Menu
DirecTV Customer Service Phone, Email, Contacts

DirecTV
reviews & complaints

www.directv.com
www.directv.com

Learn how the rating is calculated

2.0 2186 Reviews

DirecTV Complaints Summary

537 Resolved
1648 Unresolved
Our verdict: When using services from DirecTV with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for DirecTV has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of DirecTV. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

DirecTV reviews & complaints 2186

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
1 review
1
0 review
Sort by:

Newest DirecTV reviews & complaints

ComplaintsBoard
F
3:59 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV charges for services after cancellation

We have been directv customers for over 7 years. We changed to dish recently due because directv changed their programming lineup and raised prices. When I cancelled, I had a credit of $55.60 — - a negative balance. All of a sudden I get an e-mail saying my account is past due and that I owe $102.16. It seems I have been charged for movies from 2006 that were scanned from my returned receiver. That makes no sense as we had to call to order the movies. We were always billed right away. The rest of the amount makes no sense either as I had a credit balance when services were cancelled. I called directv, and no one could give me a copy of the updated bill showing a balance due. I was told it wasn't past due, just due even though the e-mail said past due. I have two statements I received since cancellation that show a negative balance of $55.60. Never have I received one that shows any balance since cancellation. The explanations for the charges made no sense at all. Somehow, I went from a negative balance to owing for a few movies and two months worth of service. All after cancelling services. Never again will I go back to directv !

Read full review of DirecTV
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
4:29 pm EST

DirecTV this is by far the worst company I have ever dealt with

This is by far the worst company I have ever dealt with. A lot of promises to keep you on their payroll. I have never seen any company that has lied to me on an ongoing basis.

Read full review of DirecTV and 4 comments
Hide full review
4 comments
Add a comment
J
J
james ingram
,
Aug 18, 2008 6:04 pm EDT

account # 51086904unable to get nothing but comercials when they transfer me to another dept. ive used up all the minutes on cell phone if nothing happens this time im going to disconect the service and refuse to pay any morecouldnt even get a service te ck. jim ingram

P
P
patricia butler
,
Sep 18, 2008 6:20 pm EDT

my boys sat. has not worked in 2 wks a tech was supposed to be at my house today between 12 and 4 and here it is 6:18 and have not seen or heard from him i am going to canceal my service and go back to cable at least i didn't have this trouble out of them i have waisted all my day waiting on them this is a bunch of bull they could have at least called they have my number

B
B
Barbara
,
Sep 13, 2008 8:49 pm EDT

I send in a payment and the guy gave me the wrong address now my cable is turn off this is the worst direct I ever HAD ...I call the ppl there and they act like I didnt know what I was talking about. I wish a 1000 times I had my cable back...Direct TV is not what its crack up to be. I will tell EVERYONE about this. Everyone needs to go back to CABLE.

S
S
sara-bane hunter
,
Aug 25, 2008 9:32 am EDT

my tv id is not working

ComplaintsBoard
E
9:33 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV taking money from bank account that was never autherized.

We had been a subscriber to Directv for the past 6 years. We had recently moved and was offered cable TV and went with that and canceled Directv (for numerous reasons). This happened back in October 2010. There ended up being an outstanding balance of 340.00 as of November. The account was in my boyfriend's name and I had made some payments on it with my debit card. I had even made sure that I clicked on the "one time only" payment button when I made the payment online. I had checked my account activity this month (December 2010) and found that Directv debited my bank account for the above amount without any autherization from me. When I called them about this, I was told that if I had made any payemtents using my debit card or credit card that they could take the money out of that account to cover the bill if the service was turned off (I had it disconnected). The fact that the bill wasn't even in my name made no difference, that by paying the bill in the past with my card, i was assentially autherizing them to take the money. Then they proceded to give me a fax number (not a phone number to speak with someone) and told me that I should fax over my bank statement showing this withdrawal! I think NOT, they obviously have enough info about my bank. I have been in touch with my bank regarding this and was told DO NOT FAX THE BANK STATEMENT to these people. My bank has begun litigation on my behalf. Hopefully this can be resolved. I only wish that there was a way to get this kind of info easily infront of people considering using Directv.

