DirecTV review: very poor service and unacceptable contract 1397

I have recently gotten direct tv...ummmmm... was that a mistake? i think so... i have gotten direct tv on a special they was running that said i could get there cable with hbo and stuff for a lil under $60... i have had the cable 1 1/2 months and the people hit my bank for $200, when i call the company and give them my bank info and they see that they took that money and wasnt supposed to, and even the people at direct tv say's THEY DONT KNOW WHY IT WAS DONE, they still tell me i cant get my money back... they told me that there computers dont show that i owed that, they said they have no record of me owing that and dont know why it was taken... but they still WONT fix it... now... if i cant get someone to fix this then i am willing to spend waaaaaaayyyyyy more than they took to hang there butts out to dry... if anyone, ANYONE is willing to go the distance then please fell free to let me know...

We lost our service about two weeks ago. It took a full week if not more for a service tech to come see us. When they did, we were fully supportive, and actually upgraded and everything. We changed our local channels to Direct TV and took the Dvr, etc. The guy was here in the morning, by nighttime we had no television at all. We call; they tell us they can't get here again for over ten days! So, this "great" company comes over, makes things worse than they were before (because now we have no local channels) and they say sorry, there's nothing we can do: first come, first serve. I mean, imagine any other company saying that: "oops, sorry we didn't fix your car, and in fact made it worse, but there's nothing we can do; you'll have to go to the end of the line and wait, again." How do they stay in business? Aren't they smart (or care) enough to have something set up in case THEY make mistakes? So, my wife and I are in agreement: we're canceling their service completely and going with cable. I can't stand when a company takes your business for granted. Cox cable would have had a tech person out tonight to fix the problem.

This experience has been going on from August till September and i'm not sure that it is done. First thing read the entire contract, small print and ALL. I say this because when you cancel even after your contract is done, you will have authorized them to charge the final bill to any credit or debit card you have on file with them. When you call to cancel they will tell you that they will prorate you bill and send you a bill for the final amount. I never got a bill and wasnt given the opportunity to pay the bill myself with the card of my choice. They take it upon themselves to chose which card you have on file to pay their final bill. They talk out of both sides of their mouths.

About a month before I'd cancel one of my 3 receivers. The told me they would send a box within 3 days for the return of the receiver. That box didnt come until I told them that they never sent it on the day I canceled. They said they would then send boxes for that one and the other 2 that I had now canceled. The box for the 2 came no problem and sent them on to them. Day later a box came for the single one. The model and all info was wrong. Knowing that they will charge you if they claim they dont get the receiver. I called and they said they would send the proper labling info. 3 days later fedex brings a second box for a receiver when the appropriate lable would have done. I boxed the receiver up and before I could get it sent back by Fedex they sent another box and lable for the same receiver. I sent the receiver in the 2nd box. Month later they send me a bill for the receiver claiming they never got it. I know that Fedex picked up the box. After over an hour on the phone with a customer service rep whose computer continuously shut down. She finally found the receiver and sounded as if it were my fault because their were so many boxes sent for the receiver. Thats why they claim they couldnt find it at first. Pretty damned sloppy huh? Thats not the end. Today September 12 I got a collections bill for the receiver amount. Can you believe that afster the rep told me that they were going to escalate the finding of the box that they sent the bill to an outside collection agency. I cant believe that they didnt charge the card again which would have sent the account into the red and caused an additional fee. Directv is very sloppy in their account closing practices. I was told that this would not show up on the credit report. I am going to wait 30 days to see if they are lying about that. If so, I plan to see about filing suit against them for fraud or something. The programming is excellent but closing the account is Hell. READ THE ENTIRE CONTRACT AND MAKE NOTE OF ALL CORRESPONDENCE.

