being recorded and have bee since august 10th.just FYI.also, the first DTV movie i ordered was supposed to be on you-(printed that out)-just another way that this company practices bad business
w/uneducated employees.everytime you talk to one, you get different info which is why i've begun recording the calls.thanks
this has been ongoing since july 25 2012.all i wnted was the fee i had to pay for this guy to damage my home.he left me w/only 3 working tvs, no home computer and damage to my home.i've given dtv approximately 3000. doolars over the last 14-15 months and they want to ARGUE and make difficult the return of a 49.99 install fee that wasn't even performed correctly.this is the DEFININITION of bad business and PURE STUPIDITY on behalf of this company.the case was 'forwarded' or 'upgraded' in status on aug 11.-it was filed july25..really? i won't hold my breathe for a call.dtv has YET to call me or keep an appt since 7/25.at this point, i want RELEASED from this contract due to the comeplete lackk of interest and/or comprehension by this company of both my programming, equipment and damage.i have a life.i will not sit thru another day waiting for you to call or show up when i have been repeatedly ignored, stood up and given totally false info by your representatives.fix the damage to my home-YES, i filed the claim, done what i was told(even the conflicting info)and WAITED thru at least 2 afternoons for you to show and waited for COUNTLESS phone appts.so, release me from the contract, fix my home, refund my 49.99 install fee for that idiot who screwed up EVERYTHING and leave us alone.
katherine shopshire
nd they want to ARGUE and make difficult the return of a 49.99 install fee that wasn't even performed correctly.this is the DEFININITION of bad business and PURE STUPIDITY on behalf of this company.the case was 'forwarded' or 'upgraded' in status on aug 11.-it was filed july25..really? i won't hold my breathe for a call.dtv has YET to call me or keep an appt since 7/25.i have contacted a legal advisor about this contract with you. according to them, this contract was optional when dtv missed the FIRST scheduled appt w/out notice.again w/the second and third phone appts.fortunately for us, a contract is a 2-way street and dtv dropped the ball.i contacted a contractor about the damage to my home-he said 100. for labor and considering the fact that our floors are the original hardwood, he'll get back to me on the material.also, should we get "uninvited"guests due to the damage..we will be sending you(DTV)the bill to remove them.the phone calls back and forth are being recorded and have bee since august 10th.just FYI.also, the first DTV movie i ordered was supposed to be on you-(printed that out)-just another way that this company practices bad business
w/uneducated employees.everytime you talk to one, you get different info which is why i've begun recording the calls.thanks
I just want to know what to do if they drop all of these channels! I am stuck in a contract and I only use dtv for spike, nick and especially comedy central! If they take a away my channels can I pull out of my contract?! I am paying for a good/service that they may/may not provide, so whee does that leave me in my rights to switch companies or whatever since what I originally agreed to pay for is being taken away? If my channels are gone in the morning...needless to say I'm gonna be pissed, might even have to get the legal system involved of it comes to it I suppose. Do the right thing!
Try getting off your fat ### and take a walk. Is TV really that important to you? Such a sad life you have.
After additional thought on this subject, I'm thinking we should pressure DirectTV to make a deal in good conscience.
Comcast owns Versus and it is my understanding they receive 18 cents per month per subscriber from DTV.
I'm gonna guess that 40% of the DTV subscribers has Versus in their package.
40% of DTV subscribers is about 10 million viewers x .18 = $1.8 million per month to Comcast (just for Versus)
Think about it, if DTV is paying 18 cents per viewer to Comcast and they want to double the rate, DTV only needs to raise the cost of the package 18 stinking cents. Big deal, it goes up a quarter of a dollar.
However, if DTV gets greedy after submitting to the Comcast rate increase, they could move Versus into an exclusive sports package that costs $20 a month more.
The latter would be screwing their subscribers, the first solution just passes the real cost on to us which would be the ethical thing to do.
I hope DTV does not...
(1) fail to make the deal with Comcast.
(2) become the villain while claiming to be the victim!
lack of customer service
This was a letter sent to Direct TV. Noone has even tried to help me out.. Because of them I was facing a financial penalty, non compliance eviction.
