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Direct TV / inexcusable customer service

1 United States Review updated:

The day we dropped the "free" premium channels which were part of our new customer purchase plan, we lost reception on more than half of all other channels. We reported this the next day. We were walked through a number of steps by a customer service rep. Those did not work so he suggested we climb on the roof (we have a 3 story house) and check out the dish. We refused to do that and were told to give it a try for a few more days to see if the problem would correct itself. We called again the next day to set up a service call and were walked through more do-it-yourself repair steps. This process went on for 5 days. When a service call was finally set up we were told our warrenty had expired and we would have to pay for it as well as any repairs. We'd never of paying for repairs on something that was leased and not owned outright. We requested our contract be cancelled. We were then transferred to Tony (badge number U7402)in the Retention Depart in AL. He agreed to send a service person 1 week later to install all new wiring, a new dish, and new receivers at no charge to us. When the service tech arrived his work order did not match the agreement. He talked with Shane in ID to straighten out the matter. Shane authorized him only to test the receivers. They worked, but the problem was still there. More calls were made to Shannon and Tom in OK. Tom said is was a software problem. TO BE CONTINUED

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Comments

  • Si
      4th of Feb, 2010
    0 Votes

    STRONGLY AGREE.
    TYPICAL, JERK YOU AROUND, SPIN THE WHEEL.
    DECEIVING PRACTICE, POOR CUSTOMER SERVICE.
    TIME TO MOVE ON TO WEB TV OR OVER THE AIR FREE.
    I AM GLAD TO SEE IF SOMEONE COULD SHOOT THE SAT DOWN.

  • Ma
      30th of Jun, 2010
    0 Votes

    i dont have a complaint but i would like help changing my email add.to peacock316@hotmail.com. now its wllmyers@hotmail.com we cant get into my husbands email so peacock316@hotmail.com is our new email. can you help us get into our account? thank you

  • Ma
      30th of Jun, 2010
    0 Votes

    i need help changing email can you help or not

  • Na
      11th of Nov, 2010
    0 Votes

    ever sence you guys took sirius satilite away i have been mad as a hornet . sonic tap sucks and the quality it horrible and who in america wants 10 more hispanic channels not me

  • Di
      1st of Dec, 2010
    0 Votes

    deceptive practices. Get you under contract then dispute contract agreements with programming prices and charges. Not a trustworthy service!

  • Bu
      14th of Jan, 2011
    0 Votes

    Do Not Sign Up...straight BS! Your bill doubles with the HD BS they keep on your TV, and that two yr contract but only honor the pricing one yr crap is hilarious!!! Attorney general's office would love this one

  • Ar
      13th of Jan, 2014
    0 Votes

    i have been a direct tv customer for years and i am appalled to learn you are discontinuing the weather channel, this will place millions of americans in harms way without their up to date forecasts.seems to me you could negotiate some agreement to keep this important service available.

  • Ei
      16th of Sep, 2015
    0 Votes

    Waited over four (4) hours for installation. Direct T.V. never showed up, and then they lied, and stated that they had called to reschedule the appointment (which they had not called). I had to take time off work for the installation, and they never offered an apology, only a new installation date. I was "going to be a new customer", and I am glad I found out about the awful customer service before officially obtaining the service. I demanded my money back for the equipment, and decided to stay with Dish.

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