DirecTV review: very poor service and unacceptable contract 1397

We have been paying our monthly bill directly to Direct TV. But Consolidated Smart Systems has turned our cable off and are telling that I owe them $255.00 plus 40.00 to get turned back on. They say that they pay Direct TV then I pay them but I've only ever received one bill in the mail from them before. So basically they want me to pay them what I've already paid direct TV. I paid my bill this month almost 300.00 and my service was cut off, they called direct tv and put a password on my account so I can't even access it. So I paid my bill for nothing.

Skip in Audio Have gone thru connect and checking for loose cables several times and now getting a tech to come out and check or replace receiver. After five or six calls and talking to reps. all over the U.S. no help. I called to cancel my service and the rep. is going to send me a replacement receiver will have to see if this takes place as promised. Direct TV’s service is almost 0-0-0, after the holidays I will change service and maybe even go back to terrible Cox Cable thier service is better than Direct.When is Direct going to figure it out that one person must follow thru on the complaint until it it is taken care of and be responsible for the complaint.

Direct is so big now that every thing gets lost but the 1st time sale. I know my $120 per mo. will not hurt Direct Giant but maybe a million will. Net Flex paid no attention to the customer and look what happened. Some people has got to have Direct TV. but I don’t. Good bye after the holidays. We purchased Direct Tv with the understanding we would have available one free move within our two year contract. This did not depend on bill paying history or after one year of service. We asked the sales rep from Sam’s club these questions, he assured us that we would be able to do a move for free. We had asked this do to the fact of a potential job transfer.

Well we had to move to another state. Now Direct Tv wants to charge a $100 fee not free to transfer service. This would not be an issue however when we were told it was for free and assured it. Now it is an issue. Does anyone have a really good number to Direct Tv to truly voice a complaint? Oh and they said they would get back with me right away, lol that was two weeks ago. I guess I call the FTC and FCC like i’ve had to with Sprint.

I am a direct tv subscriber I demand that sonlife broadcast be on 24 hrs a day.7 days a week. They need to be allowed to broad cast 24hrs a day 7 days a week, that's what the contract is for. Wednesday evening January 19 2011 you preempted the programing and I missed out on a Live service. This is not the first time this has happen. I am a supporter of sonlife broadcast and when you cheat them out of air time you are cheating your loyal costumers also. I trust that you will corret this problem as soon as possible.

The authorized DIRECT TV installer (Bryon Ballou - bryon@rpmaz.com or brynballou@aol.com; Phone: [protected]) who negotiated and installed our DIRECT TV system, informed me that I was qualified to upgrade a Standard Receiver to a 2nd HD/DVR Receiver for free.

When I contacted DIRECT TV Customer Service and included the written statement by Mr. Ballou.

Customer Service told me that they would do the upgrade but it would cost a total of $220.00 ($200.00 for the upgrade and $20.00 for shipping).

They also added that to qualify for this upgrade that I had to sign another contract for 2 years.

Kenneth Alejandro
DIRECT TV Account No: [protected]

My problems with Direct TV started in January of this year. I had gotten into the habit of threatening to cancel if they wouldn't renew my subscription for the same rate. This was an every 6 month process and it worked pretty well for a couple of years. Well in January they would not budge so I actually did cancel. Two days later one of their sales reps calls and offers me 3 months free and a credit of $220, which would equal 6 free months. Too good to pass up, right? Well just to be sure I asked this sales rep on three seperate occasions if the offer was 3 free months and the $220 credit. She replied each time that it was. So of course I resubscribed. 3 months later I start getting billed again. So I call and wind up speaking with someone in the Phillipines. After getting the run around from her for about 20 minutes she advises me that she has found it in the notes for my account that I was correct and I will be getting the additional 3 months free. Of course the following month comes and I recieve another bill. This time I call, in disgust, to cancel. I wind up with a supervisor this time who advises me that the most free time anyone can authorize is 3 months. I ask her how I was suppose to know this. Then tell her that if that's the case then the previous 2 sales reps I spoke to lied to me. We go round and round. She finally threatens me with "if you cancel now you will owe the $220". I surprise her and tell her that's fine, now it's a matter of principal. I then hang up on her as she is continuing to argue. Yesterday 05/07 rolls around. Surprise! Who calls? Direct TV with another good offer to lure me back. I tell the sales rep to email me the offer with his name and contact info so I can avoid going through this hassle again. Guess what? They won't do it. A simple request right? The rep and I go round and round about this for awhile and this time he hangs up on me.

