DirecTV
reviews and complaints

Direct tv is a total rip-off. I have been with them for a year, when I moved, I was told that I wasn't going to be charged for transferring my service. Other unauthorized charges were on my bill every month including a $49.99 service call charge. I had been charged for an extra receiver that I didn't have for over a year. My monthly bill is not what they said it would be. Also, the "so-called" customer service reps are very rude, and they get mad at you for wanting to discuss your bill. Direct tv is a joke. I'm through with them!

We have been directv customers for over 7 years. We changed to dish recently due because directv changed their programming lineup and raised prices. When I cancelled, I had a credit of $55.60 — - a negative balance. All of a sudden I get an e-mail saying my account is past due and that I owe $102.16. It seems I have been charged for movies from 2006 that were scanned from my returned receiver. That makes no sense as we had to call to order the movies. We were always billed right away. The rest of the amount makes no sense either as I had a credit balance when services were cancelled. I called directv, and no one could give me a copy of the updated bill showing a balance due. I was told it wasn't past due, just due even though the e-mail said past due. I have two statements I received since cancellation that show a negative balance of $55.60. Never have I received one that shows any balance since cancellation. The explanations for the charges made no sense at all. Somehow, I went from a negative balance to owing for a few movies and two months worth of service. All after cancelling services. Never again will I go back to directv !

This is by far the worst company I have ever dealt with. A lot of promises to keep you on their payroll. I have never seen any company that has lied to me on an ongoing basis.

We had been a subscriber to Directv for the past 6 years. We had recently moved and was offered cable TV and went with that and canceled Directv (for numerous reasons). This happened back in October 2010. There ended up being an outstanding balance of 340.00 as of November. The account was in my boyfriend's name and I had made some payments on it with my debit card. I had even made sure that I clicked on the "one time only" payment button when I made the payment online. I had checked my account activity this month (December 2010) and found that Directv debited my bank account for the above amount without any autherization from me. When I called them about this, I was told that if I had made any payemtents using my debit card or credit card that they could take the money out of that account to cover the bill if the service was turned off (I had it disconnected). The fact that the bill wasn't even in my name made no difference, that by paying the bill in the past with my card, i was assentially autherizing them to take the money. Then they proceded to give me a fax number (not a phone number to speak with someone) and told me that I should fax over my bank statement showing this withdrawal! I think NOT, they obviously have enough info about my bank. I have been in touch with my bank regarding this and was told DO NOT FAX THE BANK STATEMENT to these people. My bank has begun litigation on my behalf. Hopefully this can be resolved. I only wish that there was a way to get this kind of info easily infront of people considering using Directv.

Directv "mover's" page states you are allowed one "free" move per year. It also states there are certain terms and conditions, such as tenure, payment history, etc. However, the company does not list any specific language as to how long the 'tenure' has to be. The language is very arbitrary (A word I used with the 'customer service' rep but I doubt she knew what it meant until I explained it to her). Iow, the company can select the terms for length of service within that first year on an arbitrary basis, whatever they want it to mean. This particular rep stated to me that I would have had to have service for 6 - 8 months prior to the move in order to qualify for a "free" move and not be charged a $50 fee for moving. Even that is arbitrary... Is it 6 months, 7 months or 8 months? What if it is 5 months and 28 days? The long and short is with all the complaints about this company, and they are legion, which major consumer protection law firm out there is going to take on this company in a class-action suit? I'll be the first plaintiff and will assist in the filing and work that needs to be done. Their capricious and arbitrary practices in all areas of overcharging and lack of proper service are outrageous and must be stopped... To hit them in the pocketbook... Big time. Anyone want to help me take this on?

Direct tv is the worst company out there when it comes to customer service! Bar none!

So, my mother used my account number to sign up as a new customer and get the refer a friend promo. You've seen the commercials, right? Refer a friend get $100. Well, she was told she needed to make a deposit before anything was even approved. She did. Then when no one had contacted her for weeks she called them to see what was going on. They told her that my account was in collections and that her deposit was being applied to my bill. They weren't even going to tell her!

First of all, my account was never even disconnected. I may have been a few days late on payment as I am often busy and forget to pay this particular bill. But I always do pay it in the end and have never seen any sort of collections notice or anything like that and at this time I still had uninterrupted service.

Secondly, since when is your mother liable for your bills? Spouse? Okay... But a parent? What the heck? I am in my thirties and own my own home why would she be responsible for my bill?