I had a man named Jamie come to my home with at the time sounded like a great promotion. I agreed and signed up with them they told that i was going to get t.v, cable and the Internet for about one hundred and fourteen dollars a month. They came and installed the cable but never came and installed the phone or the Internet. I continued to call them and he Jamie never called me back. So i called the corporate office and they did not know what was going on with it. Now remind you that i would never of accepted this offer if they would not of offered the phone and cable. I have received a bill stating that i owed them 500.oo dollars and they say i signed a 24 month agreement i have the agreement right here with no signature at all. Thank you but i am not paying this bill for services i did not receive.

Direct tv scheduled to come to our house between 8am-12pm for new service. My husband took off work to wait for direct tv to show up. At 11:50am direct tv calls and says they don't have enough receivers and would have to come back later in the afternoon. Direct tv should have called in the morning to let us know that they weren't coming between 8am-12pm.

My husband lost time and money waiting for direct tv to show up. They have no respect for people. We told Direct Tv we don't need your service. I would not recommend Direct Tv to anyone.

From: katheswindoll@bellsouth.net
The above "From:" address may be forged. Save Address Reminder

To: Direct T.V.
Cc: Mississippi BBB Mississippi Dept.of Public Service
Subject: I want my money
Date: Saturday, October 11, 2008 4:58:26 PM [View Source]

I have a credit of $276.32, I was told the check was issued 8-6-2008, and it would take 6-8 weeks for me to receive my money.As of today 10-11-2008 I just received a statement still showing me with a credit. We both know I have a credit I want my money. I tried to call your company again today and could not get through this time even though everyitme before someone would always let me know about my credit. What happen, do you think if you ignorge my calls I'll give up, not in this life time. If I had not paid my account on time my television service would have been turned off, yet company's can hold customers money for months and it is approved by law apparently. I am tired of waiting on my money. It really is not much to you but it is a lot to me and I need it. I always paid for my service several months in advance and I would think you would appreciate that and not want everyone I can tell and show how your company is really operated. By the way my name is Kathe not Cathy Daugherty

I love Direct tv is the best cable company, and i had all the companies you can imagine i even convince my husband to switched to direct tv from his previous company until now that i called yesterday to ask a question and i got the worst customer service he had an attitude and when i wanted to speak to someone else he didn't let me and said i cant and that he already told me what i needed to know. just how they say that "this conversation is going to be recorder" i hope they did cause i did so that direct tv knows what type of people works for them.

Direct TV came for a service call and the tech stated that the problem was clearly not our fault, but, in fact, the fault of a previous tech that was sent out for a neighbor. Regardless, Direct TV still billed us $120. After three or four phone calls, they still refuse to remove the charge. The last rep stated "I'm sorry that the problem was not your fault, but you still have to pay the service charge." When I called prior to the service call, they told me that the tech would determine if we were to be charged or not. Now they say that the tech should not have told us that it wasn't our fault. Wasn't HE the one that was there and saw the problem? We asked that they please talk to the tech and they said they are not able to do that. PLEASE! We have been long time customers of Direct TV at another business we own and was getting ready to add Direct TV at our home, . NOT NOW! Obviously, it's worth it to lose three accounts for $120 that we don't owe to begin with!

First of all, you need to hire clearly speaking reps. and also reps. that know how to verify service addresses at the time of ordering so you won't be waiting and wondering why you're disconnected and the main issue here is to get the authorization from the card holder and because of this, I am going through ### I shouldn't have to, wasted time, faxing, police reports, issues with my bank and If I had one wish, it would be to live in the old west back in the days where you could just get away with being your own judge and jury!

