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2.0 2186 Reviews

DirecTV Complaints Summary

537 Resolved
1648 Unresolved
Our verdict: When using services from DirecTV with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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DirecTV reviews & complaints 2186

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ComplaintsBoard
K
12:00 am EST

DirecTV satellite dishes need enclosure

This is my first winter with Direct TV and my service goes out whenever it snows because of accumulation on the dish. This can last for a few hours or a few days. I can understand why issues with tranmission of the signal might occur during inclement weather. What I don't understand is why such an exposed, vulnerable satellite dish would be installed in the snow belt without an enclosure.

Customer service at Direct TV advised me that I would have to clear the snow myself 2 1/2 stories up or wait until it melts. They also reminded me several times that I am under contract until Feb. of 2009.

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devils advocate
Boise, US
Feb 09, 2010 2:54 pm EST

OK so if DTV encloses the dish you would get signal from space how? Try a dish heater or shield or cover, they are all available. Some one has to remind you of your agreement, it is called selective hearing at POS.

ComplaintsBoard
L
12:00 am EST

DirecTV false advertising, poor customer service!

I have phone numbers to call and report complaints to at the end of this!

Gee, there seems to be a trend here! I had a similar experience with direct tv in california. When we called regarding the ad in the mail, the salesman told me that the cost would be $44.95 a month for the choice xtra programming per month. In addition, we would receive three free months of hbo and a free portable dvd player. We specifically asked him what our first bill would be as we were having them directly debit our account. He stated that it would be exactly $44.95. We asked if there was anything else to be done to get the dvd. He said "no." we asked him how long the contract was for and he said 1 year. We signed up and an installer was sent out in 2 days! Wow, we thought great service! Wrong, wrong, and wrong again!

Seven days later, i noticed a debit for $67.95 on my account. Direct tv had debited the first months bill. We called and the customer rep said that we had to send in a rebate form with our first bill in order to possibly get the monthly rebate. We told them what had been told by the sales rep. They said we had to send in the rebate form-no discussion. My husband asked them about the dvd player. They said we did not qualify for the dvd player because a local installer had come out to install the dish and receivers. We told them that they had sent out the local installer-not us! They continued with the same stonewall tactics-that a local installer had come out, so we didn't qualify for the free portable dvd player! We told them that we wanted to cancel the service. They said that we had 3 days to cancel and that it was too late. We would have to pay $320.00 if we wanted to cancel! They also said that we had an 18 month contract! We said "no"--the rep told us 1 year. "sorry, but your contract is for 18 months." i told them that it was false advertising, misleading salesperson, etc and that i was going to call the better business bureau. The rep jim said, "go ahead!"

Now all this happened after 20 phone calls, being hung up on after transfers to a manager 3 times! This was the response after all those calls! I found this website after these problems! Hindsight is 20/20! Here are the places to call and the numbers to report your problems to:

(1) federal trade commission:
[protected]

(2) better business bureau in colorado:
[protected]

(3) california state attorney generals office:
[protected]

Some states have filed suit. For example, florida, idaho, illinois, kansas, maryland, massachusettes, montana, nebraska, nevada, new jersey, new mexico, new york, north carolina, ohio, oregon, pennsylvania, texas, tennessee, vermont, and west virginia joined in a lawsuit for false advertising. Call this number [protected]) if you are in one of those states and had trouble before may 11, 2006. Call and report to your state attorney general office to report complaints and maybe if we band together, something will happen!

Also, call your local better business bureau if direct tv is in another state! As i have read on the other blogs, i am sure that this will not be the end of the problems with this company!

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thepinkfairy
Playa del Rey, US
Mar 11, 2011 4:38 pm EST

Direct tv went into my account and took $308 without my permission then sent me a bill 3 days later. Talked to two supervisors who said they would fix it. They did nothing. They put the $ back into my direct tv account as a credit! Thanks to the post from Pablo I called the [protected] and spoke to Emily who gave me her direct # and said she will fix this. I am still cancelling Direct Tv and will never use them again..

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wildcard
, US
Jun 19, 2009 11:58 am EDT

I also had to buy equipment to make on Demand work after they said i had it free to use and did not tell me i needed to purchase equipment. I am also right now having trouble getting them to honer the current $21 a month rebate...What is with cable and satellite services sheesh. Call the attorney generals office they are a big help and the federal trade commission.

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upsetcustomer
Stockton, US
Jun 06, 2009 12:43 am EDT

Misleading Sales Rep. Lying Managers.

I asked the sales rep specifically, "Do you have OnDemand?" She said, "Yes, and it is free to you."

After the install, I found that the OnDemand did not work. I called technical support. I find out I have to pay $500 in equipment to get it to work on my 3 tvs. I asked to cancel, they said it would be $400 to cancel. I asked to talk with a manager.

After explaining to the manager, he said that if I did not cancel, I would get free OnDemand in all three rooms. I agreed and he sent out a service guy.

The service guy got one room working, but did not have the equipment for the other rooms. I called and talked with another manager. This manger said he would send out another service guy to connect my other rooms. After, the service guy left, I still did not have OnDemand in those rooms. I called again. They said I needed still more equipment to make it work.

I took two days off work to get this thing installed and it still did not work.

I told them that I wanted to cancel and they said that I would be charged a $400 cancelation fee (On my bank card! I can't believe I gave them my bank card).

I told the manager that I was going to report this to the Better Business Bureau. He said, "Get your contract out, they are going to want to see it".

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Robert
,
May 12, 2008 7:55 pm EDT

Wow! I thought I was the only one getting the royal shaft from Direct TV.

I think we should all go one step further. Send this link to everyone in your e-mail address book and tell them to avoid Direct TV like the plague. Then ask them to forward to all their friends, and so on, and so on...

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Vinod
,
Apr 12, 2008 11:43 am EDT

I am new customer; I got the receiver on last Monday till date
1. My account is not active.
2. I called DTV if not more at least 20 time, Even after so many promises the engineer does not show up. We are waiting at home since last 5 days, hoping for the miracle.
3. 90% of the time the calls goes to voice, by any chance if someone picks, he or she is not right person, try to transfer and guess what disconnected.
4. Even they say leave Voice message, they are not even courteous to call back.
5. Nobody tell the actual problem. Keep giving wild guesses.

Bottom line pathetic service, hopeless customer service, and I will never recommend DTV to any of my friends and family.

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David Jevahirian
,
Mar 11, 2008 8:42 pm EDT

DirectTV

To Whom It May Concern:

Let's start at the beginning...I called your customer service office to cancel my service. I explicitly asked the Representative at this time exactly how much I owed on my account. I paid this.

A month and a half later I get another bill saying that I owe $ 216.13. When I called to find out what this bill was for I was told it was for cancelling my service 11 months early since I had just renewed my contract. I didn't renew my contract. They pulled this out of thin air. I told the representative that I wanted this contract in writing to protect myself from it magically renewing itself again. She told me that DirectTV would not put it in writing. Which meant that I had no protection-I could never cancel DirectTV because each time they could claim that I renewed it when I didn't.

That's when I started getting phone calls from Nationwide Collection Agency. They call at all ungodly hours of the day and night. They told me when they are done with me I will not even be able to finance a pack of gum. Their words not mine. When I asked his name he told me it could be Johnny, Tommy, what the difference just pay the bill. This is really good behavior for such a large company.

When I check around I found out that I am not the only one who has this problem with DirectTV. It's a shame such a big business has to behave in this manner. I cannot believe DirectTV is so hard up for money. The little man has no protection against such a large entity. I hope you are really proud of your business practices.