My daughter was inquiring about getting service in her new place. She signed up via telephone for Direct TV services. Had the installation time and date and they withdrew $221.60 from her debit card. for hardware. The day before, she called to confirm and they informed her that her install has been canceled and that the $221.60 was applied to an old bill that belonged to her mother. How can someone be charged for a bill of someone eles'? This is not legal. It just can't be. She was not living with me at the time we had service. Direct TV we had for about 9 yrs. We had the old receivers and paid $4.99 monthly for them for all those years, we were to upgrade our account and get the new dvr ones. They wanted $149 for each room that we had a receiver. I felt this was BS! So I told them we weren't under contract to continue our service with them and would shop around. We did. We now are proud owners of a outside antenna that we receive excellent tv signals up to about 150 miles away. We have over 30 channels and only costs was the antenna and pole. Less than $200 and no monthly bills. Now the only question is, why didn't we do this long ago. So many thousands of dollars later. We are a lot smarter. Cancel your subscription and get a antenna. FREE Yourself and make them go bankrupt!

I called and ordered Direct TV service because it sounded promissing! I found that I was wrong and it was a huge disappointment instead! When I ordered the service they told me it would be $21.15 to start and install the service. Upon arrival of the installer he told me that I would have to pay an additional $75.00 for a pole and another additional $16.00 for a flat wire. I explained to him that Direct TV DID NOT quote that to me in the pricing. He told me that if I did not pay the total $91.00 additional money that he could not hook up the service. Needless to say the service was not hooked up! When the installer left I called Direct TV back and cancelled the ordered and requesting the refund of my money! Nearly three weeks later and constant phones calls to Direct TV I still have not had my money refunded! Both my Fiancee and myself have been on the phone with Direct TV for what has added up to many hours and converstions with numerous people! I am talking about over 30 different people that we talked to and we are still waiting on our refund! I will NOT ever consider this company again and do NOT recommend it to anyone! This was nothing but a disappointment from the very first phone call! I called Comcast and had service in 2 days!

When I first signed up for Direct TV services, it was just supposed to be for the interenet with At&t.
When I called them, Direct TV persuaded me into a bundle package with them. With this bundle package, they offered me a $75 visa rewards card after 30 days of service. I called to ask about it, and the representatives and a supervisor told me nothing on my account stated that I would receive the rewards card. I wasn't offered ONE THING for their reps lieing to me, and giving me FALSE PROMISES. Not only that, but I have had billing issue's with them overcharging me, and I have only had them for 2 months! Plus, the supervisor that I talked to was very rude and didn't help me at all! Now, I have to pay them over #400 dollars to get out of the contract. Tell me why we as customers have to sign a contract that hold us to certain obligations, and if we break them we are punished, but when they break those obligations we just have to EAT IT!

Basically I have been paying for a package that was never programmed in my t.v. I didn't realize I was supose to get the extra channels. I 've been paying 72.99 for 2 yrs! I have done the math, I have overpaid about $600!

I asked for some kind of refund and the best they said they could do is $30 or $10 mo for a yr. What if I don't want to be a customer for another yr? I would like some kind of refund now! The manager I talked to said it was my fault for not knowing i didn't have the channels. I didn't know what channels I was supose to have and never received a channel line up like they said i did! I can't believe this co is #1 customer service! I beg to differ! I would be embarrassed if I were them! I am NOT a happy customer!

This company misleads the customers about free hd tv for life and is false and does not inform people correctly about the referal program. I aclled in to refer my parent followed all instructions on the phone got my confermation numbers 2 months have passed and niether have received or credits, i called and keep getting operators who donot speak or understand english, their only ressponse is you do not qualify but will not or cannot explain why and i can not talk to a supervisor or representative from caaompany.

I have had nothing but problems with direct tv, if the connection isnt going out than my bill is escalading higher and higher!
once my signal was out for two whole weeks; customer service seemed to be absolutely no help with that. and did i get discounted for not being able to use their service for two weeks. NO. Than about a week later it went out again...for a week this time.