Dear Sir,
We have cancelled service. This was one of the worse customer service experiences I have ever had. When I signed up with Direct I was under the impression I would have either the tripod or the bucket for my dish. But not, The technician came to my home put a pole up on my porch ran wires accross the window edges, all over my porch were wires weaved in and out on the fence. Then they ran under my door, wires all over the floor and under my door mat. Several time due to declining eyesite and lack of proper installation I tripped on them. Now, after installing the satellite, the property manager told me I was not allowed to have these wires running across window areas and the porch. It was in violation of lease policy. So I called your company, " they dont use the tripods or buckets anymore". A technician came over looked at wires and left there was nothing he could do as he claimed. Spoke again with property management (David) and he said that Direct was not suppose to install anything without coming to the office first and letting them sign off on the job. This in their eyes was a violation on your part. I am an 81 year old woman who knows nothing about cable installment all I know is that if I will not change the scenario of this satellite I will be fined $100 or can be evicted. You on the other hand wish to charge me for the cancellation of contract..I feel that this fee for cancellation should be waived. I have tried may times to get help, but all just pass the buck. A technician came the other day and said he could not do anything. He did not even try to fix the cables that are running every where .. Needless to say I have tripped many times. I will submit pictures to you before contacting my lawyer regarding this matter.
Louise Caltagirone
My husband gave a payment of $131.25 on June 17, 2010 over the phone. This payment has not been posted as of today August 9, 2010. We have talked to numerous incompetent people that keep telling us the same story over and over again to fax over proof that we paid the bill. We had to dispute the charge on our bank card to prove we paid the account. Our bank contacted Direct TV and We received a letter from our bank stating Direct TV received the payment. The account remains the same showing we owe them $131.25. The sad thing about the huge Corporation is there is no Accounting department to speak to to fix this problem. We are at a loss and we are in the process of cancelling service with them.
Have had a run in with them as well. Kept their service for one week. Was supposed to be a bundle with Fairpoint. Fairpoint didn't show up so I canceled DTV as well. They have invoiced me for $400. I told them to take me to court. They did not keep their end of the deal. The can cram their $400.
unauthorized charges to debit/credit card
In july I canceled directv and in august I received a bill stating that owed zero. Three days later I received an email stating that I was past due. They claim I had unpaid payperview movies from a year ago and stated they would sent me a bill reflecting this. I never received a bill from them, but a week later I sent them a check for the amount due. Directv did not wait for me to send payment and without my knowledge or permission, they charged the debit/credit card on file for the amount due. They refuse to remove my debit card information from their records and I cannot change it online. Once you give them your credit/debit card information, there is nothing stopping them from applying charges even if you are disputing those charges. Do not give directv your credit/debit card information!
collector12234, get a real job, you know nothing about dtv and there shady practices so stfu
@@@@ Collector 12234
Excuse me, I dont want to think you are referring to me and if even you weren't I think the uneducated person is you, we are consumers trying to get express our rights against unfair business practicess not to bash on other people. You should be ashamed of yourself, and about calling me lowlife, please look in the mirror before you talk. Now, on the other hand, if that ugly comment wasnt meant for me, please forgive me and have yourself a very nice day.
Who is th!sman? It sound like he/she/it is a uneducated stupid low life deadbeat consumer trying to screw the credits again.
@@@ Jyee...
Im going through the same issue, I cancelled my account with DTV sometime in July, I paid everything I owed them, then I got a bill stating I owed $5.66 "Due immediately upon receipt"..I overlooked it b/c I thought I had already paid it, after this I havent receive anthing from them...Today I was checking my account online and realized there was a charge for $70.66 charged on 9/13, and then after further research on my account I also noticed the $5.66 had been withdrawn. I called immediately called them, and the rep told me it was charge for an upaid PPV fight back from 2009 that apparently hadnt been charged b/c it was ordered through my remote...seriously? I told them they had no right to charge to use my dc w/out my authorization and he told me about the Customer Agreement so I asked to speak to a supervisor, they were not cooperative at all...It makes no sense...it is total bull, how convenient to remember they forgot to charge me til now...I dont even remember 2009..Im someone who is very responsible about her payments and had they sent me a bill, I would have paid it or made arrangement, but instead they charge me without me know, what if I hadnt had any money in my account, who would have paid for the overdraft fees? So anyway, I get home and read the bill I mentioned above, and it does say they have the right to bill the cc they have on file if there's any pending balance...however, it doesnt say they'll do it without authorization or a final bill...Im super upset and will dispute this charge with Chase...and if I have to, I will move on legally. F U Directv...