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Scott Johnson
,
Dec 28, 2007 10:44 pm EST

I did some leg work & located their corporate office number which is [protected], try to call them. Explain the issue in a calm manner (don't be ### or angry) & explain why you think it's unfair & see if they will be able to assist you.

Generally that would be the final step with the company to get the charges reversed.

Pablo

ComplaintsBoard
R
12:00 am EST

DirecTV threatened by installer/liars/cheats!

Direct Tv was supposed to come out on a Sunday to install my system between 8-12. I took 1/2 day off from work (I am a server) so that I could be there during the installation. I called them at 1:00 to find out what was going on, and they said that it was never assigned to the route that they would get someone out by 5pm, so I called out of work again for the 2nd 1/2 of my shift. They called me back at 4pm and told me they could not find anyone to come out there. I was livid, so I told them to forget it. Then the field supervisor called me and told me he could be out there by 5:30. I explained to him he would not be able to see because it would be too dark. It then started to rain. he called me back to tell me he would not be able to make it because it was raining. He told me he would come out a few days later after 5:30 when I got home. I said ok. He then called me at work to tell me he was in the area, this was at 12:00 it was now or never. He told me it should only take 20 to 30 minutes because i gave him permission to start without me installing the dish outside. So I took my lunch and went home for them to install it. it took 2 hrs. they ripped all the wires out from the cable company and said we could not use those wires because they did not have any voltage. Direct TV told me installation was included. he tried to charge me $75 for the install. Then he threatened to put a lien on my house and come and rip out all of the wires from the house if i didn't pay him. I called direct tv and they told me he was trying to scam me. After hrs of everyone calling me it comes to find out it was considered a custom job and i would've had to pay for it. so on Christmas eve i lost my signal so i called them and we tried to troubleshoot together. So they made an appointment for someone to come out 4 days later. 4 days without TV? I don't think so. So i climbed onto the roof and noticed that when the dish was installed, he did not secure the antennae to the dish so the wind blew out the antennae. I called them back and told them all they need to do is put a screw in it. They told me that someone had to be there. After 1/2 an hour of arguing with them i finally gave in and told me wife she had to take 1/2 day off to be there. When they came they proceeded to give my wife a lesson on how to use the remote control, but didn't put the screw in like we asked them to. The antennae fell out 2 more time before they got there. Needless to say this all happened within the first 3 weeks of me getting this. I called to try to cancel it and they told me NO! How can I get out of this situation. Plz advise smb!

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DNP
,
Sep 28, 2008 3:58 pm EDT

This is so funny, our installation day was for today, and we had about the similar situation. We were called about 30 minutes from the timeframe the scheduled the installation. It was on a Sunday between 12-4pm, got called from somebody we do not really know if it was the real people, saying that the order was never assigned to a technician that all techs. We ended up cancelling, but it was a crazy trying to cancelling and we kept getting calls about rescheduling installation, ...what is this?who is lying? the techs who are supposed to be installing the satellite, or their customer service are trying to sign up people to get their easy quick commision!

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T
12:00 am EST

DirecTV unauthorized charges due to computer error!

Direct TV is a company which people should be aware of. I ended my using them after using a debit card to pay my bills. Then upon leaving them I sent them back all three receivers as agreed. Then found on Christmas Eve that they had a computer error resulting in my card being charged for one of the receivers. This is after someone had called me from there days prior confirming that they had in fact received the receivers. I called them on Christmas Eve after finding they had charged my bank account for a receiver (over $200.00), they acknowledged the error, told me I will be getting credit but can't tell when. Joh Q Public should watch them and be careful what information they are given because they can have things such as this happen resulting in better profit margins in the event John Q Public doesn't catch it.

I called again today the day after Christmas spoke with a representative attempting to get her to tell me when the credit will happen, she put me on hold and hung up on me.

Great Company huh...

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wrongly overcharged
Ishpeming, US
Jun 03, 2013 9:13 pm EDT

Direct-tv has charged me $41.14 on my debit card for no reason at all and they cannot find it in their records. They tell me the only way I can correct this is by using a fax # they gave me (customer service) and to submit the complaint to this fax #. Now, does that make sense.

ComplaintsBoard
J
12:00 am EST

DirecTV late paying bill!

!Merry christmas to you too Direct-tv! One hour before christmas and all through the house, Not a creature was moving not even a mouse, When all of a sudden my tv went blank, because Direct-tv got greedy oh my what a plight. With my Tv black and down for the count. I bet the CEO and the President has a BIG special account! Ho, Ho, Ho and enjoy your holiday. I hope to get better service from somebody else, this. I pray!

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C
12:00 am EST

DirecTV non-existent multi-dwelling support

Below is a copy of a complaint letter I filed with DirecTV through their "Contact Us" form. Apparently they do not have a mailing address for official complaints and accountability is non-existent just like their support for subscribers in multi-dwelling units.

I will post any response or resolution to assist anyone else experiencing similar difficulties.

To Whom It May Concern:

I just experienced the worst US based customer service of my life. As a subscriber I am being put in the middle of a finger-pointing session between the contractor selected to provide service (Consolidated Smart Systems [protected]) and DirecTV, to whom I pay a subscription fee for service.

Equipment was installed by Consolidated for my building and the wrong identification info was provided in the paperwork to DirecTV thus preventing the building from properly receiving signal since the actual equipment is not authorized. My building manager has been in contact with Consolidated on multiple occasions and they are unresponsive since the problem is with DirecTV programming.

I contacted the DirecTV customer service department this evening hoping DirecTV would be proactive about resolving the issue and allowing their subscribers in the building to resume service. This was not the case.

I spoke with the level one customer service person expecting to escalate, which I did. I then spoke with Helen-LC597, a supposed supervisor. She was indignant and rude when I attempted to explain the situation, claiming DirecTV has no way to obtain authorization to resolve the issue and that your company is not even permitted on the premises--even with approval from the property manager. She refused to provide me with any information at all and told me to contact my property manager and nothing else. I requested to speak with her supervisor and was quickly passed along to Nancy-LC044. Nancy was more pleasant than Helen at first, but quickly regurgitated the same information like she was reading from a script. I asked her the following simple questions: 1) Can you please provide me with the phone number for my property manager to call to resolve the issue; 2) Can you provide me with the physical address to which I can send a complaint; 3) Can you provide me with your supervisor's name?

Nancy flatly replied "NO" to all three simple requests. Is this the role customer service plays in your company? Is it somehow not in DirecTV's interest to ensure their subscriber's are able to receive signal in their building? How am I, the consumer, supposed to resolve this issue? Any enlightenment you can provide will be greatly appreciated.

I look forward to a prompt response and a swift resolution to this issue. This has been going on for weeks and is expected to go on for several more weeks if nothing changes.

The address of the property in question is:
Santee Village Condominiums
738 S Los Angeles Street
(I'm in unit 306)
Los Angeles, CA 90014

I can be reached via e-mail or telephone as listed in this request.

For a company priding itself on customer service you sure are acting a lot like a cable provider. Do multi-dwelling units count when measuring customer satisfaction?

Best Regards,

Chris Mammarelli

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carlos
,
Aug 23, 2008 3:23 pm EDT

Chris

Has your problem been addressed and fixed? I am currently looking into getting DirecTV MDU connectivity for my condo association. After contacting me to DirectTV they are referring me to Consolidated Smart Systems. Overall, the process has been a pain and I cant even get someone to come out and do a site inspection. So far I am dissapointed with this process. I am sorry to hear about your problems...