My bill is supposed to be set at a rate of 48.49 a month, yet it is rarely that. Then i was offered hbo and cinemax FREE for three months. come to find out i had to pay 15 dollars for hbo and i would get cinemax free. SCAM! Two months ago when i paid my bill on the automated billing service over the phone, i was told my bill was 67 dollars because i had to pay for the hbo so after i paid that i spoke to another opperator who said i had a promotional rate which made that months bill lower. i was told i had a credit balance because of this, so next month i didnt call in to pay my bill because i thought there was enough credit balance left to cover the next bill. the following month i was charged 88 dollars because some how the credit balance...wanst there.

i have only been with them for ten months and will enjoy the day my 1 year contract is up because i will never use direct tv again. i have been the most unsatisfied customer.

Stay away from Direct TV! They are scam artists and they did the same thing to us. They quoted us one price over the phone and our first bill was triple (3X) the price they quoted over the phone! When I called them they told me I should have read the contract. When I asked "what contract", they said the one I signed after the installer completed the installation. I told them I thought it was a work-order they said I should have read the fine type on the back. I was then charged $450.00 for early termination. That was over 2 years ago and I am still receiving phone calls and letters from Collection Agencies. My credit was over 800 points before this incident and it has since dropped over 100 points because of this one issue with Direct TV. Stay away fom them unless you have extyra money to burn.

Back in September of 2011 I got tired of paying over $70 a month for Directv. Since the shows I like are primarily on MSNBC, and they stream the programs I like a day after broadcast. I saw no need to pay over $70 a month for what Directv was offering. So I cancelled my subscription, and learned that I was enrolled in a contract. I paid my outstanding balance, $84.76 for the service up to the day they discontinued providing the service. I returned the two receivers and remote controls, and Directv acknowledged receipt of the receivers and remotes. But $84.76 wasn't enough for Directv. No, they went ahead and charged my card for an additional $40.00!
This morning I called Directv, and requested the $40.00 back, But no, according to Directv, it is "not possible" for them to refund the $40.00 which I did not authorize them to take, they just took it from my bank account.

So the next time you wonder what these young people are protesting out on the streets at the moment, try television that costs over $70 a month for a basic, non-premium package.Try a big corporation, even though I paid my balance in full, and returned their equipment, stealing one last $40 from me. "Stealing?" Well, is there a different word for your money being taken without your permission?

Ok, here we go. I signed up with Direct TV in August 2010 during their promotional period where I got the NFL package for free and all of the premimum channels. I also go HD for life from Direct TV. When my 6 month promotional period ended I called back to set up the package that I wanted to pay for at the price I wanted to pay. I was told that I could get 3 premium channels at half price. One of the premimum channels I purchased was a sports package that has access to out of town sports channels for example Madison Square Garden (MSG) and the Yankee Entertainment Sports (YES). I purchased these channels so I could see the Knicks and the Yankees play as if I were in NYC. I was told this was possible by the rep who signed me up. This was not exactly true, even thou I get those channels and can see the pre game shows, but when it comes to the games themselves I can not see those games. My bill was $89 during the promtional I was told my new bill would be at approx $110 per month. I got my first new bill for $100 and the next bill was for $144. I was told the reason was because they show that I did not meet my requirments of the contract since I no longer allow automatic withdraw from my account, then they promptly did a auto withdraw from my account for $144. I also had a service call and was told that it would benifit me to sign up for service protection plan which is $6 a month additional. So I started out paying $89 for everything to now paying a monthly fee of approx $120 plus tax. Called the customer service line and got placed on hold for 30 minutes then hung up on after the 30 minutes. I also spoke to a supervisor who hung up on me when he had no reasonable answers for my questions. I then called back to ask to speak to that manager and was not allow to speak to him. I then called back and asked for any supervisor to call me back and did not get a call for 2 days. I finally had to call Direct TV back to address the issue. They finally said that they should not have taken $144 out of the account, but it will take 7 to 10 days for them to place the money back into the account. So what took them a few seconds to screw up my account will now take them 7 to 10 days to correct. GREAT... THANKS DIRECT TV..

