Direct TV / billing dispute
Hello, I have had Billing problems with Direct Tv for over a year, ( they charged us for a football package! We never watch football!) When I finally get it resolved, new problems accursed and we finally decided to canceled our services. Well couple of weeks went by and we got a bill for over $300.00. When I called they said that I had canceled our services and their was an early termination fee... WE HAD BEEN WITH THEM FOUR A LITTLE OVER 4 years! The person that helped my told me that I had ordered a new DVR! I then told him that we called a technician, because our box was not working, He then told me that he was unable to fix the problem and that he had to replace the DVR. we mailed the defective box back to them and got a new one. they checked with their records and then a guy agreed and said that I had to write a dispute letter to an address. Well I wrote the letter and now they will not over turn it because they said that we ordered new equipment or up-graded. I tried to contact direct tv tonight and told the girl my problem and she told me that someone will call me tomorrow, I was asking her questions and then she hung up on me and when I called back I got a message that their office was closed...
THIS HAS BEEN A NIGHTMARE!!!
I can not seem to resolve it!
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