DirecTV
reviews and complaints

on may 15th I signed up for a bundle package with att and direct tv. . on june 29th i called to find out why direct tv hadent came to install. My credit was hit again and was told they would call me back to schedule an appointment. it is now August 16th. I still do not have direct tv installed. Am informed i do not have an active account anymore and would need to have my credit hit yet again (this would be the 4th time att/direct tv would be hitting my account in 3 months). I am livid and would like to file a complaint with this horrible customer service.

I have been a direct tv customer for years. Recently I ask for my bill to be lowered. I was told that 140 would be my total monthly charge. My bill comes in and it is 253 I called and they were rude and said it was charges and taxes. I explained to them I was told 140 taxes and fees included. Now service is disconnected because I can't afford that and they charged be another 255 dollars. So now I owe over 560. I call and the "specialist" told me I don't see on screen 140. and that equipment fee is 90 a month. She said she cannot listen to my recorded message that I must talk to her supervisor I held on the phone for 40 minutes with no one answering the phone.. This is taking advantage of people and should be stopped. And guess what? They can put on credit report negative feedback and on your report. So I want to have a refund of the charges exceeding over the 140 I was told was total monthly fees.

I reveived my bill 3x more of what i pay a month. For a ridiculous bill of year 2015 after 2 years they arw charging me for nonsense things! I spoke to one of the reps and he doesn't know what to tell me her transfered me to the manager
I spoke to the "manager" and hes very rude and not reasonable. Overtalks above me when im speaking to him i asked for his worker number nd didnt want to provide it to me.

Ordered Direct TV service from Costco, and bundled the account with AT&T. On MyAT&T webpage the install was scheduled for 8/15 between 8am and 12pm. No one showed. Chatted first with Direct TV people and was told by three different people that they showed it to be scheduled for 8/16 and were not sure why it said the 15th on the website. Finally I received a call from someone who claimed to be a supervisor, and they told me that someone would be at my home in 45min to install the service and that I would receive an email about being compensated for my trouble. After about 1 hour and 20 minutes, no one showed up. So I called again, only to be told again that the service was scheduled for 8/16. And once again I was routed to someone who was supposed to be able to help me. She said that they could not reschedule my appointment but I would be given $100 credit for my trouble and that she would send me an email to confirm this. She could not figure out how to get an email to me and ultimately said there was nothing else she could do other than transfer me to the basic customer service so that I could request they they transfer me back to her department, which sounded a little strange to me. After an hour on the phone with just her I was debating whether it was even worth it to do business with these people anymore. But ultimately I asked her repeatedly to transfer me to someone who could help. She transferred me to sales where the lady said they only thing she could do was give me the direct line to the pending services department. Keep in mind the sales person was they only person that I spoke with in the United States and the only one I could easily understand and the only one who was sympathetic. I called the number she gave me and got put on hold for 20 min until I got hung up on. At this point I had to take a break because I was so angry. Finally called the number again and got someone who was almost helpful. Unfortunately, he told me that the girl who I was on the phone with for an hour apparently went ahead and canceled my order. He took a lot of time to document the whole thing, but said that I would have to start all over and place the order again. I told him unless they can make it worth my while I am done at this point. He said that he would transfer me to AT&T with all of the documentation and that they could give me some form of compensation on my existing AT&T account. Well he transferred me to the wrong department and I got hung up on. This company is the WORST!

I was just getting off work When I received a phone call from my wife saying our services were disconnected.so I IMMEDIATELY called the direct t.v. automatic payment center.I was going to pay the past due fee.of $199.?.
But when the system asked me if the entire amount of 403.45 would be paid today I immediately said NO.
When the call was almost done I received a text from my bank as I always do when I make a purchase, stating that I've just OVERDRAFT.My heart started racing.I then pulled my car over and asked to speak to someone.which I did and they assured me my money would be returned immediately.I am in a position that i can't have anything negative in my credit.Because I'm in process of purchasing a house.I then waited as your representative said it would be put back immediately.it didn't go back by the next morning.So I called the bank to please send me a copy of the OVERDRAFT fee I received due to your company mistake.in which i have just received it.I would really appreciate if you took care of this OVERDRAFT fee.Due to I gave NO consent to that amount.Nor I would have ever given that consent.Because I knew I didn't have the funds to pay the amount your company dismissed from my account.I would really really appreciate if your company took care of this matter Immediately.please GO back on recording if necessary.Thank You
Bertrand Mitchell

I signed up for a bundle of internet and cable together and this never happened. I left my prior cable company to get a lower rate because I am a single mom and cant afford a lot. I was promised a bundle, but am being charged for each service individually, which is a lot more then what my prior company charged. I cannot seem to get any help at all from Directv. I have called and been placed on hold for over an hour each time. I am new to Directv, so this is a very bad experience and would never recommend this company to anyone.

