DirecTV review: very poor service and unacceptable contract 1397

I emailed Direct Tv about 2mos ago that I was having problems paying bill and asked if they could put a hold on my account until I get caught up. I don't watch tv much but still wanted to keep Direct-Tv once I was able to pay. Tuesday I received a Fed-Ex box to return my receiver. I called direct tv and told them that I did not want to cancel and told them about my email. THey told me I should have called to "suspend" my service and then asked me to pay the entire $284 due. I told them I was a single parent with a only 1 income and child support has been sparce. I asked them if I could make a $30 payment for now. They told me they CANNOT help me. I was almost begging them, I'm robbing Peter to pay Paul and Peter's funds are low. I told them eventually they would be loosing a customer because I will be going to cable. They still could not help. Today I looked at my account and they credited my account $384, which put in in the negative along with other bills that will be bouncing. I called and they could not help out, once again. I asked if I could go on sometype of payments. "No monthly payments". Once the receiver is received they will credit my account $125 for the receiver. I told them I just got the fed-ex box on tuesday to return the receiver and asked if they could give at least a week to receive it. I'm a single mother doing everything and was going to return the receiver on Friday. Could not help. THANKS DIRECT TV FOR NOTHING!

I am so fed up with Direct Tv. I had been recently disconnected. I requested a paperless bill never got it.
I pain the past due fees, and still not reconnected. I was charged a fee to pay over the phone reconnect fee etc..
I email them and they send back that I owe 290.00 more. what? I call them and find out that was a mistake. But in order to be reconnect I have to pay my current bill which is not due for another week. So the due date is really a just kidding date.
I paid the current bill. And guess what? still no service on. They owe me 80 cents. And I had to pay another phone fee to pay my bill early. They suck!
If you try to call customer service, you have to pay your bill in full before they will talk to you, even if its not due.
If you dispute the bill, you have to pay it before they will connect you to customer service. If you dont pay it, they just take it out of your account.
They are over priced, and the equipment constantly breaks down, and you are out of luck. If a dark cloud rolls by it goes out.
DO NOT USE DIRECT TV! RIP OFF!

I have been a coustmer of direct tv since 1996 and never had a late payment today 3/1/2010 received a call telling me I had to pay the Jan bill that I had forgotten about by phone & even after telling the rep.that I had scheduled Jan & Feb 2010 bill to be paid on line my service was terminated as of today 3/1/2010

I had Direct TV installed Dec 2008 on a promotion of 12 months @ $ 49.00
My first bill was $ 69.00; I called to complain; little did I know this would be my first of MANY months of calls, ON HOLD< waiting, waiting and WAITING for them to CORRECT my invoice.
To date, I have had service now 18 months, I SHOULD have been invoiced a total of $ 750.49 with my referrals credits, and other discounts for the sign on bonus accounted for, however, to date, I have paid over $ 941.22; and get this. They have SHUT ME OFF TWICE
ANd currently say I owe them $ 120.00

I informed they today that since THEY have broke the 24 month agreement, I will be mailing my box back to them.

I called Direct TV to cancell my account they told me they would pay my bill because I no longer had a contract with them I said ok but I will cancell when at the end of that. At the end they told me they would pay my bill again I agreed and then at the end called to cancell. This time they said we will pay your bill and give you a free HD DVR. I asked if this would put me under contract they told me no. I asked them three times if this would put me under contract they said it would not. So I said ok lets do it. I asked the intaller if this put me under contract with them and was told no it did not. I called to cancell and was told I am under a 2 year contract and it would be 440 dollars to cancell they charged my card and completly screwed me.

I contacted Direct TV at least 7 times today, trying to get my billing corrected. I purchased a mountain home and signed up for Direct TV at Sam's Club from what I thought at the time was a Direct TV Rep, but was from Smart Circle International. During this period, I signed a contract that included an upgraded receiver DVR and $120 discount for being a "Plus Member at Sam's. The best that they could do was give me a $50.00 credit for the exchange. I also stated that I was being over billed each month.
Direct TV told me to contact Sam's Club, in which I did. Sam's Club Manager was trying to get me their Direct TV's Representative (Smart Circle International) telephone number. I found Smart Circle International's number on the internet and they redirect your calls to [protected], which happens to be DirectTV. Direct TV promised to have one of their higher management call me within two hours, it's been 3 1/2 hours and have yet to hear from them.
I plan to complain to the BBB and Colorado's State Attorney General Office against Direct TV and Smart Circle International. I believe that most people will go away if they accidently disconnect you on three different occasions but that only intensified the situation. There is no reason to waste so much time trying to resolve the existing problem of contracted services. Stay away from Direct TV and Smart Circle International because they are filled with GREED and will screw you over once any monies are in their pockets.