Read full review of DirecTV and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
H
H
Havluvr
Santa Cruz, US
Jan 08, 2011 8:30 pm EST

Re: psuguy58's remark;
I disagree that that person should be responsible for deduction for payment if she did not specifically authorize it. Putting something on their site in tiny print that makes one liable in future, especially where it would not otherwise be expected, would never hold up in court. A customer should understand they are allowing future payments directly from their account. In my instance there was no question as it was not my bill but they seem to take the attitude that if you are able to get your bank to stop it then that takes care of the problem. BTW, I just looked at the site and do not see any fine print when you make a payment that authorizes any future deductions if you designate "one time only". I really wanted to see if it was legally-written since I am a lawyer.

H
H
Havluvr
Santa Cruz, US
Jan 08, 2011 8:01 pm EST

Fraudulent charge against my debit card account by Directv. Seems to be a pattern with them only in my case I did not owe or authorize the $555 they took on Christmas Eve from my account. After two weeks of back and forth about it all I could find out is that they paid another customer's bill out of my bank account. This customer was several states away and cancelled on Christmas Eve which shows how quickly they act on getting money for a bill without waiting to bill the client. I disputed the charge and got my money but also had hours and days of fighting on the phone with idiotic customer service reps and I cancelled my account. Will never do business with them again. They will be billing me a cancel charge so it is not over but I will die before I pay that.

ComplaintsBoard
C
7:38 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV moving charge

Directv "mover's" page states you are allowed one "free" move per year. It also states there are certain terms and conditions, such as tenure, payment history, etc. However, the company does not list any specific language as to how long the 'tenure' has to be. The language is very arbitrary (A word I used with the 'customer service' rep but I doubt she knew what it meant until I explained it to her). Iow, the company can select the terms for length of service within that first year on an arbitrary basis, whatever they want it to mean. This particular rep stated to me that I would have had to have service for 6 - 8 months prior to the move in order to qualify for a "free" move and not be charged a $50 fee for moving. Even that is arbitrary... Is it 6 months, 7 months or 8 months? What if it is 5 months and 28 days? The long and short is with all the complaints about this company, and they are legion, which major consumer protection law firm out there is going to take on this company in a class-action suit? I'll be the first plaintiff and will assist in the filing and work that needs to be done. Their capricious and arbitrary practices in all areas of overcharging and lack of proper service are outrageous and must be stopped... To hit them in the pocketbook... Big time. Anyone want to help me take this on?

Read full review of DirecTV and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
Sleeper9448
Lawrence, US
Jan 10, 2013 11:13 am EST

When I tried to get the DirecTv rep to tell me the moving charges if we moved before the first year of our contract, she replied "I can't tell you until you place the move order". Huh?.. Ridiculous.

ComplaintsBoard
T
5:49 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV refer a friend

Direct tv is the worst company out there when it comes to customer service! Bar none!

So, my mother used my account number to sign up as a new customer and get the refer a friend promo. You've seen the commercials, right? Refer a friend get $100. Well, she was told she needed to make a deposit before anything was even approved. She did. Then when no one had contacted her for weeks she called them to see what was going on. They told her that my account was in collections and that her deposit was being applied to my bill. They weren't even going to tell her!

First of all, my account was never even disconnected. I may have been a few days late on payment as I am often busy and forget to pay this particular bill. But I always do pay it in the end and have never seen any sort of collections notice or anything like that and at this time I still had uninterrupted service.

Secondly, since when is your mother liable for your bills? Spouse? Okay... But a parent? What the heck? I am in my thirties and own my own home why would she be responsible for my bill?

Thirdly, what about confidentiality? As a service provider aren't they being held accountable for violating people's rights? Just curious. Guess when you give a friend your account number they get all your personal info over the phone via customer service rep?