I have discovered that Direct TV has been charging me, and I'm sure many other customers for Receivers that are not in use. every time I have replaced a receiver in the past several years, they have charged me for the new receivers, and continued to charge me for the receivers I have disconnected. The charge is only $5 per month, but over several months, with possibly thousands of customers, this blatant fraud could add up to millions in additional revenue for Direct Tv.

what happens is this: You must call Direct TV to activate a new receiver. When you call they ask what room of your house you are in. Then they ask for the card number of the receiver. They have NEVER ask me if I was using the receiver I was disconnecting any more. They simply continue to charge you.I discovered that I am being charged for 7 receivers, and I only have had 4 active receivers for at least 4 years.I have talked with several other Direct TV customers the past few weeks, and the same is happening to them. Direct Tv should ask the consumer what they are doing with the receivers they are replacing, so the consumer does not continue to pay for them. They do not ask. which tells me this is a blatant intentional attempt to charge the consumer for something they are not getting.If you consider the tens of millions of Direct Tv customers across the country, this amount is surely in the millions. I have taken this up with Direct Tv, they have only offered to credit me for the past 2 months. By my calculation, they owe me at least $700. One can only imagine the number of receivers replaced around the country the past few years, with HD now available. To get HD, you have to replace your old receiver with a new HD receiver.Since the extra charge is only $5 per month, many consumers are not noticing this on their monthly bill.

If you think about this, you will agree, the proper way for direct Tv to handle this, is to ask the consumer if they are permanently disconnecting the old receiver, so they will not be charged the monthly fee. They NEVER do this. which tells me it is intentional.

I ordered Direct TV, spent about twenty minutes going over all the various items, packages etc, no problem. I told the woman on the phone I wasn't sure whether they could install it due to the location of my apartment. No big deal, she says I have thirty days to decide, so ok. Needless to say, when I called today, it turns out they have a 24 HOUR return policy, and if I want to cancel (two weeks into the contract) it will cost me 400 dollars!

Needless to say, if they had told me this I wouldn't ever have consented to the hookup. Ludicrous I say. Anyway, now the account is in suspension which saves me from paying monthly charges, yet does nothing for my feeling of betrayal. After the suspension is up I guess it's back into suspension I go until the contract is up.

Buyer beware!

I signed up for direct TV slightly over 2 months ago. I'm a busy person and I missed the notice that I needed to sign in for the rebate. When I went to do so, I was told that it was over, that I would be paying twice as much and that I had a two year contract that they would uphold at that price.

I've missed this by 5 days. If this company wanted my good will, they could honor my rebate. Or let me out since the price I signed for is not the price I will be paying. They told me that was not a possibility and that they would charge me $ 450 to get out of my contract with them.

These are practices I haven't seen since the early eighies with phone companies. I was not paying attention, and therefor evidently I'm stuck.

Whenever a company offers a price where you have to go through hoops to get that price, then you know they're predatory. They're expecting people not to read. I wish I had any hope that they would fix this. I suspect it's exactly what they had in mind.

I created an account with DIRECT TV, starting on April 17, 2009. MOST of the information given to me when creating the account was false, monthly bill about 37$, cancellation fees 200$. but my first bill was 73$, I called Direct TV they asked me to pay 52$ only. second bill was 104$, third one was 74$, I sent email to consumer protection (better business) and Direct TV apologized for any inconvenience and promised to fix the problem and my bill will be about 40$ but they kept charging me for 73$ amonth, so I caneled my service now Direct TV asking me for 400 $ for canellation fees and 144$ for bills, don't trust this company.

Horrible experience from the very beginning! I have always had cable and have always been very happy but where i was moving to did not have cable to the house only satellite so i decided to try it. Only 23 people, more than 15 hours on the phone and 4 days off of work and 2 weeks later, 5 out of 6 of my tvs were set up...We started experiencing problems but were caught up with the bad weather and holidays, etc. And i just couldn't imagine dealing with the terrible customer service again...But finally i called because my dvr had again not recorded a show that i had set and the tv show i was watching went off and went to "searching for satellite". You could chalk it up to bad weather or whatever but other tvs in the same house work on that channel! So we would have to play musical tvs to figure out which ones were playing the channel, which ones could be reset and which ones just were not working! Then i called to get this fixed and they told me it would be $50 or $5.99 a month or $340 to cancel! Don't do it! Stick with cable!