disBEWARE! Be very careful when dealing with this company. I called to disconnect my service with them last February and the rep I talked to suggested "suspending" it instead for 3 months. So, I foolishly did. Well, after the 3 months I called back & told them I was still with another provider and wouldn't be needing their service anymore. However, something told me I should call them and it's been nagging at me for a few days. So, tonight I did. I got somebody in Idaho and he started babbling about my bill, of course I told him I connected it, just continued to suspend it and when I didn't call back by August 15th they started billing me. Well, of course I went insane immediately! After threatening the State Attornery's Office, blogging & exposing them in papers/tv and facebook, she said...go ahead. When I told her I can prove I'm not using their service and can produce the other providers bill...she said, that's irrelevant! Now, I ask you would you want to do business with a company like that? By now, steam was coming out the top of my head and I screeched obsenities at her...couldn't stop myself...lol. The funny thing is she never hung up on me ...maybe she was enjoying it. I did call back & got someone in Mexico (that's right) and he checked his supervisor & they took care of it. The motto is: be vigilant with these companies, just because they're big doesn't mean they won't scam you. It's a trick! They hope by encouraging you to suspend the service that you'll forget to call and then they'll bill you for something that you never used.

In June of this year I signed up to have Direct Tv installed. I explained when I ordered your service that I was on social security disability and received my check between the 7th and 13th of the month on the second Wednesday of each month. Your sales person told me to wait to the middle of July to have it installed so my payments would line up.
I had your service installed on the 18th of July. After which money was taken out on the 2nd of August. I called and complained and was told Septembers payment would be taken out on the 18Th. It wasn't, it was taken out about the second again.
I called and complained again and they said for me to cancel the automatic bill pay and write a check and then have the payments set up to be taken directly out of my account on the 18th of each month and lose my free HD for life because of canceling my automatic payments..
Come October 3rd my account was hit again this time causing me overdraft fees and now I am told the date can not be changed and that I was out of luck. I want to cancel my service but I am told I have to pay a 400 plus dollar early cancellation fee.
I did nothing wrong and I and my family are suffering because your company refuses to stand by their word and bill me as stated. I have spoken to at least fifteen people and no one will HELP us.
My only solution is to send back your equipment and put a stop pay on my account and go back to cable. I want you to know that when you treat people badly like this that it costs you thousands in revenue. I attend a church with hundreds of family's and when word gets around how we were treated then it will cost you. Whether or not you realize it. I could have gotten you customers but instead they will turn away from you and go else where. You will never see the early cancellation fee due to it being your fault I had to leave.
I thought my cable company were a bunch of crooks but you are way worse.

I have been with DirecTv for 3 years, always with the Sunday Ticket. Usually they roll it over every year without asking (which I did not have a problem with because it is a better rate). This year they did not, so I called to ask if there was anything they could do for me. The rep stated yes, she could discount it 20 per month for six months, so I said great, thanks. This was last month (Sept 15th). I went online to pay my bill yesterday, and noticed the credit was not there. I called customer service, the rep stated yes, she did see that notated in my account, and I would receive the credit, but had to transfer me to the credits department. The girl there said I had to pay my entire bill first (even with the extra 20 being added) and THEN she could credit my account. While doing this, I became disconnected. So I called today to get the credit, had to be transferred twice, then spoke to Robert in the credit dept who RUDELY informed me, nope you can't get it because its not valid. WHAT? Asked for a super. After a LONG wait super came on and said, "sorry that wasnt a valid offer and nothing we can do" Ok, so I was lied to? No he said, we didn't lie, the reps misrepresented it. So how is this my fault? I pay over 150 a month to them for 3 years, and this is how they treat a customer? I cannot believe they will not honor this credit when it's been notated in my account several times I would be getting it. I would highly recommend not doing business with this company, and will spread the word on facebook, twitter, and within my workplace.