They refused to give her deposit back. So my pissed off and panicked mother called me and scolded me. So I paid it right away. Then they finally (After much hassling) gave her the deposit back. How embarrassing and horrible! All this just to get $100 applied to your bill over a ten month period! $10 a month off your bill? What a waste of time! I hate them so much! You should have seen the e-mail I got when I complained! Ahhhhh!
When I first signed up with them years and years ago they were supposed to give me a rebate. It took no less than two years, numerous letters threatening legal action and a few visits to the better business bureau before I finally got it. I searched online and thousands of other people never got it at all. Do not give these scam artists your business! They have no respect for their customer's satisfaction or for their privacy.
Plese tell your friends!

Read full review of DirecTV and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
T
T
tuan
Washington, US
Feb 18, 2011 5:39 am EST

It is really mess up that they take your mom's money! It is absurd that she need to deposit to open her own account. It makes no sense that they can take her money. So, if a friend refer me and gave me his number. If I called to sign up for Directtv, I would be liable for my friend's account. In any case, the referral program works fine for people with no outstanding balance and have choice package or better. Here is my account number [protected] and my name is Tuan in case anyone need a referral.

N
N
4non
Madison, US
Dec 08, 2010 2:20 pm EST

I've been a Direct TV customer for years, as have my parents, and most of my friends...never had any form of problem with their customer service. Any issue I've had with the product itself has been resolved quickly and efficiently.

Oh right, but I pay all my bills on time, don't harass company employees unless they are willfully mishandling a situation, and I read the terms of any offers I decide to take...if you look at that promotion, it says pretty clearly that if your account is late or in collection, any payment or deposit made by the person with your account number will be credited to that account. As it is, afterall, coming through your ACCOUNT NUMBER.

ComplaintsBoard
L
4:40 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV took money from my account for someone elses bill

This company will use any debit or credit card they have on file if it is yours or anybody elses. This company is as crooked as they come. I have never nor will I EVER get anything from this company. I used my debit card for my son in law to get his service hooked up they took money out of my account for his bill, called and told them they couldnt do that any more and they stopped and sent him the bills in the mail. Then when he had the service turned off 5 months later they decicided to take what he owed them out of my bank...5 MONTHS later without my permission. All I can say is this company is crooked and they rob peoples bank accounts and get away with it. Im sorry but I cant afford for them to rob my account with 706 dollars. Shame on these people. But I believe what comes around goes around, after they rob enough people they wont have many customers left to rob.

Read full review of DirecTV
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
6:00 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV poor customer service

I order service in august of this year and had no problems until yesterday. Apparently I was being billed by a "third party" directpath for satellite service. After several calls to technical support and customer service, I was told my service was interupted for non-payment. I knew this had to be a mistake because my bill was paid online two days ago. The supervisor "ann" I spoke with told me since directpath is a 3rd party provider and I had to maitenance plan (Which I thought was included in my directtv bill) I had to pay over $250 dollars to reconnect my service! Not an option!
I told her that was not going to happen and I cancelled my service and will purchase box before I pay that ridiculous amount. It is bad enough customer service has been outsourced to the phillipines but to have the nerve to say, "we hate to lose your business but that's the way it is. " go to hell directtv! I wont' refer anyone to you and will gladly go to another service provider.

Read full review of DirecTV
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
5:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV crooks

What a horrible company.
i paid over 500 bucks to have their equipment installed...
I had to get a package with them in order to get internet service with EmbarQ.
The internet did not work and was horrible..It went out 183 times in 3 months.
I canceled both services.
Direct tv..said it was going to charge me 400 for canceling.
I told them...they were at fault..It did not matter.
I asked to have them pick up their boxes..I never heard from them.
A month later..they stole 903.00 out of one of my bank accounts..and 305.00 out of another...
and..they insist..I still owe them money.
I have been calling them..they will not give me an address to drive their stuff back.
The customer service is non existent...
Whenever i call..they tell me that the supervisors will call me back...and..that they cannot access my records...
they never..call back

Read full review of DirecTV
Hide full review
ComplaintsBoard
L
4:39 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV service and billing