I called Direct TV after having a negative experience with a few other companies. The sales guy rushed me through the call, didn't tell me about any packages. He automatically signed me up for the most expensive package. He talked me into a DVR I didn't want, and didn't tell me there would later be a monthly fee of 5.99. He didn't tell me there would be a charge for each receiver, which was also 5.99 each. What was supposed to be a package deal for $47 a month turned into an $85+ a month bill. Then they kept screwing up when they were coming out to install. Have I mentioned that both the sales place and the installers do not work for Direct TV? They are separate companies. I learned that when the guy came to install everything. I've only had the service for a week and I wanted to turn it off. I spent hours on the phone with people trying to disconnect the service when they told me I signed a 2 year contract with them and that if I wanted out I had to pay $480! I was never told this was a long term deal. And if I want to dispute it I have to submit a letter to this unknown billing place that has no phone. As of now this has not been resolved. How is this fair to any consumer? If anyone knows of any class action lawsuits I can join, please comment back.

I cancelled service with Direct TV over 3 months ago with a zero account balance. Approx two weeks later I receieved an erroneous charge of $420 to my personal checking account for an early cancellation fee. After three phone calls I finally had them acknowledge this was an erroneous charge and they agreed to refund my money. However, after waiting numerous weeks without a refund I phoned again. This time to find out I now had a $575 balance due on my account. The explanation was they had not recieved my 6 units. I explained I had sent them by FedEx in the boxes Direct TV sent to me. I provided them their own FedEx shipping numbers. They informed me I had to track the shipment myself. This I did and found out that "Jose", employee of Direct TV, had signed for the boxes 3 weeks prior. It then took me two additional calls to finally get someone to verify they found the boxes. I was then told to phone back within 7 days to make certian they credited my account. Further, they said I should also receive an email notifiying me of the credit. I received nothing and phoned back in 9 days only to find out that the account was "still under review" an that it would be "approximately another 6 weeks before a credit would be applied to my account." I can't not believe a company can continue with such poor customer service. They erroneously took $420 cash from my account and it will take them close to 5 months (maybe?) to reimburse me. Stand by to stand by on the status of this one...

Just bad service starting with the customer support center and the way they spoke to me i called in to let them know my picture was not coming on clear and i would lose signal every 2 to 3 seconds the gentlemen i talked to said i would need to climb on the roof to the dish itself and make a adjustment, but if i was off on the adjustment even slightly i would lose signal completely.So here we go, i kindly explained to the gentleman that while the dish was being installed iwas not offered, nor did i receive any direction on how to make these adjustments, silence on the other end, imagine that, i was instructed to call a service contractor to have the problem fixed i asked for the number and was ready to do so when he also informed me that there was to be a charge of about 75.00. Ok well thats when all the fun began i told the "customer" care specialist that i did not have that kind of money and if i was to pay 75.00 i would switch service to cable or dish tv he said no problem but you will be charged a early termination fee hhhmmm, so in the end direct tv has got a great scam going on, better to have a antenna then lose signal all the time a watch the same reruns for months on end...

As of 12/8/2009, I was forced to move out of my home that was foreclosed on. At that time I told Direct TV that I would not be able to use a satellite dish on the condo I was moving to because it would detract from the entire complex unity and therefore discouraged by the Home owners association. It would certainly detract because my unit is right on the front at the street where it would need to be placed to get the signal to operate properly. Moreover, I am renting this unit and the landlord would not allow it.

I had already been with Direct TV for a couple of years and in the spring of 2009, I changed a TV in my home to HD so I bought a HD recorder, at the suggestion of Direct TV, from Best Buy for $299.00 for which was still charged a rental box fee each month of $5.99. Apparently, at that time, they re-uped my contract for another 2 years. So now not only do they want my HD recorder, that I purchased, and another HD box back, but they want me to pay them a penalty because I had to stop their service, not because I wanted to but because I was forced to move to a place that I could not use their service.

They stopped my service as a "courtesy" for 6 months but with a charge for this "courtesy" of $85.+ but then in June, they informed me they would be turning on the service and even though I did not have a dish or a box installed, I would be charged until the contract ran out. At that time, I told them the above again. They dont care! They said they would send shipping boxes for me to send them the HD boxes back. They did not send any boxes to me. They stated that when the HD boxes came back, I could take off the boxes charges from what they claim I owe but they would not remove the contract penalty.