I had ATT / Direct Tv bundle for several years . In September, I ordered ATT U -Verse. They FINALLY connected me up on October 2. On October 10th I received a notice of a due amount of $158 for direct tv. I paid it thinking / knowing I would get a refund of this .It is now JANUARY and every month I call about this refund. WHAT A RUN AROUND ! I have probably talked to 25 different people and every time I get "you will see the credit on your next bill by the 10th" ! Please people !, I paid ATT who in turn paid DIRECT TV.. I don't understand why my little $158 is SO HARD TO REFUND ! Today is the 15TH of January and I am still going through the run around. ARE YOU GOING Bankrupt ?! You had no problem immediately taking my money, nor the possible threat of disconnection if I didn't pay.
LOUSY CUSTOMER SERVICE ! each phone call resulted in transferring me to another "customer service agent" . With so many of these "agents", it seems one, somewhere, sometime, would be able to solve the dilemma. Stay away from them all! Go back to COMCAST< at least you only have one company to deal with

unauthorized charges for ppv movies we supposedly ordered in 2004 now 3 years 9 months later being billed to us. we did not order these movies. My husband & I were out of town on the date that 2 of these movies were charged to us. we also received a bill stating that our service would be terminated if we didn't pay this bill now. If we didn't pay the $93.17 & terminated our service with direct tv we would also be charged for an early termination fee.

I cancelled my Direct TV back in Dec of 2010. I made sure to call them direct to ensure this was my final bill and that no more charges would apply. The next month (Jan of 2011) They sent me a bill for $5. I called for an explanation of the bill and was told it was a charge for calling them in Dec to pay my final bill. Brian the gentleman for Direct TV apologized for the $5 charge and reversed it. Now I get a bill in February for $14. Again I called up Direct TV asking for an explanation and was told it was for a movie I purchased through my remote back in 2007 (3 years ago). I asked to talk to a superviser and at that time Amy got on the phone. When I explained what was going on she told me I had to pay this bill or she would make sure I was put in collection. What kind of garbage is this! I personally would never use Direct TV again. I had their services for 6 years without one complaint but all it takes is something like this to destroy the relationship.

I would not advise anyone to join Direct Tv. They deducted $$119.85 from my credit card with out even a bill. I cancelled my service with them sent them back all of there equipment and still they claim that I owe them money. I called and stated that why did they deduct a payment and they said that there was paypreview from back dated to [protected] I tried to tell them they need to send me a bill so that I can confirm that the charges were mine as I did not even have a receiver at the time they were charging all they said oh sorry must have been from previous user. The customer service is very bad. I will never go back to direct Tv they are dishonest. I never was late once with my payment and I was a customer for 10 years and this is how they treat me.

Direct tv SNATCHED OUT $ 897.95 out of my Husbands account today! NO AUTHORIZATION, NO LETTERS, NO NOTHING.. We moved from SC to NY in February.. When we moved to ny, we tried to set up service come to find out we could not put up the satellite dish in the high rise building, so we cancelled service in February. From March to May they were billing us, finally I guess they decided to take out the cancellation fees of $280.00 which they claim is our fault because the landlord won't allow the satellite dish. After the 3rd phone call The Cust. Svc Rep had the nerve to tell me that "You should have moved to a building that accepts Direct Tv" .. so, we are liable for $ 20 a month cancellation fee until our contract is over in another year and a half. I have NEVER heard of a SCAM such as this. The equipment was billed for $401.00 they can have their cable boxes its not that serious... but the billing charges that were being charged to our CANCELLED SERVICE, were reversed of $145.00 ( which take a few days to come back on our account) HORRIBLE, HORRIBLE, HORRIBLE SERVICE I RECEIVED TODAY! My Husband had 2 Service Reps that told him, " even though you don't have service, you will continue to be billed until the equipment is returned" even if you cancelled service. I will definitely send a letter to the Corporate Office, not sure how much that will help, but better said then unsaid!

You can't talk to anyone for the first 30mi. on the phone. Wnen you finally get someone on the phone they transfer you all over and still no resolution. They automatically start charging you for free stuff with out contacting you like they said they would. Then you can't get it reversed. Also the $100 they advertise for referrals doesn't happen. "they have no record" How convenient.

My card card is on file at direct tv. They have charged my credit card three diffrent times. One didnt go through. AND is LYING on me saying that I called those payments in! WHY when i barley have GAS money to make it to work, WHY WOULD I TRY TO PAY THEM 3 TIMES IN ONE MONTH WHEN MY BILLING HAS ALWAYS BEEN BEHIND! NOW THEY WONT CREDIT MY MONEY BACK BECAUSE IT WAS MY ACCOUNT BUT I DID NOT AUTHORIZED ANYONE NOR DRECTTV TO CHARGE MY ACCOUNT. ITS ALL GOOD I BET YOU WONT HAVE ANOTHER CREDIT CARD OF MINES ON FILE!