Direct TV has the worst billing and customer service in the world. I cancelled service last month after discussing my bill. I was told on two occasions that I owed nothing on my contract. Here we are fighting with them for a week or so about the $320 contract charge. It took at least 5 calls to the local idiots(customer service) and two to supervisors in billing to clear up that charge. Now they are robo billing my debit card for another month automatically. I disenrolled in early November. After more repeated calls (4) they claim the day I called Monday they will finally reverse the unauthorized monthly bill (for december, I had no service since Nov 13th) I called them for the same
problem on Nov 19th. So they sat on the refund for 10 days hoping I would go away or forget the $117 debit they took unauthorized. Today I still don't have my money back.
IF YOU THINK FOR ONE MOMENT I WOULD EVER EVER EVER GO BACK TO THESE IDIOTS YOUR CRAZIER THAN THEM...GOOD BY DIRECT TV. NOW KNOW AS DIRECT DEBIT MONSTERS. THEY ARE IDIOTS WITHOUT A CLUE ON CUSTOMER SERVICE. They were gouging me on the monthly bill also, that is why I quit them.

Read full review of DirecTV and 1 comment
Update by LarryN3
Nov 30, 2010 4:41 pm EST

your right they are idiots

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
R
R
Randall Alley
Metamora, US
Jan 13, 2010 7:30 am EST
Verified customer This comment was posted by a verified customer. Learn more

We took advantage of the advertised special with Direct TV. However when first the statement arrived it was double the cost. The second statement was $13. oo higher than the first. When we called to inquire about the issue we were told we hadn't activated the promo code on the internet. Our reply was and what promo code would that be? The customer service rep said he would activate it now however it would be $21 instead of the $26 promised since he was doing the activation. We said we will do it and he said he had already activated but it would be two months at the higher price before we recieved the promise $50.00 per month for the promised time period. When we asked about cancelling he said it would be $400 to cancel. We really made a mistake leaving Dish Network after fifteen years of good customer service and being told the truth.
Today we called Direct TV technical since we had no picture. Long story short the customer service rep had no one to make a service call for three days. She insisted it would require a service call and she definitely did not have the knowledge of how to solve the poblem. Instead we worked through the automated procedures and figured it out. She had said a service call would be necessary to fix the problem. Wonder what the charge for that would have been? Obviously they need to do some retraining and learn the definition of speaking the truth. Be careful what you do when dealing with this company. They are definitely not #1 in customer service as they say they are. Dish Network is head and shoulders above them.
We are seriously thinking we would be better off to pay the $400 bucks and go back to Dish Network and recieve the services and pricing we are promised.

ComplaintsBoard
C
2:18 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV claims I owe them money after 10 years

I have not had directv service in 10 years (And have moved two states since then). I barely remember ever using directv, but I just had two missed calls while I was eating dinner. I called them back and it was directv. I gave them my name and my last 4 digits of my ssn and wanted to clear up the problem. The person was rude and said I didn't pay my bills and I needed to write them a check for more than $150. What? I've bought two homes since then and never heard of this outstanding debt. The person on the phone was rude, crude and insulting. I don't know exactly what to do now. Get a lawyer?

Read full review of DirecTV
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
4:23 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV number disconnected

I purchased a repair agreement from satex and now their phone number is disconnected. So, did they take my money and run and why doesn't directv know anything about the company they deal with?

Read full review of DirecTV
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
L
7:37 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV unauthorized bank withdrawal

I was helping a friend by paying his bill thru the internet. He would give me the money and I would pay the bill thru the internet. Well he lost his job and was no longer able to pay for the directv service. He said that he cancelled their services. Directv felt that they had the right to deduct $200 dollars from my bank account just because that was the card that was registered to pay for the bills. They didn't even notify me that they were going to do such a thing. Now I have an overdraft on my bank account. I hope that I can get my money back.

Read full review of DirecTV and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
T
T
Themes09
Chambersburg, US
Nov 17, 2010 7:07 pm EST
Verified customer This comment was posted by a verified customer. Learn more

They did the same thing to me and they MAY have the right to do that however out of respect for the customer they should give us a "heads up" rather then just taking the money out and not notifying the customer of the transaction. I can understand them going into your account and trying to take the money out IF they have not received a payment in a few months but they tried taking the money out of my account 15 days after I canceled my service with them. I canceled my card and ordered a new one so they could not take the money out of my account. They will get the money in monthly payments as they have been getting from me until the debt is paid. As long as you are making monthly payments they can not put you in default.

