Direct TV / false advertising, poor customer service!
I have phone numbers to call and report complaints to at the end of this!!!
Gee, there seems to be a trend here! I had a similar experience with direct tv in california. When we called regarding the ad in the mail, the salesman told me that the cost would be $44.95 a month for the choice xtra programming per month. In addition, we would receive three free months of hbo and a free portable dvd player. We specifically asked him what our first bill would be as we were having them directly debit our account. He stated that it would be exactly $44.95. We asked if there was anything else to be done to get the dvd. He said "no." we asked him how long the contract was for and he said 1 year. We signed up and an installer was sent out in 2 days! Wow, we thought great service! Wrong, wrong, and wrong again!
Seven days later, i noticed a debit for $67.95 on my account. Direct tv had debited the first months bill. We called and the customer rep said that we had to send in a rebate form with our first bill in order to possibly get the monthly rebate. We told them what had been told by the sales rep. They said we had to send in the rebate form-no discussion. My husband asked them about the dvd player. They said we did not qualify for the dvd player because a local installer had come out to install the dish and receivers. We told them that they had sent out the local installer-not us! They continued with the same stonewall tactics-that a local installer had come out, so we didn't qualify for the free portable dvd player! We told them that we wanted to cancel the service. They said that we had 3 days to cancel and that it was too late. We would have to pay $320.00 if we wanted to cancel! They also said that we had an 18 month contract! We said "no"--the rep told us 1 year. "sorry, but your contract is for 18 months." i told them that it was false advertising, misleading salesperson, etc and that i was going to call the better business bureau. The rep jim said, "go ahead!"
Now all this happened after 20 phone calls, being hung up on after transfers to a manager 3 times! This was the response after all those calls! I found this website after these problems! Hindsight is 20/20! Here are the places to call and the numbers to report your problems to:
(1) federal trade commission:
(2) better business bureau in colorado:
(3) california state attorney generals office:
Some states have filed suit. For example, florida, idaho, illinois, kansas, maryland, massachusettes, montana, nebraska, nevada, new jersey, new mexico, new york, north carolina, ohio, oregon, pennsylvania, texas, tennessee, vermont, and west virginia joined in a lawsuit for false advertising. Call this number [protected]) if you are in one of those states and had trouble before may 11, 2006. Call and report to your state attorney general office to report complaints and maybe if we band together, something will happen!
Also, call your local better business bureau if direct tv is in another state! As i have read on the other blogs, i am sure that this will not be the end of the problems with this company!
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