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Direct TV / lied about 30 day trial!

1 United States Review updated:

We signed up for their "30 day risk free trial". My husband had been a customer 2 yrs. before and was "inactive" When I signed up I asked 3 times, this is a 30 day trial right? But when we went to cancel they said we didn't qualify and now they've been billing us 280$ for over a year. Any company in the world would simply be interested in basic reasonable customer service. Not them! Direct TV is evil! Poachers of the little guy! They should be shut down!

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  • Do
      21st of Nov, 2007
    0 Votes

    Contact your State Attorney Generals office & make a case to them. Have dates, billed $$, phone contacts with the TV company to give them. You have to go after these bad companies. They are counting on you doing nothing more than complaining... like everyone else.

  • Ja
      12th of Nov, 2008
    0 Votes

    i just started service with direct tv not even one week ago. i called 1800 directtv to start service and they said i had a 30 day trial and i just tried to cancel my service because they told me that i would have free installation in up to four rooms at any time within my contract. when i called not even one week after i started my service to get another box in my room they told me i would have to pay 220.00 for the basic reciever and 5.00 a month for the service. i was aware of the 5.00 a month but they lied about the free installation. then when i told them i was misinformed and i would like to cancel they said my trial period ends as soon as the equiptment is installed and that i would have to pay $360.00 to cancel. bad business. i have never had trouble like this with any company.

  • Js
      2nd of Jul, 2009
    0 Votes

    direct tv is horrible!!! i just got direct tv two days ago... i called direct tv one day after i started service (within 24 hours) to cancel my service. i asked the lady on the phone how long i had to decide if i wanted to cancel. SHe told me 30 days and i asked her over and over again "your sure i have 30 days?". "Yes sir, 30 days".. So i didnt decide to go throgh with canceling that day. The next day (which is today (two days into my service)) i called to cancel and they are now telling me that i only had 24 hours to decide. I tried to tell them that i did call to cancel yesterday and they told me i had 30 days. They said no, 24 hours is the limit. So i am furious right now. I am contacting my state (ohio) utulities commission and reporting this. This is BULL!! dont go with direct tv

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