Absolutely the worst service of any company! I waited a month for direct tv to come out for an install, when they finally did, the technician came up with every excuse he could think of not to do the install. Then they told me that they would come back first thing friday morning at 8am. The technician never showed up! They just don't care, they are a monopoly and don't give a crap if you buy their service or not. Do not go with direct tv!

I have been a DTV customer since 1997. Last year I agreed to an upgrade to an HD Receiver. I have had constant problems with the reception since, and have spent hours on hold and working with technicians over the phone to troubleshoot. When they finally sent a tech, they had the nerve to charge me a "surprise" fee for the service call, and it never fixed the problem. I wrote two letters, which were responded to with a form letter that made it obvious no real person had even read my complaint. A year later, the receiver is finally broken for good, and DTV is making me wait two weeks for a technician, and won't allow me out of my two year contract so that I can seek better service with another company. They say it will cost me $240.00 to terminate the lease early, even if the equipment they leased me has never worked properly. When you lease real estate, the landlord has to make repairs, so why doesn't DTV have to repair their faulty equipment? Seems to me, they have no regard for customers. I'm stuck with no service, and they didn't even offer to take two weeks' charge of my bill--horrible company. They care NOTHING for existing customers, only for new ones.

I have had Direct TV for approximately eight years and have been somewhat satisfied with them. I figured all companies have some quirks. There are more quacks than quirks at Direct TV. We began having serious reception issues about three weeks ago. We called Direct TV to send out a technician. They sent someone out and he spent about two hours here. He fixed the reception issue, but he couldn't tell me why he was changing all of the cables on my audio visual components, which had nothing to do with the television reception. When he left the only thing working was the television. I lost the dvd/vhs player and my surround sound system. I thought these technicians needed to be qualified on the systems they were working on? I called back for a second service call. The technician that came out only fixed part of my problem. I managed to get the surround sound working again, but I couldn't get the rest of it fixed. I called a third time. Now I have been given a case manager who is as incompetent as the rest of these people. I spoke with him and we decided that it would be best if the technician came out on Saturday, Feb. 2nd so I could be home. I get a call at work on Friday, the day before, that they were here to conduct their service and no one is home. I then called the sub contractor, Ironwood Communications. They told me they couldn't possibly get anyone out on Saturday because they were booked solid for the Super Bowl. I told them that it sounds like you don't want to give service when it doesn't have to be paid for. They only want their money. Therefore, I have to wait another week before I can get this problem rectified. This is unacceptable behavior for these two companies. They need to fix the service end of their business. They do a great job of taking your money, but when it comes to the follow up, they are horrible. When Verizon finishes putting in the Fios TV lines in my area, which will be in a few weeks, I will be dropping Direct TV like a hot rock. What a terrible company with even worse service.

The tech was here to install Direct TV. He offered an upgrade to HD. I talk to customer service who stated the HD was an extra $10.00 per month. I later recieved a request for $200.00 for the upgraded HD box. I was never told about this charge. I spent 45 minutes on the phone being transferred. I called back and threated to call an attorney. They said that the extra charge would be removed. A month later, I recieved a late noticed, and called back imediatley. Again, I was told that the $200.00 would be taken off. My service was cancelled a week later for non payment. I called again and was trasferred for over 25 minutes. It wasn't until I threatened a class action lawsuit that my problem was taken care of.
I would not recommend Direct TV to antone. This company is dishonest, does not value it's customers, and the only service you get is by threating a law suit.

When their installer put in an hd receiver, he added the hd service, but did not disconnect the non-hd service. We did not protest the bill because we thought we needed two receivers - one for the hd tv and one for the non-hd tv. When we upgraded the other tv to hd, i asked when the bill would go down and was told by the installer that i was being overbilled and to call the company. Well 5 phone calls later, i was accidentily told that they had denied my claim. Contacting billing dispute was by snail mail only. No phone number. They called me and said in effect - too bad about the $1, 000 overbill. I am going to small claims court to sue for the money because their rep made the mistake and i have to pay for it. Sneaky billing! Also, it took 2 phone calls to get a box to return the equipment their rep told me to throw away! If i had not procrastinated about throwing out the trash, i would be another $425 in the hole to them. Terrible customer service.