this also happened to me, they said I ordered PPV movies totaling $70. They never sent me a statement showing these charges, and took the money form my bank account. I have called 3 times and asked for a supervisor and never get to speak to anyone.
installation
We decided to go withe Directv for satellite service set up everytheing and scheduled thee installation. We were given a time for installation 8:00 am-12:00pm on August 30th. We were up and waiting from 8:00 and waited patiently until 10:45 am before calling. When I called I was told that the installer was on site well I walked to the door as my husband was on the porch smoking and asked did he see the DirecTV truck or anyone out there he told me no and came in the house. Then was told by the customer service person theat if the installer did not show withein 20 min. I would be getting a return phone call. So within 10 min. I received another call and was told that the installer had been here and left because we were not home. NOONE ever knocked or came to our door! Now they tell me a supervisor will call me in an hour. So now I wait on a supervisor to call me. The technician lied about being here or ever coming here and now my service is postponed another day due to this. When asking for a time that the technician claimed he was here and there was no notes giving the time.
Installer was looking at porn on his iphone as I sat 7 feet behind him. Could have at least looked at it on his lap but obviously for my benefit displaying if over his right shoulder. Cancelled within 24 hours. Don't order if they don't screen their installers.
some major companies do not own all the groups that do installation work for them, the vast majority are subcontracted installation groups. I know most companies like Dish and Direct will allow you to file complaints against their installers and the installers, do get punished. In instances like this, if the installer's actions can be directly linked to a customer cancelling their account the company will inact fines against the perpetrating company to recoup losses. In this case Directv put out more money than you did to make sure everything was set up for you (per reciever something along the lines of 200 to 300 plus installation fees), if the tech's actions caused you to cancel and it is logged as a complaint in their system, the tech's company can expect expect a minimum $5000 fine.
harassment by directv dealer
I did nothing to this man and after doing my own research see that I'm not the only one who has been subject to his harassment. After deciding (Thank God) against a job interview after hearing such bad things about him and his co-workers I was proven right and even more thankful I made that decision because there is now way I would work for a person like this. Not to mention it was commission only and entailed calling people all day begging them to switch to Direct. He not only harasses me but is defaming my character when he does not even know me. He knows now that if he continues to harass me I will be filing a report against him with the Pickens County Sheriff's Department. I invited him to meet me in person. He obviously has an inferiority complex and is trying to make up for something by acting so crass behind the protection of his computer screen. What a poor pitiful fat man.
E-mail to me AFTER asking to please stop contacting me:
The things you hear that are negative about our company are most likely coming out of the mouths of people like you. Birds of a feather flock together
People that make appts and do not show
People that have the entitlement mentality and want things handed to them
People that have no ability to better themselves but expect others to do it for them
My advice to you is no matter what you "hear" always be a person of your own merit.
In other words, lead, don't follow
I wish you well in your endeavors. I have passed your email and response to my colleagues and fellow business owners. Maybe that should assist in what should happen happening.