This is unacceptable. I cannot believe that this Direct TV policy is not illegal. Its highly insensitive, insidious & sneaky.

I have had Direct Tv since July2011, and their "cinema Plus" equipment also. This equipment will not work ! I use an Apple router, and I believe that their cinema plus equipment is not compatible, but they will never say this ! I have been on the phone countless hours, had a tech attempt to hook it up once, had another unit shipped as a replacement because the tech at the time said it was defective. Well, apparently they have no idea what they are talking about, because neither of them will recognize my network. I finally sent an email stating all this, and told them I will not spend another minute on the phone like a dumb animal, and waste my time. Told them the two units are boxed and will stay in the closet until they decide to send a tech to prove my point. Naturally all I got were phone calls, which I ignored. Don't believe DIRECT TV ! THEY LIE THROUGH THEIR TEETH ! They are not forthcoming or honest about their equipment !

We had moved out of our home, and cancelled our service with Direct TV. Over a year went by. Recently, we noticed they took out $809 out of our bank account. When we called them, although they have on record that we cancelled, they were charging us the monthly charge for service. When they finally, after 76 phone calls, they admitted their error. Then they said it would be 6-8 weeks for the refund to be processed. We have been calling every day to speak to a Manager. They even refused to let me speak to someone abovve an entry level supervisor. Today we call again. Now they are saying that the refund will be in the form of a check. I absolutely loathe Direct TV. My wife and I agreed that when the refund check does come, we will use that money to rent a billboard stating the fact that "Direct TV stole our money".

Tried to get Direct TV installed in two homes. Was set up with an account and told this was easily possible, but the first guy said he could only set up the first location. However, he would transfer to the next person who would set up the second location. After being TRANSFERRED EIGHT TIMES, each person assuring us that the next person would be the right one, we ended up at customer service, a guy in Colorado. He could not solve our problem and was no more intelligent than the previous persons-he stated we were given bad information from all the others but couldn't even give us his own phone number (he had to go find it).
When we called to cancel, the woman admitted that we were lied to by the first person, a guy who said his name was Michael Jones in OHIO. However, I bet that is a fake name!

Overall we spent one hour and thirty minutes on the phone to try and set it up, then they wasted another 15 minutes for us to finally get it cancelled. This was the worst experience I have ever had! I would not recommend EVER dialing these toll free numbers as they are all apparently franchises and will tell you anything to sell you.

Direct Tv has to have the worst customer service I have ever dealt with. Today I called to start service and let the lady know that I was not going to pay the $21.65 shipping charge and would not get service unless it was waived. She said that customer care would give me a $20 bill credit to take care of this fee however she would have to transfer me to the customer service center. After getting me signed up for service and again telling me i would receive a $20 bill credit she transferred me. I then talked with a guy that told me a credit like that was not possible. After asking him to cancel the service he told me maybe a different department could take care of the credit so he then transferred me. After the 3rd time on hold I talked with another man, told him my story and he said i would have to talk to his manager. He put me on hold and told me his manager would talk to me right away. After about 5 min on hold a lady picked up and did not know anything about what was going on. I started to inform her about it and over the phone was a bunch of noise some foreign language and then the dial tone. I gave her the benefit of doubt and waited about 5 min for her to call me back; she never did. I then had to call Direct tv back and start all over. I was finally about to cancel my service after telling the 5th person my story and again she tried to talk me into how great of a deal i was getting.

I will NEVER recommend Direct TV to anybody. What a poor poor operation they have. I hope they are soon another forgotten business that fails in this economic down turn.