I was with Diretv for 10 years and when I lost my job I called them to see what could be done to lower my payment and all they could offer me was $20.00 off my bill! First off, my bill was almost $200 and to add insult to injury they destroyed the side of my house by putting the satillite in the brick and one windy day it was ripped out EASILY leaving huge holes in the side of my house! After that, my experience with Directv went down hill in the last three years I was with them. It's like they didn't even care about customer service as long as they were getting paid!

ComplaintsBoard
K
6:03 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV damage

This is the second time this happened to me. I am a landlord. A tenant of mine called Direct TV for service, and the company came out an installed a new dish on my house, drilling into my new siding without my permission. This is wrong, except the FCC allows this. Direct TV and the law allows a company to come on my property, drill holes in my new siding, and install hardware without the owner's permission. This is wrong. Direct TV won't remove the dish. They are a bad company who hurts landlords. I already have a dish that services all tenants who want service; however, this tenant from a different ethnic background didn't understand that. He shouldn't be punished- he has no money to pay. Direct TV is at fault! They should have a landlord's signature to touch his property.

Read full review of DirecTV and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
T
T
TBPRENT
Milwaukee, US
Oct 15, 2013 9:27 am EDT

This is the second time this happened to me also. I am a landlord. Direct TV installed a new dish on my house, drilling into my roof and siding without my permission! We landlards need to band together and bring legal actions against Direct TV for defacing our properties. tbprentice@msn.com

ComplaintsBoard
J
11:16 am EST
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV cancellation of service

I have sent over three dozen emails to Direct TV trying to get a cheaper price for the TV package I pay. They have chosen to take the stance that existing customers have to pay higher rates then new customers. Yet they tell you how valued a customer you are. I had them for three years. I cancelled my service after being told that I could not get a new customer rate if I signed a 2 year agreement becasue after the expiration of the old agreement I went to a month to month service. Now they are denying me a storage fee for their equipment. They are also denying me compensation for my time to package up their equipment and sending it back to them. Truth is, I can and will force them to pay. I also have cancelled the card they have on file for me. They can't even charge me for the equipment now. I am easy to get along with but Direct TV has been nothing but difficult from day one.

Read full review of DirecTV and 4 comments
Update by Joe Schaub
Nov 16, 2010 3:21 pm EST

Drugs and alcohol? What a benefit to society you are. Of crouse, nothing that ever came from PSU has ever been a benefit to society. You are from North Carolina, right? I am surprised an inbred like you even knows how to use a computer. Office? Is that what the official term is for making moonshine now these days? You sheep loving hick.

Update by Joe Schaub
Nov 15, 2010 11:31 pm EST

Also [censored], I am proud to say that Direct TV has in fact given me compensation as I asked for them to do.

Now, I bet you feel like what some of us would call an ### but what feels to you as normal.

Update by Joe Schaub
Nov 15, 2010 11:22 pm EST

Oh my god, my feelings are so hurt. You have caused me to chance my ways and see the erros of them. I should have just said ### off and left it at that. Seeing how you list yourself as a PSUGUY that tells me all I need ot know about hwo much of an ### you really are.

Update by Joe Schaub
Nov 15, 2010 7:14 pm EST

So now you are attacking my parents? I bet your parents are proud of a piece of crap like you, [censored]

Update by Joe Schaub
Nov 15, 2010 5:14 pm EST

Oh, pulling out your Nazi German argument, huh? Good call.

Update by Joe Schaub
Nov 15, 2010 1:38 pm EST

Nice reply psuguy58. It's no ego trip at all. I actually don't owe them anything. They owe me for storing their equipment and boxing up said equipment. Just like them, my time isn't free. Of course, some [censored] like you probably gives your time away free. So tell me psuguy58, what are you going to do about it> Bring it on, ###. I like fights.