May God bless you and your family
Andrew Byrd
Satellite Activations
America's #1 DIRECTV DEALER
E: [protected]@CallForTV.com
O: [protected]
C: [protected]
----Original Message-----
Sent: Friday, August 24, 2012 12:48pm
To: "Andrew Byrd"
Subject: Re: DirectTv Sales Position
Yeah, I heard a lot of bad things about the position and company and decided against it. Sounded like it would have been a waste of time for me too. Sorry you guys took it so personally. Please do not contact me again.
un authorized credit checks
On 7/25/2012 I received a call from a from a direct tv tech (Jun reyes) he was offering direct tv services. I told him I would speak to my wife then more likely get back to him the following week. My wife would shortly after agree to a contract service in her name a week later. A week or so after I would find that without authorization or consent my credit had been checked by this tech on 7/8/2012
I have been in the market for a home, and this is how I would find out about the inquiry. I would contact mr. Reyes asking him why an inquiry had been made on my credit without asking and more important how did he get my information to do such a thing. Well, I have had direct tv in the past, probably 4 year ago and he has kept my personal information. This is a tech mind you, not even an authorized sales rep! Not expecting me to call or find out, I presume by the long pause and slow response. He said " the reason for checking was, I wanted to see if you qualified for the services that I thought, you might enjoy" at this point i'm shocked and upset to say the least. I would then tell him that what he has done violates fcra, my rights as a consumer, sales practices of direct tv and more important it's illegal! He would later say he was sorry and said he would not do it again, but for me that is just not good enough nor do I trust any of what this individual has to say since he has employed illegal tactics.
I would later speak to a man named paul who claimed to be the boss, a man whom I have met during the installation process. At first paul would pretend not to know why I was calling, but when I stated that I just to inform him of his employee's (Jun reyes) actions and that I want him to do something about it, he would respond in a very defensive fashion by saying, "well didn't he say sorry already? I told him to say sorry, so what's the problem?" obviously, he knows full well what had transpired and just don't get it. I would end the conversation by stating I would be reporting to direct tv corp and every agency possible to make them aware of the situation.
I have since put my credit and bank account on fraud alert with efx, epr, etc filled with the local bbb, ftc, direct tv customer service and this week certified letters will go out to the president, vice president of direct tv in el segundo ca. And greenwood village co.
I am in fear that my good credit along with other hard working unsuspecting people is in jeopardy with these individuals.
Imo I believe that I am not the only one this may have happened too or the last, just the first who may have caught it. I also believe these individuals and there co. Need to be held accountable for there actions and direct tv should disassociate them selves from contractors like these. Identity theft is a very serious crime and this is also s how class action suites form, suites which I will be also be looking into if something significant in not done about this matter.
So, if you live in las vegas and considering direct tv and come across these individuals do not have any dealings with these people and check your cr asap chances are they already have!
deceptive trade practices
I'm looking for others who know that Direct TV used deceptive sales tactics and then reneged on their deal, verbal or written, after service was implemented. I would like others interested in filing suite to join me against Direct TV. Contact me at [protected]@yahoo.com
thanks
AK
The complaint has been investigated and resolved to the customer’s satisfaction.
After signing up for Direct TV, signal stopped arriving to one of our television sets. We called the company, they tried trouble shooting and couldn't figure out what was wrong and so they said that we would have to pay $50 to have a serviceperson come to our house to "fix" the problem. Otherwise, we could sign up for a 5.99 per month "service agreement" for at least 6 months.
Nothing in the Lease addendum that was provided to us at sign up made us believe that if the Direct TV stopped working that we would be required to pay above and beyond our monthly fee to make it work. Apparently there was some other adhesion contract that wasn't provided until after signup when we received our first monthly bill. I have not checked to see if that contract notified us of this. Even so, we didn't receive that document until after the 24 hour cancellation period had passed.
As I explained above, Direct TV uses highly deceptive trade practices. Furthermore, their service is poor as the television will frequently go out during a rainstorm, they don't have an easy system for on demand programming, as does regular cable. Finally, their interest in assisting customers who are still within their contract is nil. I will be cancelling the service as soon as the 24 month contract period expires. If you are considering cable service, I highly recommend against Direct TV.
I agree 100%. I have had problems since day one! I will do anything to help! Woman just hung uo on me cause I said that it would be easier to get obama to come help me fix everything. Biggest mistake I ever made was changing from DISH this past July 26. NOTHING has been right with ANY of it, including billing, technical, equipment or anything. I'm gonna cancel my card and get rid of them.