Do not do bisines with directv- were pain money for not working equipment.Call for service-been told mast pay for repairs (Why? Equipment not belongs to customer-it's leased -5$ per receiver).
Were receiving charges 2 month after my order cancel service!
Somebody forget mark it on my acct.Even after service was cancelled-they still charge " minimum programming fee"?, and then cancellation fee- with no contract already?Returned equipment-asked to send final bill-never got it, got call from collection agency ride away-without warning or letter-paid 113.50 for nothing-just were threatening to be reported to credit score records .Were trying to dispute charges-nobody wants to do anything- one answer-have no authority.Save money-do not do bisiness with directv

I am a former employee of Direct Tv and was forced to quit due to the attitudes and incompetence of the managerial staff. I am not the only one. I was employed for three days and during this time I saw two people quit, and many others get into trouble over things they had asked supervisors about and were told one thing then got into trouble for doing what the supervisors told them to do! It's ridiculous! The turnover rate for employees at this affiliate office is outrageous! There is no need for the manager(s) to act in this way! I feel something needs to be done and I will be the one to speak up about it!

This company has horrible customer service. AT&T messed up totally in ordering this service for us. My specific questions in switching from Dish to Direct TV was that I would be able to continue recording movies (DVR) and be able to pause a show. YES, DEFINITELY, everything will be exactly the same. When Direct TV came out they installed a "standard" box. This was the wrong equipment that AT&T ordered and Direct TV installed. NOW, they want me to pay $181 in order to get the correct equipment in my home.

Their policy and customer service s u c k ! They can't get around this policy and are unwilling to wave the fee for their error all the way up to the office of the president. I am sure that is just a name! There is no reason for the customer to pay for the company's error.

The AT&T customer service agent supposedly used a credit card that I never gave her to get the sale. I am screwed all the way around and am ready to cancel AT&T and Direct TV and they can get their fees from that credit card the rep used to begin with.

Everything is Cheating! Refund is a scam and fraud, will not effect for at least the first month after installation.
10/27 and 28, Direct TV told me the total monthly fee is $39.99. I was not told of anything that this would not effect without registering rebate online. I was told there wouldnt be a contract nor commitment.
10/31 installed the direct tv
11/10 I received the first month bill of $79.48 (only 10days from the installation date). I noticed that i had to apply for the rebate for better price . The money after rebate turned out to be $45.48 ( $5 more than they told before).
It is very hard and i am lucky to find from the bill there is automatically a 24months contract with the bill. Early cancel will be charged a fee of $480.
I called and wanted to cancel the service, thinking of it is only 10 days service. I was told that 15 days cancel without charge. I told them ok, i was within it. The customer service checked my place, and changed and told me in California the no charge canceling is within 24 hours after installation.
What a liar! Everything from Direct TV is just cheating, fraud.
I want to sue direct tv to the court. Anybody can help?

I had signed up for direct tv service and was given an account number and installation date. I was also sent two e mails confirming this.
The day before the appointment, "i" called them to once more confirm the time and date and was told that i would not be getting direct tv service. The reason was that my ex-husband owed an outstanding bill of $275.00. I explained to the lady that i had been divorced for three years and that my ex no longer lived at this address. I did not feel that i should be held responsible for his debts. After many arguments and speaking to numerous people, i was still denied service. Today when checking my bank account i found where direct tv had taken out $37.00 for their processing fee. When i called to complain, i was basically told they would not refund my money. What a crock? I would not recommend direct tv service to anyone.

I ordered Direct TV in January 2011 based on a brochure I received in the mail which advertised their Choice Xtra package for $34.99 per month.My monthly amount due they just help them selves to on my credit card so it has a nil balance each month. I received my May statement and noticed that I was being charged $65.99 for the package that was advertised for $34.99. When I phoned their customer service they said to me that in the very fine print it was stated that a rebate had to be applied for. When I asked them how I do that they said iuts too late now as this had to be done within 90 days.
As far as I am concerned this is misleading advertising!
Please advise what can be done.
I wopuld imagine that if I cancel the service there will probably be more charges as per other e-mails on this web site.

As a previous customer of Direct TV for more than four years I find appalling the practice of deducting money from our bank account when no one was authorized to do so. We had recently resubscribed to Direct TV and shortly afterward lost my job. We had to suspend our service while we waited for unemployment and to get caught up on our other bills. Now, two weeks before Christmas I find all of the money deducted from my bank account, $500.00. I am going to do everything in my power to get this practice given media attention. Yes, I do owe the company money, and yes I fully intend to pay it. But when faced with job loss and financial obligations cable television does not come before feeding my family.
Thanks Direct TV, for making that decision for me. Now if my kids get hungry they can at least watch pretty images of people eating Christmas dinner!