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Micheal Gentry
,
Jan 12, 2008 6:31 pm EST

Direct Technologies in Dallas, NC contracts for Directv and they refuse to pay me the $3000.00 owed to me for working for them. The owners Jessica told me I was getting my money back in October 2007 and Stacy her husband will not pay me. He has a criminal record for being a thief. If I had known this when I was hired then I would not have worked there. This is a low life ### company. Please avoid them totally. They will rip you off!

ComplaintsBoard
B
12:00 am EST

DirecTV no show!

Hi,

I signed up for installation & service of DirecTV satellite TV through a DirecTV provider, the smart circle.
Because of the nature of my work, I have had to reschedule in the past because of being out of town, and they have always been kind & accommodating in rescheduling.

We finally had a date set for Tuesday, December 11, between 12-5pm, and I made arrangements to be available for the installation on that date.

Well, last week they changed my installation date at the last minute (on Monday 12/10), from 12/11 to 12/19, and I made considerable arrangements to be at my home today between 12-4pm.
It's now 4:40pm, no one has called or shown up to install my DirecTV service.

I've had it--I don't have time to deal with this during the holidays, and I believe that if they weren't going to install today, they could have at least extended the courtesy of a phone call.
Now I've blown four precious hours that I will never get back, came back from a trip out of town a day early to be here for this, and I still do not have satellite TV service.
This is not the way to start a business relationship, and now I don't intend to.

So I guess we're going to have to get by for now with our sub-par cable service, since I can't seem to find anyone to provide us with reasonable, dependable and reliable television service, and I do not have the time to sit & wait for DirecTV to maybe show up and provide the service I thought I signed up for, and expected to receive.

Sincerely,
Brian

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W
12:00 am EST

DirecTV awful service!

Apparently there have many of the same complaints...so maybe this will not be addressed.however recently I brought a new TV with the plan to watch HD stations... Directv has made 6-7 visits to my home with multiple technicians who have not connected the television correctly... (please be aware that we were hoodwinked and told we NOW need to purchase a larger satellite and HD service.) Every week I have a conversation with the customer service department trying to trouble shoot our problem. We continually receive SEEKING SATELLITE SIGNAL 771... on the screen despite our efforts to follow the over the telephone directions from customer service... This is becoming tiring not being able to watch our new television. A proper response would be more appropriate that rescheduling incompetent technicians. At this point we are prepared to cancel our service... switch to Timewarner and contact the attorney general for theft of services... Oh... I also don't like not having TV when there is bad weather... this is when you need TV.

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Dram
,
May 31, 2008 3:56 am EDT

I too just signed up for DirecTV's HD service. First, their TV commercials stated they would have "over 100 HD channels by the end of 2007." They don't.
I constantly get the "Searching for Signal - 771" too. I've found it always happens with a channel change. By using the Previous button, keying in a channel number and programmed channel changes is when it happens.
But, returning to the previous channel then returning the missing signal is there.
1st call: go through all the recorded troubleshooting steps.
2nd call: tried to explain to the computerized answering service the problem. It doesn't understand. I hate a computerized phone service telling me which problems I am allowed to report.
3rd call: talked to a real live person. Same troubleshooting steps as recorded steps.
4th call: they agree to send out a tech. Was able to show him the problem. Nothing he could do.
5th call: real person again.
8th call: Oh, that particular receiver has that inherent problem. Techies are working on it and will download a patch to solve the problem.
12th call: real person. Oh, well you signed the work order stating that you were happy with the installation. That makes sense? If a problem occurs after installation it too bad because work order says I was happy with the installation?
Now.
When the installer came I asked him to use the same mount as the original dish which was located on the outside wall. Later, when I went out I found the original dish still there and the new HD dish attached to the roof.
Which call was I up to?
?th call: I had to pay for the installation of the HD dish. Now I have to pay DirecTV to have the HD dish relocated. Then I will have to pay the apartment manager to have the roof repaired.
Wouldn't it make sense to have the original mount able to be retrofitted for the newer HD dish? Guess not.
In addition now there's a farm of unused dishes on the building because they won't remove them. Just keep adding on with each new account.

ComplaintsBoard
D
12:00 am EST

DirecTV lied until they got me stuck with the contract

They lied to me about packages and prices until the technician(Who has no idea about the package you bought) comes to your house and install the antenna. After the antenna is installed there is no way to get out of the contract. In my case, i was told by 3 different employees that i was going to pay 39 dolars per month for 200 channels, and 1 dvr and 1 receiver was already included. Me and my wife made sure that no other fee would be charged, and the first bill would be $39 plus taxes(We asked that question several times).
The techinian came and installed the antenna, and i asked him" so i have the 200 channels package right?" and he said, " i don't know the package you have, i just install the antenna", than he showed me a paper full of numbers and codes for me to sign, i signed and he took it with him. So, after one week i received a bill for 70 dollars.
I called customer service to find out what had happened.
Their employee told me that i had a 2 year contract and that the price was right for what i chose. I talked with 3 different customer service representatives before i decided to change to direct tv and no one told me about the 2 year contract, and all of then 3 told me the same monthly fee(39 dollars). After the antenna was installed i received a contract letter. In the contract it said that if i disagree with the contract that i could call and cancel the contract, and thats what we did, but the antenna was already installed and that was enough to be stuck in the contract. I have called direct tv many times to try to get some justice, it took many calls to lower my service to a cheaper package( they would tell me that the change was done, but than i would check it, and no change was made), i got hung up on phone a couple of times. I could write three pages about everything that has been wrong with direct tv service. I have had accounts with time warner and charter, but direct tv is the worst by far!

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anna
,
Apr 03, 2008 4:47 pm EDT

Direct TV imposed an early termination fee of $460 on my account even when I cancelled the service the next day. The picture was blurry and the installers are clueless as to how to make it better. Dtv then told me I signed a contract upon completion of installation. This was when the harried installers shoved the lengthy very small print pink 2 page contract in my hands and asked for the signature that the work is complete before they can leave. Who would have thought they would resort to such dirty tactics ? I called & write to their Dispute Dept. for a whole month - NO REPLY. Then on my final call, they told me a decision have been made, and I am to pay the early termination fee no matter what. I am fed up with this company and will take them to court if I have to. Please, people, DO NOT sign up with DTV unless you are willing to sacrifice customer service & hours of dissatisfaction.

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A
12:00 am EST

DirecTV protection plan

I recieved an offer in the mail to sign up with Direct tv sattelite service, seeing that it would save me some money I called the number on the flyer. I payed them upfront and was told a tec. would be out to install within 24 hours. 24 hours later I called them and was told that no one could have told me that because it takes longer than that to get a tec. out. Now I was getting a little upset because I called the other company I had and had my cable turned off thinking that the other would be on. So 2 weeks later the tec. shows up! 2 weeks of NO TV with my daughter home just having surgery! Then I started having problems with the reception due to the sattelite being put in the wrong spot But I thought I was ok because I paid an extra $67 dollars when I signed up for a protection plan. BUT NO I was told that wasnt covered because people would want it moved because of the way it looked! I told the man its not my fault the tec. installed it wrong but they didnt care and wanted another $100. I told them forget it I would hire someone myself so I could watch tv within the next 2 weeks! In October I had more problems so I called to ask for a tec. to come fix it and they said ok 24 hours LOL I should have known better! One month latter I hired someone AGAIN to have it fixed! So beware when you order DIRECT TV go straight to them! They couldnt help me because I had used a (i guess )sub-contractor for Direct tv. So do not order from the number _[protected]_ they are nothing but liers ! I am still waiting for a refund for the protection plan that I payed them for ! SO ORDER ONLY DIRECTLY FROM DIRECT TV

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Mr Si-SI
Hernando, US
Sep 24, 2009 8:46 pm EDT

I recently signed up with Direct TV for their satellite service. I am paying a monthly fee to rent each receiver. I got in the mail today a confirmation for an additional $5.99 per month for a protection plan. When I called for an explanation, I was told that if anything happened beyond the first 90 days that they would not be responsible for repair or replacement of any of their equipment. What kind of a company is this that charges a monthly fee for equipment rental, but won't stand behind their equipment. Very disappointed.