Boy theey took me too. I had a price quote for 39.99/monthe and theen thee fees came. My total bill was to be 68.99/monthe. Well bad went to worse. They didn't want to run a line for thee 4the tv so I never did get it hooked up. Yes, I did get charged thee 6.00 even theough I never used it. Nice talking to customer service and trying to explain theat you never got thee box hooked up so why was I being charged, . Nice people. gave me 2.00 credit! Took 2 different tech to get it hooked up but wait, theey couldn't get it hooked up to thee internet. My friend came over and did it. NICE! Ok, got thee first bill was 69.15. ok theat is good, but wait theen I got an email stating my bill was 74.24. Called yet again. theey said theey tacked on a protection plan so theat was why thee bill was at 74.24. Ok just got theis monthes bill. Now it is 79.95. Called spoke withe 3 different supervisors. Said I was being charged extra for hd. What thee crap! I tried to explain not paying, theat my bill was to be 68.99 minus thee 6.00 for thee box theey never got hooked up, . That went exactly nowhere. I asked theem why I was being charged more now, . theey said I was now being charged an extra 10.00 for hd sevice. When I signed up none of theis was told to me and I tried to explain theat to theem but, I am a little fish in thee pond. More fees! I will never get Direct Tv again or recommend theem to anyone. I am stuck in a 2 year contract withe theem unless I pay a termination fee. If anybody has any ideas on what I can do, please let me know. my email is jjcbursell@yahoo.com
yes i was promist movie chanell and a set price on the pachage and they reniged on the deal and said they did not have that kind of pachage now they want to charge a termination fee of 400.00 i think i did the right thing and cancelled my card when i cancelled them
I am always having problems with the equipment failing and when I call Direct they want to charge $49 to send out a technician to fix their equipment. I am paying for the service, paying for the equipment and now they want me to pay to fix their failed equipment. I am all for a class action. Let me know what I can do to help.
unauthorized withdrawal on money from bank account
Direct TV did an illegal unauthorized withdrawal from my bank for $766.68 for service and caused NSF in my bank account along with my house payment to be returned. After days and hours logged of calls made to get resolution I still have only gotten back $267.00! On hold, Transferred to representative after representative and no resolution! Story after story along with lie after lie. Terrible service! I need help!
The complaint has been investigated and resolved to the customer’s satisfaction.
We have been going through this crap for over six months now. We found out will sitting in a restaurant try to pay the bill, we were broke. In Nevada you go stait to jail for defrauding an innkeeper. They cleaned out our account 3 different times for an excessively large amount of cash. To add insult to injuries we supposedly owed the 200$ for service that we never got and equipment that we don't have. To make a long story short they have wiped us from the planet. No bank account, no credit, no check cashing without paying large percentage to the cashing agency. No trying to find an attorney to sue for 100 Billion dollars$$$. Anyone care to join me? Its not about the money anymore. [protected] my personal phone number Thats how serious this matter is to me.
i have been going through the same thing the last 3 months with them best thing i can say is go through your bank and ask to dispute it. i still have yet to get money back from direct tv . called my bank today and took care of it in 15 mins. where i was on the phone with direct tv over 35 times hearing reason after reason why i haven't got my refund back i would say at least 16hours all together... after a few calls if they don"t fix it stop wasting your time go through your bank
They have done the same thing to me on 9/5/12... just starting the dispute now...after reading all the comments on-line I regret trusting this '180, 000+ Satisfied customers corporation' Their customer service reps may have 2 weeks of training but it isn't hard to give cookie cutter crap answers and cut and paste email replies... If you have any helpful guidance to assist me on fighting these guys please let me know!
Go to your bank and ask to dispute the charges or file fraud charges against DTV.
direct tv installed a 4' satellite dish in front of a window with an ocean view
So pissed at direct tv. We weren't paying attention to where the guy was installing the dish (Which is 4' wide). He placed it right in front of the kitchen window, which had views of downtown honolulu and the ocean. When I called direct tv and asked that they send them back out to move the dish over 8' they said we would have to pay $50. What kind of idiot puts a huge dish in front of a view like that. They called the installation company and their reply was "that was the only area that the technician could get a signal from. " what a crock. We have a flat garage roof, with open sky. He was just lazy and didn't want to carry the dish and cement blocks any further than the edge of the roof. Needless to say we wont be recommending direct tv to anyone, because of this.