ON 8/4/11 DIRECTTV ELECTRONICALLY PULLED 116.27 2 TIMES FROM OUR CHECKING THEN ON 9/611 THEY PULLED 178.49 THREE TIMES, WE CONTACTED THEM 5 TIMES NOW AND THEY STILL HAVE NOT SENT THE WRONGFULLY PULLED AMOUNTS BACK.THEY ALSO CAUSED OVERDRAFTS AND WE HAVE BEEN WITHOUT MONEY FOR OUR OTHER BILLS. I AM TERRIBLY UPSET

I ordered direct tv for my business and they never set service up right so I tried to get a refund on my boxes which they charged me $500. they said no. now they are saying I said it was a residence not a business and are sueing me for thousands when they had been to my business numorous times to fix tv problems.

I had direct TV installed on 11/21/11. I was told that I would receive a discount for 12 months and the charge would be $65.99 less $31.00. No one told me that I would have to go to direct TV web site to apply for discount. I received no billing until 12/30/11. Then I received a past due bill for $189.24. I called direct TV and complained but in order to continue service I have to make payment by service interruption date of 01/08/12.

do not fall for the free move service, it automatically renews your contract! also your next bill will be at least doubled! they hit you with all kinds of charges for changing your programming service in the middle of a billing cycle..

Lawsuit against DTV! Tired of them? Let me know.

I cancelled DTV on 9/16/12 and returned the equipment w/ no problem. I later received a "final bill" saying all was well 0.00 balance remaining. About 2 weeks later I get a bill in the mail for 24.95 for 5 movies? I called and they said they scanned a card in my box and those are movies we didn't pay for. Ummmm Nope that never happened and these charges are wrong, please take them off. And they won't So what do I do now? I just have to have that on my credit or pay them, that's not O.k Who's regulating these companies to make sure they aren't doing these types of things to people?

Since ABC has been in dispute with Direct TV for two weeks, is Direct going to pro rate my bill since I am not getting all the channels that I am paying for?

My name is Harold D. Pitman and acct. # [protected] and I didn't not ask for Auto Bill Pay when I opened this acct. and just got a short funds notice from my bank and being charged $35.00. by them for you automatically taking funds out of my acct. which I didn't authorize. I did make pay the initial amount for installation out of my acct. but didn't authorize Auto Bill Pay not at all and always make payments with checks. I was going to send payment in this Sat. seeing as how I don't receive my retirement check to my bank acct. until Sept. 30. Also I was charged bye this outside company $7.99 per month for insurance that I didn't ask for or want. I want the Refund for $35.00 back or please just cancel my account immediately. My e-mail is pitman2007@sbcglobal.net, thanks for your help.

We have had direct TV as our service provider for 16 Years, after having problems receiving our local channels, I was advised from customer service we would need our equipment updated, and that a service order would be dispatched to a rep in our area. This would be done at no charge to our account. Equipment was updated in 2011. The rep updated the satellite dome on the outside of our house and the receiver box inside. He left the old satellite dome in our yard, and informed me we would need to dispose of it? This really doesn't make since it's their equipment, but we did. In 2012 I contacted Direct TV and ask that our service be disconnected, I was then informed there would be a fee for not meeting our contract agreement. We were not under contract to my knowledge the additional charge to our account was 300.00 for the two year service contract they had automatically enrolled us in after they updated the equipment at no charge! What a form of fraud! by omission. Then I was informed if we didn't pay the contract fee it would be sent to a collection agency' unbelievable. HOW CAN THIS BE LEGAL!

direct claims no payment rec on 8/29.i check w my online banking w b of a.payment check 7148196 sent to [protected] on 8.26 and delivered on 8/29.

I've had DirecTV for almost 7 years and have never had any problems. The only time I've ever had an outage was when it snowed and disturbed the signal. It only snows here about once every few years so that's not an issue. When my receiver died, I called and they sent me a new one within 2 days. And I just sent the bad one back in the same box.