After the installer left today, I realized he had put the DVR on the wrong TV. I called Dirct TV to request he return to switch the two boxes. I had told the person I ordered from to put the DVR on the upstairs set so I could record on the big tv. The rep who answered my call said since I signed that I received the boxes I would have to pay for additional service call. I asked to speak to a superviser. She refused to tell me her name as well as refused to put me through to a supervison. She said they had NO email. She then made me pay for this service with a credit card. Now I'm worried because I can not trust this company with my credit card. This is no way to get more people to buy service.

I agree 100% with evryone of you that complain about both satellite companies. I would tell everyone to contact yur state agencies that govern these companies inluding but not limited to the fcc, contact your congressman, state representatives. The problem with why they get away with it is because we all have a tendancy to complain and not act. This posting will do nothing, the more people that call those agencies such as the attorney generals office in your state the more they will look at it.

Maybe they will let all the companies compete with one another in all cities if we all unite aand compalin to the right agencies, yes it will take time from your day, but will make it a better world if we all unite and compalin equally. Pint and case conn's electronics in texas.

We talk about how the economy is and we have no jobs yet these companies outsorce to other countries like india, phillipines etc. What i do is everytime i call and get someone out of the country i ask to speak to someone in the united states, and then i complain to them. Again if we all ask to speak to someone in the states everytime we speak to someone oversees that is taking an american job, things would change case and point (Dell), keep in mind that by playing their game we are savings those companies billions of dollars in american jobs, they waste our time because they dont understand us and we dont understand them, we have a recession and to top it off we do not get the benefits in savings with the monies these companies are saving. Wake up everyone! Take time to complain!

I cancelled my service on Jan. 28th, 2009 & was told there was an early cancellation fee and they were going to charge it to my Credit Card on file I immediatly said no & there wasn't a credit card on file & that if they charged my account that I would file a complaint, they said they wouldn't . I was disputing the charge of the early termination fee of $220 and said I did not have a contract or sign anything agreeing to it. As of Feb. 6th. tthey went ahead and took the money out anyway & when I called to insist they put the monies back, they said they had the right to charge my account because I had used it in the past. I insisted again that I did not authorize the use and that I ademently demanded that they not use my Credit Card. I am now in a postion of bouncing checks including my mortgage or I have to pay it late. I am so frustrated with this company because I told them I was disputing the charge and would of payed with another credit card if I lost. I couldn't stress to them enough not to use that Debit Card. They totally used it unauthorized. I want them to put the $220 back in my account.
Thank You Carol Reid

Called up Direct TV to resolve a complaint. Had hours of conversation with customer service, finally received a resolution of my complaint from a supervisor, the company has no record of any of it. Called up again, was told I did not have grounds for the complaint and that there was no record that I had complained previously. Easily the third time I have tried to resolve a problem with the company, went through all the usual steps, then after I was told the problem was resolved, it wasn't and they expected me to cough up the $$$$.

Direct TV wants all of its present subscribers to get their friends to subscribe as well. For each new subscriber Direct TV will give the old subscriber $100.

What Direct TV is not telling you is that the new offers on an annual basis are $536 cheaper than the old offers. The new subscriber gets a full package for plus a free DVD HD receiver. The old subscriber has to pay $63 plus pay $200 for the same receiver.

Of course old subscribers don't know about the new offer because if you are already a subscriber the Direst TV web site only shows the old offers. If you use a different computer you can see the new offers.

Do not use Direct TV! They are asking for customer loyalty without being loyal to their customers. Swine!

I order Att and directv without knowing that this two companies had join. At the time of my order the operator didn't notify me there was a contract of 24 months, I thought it was only 12. I was dissapointed with directv service. At the time of my cancellation they told me that if I don't stay with them, they would take $500.00 from the bank account. After waiting for the statement I have notice that they take out the $500.00, without my authorization.