The complaint has been investigated and resolved to the customer’s satisfaction.
I don't see any ocean - just some shacks and telephone wires. Whattya talkin about?
not honoring agreement
Our family recently went from a two income family to a single bread winner. We needed to cut costs fast, so I had to cancel my directv subscription. When I called to cancel, I asked the woman if she would waive the cancellation fee of $60, and she agreed to do this. Wouldn't you know they now don't have any record of it, and are charging me anyway. When I called customer service, all they did was keep me on hold forever and tell me that was in my service contract. They made no effort to find a recording of the phone call in question, or ask the operator who took the call, or anything. Just because someone didn't write it down doesn't meat it didn't happen. So i'm really annoyed, and when we get back on our feet, i'm no longer going to give my income to directv.
The complaint has been investigated and resolved to the customer’s satisfaction.
return of equipment
I canceled my Direct TV account because it was too expensive. Direct TV sent me two boxes to return their equipment in. I mailed their boxes with the equipment 3 days after receiving them. Two weeks later they charged my credit card $241. for the non returned equipment. I called to complain and they told me that in fact they had received the equipment in plenty of time and just forgot to log it all in. The said they would credit my credit card within 5 days...That was two weeks ago. I am paying interest on the charge, they are earning interest on my illegally obtained money...These people are incompetent at best and thieves at worst.
Don't do business with Direct TV...
Dispute and tell your CC company not to let them bill that card again!
Hopefully they will return your money soon, if not file a dispute with your credit card co.
customer service
I have had service for less than 2 months and their equipment has gone out and they are not sending anyone out to replace it for 5 days. I asked them to quit telling me what their computer said and call their service department and ask them to fit me in and they said they do not work that way. I talked to 2 supervisors and they act as if they could care, I told them I can not walk due to surgery and must remain in my bed or a chair ( and the Olympics are on), they do not care I am not a priority they have me under contract now, by the way I asked to be let out so I could find a company that would help me and they said no way! DirecTv doesn't care about their customers at all!
i have been a loyal Direct-V customer for almost ten years. I have lost the channels including, cloo, weather, soap, and now my favorite Saturday afternoon westerns on the Insp channel. But my rate increases have not been lost. I'm not really sure who is running the show at Direct-V, buts its clear they are out touch with the consumers. I will be shopping for a new provider. Oh yea I had to watch Saddle up Saturday at my Moms on TIME WARNER, can you hear me now.
I switched from Charter Communications in September 2007 so my husband could get the "Sports Pkg" that DirecTV offers. What a mistake! I can't go back to Charter because DirecTV made me take a 24 month contract!
I left my husband 3 months ago and had DirecTV moved. It has been such a problem since getting customer service, can't get an online account set-up. It keeps showing the previous acct activity but they can't change it and wants to know why I want to change my account number? I said, Well it would be nice to have my "current" account show up so I can view my statements, pay my bill, etc.". But they couldn't change it.
My HD channels keep going off...just a black screen. They can't seem to get that corrected either.
When I call I spend at LEAST an hour and most of the time MORE on the phone just waiting for a CSR.
They have no other contact information listed on their Web Site so you can write a letter or anything.
I WANT OUT OF THIS CONTRACT. I've got til Oct of 2009!
I actually really like my DirecTV service--have had few problems and if there are any they can readily be fixed. What I do have a problem with is their customer service reps who are clearly in Calcutta or something.
I'm not some xenophobe. I love foreigners...at my cocktails parties...NOT when I'm trying to explain a problem or issue in customer service. They respond like "Hindi Robots" as they are trained to repeating in monotone "yes, m'am, " "no, m'am." And it's infuriating on a human level but also on a socio-economic level. This country is in financial dire straits and DirecTV is so inhuman as to hire foreigners for cheap labor. I'm sickened by this. I am going to be shopping for a new satellite/cable provider.