I looked on my account online and found that Direct TV. had charged my credit card $107.47 on July 13th 2017 without ky knowlege. My credit card number is [protected] Kenneth Chambers, My cell Phone number is [protected], you may reach me at any time on this phone number. Home number [protected]. I had another card issued to me some time ago and I would like to see it removed from my charge card please.

Spoke with a sales rep on Saturday by the name or Mark Hendricks. He told me that he was running signing up new people for sevice for 67.00 a mouth out the door no deposit or credit check needed. We where signed up for the chose plan and the nfl ticket along with stars and H.B.O movies free for the first three mounts of my 24 month plan. We signed all the paper work and where told hook up would be Monday between 12-4. On Sunday at 12 Mark called me to say before hook up i would have to pay 300 before they can come out but if I called direct tv the free would be dropped. I then called and spoke to a Nichol how cenfomed my plan buy said that there was a deposit needed of 149. That's twice i was laid to about any deposit. I then was sent to a super viser who made me run a credit check that's the third lie by them. I was then switched to 27 different people and six different depoments though the day and was laid to save times and had my credit checked 8 times. I'm sick of the run around and the lies. I want the services I was promised to by Mark Hendricks and Direct t.v

I have had the same on demand issue since I switched over to Directv from Uverse back in April. I get an error message telling me "Sorry, the items you searched for cannot be found" when I attempt to watch a series show from on demand. It us so frustrating tjat I pay to have this service and all tech support says is they know about the issue and they are waiting for a fix. Is this a way to conduct business. I'm ready to switch! Escalation reference number [protected].
And your customer service department is HORRIBLE!

I have recorded old seasons of Project Runway All Stars to watch now. No matter what season I've chosen, I am able to see about 5-7 minutes of the show and then I'm kicked out and get an error message that there is a problem retrieving the information. I can then start the next episode in the list and the same thing happens.

Likewise, if I watch several hours of saved programs, I am likely to be kicked out and unable to watch ANY LIST programming.

It is very annoying, and I am pretty sure that when my contract is up and will NOT be renewing. I am thinking of giving up cable/dish altogether. I watch old programs, because there is so little worth watching in the regular lineup of programming.

In February of 2017 I had to renegotiate my plan so I wouldn't be paying more than $60 a month. I spoke to a cs rep. She said she was able to get it for less than $50/month. I said great. March bill was less then April my bill jumped to $90. I called and they said whom ever I spoke to neglected to add equipment fees. I cannot afford this cost and furthermore if I chose to cancel I would have to do a early cancellation fee of over $200 for a service I was promised for less than $50. I got the issue somewhat resolved but then I decided to cancel for good since cable isn't necessary. I called to cancel and was told there would be an early cancellation fee of $120 and that is what I was responsible for. I expected the bill to be $120 and found my final bill to be $200.99. I called to ask what happened and they said I had to pay my current bill. I cancelled before the month ended and I was told I was billed up to July 19th. So if that's the case why not prorate plus the bill says it's from 7/31/2017 to 8/3/2017 when the service was cancelled on 7/31/2017. I asked to speak to a manager, the guy on the phone said it will take 30 min to an hour. I said ok. He came back and said there was no manager on staff tonight. I find that hard to believe. Nothing is resolved and I am very upset. The first bate and switch was the first claim that my bill was going to be one thing and ended up being extremely higher than what was discussed. Then I couldn't cancel since I apparently signed on to a year agreement for which they violated the terms. Now my final bill was supposed to be $120 and they want $200.99. I forgot to mention that they included in my recent bill nfl ticket. Nfl ticket hasn't started and why would they automatically add it onto the package when I didn't call to get it. These people are awful.

Account No. 3054996 Confirmation Order No. [protected] Phone No.[protected]
My name is Geraldine Jones and I am not a satisfied customer.