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Brian Drecksage
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Jan 26, 2008 10:34 am EST

I think you have come accross one of the very few bad sub contractor companys.. I am a Sub Contractor for Direct TV and when I install everything works.. I also back my work with a 6 month guarentee that everything will work as it should.. If any problems should arise the customer calls me and I get there within 24 hours to fix any problems.. I know what it is like to have no TV.. When the cable goes down it goes to the top of my priority to get it back up and running asap.. I would only charge in the case that the reason why it's not working is cause of the homeowner... I give the 6 month warranty incase if it's installed in the winter to make sure there is still a signal in the Spring and Summer. You should try calling Direct TV and telling them about the crooked company you have come accross.. Most of the installations of Direct Tv are done by Sub Contractors.. It saves them money and Headachs.

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T
12:00 am EST

DirecTV erroneous and untimely billing

After I terminated I had a credit coming and they never sent it. Then 3 months later used 1/2 the credit for PPV billings from almost a year before which I had never ordered. Spent almost 1 hour on phone w/ 2 reps who semi-politelely pretended to "research " my complaint and then told me " no disputes can be resolved after the service is terminated. Suggesting that if I resumed the service something might be "done".
What a way to do business - even if the charges ($26) were appropriate the fact they were trying to collect them almost a year later.
The statement also says "Payment enclosed" and of course , it was not !

Unbelievable !

I will certainly join in w/ anyone who wishes to persue this thin further.

TB

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CRCS
Maryville, US
Apr 29, 2009 10:17 pm EDT

I agree, I just hung up with the so-called direct tv customer service reps. I have never been so lied to and blinded by false advertising, and BS! I was supposed to get the advertised on line special from 2 months ago of up to 4 boxs at no cost, 75.99 per month for over 150 chanels to include HBO, Starz and Encore, what a joke. My service was hooked up on March 13 and March 14 a bill for over 100.00 was sent to me. I never received any credits towards my bill for the boxs, in fact they charged me an additional 5.00 for each box in my house! I called back after being hung up on by a female rep. that was extremely rude, did not care that I was an unhappy customer she just wanted off the phone with me, then when I called back a second time I got a guy on the phone that was almost as bad, he was patronizing, and rude as well. When I asked for a manager to speak to, another guy got on the phone who also was rude and unhelpful, when I asked about my so called promo's he gave me a number of [protected] which says when I called it "THIS IS Direct TV, THIS NUMBER HAS BEEN DISCONNECTED" ! Are you kidding me the Better Business Beruea will certianly be receiving my compliant daily until something is done! Now I can not even cancel this joke of service because they have me on a 2 YEAR contract which I can not cancel without ruining my credit and charging me over $400.00, yea the rep's on the phone had no trouble informing me of my rights to NOT cancel! But they were unethical and extremely unprofessional when it came to good BUSINESS PRATICES! Please joing me if you have been SCREWED by DRIECT TV! CR from Tennessee

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mary delong
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Dec 10, 2007 4:30 pm EST

i have given the runaround since sept. of 2007 about free portable dvd player offered by direct tv. I have spoke to Julie, Judy, Katherine, John,Abel,Shane,Abraham and today a supervisor named Alex told me that I couln't get the dvd payer because the installers worked for company that was't recognised by direct tv. I told her the installers told me that i would get the voucher in the mail to send in for it. Since I pay my bill through verizon I even called thehm to complain. the lady was relly nice and put me on hold so she could speak to direct tv herself. the supervisor told her that I would be receiving a voucher in the mail in five to seven buisness days and for me to let her know what happens. I told her that I would but that I figured it was just a scam direct tv was using because i believed a few years ago and they did the same thing.Don't believe the ads that they mail you or publish in the sunday papers . they already have their stories and false answers prepared for the consumer. I will honor my agreement with them untill my contract is up and then change to someone who can tell the truth and not mislead the public. I feel that this is alot more than direct tv has donee for me. I will never recommend direct tv to anyone and will certainly let people know what has happened to me.

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12:00 am EST

DirecTV billing customer service extra fees

They have the worst customer service. we received a bill that had 80 dollars worth of ppv. they said they were gonna credit it 3 months ago. Its now added back into our bill. we paid by debt card and authorized our payment of 65 dollars then we received our bank statement they authorized 2 payments of 10.99 and 2 payments of 14.99 with out our permission now i had to close my bank card and wait for a new one while they investigate. Im pissed so then i gop to call to cancel they want to charge me 120 fee to disconnect its been 12 months and the early disconnect is on the dvr player i already bought. Im so upset my 65 dollar bill is turning into a 400 bill and its ridiculous. Other people need to be warned.

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Brian
,
Oct 23, 2008 6:31 pm EDT

Point blank DIRECT TV is TOTALLY dis-honest! When I solicited them I was leaving Dish because of their overcharges! Boy am I surprised now by the lies that DIRECT dumps on you. I was told my DVR would record 2 shows while I watch 1...IT DOESN'T! I was told the Direct dish is "NEW" technology and it does not go out in bad weather. The 3rd day I had Direct, a rain storm shut it down for 45 minutes. I was told my DVR could be viewed at the other 2 receivers I ordered through the remotes for the other 2 boxes. WRONG! you can't watch anything from another receiver other than the 1 that recorded it! I was told I would get Cinemax, Showtime, Starz and HBO free for 3 months...I did, then they started charging me for the service w/o my permission! I was told my bill would be $49.99 per month TOTAL! Now I am being billed $49.99 + 4.99X3 for 3 seperate converter boxes and another $45 a month for HBO, Showtime and Starz! In closing ALL of the above conversations were recorded by DIRECT TV as I placed my order. Now that I am contesting almost everything, they "CLAIM" they can't access my voice recorded phone order detailing EVERYTHING I claim above! WHAT A SCAM. DO NOT ORDER DIRECT TV! They are worse than Fannie Mae and the rest of the CORPORATE CROOKS raping this Country! Don't beleive me, call me 919.291.1949. "B"

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raquel
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Aug 05, 2008 10:44 am EDT

I am going thru a similar thing with direct tv a suspended account due to awaiting HOA installation approval turned into an unauthorized charge to my debit card of $673.04. It's fraudulant!

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robert loar
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Jul 31, 2008 1:37 pm EDT

i sign up for verizon 99 dollar pkg which included tv. Direst tv keep over billing me and refused to turn bill over to verizon. The Fcc need to shut down this companies that scam people. They broke the agreement and they expect me to pay them the fee for early termatiom

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12:00 am EST

DirecTV customer service problems

Here is a copy of the letter we sent out today with regards to our early cancellation of DirecTV. Company is under-whelming and over promises and under-delivers. And apparently under- staffs as well.
Will update this blogsite if we have a formidable outcome w/ company.

DirecTV INC
PO Box 6550
Greenwood Village, CO
80155

November 26, 2007

To Whom It May Concern:

I am writing today to express my great dissatisfaction with regards to your Customer Service and to request a full refund of all fees associated with our early cancellation.