Direct Tv ( What a bunch of crooks, this company must be ran by burney madader and his ponzey scheme)
I cancelled my service due to tv remotes never working and channels that i was paying for never came in in other rooms.
When i called customer service i was on the phone for over a hour reprograming remotes, like i work for f-ing direct tv, there customer service sucks and are trained to debate with customers, thay are big scammers. Im sure they hold calsses on how to deceive money from people. So i cancelled my service and they charged my credit card for $800.00 without permission. I am contacting nj trades commision tomorrow and have already contacted the better bussiness burea.
There needs to be a class action lawsuit filled againt direct tv, the things they do are not fair and i am on disabilty.
They ### on the little people, i am also calling the police department for credit card fraud against them.

Due to unemployment, I requested to Direct TV to turn in my box. They replied with an email. My account was current and they never sent a Fedex box to return. I sent numerous emails, same response they would send them out. They disconnected service on 12/26/2010. When I would clal to get them to send the boxes it would go to a voice menue that I had to pay the past due amount, (it was current in November when I first requested disconnect), and would not let me speak to a respresentative. They took my whole unemployment check and refuses to give it back or adjust my account until they get their boxes back. I want to sue them. Who can tell me how to get in on the lawsuit! Thank you. They won't give me my money back until they get their boxes, in the meantime I am trying to find help to pay my utitlies. Oh, my the way, the supervisor laughed at me !

About a couple months ago, my dad was asking me how much it costs to add another channel. He wanted to add ch.606 (Out door channel.)
I called direct tv to ask how much and they offered me a free trial which includes the channel until april 1st, so why not try it out, i said ok and got the free trial.
Today march 29th, i called back direct tv to cancel the trial... And the customer service agent tells me that i do not have authority to cancel or make any kinds of changes to the account except my mother.
I asked him, then how come they offered me! The free trial and how was i supposed to accept the offer if i dont have authority!?
The agent said, that wasnt supposed to happen or whoever helped me wasnt suppose allow me to make any changes in the first place.
That sounds like a mistake from the company side, but this agent keeps on telling me that my mother should call back and cancel the trial.
I told him that my mother doesnt know how to speak english, and he tells me he cant help but give me a number of direct tv international and take care of it there...
Later, my mother gave the authorization to me and i cancelled it.

But to me it is so clear that they didnt check any authorization when they offered me the trial and later when i was about to cancel the offer then they checks the authority.
Its is also clear that many companies do not have good customer services. They're just there to pick up the phone and be useless, becuase all they say is "i can't help you." or "ill try to do something about it." which is a lie so they can hang up, move on, and forget about it. You can even tell by their voices that they dont care... Like today for example, the agent was just overly hyper and over reacting, which you can tell he's faking.
Becuase at the end, he was no help at all! All he did was annoy me!

This company Illegally took $113.16 out of my checking account 1 year after I had my service transferred to another person’s name. I called Direct TV customer service and after 1hour and 36 minutes on the phone with them nothing had been resolved. They acknowledged they had "forgotten" to take my credit card information off the account and asked me to fax them even more personal information about myself, and wait 8 day’s to receive a refund. CSR Violet ([protected]) was not one bit of help. She had a very hard time getting supervisor to speak with me and could not understand that I did not have an account with Direct TV; I also spoke to Kai ([protected]) and Ann ([protected]) both who could not provide me with a corporate address, a finical department phone number, or Direct TV fraud department number.

To whom it may concern,
I am upset with direct tv because we have been very loyal customers for 10 years. Have never missed a payment. We were watching tv and a commercial for free sunday ticket came up several times. The commercial stated that you had to call to order it. Well, as always, we were informed that offer is for new customers only.
Whenever you have a new promo, it is only for the new potential customers. Do you realize without the oldies who have been very devoted to direct tv are the ones that make the company exist?
You offer nothing for the devoted customers who have been there for any length of time. You take channels away and when we look for them, they are gone. You do things that are just plain wrong! I am very angry, i work hard for my money and i pay my bills. Direct tv needs to take care of their existing customers who have a good track record. It seems as though once you have us, we are not important any longer. You really need to look at this and take care of the people who pay direct tv every month. Give the present, loyal customers a good reason to stay with you. I am very close to terminating you. It will be purely out of principle. What you are doing is sooooooooooo wrong!
I am sure that i won't hear anything back from direct tv because the company only cares for the new customers. Once they order direct tv they are done. You need to fix this and you need to fix it now!