Called today (7/4) because I'm not getting a signal. I lost my power last night and the electric crew had to move my satellite away from the meter box. It was installed literally right next to it when they had a lot of other spaces on that same way to install it. Granted, it's Independence Day, but the first appt. I can get to have someone check it out is Thursday, 7/9. When I asked to speak to a supervisor, I was directed to a cold woman who was nasty and disrespectful. She asked if I'd like to be transferred to the cancellation department, but advised that I would incur a penalty because of my contract. She also advised that it will cost me $49.95 for the service call. I explained that the problem was with where they installed the satellite. She responded, "you signed the completion order, didn't you?" Well actually I wasn't at home when it was installed. With the amount I pay them each month ($140+), I would expect better, more respectful service. I can't stand dealing with these people. Awhile back they took it upon themselves to switch me from a paper bill to an electronic bill, and then had the nerve to charge me a late fee when I didn't pay my bill on time. I explained I never received it, and they sell, well we sent it to you via email. That's ###.
And another thing, every time is sprinkles I lose my satellite signal.
DON''T SUBSCRIBE TO DIRECTV -- YOU'LL REGRET IT.
I have been a Driectv customers for over 8 years...I have 3 recievers and one has not worked in over 2 years...I have called Directv and tried to get upgrades and tried to get them to review our services but due to the fact that we have been a good longstanding customer they can not help us...If however we were a new customer we could get all new equipment at no charge and we could get discounts on all of our servicesand tey would replace our sucky reciever that doesn't work...Is there something wrong with this picture? Screw the good dedicated customers and cater to the new customers... That is what I am being told...DirecTV needs to get there head out of their ### and take care of the customers who have made them what they are today...
Directv has the WORST CUSTOMER SERVICE EVER!
EVERYONE SHOULD CANCEL!
DIRECTV REPRESENTATIVES & SUPERVISORS ARE PIECES OF CRAP WHO COULD CARELESS ABOUT YOU (THE CUSTOMER). MOST OF THE TIME ITS JUST THE TONE YOU TALK TO A CUSTOMER WITH. IF YOU (THE REP) CAN JUST SHUT UP LONG ENOUGH & LISTEN WHAT THE CUSTOMER IS COMPLAINING ABOUT, THEN MAYBE SPEAK WITH FRIENDLY HELPING TONE YOU MIGHT WOULD WIN THE FIGHT, BUT THE MORE YOU THE REPRESENTATIVE RUSH & GET OFFENSIVE WITH THE CUSTOMER WILL JUST LOSE YOU ANOTHER CUSTOMER. EVEN THE NEWS SAID DIRECTV HAD THE WORST CUSTOMER SERVICE. DIRECTV SHOULD BE LISTENING...ESPECIALLY IF THE NEWS COMPLAINS ABOUT YOU.
EXTREMELY UNHAPPY WITH DIRECTV & HOPES ONE DAY THEY SHUT COMPLETELY DOWN...HA!
My number 1 worst vendor - getting just like AOL. Lies, deceit, worst customer service EVER..
As soon as my contract is up ...BYE BYE !
I disconnected from DirecTv [protected] and - after an unnecessarily long termination phone call where the customer service rep quizzed me on why I left and would I return as a customer if they offered blah blah blah (non of which they offered while I was a loyal customer)- returned their receiver and access card on [protected] in the box they provided. Got 2 statements afterward showing no balance due. On 03-15-2011, they sent a bill of $4.23 for a PPV movie dated 01-28 (no year.) When I called to inquire, I was told it was rented/viewed 01-28-2007, more than 4 years earlier. Since their on-line statements only go back two years, I had no way to show that, either I already paid, or that (as I believe) the movie was a "free" rental they offered to promote the PPV service. No matter whether I paid for the rental or not, billing for services provided 50 months earlier is certainly not going to convince me to reconnect.
Why are you screwing over the long term customers that made you what you are today? I believe Krystal stated I had been a customer since 2003, I was looking to lower our monthly bill, AND get our outdated antiquated equipment replaced. The only way I could do that was to cancel my service and become a new subscriber... Krystal indicated that she understood and that she would process our cancellation. NEVER did she indicate that DirecTV would not allow the following.