Thirdly, what about confidentiality? As a service provider aren't they being held accountable for violating people's rights? Just curious. Guess when you give a friend your account number they get all your personal info over the phone via customer service rep?

They refused to give her deposit back. So my pissed off and panicked mother called me and scolded me. So I paid it right away. Then they finally (After much hassling) gave her the deposit back. How embarrassing and horrible! All this just to get $100 applied to your bill over a ten month period! $10 a month off your bill? What a waste of time! I hate them so much! You should have seen the e-mail I got when I complained! Ahhhhh!
When I first signed up with them years and years ago they were supposed to give me a rebate. It took no less than two years, numerous letters threatening legal action and a few visits to the better business bureau before I finally got it. I searched online and thousands of other people never got it at all. Do not give these scam artists your business! They have no respect for their customer's satisfaction or for their privacy.
Plese tell your friends!

This company will use any debit or credit card they have on file if it is yours or anybody elses. This company is as crooked as they come. I have never nor will I EVER get anything from this company. I used my debit card for my son in law to get his service hooked up they took money out of my account for his bill, called and told them they couldnt do that any more and they stopped and sent him the bills in the mail. Then when he had the service turned off 5 months later they decicided to take what he owed them out of my bank...5 MONTHS later without my permission. All I can say is this company is crooked and they rob peoples bank accounts and get away with it. Im sorry but I cant afford for them to rob my account with 706 dollars. Shame on these people. But I believe what comes around goes around, after they rob enough people they wont have many customers left to rob.

I order service in august of this year and had no problems until yesterday. Apparently I was being billed by a "third party" directpath for satellite service. After several calls to technical support and customer service, I was told my service was interupted for non-payment. I knew this had to be a mistake because my bill was paid online two days ago. The supervisor "ann" I spoke with told me since directpath is a 3rd party provider and I had to maitenance plan (Which I thought was included in my directtv bill) I had to pay over $250 dollars to reconnect my service! Not an option!
I told her that was not going to happen and I cancelled my service and will purchase box before I pay that ridiculous amount. It is bad enough customer service has been outsourced to the phillipines but to have the nerve to say, "we hate to lose your business but that's the way it is. " go to hell directtv! I wont' refer anyone to you and will gladly go to another service provider.

What a horrible company.
i paid over 500 bucks to have their equipment installed...
I had to get a package with them in order to get internet service with EmbarQ.
The internet did not work and was horrible..It went out 183 times in 3 months.
I canceled both services.
Direct tv..said it was going to charge me 400 for canceling.
I told them...they were at fault..It did not matter.
I asked to have them pick up their boxes..I never heard from them.
A month later..they stole 903.00 out of one of my bank accounts..and 305.00 out of another...
and..they insist..I still owe them money.
I have been calling them..they will not give me an address to drive their stuff back.
The customer service is non existent...
Whenever i call..they tell me that the supervisors will call me back...and..that they cannot access my records...
they never..call back

Direct TV has the worst billing and customer service in the world. I cancelled service last month after discussing my bill. I was told on two occasions that I owed nothing on my contract. Here we are fighting with them for a week or so about the $320 contract charge. It took at least 5 calls to the local idiots(customer service) and two to supervisors in billing to clear up that charge. Now they are robo billing my debit card for another month automatically. I disenrolled in early November. After more repeated calls (4) they claim the day I called Monday they will finally reverse the unauthorized monthly bill (for december, I had no service since Nov 13th) I called them for the same
problem on Nov 19th. So they sat on the refund for 10 days hoping I would go away or forget the $117 debit they took unauthorized. Today I still don't have my money back.
IF YOU THINK FOR ONE MOMENT I WOULD EVER EVER EVER GO BACK TO THESE IDIOTS YOUR CRAZIER THAN THEM...GOOD BY DIRECT TV. NOW KNOW AS DIRECT DEBIT MONSTERS. THEY ARE IDIOTS WITHOUT A CLUE ON CUSTOMER SERVICE. They were gouging me on the monthly bill also, that is why I quit them.

I have not had directv service in 10 years (And have moved two states since then). I barely remember ever using directv, but I just had two missed calls while I was eating dinner. I called them back and it was directv. I gave them my name and my last 4 digits of my ssn and wanted to clear up the problem. The person was rude and said I didn't pay my bills and I needed to write them a check for more than $150. What? I've bought two homes since then and never heard of this outstanding debt. The person on the phone was rude, crude and insulting. I don't know exactly what to do now. Get a lawyer?

