Direct TV / cancellation fees
I recently moved to arizona and was forced to stay in one place for a month or two while I was waiting for my condo to become vacant.
I decided to set my services up with qwest who told me that the tv bundle they offered was with direct tv. I told them where I was moving and made sure that it was okay if I just transfered services. They told m no problem your phone number might have to change though. I said okay, not a problem as long as I still have the same big and all that. Still they said no problem.
I was able to move in sooner than expected just a little over a month. So I called qwuest to set up the move. They took over a week to get to my condo and when they did they realized, once they were there, at my condo mind you, that they had made a mistake and that I would have to go with another service provider. I was furious. I called qwest to concel and it still cost me money along with my deposite, then on top of that I get a bill from dtv saying that they are going to charge me their own late fee of $125.00!!!
This was outrageous. They cannot provide service therefore they lie to me and then charge me. I'm a law student and not only is this unethical and illegal for them to do I cannot afford to just let it go. I call customer service spend hours (Literally) on the phone with customer service and still nothing. They tell me that I have to write a letter and mail it to a po box for complaints. I think are you kidding me? This is almost 2008 and there is no other way other than mailing a letter via the postal service? This is the only way that they deal with customer complaints? By far the worst compnay I have ever dealt with. I wish nothing but the worst for dtv and hope to see them go bankrupt or sued and destroyed in my life time. From what I can see all that they have done I would like to find one just one customer with dtv that has never had a problem. I challenge them to find one.
I wont let this go I want my $125.00 back and I want them to pay! I need it and it's mine, dtv are thiefs and liars and should not be allowed to operate any kind of business.
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