Our family was a DirecTV customer for approximately 1 year’s time. We chose DirecTV based on value (we chose a ‘bundle package’ with Qwest our telephone company.) Initially we were disappointed with our service, as we often experienced outages and scrambled signals when it rained (we live in Seattle and rain is a given).
We paid to upgrade our service to include HDTV, and then learned after the fact that our local network channels would not be supported. When we called to complain, we were told we could petition, and then still every single broadcast network declined the petition.
We needed to ship equipment back in exchange for our new HDTV receiver box. We did not do this in a timely enough manner, and DirecTV charged us a ‘non-returned equipment fee’. It took over 2 months to get that money refunded back to us, and countless hours on hold with customer service, most of that time waiting for someone to actually pick up the phone.

We bought a new home in July 2007. Because we were in contract with DirecTV, we knew that we would be charged if we did not ‘move our service’ to our new home. We were very upset that as a practice the company does not recycle their equipment and that instead of moving the current dish to our new home, we would have to leave it behind, affixed to the house, or pay to dispose of it ourselves. In this day and age, not recycling, is simply not responsible, and we were very upset to learn that a company the size of DirecTV would not choose to be environmentally responsible.

Despite our disappointment in coverage, service issues, and learning about the irresponsible disposal processes the company engages in, we STILL decided to move our service to our new home, so that we did not have to wage a war over an early cancellation clause.

So we called customer service ‘1-866-WAY-U-MOVE’, and attempted to schedule this move to our new home. After waiting on hold for what seemed like an eternity (I called 3 separate occasions in a weeks window and sat on hold for 30-45 minutes each time); I finally reached someone in a call center. They told me the systems were DOWN and they couldn’t help me. They transferred me to another call center in hopes their systems could support my call and request, but unfortunately nobody was available to do their job that night. I was told I would get a phone call back and they would arrange the service from there.

We did get a phone call several days later. By that time we had decided our time was too valuable to continue to work with DirecTV and we’d be better off paying more and moving our business back to Comcast. That’s when our real problems began.

So we tried to cancel our service. Again I keep marveling that a company as big as DirecTV would not invest in their customer service. I have now spent countless hours on hold with your various service representatives. Have called no less than 4 different lines, I am always redirected, and put on hold. Some of your folks are polite, some are not, I got hung up on or ‘disconnected’ 6 times in the course of trying to cancel. I did however reach someone promptly when I said I wanted to ‘add service’. Sadly that person in the call center couldn’t help me when I admitted I really just desperately needed to speak to someone b/c I needed to ‘cancel service’.

What became interesting to me is that all my time on hold, I was always re-directed back to the website. I love the internet, and prefer to pay bills, handle problems etc on websites. However I learned that you couldn’t use the website to ‘MOVE your service to a new home’ and there was certainly no path that enabled you to cancel service online or request your own money be refunded when owed to you. So the website was designed only to benefit DirecTV not the consumer.

On my third attempt I was finally able to reach someone to personally cancel my service. Despite everything I was very polite about it, we even encouraged the folks that bought our house to use DirecTV since the HD satellite dish was already there waiting for them (and we couldn’t in good faith add it to a land fill). We left them our HD receiver box so that they could initiate service right away. We later learned we were supposed to send this box back- which we did, but not before DirecTV charged us an unsuspecting $473.36 to our credit card on August 24th 2007.

It has now been over 3 months, and I have received 2 statements from DirecTV showing that we have a credit due to us in the amount of $261.36 b/c we did indeed return the box. However, with these statements, a check has never been issued. I tried the internet site, went to billing, see my credit, but there was no way to request the check. So I had to call…

Surprisingly I got someone in less than 5 minutes this round. But I was transferred 4x and each time I had to re-explain exactly why I was calling, and why it was that we were owed money. I was finally informed it was standard policy to wait 6-8 weeks for refunds and mine was due up this week. Strange since it’s November 26th and we cancelled our service in the beginning of JULY.

I am a loyal consumer and a reasonable person. But I have now had nearly 5 months of grief and my time completely wasted. I expect to have the $261.36 non-returned equipment fee refunded immediately, and the $212 early cancellation fee waived based on the above testimony. We in good faith did try to move our DirecTV service, but due to the very poor customer service along every step of the way, DirecTV as a company did not meet our minimum expectations to deserve our continued business and support.

I would appreciate a prompt reply, and a speedy remedy to the situation. I surely don’t want to call to follow up on our refunds due.

We all have choices in this highly competitive business environment, and I hope you choose the consumer this time.

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Only refer enemies to DirecTV
You may email me, US
Feb 14, 2009 2:47 pm EST

This company makes agreements that they do not keep and obligate you to a contract that you did not agree to or sign. I have been promised free services and then get charged for them.

You have no recourse, they will take the money for anything out of your checking account for costs other than the service billing and other things that were not agreed to.

With all of the complaints against this company I can't figure out why there has not been a class action law suit against them.

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jc157105
, US
Jul 07, 2009 12:34 pm EDT

I have had the utterly WORST customer service experience with DirecTV! I work in customer service, so I know what customer service entails... DIRECTV FAILS IN EVERY WAY!

I decided to cancel my service after one year of service. I was told that my final charge would be 57.15 and it would be all I have to pay (unless there was damage to the receivers when I sent them back - I would be charged for that as well). Well one week later I see $115.89 deducted by DIRECTV from my Chase account, which of course overdrafted my account. (It was the beginning of the second week of the month so I just emptied out my account for rent.) Chase then charged me the $33.00 overdraft fee. THEN I GET ANOTHER DEDUCTION THAT DAY FROM DTV of $80.01! AND of course ANOTHER overdraft fee of $33.00. I called DTV and asked what was going on. They said that it was the "early cancellation fee;" I informed them that the woman I spoke to assured me there was no cancellation fee since my contract was over. They apologized and said that I would have to wait 8-10 business days for the return to take place. Meanwhile I could fax a copy of my overdraft charges to a 1800 number and they would review it, and also issue me a refund for that.

Well I have now called DTV four times over the course of a month and a half... I still have not received my $195.90 back from DTV... NOR have they refunded me the 66.00 they caused in overdraft fees.

I am so annoyed with them I am about to just call it quits and count the money as lost. The icing on the cake was that every time I called, the customer service reps had no idea what I was talking about (regarding my refunds).

The whole encounter with them was awful and I will NEVER recommend them to ANYONE!

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Donald E.Crissman
Leechburg, US
Dec 02, 2010 5:14 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have been a loyal Direct TV customer only to not receive good customer service. After three days of intermitten signal I have yet to have a technician to come out to the house to look at the problem. Sucks I shouldn't have to be running around checking out there system for the problem. You Suck

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jimmbo
Philadelphia, US
Feb 19, 2009 3:28 pm EST

Hey i signed up with directv 7 years ago and last year i actually had a receiver that broke on me and as i called them up to replace it, they replaced it with no problem. Now little did i know they snagged me in a another 2 year contract and upd my bill every month! I tried to cancel but i would of had to pay 450 cancelation fee. What a bunch of scams. Their whole company is based on illegal practices. Go with comcast for cable where there is no contracts! But directv is the biggest scams out there.

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12:00 am EST

DirecTV lied about 30 day trial!

We signed up for their "30 day risk free trial". My husband had been a customer 2 yrs. before and was "inactive" When I signed up I asked 3 times, this is a 30 day trial right? But when we went to cancel they said we didn't qualify and now they've been billing us 280$ for over a year. Any company in the world would simply be interested in basic reasonable customer service. Not them! Direct TV is evil! Poachers of the little guy! They should be shut down!