I purchased a repair agreement from satex and now their phone number is disconnected. So, did they take my money and run and why doesn't directv know anything about the company they deal with?

I was helping a friend by paying his bill thru the internet. He would give me the money and I would pay the bill thru the internet. Well he lost his job and was no longer able to pay for the directv service. He said that he cancelled their services. Directv felt that they had the right to deduct $200 dollars from my bank account just because that was the card that was registered to pay for the bills. They didn't even notify me that they were going to do such a thing. Now I have an overdraft on my bank account. I hope that I can get my money back.

This is the second time this happened to me. I am a landlord. A tenant of mine called Direct TV for service, and the company came out an installed a new dish on my house, drilling into my new siding without my permission. This is wrong, except the FCC allows this. Direct TV and the law allows a company to come on my property, drill holes in my new siding, and install hardware without the owner's permission. This is wrong. Direct TV won't remove the dish. They are a bad company who hurts landlords. I already have a dish that services all tenants who want service; however, this tenant from a different ethnic background didn't understand that. He shouldn't be punished- he has no money to pay. Direct TV is at fault! They should have a landlord's signature to touch his property.

I have sent over three dozen emails to Direct TV trying to get a cheaper price for the TV package I pay. They have chosen to take the stance that existing customers have to pay higher rates then new customers. Yet they tell you how valued a customer you are. I had them for three years. I cancelled my service after being told that I could not get a new customer rate if I signed a 2 year agreement becasue after the expiration of the old agreement I went to a month to month service. Now they are denying me a storage fee for their equipment. They are also denying me compensation for my time to package up their equipment and sending it back to them. Truth is, I can and will force them to pay. I also have cancelled the card they have on file for me. They can't even charge me for the equipment now. I am easy to get along with but Direct TV has been nothing but difficult from day one.

I subscribed to directv on around june 15, 2010, and before I even got my first bill, this company's faulty equipment fried my 55" lcd tv. Then their "damage claims" processor required me to get an estimate from some no name cable repair man, who wrote me a quote for over $700. Because I followed directv's instructions, and allowed this guy to touch my tv, it voided my manufacturer's warranty, and they still haven't reembursed me for the repairs, stating that they are not at fault. The tech that came to my home couldn't get the box to even power on, yet in their diagnostics center, the box tested fine. They love to change their stories! I have retained an attorney, and have been reassured that I can sue for the two months that I had to pay for the service and couldnt use it, in addition to a reasonable charge assessed to me for 7 hours of time I spent on my cell phone with them, payment for the time I spent on the phone with them and for the costs of repair... All times 3 in my state. And to top it off, my attorney has also added in more for the stress they put on my pregnancy, when yvette martinez from damage claims called me at work screaming at me for having not called her before I sent a fax to customer care reguarding her poor attitude. I honestly think that if enough angery people sue this company, we can drive them out of business!

Warning: do not sign contracts with directv unless you want to be their cash slave and be insulted by customer service when they screw up your order. Directv has become one of those big companies who trains customer service to use every opportunity to screw over every customer if they can. They made a mistake when I ordered their service for 4 rooms in my new second house, after I had been a customer for 10 years at my first house. They did not install hd, which I had ordered according to their ad that I had called on. I had called them about a specific ad for hd service and ordered the service with a 2 year contract. After the install, I figured out after two weeks or so that they did not install the hd service (After I finally got all my tv's hooked up and my roommate told me the hd "wasn't working right") directv refused to do anything about it or acknowledge their error because I "had signed paperwork and made a payment which is proof that I ordered what they installed and it's my fault and my problem. " they were very inflexible and rude (But with sweet voices saying "sorry there is nothing we can do because you signed the agreement for the installation and we can prove it. Basically they know how to sweetly tell me 20 times to go f myself. ) this continued with every person I talked to at directv in an effort to find a sane supervisor who would actually listen to me and use their brain while doing so. To finally get the hd going (Which I had promised to provide to my roommate/renter) they made me change my whole contract and negated the offer that I had originally called on because I was now technically "changing my order" (Even though I was just trying to get what I wanted in the first place, which was based on the ad postcard I got in the mail. ) the only alternative they offered me is to pay the outrageous cancel fee and cancel - which I wish I had just done. They also forced me to restart my 2 year agreement, which was several months through by the time I got it sorted out so they screwed me on the rate and force me to pay longer than the 2 years I started with. Welcome to the future of customer service. It's official, directv is one of those companies that looks for ways to tell customers "go f yourself" if they can catch you on some technical reason to screw you over. It reminds me of how a cellphone company intentionally designed a phone that would cause their good customers to "oops" press a button that seems to be a mere menu button but that connects you to the internet with a big fee - knowing most people would not notice and just pay. Do not sign any contracts with these kinds of companies because the days of keeping customers with good service are gone. Now it's all about trapping you. And if you dont get a lawyer to help you with a simple tv contract you will likely be financially abused by their "policies" and will be further abused by passive-aggressive customer service robot-idiots if anything goes awry at all - even if it's their fault.