Hide full review
4 comments
Add a comment
M
M
Miichael R
Lafayette, US
Jan 09, 2015 12:16 am EST

Trying to cancel their service after 1 year, with 1 year remaining. The picture quality is horrible during the many rains that we have here in southern louisiana. I work out of the country on short notice so can't really schedule one of there people to come look during a rainstorm, and not sure, contractually, i have to make myself available. They are insisting that i pay out the contract, though at a reduced rate. I don't think that's fair since they are not providing the service they promised in their ads.
I would never do business again and would advise anyone to stay away. Just read all the thousands on the internet complaint boards about them.

J
J
Jason Breazeale
,
Aug 19, 2008 7:28 pm EDT

Been a customer over 7 years. Needed to cancel my service for 4 months while out of town. They charged me a 280.00 termination fee. They said I was under contract because they sent me a replacement box. I signed nothing and was told nothing. Bad Bad Bad company. Anyone wishing to obtain satellite tv should look elsewhere.

Jason Breazeale.

I
I
incsizion
, US
Aug 22, 2009 5:07 pm EDT

took me 50 minutes, 6 people to talk and be transferred to, just to discontinue my direct tv. To make it worse, 2 persons I talked to insisted my contract is not yet done because of a replacement receiver done( due to malfunction), and this extended my contract. What? its a malfunctioning receiver! and i even have equipment protection/insurance! After almost an hour of explaining the same situation to 6 different people, i was able to cancel my DTV, and without early cancellation fee (at least, that's what the last person said... I guess we'll find out on the final statement).

M
M
mepalermo57
,
Aug 26, 2008 11:13 pm EDT

I cancelled service on 8/22/08 after 7 years as a customer. They now tell me that since I had a broken box replaced recently, $280 is due in cancellation fees. I have asked them to produce my signature to confirm that I extended my contract. I agree that this is a bad company. I have reported them to the Attorney General of my state, and cancelled my credit card so they cannot charge me without my knowledge.

ComplaintsBoard
M
10:13 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV blew up my tv

I subscribed to directv on around june 15, 2010, and before I even got my first bill, this company's faulty equipment fried my 55" lcd tv. Then their "damage claims" processor required me to get an estimate from some no name cable repair man, who wrote me a quote for over $700. Because I followed directv's instructions, and allowed this guy to touch my tv, it voided my manufacturer's warranty, and they still haven't reembursed me for the repairs, stating that they are not at fault. The tech that came to my home couldn't get the box to even power on, yet in their diagnostics center, the box tested fine. They love to change their stories! I have retained an attorney, and have been reassured that I can sue for the two months that I had to pay for the service and couldnt use it, in addition to a reasonable charge assessed to me for 7 hours of time I spent on my cell phone with them, payment for the time I spent on the phone with them and for the costs of repair... All times 3 in my state. And to top it off, my attorney has also added in more for the stress they put on my pregnancy, when yvette martinez from damage claims called me at work screaming at me for having not called her before I sent a fax to customer care reguarding her poor attitude. I honestly think that if enough angery people sue this company, we can drive them out of business!

Read full review of DirecTV and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
U
U
UncleBob
Texas, US
Jul 26, 2011 5:07 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This is the biggest joke I have read today. Trying to get something out of Direct TV for a old TV that should still be showing B&W.
Those people aren't dumb, they've been around the block a time or two. It's not the first time they've seen someone try to hornswoggle them. I've never heard of such a thing. Get a life, buy a NEW TV, and subscribe to Dish. Maybe that'll cool your pipes. LOL

B
B
Bre2018
Paris, US
Jul 26, 2011 4:49 pm EDT

My tv blew up from direct tv. this is the seocond time. The only port that ever blows is the one that the direct tv is attached to and the repair tec. Said that this is a common problem with direct tv. He services both Vizio and Samsung tvs and he said they both equally have problems.

S
S
sherylf
Atlanta, US
Nov 07, 2010 3:28 pm EST

This is not good news because I'm about to get DIrectv on 11/23/10. I have no choice. No one is worse than DISH NETWORK! DISH NETWORK IS BY FAR THE MOST UNPROFESSIONAL SCAM ARTISTS IN THE BUSINESS. COMCAST IS EVEN MORE RIDICULOUS WITH THEIR PRICES AND TAKING AWAY CHANNELS FROM YOU WHILE THEY GO UP. I GUESS CONSUMERS ARE LEFT TO PICK FROM THE LESSER OF THE EVILS!