I closed my account with direct tv and they sent a last bill, i paid it with no complaint. Then i find another charge on my bank account from them, their response was that it was charges on the boxes not reported. Even though i never ordered pay per view, i never had the service connected to my phone line. I thought that it was over and then i received another bill claiming there were more charges found on the cards. At this point i realize that i am being screwed royally. I decided to contact the better business bureau and received a response from direct tv, which stated that Mr. (my name is Williams) in fact did owe. They even went up on the charges that they have been sending. It is clear that they have me mixed up with someone else, but refuse to correct their mistake.

I have been waiting for a credit check from Direct TV for a few months now (cancelled service in August). Everytime I call them to find out where it is, there is a new excuse:
1. We have the wrong address.
2. Was returned and shredded.
3. The case was closed.
Sometimes there is no excuse at all and I'm put on hold for several minutes and forced to hang up.
I just want the few dollars I'm owed.
Customer service is horrible, rude and no one knows anything.
Everytime I call they want me to reconnect, which I will NEVER do based on poor customer service.

The request was simple. Your service must be cheaper than my current Cable bill.Never was the bill the same twice.(Phone calls letters.) I was told I could move with no additional charges because I told Direct that I did not want any contract at all, much less 18 months. After more phone calls and several letters the bill seemed to stabilize until I did move and I was at the end of the first year.

Well while I was waiting at my old house for the service teck he was at my new house with a new dish at no extra charge, or so I thought. He stated that I would get free HBO, cinemax and stars just because I moved ! What a deal. The original bill increased and I was charged for all of the supposed free channels. I canceled me service at the end of my 18 months and that's when the real fun began.By making my monthly payment after I moved I automatically agreed to a new contract with out ever being told. What a company! Assumed contacts. What a great concept! Once, much earlier in the contract I thought I might be late so I paid with a credit card. My credit card has paid 2 charges that occurred after my cancellation and after all the BS charges they could possibly charge were paid. When I inquired about this low and behold Chase and Direct TV are business partners. I have had more than enough and will be taking Direct to Small Claims.I have never had such a bad experience with any company I have ever dealt with.

Don't put up with there crap TAKE EM TO COURT.

I use them before they was never like this over charge me with fees and not right service i order also was due arefund never seen so i call and cancell i was told i will charged 120.00 for early but when i got bill it was 600.00 and to collections.I have look at complants on this company what a spam they need to be close down.Ijust luck up on this web. Suit see so many co. That that have spam people dont have money to give away like that can they sleep at night

Never received HD channels, called directtv and installing company several times, did not get any response for 3 months. Finally the installation guys showed up and tried for 1 month and finally fixed it. Directtv does not refund me HD price even though we did not receive service for 4 months.

Also never received mail in rebate, when called regarding that they say they can not find my application and they can not apply it now because it passed 2 months timeline.

Now we are struck with it for next 8 months paying almost 70$ per month.

I am so furious and upset with direct tv... not even sure where to begin. I have waited 2 weeks for service to be installed and have talked to 15 people (2 of which claimed to be supervisors) about all my problems. I was misinformed about the receivers that I had requested, misinformed about HD local channels being available in my area. I called and ordered a promotion for new customers switching to direct tv and was told that I didn't qualify because it was for existing customers only... not according to the brochure I received! I have been told different things by 15 different people... asked to speak to a supervisor and you get transfered to spanish, placed on eternal hold, or hung up on all together. I have been waiting for 2 and a half hours now on a supervisor to call me back. Big surprise he didn't call like he said he would. I hate this company and will never never recommend it to anyone! Beware you don't get a thing that is promised to you by their ads, reps, or their supervisors!