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jsss1234
uyoiuyo, US
Jul 02, 2009 11:15 am EDT

direct tv is horrible! i just got direct tv two days ago... i called direct tv one day after i started service (within 24 hours) to cancel my service. i asked the lady on the phone how long i had to decide if i wanted to cancel. SHe told me 30 days and i asked her over and over again "your sure i have 30 days?". "Yes sir, 30 days".. So i didnt decide to go throgh with canceling that day. The next day (which is today (two days into my service)) i called to cancel and they are now telling me that i only had 24 hours to decide. I tried to tell them that i did call to cancel yesterday and they told me i had 30 days. They said no, 24 hours is the limit. So i am furious right now. I am contacting my state (ohio) utulities commission and reporting this. This is BULL! dont go with direct tv

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janet
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Nov 12, 2008 10:40 am EST

i just started service with direct tv not even one week ago. i called 1800 directtv to start service and they said i had a 30 day trial and i just tried to cancel my service because they told me that i would have free installation in up to four rooms at any time within my contract. when i called not even one week after i started my service to get another box in my room they told me i would have to pay 220.00 for the basic reciever and 5.00 a month for the service. i was aware of the 5.00 a month but they lied about the free installation. then when i told them i was misinformed and i would like to cancel they said my trial period ends as soon as the equiptment is installed and that i would have to pay $360.00 to cancel. bad business. i have never had trouble like this with any company.

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Doug Baer
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Nov 21, 2007 5:21 pm EST

Contact your State Attorney Generals office & make a case to them. Have dates, billed $$, phone contacts with the TV company to give them. You have to go after these bad companies. They are counting on you doing nothing more than complaining... like everyone else.

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12:00 am EST

DirecTV salesmen lied about prices, and refer a friend!

I am complaining about the Salesmen that came to our Senior Apartments, and lied about prices..also, refer a friend, which means you refer a neighbor, and receive a $25.00 rebate, or something like that, which I did and never received a thing.. These two guys came, they were from the San Fernando Valley, gave a demonstration about Direct TV. One was name Shaun, I believe. Anyway, they lied to about nine of us that did get Satellite TV. I called his number, several times and he never answers. I have had Direct TV for about three or four months now. I gave up...one of my neighbors is also complaining, she said she is going to contact BBB. You need to check-up on these guys, and others that lie to customers, just to make a buck...

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12:00 am EST

DirecTV cancellation fees

I recently moved to arizona and was forced to stay in one place for a month or two while I was waiting for my condo to become vacant.
I decided to set my services up with qwest who told me that the tv bundle they offered was with direct tv. I told them where I was moving and made sure that it was okay if I just transfered services. They told m no problem your phone number might have to change though. I said okay, not a problem as long as I still have the same big and all that. Still they said no problem.
I was able to move in sooner than expected just a little over a month. So I called qwuest to set up the move. They took over a week to get to my condo and when they did they realized, once they were there, at my condo mind you, that they had made a mistake and that I would have to go with another service provider. I was furious. I called qwest to concel and it still cost me money along with my deposite, then on top of that I get a bill from dtv saying that they are going to charge me their own late fee of $125.00!
This was outrageous. They cannot provide service therefore they lie to me and then charge me. I'm a law student and not only is this unethical and illegal for them to do I cannot afford to just let it go. I call customer service spend hours (Literally) on the phone with customer service and still nothing. They tell me that I have to write a letter and mail it to a po box for complaints. I think are you kidding me? This is almost 2008 and there is no other way other than mailing a letter via the postal service? This is the only way that they deal with customer complaints? By far the worst compnay I have ever dealt with. I wish nothing but the worst for dtv and hope to see them go bankrupt or sued and destroyed in my life time. From what I can see all that they have done I would like to find one just one customer with dtv that has never had a problem. I challenge them to find one.
I wont let this go I want my $125.00 back and I want them to pay! I need it and it's mine, dtv are thiefs and liars and should not be allowed to operate any kind of business.

Phoenix arizona

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Direct TV rip off
Fenton, US
Jun 18, 2009 10:54 am EDT

When I signed up for Direct TV, it was for my Dad who lived across the street from me and myself. I was not made aware of any contract involved. Had I been informed of it I would never have signed up for my Dad. I had been told in Oct 08 that he only had a few months to live. Passed away Good Friday this year. The rep convinced me to put the accounts on my credit card because my Dad didn't have any cr cards. So I did. When my Dad passed, I called to cancel. No mention of cancellation fee was ever made. Then I find a 384.72 charge on my credit card. Was told to send letter of dispute and copy of death certificate, which I did. At first it was denied then my cr card company got involved and Direct said it would be taken under review. I was told by three different reps that the fee had been cancelled. Then, last nite 6/17/09 that the fee was going into collections. I spent two hours on the phone with them. One rep said it could be cancelled and then I was transferred to the dept that could handle it, and they refused. I was told that I can't contact the corporate office dispute dept other then by mail. They don't accept calls. What a surprise. I paid last nite on line because I am not letting this low life company ruin my credit. I also asked to cancel the insurance that I was talked in to but was told there's a cancellation fee for that. The ins is a laugh. When I called for service, the woman on the phone tried to 'talk me thru a repair'. After an hour and a half I said to send someone out. I have the ins and I'm not a tech. She said they 'didn't like to do that'. Finally, after two days, got a tech out and found the box was defective. Am trying to find a way to get to corporate office without using the mail.

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hanklake1
Williamstown, US
Mar 16, 2009 10:57 am EDT

I signed up with Direct TV in January 2008 and I was quite explicit about wanting all three major networks, ABC NBC and CBS, they said they could provide CBS and ABC, but did not mention the additional fee to transmit these stations and said they were working on NBC. After 10 months and still no NBC transmission I called and cancelled their service, I spoke to someone named Jeremy and explained that Directv did not deliver on their promise for service and that I wanted to cancel, he said that would be okay and said that he would send me a Fed Ex box to return their cable box, which I did and 2 months latter I received a bill for $286.00 for early cancellation, I refused to pay it and it Feb of this year they put a collection Item On my Credit report, which lowered my Fico Score from 807 to 633, how do I get this removed.

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dkrogers83
Chesapeake, US
Mar 02, 2010 8:24 pm EST

I contacted DirectTV to cancel my services due to a switch to Verizon Fios. DirectTV refuses to waive a $180 cancellation fee after being a loyal customer for 7 years. They also charged me $75 for a month of satellite service I never received. DirectTV states we upgraded to a HD receiver in 12/09 and state that we are obligated for another year's service due to the upgrade, which equals $20/month for the next 9 months. Additionally, we bundled services through Verizon & Direct TV, but neither will take responsibility. Verizon quotes a $179 cancellation fee for their services, no matter how many services you cancel. Customer service at DirectTV and Verizon sucks!

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Phmystic
Sterling Heights, US
Aug 12, 2011 6:22 pm EDT

I have had so many problems with them. NOT getting the credits Im suppose to my bill constantly rising and now I find out that my "special" pricing ends in Oct but I have to continue with them for another year, I dont want them for another year. When I signed up it was thru consumers enegry because i was moving and they told me abou this special offer they had with direct tv and so I thought I would try it and oh my god what a mistake. I t hought I was saving money going to them but they are not honoring any of the "deals" I was suppose to get now Im stuck with this crappy service. How do I get out of it I cant stand it a whole 1.5 years with this company really.
I would call and change my number and it wouldnt get changed, they say they emailed me my contract but they had the wrong email address. I just dont want them anymore there has to be a way out why isnt the BBB or someone doing anything about this company? there has to be a way out of the contract anyone help.