So I cancelled my service and had my wife activate a new account so that we could get the whole home DVR service (tired of the 'record one, both or cancel notice), and new receivers and reduce our monthly cost by $20-30 while getting a greater DirecTV experience. Today you folks call and cancel our installation and accuse us of being 'criminals' and that DirecTV does not allow this and that we will now be without service for 24 months before we can re-subscribe.
That is a nice "Thank You for being your customer for so long".
Why can't LONG TIME subscribers get receivers and equipment upgrades (AT RESONABLE INTERVALS). Even the phone companies do that.
Our old 2003 Hughes RXs won't do HD, the DVR does 2 channels. Luckily last visit (DVR install) the technician put in a DTV antenna to replace the original DISH antenna that we had to use since our move in 2007.
So again I ask, "Why are you shafting us long time subscribers when you offer such a grand deal to new clients?"
BTW, when you deny an install when your own CS rep does not indicate any inpropriety and then infer that we are criminals for attempting this 'fraudulent act', we usually end up in the legal arena. Which will be fine by me, I can't wait for Dish and the media to get wind of this one.
So, there you have it, one VERY pissed off, dis-satisfied customer.
Likely no one will read this and we will get screwed by a company we have supported and made the premier sat provider on the planet. Unfortunately you forgot who put you there. Read my blogs.
Communicating with DirecTv customer service is like communicating with a fourth world country. After one boiler room phone call, which includes 5 or 6 transfers, supervisors and ultimately, the sound of a disconnected line, I end up feeling as though I've left the Twilight Zone. I was even hung up on once because I had not decided whether to switch my cable company yet and did not want to give them my credit card until I had made my decision.
Corporate must be fully aware, but continues to encourage this type of non service, because they can. DirecTv is enjoying a captive audience, which includes little competition for its product. If I do not care for a particular brand of appliance, or their customer service after my purchase, I can choose to bring my business to at least 10 others. Not so with TV.
The day more options of TV service are offered besides DirecTv, cannot come soon enough.
DirecTV In-depth Review
Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.
Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.
Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.
Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.
Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.
On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.
Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.
Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.
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now I am the big loser in all of this and they still say, oh well!Recent comments about DirecTV company
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Chase Carey email - bounced back as undeliverable:
Subject line; $238.27 Credit Reference #[protected] Account # [protected]
Hi Chase,
I am having an unbelievable time with your company. You sell us your service knowing that we are Canadian boaters who spend our winters in the Bahamas .. you charge us $200.00 upfront as we do not have a US credit rating (which we were to get back $5 credit per month) .. you have no access to your 800 number from Canada.. we have trouble with our service in the Bahamas and after a BBB complaint due to the lack of your response .. you cancel our service .. when we ask for our monies back .. it takes way too many calls/emails with no resolution when we are in the Bahamas .. has to be via phone that will stay connected for a long period of time.. so we wait until we are back in Florida .. after 4 calls talking to various of your representatives .. including your fraud representative, we are told that we will be getting the $238.27 refund back ($180.00 being the balance of the credit deposit) .. and that they would credit the account that they have on record .. that was April 5th.
Nothing shows on our credit card account, so I email you and am told that you sent a $58.27 cheque to the Daytona Marina where last year we stored our boat while we were in Canada.
Now .. we are being told that we are not going to get the $180.00 back .. see the emails below!
I cannot believe that a company like DirecTV is in such a financial condition that it has to keep deposits of this nature .. and does not better handle accounts that you CANCEL!
We have paid you approximately $700.00 for 4 months of TV service received on our boat!
I would really appreciate your assistance in resolving this matter.
Regards
Rhoda Gerard
Directv runs a scam, they get you to send back the equipment after your service contract ends, but then claim they have not received the equipment (even though a tracking number proves delivery).
As a result they bill you several hundred $'s for their inefficiencies.
Be warned, they have tried this on other customers.
DO NOT SIGN UP WITH DIRECTV.
They will con you!