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Direct TV



Complaint Rating:  0 % with 1 votes
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Direct TV
United States
Please be advised that Direct TV outsources its installation / technician jobs to a company called DIRECT STAT (888-230-5144). A technician from this company has been out several times since we ordered the service a week ago. He has drilled inexplicable holes into our floors and walls, caused our garage door not to open due to cables placed above it can wanted to drill 8 more holes into our walls as a "TEST". When we refused, he made us speak with a Supervisor called "JAMES WRIGHT". He asked me for my name. When I said it was CRUZ, he responded with disgust and animosity towards me and proceeded to making and insinuating very offensive, derogatory comments towards the "type of people that we are". I called DIRECT TV and unfortunately there is NOTHING that they can do since this individual does not work for them, but for the subcontracting company. I have never felt so belittled, humiliated, and intimidated in my life. I am losing sleep over knowing that these men now know where I live and have a lot of my personal information.
Complaint comments Comments (2) Complaint country United States Complaint category Satellite & Cable TV


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N  7th of Jul, 2008 by    0 Votes
You dirty crooks!!! I tried to order Direct TV for a birthday gift for my sister.
Your website order Direct TV "yellow button" on the special offer page I got on the internet site did not work.
After many futile tries over two days, I noticed that there was a number at the top of the page "to order now"
I talked to Sean and he assured me that he could take the order for the same "offer" I was looking at.
During the course of our conversation, I asked many questions about the offer and he assured me that I was buying the same package. He also asked me what my sister's favorite channels were and assured me that they were all in there. Plus I said she doesn't need HD
she'll take the "or" Free DVR receiver. Sean gave me the total price for installation and first month's charges which I paid.
This morning the installer put in the "standard" receiver. My sister asked why it did not look like mine with the blue circle of light on it. The installer said "Oh that was the old model." She had no idea, nor did I that there even was a standard receiver. So she signed the installation paper.
BINGO!!! They had us. Once that is signed there is no refund or cancellation possible!!!
She found out that there was no DVR function on her Direct TV receiver plus her favorite channels were not all covered!!
I will not go on about the insanely inadequate customer service I got, suffice to say that for another $179.oo she can buy the DVR equipped receiver tomorrow. Happy Birthday!!
The customer service ROBOT we talked to apologized profusely but finally got us with, "She never should have signed the installers paper without reading it carefully". B_____DS!!
D  5th of Aug, 2008 by    0 Votes
The discrimination by Direct TV is against NON-Hispanics.
Yesterday my sister was approached by a guy marketing Direct TV. When she expressed interest he asked her if anyone in her family is Hispanic, or has a Hispanic last name. She said her sister was married to a man with a Hispanic last name, and she retained his Hispanic last name after their divorce. The Direct TV guy told my sister that she should have our other sister apply for the Direct TV service under her Hispanic last name because is you are Hispanic, Direct TV has a "special offer" for Hispanics ONLY, and they can get the Direct TV service at a cut rate and they get 6 MONTHS service for FREE.
When my sister told the guy that is discrimination and RACIST, and it is against the law to offer a "special deal" to anyone based on RACE, he told her not to get him into trouble because he is only supposed to be telling Spanish speaking customers and Hispanics about the special offer for Hispanics ONLY.
Maybe the service guy at your house knows about the preferential special deals that Hispanics are getting from Direct TV and he is DISGUSTED by it?
I intend to file consumer complaints about the special deals for Hispanics ONLY, and submit this information to the United States federal government, EEOC, as a violation of discrimination laws.
I also intent to turn Direct TV in to the Dept of Consumer Affairs, and the State Attorney General Office.
If I have to I will file a class action lawsuit against Direct TV, and all NON-Hispanics who were not offered 6 months of free service when they signed up with the service can then become party to the class action lawsuit.
When Direct TV loses the class action lawsuit, on the grounds of DISCRIMINATION BASED ON RACE - they will have to pay millions of US dollars to all the US customers who are NOT Hispanic and who were NOT offered a "special deal" that included a cut rate and 6 months of free Direct TV service.
Let that be a lesson to any company who thinks they can discriminate against customers based on their race.

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