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Fishermen
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Nov 06, 2008 12:23 pm EST

I am disputing charges with Direct TV regarding the cancellation fee I am being charged of $400.00 I was not advised of the charge to be in the amount assessed. I totally disagree with the final bill because of billing discrepancies regarding the so-called bundling with version resulting the need to sell the package over quality… The amount of the direct tv on verizon statement was much higher for one. At the same time of being billed on phone bill, also received bill from direct. Reflecting a dif. Amount owed. There was no explanation provided on why the difference on either end. I returned all the equipment and the only honest response I received from Direct is that Yes we received the equipment . I have not received anything in writing or verbally stating my early cancellation is $400.00 I was provided with this address to dispute the bill. Has anyone else received a $400.00 cancellation fee from Direct TV. They turned me over to an collection agency. I have also submitted a complaint to my states bureau of consumer protection. This is still pending. Hopefully there is an consumer rights attorney outhere some where that would be interested in these deceptive charges... I

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junior
94- 19 66th ave, US
Jan 21, 2009 12:07 pm EST

I recently had to disconnect my direct tv because there was a fire in the building and the owner of the building told me i had to remove the dish because of fire hazzards.when i cancelled i recieved a $220 cancellation fee.They told me that since i replaced a faulty dvr reciever a year ago i still had a year left on my contract.I was never informed of my contract being extended when i called to replace the reciever and i wrote to the complaint department and when i didn, t hear from them i called direct tv.They told me the dispute department informed them that the cancellation charge was valid and that i had to pay the $220 dollars.I believe it is unfair to penalize somebody for a faulty dvr reciever and also when the owner themselves asked you to remove the dish.

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xraymom
Chesa, US
Sep 10, 2009 6:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Don't EVER get Directv! They charged me $460 early termination fee. I lost my signal on a Friday night and because I didn't call them until Sunday (so sorry I have a life-like moving into a new home) I had an active account for more than 24 hrs-therefore I will be charged. Even corporate wouldn't listen to reason.

This company wreaks of rip off and loop hole scam. Fine print on what?
My next stop is BBB.

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Ruquiyah
Redding, US
Feb 05, 2010 9:58 am EST

I cancelled my direct TV for poor service, I didn't receive a signal about half the time. When I had moved to my new place I they gave me a free upgrade to an HD receiver from my plain DVR one and APPARENTLY that renewed a new contract for two years. But... when I called to cancel I was told it would be a 140.00 cancellation fee and last night I was charged 391.00 on my bank account. As we speak I am on the phone with a representative that states "so sorry about the misinformation but you still owe"!

I would like to know of anyone that is thinking about hiring an attorney as this is bad all they way around and from what I can see this has happened to more that just me.

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Yvonnie1001
Salem, US
May 24, 2010 4:45 pm EDT
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In February of 2010 I moved from a house to an apartment. I checked with my apartment manager on whether or not I could have satellite at the apartments and she said yes. I put in a request to move my satellite to my new apartment with Direct TV. A technician came to my apartment on February 4 and I handed him the restrictions that the apartment manager gave me (no drilling holes in the walls, no mounting anything on the sides of the buildings, etc). The technicial told me I could not get service there. I assumed he would submit the appropriate documents back to the company. A couple of weeks later I received a call from Direct TV telling me my bill was overdue. When I called, I found that the move was not reported and they had left service on at my last house. Not only do they want me to pay for February bill, they are now stating that I owe them a cancellation fee. I did not cancel my service, the technicial said he could not put service in with the landlord's restrictions. That was not a cancellation on my part! That was something the technician needed to work out with my landlord. I will NOT pay the cancellation fee.

If anyone hears of any lawsuits in the works for this, please contact me. I will NEVER do business again with Direct TV and urge everyone to stay away from them!

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Jeanette Prince
Mt Rainier, US
Nov 12, 2010 10:23 pm EST

I received a call from a direct TV sales rep, asking me to return to Direct TV, and she could save me money from the plan that I had. She offered me a bundled plan quoting me an amount of $97.97 not including taxes.
I accepted the offer. Once the service was connected I found out that I did not have a bundled service from your company. Only cable service. I would still be billed by Verizon for my internet and telephone, and no-one at Direct TV could quote these charges to me. I called the Direct TV office to get a quote and was told I had to call Verizon to get the phone and internet quote. I asked Amy the rep. that I was speaking with if I had 30 days to cancel and she confirmed yes. At this point I had only had the service for one week. I called Verizon and got a quote on what they would be billing me for their portion . The total came up to more then what I was paying
before to Verizon for the bundle. I immediately signed again with Verizon for the bundle. My experience with
direct TV was misleading and a lie. I found the representatives did not know what they were doing and really screwed me up. They went as far as ordering me a new telephone line in my home and no-one ever informed
me of this, nor ask me if I needed a new line. I found all of this once I was talking with the Verizon representative. Now I'm dealing with trying to get this line disconnected and not be billed for two lines.
I've been in my home for over 20 years with the same phone number, I just do not know what direct TV was doing, but I have to suffer all of this inconvenience. I do not feel that I should be charged the $454.10 that Direct TV is trying to collect from me. I do need some assistance on this.

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12:00 am EST

DirecTV unauthorized withdrawal from banking account

I just got off the phone with three "managers", Jesus, Employee # [protected], Rene, Employee # [protected] and one other incompetent customer service employee. O'yeah Javier is supposed to call me back within 20hrs. Right! $475 dollars was withdrawn from my banking account for receivers that had not been returned to them and a balance due on my account,even though the boxes came to my house about 24 hours before the withdrawal out of my account. Every manager I spoke to kept me on hold while they took their time looking in their dialogue index for "wants their money back". I was given the same answer, it's in the policy and you agreed to this when you signed up. Agreed for them to take out as much money as they see fit without any notice! I don't think so. I asked for their permission to record our conversations and did. I am now in the process of talking to my lawyer, filing a claim with the BBB, my local attorney general, as well as the Federal Trade Commission. Their practice is unethical and should be against the law. I encourage all of you that have had similar situations with this company to file a complaint with your local attorney general, the Federal Trade Commission as well as the BBB.

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Ingoditrus
Bristol, US
Oct 01, 2010 1:20 pm EDT

I've been a Direct Tv customer since 2006, switched over to comcast 8/10. Paid the final bill sent their receivers back. While checking my account statement 10/1/10 I noticed a withdrawal for 100.00 from direct Tv stating I didnt pay for PPV's in 2007? Are you serious? When I contacted them they were unwilling to remove charge, I assured them they've been paid. I've always paid my bills on time. I am disputing the charge with my bank. Also I advised them to remove my credit information from their system. I chose paper billing, they never sent a me paper bill to support the 100.00, coincidence? I think not. It's like their pissed that I left them for comcast. They will never be referred by me. I will send reports to anyone who listens. I also stated I would take them to small claims court. I read somewhere that we signed off on that ability to sue. I mean how can I go back and research statements from 2007 to prove that I paid, when i mostly paid online. I will sign on to any class action suits! LEt's stop this madness and rape of big companies!