A dead person could give better service than direct tv!they put holes in my roof and siding when i told them to put on my pole. service:10hrs on phone for piss poor service and keep changing programming and upping prices. started @&39.99 per mo and up to $69.00 in 5 months and we have not added nothing! also they told me i signed a contract for 2 yrs., i signed nothing signature or verbal Direct TV show me my signed contract! you cant. I will be great when air on local tv station from area complaints about Direct rippoff tv

I have had similiar complaint as other people.Had dtv since 2002 filled my contract by 2004.cancelled in 2009 told me since i upgraded to dvr I fell into anther 2 yr contract I asked them to show me the contract I signed u dont have one yur upgrade is yur contract.Drained my bank acct.Found web site [redacted].com tells some things u can do and ask banks to get yur money back.They talk of Federal regulation E form from yur bank.Dtv setteled 4 ml lawsuit in April this may be why everyone is getting screwed u can find this article on the ftc web site an file complaint maybe if enough, goverment will do something if they get bombarded with them

I signed up on one of their promotional letters of Order Direct TV & get all this: $34.99 mo. for 12 months (The Choice Extra Package), FREE Professional installation -yea holes in your roof after being explicitly told to install in a specific location-front on the house-the installation includedin up to 4 rooms-at an additional charge of $4.99 ea. per month-3 receivers an addit'l $14.97 per month-Free HDR receiver upgrade-notice the small print "with activation of the Choice XTRA progamming or higher" which I had no problem with since I like those channels-but always read their small print!

Where my problem began is with the fact that you have to file a rebate to get this pricing-which I did online & called evey month to find out why I was over billed & the list goes on & on-never to get the rebate after hours of calling & passed from one computer to the next-I have quit my service as of this date & will see what will happen next. They are well known even by my bank for over billing problems! BUYER BEWARE!

Direct TV has the worst customer service of anyone. When I had my service set up I was cancelled on 4 times for lack of equipment avaliable. 2 months later I finaly had tv and was offered a $100 credit. I had to call them 3 times to actually get that credit applied to my account.
When I moved my service to a new address I was charged a $50 move fee- my service was unable to be set up and 4 months later I am still waiting for that $50 refund.

On August 6th, 2008 my fiance called Direct TV to settle on our past due account of $807.76(charges for fees on boxes unless returned or account is reinstated.) Direct TV settled on $225.00(we reinstated our account.) Within a day or two I went to make a withdrawl and there was no money left in my account. After going over my account I realized Direct TV withdrew two seperate amounts, one was for $225.00 and the other was for $582.76, turns out to be a total of $807.76. I immediately called Direct TV and spoke with a supervisor by the name of Marisol. Marisol agreed it was there mistake and they would return $585.09 (with taxes). I then explained to her my account was already insufficient and was accumalating fees. She assured me if I faxed in a statement to her all monies would be returned to my account by Friday August 15th, 2008. I was so excited about finding my money and knowing it would be returned to me that I did not realize how long I would have to wait. Today, (Monday August 11th, 2008) my fiance tried to get in touch with Direct TV to explain to them we needed the money returned sooner. Direct TV stated (Jared)they would be unable to return it any sooner. My fiance asked if we wrote a check for groceries if they would pay the "bounce fee, " he also stated they would be unable to pay the fees. Now for the dilemma, we have five children and that was money needed to buy some groceries, fuel for my car to get to work, and school supplies (school starts on Wednesday), and whatever else I needed to do with "my money." So I guess what I am asking is what am I supposed to do until Friday. I borrowed $20.00 last night to buy $7.83 worth of food for seven people for three meals for today and I put the rest in gas at $3.64 a gallon. I need food for the rest of the week and do not have the resources to beg or borrow. How can someone take your money so quickly and easily out of your account. Yet, take as long as they need to return it. I also had two credit cards I needed to pay and they are now past due (first time.) If anyone reads this and can call Direct TV and ask them to please put a rush on this we would greatly appreciate it. Marisols voicemail is [protected] or you can call [protected] and ask for Marisol or another supervisor. If I can get several people to call maybe we can get them to speed up. A check in the mail would get here sooner. Thanks again, Mother of five in McLoud, Oklahoma.