A
A
583586
30223, Georgia, US
Nov 07, 2010 12:08 pm EST

ok, you're gonna sue

want a cookie?

ComplaintsBoard
O
4:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV directv has gone evil - dont sign a contract

Warning: do not sign contracts with directv unless you want to be their cash slave and be insulted by customer service when they screw up your order. Directv has become one of those big companies who trains customer service to use every opportunity to screw over every customer if they can. They made a mistake when I ordered their service for 4 rooms in my new second house, after I had been a customer for 10 years at my first house. They did not install hd, which I had ordered according to their ad that I had called on. I had called them about a specific ad for hd service and ordered the service with a 2 year contract. After the install, I figured out after two weeks or so that they did not install the hd service (After I finally got all my tv's hooked up and my roommate told me the hd "wasn't working right") directv refused to do anything about it or acknowledge their error because I "had signed paperwork and made a payment which is proof that I ordered what they installed and it's my fault and my problem. " they were very inflexible and rude (But with sweet voices saying "sorry there is nothing we can do because you signed the agreement for the installation and we can prove it. Basically they know how to sweetly tell me 20 times to go f myself. ) this continued with every person I talked to at directv in an effort to find a sane supervisor who would actually listen to me and use their brain while doing so. To finally get the hd going (Which I had promised to provide to my roommate/renter) they made me change my whole contract and negated the offer that I had originally called on because I was now technically "changing my order" (Even though I was just trying to get what I wanted in the first place, which was based on the ad postcard I got in the mail. ) the only alternative they offered me is to pay the outrageous cancel fee and cancel - which I wish I had just done. They also forced me to restart my 2 year agreement, which was several months through by the time I got it sorted out so they screwed me on the rate and force me to pay longer than the 2 years I started with. Welcome to the future of customer service. It's official, directv is one of those companies that looks for ways to tell customers "go f yourself" if they can catch you on some technical reason to screw you over. It reminds me of how a cellphone company intentionally designed a phone that would cause their good customers to "oops" press a button that seems to be a mere menu button but that connects you to the internet with a big fee - knowing most people would not notice and just pay. Do not sign any contracts with these kinds of companies because the days of keeping customers with good service are gone. Now it's all about trapping you. And if you dont get a lawyer to help you with a simple tv contract you will likely be financially abused by their "policies" and will be further abused by passive-aggressive customer service robot-idiots if anything goes awry at all - even if it's their fault.

Read full review of DirecTV
Hide full review
ComplaintsBoard
J
7:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV unauthorized withdrawal, took 4 months to get refund

I want to start out by saying I did not have an issue with reception, service or equipment. I really enjoyed my dtv experience until I terminated my service. They withdrew $186.99 from my account without any notification. Whether I owed this money or not I should have received some form of notification. By the way I didn't owe them an extra dime. Like most people I live paycheck to paycheck and this really messed with my finances and cost me more than just the 186.99 the removed.

1. I had to call 3 times to get them to send me the return boxes for the equipment. They made it clear that I only had a certain number of days to return the equipment or I would be charged for the equipment. I received the boxes and returned the equipment the next day july, 14 2010. I kept all paperwork to include confirmation from usps.

2. I did not receive any notice that they did not receive 1 of 2 boxes (Funny how one of the 2 boxes arrived and was checked in as received but not the other one that was sent the same time). The first notice I received was august 7, 2010 saying they haven't received my payment of 186.99. What payment, I followed their directions exactly.

3. This part is a bit fuzzy because I didn't think I would need to track who and when I talked to or what was talked about. But I know I called and was told they would look into it and my account would be credited when the equipment was returned.

4. Warning bells started going off when I received a call from their collection department asking about the 186.99. I told them I had set all equipment back in the timeframe allotted but I was not at home to pull any of the information and asked to have them call me back. They said ok no one ever called me back. Don't say you will call if you don't.

5. I then received a letter dated 9/7/2010 stating my equipment has been found "please allow 5-7 business days for the credit to apply to your account. " by the end of september I still hadn't received my credit.