*July 10, 2017 I was contacted by an agent, at this time I set up with your agent to receive the bundle package (Cable, Internet & Phone) for two (2) T.V.'s.
*Same date I explained to the agent I need everything done the same day (cable, internet, phone). Was told by agent that would all be taken care of and the earliest date for installation will be on Aug 8th between 8 am & 12 noon.
*Received several (4) phone calls from different agents confirming installation & order.
*Aug 8, 2017 Technician arrived at 7:15 am (early) to install dish & cable, told me he had a order for one (1) TV. I explained that I have two TV's & the order was for 2 TV's. I then asked about internet & phones service was told he doesn't handle internet & phone I would have to call and make other arrangements for internet & phone. I said I need them all the same day & was told it was taken care of, he explained (very politely) there is nothing he can do about internet & phone He left there was no installation.
*Same date 8-8-2017 at 7:30 am was unable to reach customer service until 8 am. Explained situation to agent he was polite & helpful said order only shows 1 TV. He corrected the order for 2 TV's then placed me on hold while he tried to contact Century Link for Internet & Phone installation. I was disconnected with no call back.
*Same date 8:35 am - Spoke with another agent had to explain the whole situation over again he saw the order for 2 TV's was imputed into system. I was then told that I had to wait till next day before a technician could come back out to install dish & cable and I would have to contact Century Link as to when they could come & install internet & phone. I was not happy with this arrangement I should not have to contact Century Link when I was told all this was to be taken care of back in July when I placed the order. I asked to speak with a supervisor, was told (politely) that he could handle the problem and I did not need to speak with a supervisor. He then proceeded to ask me several questions, I answered questions but, was still told and given the phone number to Century Link. I again asked to speak to a supervisor was told supervisor was in a meeting and I was placed on hold. After several minutes was told supervisor was leaving meeting to come speak with me.
*Same date 8:56 Speaking with supervisor (Kelly) Had to explain whole situation from beginning. She said I would be rescheduled for cable installation the next day between 12 & 4 pm and that Century Link would have to be contacted as to when they could come & install internet & phone service that may not be the same day.
*This is totally unacceptable to me when I was told in "July" everything would be taken care of . Here it is now " August" I have already wasted my morning from 7:15 am to now 9:00 am missing time from work and now you want me to miss tomorrow between 12 & 4 more time from work and still yet another date more time, for when the internet & phone is to be installed. No keep your service. How can I have faith in your product/service when I am having this much trouble just to get started. What happens if I went with your service and something was to go wrong?

I have been a direct TV customer for over 13 years. I switched to dvr and updated my boxes and all I have is the 2nd level package. My direct TV bill has now become ridiculously expensive. My bill went from being $104 to being $180. This is crazy and I can't afford to pay this much money for basic cable! Bottom line direct TV needs to lower their rates and fees or they will continue to lose loyal customers like me. I have no premium channels so it makes no sense for my bill to be this high. I no longer have cable because of the ridiculously high direct TV bills. They need to seriously and quickly reevaluate their prices before all of their customers switch to dish network.

I called a service representative for Directv, and I was explaining to the girl about how I can get more time to pay for my bill so I wouldn't get any late fees. I told her that if she couldn't do anything that it was okay, i just wanted them to be aware of my situation. She asked me to hold and in the background I heard a guy arguing with the same girl I spoke to and what I heard him say was him telling the girl to "make it sound good!" . After i heard that, I really dont feel comfortable speaking to any of them. I feel like im getting lied to, it was really unprofessional and unpleasant!

Last Thursday my husband and I were shopping at our local Menards and were stopped by a representative selling Direct TV. I told him at first that we weren't interested, but my husband started talking to him. In the conversation, my husband told him that we camped. He went on to tell us that if we switched to Direct, all we had to do was to take our Genie box from the house, plug it in to the tv in the camper when we got to our campground and we would have all of our channels.

I mentioned it to the technician and he said that we may need an additional box, but to call Direct. So I called this afternoon and was given a phone number, which I called. I was told that it cost over $1000.00 to have a dish mounted to my RV.

When I called customer service back, I was given the run around and was basically dismissed. They kept telling me to call the RV customer service and they could tell me what the additional cost would be.