I want to start out by saying I did not have an issue with reception, service or equipment. I really enjoyed my dtv experience until I terminated my service. They withdrew $186.99 from my account without any notification. Whether I owed this money or not I should have received some form of notification. By the way I didn't owe them an extra dime. Like most people I live paycheck to paycheck and this really messed with my finances and cost me more than just the 186.99 the removed.

1. I had to call 3 times to get them to send me the return boxes for the equipment. They made it clear that I only had a certain number of days to return the equipment or I would be charged for the equipment. I received the boxes and returned the equipment the next day july, 14 2010. I kept all paperwork to include confirmation from usps.

2. I did not receive any notice that they did not receive 1 of 2 boxes (Funny how one of the 2 boxes arrived and was checked in as received but not the other one that was sent the same time). The first notice I received was august 7, 2010 saying they haven't received my payment of 186.99. What payment, I followed their directions exactly.

3. This part is a bit fuzzy because I didn't think I would need to track who and when I talked to or what was talked about. But I know I called and was told they would look into it and my account would be credited when the equipment was returned.

4. Warning bells started going off when I received a call from their collection department asking about the 186.99. I told them I had set all equipment back in the timeframe allotted but I was not at home to pull any of the information and asked to have them call me back. They said ok no one ever called me back. Don't say you will call if you don't.

5. I then received a letter dated 9/7/2010 stating my equipment has been found "please allow 5-7 business days for the credit to apply to your account. " by the end of september I still hadn't received my credit.

6. I called and spoke with a csr, who was nice and helpful, but the only thing he could tell me was it would take 6-8 weeks to return my money. I got a specific date nov 3 would be the end of 8 weeks and marked it on my calendar.

7. It is now nov 4 and I still don't have my money. I called dtv and they claim a check was sent oct 29 and I should get it anytime. Anytime, they have had my money for 4 months. It took them seconds to take my money but 4 months to return it? How does this make since? They charge me interest and/or late fees when I don't pay them in a timely manner, I should receive interest and/or late fees when they don't receive pay me back in a timely manner.

8. When I called them I told them I wanted to submit an official complaint I was told I could send an email or write a letter, but that my phone call would not submit an official complaint. Kassidy #409984 was very helpful in providing me the address to send a letter and the link to email them and assured me I would get my money soon.

9. I went to the website to email them my complaint. When you get to their "contact us" area there is not really a selection for "complaint". I had to select a crappy category that did not fit way I was emailing and then they limit you to 1000 characters. Why limit customers? I told them I will never use them again and I will shout it from the tallest mountain I can find or in this day and age from whatever blog, chat room, bbb I can find.

Do not use direct tv. They will screw you one way or another.

You would Think That Racism was over or maybe died down but not in Alabama it has reversed Smart Circle brought in a Thug from Memphis who does not like the white man he fired me when my sales were higher than other salesmen of another color I hope I get my check he owes me this week if I don't you will here from me again .I worked my butt off for him and I could not satisfy him I never got a good job for a sale like the BLACK GUYS got I was never told in advance when he was going to send me home I would show up every day and he would pick teams and not say a word he would send me to the slowest store on the slowest day so I could not make any sales. Ps I better get a check this week. Let these Blunt smoking fools have there SMART CIRCLE I AM GOING TO TELL EVERYBODY I CAN ABOUT THIS EVEN THE MANAGERS AT SAMS CLUB

Just saw blowgun/dart commercial during bills/kansas game. I guess we're not cool... Shooting a person with a blowgun and stealing movies? The internet claims this is a parody... Good grief what messages are we sending our kids. Thumbs down direct tv!

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June diethrick