I competed a year contract with Direct TV. My job wasn't going as well as it had in the past. I called to cancel my service. I was talked into, putting my account on a 6 month suspension. During the 6 months, I had moved to a different location, and had left the dishes at the old residence. When the 6 months was up, they automatically started charging me for the service again without any warning. I called them several times, and I told them I had no way of receiving the signal, as the dishes were at the old place. They refused to drop the $63.00 charge, for a service, I did not, and could not receive. The woman from customer service was very rude on the phone. I informed them that I would never use their service again, I felt like they really took advantage of me. I feel I should have received something in the mail, to inform me. I would not let them talk me into this situation if I were you.

Direct TV has very lousy service. I constantly have to call service but for the past month I did not have the Filipino channels which I pay$39.99/month and aside from that I only have a couple of channels from the choice package that I pay separately. They gave me 1 technician who did not come and did not call, as of last night they cannot give another service technician because they are fully booked. This has been going on for 1 month now. They better not charge me for services because there were no services involved. It is horrible.

I ordered Direct TV after 2 yrs. of getting letters saying they wanted me back as a customer. I signed up for a package and the equipment was installed. Shortly there after I was contacted by a rep. of the company by phone, and was told I could get their best package for 4 months for only $5 more than I was paying. Now I have NFL package which I don't remember as being mentioned. Maybe my fault, I really don't know. But I don't even watch Football. I have contacted Direct TV to now avail, they don't want to hear me or let alone remove the NFL package. So far they have proved to me they don't give a damn about their customers, just their bottom line. Rude and arrogant and non caring is all I can say about them at this point.
Don't Use Direct TV
If I wasn't retired and on a fixed income, I'd buy my way out of it in a minute.
Ticked, pissed and flustrated

I just received my Oct. bill from Verizon, which includes my Direct TV bill. I'm being billed for the ESPN Gameplan 2008, which I never ordered. However I'm being told I ordered it via remote on 8/15/08, but they can't tell me which remote/reciever ordered it or the time it was ordered. So I asked very nicely to have it removed, and was told that it had to be canceled before the season started. I again stated I never ordered it, so please remove it from my bill. They refuse to do so. So I spoke to a supervisor/mananger and was told it can't be refunded or removed once ordered. I threatened to cancel service and they said OK. I told them you would rather lose a new customer, than remove a $54.00 charge, and I was told yes.
Amazing...

Forgot to mention that Tony in AL (Badge number U7402) asked if we had a good pair of garden clippers. He suggested we cut the exterior wiring in 4 or 5 places to make sure the local Ironwood contractor would replace it. Kathy, the customer service supervisor who solves problems in 3 hours, had some interesting facts. No customer service rep is allowed to make any outgoing calls. So much for the promise Tom in OK had made to call back. Kathy also said supersivors can make outgoing calls, but only once per week. What authority! I would never work for Direct TV. The level of self-worth their employees must have is below anything I never want to know. It must be hard for Direct TV to find employees with so little concern and kindness for others.

Im talking for two old people that was scam by Direct TV. On Sept 12 called to activated service with promotion. on Sept 19 went to connect service and from there the service was with mistakes. Already charging additional for receivers that didnt told them was additional charge. The plan was totally different from was agree. Installer called and suppossly fixed the problem. When he left was totally out of what agree - different group of channels.. This process went to the next day and tired of looking for a solution .. disconnect next day.. after few day .. this old people was charge almost 400.00 for disconnect .. two days after only and after all the lies from the reps... its increible that these companies are doing this with a lot of people and theres no way to stop them ... this is robbery... specially to indenfend old people that do what ever they hear from rep... This need to stop.. Does any one knows how this can be address... is outrageous... imagine how many 400.00 dolars these companies are taking from people ...