I told her that my complaint was that I was lied to by someone representing your company when I was told that all I needed to do was to plug in the genie box to my RV television.

I contacted directv to simply remove the nfl sunday tickets. Thats it... Real simple... Or so I thought. The agent tells me he cant remove the tickets. They are free for a year. I told him that im aware of that and to please remove it, i dont care of they are free. He told me he could not and to call back in a year. I kept requesting as he CONTINUED to force this crap on me. I asked for a supervisor. Lo and behold, he all of a sudden can remove the tickets. Interesting
-___- i told him dont even bother please get a supervisor. He hung up.

Of course! I called back. I asked the next agent what the previous agent noted... She states the note says i called in about nfl tickets phone disconnected. (Funny) i immediately ask for a supervisor which she attempted to deflect for the 30 min duration time of the hold time for the supervisor amd of course before that. She also attempted to convince me to keep the tickets for the year. (Sigh) she also threatened me with long hold time for the supervisor.

Finally... Finally a supervisor (Elizabeth in Billing employee # provided AL921Q) came on the line. She came on ready for war because she kept cutting me off not hearing me out about my previous treatment amd ultimately gave me just as bad customer service as the last 2 agents. I asked what the first agent left in his notes. She told me she couldnt provide that information. I told her the previous agent did though. (Mind you i had problems with the installation a few days ago and was hung up on by another agent) it is 7/29/17 i was told that she removed the tickets and i would be contacted in 5 business days by an account management specialist for detail about my complaint. Why do i need believe this..

Their customer service is so bad i am certainly contemplating on canceling this [censor].. I am well within my 30 days to cancel. If ever i have to call i know that i will receive the same treatment.

I would like these calls reviewed.

April 20, 2017 had direct TV installed. On April 27, 2017, when phone and internet installer came, we found out that they could not deliver the internet speed and service we were promised so we tolsd him to cancel. Apparently he only cancelled phone and internet, not the TV. We did not discover this until bills continued to come from Direct TV for service we did not have affter April 28th. when we had Spectrum service reinstalled.
I have spoken to at least a dozen people on 4-5 occasions trying to get this matter settled and am assured every time that it has been taken care of and that I owe nothing, yet I keep getting bills. I don't know how to stop this, and I am afraid that it will ruin my credit as they keep charging me late fees. The does ot appear to be anyone with this company who knows what they are doing, and I would advise anyone considering doing business with them to BEWARE! Don't do it!

I have been waiting for a month to get direct tv installed and when the installer arrives, he is rude. Tells me that my dogs need to be put upand that he connotation install any of my upstairs TVs because he cannot go on my roof. Then try to sell me a wireless box for $100 more. I definitely see the difference in customer service since At & T has merged. I never had a complaint before and was a loyal customer

On 6/22/16 I signed a 2 year agreement thru Costco for directv. The sales person said that my billing amount would remain the same for 2 years. 12 months later my bill is $40 higher per month. when I asked why I was told it is because i do not have at&t cell service. that the discount would be reinstated if I got at&t service. This is totally unethical. Neither costco or directv will honor the contract I originally agreed to

My name is megizellian woody..I had my credit score ran by a bank In attempt to purchase a home for my family..I was so humiliated and heart broken by the surprising news that direct TV has an outstanding bill in my name showing on my transunion credit score..I have never signed my name on any paper work with direct TV in my life so how is it possible that I owe anything to them?this account is concerning a woman by the name of April Jackson..account # [protected]..As you can see, my name isn't on anything..customer care is telling me that she called and gave them my SSN and name months after she got service in HER NAME as an authorized user..Miss Jackson was my lady friend at the time and I would come over to her home often so I guess she figured adding my name to the account was a good idea.she was totally wrong for doing that and giving you all my SSN without my convent..yet and still, regardless of her adding me to the account as an authorized user, how can direct TV illegally accept my personal info from Mrs.Jackson without my consent and knowledge?Now direct TV is illegally charging me for a $685.04 bill..this factor has caused me to not be able to purchase a home for my family..this situation has brought on alot of pain and suffering for me..My name, Megizellian Woody is not on the account in question and I had nothing to do with the account or service..Direct TV did not run my credit to see how much the installment fee would be.they did a credit check on April Jackson..this is a very serious matter to me and I need this debt and negativity removed from my credit score very soon..I will be forced to take legal actions if not..