6. I called and spoke with a csr, who was nice and helpful, but the only thing he could tell me was it would take 6-8 weeks to return my money. I got a specific date nov 3 would be the end of 8 weeks and marked it on my calendar.

7. It is now nov 4 and I still don't have my money. I called dtv and they claim a check was sent oct 29 and I should get it anytime. Anytime, they have had my money for 4 months. It took them seconds to take my money but 4 months to return it? How does this make since? They charge me interest and/or late fees when I don't pay them in a timely manner, I should receive interest and/or late fees when they don't receive pay me back in a timely manner.

8. When I called them I told them I wanted to submit an official complaint I was told I could send an email or write a letter, but that my phone call would not submit an official complaint. Kassidy #409984 was very helpful in providing me the address to send a letter and the link to email them and assured me I would get my money soon.

9. I went to the website to email them my complaint. When you get to their "contact us" area there is not really a selection for "complaint". I had to select a crappy category that did not fit way I was emailing and then they limit you to 1000 characters. Why limit customers? I told them I will never use them again and I will shout it from the tallest mountain I can find or in this day and age from whatever blog, chat room, bbb I can find.

Do not use direct tv. They will screw you one way or another.

Read full review of DirecTV
Hide full review
ComplaintsBoard
F
3:43 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV racism

You would Think That Racism was over or maybe died down but not in Alabama it has reversed Smart Circle brought in a Thug from Memphis who does not like the white man he fired me when my sales were higher than other salesmen of another color I hope I get my check he owes me this week if I don't you will here from me again .I worked my butt off for him and I could not satisfy him I never got a good job for a sale like the BLACK GUYS got I was never told in advance when he was going to send me home I would show up every day and he would pick teams and not say a word he would send me to the slowest store on the slowest day so I could not make any sales. Ps I better get a check this week. Let these Blunt smoking fools have there SMART CIRCLE I AM GOING TO TELL EVERYBODY I CAN ABOUT THIS EVEN THE MANAGERS AT SAMS CLUB

Read full review of DirecTV
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
9:20 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV blowgun commercial

Just saw blowgun/dart commercial during bills/kansas game. I guess we're not cool... Shooting a person with a blowgun and stealing movies? The internet claims this is a parody... Good grief what messages are we sending our kids. Thumbs down direct tv!

[protected]@windstream.Net
June diethrick

Read full review of DirecTV and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
avpthumper
, US
Jan 10, 2011 4:20 pm EST

I agree Stealth.

ComplaintsBoard
J
2:37 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DirecTV refund of service

I had called to cancel my service on 7/30/2010 with DirecTv due to a move to a residence that did not offer satellite service. At the time I had a positive balance due which then increased due to refunds for unused services. I was told at the time that the balance could not be refunded to my card on file because I was not on Autopay and it had to be sent by check with a time frame of 6-8 weeks. A little long, but ok. It took over 3 weeks and multiple calls to send a box for my receiver which I was obligated to return, which was done on 8/31.

In mid-September I called to check on the status and was told that the 6-8 week time frame began after the last transaction (8/31). I understand the reasoning, but was never told this. I was promised that I would receive it in the first two weeks of October.

I called on 10/28/2010 as it was beyond the 8 week time frame and was told it takes 6-8 weeks. I advised that it is beyond that and that a check should be sent. The customer service rep said that it was escalated and it would take 8 business days (almost 2 more weeks) to process and then mailing timeframes.

At the rate this is going, if I ever do get a refund that I requested in July, it will be received sometime in late November which is completely unacceptable. I have no faith that I will ever receive a payment and am disappointed in the customer service I have received since disconnecting my service.

Read full review of DirecTV
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

DirecTV In-depth Review

Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.

Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.

Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.

Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.

Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.

On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.

Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.

Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact DirecTV customer service

Website

www.directv.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with DirecTV?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with DirecTV Customer Service. Initial DirecTV complaints should be directed to their team directly. You can find contact details for DirecTV above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about DirecTV. Discuss the issues you have had with DirecTV and work with their customer service team to find a resolution.