I wish I had done more research prior to getting their service

I am a DirecTV customer and I just found out they charged me $1710 for service I did not receive my service was on hold while I was purchasing a property in a probate sale.that took many months to obtain the house and put it in living condition now that we have moved in and are ready to get DirecTV Installed I found out they lifted the hold on the service without my knowledge and never sent me a statement to let me know even though they had my new address. When I contacted them about the problem they refuse to credit me the money back or even credit me back months of service that I paid for.
Anyone with similar situation please contact me if interested in a class action law suit. My email is partysakozyfilly@sbcglobal.net

DirecTV is the lowest form of ### that I have had the displeasure do deal with. I had an issue being bundled with Verizon and DirecTV so I wanted to separate it, reason was my bill were getting crazy with no breakdown at all. I got behind on my bill and asked to be separated so I can itemize the two and get caught up with my account, Verizon refused unless I paid my bill in full. I explained I wanted to do this because it was the only way I could afford to get caught up. After I dropped both services in an attempt to cause them to separate they finally did, but then Verizon sent Directv a 1000 dollar bill saying it was un collectable, which is a ridiculous number, I probably owed them around 400 total, which means around 200 to DirecTV. the next thing I know this weekend DirecTV this weekend completely cleared out my checking account using my debit card they kept on file which I did not authorize them keeping it, nor the charge they put on it this weekend. I am on SSD, I am perminantly disabled and get a check once a month for myself and for my 8 year old daughter, so not only did they take all of my money they took hers as well because my checking is used for her direct deposit. I don't have my rent, money for food, or anything for that matter. I contacted the Attorney generals office, the FCC, the Federal Trade commission, and the PA department of banking. I am getting papers to fill out from the attorney generals office to file a complaint, but I don't know what the result of that will be, The only thing I do know is I can't pay my rent, my fridge is empty, and so are my pockets, the only good thing is my daughter has breakfast and lunch at school, so all I know is this is going to take time, I am totally broke, and very stressed out. DirecTV you are a low down dirty business, I will never ever use any of your services again, oh and I also had to close my bank account and order a new debit card because of these low lifes.

I just wanted to add that I was told by the FCC if enough people complain to the Federal Trade Commission that they would most likely look into it so please if this happens to you, don't just take it... # for Federal Trade Commision is [protected]

Good luck everyone
Pat Toole
Patrickstoole@aol.com

PS a class action law suit would be something for all of us to look into.

I am seeing red and only the utmost if control is keeping me from perpetrating some sort of less than legal action. I would also like to direct the telling of "my" ordeal at "dccircuitboy" since he is either a DTV employee or just plain "holier than thou". Funny thing happened today when my elderly mother tried getting some money from the bank - she only had $3.87 left. For the Doubting Thomas amongst us, she did/does not owe DTV a red cent. In fact, the money was taken from her through my account. I paid my balance in full and then closed it as my initial (and only) 2 year contract expired. Now comes the, "can this be legal?" moment. As I am on disability, I occassionally run low on funds and will have my mother lend me a few dollars, which is what happened 10 months ago with my DTV bill. Well, I still have the equipment because I am waiting to receive the return shipping labels. For some reason despite the fact that I have paid off my bill in fulland still awaiting the return shipping labels the thieves at DTV I think I am a thief and not going to return their equipment, which is justification enough for them to leave my mother flat broke - this is where way what has me so dang angry. For them, some BS in the online Terms and Conditions gives them the right to run every card, that may everhave been used to make an online payment, so they can get what they think is theirs. Now if I had any money in my account I would have been charged, which would still be wrong but at least my mother would not have been so wrongly affected. I don't care if she is going to get her money back the point is she does not have it now! I would just love to take awaythe rent and medication money from some of these DTV folks. as far as I can tellthe only thing that I did wrong was being poor.

A few years ago back in 06 I lived with my mom and I was on her lease and she had an Direct Tv account at her house and times got hard and she couldn't pay her bill and the account was closed... Years later after I had been moved out of my mothers house and into my own home with my wife and kids.. I called Direct Tv to have service installed at my house and they told me that I'm linked to my mothers old unpaid account just because I was living with her at the of her service, I don't have anything to do with that account, it wasn't in my name it was in her name at her house, she was just helping me out with a place to live at the time, I haven't lived with my mother since then, and now that I'm trying to get service at my own home I'm being denied because of that, I've never had any type of cable in my name before ever, and because I was living with my mother at the time of her service and it was disconnected due to non payment I can't have service installed at my own home for my kids and I, that's crazy I've never heard of anything like this before, I'm not responsible for what someone else has in their name at their own home, if they don't pay their bill how am I responsible for it...? Someone please give me a call from Direct Tv, I would love to have service you all if we can get pass my mothers situation that I had nothing to do with, [protected], thanks have a great day..."!"