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G Richards
Wylie, US
Mar 29, 2009 5:50 pm EDT

Directv tech or whatever he was did not provide service as requested and I called to cancel and complain about the damage in my attic and the shortcuts he took to install and no service for another TV in my home.
I called Dish Network to help and of course they did. When I went on-line to pay bills there was a deduction for $1, 094.10 from Directv. This was an unauthorized deduction from my checking/credit card account. I called immediately and was treated like as if I had commented this crime. I told them I wanted to speak to the highest official for Directv, still the same attitude - I asked for the President of Directv name & ph# and was told they don't know. I informed them, this company will NOT GET AWAY WITH THIS CRIME AGAINST Consumers.
I called the Texas General Attorney's Office and I guess I will need some more help without Expensive Lawyers. We Need to be protected from the major company's fraud and nothing was signed to approve this or any withdrawals except for $26.00 for hardware installment and this was done over the phone with customer service. Can anyone help me this unlawful action?

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SomewhereDownInTexas
El Paso, US
Jan 07, 2009 2:18 am EST

Just to let you know, when there are two key things that you sign away when you sign the customer lease agreement when you first have your directv installed. First is that you sign that you will not take directv to court for any reason what so ever, so your case wont stand up very well in court when you signed that you will not take directv to court. Second you also sign that directv has the right to automatically withdrawal any funds owed to directv using the credit card or bank information they have on file with or without your consent at the time because sigining the agreement you are giving consent for any time that you owe money.

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Morbo
,
Sep 18, 2008 12:02 am EDT

$840 here, exact same issue. They sent the shipping box, we took an extra week to get things ready to ship back, then BAM! $800 GONE from the account.

Called them immediately, They gave the same spiel... We had a ONE YEAR contract, One receiver went bad near the end of that contract, so they sent a replacement. They didn't say a WORD or even send any paperwork about a renewal of contract...

They do this all the time, then whammy you for a ton of money just because they think they can. And even as an UNAUTHORIZED withdrawal from your account.

THis happened to us just YESTERDAY. Needless to say we filed for this at our bank, and will most likely be getting into contact with the same organizations you are referring to.

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Lisa
,
Mar 21, 2008 6:47 am EDT

My situation mirrors yours almsot to the penny.
This is a travesty.
I can't believe it's not criminal.
I can't believe I've been raped for $475 dollars for horrible customer/technician service, deceptive practices, misinformation...or just plainly uninformed cancellation policies (or scams as I see it)
A very, very expensive lesson learned, one I truly could not afford.
I have contact ed the BBB and my Attorney General, what good that will do, I'm sure is nill.

Good luck!

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DirecTV - early termination fees

On 4/15/07 I purchased an hdtv at best buy, the salesperson said they were having a promo on direct-tv. I explained I was already a directv customer. The sales rep said I could just buy the hd service and add it to my existing service and that best buy would do it as part of my installation. I paid $99.00 for the hd receiver and the best buy installation...

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12:00 am EDT

DirecTV 48 hr to cancel?

Imagine this, you only have 48 hrs to decide weather you like their service or not, how ridiculous is that?! The contract i have in my hands says i can cancel within 7 days of signing the contract but when i called i was told that the contract was changes and the "charges re valid" their policies had changes and the contract i got was wrong and not valid, the apologize and said i needed to pay the amount billed for. So i guess we signed a an old contract and that our fault? These people are scammers...

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Howard Mason
, GE
Jun 23, 2009 4:30 pm EDT

My name is Howard mason i applied for a job with direct tv in september 2008 and never gotten callled in for an interview. I notice that everyone that filled out an application the same day with me gotten hired only two are three month later. those people that gotten hired knows someone that work in hr. Why haven't i gootten hired yet since i dont need any expericence i dont think anything should be complicated.

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Lynne
North Fond du Lac, US
Jan 26, 2009 7:15 pm EST

They told you 48? They told me 24 hours... Can't talk to any supervisors, they dont' exsist, so tomorrow I'm gonna file a complaint with the BBB in town here.

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Elis
,
Jul 21, 2008 10:14 pm EDT

I was told I had 21 days to cancel and try it out reconfirmed it twice, when I called the first time-they said no that is not correct only 7 days to cancel (I was on about day 8). Now I am told I had to have cancelled within 24 hours-even less time than your 48 hours. I didn't even sign anything-fighting this one!

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12:00 am EDT

DirecTV inexcusable customer service

The day we dropped the "free" premium channels which were part of our new customer purchase plan, we lost reception on more than half of all other channels. We reported this the next day. We were walked through a number of steps by a customer service rep. Those did not work so he suggested we climb on the roof (we have a 3 story house) and check out the dish. We refused to do that and were told to give it a try for a few more days to see if the problem would correct itself. We called again the next day to set up a service call and were walked through more do-it-yourself repair steps. This process went on for 5 days. When a service call was finally set up we were told our warrenty had expired and we would have to pay for it as well as any repairs. We'd never of paying for repairs on something that was leased and not owned outright. We requested our contract be cancelled. We were then transferred to Tony (badge number U7402)in the Retention Depart in AL. He agreed to send a service person 1 week later to install all new wiring, a new dish, and new receivers at no charge to us. When the service tech arrived his work order did not match the agreement. He talked with Shane in ID to straighten out the matter. Shane authorized him only to test the receivers. They worked, but the problem was still there. More calls were made to Shannon and Tom in OK. Tom said is was a software problem. TO BE CONTINUED

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eilantolowns
, US
Sep 16, 2015 12:12 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Waited over four (4) hours for installation. Direct T.V. never showed up, and then they lied, and stated that they had called to reschedule the appointment (which they had not called). I had to take time off work for the installation, and they never offered an apology, only a new installation date. I was "going to be a new customer", and I am glad I found out about the awful customer service before officially obtaining the service. I demanded my money back for the equipment, and decided to stay with Dish.

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arthur leggett
jasper, US
Jan 13, 2014 9:37 am EST
Verified customer This comment was posted by a verified customer. Learn more

i have been a direct tv customer for years and i am appalled to learn you are discontinuing the weather channel, this will place millions of americans in harms way without their up to date forecasts.seems to me you could negotiate some agreement to keep this important service available.

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butch
Davis, US
Jan 14, 2011 5:13 am EST
Verified customer This comment was posted by a verified customer. Learn more

Do Not Sign Up...straight BS! Your bill doubles with the HD BS they keep on your TV, and that two yr contract but only honor the pricing one yr crap is hilarious! Attorney general's office would love this one

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disconnected
, US
Dec 01, 2010 9:14 pm EST

deceptive practices. Get you under contract then dispute contract agreements with programming prices and charges. Not a trustworthy service!

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nascar88
, US
Nov 11, 2010 7:00 am EST

ever sence you guys took sirius satilite away i have been mad as a hornet . sonic tap sucks and the quality it horrible and who in america wants 10 more hispanic channels not me

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maryann myers
Albuquerque, US
Jun 30, 2010 5:41 pm EDT

i need help changing email can you help or not

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maryann myers
Albuquerque, US
Jun 30, 2010 5:39 pm EDT

i dont have a complaint but i would like help changing my email add.to peacock316@hotmail.com. now its wllmyers@hotmail.com we cant get into my husbands email so peacock316@hotmail.com is our new email. can you help us get into our account? thank you

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SICK_TIRED
Los Angeles, US
Feb 04, 2010 4:18 pm EST

STRONGLY AGREE.
TYPICAL, JERK YOU AROUND, SPIN THE WHEEL.
DECEIVING PRACTICE, POOR CUSTOMER SERVICE.
TIME TO MOVE ON TO WEB TV OR OVER THE AIR FREE.
I AM GLAD TO SEE IF SOMEONE COULD SHOOT THE SAT DOWN.

DirecTV In-depth Review

Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.

Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.

Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.

Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.

Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.

On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.

Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.

Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.

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