I was referred by to direct tv its cheaper than digital cable but not that much cheaper. The only good thing i can say are the channels are a lot clearer. I was just installed on 8/31/07 with 1 room install with some of the worst contracted techs i have ever seen I took them 4 1/2 hours to install 1 room with a dvr (i should of kicked them out at that time) and them come to find out it was installed incorrectly with dvr need to have 2 cable lines from dish I only have 1 so I cannot record 2 programs nor can i recored 1 show while watching another I called the customer service and i tell you they are the worst customer service dept i have experienced I called 5 times and was able to speak to reps they always transfered me to the install dept then i would get disconnected after calling 5 times and waiting 20-25 min to speak to someone I decided to email them. i did get a email received notification that someone will cal me in 24 hours guess what that never happened... then when i finally got through after the automated system kept confirming an appt that took place on 8/31 and today is 9/4/07 i was able to speak to a rep that told me they can send another tech out in 1 week to correct the installation but there would be a 49.95 fee i had to pay over the phone with cc or debit card? Yeah right no stupid written on this forehead then i tell her why do i have to pay fee if wasn't installed correctly she says that because of my information i have to pay the fee (what information) name, address... I asked for a supervisor and this woman comes on the line who says she a super however when i told her as well i am not paying the fee she asks to put me on hold to see if she can waive the fee (ummm your a supervisor you should be able to make that decision at that point... i tell you i am at the point where i will cancel and go elsewhere term fee or not... we as subscribers pay their salaries if we don't pay they don't get paid they shouldn't be allowed to treat people this way and they need to be stopped.

On the day I canceled they told me they'd charge me $120, I told them even on that day I wouldn't have the money in my account, can I pay half now and half in two weeks. I was canceling not because I wanted to, but I had no choice it was due to circumstances beyond my control. Not only did they not care, they automatically withdrew $160.33 and caused me overdraft fees. I talked to TEN+ reps about this, and everyone's reply was the same "It's our policy, it's automatic and we couldn't take your credit card off the account." STAY AWAY FROM DIRECT TV! CABLE MAY COST A LITTLE MORE BUT I TRUST IT'S BETTER SERVICE!

First of all i have had several problems i been charged several times for services i did not order or want. One month i was charged my regular bill times 3 . Ive had channels added and taken away without my consent. The new one is that i noticed i was being charged for dvr service and its already included in my package. Customer service told me i was right of course and said they would credit me $35.00 so i go to record something on my dvr it dosent work i call and get told that it was there mistake and the $35.00 was never deducted from my account then i get told that i have a balance of $28.00 and that they cant turn my dvr back on until i pay it and my due date isnt until 8/15/08 so now i dont have my complete package because of their mistake. Your company says that your better than dish network and your customer service is good thats a lie all they do is tell you what they and ever time they make a mistake its always sorry for your inconvienence its never anything free or credit to your bill i think after so mant mistakes those kinds of things should be offered.If i dont recieve something for all the problems i will be in contact with someone to cancel my contract with out any charges fo breaking my contract which ends on 6/09 i donot and will not deal with this type of incompetence for another year.I also pay over $100.00 a month for services that it seems you have cheaper prices for the same channels i have i feel im being riped off and im pretty sure i can get the channels i want from dish network thats not what i want but i wont put up with this im sure someone wants my $100.00 amonth and apparently directv dosent! I would hope

I had direct TV in North Carolina. Over a year ago I moved back with my parents in Pennsylvania. At the time, June 2014, I called Direct TV to cancel my service as I was moving in with my parents. I was told by the representative that my "contract" was not up and I should suspend my service. Well, I did that and moved home. Here it is August, 2015 and I am still being billed. Called Customer service which is a joke, and found out that for as many months as I suspend my service, they tack it on to my contract. If I cancel I will have to pay the termination amount for as many months as remain on my contract. It is a revolving door. Suspend and your contract will NEVER be up. So for me to cancel, they are going to charge me approximately $240.00 because they keep extending the contract time. This is highway robbery as far as I am concerned. I am filing a complaint with the Better Business Bureau. Something needs to be done about Direct TV!