I have never and will never get direct tv. They have been pulling money off of my card and I don't have any service with them . How they obtained my card information and are debating money off of it I don't know... Highly pissed!

I received a bill on movies that we never watched wasn't billed for them until we canceled our service with them which they say was watched on nov. 2012 also have payed two bills already.
I'm not going to keep paying them. sorry

So pissed lost my job barley have money as is had 200 in my account. Go to buy groceries yesterday to find out direct tv took all my money without my permission. I am so mad. I hope i can get my money back.

I entered into a two year contract with direct tv in june 2011, which I was fine with. However one year and two months into my two year agreement I upgraded to HD receivers after getting a new tv, I was completely unaware that according to Direct TV this entered me into a new 2 year contract. So my original contract would have been up this past June. I wasn't using my direct TV much with my work schedule and decided it wasn't worth the cost... To make a long story short, direct tv told me that I still had a year and two months left on the contract, I told them I had no idea that upgrading to HD entered me into a new contract. Direct TV informed me that they have a recording with "third party verification" of me agreeing to the terms. I was skeptical because I would have remembered if I had entered a new two year contract, anyway I asked them if I could hear the proof before I paid the $300 dollar early cancellation fee, they of course told me no so I grew more skeptical, but they did tell me that they did have a contract with my signature on it saying that I agreed to the new 2 year contract. I was skeptical because all along they had been telling me that it was in fact a verbal agreement over the phone with a "third party verification" that I had agreed to. So I asked if they would send me a copy before I paid the $300 dollar penalty. When I got the document the signature in no way resembled my own. It was 100% evident that the signature was a FORGERY, it didn't even resemble the my name or any of the letters in it. I told them about the FORGERY and that I wouldn't pay, but no matter who I talked to they wouldn't budge and now I run the risk of bad credit if I'm late on the payment. I want to sue them for forging my signature and lying to me multiple times but don't really know how to go about doing it, and worry that it won't be worth it and feel as though they are so big and such a corrupt organization that I cannot do much against them even thought they FORGED my signature as proof that I entered into a contract with them that I had no recollection of.

ON JUNE 25, 2013 $106.77 WAS TAKEN OUT OF MY ACCOUNT UNAUTHORIZED. WHEN I CALLED DIRECT TV THEY SAID THEY SEE NO PAYMENT POSTED OF $106.77 AND I WAS GIVEN THE SITE FOR PAYMENT DISPUTE ONLY TO READ SEVERAL OTHERS PAYMENT DISPUTE. ALL OF MY PAYMENTS NEVER CAME OUT OF MY ACCOUNT SINCE I SIGNED UP WITH DIRECT TV, MY BOYFRIEND ALWAYS PAID AND THIS IS THE FIRST AND ONLY TIME THIS WILL HAPPEN EVER AGAIN. ALL I NEED IS MY MONEY BACK AND I AM GOING TO TERMINATE THIS SERVICE AND GO BACK TO COMCAST.

MICHELLE DAVENPORT
mdavenport6@gmail.com

I have been using Direct TV for several years lately I am having issues with my HD receiver (3X in 3 weeks)! I have to wait several days for a tech to check the system and the last 2 pronounced the "problem was resolved" I don't want to be rude but they either did not do what they said or they were incompetent. My signal went out today again and have to wait for a tech to look at it again. This is very old and I am trying to not get upset but this is the last straw. I pay a lot of money to use your system with very poor cust service. Time to look elsewhere?

I am addressing my complaint because you company made charges to be that I did not pay my May 15 payment which was a false. I did make my payment but now your company is charging me double. Please I wanted to bring this to your attention as that it will be corrected once and for all. The payment I made was $75.20 and I am uploading my bank statement for your company to see.

George Yoshia
Cell: [protected]

Communicating with DirecTv customer service is like communicating with a fourth world country. After one boiler room phone call, which includes 5 or 6 transfers, supervisors and ultimately, the sound of a disconnected line, I end up feeling as though I've left the Twilight Zone. I was even hung up on once because I had not decided whether to switch my cable company yet and did not want to give them my credit card until I had made my decision.

Corporate must be fully aware, but continues to encourage this type of non service, because they can. DirecTv is enjoying a captive audience, which includes little competition for its product. If I do not care for a particular brand of appliance, or their customer service after my purchase, I can choose to bring my business to at least 10 others. Not so with TV.

The day more options of TV service are offered besides DirecTv, cannot come soon enough.